JP2002183553A - Order accepting/confirming system and method utilizing network and storage medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To confirm an orderer with high reliability. SOLUTION: A user gains access to a corresponding system 5 with a user terminal 1 via a network 3. The corresponding system 5 sends the information on the needs of the user to an integrated system 7. The integrated system 7 extracts the information adaptable to the needs of the user, from the information stored in a database(DB) 8 and sends it to the corresponding system 5. The user selects a desired commodity or service from the information, shown by the corresponding system 5 and makes a temporary acceptance registration. The temporary acceptance registration information is registered in the DB 8 from the corresponding system 5 via the integrated system 7. The integrated system 7 generates confirmation information, based on the temporary acceptance registration information and sends the confirmation information to a user terminal 2, with a corresponding system 6 being connected to a different network 4. When the user responds to the confirmation information with the user terminal 2, the accepted contents of an order is registered formally, and the order acceptance is completed.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] 1. Field of the Invention [0002] The present invention relates to a system and method for receiving and confirming orders using a network.

[0002]

2. Description of the Related Art Conventionally, for shopping, reservation reception, and the like via a network, an order and its confirmation are made using the same network. In recent years, with the spread of the Internet, these services have also been provided on the Internet.

[0003]

However, in the Internet, there is a possibility that an act such as cracking for illegally accessing a network may be performed. As described above, for shopping, reservation reception, and the like via a conventional network, reception of an order and confirmation thereof are performed on the same network. Therefore, if a login name or password for accessing the server on the trader's side is once obtained illegally through the one network, the security on the trader's side can be easily broken through and impersonated by another person or a fictional person. May be traded.

[0004] Therefore, it is necessary to surely confirm the ordering party during the transaction. When the target of the transaction is a product, the orderer can be easily specified to some extent from information such as the destination of the product. On the other hand, in particular, when the target of the transaction is a “service” that does not involve goods, the transaction is completed only on the network, so it is necessary to carefully check the orderer. For that purpose, it is necessary to perform a confirmation operation by some human means, and it was not possible to fully automate the transaction.

[0005] For the above reasons, conventional transactions via the network have a problem that reception can only be confirmed within the business hours of the trader, and transactions for confirmation work are complicated, so that transactions through the network are complicated. There was a problem that transactions were difficult to spread widely.

SUMMARY OF THE INVENTION It is an object of the present invention to provide an order receiving and confirming system and an order receiving and confirming method capable of confirming an orderer with high reliability.

[0007]

In order to achieve the above object, an order receiving and confirming system of the present invention is connected to at least one of each of a plurality of networks, and is connected to the user via each of the networks. Multiple compatible systems that send and receive information to and from the device,
An integrated system connected to the plurality of corresponding systems and managing transmission and reception of the information between each of the corresponding systems and each of the user terminals; and information connected to the integrated system and provided to the user and the user. And a database storing information, wherein at least one of the plurality of corresponding systems is operated by a user to receive order reception information with a user terminal connected via a network. Transmitting and receiving, and at least one other of the plurality of corresponding systems exchanges an order with another user terminal connected via a network different from the network to which the corresponding system is connected. Send and receive confirmation information.

According to the system of the present invention, the network used for accepting orders and the network used for confirming orders are separated. For example, a person who has entered a certain network illegally performs an order by impersonating another person. Even in such a case, the confirmation information is sent to the above-mentioned other person via another network. Therefore, the person cannot respond to the confirmation information, so that the transaction can be prevented from being formally established. As described above, according to the system of the present invention, it is possible to improve security as compared with the related art in which an order is received and confirmed on one network, and the orderer can be confirmed with high reliability. Therefore, it is possible to automate order confirmation work.

[0009] Further, the corresponding system for transmitting and receiving the reception information transmits a request from a user terminal connected via the network to the integrated system, and selects the request from information stored in the database. And transmitting the appropriate information extracted by the integrated system to the user terminal in response to the request, and transmitting the provisional reception registration information on the order content sent from the user terminal to the integrated system.

Further, the integrated system may be configured to register the temporary reception registration information sent from the corresponding system in the database.

The other correspondence system for transmitting and receiving the confirmation information transmits the confirmation information generated by the integrated system based on the provisional reception registration information registered in the database to the other user terminal. In addition, a configuration may be adopted in which formal reception registration information or temporary reception cancellation information on the order content sent from the other user terminal is sent to the integrated system.

Further, the integrated system may be configured to update or cancel the provisional reception registration information registered in the database with the formal reception registration information.

[0013] In the method of receiving and confirming an order according to the present invention, one is connected to each of a plurality of networks, and information is transmitted to and received from user terminals connected via the respective networks. A plurality of support systems, an integrated system connected to the plurality of support systems, for managing transmission and reception of the information between each of the support systems and each of the user terminals; and an integrated system connected to the integrated system and provided to the user Using an order receiving and confirming system having information about the user and a database storing information about the user, wherein the order receiving and confirming method is performed by at least one of the plurality of responding systems. Of order reception information between a user terminal operated by a user and connected via a network. And communicating with another user terminal connected via a different network from the network to which the corresponding system is connected by at least one other of the plurality of corresponding systems. Transmitting and receiving order confirmation information.

According to the method of the present invention, since the network to be used differs between receiving and confirming an order, for example, a case where a person who has illegally entered a certain network impersonates another person and places an order. Also, the confirmation information is sent to the above-mentioned other person via another network.
Therefore, the person cannot respond to the confirmation information, so that the transaction can be prevented from being formally established. As described above, according to the method of the present invention, since the orderer can be confirmed with high reliability, it is possible to automate the order confirmation work.

[0015] Further, the step of transmitting and receiving the order reception information includes sending a request from a user terminal, which is operated by a user and connected via a network, to the integrated system by the corresponding system, and sends the request to the database. Sending the appropriate information extracted by the integrated system in response to the request from the stored information to the user terminal, and transmitted from the user terminal to the corresponding system by being operated by the user Sending temporary reception registration information relating to the order contents to the integrated system, and registering the temporary reception registration information in the database.

Further, the step of transmitting and receiving the order confirmation information includes the step of: transmitting the order confirmation information to another user terminal connected via a network different from the network to which the corresponding system is connected by the other corresponding system. Sending the confirmation information generated by the integrated system based on the provisional reception registration information registered in the database; and formal reception of the order content transmitted from the other user terminal operated by the user Sending registration information or temporary reception cancellation information to the integrated system, and updating or canceling the temporary reception registration information registered in the database to the formal reception registration information.

Further, the recording medium of the present invention is connected to a plurality of networks, one for each of the plurality of networks, and transmits and receives information to and from a user terminal connected via each of the plurality of networks. And an integrated system connected to the plurality of corresponding systems and managing transmission and reception of the information between each of the corresponding systems and each of the user terminals; information connected to the integrated system and provided to the user; and A recording medium recording a program for causing a computer to execute a process of receiving and confirming an order using a system for receiving and confirming an order having a database storing information on a user, wherein the plurality of correspondences are stored. Via a network operated by a user by at least one of the corresponding systems A process for transmitting and receiving order reception information to and from a connected user terminal, and a network different from the network to which the corresponding system is connected, by at least one other corresponding system among the plurality of corresponding systems. And a program for causing a computer to execute a process of transmitting and receiving order confirmation information to and from another user terminal connected via the PC.

Further, the processing for transmitting and receiving the order reception information includes sending a request from a user terminal, which is operated by a user and connected via a network, to the integrated system by the corresponding system, and sends the request to the database. A process of transmitting appropriate information extracted by the integrated system in response to the request from the stored information to the user terminal, and transmitted from the user terminal to the corresponding system by being operated by the user Sending out the temporary registration information on the order contents to the integrated system,
A process of registering the temporary reception registration information in the database.

Further, the processing for transmitting and receiving the order confirmation information is performed by the other corresponding system to another user terminal connected via a network different from the network to which the corresponding system is connected. A process of transmitting confirmation information generated by the integrated system based on the provisional reception registration information registered in the database; and a formal reception of the order content transmitted from the other user terminal operated by the user. The registration information or the provisional reception cancellation information may be sent to the integrated system, and the provisional reception registration information registered in the database may be updated or canceled with the formal reception registration information.

[0020]

Next, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of an order receiving and confirming system according to the present invention.

As shown in FIG. 1, the system according to the present embodiment comprises a correspondence system 5 for transmitting / receiving information to / from a user terminal 1 connected via a first network 3,
Second network 4 different from first network 3
A corresponding system 6 for transmitting and receiving information to and from the user terminal 2 connected via the network, an integrated system 7 connected to each of the corresponding systems 5 and 6, and a database 8 connected to the integrated system 7. are doing.

The user terminals 1 and 2 are, for example, telephone network terminals such as telephones / mobile phones and information processing devices such as personal computers. Each user terminal 1, 2 has a corresponding system 5, which provides information via networks 3, 4.
6 and present the relevant information to the user,
It also has a function of sending user input information to the corresponding systems 5 and 6. The information provided by the corresponding systems 5 and 6 varies depending on the contents of the provided service such as product information and reservation information.

The response systems 5 and 6 are installed by a service provider, and include workstations,
It is composed of an information processing device suitable for each of the connected networks 3 and 4, such as a server and CTI (Computer Telephony Integration). This correspondence system 5,6
Operate in cooperation with the integrated system 7 connected thereto. The corresponding systems 5 and 6 are configured to transmit information to the user terminals 1 and 2 according to an instruction from the integrated system 7 and to confirm reception information to the user terminals 1 and 2.

The integrated system 7 cooperates with the corresponding systems 5 and 6 and the database 8 to transmit and receive information to and from each of the user terminals 1 and 2 accessing the corresponding systems 5 and 6 via different networks 3 and 4. Manage. The integrated system 7 cooperates with the database 8 so that each of the user terminals 1 and 2 using different networks 3 and 4
It is also possible to provide different information to each user terminal, or to provide the same information to each of the user terminals 1 and 2 using different networks 3 and 4. Further, the integrated system 7 can confirm the information received from the user terminals 1 and 2 to the user terminals 1 and 2 through the most desirable network for security.

Further, the integrated system 7 includes a recording medium (not shown) in which a program for executing the order receiving and confirming method of the present embodiment is stored. This program is read from the recording medium into the integrated system 7 and controls the operation of the integrated system 7. This recording medium may be a magnetic disk, a semiconductor memory, or another recording medium.

The database 8 stores information to be provided to the user, user information, and the like. By storing necessary information in the database 8 by the service provider, different information can be provided to the user terminals 1 and 2 using different networks 3 and 4 as described above.
The same information can be provided.

Next, a method for receiving and confirming an order using the system of the present embodiment will be described in detail with reference to FIGS. FIG. 2 is a sequence chart for explaining an order receiving and confirming method using the system shown in FIG.

In the following, the user terminal 1 is a personal computer, the user terminal 2 is a telephone terminal, the first network 3 is an Internet network,
The second network 4 is a telephone network, and the corresponding system 5
Is a web server and the corresponding system 6 is CTI. It is also assumed that the service provider uses the second network 4 (telephone network) as a network whose security is reliable, and the user cannot select the confirmation notification method.

Referring to FIG. 2, the user operates the corresponding system 5 via his / her user terminal 1 via the Internet 3.
Access the homepage established above (step 1). At this time, the user inputs his / her login name and password to the user terminal 1, and these input data are transmitted from the user terminal 1 to the corresponding system 5. In response, the response system 5 sends the information stored in the database 8 to the user (step 2).

Then, the information sent from the corresponding system 5 is displayed on the user terminal 1 (step 3). The user further inputs desired information and sends it to the response system 5 (step 4).

The response system 5 sends the input data transmitted from the user to the integrated system 7 (step 5). The integrated system 7 extracts information suitable for the input data sent from the user in cooperation with the database 8 (step 6). The information thus obtained is sent from the integrated system 7 to the corresponding system 5 (Step 7). The response system 5 sends out the information obtained from the integrated system 7 to the user terminal 1 again (step 8).
The user terminal 1 displays this information to the user (Step 9).

Steps 4 to 9 are repeated a plurality of times until information that satisfies the user is obtained and data that is necessary and sufficient for extracting information is obtained.

After the user obtains the satisfactory information or obtains the necessary and sufficient information, the user clicks the “temporary reception registration button” displayed on the web page of the response system 5, Confirm your order.
Then, the user terminal 1 sends the information to the corresponding system 5 (step 10). The response system 5 transfers the information about the order sent from the user terminal 1 to the integrated system 7 (step 11).

The integrated system 7 stores this information in the database 8 and makes a temporary reception registration (step 12).

At this point, the provisional reception registration via the user terminal 1 ends, and the communication between the user terminal 1 and the corresponding system 5 via the first network 3 ends.

Thereafter, after a lapse of the time set by the service provider or at a time determined by the user, the integrated system 7 generates confirmation information from the temporary reception registration information stored in the database 8 and (Step 13). The corresponding system 6 is the second network 4
To access the user terminal 2 of the user via the terminal, and sends this confirmation information to the user terminal 2 (step 1).
4). The transmission of the confirmation information from the response system 6 to the user terminal 2 is determined in advance between the user and the service provider, or the information transmitted by the user to the response system 5 using the user terminal 1 Included in. The user terminal 2 presents the confirmation information received from the response system 6 to the user (Step 15). When the user terminal 2 is a telephone terminal and the corresponding system 6 is CTI as in this example, the presentation of the confirmation information to the user is performed by, for example, an automatic voice.

The user responds to the confirmation information by inputting a response to the user terminal 2. This input is performed, for example, by pressing a push button of a predetermined number in response to the question by the automatic voice. The user terminal 2 sends this input result to the corresponding system 6 (step 1).
6). The response system 6 sends the response information received from the user terminal 2 to the integrated system 7 (step 1).
7). The integrated system 7 registers the response information received from the response system 6 in the database 8 (step 1).
8). At this time, if the response from the user indicates that the temporary reception registration is to be changed to the main reception registration, the temporary reception registration is updated to the main reception registration, and the order reception is formally registered. If the response from the user is to cancel the temporary registration, the temporary registration registered in the database 8 is canceled.

As described above, according to the system of the present embodiment, the network used for receiving orders and the network used for confirming orders are separated. Therefore, for example, even if a person who has entered one network 3 illegally pretends to be another person and places an order, the confirmation information is sent to the other person via the other network 4. Therefore, the person cannot respond to the confirmation information, so that the transaction can be prevented from being completed. As described above, according to the system of the present embodiment, it is possible to improve security as compared with the related art in which an order is received and confirmed on one network, and the orderer is confirmed with high reliability. Therefore, it is possible to automate order reception and confirmation work.

(Other Embodiments) FIG. 3 is a block diagram showing another embodiment of the order receiving and confirming system of the present invention.

FIG. 1 shows a system using two networks 3 and 4. However, the number of networks that can be used in this system is not limited to two, and as shown in FIG. Can be used. In this case, user terminals 1, 2,... 10 and corresponding systems 5, 6,. Each of the corresponding systems 5, 6, ... 30 is connected to the integrated system 7, and the integrated system 7 has a database 8
Is connected. The user terminals 1, 2, ... 10,
Network 3, 4, ... 20, corresponding system 5, 6, ... 3
0, the integrated system 7, and the database 8 are the same as those in the embodiment described with reference to FIG.

By employing a configuration using three or more networks as in the present embodiment, it is possible to provide a wider range of services to many users who use various networks. In addition, the range of selection of networks that can be used for confirmation is expanded. Also,
In the example shown in FIG. 1, the checking operation is performed only once using one network. However, in a configuration using three or more networks, the checking operation can be performed two or more times using two or more networks. Becomes As a result, the security of the transaction can be further enhanced, so that the transaction requiring higher security can be performed with confidence.

[0043]

As described above, according to the present invention,
At least one corresponding system transmits and receives order reception information to and from a user terminal connected via a certain network, and at least one other corresponding system is connected to a network to which the corresponding system is connected. Since order confirmation information is transmitted and received to and from another user terminal connected via another network, order confirmation can be performed with high reliability.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an embodiment of an order receiving and confirming system according to the present invention.

FIG. 2 is a sequence chart for explaining an order receiving and confirming method using the system shown in FIG. 1;

FIG. 3 is a block diagram showing another embodiment of the order receiving and confirming system of the present invention.

[Explanation of symbols]

 1, 2, ... 10 User terminal 3, 4, ... 20 Network 5, 6, ... 30 Corresponding system 7 Integrated system 8 Database

Claims (11)

[Claims] 1. A plurality of corresponding systems connected to at least one of each of a plurality of networks and transmitting / receiving information to / from a user terminal connected via each of the plurality of networks, and the plurality of corresponding systems An integrated system that is connected to and manages the transmission and reception of the information between each of the corresponding systems and each of the user terminals, and that is connected to the integrated system and stores information to be provided to the user and information about the user. At least one of the plurality of corresponding systems is operated by a user to transmit and receive order reception information to and from a user terminal connected via a network, At least one other of the plurality of response systems is a network to which the response system is connected. Click to send and receive confirmation order information to and from another user terminal connected through another network than the acceptance of the order and verification system. 2. The response system for transmitting and receiving the reception information transmits a request from a user terminal connected via the network to the integrated system, and converts the request from information stored in the database to the request. 2. The method according to claim 1, further comprising: transmitting appropriate information extracted by the integrated system to the user terminal, and transmitting tentative reception registration information on order details transmitted from the user terminal to the integrated system. Order reception and confirmation system. 3. The order receiving and confirming system according to claim 2, wherein the integrated system registers the temporary reception registration information sent from the correspondence system in the database. 4. The another correspondence system that transmits and receives the confirmation information, sends the confirmation information generated by the integrated system based on the provisional reception registration information registered in the database to the other user terminal. 4. The order receiving and confirming system according to claim 3, wherein the formal reception registration information or the temporary reception cancellation information on the order content sent from the another user terminal is sent to the integrated system. 5. The order receiving and confirming system according to claim 4, wherein the integrated system updates or cancels the provisional reception registration information registered in the database to the formal reception registration information. 6. Each of the plurality of networks has one
A plurality of corresponding systems that are connected one by one and transmit and receive information to and from a user terminal connected through each of the networks, respectively, and are connected to the plurality of corresponding systems,
An integrated system that manages the transmission and reception of the information between the corresponding systems and the user terminals, and a database that is connected to the integrated system and stores information to be provided to the user and information about the user. An order receiving and confirming method using an order receiving and confirming system, comprising: a user terminal operated by a user and connected via a network by at least one of the plurality of responding systems. Transmitting and receiving order reception information to and from at least one of the plurality of response systems, the response system being connected via a network different from the network to which the response system is connected. Transmitting and receiving order confirmation information to and from another user terminal Acceptance and confirmation method of order. 7. The step of transmitting and receiving the order reception information includes transmitting, by the corresponding system, a request from a user terminal operated by a user and connected via a network to the integrated system, and transmitting the request to the database. Sending appropriate information extracted by the integrated system from the stored information in response to the request to the user terminal; and transmitted from the user terminal to the corresponding system by being operated by the user 7. The method of receiving and confirming an order according to claim 6, further comprising: transmitting temporary reception registration information relating to order contents to the integrated system, and registering the temporary reception registration information in the database. 8. The step of transmitting and receiving the order confirmation information includes the step of transmitting the order confirmation information to another user terminal connected via a network different from a network to which the corresponding system is connected by the other corresponding system. Sending a confirmation information generated by the integrated system based on the provisional reception registration information registered in the database; formal reception registration relating to the order content transmitted from the other user terminal operated by the user; Sending out the information or the provisional reception cancellation information to the integrated system, and updating or canceling the provisional reception registration information registered in the database with the formal reception registration information. How to accept and confirm orders. 9. Each of the plurality of networks has one
A plurality of corresponding systems that are connected one by one and transmit and receive information to and from a user terminal connected through each of the networks, respectively, and are connected to the plurality of corresponding systems,
An integrated system that manages the transmission and reception of the information between the corresponding systems and the user terminals, and a database that is connected to the integrated system and stores information to be provided to the user and information about the user. A recording medium storing a program for causing a computer to execute a process of receiving and confirming an order by using an order receiving and confirming system having, by at least one of the plurality of responding systems, Processing for transmitting and receiving order reception information to and from a user terminal connected via a network operated by a user; and the at least one other corresponding system among the plurality of corresponding systems, Other users connected via a different network than the connected network Recording medium having recorded a program for executing a process of transmitting and receiving confirmation information of the order with the terminal to the computer. 10. The process of transmitting and receiving order reception information includes transmitting a request from a user terminal, which is operated by a user and connected via a network, to the integrated system by the corresponding system, and transmits the request to the database. A process of transmitting appropriate information extracted by the integrated system from the stored information in response to the request to the user terminal, and transmitted from the user terminal to the corresponding system by being operated by the user The recording medium according to claim 9, further comprising: transmitting temporary reception registration information relating to an order content to the integrated system, and registering the temporary reception registration information in the database. 11. The process of transmitting and receiving the order confirmation information is performed by the other corresponding system to another user terminal connected via a network different from the network to which the corresponding system is connected. A process of transmitting confirmation information generated based on the provisional reception registration information registered in the database by the integrated system; and a formal reception registration relating to the order content transmitted from the other user terminal operated by the user. 11. The method according to claim 9, further comprising transmitting information or provisional reception cancellation information to the integrated system, and updating or canceling the provisional reception registration information registered in the database to the formal reception registration information. 12. recoding media.