JP2002133459A - Station business equipment and station business equipment maintenance support system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide station business equipment having excellent workability and a station business equipment maintenance support system capable of improv ing the work efficiency of a maintenance staff. SOLUTION: At the maintenance inspection time of the station business equipment or at the repair time of a failure thereof, a switch 508 is operated to change from a normal operation mode to a maintenance inspection mode. When an operation display part 503 is operated to instruct display of an electronic manual in the maintenance inspection mode of the station business equipment, a prescribed page of the electronic manual recorded in a data recording part 506 is read out and displayed on the operation display part 503. When the operation display part is operated to instruct display of the maintenance history, the station business equipment accesses a maintenance support device through a communication network, reads out the maintenance history recorded in a maintenance information database of the maintenance support device, and displays the history on the operation display part 503.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a railway station equipment and a maintenance support system thereof, and more particularly to a railway station equipment and a system having excellent maintainability.

[0002]

2. Description of the Related Art Station equipment such as a ticket vending machine and an automatic ticket gate has been conventionally known. These devices are provided in a station. For example, when a ticket vending machine inputs a required amount and selects a fare button to a destination, the ticket vending machine issues a ticket in which the fare information is magnetically recorded. The automatic ticket gates also determine whether or not to allow traffic based on the fare information of the ticket inserted at the ticket entrance, open and close the doors provided on the aisle, and allow entrance and exit.
Perform disapproval. These devices have mechanical mechanisms such as a printing mechanism and a ticket transport mechanism, as well as a touch panel type operation display,
Since there are various components such as various push buttons, various failures may occur in each component, and maintenance and inspection and replacement of consumable parts are required periodically.
When a failure actually occurs, a maintenance person performs repair work on site. Conventionally, in these operations, maintenance staff brought a manual for the station equipment and read and read it as necessary to perform inspections and repairs.

[0003]

However, since the maintenance staff is not always familiar with the contents of the manual, it takes time to find out what and what is described in the manual. In a short time, there is a problem that maintenance efficiency is poor. In addition, maintenance is performed while contacting the maintenance support center for any unclear points even after reading the manual, but such communication is often performed using a mobile phone,
There is a problem that it is difficult to perform a call and a maintenance operation at the same time.
The present invention has been made in view of the above problems, and has as its object to provide a station service device and a station service device maintenance support system that improve the work efficiency of maintenance staff and have excellent workability.

[0004]

In order to solve the above-mentioned problems, the invention according to claim 1 is characterized in that the station service equipment includes a connection terminal for connecting a voice input / output device. Further, the invention according to claim 2 is characterized in that the station equipment includes a connection terminal for connecting an imaging device. According to the third aspect of the present invention, in the station service equipment, the station service equipment includes image display means for displaying an image, and maintenance information management means for managing maintenance information of the equipment, and the maintenance information is displayed on the image display means. It is characterized by doing. In the invention according to claim 4,
The station service device according to claim 3, wherein the maintenance information of the station service device is an electronic manual of the station service device or a maintenance history of the station service device. In the invention according to claim 5, a station service equipment maintenance support system in which station service equipment and a maintenance support device are connected via a communication network, wherein the station service equipment connects a voice input / output device. A connection terminal for, comprising a communication means for transmitting and receiving voice information with the maintenance support device via the communication network,
The maintenance support device includes a voice input / output unit, and a communication unit that transmits and receives information to and from the station service device via the communication network, and transmits and receives voice information between the station service device and the maintenance support device. It is characterized in that a voice call is made by the user. Further, in the invention according to claim 6, a station service equipment maintenance support system in which station service equipment and a maintenance support device are connected via a communication network, wherein the station service equipment is for connecting an imaging device. A connection terminal, and communication means for transmitting and receiving information to and from the maintenance support device via the communication network, wherein the maintenance support device includes an image display means for displaying an image, and the station service via the communication network. Communication device for transmitting and receiving information to and from the device, the station service device transmits image information from the imaging device to the maintenance support device, the maintenance support device receives the image information, and Is displayed on the image display means. Further, in the invention according to claim 7, the station service equipment maintenance support system in which the station service equipment and the maintenance support device are connected via a communication network, wherein the station service equipment includes an image display means for displaying an image. And a communication means for transmitting and receiving information to and from the maintenance support device via the communication network, wherein the maintenance support device is a maintenance information management means for managing maintenance information of station equipment, and via the network A communication unit for transmitting and receiving information to and from the station service device is provided, and the station service device displays the maintenance information transmitted from the maintenance support device on the image display unit. In the invention according to claim 8, in the station service equipment maintenance support system according to claim 7, the maintenance information of the station service equipment is an electronic manual of the station service equipment or a maintenance history of the station service equipment. I have.

[0005]

Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 1 is a block diagram showing an overall configuration of a station service maintenance support system according to an embodiment of the present invention. Each station is provided with a number of station equipment 101 such as a ticket vending machine 101a, an automatic ticket gate 101b, and an automatic checkout machine 101c.
It is managed collectively for each station. Each station data processing device 102 is connected to a communication network 103 such as the Internet, and is a manual necessary for maintenance and inspection and repair of station service equipment and converted into electronic data (hereinafter referred to as “electronic manual”). Communication is possible with the maintenance support device 104 that manages data (hereinafter referred to as “maintenance history data”) that records the results of maintenance inspections and failures since the installation of the device. FIG.
3 is a block diagram illustrating a configuration of the maintenance support device 104. FIG. The maintenance support apparatus includes a host computer 201, a display 202 as a display unit, a microphone 203 and a speaker 204 as audio input / output units, and communication devices such as a modem and a terminal adapter as communication units for connecting to the communication network 103. 205, and a maintenance information database 206 that stores electronic manuals and maintenance history data for each station service device. FIG.
FIG. 1 is a front view showing an external configuration of a ticket vending machine 101a which is one of station equipment in the system. On a customer service surface 302 which is a front surface of the main body 301 of the ticket vending machine, a touch panel type operation display unit 3 displaying an amount button 303a and the like.
03 and the selection button 30 at the bottom of the operation display section 303.
4 are provided. Further below, a coin slot 305 for bill collection and a bill slot 306,
Card insertion slot 307 for inserting magnetic SF card
And an amount display unit 308 for displaying the amount of money inserted, a speaker 309 and a microphone 310 for outputting voice guidance and making a call with a staff member, a ticket issuing port 311 for finding a purchased ticket, and a change And a change discharge port 312 for returning the. Further, a voice input / output terminal 313 and an image input terminal 314 are provided around the operation display unit 303 of the ticket vending machine 301. At the time of maintenance and inspection of the ticket vending machine, a headset or a small camera in which headphones and a microphone are integrated are connected to the input / output terminals 313 and 314.
And work while receiving instructions through a telephone call with the maintenance support center and while viewing an electronic manual or the like displayed on the operation display unit 303.

[Structure of Automatic Ticket Gate] FIG. 4 is a perspective view showing an external structure of an automatic ticket gate 101b which is one of station equipment. This automatic ticket gate comprises a pair of casings 401L, 401R provided at predetermined intervals along a ticket gate passage P.
A ticket input port 402 provided on the entrance upper surface of the ticket gate P of one housing 401R, an operation display unit 403 provided on an exit upper surface of the housing 401R, and an upper side of the housing. Speaker 404, a human detection sensor 405 such as a photo sensor arranged on the opposite side of the pair of housings to detect the passage of a user in the ticket gate P, and a user's ticket gate provided on the side of the housing. Door 4 that directly blocks
06L and 406R. Further, an audio input / output terminal 407 and an image input terminal 408 are provided around the operation display unit 403 of the automatic ticket gate. At the time of maintenance and inspection of the ticket vending machine, a maintenance person connects a headset or a small camera to the input / output terminals 407 and 408, receives instructions by a call with the maintenance support center, and operates the operation display unit 4.
Work is performed while looking at the electronic manual or the like displayed at 03. The automatic payment machine is installed in the station yard, and when a ticket is inserted at the time of crossing payment, the amount of the ticket recorded on the ticket is read, and the fare shortage obtained by subtracting the crossing fare from this is displayed. A request is made, a settlement ticket is issued after the transfer, and the ticket can be passed through an automatic ticket gate. Although the automatic payment machine has a different purpose from the ticket vending machine described above,
Its configuration is basically the same as that of a ticket vending machine, with a touch-panel-type operation display unit, bill / coin slot for collecting fees,
In addition, there is no difference from the basic structure of the ticket vending machine in that it has a bill / coin transport mechanism, a ticket issuing mechanism, and the like.

FIG. 5 is a block diagram showing a configuration of a control system inside the station common to these station service apparatuses. The station equipment is configured around a central control unit 501 such as a microcomputer. The central control unit 501 includes a drive control unit 50 that controls driving of mechanical systems such as a printing mechanism and a transport mechanism.
2, an operation display unit 503 of a touch panel type, and an image processing unit 5 for processing image data displayed on the operation display unit 503
04, an audio processing unit 505 for driving and controlling the audio input / output from the headset, a data recording unit 506 such as a memory or a hard disk for storing necessary information such as an electronic manual, the station data processing device 102, And a communication unit 507 that performs transmission and reception. Further, a changeover switch 508 for switching between a normal operation of the station equipment and a mode at the time of maintenance and inspection is provided. In the station equipment having the above-described configuration, the switch 5 is used at the time of maintenance and inspection or repair of a failure.
08 to switch from the normal operation mode to the maintenance and inspection mode. In the maintenance and inspection mode of station equipment, when the operation display unit 503 is operated to instruct the display of the electronic manual, a predetermined page of the electronic manual recorded in the data recording unit 506 is read and displayed on the operation display unit 503. Is done. Also, when the operation display unit is operated to instruct the display of the maintenance history, the station equipment accesses the maintenance support device via the communication network and reads the maintenance history recorded in the maintenance information database 206 of the maintenance support device. This is displayed on the operation display unit 503. In addition, when the headset is connected to the voice input / output terminal in the maintenance and inspection mode of the station service equipment, the connection state is recognized by the voice processing unit 505, and the input voice from the headset is processed by the voice processing in the station service equipment. After predetermined signal processing such as modulation and coding is performed by the unit 505, the signal is transmitted to the station data processing device 102 via the communication unit 507 and transmitted over the communication network 103. Maintenance support device 10 located at the maintenance support center
4 receives this voice information, and the maintenance support device 104 outputs this voice signal from the speaker 204. Similarly, when a small camera is connected to the image input terminal in the maintenance and inspection mode of the station service equipment, the connection state is recognized by the image processing unit 504, and the image signal from the small camera is transmitted to the image in the station service equipment. After predetermined image processing such as modulation and coding is performed by the processing unit 504, the image data is sent to the station data processing apparatus 102 via the communication unit 507, and is transmitted to the communication network 1
03. The maintenance support device 104 placed at the maintenance support center receives this image information, and the maintenance support device 104 displays this image on the display 202.
In addition, in the maintenance and inspection mode of station equipment, it is also possible to transmit information necessary for maintenance and inspection from the maintenance support device to the station equipment. In the maintenance support device, the host computer 201 accesses the maintenance information database 206,
The maintenance information such as an electronic manual and a maintenance history is read out and transmitted from the communication unit 205, and the station equipment displays the received information on the operation display unit 503 via the image processing unit 504. In the station equipment maintenance support system described above,
The following maintenance inspection and repair work can be performed on station equipment requiring maintenance and inspection or broken station equipment.

FIGS. 6A to 6F are views showing examples of screens displayed on the operation display unit of station equipment in the maintenance and inspection mode. Maintenance personnel check the maintenance and inspection items and failure status on site, and refer to the electronic manual on the operation display section of the station service equipment if there is any unclear point about the failure cause, the failure symptom, and the solution. First, when the mode is switched from the normal operation mode to the maintenance and inspection mode by operating the changeover switch 508, a top screen of the maintenance and inspection mode as shown in (a) is displayed on the operation display unit 503. In the inspection mode screen, the “maintenance history” button 601 and the “electronic manual”
A plurality of selection buttons such as a button 602 are displayed.
When the “maintenance history” button 601 is selected from these,
A list of the maintenance history of the device as shown in (b) is displayed. When the “electronic manual” button 602 is selected, a top screen of the electronic manual as shown in (c) is displayed. The table of contents of the manual is displayed on the top screen of the electronic manual. A “keyword search” button 603 is displayed on the top screen of the electronic manual. When this button is selected, a keyword search screen as shown in (d) is displayed. A keyword is input on this keyword search screen and a “search execution” button 604 is entered.
The search result is displayed by pressing, and the manual content of the corresponding item page is displayed on the screen as shown in (e). By referring to this manual display, the cause of the failure and the solution thereof can be found easily and early, and maintenance and inspection and repair can be completed early.

[0009] Next, if the cause of the failure and the solution therefor are not clear from the electronic manual, the maintenance person connects the headset to the voice input / output terminal and then calls the call button provided on the touch panel. ("Call" button) 605
Press to send a call signal for a call with the maintenance support center. In the maintenance support center, the maintenance support device receives the call signal and makes a telephone call. When the advisor receives the call, the station equipment and the maintenance support device are connected via the communication network, and the telephone becomes communicable. The maintenance staff reports the current failure status of the device to the advisor, and the advisor can understand the failure status based on the content of the report and give appropriate advice. The maintenance staff can transmit image information simultaneously with the voice call. In this case, the maintenance staff connects a small camera, which is an imaging device, to an image input terminal provided on the station service device, and then performs a network connection by the above-described calling operation, and transmits an image captured by the small camera to the station service device. Is transmitted to the maintenance support apparatus from the server, the received image is displayed on the display of the maintenance support apparatus.

[0010] The advisor can see and confirm the failure status of the equipment without actually going to the site,
The actual cause of the failure can be easily specified together with the situation explanation from the maintenance staff. On the other hand, even if the maintenance staff has little knowledge and experience of maintenance and inspection, it is possible to identify the cause of the failure at an early stage by talking with the advisor while photographing the inside of the device. In particular, it is very convenient because a skilled person can provide on-site guidance from a remote place without going to the on-site. Further, the image information sent from the maintenance support center can be displayed on the image display unit of the station equipment. When the cause of the failure and the solution are specified by the telephone call with the maintenance staff, the cause of the failure and the solution need to be instructed to the maintenance staff, but the communication alone may not be sufficient. In the maintenance support device, the host computer 20
1 accesses the maintenance information database 206, reads out maintenance information such as an electronic manual and a maintenance history, and transmits the information from the communication unit 205. The station service equipment transmits the received information to the operation display unit via the image processing unit 503. 503 is displayed. In such a case, the maintenance support apparatus transmits the corresponding page of the electronic manual and image information suitable for understanding the cause of the failure and the solution. The advisor
By operating the host computer to read out maintenance information in the maintenance information database and sending it to station equipment,
Since this image information is displayed on the operation display unit of the station service equipment as shown in FIG. 2F, there is no need to consult an electronic manual or the like by itself, and the cause of the failure and the solution thereof can be easily understood.

In the above-described embodiment, an example has been described in which an electronic manual recorded in the data recording unit 505 is read and displayed in displaying the electronic manual. However, the present invention is not limited to this. Instead, the maintenance information database 206 is accessed by accessing the maintenance support apparatus.
It is also possible to read out the electronic manual recorded in the operation display unit 503 and display it on the operation display unit 503. Further, in the above-described embodiment, an example in which the electronic manual is recorded in both the data recording unit of the station service equipment and the maintenance information database of the maintenance support device has been described, but the present invention is not limited to this. May be recorded in any one of them. For example, when the electronic manual is recorded only in the maintenance information database, the user may access the maintenance support device, read the electronic manual in the maintenance information database, and display the electronic manual on the operation display unit.
If the electronic manual is recorded only in the data recording unit, the page number data of the electronic manual is sent from the maintenance support device, and the station service equipment reads out the electronic manual image of the page from the data recording unit and displays it. Good. Further, in the above-described embodiment, the case where the image transmission is performed together with the voice call has been described as an example. However, the present invention is not limited to this, and only the image may be transmitted without performing the voice call. . That is, the voice communication may use an existing voice communication unit such as a mobile phone, and the image transmission may use the above-described embodiment. Further, in the above-described embodiment, a ticket vending machine, an automatic ticket gate, and an automatic payment machine are described as examples of station service equipment. However, the present invention is not limited to this. For example, in a station service system using an IC card, In addition to devices such as IC card accumulators, guidance devices that provide services and other information in stations are also applicable. That is, any device requiring maintenance and inspection and having an image display unit corresponds to this. Further, in the above-described embodiment, the image input to the station equipment may be a moving image or a still image. Therefore, the imaging device connected to the image input terminal may be a video camera that shoots a moving image or a camera that shoots a still image.

[0012]

As described above, according to the first aspect of the present invention, since the station equipment is provided with the connection terminal for connecting the voice input / output equipment, the headset is connected to the maintenance management center. Can be realized. According to the second aspect of the present invention, since the station equipment is provided with a connection terminal for connecting an imaging device, it is possible to realize a system capable of connecting a small camera and transmitting an image to the maintenance support center. it can. Also,
According to the third aspect of the present invention, there is provided an image display means for displaying an image and a maintenance information management means for managing maintenance information of the device, and the maintenance information is displayed on the image display means. It is possible to read the information on the display means without having to bring it to the user, thereby improving the work efficiency of maintenance personnel. According to the invention of claim 4, in the station service equipment according to claim 3, since the maintenance information of the station service equipment includes the electronic manual of the station service equipment or the maintenance history of the station service equipment, the maintenance management and the repair are performed. These electronic manuals and the like, which are particularly necessary for the work, can be read on the display means without having to bring them to the site, and the work efficiency of the maintenance staff can be further improved.

Further, in the invention according to claim 5, there is provided a station service maintenance support system in which station service equipment and a maintenance support device are connected via a communication network, wherein the station service equipment is a voice input / output device. And a communication unit for transmitting and receiving voice information to and from the maintenance support device via the communication network.The maintenance support device includes a voice input / output unit and The station service device and communication means for transmitting and receiving information,
Since voice communication is performed by transmitting and receiving voice information between the station service equipment and the maintenance support device, even inexperienced maintenance personnel can perform work while receiving instructions by voice communication, thereby improving the maintenance efficiency of station service equipment. Can be improved. Further, in the invention according to claim 6, a station service equipment maintenance support system in which station service equipment and a maintenance support device are connected via a communication network, wherein the station service equipment is for connecting an imaging device. A connection terminal, comprising a communication means for transmitting and receiving information with the maintenance support device via the communication network,
The maintenance support device includes: an image display unit that displays an image;
The station service device includes communication means for transmitting and receiving information via the communication network, the station service device transmits image information from the imaging device to the maintenance support device, the maintenance support device, Since the image information is received and the image is displayed on the image display means, the faulty part of the station service equipment can be photographed and transmitted by the imaging device, and by referring to this image, the advisor can take appropriate instructions. And maintenance efficiency of station equipment can be improved. Further, in the invention according to claim 7, the station service equipment maintenance support system in which the station service equipment and the maintenance support device are connected via a communication network, wherein the station service equipment includes an image display means for displaying an image. And a communication means for transmitting and receiving information to and from the maintenance support device via the communication network, wherein the maintenance support device is a maintenance information management means for managing maintenance information of station equipment, and via the network The station service device includes communication means for transmitting and receiving information, and the station service device displays the maintenance information transmitted from the maintenance support device on the image display means, so it is necessary to bring the maintenance information to the site. Thus, the reading can be performed on the display means, and the work efficiency of the maintenance staff can be improved. In the invention according to claim 8, in the station service equipment maintenance support system according to claim 7, the maintenance information of the station service equipment is an electronic manual of the station service equipment or a maintenance history of the station service equipment. It is possible to read these electronic manuals and the like, which are particularly necessary for repair work, on the image display means without having to bring them to the site, and it is possible to further improve the work efficiency of maintenance personnel.

[Brief description of the drawings]

FIG. 1 is a block diagram showing the overall configuration of a station service maintenance support system according to an embodiment of the present invention.

FIG. 2 is a block diagram illustrating a configuration of a maintenance support device.

FIG. 3 is a front view showing the external configuration of the ticket vending machine.

FIG. 4 is a perspective view showing an external configuration of an automatic ticket gate.

FIG. 5 is a block diagram showing an internal configuration of a control system of the station equipment.

FIG. 6 is a diagram showing an example of a screen displayed on the operation display unit of the station equipment in the maintenance and inspection mode.

[Explanation of symbols]

101 station service equipment, 101a ticket vending machine, 101b automatic ticket gate, 101c automatic checkout machine, 102 station data processing device, 103 communication network 104 maintenance support device 201 host computer, 202 display,
203 microphone, 204 speaker, 205 communication unit, 2
06 Maintenance information database 301 Ticket vending machine main body, 302 Customer service side, 303 Operation display section, 303a Price button, 304 selection button, 3
05 coin slot 306 bill slot, 307 card slot, 308 amount display section, 309 speaker, 310
Microphone, 311 ticket issuing port 312 change discharge port, 313 voice input / output terminal, 314 image input terminal 401L, 401R housing, 402 ticket entrance, 4
03 operation display unit, 404 speaker, 405 human detection sensor, 406L, 406R door, 407 audio input / output terminal, 408 image input terminal 501 central control unit, 502 drive control unit, 503,
504 image processing unit, 505 audio processing unit, 506 data recording unit, 507 communication unit, 508 changeover switch 601 “maintenance history” button, 602 “electronic manual” button, 603 “keyword search” button, 60
4 "Search" button, 605 "Call" button

Claims (8)

[Claims] 1. A station service device comprising a connection terminal for connecting a voice input / output device. 2. A station service device comprising a connection terminal for connecting an imaging device. 3. A station equipment provided with an image display means for displaying an image, wherein a maintenance information management means for managing maintenance information of the station equipment is provided, and the maintenance information is displayed on the image display means. Stationery equipment characterized by: 4. The station service device according to claim 3, wherein the maintenance information of the station service device is an electronic manual of the station service device or a maintenance history of the station service device. 5. A station service maintenance support system in which a station service device and a maintenance support device are connected via a communication network, wherein the station service device has a connection terminal for connecting a voice input / output device. Communication means for transmitting and receiving voice information to and from the maintenance support device via the communication network, wherein the maintenance support device transmits and receives information to and from the station equipment via the communication network. And a communication means for performing voice communication between the station equipment and the maintenance support device by transmitting and receiving voice information. 6. A station service maintenance support system in which a station service device and a maintenance support device are connected via a communication network, wherein the station service device includes a connection terminal for connecting an imaging device, and Communication means for transmitting and receiving information with the maintenance support device via a communication network, the maintenance support device, image display means for displaying an image,
The station service device includes communication means for transmitting and receiving information via the communication network, the station service device transmits image information from the imaging device to the maintenance support device, the maintenance support device, A station equipment maintenance support system, characterized by receiving the image information and displaying the image on the image display means. 7. A station service equipment maintenance support system in which station service equipment and a maintenance support device are connected via a communication network, wherein the station service equipment includes image display means for displaying an image, and the communication network Communication means for transmitting and receiving information to and from the maintenance support device, the maintenance support device, maintenance information management means for managing maintenance information of station equipment, and the station equipment via the network A communication device for transmitting and receiving information, wherein the station service device displays the maintenance information transmitted from the maintenance support device on the image display device, the station service device maintenance support system. 8. The station service equipment maintenance support system according to claim 7, wherein the station service equipment maintenance information is an electronic manual of the station service equipment or a maintenance history of the station service equipment. Support system.