JP2002203055A - Information management structure related to engineering outsourcing and its method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information management structure and its method that, by sharing various pieces of information easily and speedily between respective detached departments or the likes, speedily, retrieves and determines an engineering staff who has an ability most suited to a customer enterprise, and takes measures against complaints or the like, thereby enhancing the customer satisfaction rating. SOLUTION: This structure is constituted such that it comprises a computer network on which, through a specific line L, a business department E, a recruiting department S, an education department K and a database server 20 can mutually communicate, a customer management means 30 which the business department E, the recruiting department S, the education department K and the database server 20 can input/output the various pieces of the information to/from, permitting to share the various pieces of the information in real time, an employee management means 40, and an order received management means 50, and the various pieces of the information can be mutually shared between these means 30, 40 and 50, and are always held in the latest status to permit the provision of the information of the latest status to the business department E, the recruiting department S and the education department K.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information management structure and a method for engineering outsourcing, and more particularly, to an information management structure and a method particularly suitable for an engineering outsourcing business and usually formed by a telephone line or the Internet. The present invention relates to an information management structure that enables information necessary for each department to be shared in real time via a line, and to efficiently process a request from a customer, and a method of operating the information management structure.

In response to economic fluctuations that are difficult to predict in recent years,
In order to strengthen international competitiveness, companies are increasingly focusing on management resources in their areas of specialty and utilizing external resources for outsourcing operations, that is, strategically introducing outsourcing. . Due to such corporate needs, and especially to the amended “Worker Dispatching Act (hereinafter referred to as“ the Dispatching Act ”), which was enforced on December 1, 1999, the corporate strength and the immediate stress Has been attracting attention in recent years. It should be noted that, in various forms such as dispatching, contracting and outsourcing, a technical specialist employee who is in charge of providing technical services to a customer (customer company) is generally referred to as a “technical employee”. Therefore, this term is used in this application.

In particular, in the manufacturing industry, it is becoming essential to advance the technical sophistication of development products and shorten the development period in order to secure an advantage in international competitiveness. The demand for technology outsourcing, that is, engineering outsourcing (hereinafter referred to as EO), is expected to increase sharply in connection with the liberalization of applicable occupations.

[0004]

With the rapid increase in demand for EO, various communications such as information exchange between the providing company (hereinafter referred to as OS) and the customer company regarding the technical staff. Has become even more important.
For example, if a difference between the ability of a technical employee required by the customer company and the ability of a technical employee who is actually in charge of the business or an urgent EO request from the customer company cannot be handled, the customer company is I feel dissatisfied with the OS, that is, I think the OS management system is inadequate.

In order to reliably and promptly respond to the request from the client company for the skills of the technical staff, it is not sufficient to simply grasp the trends of the client company and the skills of the technical staff on a daily basis. It is necessary to secure enough technical staff without excess or shortage. However, the number of highly skilled technicians is small, especially nationwide EO.
If you are doing business, you need to consider not only the quantitative issues described above, but also geographical, or distance, issues.

The above-mentioned quantitative problems require the recruitment of human resources in a proper and anticipated manner to meet the needs of customer companies, the real-time implementation of training of current technical staff, and the like. It is necessary to grasp in real time the situation, such as in which region the technical staff having the ability is under contract with the client company or under training.

[0007]

SUMMARY OF THE INVENTION The present invention has been proposed to solve the above problems inherent in the conventional information management structure and method, and has been proposed to solve the problem suitably. , Sales, recruiting, education, and headquarters-related departments easily and quickly share various types of information, and have the optimal technical ability, reliability, and humanity, etc., for the EO requirements of customer companies It is an object of the present invention to provide an information management structure and a method thereof capable of promptly searching for and determining a technical employee and dealing with a complaint, thereby improving customer satisfaction.

[0008]

In order to overcome the above-mentioned problems and achieve the intended purpose, an information management structure according to the present invention comprises a sales department, a recruiting department, an education department, and a database server via a specific line. A computer network that can communicate with each other, and various information on customers from the database server, the first client machine provided in the sales department, the second client machine provided in the recruiting department, and the third client machine provided in the education department. And a customer management means which enables the customer information to be shared in real time, and information relating to employees from the database server, the first client machine, the second client machine and the third client machine. It is possible to input and output various information, An employee management means capable of sharing employee information in real time; and input / output of various information relating to orders received from the database server, the first client machine, the second client machine, and the third client machine. The order management means comprises an order management means capable of sharing the order information in real time, and the customer management means, the employee management means and the order management means can share all the information with each other,
The present invention is characterized in that the latest information is provided to the sales department, the recruiting department and the education department by always keeping the respective information up to date.

[0009] In order to overcome the above-mentioned problems and achieve the intended purpose, an information management structure according to another invention of the present application is configured such that a sales department, a recruiting department, an education department, and a database server mutually communicate via a specific line. A computer network with which communication can be performed, and various kinds of information relating to customers from the database server, the first client machine provided in the sales department, the second client machine provided in the recruiting department, and the third client machine provided in the education department. A customer management means capable of outputting the information so that the customer information can be shared in real time, and various kinds of information on employees from the database server, the first client machine, the second client machine and the third client machine. Input and output of the And employee management means so as to be shared in real time information, said database server,
Order management means capable of inputting / outputting various kinds of information relating to orders from the first client machine, the second client machine, and the third client machine so that the order information can be shared in real time; It is composed of a database server and the first client machine, and is capable of inputting and outputting suitability information to customer requests based on various information on employees and various information on orders provided by the employee management means and the order management means, respectively. A business management means which enables the suitability information to be shared in real time, and all the information is mutually shared among the customer management means, the employee management means, the order management means and the business management means. It is possible to keep the above information up-to-date Sector, characterized by being adapted to provide information date to employ sector and Education.

[0010] Similarly, in order to overcome the above-mentioned problems and achieve the intended purpose, an information management structure according to still another invention of the present application is a system in which a sales department, a recruiting department, an education department, and a database server are interconnected via a specific line. And a computer network that can communicate with the database server, a first client machine provided in the sales department, a second client machine provided in the recruiting department, and a third client machine provided in the education department. A customer management means capable of inputting / outputting the information so that the customer information can be shared in real time; and various types of information relating to employees from the database server, the first client machine, the second client machine and the third client machine. It is possible to input and output information, An employee management means capable of sharing employee information in real time; and input / output of various information relating to orders received from the database server, the first client machine, the second client machine, and the third client machine. Order management means for enabling the order information to be shared in real time, and at least the database server and the first
It is composed of a client machine, and is capable of inputting and outputting compatibility information to a customer request based on various information on employees and various information on orders provided by the employee management means and the order management means, respectively. A main structure comprising a business management means capable of sharing information in real time, and inputting and outputting of various types of information relating to business results of employees from at least the database server and the first client machine. Business result management means capable of sharing business result information in real time, and at least input and output of various types of information obtained through interviews with employees from the database server and the first client machine are possible. Interview to share information in real time Record management means, at least the database server, a personal computer owned by an employee, and a technical information sharing means capable of inputting / outputting various kinds of information relating to technology from headquarters-related departments, whereby the technical information can be shared in real time. And input / output of various kinds of information on employment from at least the database server, the second client machine, the customer management means, the order management means, and the interview record management means,
This has an attached structure having at least one of recruitment information management means capable of sharing the recruitment information in real time, wherein the customer management means, employee management means, order management means, business management means, business performance management Means, interview record management means and technical information sharing means so that all the information can be mutually shared, and by keeping the respective information always up to date, the sales department, the recruiting department and the education department have the latest status. It is characterized by providing information.

[0011] In order to overcome the above-mentioned problems and achieve the intended purpose, an information management method according to still another invention of the present application is directed to a method in which a sales department, a recruiting department, an education department, and a database server are interconnected via a specific line. Using a computer network capable of communicating with a customer, various types of information on customers are transmitted from a first client machine provided in the sales department, a second client machine provided in the recruiting department, and a third client machine provided in the education department. A customer management process in which the customer information can be shared in real time by enabling the database server to input and accumulate the data and output the data to the respective client machines from the database server, 1 client machine, 2nd client machine and 3rd client machine An employee management process for inputting / accumulating from the client machine to the database server, and enabling output from the database server to the respective client machines so that the employee information can be shared in real time; The first
The order information can be shared in real time by inputting / accumulating from the client machine, the second client machine and the third client machine to the database server, and enabling output from the database server to the respective client machines. The order management process, and by cooperatively executing the processing of various types of information stored in the database server via the computer network, in response to requests from the sales department, the recruiting department, and the education department. The latest information can be provided.

[0012] In order to overcome the above-mentioned problems and achieve the intended purpose, an information management method according to still another invention of the present application is directed to a method in which a sales department, a recruiting department, an education department, and a database server are interconnected via a specific line. Using a computer network capable of communicating with a customer, various types of information on customers are transmitted from a first client machine provided in the sales department, a second client machine provided in the recruiting department, and a third client machine provided in the education department. A customer management process in which the customer information can be shared in real time by enabling the database server to input and accumulate the data and output the data to the respective client machines from the database server, 1 client machine, 2nd client machine and 3rd client machine An employee management process for inputting / accumulating from the client machine to the database server, and enabling output from the database server to the respective client machines so that the employee information can be shared in real time; The first
The order information can be shared in real time by inputting / accumulating from the client machine, the second client machine and the third client machine to the database server, and enabling output from the database server to the respective client machines. Input to the database server from the first client machine at least from the first client machine to the client server based on the received order management process and various information on employees and various information on orders provided respectively by the employee management process and the order management process. A business management step of accumulating and outputting the compatibility information in real time by enabling output from the database server to at least the first client machine; and By processing various kinds of information stored in the database server cooperatively, it is possible to provide the latest information according to requests from the sales department, the recruiting department and the education department. .

[0013] In order to overcome the above-mentioned problems and achieve the intended object, an information management method according to still another invention of the present application is directed to a method in which a sales department, a recruiting department, an education department, and a database server are interconnected via a specific line. Using a computer network capable of communicating with a customer, various types of information on customers are transmitted from a first client machine provided in the sales department, a second client machine provided in the recruiting department, and a third client machine provided in the education department. A customer management process in which the customer information can be shared in real time by enabling the database server to input and accumulate the data and output the data to the respective client machines from the database server, 1 client machine, 2nd client machine and 3rd client machine An employee management process for inputting / accumulating from the client machine to the database server, and enabling output from the database server to the respective client machines so that the employee information can be shared in real time; The first
The order information can be shared in real time by inputting / accumulating from the client machine, the second client machine and the third client machine to the database server, and enabling output from the database server to the respective client machines. The order management process, and at least the first client machine to the database server from the first client machine, the compatibility information for the customer request based on the various information on the employee and the various information on the order provided by the employee management process and the order management process, respectively. A job management process for inputting / accumulating and enabling output from the database server to at least the first client machine so that the compatibility information can be shared in real time; A business result management system in which the business result information can be shared in real time by enabling at least input and accumulation from the first client machine to the database server and output from the database server to the first client machine; Processes and various types of information obtained through interviews with employees are input and stored at least from the first client machine to the database server, and the interview information can be output from the database server to the first client machine. Interview record management process, which can be shared in real time, various kinds of information related to technology are input and stored at least from the head office related departments to the database server, and output from the database server to personal computers owned by employees is enabled. Various kinds of information related to the technical information sharing process and the adoption enabling the real-time sharing of the technical information are input and accumulated in the database server from at least the second client machine, the customer management process, the order management process and the interview record management process. And at least one of an employment information management process in which the employment information can be shared in real time by being able to be output from the database server to the second client machine, via the computer network. By processing various kinds of information stored in the database server cooperatively, it is possible to provide the latest information according to requests from the sales department, the recruiting department and the education department. .

[0014]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, an information management structure and a method for engineering outsourcing according to the present invention will be described below with reference to the accompanying drawings by way of preferred embodiments. INDUSTRIAL APPLICABILITY The information management structure and the method according to the present invention are suitably used for engineering outsourcing, are scattered in remote locations, serve as a destination for each client company, and are employed by technical offices that are hiring and allocating technical staff. Departments and recruiting departments, and an education department that plans and implements training for technical employees newly hired in this recruiting department and for existing technical employees to acquire the abilities required by the client company. By connecting to a database server that can accumulate and provide information in real time via a specific line, the departments and servers always share the latest information regardless of the distance, and this information sharing is optimal. In addition, it enables quick selection of technical staff, thereby providing high satisfaction to customers.

(Principal Structure) The information management structure according to the preferred embodiment of the present invention is composed of each element as shown in FIG. 1, FIG. 2, and FIG. That is, the first client machine EC and the second
The sales department E, the recruiting department S, and the education department K, each having a client machine SC and a third client machine KC, and a database server 20 that accumulates information from these client machines EC, SC, KC and transmits the information as requested. Are the basic structural elements. And
As other elements, each customer C, each technical employee J, and the head office related department A which indirectly provide information to the server 20 via the respective departments E, S, K are constituent elements.
Each of the client machines EC, SC, and KC is a general term for computers installed in each of the departments E, S, and K and capable of performing predetermined input and output with respect to the database server 20.

The server 20 and each of the departments E, S, and K are sufficiently provided with security measures such as information leakage and enable input / output of information in real time. For example, password authentication or the like is required for connection. A dedicated line, a specific line, or a specific line L such as the Internet line is connected at all times or as needed.

According to the purpose, at least the customer management means 30, the employee management means 40, and the order management means 50 are provided between the client machines EC, SC, KC and the database server 20 connected by the specific line L.
(See FIG. 2).

The customer management means 30 includes a customer management system EC3 in the first client machine EC and an employment management system SC1 (described later) in the second client machine SC.
And a training / education plan management system KC1 (described later) in the third client machine KC and a customer management database 23 in the server 20. All inquiries have been entered. The sales information is updated to the latest information at any time by business activities such as visits in the sales department E and information from the current technical staff J (for example, use of the work result management means 70 described later).

The employee management means 40 includes an employee management system EC4, S in each of the client machines EC, SC, KC.
C4, KC4, and the employee management database 24 in the server 20, and have all the abilities of all employees such as educational background, past employment history, work experience, acquired qualifications, new qualifications, and scheduled acquisition time, and the current work situation ( In particular, the contract termination person) has been input, and is updated to the latest information at any time as the current business is terminated.

As shown in FIG. 3, the employee management means 40 stores a business information management means 42 which accumulates and updates the current business status and the like in accordance with the input information. Updated technical background (hereinafter TCD (Tach
information management means 44) and business information management systems EC42, SC42, KC42 and TCD management systems EC44, SC44, KC44 in the respective client machines EC, SC, KC, respectively.
The server 20 includes a business information management database 24a and a TCD management database 24b.

The information specifically input to the business information management means 42 is the current contract and attendance status of the technical staff, and includes information such as definitive contract end information from the sales department E with the customer company. The information includes, for example, information on a new or mid-career recruitment from the recruiting section S and new employee training information from the education section K. The information that is specifically input to the TCD management means 44 is information about the work history and qualifications of the technical staff, and information such as the work history from the sales department E and the qualification information acquired along with the work. Information on the technical background of newly hired and mid-career hires and educational department K
From various training end-certified persons.

The order management means 50 includes an order management system EC5 in the first client machine EC and an employment management system SC1 (described later) in the second client machine SC.
And a training / education plan management system KC1 (described later) in the third client machine KC, and an order management database 25 in the server 20.
, Or all information relating to an order, such as a new order, is input, and is updated to the latest information at any time by an input from the sales department E.

In the case of the present embodiment, the information stored in the customer management database 23 and the employee management database 24 are efficiently linked to each other, so that the suitability information for the customer request, that is, the business history matching the latest customer information. And a business management database 26 capable of searching for qualified technical staff J is separately constructed in the database server 20, and the business management system EC6 in the first client machine EC can use the business management system EC6 for searching and updating. Management means 60 is provided.

The business management means 60 is one of efficient means provided for providing a satisfactory service (quality) to the customer C, and includes the customer management database 23 and the employee management database. This is to provide the sales department E with the suitability information for the customer request, which is obtained by organically combining the information from the server 24.

That is, when the latest pre-order information is obtained from the customer C based on the various information provided by the business management means 60, the technical staff J having the ability or the like that best meets the conditions is limited Without this, the information is searched in real time from all over the country, and the information that this search result presents to the customer C, which is a customer company, is obtained. The presentation information is the best information at that time, and can always provide the best service to the customer C.

(Auxiliary Structure) The information management structure described above has some sub-means for more efficiently utilizing various information stored by the database server 20 for each main structure. .

All of the above-mentioned sub-means are constructed for the purpose of improving the quality of the service provided to the customer C, and the following four are specifically introduced (all shown in FIG. 1). Dispatch or contract work to the client company, the business result information of the technical staff J outsourced and the information obtained at the time of visiting the customer, etc., are obtained through the business result management system EC7 of the sales department E through the database. A business result management means 70 that is stored in the business result management database 27 in the server 20 and is used as an index for improving the quality of services provided by customers thereafter. Information on complaints (explicit nonconformity) generated by customer C or claims that are expected to occur (potential nonconformity), monthly reports from the relevant sales department manager who is the superior of each technical employee J, etc. Based on the interview record at the end of the contract of J and the like, the service level information, etc., submitted objectively by the current technical employee J is converted into an interview record management system EC8 of the sales department E.
, Which is stored in the interview record management database 28 in the database server 20 and is used as an index for improving the quality of services provided by customers thereafter.
0. The technical information sharing system PC9, which is integrated from the headquarters related department A in the technical information database 29 in the database server 20 and is constructed on a personal computer PC or the like owned by each technical employee J as needed, via the specific line L Technical information sharing means 90 that can be searched and browsed. The information on employment obtained by each means is organically integrated by the employment management system SC1 of the employment department S, and the employment information database 2 in the database server 20 is obtained.
1. Recruitment information management means 10 that is integrated in 1 and is used for planning a new or mid-career recruitment plan.

The business result management means 70 is one of specific means for processing customer improvement information which is directly connected to the highest customer satisfaction and requires responsiveness from the technical staff J under contract with the customer company. This customer improvement information is stored in the business result management database 27, and the databases 23, 24, 25, 26, and 2 in the database server 20 are stored as needed.
8,29.

The interview record management means 80 is, for example, capable of stably achieving business results required by the customer C, so-called reliability, interpersonal skills required by the customer C, and technical capabilities such as so-called human nature. The objective of the present invention is to provide a structure that objectively evaluates the required abilities of the technical staff J including those of the customer C, and as a result, improves the satisfaction of the customer C.

The technical information sharing means 90 accumulates all internal and external information relating to the improvement of technical capabilities from the past to the present, and enables each technical employee J to directly search and browse from a personal computer PC. By providing the latest technical information on qualifications and the like to each technical employee J to promote self-development, a structure for improving the satisfaction of the customer C as a result is provided.

The recruiting information managing means 10 integrates information which can be used as reference when recruiting human resources obtained from the customer managing means 30, the order receiving managing means 50 and the interview record managing means 80. It is intended to provide a structure capable of efficiently recruiting human resources for improving the quality.

Each of the sub-units 70, 80, 90 and 10 is constructed between the sales department E and each technical employee J. In addition, the sub-units 70, 80, 90 and 10 are provided in the second client machine SC for storing information on employment. Recruitment management system SC1
Alternatively, it can be operated as a comprehensive means including a training / education plan management system KC1 in the third client machine KC for accumulating information on training / education. In this case, the above-mentioned information is linked to the information from the above-mentioned customer management means 30 and the order management means 50, and the recruitment indexes of the new hires and the mid-career hires, and the training and enrollment of newly hired technical employees J It is effectively used as a planning index for each training to improve the skills of technical staff J.

[0033]

[Method of implementing each process] Next, each of the above means is actually operated and
Each step to be performed will be described. As shown in FIGS. 4 to 10, the respective steps corresponding to the respective units operate synchronously, and a specific operation order is not specified. Therefore, each step corresponding to each means will be described below while showing the relationship with other steps.

(Main Steps) As shown in FIG. 4, the customer management step S3 for operating the customer management means 30 includes various business activities such as visits to a customer C by a customer company or the like, and various types of information obtained from market research and the like. Customer information collecting step S31 for collecting customer information
And a customer information input step S32 for newly registering the customer information from each sales department E and updating the customer information as needed. Regarding the execution of the customer information input step S32, the approval of the section manager of the responsible sales section E or the like is required.

The employee management step S4 for operating the employee management means 40 is, as shown in FIG.
2 and a TCD management step S44 for operating the TCD management means 44.

The business information management step S42 is a step for operating the business information management means 42, as described above, and is for grasping the current contract and attendance status of the technical staff J. Sometimes the second client machine S
C, a new input stage S421 input from the third client machine KC upon completion of each training / education, and a first input / output stage S422 input from the third client machine KC. It comprises a contract end input step S423 input from the client machine EC. In this step S42, each information is input as needed.

The TCD management step S44 is a step for operating the TCD management means 44, as described above, for grasping the current experience, career, ownership qualifications, etc. of the technical staff J. New input step S441 for inputting a major history, business history, etc. from the second client machine SC
When each training / education has been completed and the corresponding completion certification has been obtained, the certification contents are input from the third client machine KC at the certification contents input step S442. Business experience contents input step S4 of inputting business history etc. of the customer C from the first client machine EC
43. In this step S44, the input of each information is performed at any time after approval of the section managers of the sections E, S, and K.

As shown in FIG. 4, the order management step S6 for operating the order management means 60 includes an examination step S61 for examining the contents of the order from the information on the customer C provided by the customer management step S3, and this examination step. A registration step S62 for registering and updating the result in the step S61 as needed. Regarding the execution of the registration step S62, the responsible sales department E
Approval from the department manager is required.

As shown in FIG. 4, the work management step S5 for operating the work management means 50 is provided by the employee management means 40 and information on the order determined and registered by the execution of the order management step S6. This is a step of efficiently searching and selecting a technical employee J having a high rate of conformity to customer conditions, that is, a high degree of conformity, based on information on the technical employee J.

The task management step S5 includes a first step S51.
And a second step S52, the first step S51 comprising:
A technical employee search stage S511 for searching for a technical employee J who does not have a contract business and can respond at any time, and a customer suitability verification stage for verifying the suitability of the technical employee J with reference to the ability and customer conditions of the technical employee J S512 and contracted technical employee J
Is determined in step S513. The contents determined in this way are shifted to the second step S52, and the final decision or reconsideration is made through a consultation step S521 in which a final decision or a reconsideration decision is made through consultation with the customer C or the like. Is determined. If the final decision is made, the technical employee J to be contracted is determined through the technical employee determination step S522, the technical employee information and the contract condition information are input (updated) to the business information management means 42, and the contract finalizing information is assigned. Order information management means 5 after approval of the department manager of the sales department E
It is input (updated) to 0, and in the case of reconsideration, the subroutine of the first step S51 is executed again.

As described above, each of the steps S
In S3, S4, S5, and S6, respective processes such as corresponding inputs are performed when the target event occurs and is confirmed simultaneously and in parallel in time. Therefore, everything can be recognized as a series of flows, but it is impossible to uniformly recognize the correlation of each process by matching the time axis.

(Attached Process) The Business Result Management Means 70
As shown in FIG. 5, the business result management process S7 for operating
This is a process that is carried out during the contract period after the start of the contract work, and in which the technical result J itself evaluates the work results provided to the customer C every certain period (for example, one month) and inputs it as information. It is.

The interview record management step S8 for operating the interview record management means 80 is a step which is performed for each customer C when the contract with each customer C is determined. As shown in FIG. 6, this step S8 basically includes a contract management stage S81, an actual nonconformity response stage S82, and a potential nonconformity prevention stage S83.
Consists of

The contract management step S81 includes a pre-step S811 performed before the start of the contract business at the customer site, and a business provided to the customer C at regular intervals (for example, one week) after the start of the business. A task content input step S812 in which a third party of the sales department in charge E inputs contents and the like, and a task content input step S813 at the end of inputting task content and the like at the end of the contract. At the time of data entry in the work content input step S813, approval by the section manager of the sales department in charge E or the like is required. If the contract is renewed after the contract is over, the previous step S81 is performed again.
1 and the formal contract management step S81 is repeatedly performed.

The apparent nonconformity handling step S82 is a step of confirming the contents of the generated nonconformity and inputting the nonconformity information, and a nonconforming corrective action input step S822 for inputting the process information. After discussing the nonconformity with the customer C, the content of the treatment is determined based on the judgment of the customer C, the same nonconformity recurrence prevention measures are examined, and the nonconformity recurrence prevention countermeasure input step S823 in which the countermeasure information is input
Consists of In particular, the non-conformity recurrence prevention countermeasure input step S8
In 23, there is an option of terminating the contract, replacing the technical employee J or interviewing the technical employee J, and continuing by providing training or / and guidance.

The potential nonconformity prevention step S83 includes a potential nonconformity confirmation inputting step S831 for confirming the contents of the fearful nonconformity to be generated and inputting the nonconformity information. The non-conforming preventive action input step S832 is to determine the action content based on the judgment of and to input the action information. In the nonconformity treatment inputting step S832, there are options for terminating the contract, replacing the technical employee J or interviewing the technical employee J, and continuing by performing training or / and guidance. Further, when proceeding to the nonconformity preventive action input step S832, in-house measures such as training may be determined in consideration of the action judgment in-house.

In the technical information sharing step S9 for operating the technical information sharing means 90, as shown in FIG. 7, an information input for inputting all the internal and external information relating to the improvement of the technical ability from the past to the present from the company-related department A. Step S91 and each technical staff J
Comprises a search / browsing step S92 for searching / browsing with a personal computer PC or the like.

As shown in FIG. 8, the recruitment information management step S1 for operating the recruitment information management means 10 includes all processes related to the recruitment plan from the customer management database 30, the business result management database 80 and the interview record management database 90. An information input step S11 for inputting information and a search / browsing step S12 in which each recruiting department S searches and browses data for planning a future recruitment plan and the like in the recruitment management system SC1.

In the case where the current attendance status of the technical staff changes due to the execution of each of the above-described steps S7, S8 and S9, the main structure of the employee management means 40 including the business information management means 42, etc. When the necessity of updating the information occurs, the corresponding step S4 (S42) is started immediately. For example, by executing the above-mentioned business result management stage S81, nonconformity response stage S82, and nonconformity prevention stage S83, the contract is terminated, the technical staff J is replaced, or after a predetermined procedure,
If a situation such as continuation occurs, the database server 2
The information is provided to the corresponding employee management means 40, order management means 50, and the like via 0, and the corresponding steps S4 and S5 are started as needed.

Next, with reference to FIG. 9, a description will be given of the relationship between each step of operating the main structure for each department according to the flow up to the actual contract. In particular, the recording interview management step S8 relating to nonconforming processing or the like which is likely to be directly linked to the satisfaction of the customer C will be described separately with reference to FIG.

First, the sales department E basically inputs various customer information obtained by collecting information such as a market trend survey and visiting a customer company to the customer management means database 23 in the customer management stage S3. Then, through an order management process S5 for confirming and examining the contents of the order, a process management process S6 for determining and confirming the technical staff is reached. In operation of the work management process S6, an employee management process S4 (business information management process S42 and TCD management process S44) is used. When a contract is concluded with customer C,
The interview record management step S8 is executed in connection therewith. When the contract is terminated, the employee management process S4
(Business information management step S42 and TCD management step S44)
In addition, an interview record management step S8 is executed. These series of flows are fed back to the sales strategy.

Next, the recruiting department S recruits new or mid-career new employees in accordance with a recruitment plan planned and drafted by the recruitment information management step S1 as part of a recruitment strategy. Information on the hired employees is processed by implementing the employee management process S4 (business information management process S42 and TCD management process S44). And for hired employees,
It is sent to the education section K described later.

In the education section K, as a part of the training strategy, in accordance with the training plan drafted by the training / education plan management system KC1, training of new employees and training / education on skills and human nature of technical employees are carried out. The result information of the training / education is processed by performing the TCD management step S44 and the interview record management step S8.

Each of the steps carried out in each of the above-mentioned sections is referred to as Q
As part of strategy A, it is subject to internal quality audits by the headquarters quality assurance department, which receives periodic checks and makes improvements as necessary. The strategy of each section is basically determined by a business strategy based on the management strategy of the company, and is also used as important information in formulating the management strategy and the business strategy.

The record interview management step S8 in the sales department E is executed when a contract with the customer C is concluded, as shown in FIG. Through the execution of this step S8, the technical staff J is constantly checked for its business contents (technical ability). Takes over,
Business continuation (including retraining / education) or contract termination. The information is stored in the employee management process S4 (business information management process S
42 and the TCD management step S44). Depending on the content of the training,
The education plan management system KC1 is executed, and is reflected in a subsequent training plan as necessary. In addition, regarding FIG.
To facilitate understanding, the above-described steps S81 and S8 are performed.
2 and S83.

(Other Structures and Steps) Next, other structures and steps not described above will be described with reference to FIG. The contents described here are in preparation for a situation that may occur at the customer site during the execution of the contract by the technical employee J, and may include new and advanced customer requests, a rapid increase in the employee load, replacement of technical employees, and the like.

A request responding means for responding to new and advanced customer requests, a load responding means as a means for responding to a sudden increase in employee load, and a means for responding to the change of technical staff, ie, unexpected illness, injury or retirement. The replacement response means is constructed between the responsible sales department E, the headquarters-related department A, the recruiting department S, and the education department K by means of a database and a system constituting each means described above.

Each step of operating these means, that is, a request response step ST corresponding to a new and advanced customer request
1. The load response process ST2 corresponding to the rapid increase in the employee load and the replacement response process ST3 corresponding to the replacement of the technical staff include:
This is performed as follows. Demand response process ST1 Based on the contents, it is determined whether or not it is necessary to respond to the new technology. When responding to the new technology, the training / education plan management system KC1 causes a predetermined technical employee J to acquire the new technology, In the case of the existing technology, a response is made by increasing the number of technical employees who have acquired the existing technology or by replacing the technical employees, and these final decisions are made by the customer C. In the case of the above-mentioned new technology, if it is difficult to cope with the existing management resources (for example, training equipment / trainer), introduction of new management resources is also considered. Load response process ST2 The response is basically made by increasing the number of registered technical staff. Replacement Response Step ST3 Basically, replacement is performed by replacing the registered technical staff.

The characteristics of each of the steps and the processes ST1, ST2, and ST3 are such that, depending on the size of the situation, the sales department in charge E or the company-wide response is selected, and in some cases, management strategy determination is performed. This is a priority for the above-described means and processes that are always operated.

[0060]

As described above, according to the information management structure and the method for engineering outsourcing according to the present invention, the information management structure and method can be suitably used especially for engineering outsourcing, and can be used in remote locations at a long distance. However, since each sales department, recruiting department, education department and headquarters related departments can easily and quickly share various information, the most suitable technical staff for the client company,
Search and decide from all over the country. At this time, the ability of the technical staff to be selected and determined is one that satisfies the request from the customer to the maximum, and the company can easily and quickly respond to the capacity fluctuation during the contract period. That is, it is possible to ensure the EO quality required by the customer and smoothly implement the quality assurance during the contract period, thereby improving customer satisfaction.

[Brief description of the drawings]

FIG. 1 is a schematic diagram showing an outline of an information management structure according to a preferred embodiment of the present invention.

FIG. 2 is a schematic diagram three-dimensionally showing a main structure of the information management structure shown in FIG.

FIG. 3 is a process diagram showing a business information management unit and a TCD management unit which constitute the employee management unit shown in FIG. 2;

FIG. 4 is a process chart showing each process of operating a main structure according to the embodiment.

FIG. 5 is a process diagram showing a process of operating the business result management means in the structure according to the embodiment.

FIG. 6 is a process diagram showing a process of operating interview record management means in the structure according to the embodiment.

FIG. 7 is a process diagram showing a process of operating a technical information sharing unit in the structure according to the embodiment.

FIG. 8 is a process diagram showing a process of operating the employment information management means in the structure according to the embodiment.

FIG. 9 is a schematic diagram showing a structure according to an example, which is divided into sections, and which shows a relationship between respective steps according to an actual flow.

FIG. 10 is a schematic diagram showing the relationship between the respective steps in operation of the interview record management means shown in FIG. 6 according to an actual flow.

FIG. 11 is a process chart showing each step of operating means having another structure.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 Recruitment information management means 20 Database server 30 Customer management means 40 Employee management means 42 Business information management means 44 Technical history information management means 50 Order management means 60 Business management means 70 Business result management means 80 Interview record management means 90 Technical information sharing means E Sales department EC First client machine S Recruiting department SC Second client machine K Education department KC Third client machine L Specific line C Customer J Employee (technical employee) S1 Recruiting information management process S3 Customer management process S4 Employee management process S5 Management process S6 Business management process S7 Business performance management process S8 Interview record management process S9 Technical information sharing process

Continued on the front page (72) Inventor Yukinori Takamine 8-5-26 Akasaka, Minato-ku, Tokyo Akasaka DS Building Inside Meitec Corporation (72) Inventor Kiyofumi Kitagawa 8-5-26 Akasaka, Minato-ku, Tokyo Akasaka DS Building Meitec Co., Ltd. (72) Inventor Ikuhiro Goto 8-5-26 Akasaka, Minato-ku, Tokyo Akasaka DS Building Meitec Co., Ltd. (72) Inventor Masanori Takahashi 8-5-26-Akasaka, Minato-ku, Tokyo Akasaka DS Building Meitec Co., Ltd. (72) Inventor Koichi Yonezawa 8-5-26 Akasaka, Minato-ku, Tokyo Akasaka DS Building Meitec Co., Ltd. (72) Inventor Trunke 8-5-26-Akasaka, Minato-ku, Tokyo Akasaka DS Building Meitec Co., Ltd. (72) Michio Fujita Inventor 8-5-26-Akasaka, Minato-ku, Tokyo Akasaka DS Building Meitec Co., Ltd. (72) Inventor Mitsuharu Mizumoto 8-5-26-Akasaka, Minato-ku, Tokyo No. Akasaka DS Building Meitec Co., Ltd. F term (reference) 5B075 KK07 KK13 KK33 KK37 ND03 ND20 ND23 ND34 PQ02 PQ32 UU40

Claims (15)

[Claims] 1. A computer network through which a sales department (E), a recruiting department (S), an education department (K), and a database server (20) can communicate with each other via a specific line (L); 20), the first client machine (EC) provided in the sales department (E), the recruiting department (S)
It is possible to input and output various information related to the customer (C) from the second client machine (SC) provided in the client and the third client machine (KC) provided in the education section (K),
A customer management means (30) capable of sharing the customer information in real time, the database server (20), the first client machine (EC), the second client machine (SC), and the third client machine (KC) is capable of inputting and outputting various kinds of information on the employee (J), thereby enabling the employee information to be shared in real time with an employee management means (40), and the database server (20), Various kinds of information regarding orders can be input and output from the first client machine (EC), the second client machine (SC) and the third client machine (KC), so that the order information can be shared in real time. Order management means (50), and the customer management means (30), the employee management means (40), and the order management means (50) can share all the information with each other. The sales department (E), employed sector (S) and Education (K) to the information characterized by being adapted to provide information of date management structure by keeping the broadcast always up to date. 2. A computer network through which a sales department (E), a recruiting department (S), an education department (K) and a database server (20) can communicate with each other via a specific line (L); 20), the first client machine (EC) provided in the sales department (E), the recruiting department (S)
It is possible to input and output various information related to the customer (C) from the second client machine (SC) provided in the client and the third client machine (KC) provided in the education section (K),
A customer management means (30) capable of sharing the customer information in real time, the database server (20), the first client machine (EC), the second client machine (SC), and the third client machine (KC) is capable of inputting and outputting various kinds of information on the employee (J), thereby enabling the employee information to be shared in real time with an employee management means (40), and the database server (20), Various kinds of information regarding orders can be input and output from the first client machine (EC), the second client machine (SC) and the third client machine (KC), so that the order information can be shared in real time. Received order management means (50), at least the database server (20) and the first
It is composed of a client machine (EC), and is provided with various information on the employee (J) provided by the employee management means (40) and the order management means (50), and input of suitability information for customer requests based on various information on the order. Business management means (60) capable of outputting the information, thereby enabling the compatibility information to be shared in real time, the customer management means (30), the employee management means (40), and the order management means. (50) and the business management means (60), all the information can be mutually shared, and the respective information is always kept up-to-date, so that the sales department (E), the recruiting department (S) and the education An information management structure characterized by being configured to provide the department (K) with the latest information. 3. A computer network through which a sales department (E), a recruiting department (S), an education department (K), and a database server (20) can communicate with each other via a specific line (L); 20), the first client machine (EC) provided in the sales department (E), the recruiting department (S)
It is possible to input and output various information related to the customer (C) from the second client machine (SC) provided in the client and the third client machine (KC) provided in the education section (K),
A customer management means (30) capable of sharing the customer information in real time, the database server (20), the first client machine (EC), the second client machine (SC), and the third client machine (KC) is capable of inputting and outputting various kinds of information on the employee (J), thereby enabling the employee information to be shared in real time with an employee management means (40), and the database server (20), Various kinds of information regarding orders can be input and output from the first client machine (EC), the second client machine (SC) and the third client machine (KC), so that the order information can be shared in real time. Received order management means (50), at least the database server (20) and the first
It is composed of a client machine (EC), and is provided with various information on the employee (J) provided by the employee management means (40) and the order management means (50), and input of suitability information for customer requests based on various information on the order. A main structure comprising a business management means (60) capable of outputting the information so that the compatibility information can be shared in real time; and at least the database server (20) and the first
A business result management means (70) capable of inputting / outputting various information related to the business result of the employee (J) from the client machine (EC), thereby enabling the business result information to be shared in real time, at least Database server (2
0) and the first client machine (EC) to the employee (J)
The interview record management means (80) capable of inputting / outputting various kinds of information obtained through interviews with the user, thereby enabling the interview information to be shared in real time, at least the database server (20), and employees (J A technology information sharing means (90) capable of inputting / outputting various types of technology-related information from a personal computer (PC) and a headquarters-related department (A) possessed by the technology, thereby enabling the technology information to be shared in real time. And at least the database server (2
0), second client machine (SC), customer management means (30),
Various kinds of information on employment can be input and output from the order management means (50) and the interview record management means (80), whereby the employment information management means (10) can share the employment information in real time. It has an attached structure having at least one, wherein the customer management means (30), employee management means (40), order management means (50), business management means (60), business performance management means (70), interview record All the information can be mutually shared between the management means (80) and the technical information sharing means (90), and the sales department (E) and the recruiting department (S ) And the education department (K) are provided with the latest information. 4. An input to the customer management means (30)
The information management structure according to any one of claims 1 to 3, which is performed only by the sales department (E). 5. An input to said order management means (50)
The information management structure according to any one of claims 1 to 4, which is performed only by the sales department (E). 6. The information management structure according to claim 1, wherein said employee management means (40) comprises business information management means (42) and technical history information management means (44). 7. The information management structure according to claim 1, wherein an analog telephone line, an ISDN telephone line, a dedicated line, a wireless line, or the like is selected as the specific line (L) used for the computer network. . 8. The sales department (E), the recruiting department (S) and the education department (K) can communicate only with the database server (20) via the specific line (L). Item 1
8. The information management structure according to any one of items 7 to 7. 9. A computer network that allows the sales department (E), the recruiting department (S), the education department (K) and the database server (20) to communicate with each other via a specific line (L). Various information related to C) are provided in the first client machine (EC) provided in the sales department (E), the second client machine (SC) provided in the recruitment department (S), and the education department (K). While inputting / accumulating from the third client machine (KC) to the database server (20),
A customer management process (S3) that enables the customer information to be shared in real time by enabling output from the database server (20) to the respective client machines (EC, SC, KC).
And inputting and accumulating various information on the employee (J) from the first client machine (EC), the second client machine (SC) and the third client machine (KC) to the database server (20). An employee management process (S4) that enables the employee information to be shared in real time by enabling output from the database server (20) to the respective client machines (EC, SC, KC), and various types of information related to orders , The first client machine
(EC), the second client machine (SC) and the third client machine (KC) input and accumulate the data in the database server (20), and the database server (20) transmits and stores the respective client machines (EC, SC, KC) and an order management process (S5) that enables the order information to be shared in real time by enabling output to the KC), and various information stored in the database server (20) via the computer network. The information characterized by being able to provide the latest information according to the request from the sales department (E), the recruitment department (S) and the education department (K) by executing the processing in a cooperative manner Management method. 10. A sales department (E), a recruiting department (S), an education department (K) and a database server (20) via a specific line (L).
Using a computer network that can communicate with each other, the first client machine (EC) provided in the sales department (E) and the second client provided in the recruiting department (S) The machine (SC) and the third client machine (KC) provided in the education section (K) are input and stored in the database server (20),
A customer management process (S3) that enables the customer information to be shared in real time by enabling output from the database server (20) to the respective client machines (EC, SC, KC).
And inputting and accumulating various information on the employee (J) from the first client machine (EC), the second client machine (SC) and the third client machine (KC) to the database server (20). An employee management process (S4) that enables the employee information to be shared in real time by enabling output from the database server (20) to the respective client machines (EC, SC, KC), and various types of information related to orders , The first client machine
(EC), the second client machine (SC) and the third client machine (KC) input and accumulate the data in the database server (20), and the database server (20) transmits and stores the respective client machines (EC, SC, KC) to enable the order information to be shared in real time by enabling the order management process (S5), and the employee management process (S4) and the employee provided by the order management process (S5), respectively ( J), and conformity information to customer requests based on various information on orders,
The compatibility information is input and stored from at least the first client machine (EC) to the database server (20) and output from the database server (20) to at least the first client machine (EC). A business management step (S6) to enable real-time sharing, by cooperatively executing processing of various information stored in the database server (20) via the computer network, An information management method characterized by being able to provide the latest information according to requests from the sales department (E), the recruiting department (S) and the education department (K). 11. A sales department (E), a recruiting department (S), an education department (K), and a database server (20) via a specific line (L).
Using a computer network that can communicate with each other, the first client machine (EC) provided in the sales department (E) and the second client provided in the recruiting department (S) The machine (SC) and the third client machine (KC) provided in the education section (K) are input and stored in the database server (20),
A customer management process (S3) that enables the customer information to be shared in real time by enabling output from the database server (20) to the respective client machines (EC, SC, KC).
And inputting and accumulating various information on the employee (J) from the first client machine (EC), the second client machine (SC) and the third client machine (KC) to the database server (20). An employee management process (S4) that enables the employee information to be shared in real time by enabling output from the database server (20) to the respective client machines (EC, SC, KC), and various types of information related to orders , The first client machine
(EC), the second client machine (SC) and the third client machine (KC) input and accumulate the data in the database server (20), and the database server (20) transmits and stores the respective client machines (EC, SC, KC) so that the order information can be shared in real time so that the order information can be shared in real time, and at least the employee management step (S4) and the order management step (S5).
5) At least the first client machine (EC) is provided with the suitability information for the customer request based on the various information on the employee (J) and the various information on the order received provided by
From the database server (20) and from the database server (20).
A job management process (S6) in which the suitability information can be shared in real time by being able to be output to the client machine (EC); and at least the first client The business result information can be shared in real time by allowing input and storage from the machine (EC) to the database server (20) and output from the database server (20) to the first client machine (EC). The business result management process (S7) as described above, various types of information obtained through interviews with the employee (J) are input and accumulated at least from the first client machine (EC) to the database server (20), and the database An interview record management step (S8), which enables the interview information to be shared in real time by enabling output from the server (20) to the first client machine (EC). Related information (H) at least from the headquarters-related department (A) to the database server (20) and output from the database server (20) to the personal computer (PC) of the employee (J). In the technical information sharing step (S9), which enables the technical information to be shared in real time, and various kinds of information on adoption, at least the second client machine (S
C), the customer management process (S3), the order management process (S5), and the interview record management process (S8) are input and stored in the database server (20), and the database server (20) receives the second client machine (SC) so that the recruitment information can be shared in real time by at least one of recruitment information management steps (S1), and the database server (20 By cooperatively executing the processing of various types of information stored in (), the sales department (E), the recruiting department (S) and the education department (K) can provide the latest information according to requests from the department. An information management method characterized in that: 12. The information management method according to claim 9, wherein the input in the customer management step (S3) is performed only from the sales department (E). 13. The information management method according to claim 9, wherein the input in the order receiving step (S5) is performed only by the sales department (E). 14. The information management method according to claim 9, wherein said employee management step (S4) comprises a business information management step (S42) and a technical history information management step (S44). 15. The information management method according to claim 9, wherein an analog telephone line, an ISDN telephone line, a dedicated line, a wireless line, or the like is selectively used as the specific line (L).