JP2002133228A - Maintenance support system, maintenance support equipment, electronic market system, maintenance information management method and recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a user who needs parts to be provided with parts at a low price by reducing the management cost of spare parts on the plant side, making the distribution of parts efficient and reducing the number of parts to be scrapped uselessly through an efficient distribution of used parts. SOLUTION: A plant 1, a maintenance company 2 and an electronic market 3 are connected via a computer network 4 and the parts can be procured in the electronic market 3 based on a maintenance plan and an accidental repair request of the plant 1. And, if the plant 1 side wants to repair with used parts and inputs the request, the maintenance can be made by procurement of used parts.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a repair management support system, a repair management support device, an electronic market system, and the like for managing transactions of repair parts and the like when repairing equipment provided in factories and plants. The present invention relates to a repair information management method and a computer-readable recording medium storing a program for realizing the method by a computer.

[0002]

2. Description of the Related Art In a factory or a plant, a repair plan is set up for operating equipment, and a repair plan is set up at a regular period such as yearly and monthly, and the equipment is repaired according to the plan.
Or, they repair equipment for unexpected failures. In the repair work, the equipment, machines, parts, etc. are replaced with new ones, or only parts that have been partially consumed are repaired and reused.

For example, when repairing a mechanical part in which a roller and a bearing are combined, if only the bearing is deteriorated, only the bearing is replaced with a new one and the roller is reused as it is, so that the repair is required. Costs (hereinafter referred to as “repair costs”) may be reduced. In the following description, factories, plants, and the like are simply referred to as “factories”, and equipment, machines, parts, and the like are simply referred to as “parts”.

[0004] In a factory, there are parts that can be easily repaired so that they can be repaired on the spot, and others that cannot be repaired by themselves. When trying to repair a part that cannot be repaired by itself, it is not rare that a manufacturer or a repair company as a manufacturer takes over and repairs a part to be repaired.

However, since there is a demand on the factory side to shorten the operation stop time as much as possible, a spare part of the repair target part is stored in advance as a spare part, and at the time of repair, the spare part is used for the equipment, and the repair target part is used. Parts are being picked up by a repair company. By using this method, repairs can be performed with a relatively short stoppage of operation, and the demands of the factory can be satisfied to some extent.
In particular, in the event of a sudden machine failure, spare parts can promptly respond.

[0006] On the other hand, even if the repair requires only changing a part of the roller and the bearing, if the spare part is stored in a state where the roller and the bearing are combined, the entire part (the roller and the bearing) is not repaired. Both the bearing and the bearing) must be replaced, resulting in wasted replacement of usable parts that do not need to be replaced. Although the repair target component will be described here as being repaired by a repair company, it is a matter of course that a manufacturer or the like, which is the manufacturer, repairs the component. In the present specification, including such a case, the person who performs the repair is hereinafter referred to as a "repair company".

[0007] As described above, conventionally, the parts are “factory →
Repair company → factory stock → factory →… ”. Distribution in such a cycle was very wasteful. For example, in a factory, spare parts must always be stored, and as the number of parts to be repaired increases, the number of spare parts also increases, and it becomes difficult even to secure a storage place. In addition, even if you want to repair only a part of the parts, there are times when extremely labor-intensive work such as having the repair company take over the whole parts may occur. Cause the price to rise.

From another situation, when purchasing parts, a factory may want to use cheaper or faster delivery because used parts may be used. For example, taking the above-described roller and bearing as an example, the purchase price can be reduced by purchasing a used part in which only the bearing is replaced with a new one.

[0009] Alternatively, in the case of parts with low demand, there are many sales forms in order-made production, and there is a drawback that it takes a lot of time from ordering to delivery, and if used parts can be delivered quickly, , You may want such a form of purchase. However, although there is a form of secondhand trading for specific parts, if various machines are made up of several parts like a factory, it is actually very difficult to rely on secondhand trading for all of these parts. Have difficulty.

On the other hand, on the repair company side, even if reusable parts are included in the parts picked up from the factory, as described above, in the current situation where used transactions are not actively conducted, they are kept in stock. Keeping it costs more. Therefore, the above-mentioned reusable parts are often disposed of as waste without actually being reused.

[0011]

As described above, it is necessary to repair operating equipment at a factory. However, storing a substitute for a part to be repaired as a spare part at the factory side requires enormous costs. It takes. Further, as the types of parts increase, it becomes more difficult to select which parts should be stored as spare parts. For this reason, efficient spare parts management is not actually performed, and in many cases, repairs cannot be promptly performed.

Although there is a demand from component users (factory side) to use second-hand parts to prepare equipment at low cost, transaction management becomes more difficult as the number of target components increases. Used parts trading is not so much done.

[0013] Furthermore, despite the fact that there are many parts that can be reused as used parts, second-hand transactions cannot be actively conducted for the above-mentioned reasons, so that many parts are discarded wastefully, resulting in industrial waste. There is also an adverse effect of increasing the number of things.

[0014] As described above, the general parts distribution and parts storage related to the conventional repair are not always efficient, and the appearance of a mechanism for solving them has been desired. Therefore, an object of the present invention is to provide a repair management support system for reducing the management cost of spare parts on the factory side and efficiently distributing parts.

The present invention also provides a repair management support system for reducing the number of wastefully discarded parts and increasing the cost of providing parts to users who need them by increasing the efficiency of the distribution of used parts. It is another object to provide a system.

[0016]

The repair management support system according to the present invention comprises a first terminal provided on the side receiving the repair work, a second terminal provided on the side providing the repair work, and a side for trading goods. A repair management support system connected to a third terminal provided via a network, wherein the first terminal has a repair request information in accordance with at least one of a repair plan and a repair request for equipment for performing the repair work. And the second terminal receives the repair request information transmitted from the first terminal, and, based on the repair request information, transmits the article arrangement information for arranging the articles necessary for the repair work. The third terminal transmits the article arrangement information transmitted from the second terminal, and provides information on an article matching the article arrangement information.

A repair management support apparatus according to the present invention provides a repair plan management means for managing a repair plan of equipment for performing repair work, and at least one of the repair plan and the repair request managed by the repair plan management means. Repair request transmitting means for transmitting the repair request information to the side providing the repair work. Another feature of the repair management support device of the present invention is that a repair plan management means for managing a repair plan of equipment for performing a repair work, an inventory management means for managing an inventory of articles used for the repair work, A repair request transmitting means for transmitting repair request information based on at least one of a repair plan and a repair request managed by the repair plan managing means and stock information managed by the stock managing means; The apparatus is provided with correspondence information receiving means for receiving repair correspondence information as a response to the repair request information transmitted by the means, and presentation means for presenting the repair correspondence information received by the correspondence information reception means to a user.

Another feature of the repair management support device of the present invention is that the repair request receiving means for receiving repair request information transmitted from the side receiving the repair work, and the repair request receiving means for receiving the repair request information. Based on the repair request information,
A first article arranging means for transmitting article arranging information for arranging articles necessary for the repair work to a side that performs the article transaction. Other features of the repair management support device of the present invention include a repair request receiving means for receiving repair request information transmitted from a side receiving the repair work, and a repair request information received by the repair request receiving means. Based on, comprising an article arranging means for transmitting article arrangement information for arranging the articles required for the repair work, and an electronic market connection means for connecting to an electronic market for trading articles provided by a plurality of users, The article arrangement means transmits the article arrangement information to the electronic market via the electronic market connection means, receives information transmitted in response to the transmitted article arrangement information, and repairs the received information. It is characterized in that it is presented to the recipient of the work.

According to the present invention described above, the management cost of spare parts at the factory can be reduced, and the parts can be efficiently distributed. In addition, the efficiency of used parts distribution is improved, the number of parts that are wasted and discarded is reduced, and parts can be provided at low cost to users who need the parts.

[0020]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to the drawings. (First Embodiment) FIG. 1 is a functional block diagram showing a configuration example of a system according to a first embodiment to which the present invention is applied. In the first embodiment, the factory makes a repair request to a repair company, and the repair company determines whether to replace the entire part with a new part or repair a part of the part, and based on the determination, procure parts and perform factory repair. This will be described with an example in which the data is stored in a storage device.

In FIG. 1, a computer 110 of a factory 1 (including a factory 1 ′ and a factory 1 ″), a computer 210 of a repair company 2, an electronic market 3, and parts for opening a store in the electronic market 3 The computer of the manufacturer 5 (including the manufacturer 5 'and the manufacturer 5 "),
It is connected via a computer network 4.
Although only one repair company 2 is shown in FIG. 1, the number of repair companies is not limited to one, and may be plural.

The electronic market 3 has a mechanism for electronically performing article transaction processing via the computer network 4. The electronic market 3 has a store 310 of the manufacturer 5 and a store of the manufacturer 5 '. 320 and 330 are established as stores of the manufacturer 5 ″.
A list of articles sold at the store 310 of the maker 5 is disclosed as 311. Similarly, reference numeral 321 denotes a list of articles sold at the store 320 of the maker 5 ', and reference numeral 331 denotes a list of articles sold at the store 330 of the maker 5 ". Thus, the stores opened in the electronic market 3 are not limited to the stores of the manufacturer.

The electronic market 3 is a computer device that does not matter where it is physically located, and may be connected so as to be communicable via a computer network 4. However, the electronic market 3 is characterized in that a plurality of stores are opened, that is, a market is formed, rather than a single electronic store opened by one manufacturer or the like alone.

The factory 1 has a computer 110, equipment 12
0 and a warehouse 130. Factory 1 Equipment 120
, Parts 121, 122, 123,... Are used. In the warehouse 130 of the factory 1, spare parts 131, 132,
133 are stored. The spare parts 131,
Are not necessarily required, and the warehouse 130 is unnecessary if all of them are to be procured for self-repair.

The computer 110 includes a repair plan management unit 111, a spare parts management unit 112, and a repair request management unit 1.
13, storage means 114 and the like. Further, the computer 110 includes a central processing unit, an input / output unit, a temporary storage unit, and the like of a general computer (not shown).

The repair plan management means 111 creates and manages an annual repair plan, a monthly repair plan, and the like. Further, the repair plan management unit 111 stores the created repair plan in the storage unit 114. For example, with respect to the parts 121 used in the facility 120 of the factory 1, a repair plan is set up in which the wear parts are checked at the end of each month. As a result of the confirmation based on the repair plan, if repair is necessary, it is examined whether the repair is self-repaired using a spare part, or a repair request is made to the repair company 2. For example, if a self-repair is performed at the factory 1 at this time, a function of recording the repair is also provided.

When the spare parts are stored in the warehouse 130, the spare parts management means 112 stores in the storage means 114 which parts are stored how many or when they are to be used. Manage based on information. The spare parts management means 112 does not need to be provided unless spare parts need to be stored, similarly to the warehouse 130.

The repair request management means 113 requests the repair company 2 for repair based on the repair plan created by the repair plan management means 111 and stored in the storage means 114. The repair request management means 113 may, for example, automatically notify the repair company 2 of the repair request, or notify the employee of the factory 1 that it is time to repair, and receive the notification. The employee of the factory 1 may confirm the necessity of the repair and notify the repair company 2 of the repair request. Further, the repair request management unit 113 requests the repair company 2 to purchase a used part when the factory 1 desires to purchase a used part.

As described above, the factory 1 requests the repair company 2 via the computer 110 and the computer network 4 for repair based on the repair plan.

Next, the repair company 2 will be described. The repair company 2 includes a computer 210, a repair section 220 that actually performs repairs, and a new parts group 230 (parts 231 and 231).
32, 233,...) And a used parts group 240 (used parts 2
41, 242, 243,...).
The computer 210 includes a repair reception management unit 211, a used parts management unit 212, a small parts management unit 213, a storage unit 214, an inventory management unit 215, and an electronic market connection unit 250.
And so on. In addition, the computer 210
Like the computer 110 of the factory 1, the computer 1 includes a central processing unit, a storage function, a temporary storage unit, and the like of a general computer (not shown).

The repair reception management means 211 is for receiving a repair request from the factory 1. Here, the computer 1 of the factory 1 is connected via the computer network 4.
A repair request is accepted electronically directly from 10. Details of the repair request format will be described later.

The used parts management means 212 is for receiving a purchase request for used parts from the factory 1. When the used parts management means 212 receives a request for purchase of used parts from the factory 1, the repair company 2 provides a used parts group 240 which can be provided as used parts that the factory 1 desires to purchase.
Check if it exists in the factory 1 and if there is a used part that can be provided, reply to the factory 1 to that effect.

The small part management means 213 is, for example, the factory 1
This is for managing the arrangement and the like of a part of small parts constituting a part for which a repair request has been received. In the past, when some parts were needed, the purchase department was separately requested to place an order. However, with this system, the inventory can be checked directly in the electronic market 3 or the like. Even small parts can be arranged. Actually, the electronic market is connected to the electronic market 3 via the electronic market connection means 250. The electronic market connection means 250
For example, it is a web browser, and has a function of performing a transaction by connecting to a website of the electronic market 3.

The inventory management means 215 is used for the new parts group 23.
0 (parts 231, 232, 233, ...) and a used parts group 240 (used parts 241, 242, 243, ...)
This is for managing how many (the number of types of parts and the number of each part) are stored. Further, if there is a shipping schedule, the schedule management including the shipping schedule is also performed.

The stock management means 215 may perform not only the stock management in the repair company 2 but also the stock management of spare parts stored in the warehouse 130 of the factory 1. In the computer 210 of the repair company 2, the above processing is performed based on the information stored in the storage unit 214.

Next, the flow of processing in the system configuration shown in FIG. 1 will be described. FIG. 2 is a flowchart showing the flow of the processing in the factory 1. In FIG. 2, first, in the factory 1, a periodic repair plan based on an appropriate cycle such as annual, monthly, or weekly is created by the repair plan management unit 111,
The information is recorded in the storage unit 114 of the computer 110 (step S21). Since the repair plan management means 111 has a function of managing not only a repair plan but also past repair results, the user can create a repair plan by referring to past results and the like.

When a repair plan is created by the repair plan management means 111 and stored in the storage means 114, the computer 110 continues to monitor whether or not it is time to repair each part based on the repair plan. (Step S2
2). The monitoring as to whether or not it is the repair time is performed by judging whether it is time to repair the component in the repair plan within a predetermined period. The above determination is made for each component.

If it is determined in step S22 that it is time for repair, the user is notified that it is time for repair (step S23). The user who has been notified that the repair time has come is stored in the storage unit 1 in the information on the repair.
Missing information and the like that are not stored in 14 are input (step S25).

FIG. 3 is a diagram showing an example of a display screen of the computer 110 for confirming information on the repair. In the following description, a column for inputting and displaying is referred to as a "column for inputting and displaying" for convenience of description.

In FIG. 3, a person in charge column 11 is a column for inputting and displaying information of a person in charge of the factory 1 in charge of the work related to the repair of the part, and the affiliation and name of the person in charge are displayed. The repair part arrangement column 12 is a column for inputting and displaying the equipment in which the repair target part is used in the factory 1. The repair part name column 13 is a column for inputting and displaying the name of the repair target part. Further, a part number field 14 for inputting and displaying a number indicating the model of the part is also provided.

The component specification column 15 is a column for inputting and displaying information indicating the performance of the component to be repaired. For example, a physical size of a part, a power supply voltage, a torque, a chemical performance, and the like are input and displayed. In the example shown in FIG. 3, “Reinforced roller + standard bearing” is described, and it can be specified to use a roller that is more durable than a normal roller.

As described above, various information on the repaired part is displayed. If the history of the part remains, the history information is displayed by pressing the history inquiry button 16, and the displayed history information is displayed. Can be used as it is. The remarks column 17 is a space for inputting and displaying information not shown in each of the above information.

On the repair part information confirmation screen 10, the user can confirm each information, add missing information, or correct information that needs to be corrected. Each column may be a user interface in which a pull-down list is displayed and a user selects information from the list.

Returning to FIG. 2, when a sudden repair due to a machine failure or the like is required in addition to the regular repair based on the repair plan (step S24), the user directly inputs repair-related information. . Also in this case, the input of the information on the repair is performed using the repair part information confirmation screen 10 shown in FIG.

As described above, after acquiring various information related to the repair required when requesting the repair company 2 for the repair (step S25), first, the spare parts stored in the warehouse 130 in the factory 1 are obtained. It is confirmed whether or not self-repair is possible at 131, 132, 133,... (Step S2).
6) If the spare part can be repaired by itself, the spare part is repaired, and the repaired part is returned to the equipment 120 (step S30).

On the other hand, if the self-repair is not possible with the spare parts in the factory 1, a repair request is transmitted to the repair company 2 via the computer network 4 (step S27).
The repair request may be transmitted to the manufacturer via the computer network 4.

The repair request information transmission screen 20 shown in FIG.
It is an example of the display screen which shows the transmission content at the time of transmitting a repair request. The same information as the repaired component information confirmation screen 10 shown in FIG. 3 is displayed in each of the repaired component placement column 22, the repaired component name column 23, the component number column 24, and the component specification column 25.
The request source column 21 has the same contents as the person in charge column 11 in FIG. 3, but the company name of the factory 1 is also added. The information inquiry button 26 is a button for calling information that has already been registered. For example, the user first displays a blank repair request information transmission screen 20, and the information inquiry button 26
By pressing, the information of the previously registered repair part information confirmation screen 10 is called up, so that the trouble of entry can be saved.

The repair request information transmission screen 20 further includes a repair form column 27. The above repair type column 27
Is a column for designating whether the part to be repaired is to be completely replaced with a new part, repaired using a partly new part, or entirely replaced with a used part. If the repair history of the component to be repaired is also transmitted, the repair history is directly entered in the remarks column 28 or a history file is separately attached and transmitted.

Referring back to FIG. 2, after transmitting the repair request information, the repair company 2
It is in a state of waiting for an estimate from. At this time, the repair company 2 is performing a quotation process which will be described separately. After receiving the repair estimate from the repair company 2 (step S2
8) In the factory 1, a predetermined settlement procedure is performed, and a formal order is finally sent to the repair company 2 (step S2).
9). Thus, a series of repair request procedures from the factory 1 to the repair company 2 are performed. When the part is repaired and returned based on the repair request, or a new part is delivered, the equipment 120 is provided and one repair operation is completed.

FIG. 5 is a flowchart showing the flow of processing in the repair company 2. In FIG. 5, the repair reception management unit 211 provided in the computer 210 of the repair company 2 includes:
It continues to monitor whether a repair request has been received from the factory 1 (step S51). When the repair reception management unit 211 receives the repair request, the storage unit 214 is searched to determine whether the same part of the factory 1 has been repaired in the past based on the received information on the repair, and the data is stored as a history. If so, the data is extracted (step S52).

Next, a repair estimate is created for the part requested to be repaired (step S53). At this time, if the part to be repaired is a part that has been repaired in the past, a past history is referenced and used as needed, and if it is a new part, an estimate is created based on new information.

FIG. 6 shows a computer 210 at the time of making an estimate.
FIG. 7 is a diagram showing an example of a repair estimate creation screen 30 displayed in FIG. The customer name column 31 and the customer ID column 32 are columns for displaying the name of the factory 1 that is the repair request source and the ID information of the factory 1 that is supervised in the repair company 2. The repair part name field 33, the part number field 34, the serial number field 35, and the parts specification field 36 are fields for displaying information on the parts to be repaired. The repair estimate creation screen 30 is provided with a history inquiry button 37, which displays the history of the part managed by the repair company 2 or has history information transmitted from the factory 1. In such a case, the history information can be displayed.

The repair form columns 38 and 39 specify whether the part to be repaired is to be completely replaced with a new part, repaired using a partly new part, or replaced with a used part.
Further, if there are details, it is a column for displaying the details. The arranged small parts column 40 is a column for specifying information on any necessary small parts, if any, relating to the repair. For example, in FIG. 6, since the repair form is such that only the standard bearing is replaced, it is necessary to separately arrange the standard bearing. If you want to replace all parts with new ones,
The part name is described.

The total estimated price column 41 is a column for displaying a total of a labor cost and a part price for the repair. The detailed information of the amount displayed in the total estimated amount column 41 can be displayed by pressing the amount details button 42.

Returning to FIG. 5, the repair quotation created in step S53 is answered to the requesting factory 1 via the computer network 4 (step S5).
4). After that, if there is a formal order from Factory 1 (Fig. 2
(Step S29), a repair order is received based on the formal repair information (Step S55).

When the order for repair is officially received, it is determined according to the repair form whether it is necessary to arrange a new part or a small part constituting the part (step S56).
That is, even if it is a new part or a small part, the part used for the repair is a new part 231,
232, 233, ... and used parts 241, 242, 24
If it is in 3., the repair can be performed using the stock, but if there are no parts or small parts used for repair in the stock of the repair company 2, it is necessary to arrange them. is there.

When arranging these parts and small parts,
The electronic market 3 shown in FIG. 1 is used. For example, when a factory 1 requests a repair of a mechanical part with a combination of a roller and a bearing to replace only a bearing with a new one, a manufacturer 5 that provides a bearing suitable for this part is searched for in an electronic market 3. Make an order. At this time,
When the repair company 2 instructs the purchase of parts (quotation or order) from the repair company 2, the electronic market 3 searches the stores in the electronic market 3 for stores that handle the parts, and as a result of the search, information about the stores and the parts. To the repair company 2.
At this time, not only new parts but also used parts can be searched.

Next, when the arranged parts and small parts can be obtained, the repair company 2 picks up the parts to be repaired from the factory 1 (step S58). This step S58
May be executed earlier. Repair company 2
The part to be repaired is repaired using the obtained new or used product (step S59), and the repaired part or new part is delivered to the factory 1 (step S60), and the repair is completed.

As described above, the repair ordering process is performed between the factory 1 and the repair company 2 via the computer network 4. It should be noted that the processing related to transmission and reception of the quotation corresponding to step S28 in FIG. 2 and steps S53 and S54 in FIG. 5 is not always necessary, and the repair company 2 that has received the repair request from the factory 1 immediately starts the repair processing. No problem.

Next, the processing of the electronic market 3 will be described in detail. FIG. 7 is a flowchart for explaining the flow of processing in the electronic market 3. Electronic market 3 as mentioned above
Is a market where a plurality of stores constituted by one or a plurality of computer devices are opened. Electronic market 3
Can be constructed irrespective of the protocol as long as it is a computer connected by a computer network 4. However, as the best example of application today, an electronic market 3 using a web browser will be described.

In FIG. 7, first, store information of a store to be opened is received (step S71). The reception of the store information is performed not only at the time of opening a new store but also at any time because it is necessary to update the goods sold at each store or the price changes. FIG. 7 shows an example in which information is received only once to simplify the drawing.

Based on the shop information received in step S71, a website file for making the shop information public is created (step S72). At this time, for example, CGI (Common Gatew
ay Interface) scripts are also created. The created file is published on the website of Electronic Market 3,
It will be in an access waiting state.

When there is access to the store site published on the website of the electronic market 3, it is determined whether the user is simply browsing or has given an instruction such as a purchase estimate (step S73). When a part to be purchased is designated by a person who has accessed the store and an estimate or order is instructed, the information of the corresponding article is received (step S7).
4) Search for a store in the electronic market 3 where the part is sold. As a result of the search, the electronic marketplace 3 provides the store name, price, delivery date, and the like to the person who accessed the store, and displays it on the computer used by the accessed store (step S75). If it is sold at a plurality of stores, a list is displayed. Here, when a purchase decision is made (step S76), settlement, order placement, or shipping is performed (step S77).

In this way, the repair company 2 connects to the electronic market 3 via the electronic market connection means 250 and purchases parts from the manufacturer 5 or the like. Then, repairs contracted from the factory 1 are performed using the purchased parts.

As described above, according to the first embodiment of the present invention, the factory 1 which is the main part of the repair requester of the part requests the repair of the part to be repaired using a used part. By instructing to that effect, the repair can be performed by using a used article, so that the cost for the repair can be reduced.

In addition, since it is possible to instruct the repair target parts to repair only necessary parts (parts), it is possible to reduce the cost required for the repair. In particular,
By exchanging the history information on the repair parts between the factory 1 and the repair company 2, for example, a fragile part can be grasped, and this can be reflected in the repair plan.

Further, it has conventionally been difficult for the factory 1 to quickly perform repair work unless many spare parts are stored, but according to the present embodiment, the factory 1 is
Since parts can be immediately arranged to the repair company 2 or the manufacturer 5 and parts can be obtained very easily by the electronic market 3, the stock of spare parts to be stored in the factory 1 can be reduced.

Next, another example of the repair processing with the same system configuration as that of the first embodiment will be described. The factory 1 can manage the information of the spare parts stored in the warehouse 130 in the factory 1 by the inventory management unit 215 of the repair company 2 as described above. That is, the repair company 2 can manage the inventory of a plurality of factories 1, factories 1 ', and factories 1 ". However, if there is a notice to the effect, the used spare parts stored in the warehouse 130 of the other factory 1 'and the factory 1 "are checked, and the spare parts are purchased from the factory side and requested to be repaired. The processing form of delivering to the company is realized.

In the manner described above, repairs can be made more quickly on the factory side. In this case, the factory 1, the factory 1 ', and the factory 1 "may be the same company, or may be different companies. The spare parts stored in the factory are not limited to used parts, and may be new parts. Information such as “new article can be provided” and “new article cannot be provided” is added and managed, and the information is provided to the repair company 2 to request inventory management. In particular, when dealing with parts whose demand is low and the market is not so much distributed, delivery can be made much faster than before.

In this manner, parts can be procured more quickly for repair processing, and the distribution of used parts can be further developed. This allows
The demand for used parts is further increased, and the increase in industrial waste can be suppressed.

(Second Embodiment) Next, a system according to a second embodiment of the present invention will be described. FIG. 8 is a functional block diagram illustrating a configuration example of a system according to the second embodiment. In FIG. 8, functional blocks having the same functions as the functional blocks shown in FIG. 1 are denoted by the same reference numerals, and redundant description will be omitted. Second
The third embodiment is different from the first embodiment in that the electronic market 3 trades only with the access from the repair company 2, but the factory 1 can also access the electronic market 3.

In FIG. 8, the computer 11 of the factory 1
0 has an electronic market connection means 140. this is,
A web browser or the like is used similarly to the electronic market connection means 250 of the repair company 2. Conventionally, in the factory 1, the parts used for the equipment were purchased separately from the manufacturer 5 by purchasing means. However, according to the present embodiment, for example, the parts used by the factory 1 themselves are arranged using the electronic market 3, The actual repair work can be implemented in a processing form such as requesting the repair company 2.

In other words, the direct procurement of parts by the factory 1 gives a wider opportunity to select a favorite part, for example, a maker that uses frequently or a maker that provides high-quality parts, and occurs in the distribution process. The cost increase due to the intermediate margin can be suppressed. At this time, by providing the history information of the parts to be repaired from the factory 1 to the store in the electronic market 3, for example, fragile parts can be grasped, and thereby many spare parts can be purchased in advance.

In the electronic market connection means 140, when purchasing parts at each store, it is possible to specify the ordering source and the delivery destination, respectively, in accordance with the above-mentioned usage form. The process flow of delivering the parts ordered in the factory 1 to the repair company 2 and performing the repair work in the repair company 2 can be easily implemented.

Further, if a store dealing with used parts is established in the electronic market 3, the information on the used parts can be obtained directly, so that it is connected to the site of the shop dealing with used parts via the electronic market connection means 140. From a plurality of used parts, it is possible to select a used part that meets desired conditions, such as a cheap part, a part with a small number of repairs, and a part that can be arranged at a time.

As described above, according to the second embodiment,
In addition to the effects of the first embodiment, a system in which both the factory 1 and the repair company 2 can access the electronic market 3 and purchase parts is provided. And can be repaired at low cost.

(Third Embodiment) Next, a system according to a third embodiment of the present invention will be described. FIG. 9 is a functional block diagram illustrating a configuration example of a system according to the third embodiment. In FIG. 9, functional blocks having the same functions as the functional blocks shown in FIG. 1 are denoted by the same reference numerals, and redundant description will be omitted. The functions in the factory 1 and the repair company 2 are omitted for convenience of explanation.

In the third embodiment, a rental company 6 is communicably connected to a computer network 4 in addition to the systems according to the first and second embodiments. In FIG. 9, only one rental agent 6 is shown, but the number of rental agents is not limited to one and may be plural.

In the first and second embodiments, the factory 1 stores the spare parts 131, 132, 1
33, or by requesting the repair company 2 to repair, using new or used parts. Therefore, if the parts used for the repair are stored in stock in the factory 1 or the repair company 2, the replacement is performed immediately and the operation stop period can be shortened. However, in the case of parts that are produced in a form of order production due to low demand, a situation arises in which parts are difficult to obtain, especially during sudden repairs. At this time, it is only necessary to store it as a spare part, but it is costly to store it as described above,
There is a request from the factory 1 to reduce spare parts if possible.

Therefore, in the present embodiment, the electronic market connection means 612 is provided in the computer 610 in the rental company 6 for temporarily renting parts that are hardly available due to low demand or parts with high sales prices. The rental company 6 can open a store 340 in the electronic market 3. The rental company 6 publishes a list 341 for parts to be rented (rental parts), and the factory 1 can directly order a rental from the electronic market 3 based on this list.

The rental company 6 has a computer 610 and a warehouse 620. The computer 610 includes a lending management unit 611, an electronic market connection unit 612, and a storage unit 613. Further, similarly to the computer 110 and the like of the factory 1 shown in FIG. 1, a central processing unit, a storage function, a temporary storage unit, and the like of a general computer (not shown) are provided. Also, the warehouse 620 stores the rental parts 621, 6
22, 623, ... are stored. In the electronic market 3, these rental parts 621, 622, 623,... Are disclosed in a list 341.

In the electronic market 3, when the factory 1 wants to rent a published rental part, the rental company 6 is notified via the computer network 4. The rental company 6 checks whether there is any part that can be rented during the desired period of the factory 1 with respect to the part requested to be rented by the lending management means 611. The lending management means 611 manages information on all rental parts handled by the rental company 6 and, in addition to lending reservations and lending, past lending results (lending time, lending times, etc.) of rental parts. Also manages history information.

If the rental is possible during the period when the factory 1 has requested the rental, a reply to the effect that the rental is possible is sent to the factory 1. In this way, during the lending period, the parts are lent to the factory 1, and when the lending period ends and the parts return, they are stored in the storage unit 613 as history information by the lending management unit 611.

Also, in the case where the rental company 6 regularly inspects and repairs the parts being handled, etc.
It is possible to apply the processing for the repair company 2 like the factory 1 in the embodiment.

According to the third embodiment described above, in addition to the effects of the first embodiment, the factory 1 can easily obtain necessary parts even when the parts suddenly become necessary. Equipment downtime can be reduced. Also, the rental company 6 which rents out the parts can apply the same processing as in the first embodiment for repairing the rental parts.

In the first to third embodiments described above, the repair company 2 performs the repair work and arranges the parts to be used for the repair work. May be sold. Further, in the above-described first to third embodiments, the factory, the repair company, the electronic market, and the manufacturer each transmit and receive information by using a computer. Any terminal may be used.

(Other Embodiments) Each of the embodiments described above uses a computer CPU or MPU, RAM,
It is configured by a ROM or the like, and can be realized by operating a program recorded in the RAM or the ROM. Therefore, the present invention can be realized by recording a program that causes a computer to perform the above function on a recording medium and causing the computer to read the program. As the recording medium, a CD-ROM, a floppy (registered trademark) disk, a hard disk, a DVD, a magnetic recording medium, an optical recording medium, a semiconductor memory, or the like can be used.

The functions of the above-described embodiments are realized when the computer executes the supplied program, and the OS (operating system) or other application software running on the computer. It goes without saying that such a program is also included in the embodiment of the present invention when the functions of the above-described embodiment are realized in cooperation with the above.

[0089]

As described above in detail, according to the present invention, when a factory wants to repair a part to be repaired using a used part, the factory instructs that fact to use the used part. Since repairs can be made, costs for repairs can be reduced. Further, since it is possible to instruct the repair target component to repair only necessary parts, it is possible to reduce costs required for the repair.

Also, in a factory, parts can be immediately arranged to a repair company or a maker without storing many spare parts, and it is very easy to obtain parts in the electronic market. Spare parts to stock can be reduced.

If the spare parts information stored in the warehouse of the factory is also managed by the inventory management means of the repair company, the repair company sends the parts requested for repair to another factory or the like. The stored spare parts can be checked and then purchased from the factory and delivered to the factory where the repair was requested. The factory can quickly arrange even small parts that are difficult to obtain. Can be repaired.

When both the factory and the repair company are allowed to access the electronic market and purchase parts, the factory has a wider range of choices for parts, so that accurate parts can be procured and inexpensive. Can be repaired at cost.

If a computer of a rental company is also connected to the electronic market, the factory can easily obtain the necessary parts even when the parts suddenly become necessary, thereby reducing the downtime of the equipment. it can.

[Brief description of the drawings]

FIG. 1 is a functional block diagram illustrating a configuration example of a system according to a first embodiment.

FIG. 2 is a flowchart showing a flow of processing in a factory.

FIG. 3 is a diagram showing an example of a repair part information confirmation screen.

FIG. 4 is a diagram showing an example of a repair request information transmission screen.

FIG. 5 is a flowchart showing a flow of processing in the repair company.

FIG. 6 is a diagram showing an example of a repair estimate creation screen.

FIG. 7 is a flowchart for explaining a flow of processing in the electronic marketplace 3;

FIG. 8 is a functional block diagram illustrating a configuration example of a system according to a second embodiment.

FIG. 9 is a functional block diagram illustrating a configuration example of a system according to a third embodiment.

[Explanation of symbols]

 1 Factory 2 Repair company 3 Electronic market 4 Computer network 5 Manufacturer 6 Rental company 10 Repair parts information confirmation screen 11 Person in charge column 12, 22 Repair parts arrangement column 13, 23, 33 Repair parts name column 14, 24, 34 Part number column 15, 25, 36 Parts specification column 16, 37 History inquiry button 17, 27 Remarks column 20 Repair request information transmission screen 21 Requester column 26 Information inquiry column 27, 38, 39 Repair type column 30 Repair estimate creation screen 31 Customer name column 32 Customer ID field 35 Serial number field 40 Arranged small parts field 41 Total estimated price field 42 Amount detail button 110, 210, 610 Computer 111 Repair plan management means 112 Spare parts management means 113 Repair request management means 114, 214, 613 Storage means 120 Equipment 121, 122, 123 Parts 130 , 620 Warehouse 131, 132, 133 Spare parts 140, 250, 612 Electronic market connection means 211 Repair reception management means 212 Used parts management means 213 Small parts management means 215 Inventory management means 220 Repair department 230, 231, 232, 233 New parts 240, 241, 242, 243 Used parts 310, 320, 330, 340 Stores 311, 321, 331, 341 List 611 Lending management means 621, 622, 623 Rental parts

 ────────────────────────────────────────────────── ─── Continuing on the front page (72) Inventor Naobu Nishida 2-6-3 Otemachi, Chiyoda-ku, Tokyo F-term (reference) in Nippon Steel Corporation 5B049 CC00 CC05 EE00 EE51 GG00

Claims (29)

[Claims] 1. A first part provided on a side to be provided with a repair work.
Is a repair management support system in which a second terminal provided on the side that provides the repair work and a third terminal provided on the side that performs the article transaction are connected via a network, wherein the first terminal is Transmitting repair request information in accordance with at least one of a repair plan and a repair request for the equipment performing the repair work, the second terminal receiving the repair request information transmitted from the first terminal, Based on the repair request information, transmits goods arrangement information for arranging goods necessary for the repair work, the third terminal receives the goods arrangement information transmitted from the second terminal, A repair management support system that provides information on articles that match article arrangement information. 2. The repair terminal according to claim 1, wherein the first terminal manages the repair plan, and stores repair request information in accordance with at least one of the repair plan and the repair request managed by the repair plan managing means. The repair management support system according to claim 1, further comprising a repair request transmitting unit that transmits the repair request. 3. The repair request receiving means for receiving repair request information transmitted from the first terminal, and the repair request based on the repair request information received by the repair request receiving means. The repair management support system according to claim 1 or 2, further comprising: first article arranging means for transmitting article arrangement information for arranging articles necessary for the work. 4. An article arrangement information receiving means for receiving the article arrangement information transmitted from the second terminal, and an article matching the article arrangement information received by the article arrangement information receiving means. The repair management support system according to any one of claims 1 to 3, further comprising an article information providing unit configured to provide information regarding the repair management. 5. The first terminal includes second article arrangement means for transmitting article arrangement information for arranging articles necessary for the repair work, and the third terminal includes the second article arrangement. The repair management support system according to any one of claims 1 to 4, wherein the article arrangement information transmitted by the means is received, and information on an article matching the received article arrangement information is provided. 6. The third terminal includes electronic market means for trading goods provided by a plurality of users, and relates to an article which matches the article arrangement information among the goods provided by the plurality of users. The repair management support system according to claim 1, wherein information is provided. 7. The repair management support according to claim 1, wherein the third terminal includes order receiving means for receiving an order for an article matching the received article arrangement information. system. 8. The electronic market means has a function of trading goods provided by a rental trader, providing information on goods provided by the rental trader in accordance with the received goods arrangement information, and providing the rental goods. The repair management support system according to claim 6, wherein at least one of a rental order of an article provided by a trader is performed. 9. A repair plan management means for managing a repair plan of equipment for performing repair work, and repair request information according to at least one of the repair plan and the repair request managed by the repair plan management means. A repair management support device, comprising: a repair request transmitting unit that transmits a repair request to a side that provides a work. 10. A repair request receiving means for receiving repair request information transmitted from a side to which the repair work is provided, and articles necessary for the repair work based on the repair request information received by the repair request receiving means. And a first article arranging means for transmitting article arranging information for arranging the article to a side that performs the article transaction. 11. An article arrangement information receiving means for receiving article arrangement information transmitted from at least one of a repair work providing side and a repair work provision side, and an article arrangement received by the article arrangement information receiving means. A repair management support device, comprising: article information providing means for providing information on an article matching the information to a user who has transmitted the article arrangement information. 12. An electronic market means for trading goods provided by a plurality of users, wherein information relating to an article matching the article arrangement information is selected from the goods provided by the plurality of users. 12. The method according to claim 11, wherein the information is provided to a user who has transmitted the information.
The repair management support device described in 1. 13. The repair management support apparatus according to claim 11, further comprising order receiving means for receiving an order for an article matching the received article arrangement information. 14. A repair plan managing means for managing a repair plan of equipment for performing a repair work, an inventory managing means for managing inventory of articles used for the repair work, and a repair plan managed by the repair plan managing means. Repair request transmitting means for transmitting repair request information based on at least one of the repair request and the inventory information managed by the inventory management means, and repair as a response to the repair request information transmitted by the repair request transmitting means. A repair management support device, comprising: correspondence information receiving means for receiving correspondence information; and presentation means for presenting the repair correspondence information received by the correspondence information receiving means to a user. 15. An electronic market connection means for connecting to an electronic market for trading goods provided by a plurality of users, transmitting the repair request information to the electronic market via the electronic market connection means, Receiving the repair corresponding information transmitted as a response to the transmitted repair request information,
15. The repair management support device according to claim 14, wherein the received repair correspondence information is presented to the user by the presenting means. 16. The repair request information according to claim 14, wherein the repair request information includes correspondence form information designating which of a new article, a used article, and a rental article is used for the repair work. Repair management support device as described. 17. The apparatus according to claim 14, further comprising history storage means for storing a history of past repair work, wherein said repair request transmitting means transmits said repair work history together with said repair request information.
The repair management support device according to any one of Items 1 to 16. 18. A repair request receiving means for receiving repair request information transmitted from a side provided with the repair work, and articles necessary for the repair work based on the repair request information received by the repair request receiving means. An article arranging means for transmitting article arranging information, and an electronic market connecting means for connecting to an electronic market for trading articles provided by a plurality of users. Transmitting to the electronic market via the electronic market connection means, receiving the information transmitted as a response to the transmitted article arrangement information, and presenting the received information to a side to be provided with the repair work. Repair management support device characterized by the following. 19. An inventory management means for managing an inventory of articles used for the repair work, wherein the article arranging means includes, among articles necessary for the repair work based on the repair request information received by the repair request receiving means, 19. An article market information, which is managed by the inventory management means and is not in stock, is transmitted to the electronic market via the electronic market connection means.
The repair management support device described in 1. 20. The inventory information managed by the inventory management means is information on at least one of a new article and a used article.
Or the repair management support device according to 19. 21. The repair management support device according to claim 19, wherein the stock information managed by the stock management means includes stock information on a side to be provided with the repair work. 22. The repair management support apparatus according to claim 18, further comprising article arrangement information receiving means for receiving the article arrangement information functioning as one of a plurality of users of the electronic market. . 23. An electronic market system for trading goods provided by a plurality of users, wherein the electronic market system is based on repair history information and purchase desired article information on repair work related to repair work provided from a side provided with the article. hand,
An electronic market system for retrieving provided article information provided from a side that provides articles, and presenting information on articles that match the purchase desired article information to a side that is provided with the articles. 24. The electronic market system according to claim 23, wherein the articles provided by the plurality of users include rental articles. 25. A first terminal provided on the side receiving the repair work, a second terminal provided on the side providing the repair work, and a third terminal provided on the side performing the article transaction are connected via a network. A repair information management method, wherein the first terminal stores a repair plan of a facility that performs the repair work, and transmits repair request information in accordance with at least one of the stored repair plan and repair request. The second terminal receives the transmitted repair request information, and arranges an article necessary for repair based on the received repair request information. The third terminal includes the second terminal. Receiving the article arrangement information transmitted from the company and presenting an article matching the received article arrangement information. 26. A repair plan for a facility to be repaired is stored, stock information on stock of articles used for the repair work of the facility to be repaired is stored, and at least one of the stored repair plan and repair request is stored. And sending repair request information to an electronic marketplace for trading goods provided by a plurality of users based on the stored inventory information and a repair response sent as a response to the sent repair request information. A repair information management method, comprising: receiving information and presenting the received repair correspondence information to a side that has transmitted the repair request information. 27. Stores stock information relating to the stock of articles used for repair work, receives repair request information transmitted from a side to which repair work is provided, and stores, among the articles necessary for the received repair request information, Arranging for an article not in the stored inventory information, connecting to an electronic marketplace for trading articles provided by a plurality of users, transmitting information on the article not in the inventory information, and responding to the transmitted information. A repair information management method, comprising: receiving information transmitted as a response and presenting the received information to a side receiving repair work. 28. A computer-readable recording medium on which a program for causing a computer to execute each function according to at least one of claims 1 to 24 is recorded. 29. A computer-readable recording medium on which a program for causing a computer to execute each of the procedures according to at least one of claims 25 to 27 is recorded.