JP2002197377A - System and method for speeding up telephone business transaction - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system for speeding up the telephone business transaction conducted by a telephone trading business company and an express business company in co-operation with each other. SOLUTION: This system for speeding up telephone business transaction is formed by a telephone trading business apparatus 1 belonging to the telephone trading business company, an express business head office apparatus 2 belonging to the express business company, an area express branch office apparatus 20 belonging to an area express branch office, a plurality of express vehicles 20c belonging to the respective area express branch offices and driven by a driver having a portable radio terminal device 20d, and a communication network 3 formed by Internet mediating the communication among the communication apparatus and terminal devices. The express vehicle always carries the transaction objects 5 related to the telephone sales of the telephone trading business company, and when the information on customers scheduled to be visited is confirmed, immediately the transaction objects are brought by the visit to conduct a designated formal transaction.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION The present invention relates to a transportation business of an affiliated transportation business company, which immediately brings a commercial property that is always carried with the vehicle to carry out a formal business transaction, in response to customer information to be visited by the telephone business company. The present invention relates to a system and method for speeding up telephone business transactions.

[0002]

2. Description of the Related Art In a conventional telephone business transaction method, when a telephone business company obtains customer information from a customer by telephone invitation, a commercial transaction property such as an application form is sent to the customer by mail. A prescribed formal business transaction such as application confirmation, application entry, and sealing was performed, and the commercial transaction was returned to the telephone business company by mail again.

[0003]

In the prior art telephone business transaction method, a commercial property such as an application form is sent to the customer by mail, and the commercial property is collected again by mail. There is a problem in that it is as low as about 50%, it takes more time, and the post-reconfirmation telephone or the like is required for the unreturned customer, and the cost is more than necessary.

[0004]

SUMMARY OF THE INVENTION In order to solve the above-mentioned problems, a system and method for accelerating a telephone business transaction according to the present invention are provided for a telephone business device and a transportation business company belonging to a telephone business company. A driver who belongs to the transportation business headquarters, belongs to a plurality of regional transportation offices, and belongs to each regional transportation office, and a driver who belongs to each regional transportation office and has a portable wireless terminal such as an i-mode. drive,
It consists of a plurality of transport vehicles and a communication network such as the Internet, which mediates communication between these communication devices and terminals, and the transport vehicles are always provided with commercial transactions related to the telephone solicitation of the telephone sales company. Upon carrying the information and confirming the customer information to be visited, the user immediately visits and brings the commercial transaction property and conducts a prescribed formal commercial transaction.

[0005]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A system for speeding up telephone business commerce according to claim 1 of the present invention is a system for transporting telephone business operation equipment, which belongs to a telephone business operation company, and which belongs to a transportation business company such as a courier service. A business headquarters device, a regional transportation branch office device belonging to a plurality of regional transportation branch offices, and a plurality of regional transportation branch offices belonging to each regional transportation branch office, each of which is operated by a driver having a portable wireless terminal such as an i-mode. , And a communication network such as the Internet that mediates communication between these communication devices and terminals. The telephone business service device connects to the communication network via a server, A controller having a processing unit (CPU) function,
It consists of a memory for storing customer data, etc., and a management terminal that manages the controller. Furthermore, a plurality of solicitors who conduct telephone business operations are provided with a soliciting terminal and a solicitation, respectively. The customer data solicited through the solicitation talk can be freely input / output and displayed from the solicitation terminal device at any time, and the customer data stored in a predetermined file format can be updated at a predetermined time interval to the customer network updated in the communication network. The headquarters apparatus for automatically transmitting data, the transport business headquarters is connected to the communication network via a headquarters server, a headquarters controller having transmission / reception control and CPU functions, a headquarters memory for storing customer data, etc. It consists of a headquarters management terminal that manages the
Further, the headquarters controller converts the customer data received from the telephone business operation device via the communication network into a class to be transmitted to the predetermined regional transportation branch device, and secures the branch customer data. It has a customer data conversion processing function as means for individually classifying and converting regional customer shipping data for transmission to the portable radio terminal, and updates the updated branch customer data and regional customer shipping data respectively. Automatically transmit to the corresponding regional transportation branch office apparatus and the portable wireless terminal at predetermined time intervals, and the regional transportation branch office apparatus is connected to the communication network via a branch office server.
It comprises a branch terminal having a built-in transmission / reception control / CPU function and also having an input / output display function, and automatically receives corresponding branch customer data at predetermined time intervals from the transportation business headquarters device, and operates the transportation vehicle. Hands have their own portable wireless terminals, and can freely communicate with the transportation business headquarters device and the regional transportation branch office device at any time via a wireless / wireless conversion relay station of the communication network. The telecommunications business company always carries a commercial transaction such as an application form for soliciting telephony, and automatically receives the corresponding updated local customer shipping data at predetermined time intervals from the transportation business headquarters. Corresponding to the customer shipment data, confirm the prospective customer information such as the name, address, telephone number, visiting responder and visiting time of the customer for whom the preliminary negotiation has been completed, and visit and bring the commercial transaction property such as the application form; Monkey Complete the prescribed formal business transactions such as confirmation, application entry, seal, and application form collection, and immediately report to the transport business headquarters via the transport business headquarters. And transmitting the commercial transaction status to the regional transportation branch office apparatus.

According to a second aspect of the present invention, there is provided a method for accelerating a telephone business transaction in a telephone business company.
1) In the telemarketing solicitation, a plurality of solicitors conduct telemarketing business for each customer in a predetermined area by using their own telemarketing talks, and in the stage (S2) customer data input, secure from the soliciting terminal. Enter the status of the customer data, and if the preliminary negotiation with the promise of the visit is completed, confirm and input the customer information such as the customer's name, address, telephone number, visitor and visiting time. In the step (S3) storing the customer data, the customer data is stored in the memory of the telephone business operation device, and in the step (S4) transmitting the customer data, the transportation business is performed using the controller and the server connected to the communication network. The updated customer data is automatically transmitted to the transportation business headquarters belonging to the head office at predetermined time intervals, and the transportation business company connects to the communication network in step (S5) receiving the customer data. The customer data is received via the head office server of the transportation business headquarters device, and in the step (S6) customer data storage, the customer data is stored in the head office memory using the head office controller, and in the step (S7) customer data conversion processing, In step S8, the customer data is classified and converted to the regional customer shipping data to be transmitted to the i-mode or other portable wireless terminal of each driver who drives a plurality of transport vehicles belonging to each regional transportation branch office. , Converting the customer data into individual classifications,
The local customer shipping data is secured, and in step (S9), the updated local customer shipping data is transmitted at a predetermined time interval from the head office server via the wireless / wireless conversion relay station of the communication network in the transmission of the portable wireless terminal. Automatically transmit to the corresponding portable wireless terminal, and in each of the transportation vehicles, the step (S)
10) In the portable wireless terminal reception, the corresponding local customer shipment data is received by the portable wireless terminal, and step (S11)
At customer visit, corresponding to the local customer shipment data,
The driver checks the prospective customer information for which the preliminary negotiation has been completed, visits and brings in a commercial property such as an application loaded on the transportation vehicle, and at the end of the customer transaction at step (S12), confirms the application. The predetermined formal business transactions such as application entry, sealing, application form collection, etc. are completed, and in step (S13) the customer business transaction report, the mobile communication terminal immediately reports the status of the business transaction to the transport business headquarters. Headquarters, without delay,
Using the transportation headquarters equipment, the status of the transaction is transmitted to the telephone business operation equipment and the regional transportation branch equipment, and the transportation vehicle returns to the corresponding regional transportation branch office, while at the transportation business headquarters, Step (S18) In the branch customer data, the customer data received from the telephone business operation device is
Classification conversion for transmission to the predetermined regional transportation branch office equipment belonging to the regional transportation branch office, securing branch office customer data, and in step (S19) branch office equipment transmission, from the head office server via the communication network, The updated branch customer data is automatically transmitted to the corresponding regional transportation branch device at a predetermined time interval, and at each regional transportation branch, a step (S20) is performed.
In the branch apparatus reception, the corresponding branch customer data is received via the branch server, the branch customer data is displayed on the branch terminal display in the step (S21) branch terminal display, and the step (S22) branch return / In the collected products and verification,
The driver of the returned transport vehicle returns the formal commercial transaction property such as the collected application form to the telephone business operator through the regional transport branch office, checks the commercial transaction status with the branch terminal display, and performs a series of commercial transactions. The telecommunications business company and the transportation business company make a contract in advance with respect to the alliance conditions relating to the commercial transaction.

In the system for accelerating telephone business commerce of the present invention, the management of the stored customer data is performed by a computer, a telephone,
Using management technology that can manage telephones and faxes by computer, which is called integrated technology (CTI) format, manages outgoing call data, management of solicitation promises also called appointments, recording of contract data,
Work management of recruiters can also be performed consistently.

In the system for accelerating telephone business commerce of the present invention, the input / output display of the invitation terminal includes customer area information, and enables selection of individual customer personal information from the customer area information. Contains the customer name, telephone number, address, etc. of each of a plurality of customers in a predetermined area. The customer's personal information includes, in addition to the customer name, telephone number, address, the name of the solicitor of telephone solicitation. , Date and time, as well as telemarketing history, date and time, availability and respondents, etc., and visits to bring a commercial property such as an application form related to telemarketing when a preliminary negotiation with the promise of visiting is completed A field for entering the scheduled time of the
It is also possible to display the number of items that can be shipped today and the number of items that are currently obtained, corresponding to the number of the transported vehicle.

In the system for accelerating telephone business commerce of the present invention, the input / output display of the driver's portable radio terminal automatically receives the updated regional customer shipping data from the transportation business headquarters device, and calls the telephone business company for telephone solicitation. It is also possible to display the name, address, telephone number, visitor and visiting time of the customer who has completed the preliminary negotiation with the promise of visiting.

[0010] By using the system and method for speeding up telephone business commerce of the present invention, a telephone business operating company operates on the day when a preliminary negotiation with a promise to visit is established in accordance with local customer shipping data. Visits and brings to the customer with whom the preliminary negotiations have been concluded an application or other commercial property loaded on the transport vehicle, confirms the application, completes the application,
Since a predetermined formal business transaction such as stamping and application form collection is completed, a high collection rate of 90% or more of the commercial transaction property can be secured.

[0011]

DESCRIPTION OF THE PREFERRED EMBODIMENTS In the drawings of an embodiment of the present invention, FIG. 1 is a schematic diagram showing a part of a system for accelerating a telephone business transaction, showing a first embodiment of the present invention. FIG. 2 is a partially omitted schematic flowchart showing a method for accelerating a telephone business transaction according to a second embodiment of the present invention. FIG. 3 shows an input / output display of a solicitation terminal in a telephone business transaction speeding-up system according to a first embodiment of the present invention, and FIG. 4 shows an input / output display of a driver's portable wireless terminal.

The embodiment of the present invention will be described below. As shown in FIG. 1, a telephone business transaction speeding-up system according to a first embodiment includes a telephone business service device (1) belonging to a telephone business company, and a home delivery service. A transportation business headquarters device (2) belonging to a transportation business company such as a flight, a regional transportation branch office device (20) belonging to a regional transportation branch office arranged in each of a plurality of regions, and an i belonging to each regional transportation branch company A plurality of transport vehicles (20c), each of which is driven by a driver having a portable wireless terminal (20d) in a mode or the like, and a communication network (3) such as the Internet, which mediates communication between these communication devices and terminals. )
It is characterized by comprising.

In the system for accelerating a telephone business transaction according to the first embodiment of the present invention, as shown in FIG. 1, a telephone business operation device (1) belonging to a telephone business company has a server (1) connected to a communication network (3). 1a) a controller (1b) having a transmission / reception control / central processing unit (CPU) function, a memory (1c) for storing customer data and the like, and a management terminal (1d) for managing the controller Consisting of
Further, a soliciting terminal (10a) and a solicitation talk (10b) are provided for each of a plurality of solicitors who individually conduct telephone business, and customer data solicited by the solicitor via the solicitation talk is transmitted to the soliciting terminal. It is characterized in that the customer data stored in a predetermined file format can be freely input / output and displayed at any time from a device, and that the updated customer data can be automatically transmitted to the communication network at predetermined time intervals.

In the system for accelerating the telephone business transaction according to the first embodiment of the present invention, the management of the stored customer data is performed by a telephone / telephone / telephone / integrated technology (CTI) format.
Using management technology that can manage faxes by computer, the company consistently performed telephone call data, management of solicitation promises also called appointments, recording of contract data, and management of recruiters.

In the system for accelerating telephone business commerce according to the first embodiment of the present invention, the input / output display of the invitation terminal (10a) includes customer area information (1f) at the bottom as shown in FIG. In the upper part, the customer's personal information (1e) can be selected from the customer's area information, and the customer's name, telephone number, address, etc. of a plurality of customers in a predetermined area are posted in the customer's area information. In addition to the customer name, telephone number and address, the customer's personal information includes the name and date and time of the solicitation of the telephone invitation, the date and time, the availability of the invitation, the response person, etc. as the telephone invitation history. When a preliminary business negotiation with a quotation is completed, a column is provided to enter the scheduled time of a visit to bring a commercial property (5) such as an application form for telephone invitation,
As the current transport information, the number of items that can be shipped today and the number of items that are currently obtained, which correspond to the number of the transported vehicle, can also be displayed.

In the system for accelerating a telephone business transaction according to the first embodiment of the present invention, as shown in FIG. 1, a transportation business headquarters device (2) belonging to a transportation business company has a head office server (2a) in a communication network (3). ), Which has a transmission / reception control / central processing unit (CPU) function.
b), a head office memory (2c) for storing customer data and the like, and a head office management terminal (2d) for managing the head office controller. The head office controller further comprises a telephone business operation device (1).
Converts the customer data received via the communication network (3) from the group to be transmitted to a predetermined regional transportation branch apparatus (20) belonging to the regional transportation branch office belonging to the transportation business company, and secures the branch branch customer data. Means for performing individual classification conversion for transmission to an i-mode or other portable wireless terminal (20d) belonging to each regional transportation branch office and operating a plurality of transportation vehicles (20c). It has a customer data conversion processing function as a means for securing customer shipment data, and updates the branch customer data and the regional customer shipment data to the corresponding regional transportation branch office apparatus and portable radio terminal, respectively. It is characterized in that it can be automatically transmitted at time intervals of.

In the system for accelerating telephone business commerce according to the first embodiment of the present invention, a regional transportation branch office device (2) is provided for each of a plurality of regional transportation branch offices belonging to a transportation business company.
Reference numeral 0) denotes a branch office having a built-in transmission / reception control / central processing unit (CPU) function and also having an input / output display function, which is connected to the communication network (3) via the branch server (20a) as shown in FIG. A plurality of transportation vehicles (20c) belonging to the terminal (20b), and performing the transportation business in the area, belong to the regional transportation branch office, and the regional transportation branch office apparatus is a transportation business headquarters apparatus (2). ), The corresponding branch customer data is automatically received at predetermined time intervals.

In the system for accelerating telephone business commerce according to the first embodiment of the present invention, the system belongs to a plurality of regional transportation branch offices of a transportation business company and performs round-trip transportation business in a region.
As shown in FIG. 1, drivers of a plurality of transport vehicles (20c) each have a portable wireless terminal (20d) for an i-mode or the like, and a wireless / wireline conversion relay station (3a) of a communication network (3). Through the transport business headquarters equipment (2) and the regional transportation branch office equipment at any time, and each transport vehicle always carries a commercial transaction property (5), such as an application form for telephone solicitation of a telephone sales company. And automatically receives the corresponding updated regional customer shipping data at predetermined time intervals from the transportation business headquarters device (2), and in accordance with the regional customer shipping data,
Check the name, address, telephone number, visitor and visiting time of the customer for whom the preliminary negotiation has been completed, visit the commercial property such as the application form, visit and bring in the application, etc. And immediately report to the Transportation Business Headquarters via the Transportation Business Headquarters, and the Transportation Business Headquarters will make the telephone business operation equipment (1) and the regional transportation branch office equipment (2)
The transaction status is transmitted to 0).

In the system for accelerating the telephone business transaction according to the first embodiment of the present invention, the driver's portable wireless terminal (20d)
As shown in FIG. 4, the input / output display automatically receives the updated regional customer shipping data from the transportation business headquarters (2),
The name, address, telephone number,
The responders and the visit time were displayed.

As shown in FIG. 2, the method for accelerating the telephone business commerce according to the second embodiment of the present invention is shown in FIG. Using (10b), a telephone sales operation is performed for each customer in a predetermined area, and in step (S2) customer data input, the status of the secured customer data is input from the invitation terminal (10a), and a visit is scheduled. When the preliminary business negotiation with the promise is completed, the customer's name, address, telephone number, visitor and visiting time are particularly confirmed and input, and in step (S3) customer data storage, the customer data is stored in the telephone business. Stored in the memory (1c) of the business device (1), and in the step (S4), in the transmission of customer data, using the controller (1b), via the server (1a) connected to the communication network (3), the transport business headquarters. Belong to Feed business headquarters unit (2)
Then, the updated customer data is automatically transmitted at a predetermined time interval, and the transportation business company receives the customer data in step (S5), and connects to the communication network at the head office server (2a) of the transportation business headquarters device. ), And the stage (S
6) In storing the customer data, the head office controller (2b) is used to store the customer data in the head office memory (2c). In the step (S7) customer data conversion processing, the customer data is classified and converted, and the step (S8) is performed. ) In the regional customer shipping data, a plurality of transport vehicles (20
In order to transmit the data to the portable wireless terminal (20d) of the i-mode or the like possessed by each driver who drives c), the customer data is individually classified and converted, local customer shipping data is secured, and step (S)
9) In the transmission of the portable radio terminal, the updated local customer shipping data is transmitted from the headquarters server to the corresponding portable radio at predetermined time intervals from the head office server via the radio / wire conversion relay station (3a) of the communication network. In the step (S10) portable wireless terminal receiving, the corresponding local customer shipping data is received by the portable wireless terminal, and in step (S11) customer visit, In response to the regional customer shipment data, the driver must enter the name, address,
After confirming the telephone number, the visitor and the visitor's visit time, visit and bring in a commercial transaction property (5) such as an application loaded on the transportation vehicle. The predetermined formal business transactions such as stamping and application form collection are completed, and in step (S13) the customer transaction report, the status of the transaction is immediately reported to the transportation business headquarters by the portable wireless terminal, and the transportation business headquarters Without delay, using the transport headquarters equipment to send the transaction status to the telephone business equipment and the regional transport branch equipment (20), and the transport vehicle returns to the corresponding regional transport branch, At the transportation business headquarters, the customer data received from the telephone business operation device is classified and converted in the step (S18) by the customer data received from the telephone sales business device so as to be transmitted to the predetermined regional transportation branch device belonging to the regional transportation branch office. To secure the branch office customer data, stage (S
19) In transmitting the branch office equipment, the headquarters server automatically transmits the updated branch customer data to the corresponding regional transportation branch office equipment at a predetermined time interval via the communication network,
In each regional transportation branch office, in the step (S20) receiving the branch apparatus, the corresponding branch customer data is received via the branch server (20a), and in the step (S21) branch terminal display, the branch customer data is received. Branch office (20
b), and in the step (S22) returning to the branch office, collecting the goods, and returning, the driver of the transported vehicle returns the collected commercial application such as an application form to the telephone business through the regional transportation branch office. Returned to the business company, the business transaction status is checked against the branch terminal display, and a series of business transactions shall be terminated. The telephone business company and the transportation business company shall make a contract It is characterized by exchanging

By using the method for accelerating the telephone business transaction according to the second embodiment of the present invention,
At the stage (S1), on the day when the preliminary negotiation with the appointment to be visited is completed by the telephone business invitation, the driver at the stage (S11) visits the customer, in accordance with the regional customer shipping data, the driver establishes the preliminary negotiation. Visits and brings to the customer the commercial transaction property (5) such as an application loaded on the transportation vehicle, and at the stage (S12) the end of the customer transaction, confirms the application, completes the application, seals, and collects the application form. Since the commercial transaction was completed, the recovery rate of the commercial transaction property was as high as 90-95%.

[0022]

The present invention is embodied in the form described above and has the following effects.

By using the system and method for accelerating telephone business commerce of the present invention, a telephone business company can operate a telephone business in accordance with local customer shipment data on the day when a preliminary negotiation with a promise to visit is established. Visits and brings to the customer with whom the preliminary negotiations have been concluded an application or other commercial property loaded on the transport vehicle, confirms the application, completes the application,
Since a predetermined formal business transaction such as stamping and application form collection is completed, the collection rate of the commercial property has an effect of securing a high collection rate of 90% or more.

By using the system and method for accelerating telephone business commerce of the present invention, the response to customers can be accelerated.
Since the recovery rate of commercial transactions is increased, post-work such as reconfirmation telephones for unreturned customers is not required in mail collection of the prior art, so the system and method of the present invention are efficient and more than necessary. Has the effect of not requiring cost.

[Brief description of the drawings]

FIG. 1 is a schematic view showing a partially omitted configuration of a telephone business transaction acceleration system according to an embodiment of the present invention.

FIG. 2 is a partially omitted schematic flowchart showing a method for accelerating a telephone business transaction, showing an embodiment of the present invention.

FIG. 3 is an input / output display of a solicitation terminal in the telephone business transaction speeding-up system according to the embodiment of the present invention.

FIG. 4 is an input / output display of the driver's portable wireless terminal in the telephone business transaction acceleration system according to the embodiment of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Telephone sales business device 1a Server 1b Controller 1c Memory 1d Management terminal 1e Customer personal information 1f Customer local information 2 Transportation business headquarters device 2a Head office server 2b Head office controller 2c Head office memory 2d Head office management terminal 3 Communication network 3a Relay station 4a Customer telephone 5 Commerce property 6 Telephone line 10a Invitation terminal 10b Telephone call 20 Regional transportation branch office device 20a Branch office server 20b Branch office terminal 20c Transportation vehicle 20d Portable wireless terminal

Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat II (Reference) G06F 17/60 502 G06F 17/60 502 514 514

Claims (2)

[Claims] Claims: 1. A telephone sales business device (1) belonging to a telephone sales business company, and a transportation business headquarters device (2) belonging to a transportation business company, belonging to a regional transportation branch office located in each region, A plurality of transport vehicles (20c) belonging to the transport branch office device (20), and a driver belonging to each regional transport branch office and having a portable wireless terminal (20d), and communication between these communication devices and terminals; The telephone business service device includes a controller (1b) having a transmission / reception control / central processing unit (CPU) function connected to the communication network via a server (1a); The system comprises a memory (1c) for storing data, and a management terminal (1d) for managing the controller. Further, a plurality of solicitors who conduct telephone business operations are provided with a solicitation terminal (10a) and a solicitation talk (10b). ) The customer data secured by the solicitor can be freely input / output and displayed from the solicitation terminal at any time, and the customer data stored in a predetermined file format is updated in the communication network at predetermined time intervals. The customer data can be automatically transmitted, and the transportation business headquarters is connected to the communication network via a headquarter server (2a).
A head office controller (2b) having a U function, a head office memory (2c) for storing the customer data, and a head office management terminal (2d) for managing the head office controller. Means for converting the customer data received from the business operation device to be transmitted to the predetermined regional transportation branch office device, and means for securing the branch customer data; and individual classification conversion for transmitting to the portable wireless terminal. Means for securing regional customer shipping data, and automatically updates the updated branch customer data and regional customer shipping data to the corresponding regional transportation branch apparatus and portable radio terminal at predetermined time intervals. The regional transportation branch office apparatus is connected to the communication network via a branch office server (20a), has a built-in transmission / reception control / CPU function, and has an input / output display function. 0b), and receives the corresponding branch customer data from the transport business headquarters device, and the portable wireless terminal transmits the transport data via the wireless-to-wireless conversion relay station (3a) of the communication network. It is possible to communicate freely with the business headquarters equipment and the regional transportation branch office equipment at any time. Each of the transport vehicles always carries the commercial transaction property (5) related to the telephone solicitation, and in accordance with the received regional customer shipping data,
A telephone business transaction speeding-up system characterized by confirming visitor's scheduled customer information, visiting and bringing in the commercial transaction property, and terminating a predetermined formal commercial transaction. 2. A step (S1) in a telephone sales business company.
In the telemarketing solicitation, multiple solicitors talked about their own calls (1
0b), a telephone sales operation is performed for each customer in a predetermined area, and in the step (S2) customer data input, the status of the secured customer data is input from the invitation terminal (10a) to schedule the visit. When the preliminary negotiation with the appointment is completed, the customer information to be visited by the customer is particularly confirmed and input, and in the step (S3) storing the customer data, the customer data is stored in the memory (1c) of the telephone business operation device (1). Store and store (S4) In the customer data transmission, using the controller (1b), via the server (1a) connected to the communication network (3), the transport business headquarters device (2) belonging to the transport business headquarters
Then, the updated customer data is automatically transmitted at a predetermined time interval, and the transportation business company receives the customer data at step (S5), and connects to the communication network at the head office server (2a) of the transportation business headquarters device. ), And receiving at step (S
6) In storing the customer data, the head office controller (2b) is used to store the customer data in the head office memory (2c). In the step (S7) customer data conversion processing, the customer data is classified and converted, and the step (S8) is performed. ) In the regional customer shipping data, a plurality of transport vehicles (20
c) The portable wireless terminal (20
In order to transmit the data to d), the customer data is individually classified and converted to secure local customer shipment data. In step (S9), the portable server is transmitted from the head office server to the wireless / wired conversion relay of the communication network. The updated local customer shipping data is automatically transmitted to the corresponding portable wireless terminal at a predetermined time interval via the station (3a), and in each of the transportation vehicles, the step (S10) receiving the portable wireless terminal is performed. Then, the corresponding regional customer shipping data is received by the portable wireless terminal, and in step (S11) customer visit, the driver confirms the visiting customer information corresponding to the regional customer shipping data,
Visiting and bringing in the commercial transaction property (5) which is always loaded on the transportation vehicle, and terminating the predetermined formal transaction at the end of the customer transaction at the step (S12), and immediately transmitting the portable radio at the step (S13) report of the customer transaction. The terminal reports the transaction status to the transportation business headquarters, and the transportation business headquarters uses the transportation business headquarters device without delay to send the business transaction status to the telephone sales business device and the regional transportation branch office device (20). And the transportation vehicle returns to the corresponding regional transportation branch office, while at the transportation business headquarters, in step (S18) the branch customer data, the customer data received from the telephone business operation device is transmitted to the regional transportation branch office. Classification conversion is performed for transmission to the predetermined regional transportation branch apparatus belonging to the transportation branch office, the branch customer data is secured, and in step (S19) the branch apparatus transmission, the head office server transmits the communication. The updated branch customer data is automatically transmitted to the corresponding regional transportation branch device via the network at predetermined time intervals, and in each regional transportation branch, the step (S20) receiving the branch device causes the corresponding branch transportation device to receive the information. Receiving the customer data via the branch office server (20a), displaying the branch customer data on the branch terminal (20b) in the branch terminal display (step S21), and then performing the step (S22)
In returning to the branch, collecting the goods, and collating, the driver of the returned vehicle returns the collected commercial transaction property to the telephone business operator through the regional transport branch office, and displays the transaction status on the branch terminal display. A method for speeding up telephone business commerce, characterized by collating and terminating a series of business transactions, wherein the telephone business company and the transportation business company make a predetermined contract with respect to alliance conditions relating to the business transaction.