JP2002150063A - Electronic order receiving business supporting system, providing method of model selection information, and providing method of electronic order receiving information - Google Patents

Abstract

PROBLEM TO BE SOLVED: To increase the efficiency of business order receiving work of an individual production type product. SOLUTION: A server computer connected to a network is frunished with a product information data base, a CAD information data base, a design simultation data base, a delivery example data base, a customer information data base and a designing plan data base.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an electronic ordering support system, a method for providing model selection information, and a method for providing electronic ordering information. Realization and efficient new customer development.

[0002]

2. Description of the Related Art Conventionally, in sales activities before receiving an order for a product, a salesperson regularly visits a user to become familiar with the product, thereby obtaining facility plan information and the like from the user. In other words, in order-receiving activities for ordinary individual production-type products, users' needs are analyzed by referring to information such as user's equipment planning information obtained as a result of meetings with users, model selection is performed, and product orders are received. Is installed.

[0003]

Such regular visits are limited in terms of time and geography, and users who have not been able to visit cannot be visited for a limited time only by operating Roller for a limited time. By selling the product, it is linked to future sales activities, but there is a problem that it is difficult to lead to actual order receiving activities due to time and geographical limitations as described above. The present invention has been made to solve the above-described problems, and provides a system for providing product information, customer information, CAD information, and the like stored in a Web server, and selecting a model via a network. The aim is to speed up the order receiving activities for individual production type products by utilizing the product.

[0004]

According to a first aspect of the present invention, there is provided a server computer connected to a network, comprising a product information database storing product information, and a design CAD for the product. CA that stores data
D information database, a conversion program storage unit that stores a conversion program for performing a design simulation from the design data of the above products, a delivery case database that stores past delivery cases used for selection, and stores customer information A customer information database, a design plan database that stores plans planned by the customer, and an access history analysis program storage unit that stores a conversion program for analyzing the access history of the customer.

According to the second aspect of the present invention, a step of instructing the information terminal side to search for a product delivery case to the Web server via the network, and, based on the search result, a case meeting the plan is stored in the information terminal. And a step of storing various model selection information related to the transmitted case.

According to the third aspect of the present invention, there is provided a step of providing a screen for inputting order information desired by the customer, and a search of the access history by the specific customer based on the order information to browse the specific customer. The method includes a step of listing information and a step of transmitting the listed browse information.

[0007]

Embodiments of the present invention will be described below with reference to the drawings. In the following drawings,
The same or corresponding portions are denoted by the same reference characters, and description thereof will be omitted. Embodiment 1 FIG. 1 is a system configuration diagram showing an individual production type product sales operation support system using a network according to Embodiment 1 of the present invention. In the figure, 1 is a Web server installed in a maker, 2 is a model selection program storing a model selection program, 3 is a conversion program storage section storing a conversion program for performing design simulation, and 4 is an access history analysis. An access history analysis program storage unit that stores a conversion program to be performed. These storage units are configured in the server 1. 5 is a customer information DB, 6 is a product information DB, 7 is a delivery case DB, 8 is C
The AD information DB, 9 is a design plan DB, and 10 is an access history DB. Reference numeral 11 denotes an arithmetic processing unit. Reference numeral 12 denotes a personal computer of a specific customer, and reference numeral 13 denotes a mobile terminal of the specific customer. We
The server b has an interface 14 and is connected to a network 15. PC 12, mobile terminal 13
Can connect to the network 15 when using this system.

[0008] As shown in FIG.
For each customer, their ID, password, name, company name, T
Customer information such as an EL number, a FAX number, an E-mail number, and a person in charge is stored. This customer information can be viewed and changed only by the customer corresponding to the ID and the password. As shown in FIG. 3, a maker code and the like are stored in the product information DB 6, and these data are hierarchized. In the delivery example DB7, as shown in FIG. 4A, for each building name, area, building, scale 1, scale 2, scale 3, applicable product 1, number, image storage location 1, applicable product 2,
Regarding the part where the result information of the model selection such as the number 2, the image storage location 2, the construction time, etc. is accumulated, and the model selection such as scale 1, scale 2, scale 3, etc.
It consists of a part in which information used for narrowing down the model is stored. For example, if the building application is a hospital, D shown in B
In B, the number of floors is stored in scale 1, the number of beds is stored in scale 2, and the total floor area is stored in scale 3. As shown in FIG. 5, the CAD information DB 8 includes, for each product, a product name, a CAD format, a hoistway plan view, a machine room plan view, a top stop floor sectional view, a top stop floor plan view, a pit sectional view, and the like. Information is stored. The delivery case DB 7 and the CAD information DB 8 are open to only specific customers. FIG. 6 shows the design plan DB9.
As shown in the table, information such as date, design plan, area, building, scale, selected model, number, product URL, etc. is stored for each ID, and this information can only be viewed by customers corresponding to the ID. Can be. FIG. 7 shows the access history DB 10.
As shown in (1), information such as ID, time, URL, and product is stored for each customer, and only the maker can view the information without disclosing it to the customer.

Next, before describing the operation of the individual production type product sales operation support system using the network according to the first embodiment of the present invention, the flow of customer identification and authentication is shown in FIG.
It will be described based on. First, it is determined whether the user has visited the site for the first time (ST2), and a cookie ID is issued to the customer who has visited for the first time (ST2). Delivery example DB7, C on this site, which is open only to specific customers
A customer who wants to browse the information stored in the AD information DB 8 displays a customer registration page (ST3) and is asked to enter customer information for becoming a specific customer (ST4). After that, the ID and password for specifying the customer from the server 1
(Not shown) is transmitted to the customer (ST5). On the other hand, for a customer who does not particularly desire to view the information disclosed only to a specific customer, the product information D6 and the like disclosed to the public can be browsed. Next, when a customer who has visited this site in the past has been registered in the customer information DB 5, an ID and a password are entered in a login form for customer authentication (ST6). The information input in ST6 is compared with the ID and password in the customer information DB 5 (ST7).
When the customer is specified, the specific customer is a delivery case DB7 and CAD information D on this site which is open only to the specific customer.
The information stored in B8 can be browsed (ST
8).

[0010] When the authentication of the customer is completed, the specific customer who has been authenticated can take out the product information from the Web site using this system and proceed with the facility design. The product information retrieval service is performed by the model selection program 2. This will be described below with reference to the flow chart of FIG. First, the specific customer inputs a design plan name to be designed for equipment (ST9). The input design plan name is stored in the design plan DB 9 together with the ID and the input date. When a hospital (type) is selected as the purpose of the building to be designed, items such as the number of floors, the number of beds, and the total floor area, which are design criteria, are read from the delivery example DB 7 and are formatted as shown in FIG. Is displayed with. A plan value corresponding to each item of the displayed design standard is input on the screen (ST1).
0).

A delivery case that matches the information input in ST10 is read from A in the delivery case DB 7 and displayed as a list as shown in FIG. 11 (ST11). Select the hospital for which you want to see detailed information from this list. As detailed information on the equipment delivered to the selected hospital, the display screen shown in FIG. 12 shows, as a delivery example, 20 ELEPACK riding (P6-CO-60) and 2 spiral escalators in the delivery model column. I do. The number is the number of deliveries. In the case of products whose production has been discontinued, our equivalent models and the required number are displayed. At the same time, the model stored in the product information DB 6, in this case, information of the two models, a product catalog, product specifications, CAD data stored in the CAD information DB 8, and a hyperlink for displaying a design simulation described later. Are displayed in two stages in parallel as shown in FIG. 12 (ST12). As a delivery example of the same model on the screen, a case where the same model is delivered from the list shown in FIG. 11 is relisted and displayed. Further, as the various information, the name of the building, the number of floors, the building time, and the like in FIG. 12 relating to the delivery destination are displayed. According to the hyperlink displayed in ST12, the specific customer can obtain information desired by the customer, such as characteristics other than the function of the model, design, CAD information, etc. in the product information D.
B6, can be read from the CAD information DB8. S
If there is no case that conforms to the design standard input in T10, the conditions of the design standard are reviewed, and a search for a conforming case and a case display are performed in the same manner.

The case selection and display in the first embodiment is characterized in that the support information is provided to the designer by paying attention to past delivery cases instead of product cost and functions.

Next, a method of providing CAD data of a product such as an elevator to a specific customer after the product is selected will be described with reference to FIG. A list of CAD data related to the model and shape, such as Elepack / Riding / R6-2S-45, selected in the model selection, such as a hoistway plan view, is shown in FIG. 13, and the CAD corresponding to each CAD software is shown. Display data file and file size.
The specific customer can download necessary CAD data as needed. According to the first embodiment described above, there is an effect that various order receiving information for increasing the rate of operations leading to a product order can be provided.

Second Embodiment Next, after a product such as an elevator is selected, a simulation of the design of the product will be described with reference to FIGS. First, an initial image of the selected model is similarly displayed. The initial image displays, for example, a standard model of the elevator 19 described in a product catalog as shown in FIG. Floor image about this standard model
(For example, TB11 (light gray)) is selected, and a model image reflecting the selected image (color, TB11 (light gray)) is displayed on the screen of the personal computer 12 or the information terminal 13 (ST14A, ST14B). ). Next, when, for example, GS-21S is selected as the ceiling type image, the floor image reflects the image selected in ST14A and reflects the image selected only in the ceiling type image in the same manner (ST15A, ST15).
B). Further, when, for example, EA52 (Frosty Parallel) is selected as the interior wall image (decorative steel plate), the model image in which only the interior wall image reflects the selected image is displayed in the same manner while the floor and ceiling images are reflected. (ST16A, ST16B). ST14 described above
A to ST16B can be repeated.

According to the second embodiment, a designer who is a specific customer can use it as presentation material for the owner. Further, there is an effect that information required for model selection can be obtained quickly and accurately.

Third Embodiment FIG. 16 is a configuration diagram for explaining a third embodiment.
Hereinafter, information exchange between a specific customer and a sales representative via the Web server 1 is shown in FIG. The salesperson schedule DB 20 is connected to the Web server 1 via a network such as a LAN, and the Web server 1 has a mail server function.

A call button for a sales representative is set up on the homepage, and when a customer wants a meeting,
Enter the desired date and time, requirements, etc. of the meeting from the personal computer 12 or the mobile terminal 13 and press the call button (ST2).
0). The date and time of the meeting and the information of the sales representative to be visited are transmitted as data from the Web server 1 to the customer's personal computer 12 or the mobile terminal 13 and displayed as shown in FIG. 17 (S
T21). The customer decides whether or not the displayed date and time of the meeting and the information of the sales representative to be visited are acceptable, and if OK, presses the OK button, and the message shown in FIG. 18 is displayed.
Next, the access history analysis program 4 uses the access history DB 10 of the specific customer who wants the meeting.
The name of the product and the number of times the specific customer has browsed are listed (ST22). For the sales representative, the meeting date and time, customer information, and the access history information extracted in ST22, the product name and the number of browsing times, design plan D
The design plan information of the specific customer in B9 and the above requirements input in ST20 are respectively distributed by mail (ST23).

According to the third embodiment, the salesperson knows precisely the needs of the specific customer from the product name and the number of browsing times list as the access history information and the design plan information of the specific customer in the design plan DB 9 before the meeting. It is possible to prepare presentation materials such as product banners in advance and go to a meeting. The customers can reduce the number of meetings with the maker before the product design, thereby speeding up the design work. In other words, there is an effect that it is possible to provide various kinds of order work information for increasing the rate of work leading to a product order.

[0019]

According to the first and third configurations of the present invention, there is an effect that it is possible to provide various kinds of order receiving information for increasing the rate of operations leading to a product order.

According to the second configuration of the present invention, there is an effect that information necessary for model selection can be obtained quickly and accurately.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration according to a first embodiment of the present invention.

FIG. 2 shows customer information D according to Embodiment 1 of the present invention.
FIG. 4 is a configuration diagram illustrating B.

FIG. 3 is product information D according to the first embodiment of the present invention.
FIG. 4 is a configuration diagram illustrating B.

FIG. 4 is a delivery example D according to the first embodiment of the present invention.
FIG. 4 is a configuration diagram illustrating B.

FIG. 5 is a configuration diagram illustrating a CAD information DB according to the first embodiment of the present invention.

FIG. 6 is a configuration diagram illustrating a design plan DB according to the first embodiment of the present invention.

FIG. 7 is a configuration diagram illustrating an access history DB according to the first embodiment of the present invention.

FIG. 8 is a block diagram showing a configuration according to the first embodiment of the present invention.

FIG. 9 is a flowchart showing a product retrieval service according to the first embodiment of the present invention.

FIG. 10 is a configuration diagram showing an input screen for displaying a delivery example according to the first embodiment of the present invention.

FIG. 11 is a configuration diagram showing a screen displaying a list of delivery examples according to the first embodiment of the present invention.

FIG. 12 is a configuration diagram showing a screen displaying a delivery example according to Embodiment 1 of the present invention;

FIG. 13 is a configuration diagram showing a screen for providing CAD data of a product whose model is selected according to the first embodiment of the present invention.

FIG. 14 is a flowchart illustrating a design simulation according to the second embodiment of the present invention.

FIG. 15 is a configuration diagram showing a screen for explaining a design simulation according to the second embodiment of the present invention.

FIG. 16 is a conceptual diagram illustrating a relationship among a specific customer, a sales representative, and a Web server according to Embodiment 3 of the present invention.

FIG. 17 is a diagram showing a Web in Embodiment 3 of the present invention;
It is a flowchart explaining exchange of information between a specific customer and a salesperson via a server.

FIG. 18 is a configuration diagram illustrating a display screen of a mobile terminal used in Embodiment 3 of the present invention.

FIG. 19 is a configuration diagram illustrating a display screen of a mobile terminal used in Embodiment 3 of the present invention.

[Explanation of symbols]

1 Web server, 2 Model selection program storage,
3 Access history analysis program storage unit, 4 Design simulation program storage unit, 5 Customer information database, 6 Product information database, 7 Delivery case database, 8 CAD information database,
9 Design plan database, 10 Access history database, 11 Processing operation unit, 12 PC,
14 Internet service interface, 1
5 Network.

Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat II (Reference) G06F 17/50 614 G06F 17/50 614B (72) Inventor Tetsuji Oishi 2-3-2 Marunouchi, Chiyoda-ku, Tokyo 2-3 Inside Electric Co., Ltd. (72) Inventor Koichi Hosato 2-3-2 Marunouchi, Chiyoda-ku, Tokyo Mitsubishi Electric Corporation F-term (reference) 5B046 CA06 GA01 JA04 KA05 5B049 BB05 CC05 EE05 FF01 GG02

Claims (3)

[Claims] 1. A server computer connected to a network, comprising: a product information database storing product information on individually manufactured products; a CAD information database storing design CAD data on the products;
A conversion program storage unit that stores a conversion program for performing design simulation from the design data of the above products, a delivery case database that stores past delivery cases used for selection, and a customer information database that stores customer information An electronic ordering business support system using a network, comprising: a design plan database storing plans planned by a customer; and an access history analysis program storage unit storing a conversion program for analyzing a customer's access history. 2. An information terminal, which is connected to a W through a network.
a step of instructing the eb server to search for a product delivery case, a step of transmitting a case that matches the plan to the information terminal based on the search result, and a step of storing various model selection information related to the transmitted case. How to provide the model selection information provided. 3. A step of providing a screen for inputting order information desired by a customer, and a step of searching for access history of a specific customer based on the order information and listing browsing information of the specific customer. Transmitting the listed browsing information.