JP2001344323A - Wholesale service service system of information technology-related goods, and method of service and storage medium thereof - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a service system capable of rapidly coping with changes in needs and desires of the market, along with improving efficiency of fundamental business operations and reduction of cost. SOLUTION: This service system for whole sale service in circulation makes information technology goods circulate from manufacturing corporation MK to user UZ. This system is connected to clients 12, 14-16 that are allocated at each process of circulation from a manufacturer MK to user UZ via the Internet 11, and equipped with server system 13, capable of giving and taking business information of the information technology goods that are dealt on this process of circulation, on real-time basis between clients 12, 14-16. A server system 13, equipped with a procedure for making each clients conduct search for information technology goods. A search procedure makes each clients search for these, with fundamental information, specifications on hardware, code numbers and free words.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to electronic commerce (E).
Involved in the service systems and service methods that make up C). In particular, product search functions, information dispatch functions, order receiving functions, delivery date introduction functions, shipping functions, etc. necessary for conducting distribution and wholesale of IT (information technology) related products. The basic functions of
The present invention relates to an IT-related product distribution and wholesale service system and a service method capable of promptly responding to changes in business partners and market needs and improving business efficiency.

[0002]

2. Description of the Related Art Conventionally, there has been a method of directly supplying goods from a manufacturer to consumers (individuals, companies, etc.), such as mail-order sales, but the method is still mainly carried out through a distribution wholesale business. . This is an IT product that deals with computers, communication networks, and their peripheral devices.
The same applies to products (IT-related products) related to (information technology).

[0003] In the distribution wholesale business of IT related products,
Electronic commerce (EC) using computer systems and communication means is becoming popular.

[0004]

However, in the conventional distribution and wholesale business for IT-related products, transactions are performed at each stage of distribution by using a computerized system independently. For example, in the distribution of products that require the approval of a maker, such as IT-related licensed products, there is no automation that traverses the distribution route due to the complexity of the approval procedure. Still, manual orders are placed between the distribution stages of users, sales companies (such as dealers), wholesalers, and manufacturers, and the order forms are exchanged by fax or e-mail, and information is confirmed by telephone. I have.

[0005] In this case, for example, even when confirming the stock of goods or inquiring about goods information, it is necessary for the sales staff of the sales company to inquire the sales staff of the wholesaler. Similarly,
It is necessary for the person in charge of the wholesaler to always contact the manufacturer to grasp the production status and product information. If this is an ordering and ordering business for a licensed product, it is necessary to move documents back and forth through complicated processes such as handwriting of an order form, facsimile transmission thereof, and checking by a purchasing department.
As described above, since it takes time and effort, the operation efficiency is low and the operation cost is high. For this reason, the efficiency and cost reduction of basic business related to the distribution wholesale service have been awaited. On the other hand, from the viewpoint of the user, there is also a dissatisfaction that it takes time from inquiring the specifications of a new product to obtaining the answer.

SUMMARY OF THE INVENTION The present invention has been made in view of the above-mentioned situation of the conventional distribution and wholesale business, and aims to improve the efficiency and cost of basic business required for the distribution and wholesale service of IT-related products. The aim is to be able to respond quickly to changing market needs and market demands.

[0007]

According to the present invention, there is provided a distribution and wholesale service system according to the present invention.
In a distribution wholesale service system that distributes T (information technology) -related products from a manufacturer to a user, the distribution wholesale service system is connected via communication means to a client arranged at each distribution stage from the user to the manufacturer, and is traded at this distribution stage. A server system capable of exchanging information including transaction information of the IT-related product with the client in real time.

[0008] As a preferred example, the server system includes a search means for causing each of the clients to search for the IT-related product. The search means includes, for example, a first search means for searching for the IT-related product from basic information including a product name of the product, and a search for the IT based on hardware specifications of the product.
A second search unit for searching for a related product, a third search unit for searching for the IT-related product from a code number of the product, and a fourth search unit for searching for the IT-related product from a free word related to the product. Have selectively.

Further, each of the first search means and the second search means includes means for designating a genre to which the IT-related product belongs, and automatically selling top-selling products by product or maker for each genre. May be provided.

[0010] Preferably, the search means includes an IT having the same or similar function as the searched IT-related product.
This is to include similar search means capable of searching for related products.

[0011] The search means may include means for automatically searching for and displaying a product having a parent-child relationship with the searched IT-related product.

In another preferred aspect, the server system has mail task management means for classifying e-mails sent to the clients from the contents thereof and managing the tasks on one screen. It is.

[0013] In still another preferred aspect, the server system has a navigation means for interactively guiding a business relating to a transaction of a licensed product from each client when the IT-related product is a licensed product. That is. The navigation means is, for example, a means for automatically guiding at least the search for the licensed product and the determination of the price.

[0014] The navigation means may be means for automatically guiding at least one of retrieval of the licensed product, determination of the price, creation of an estimate and order processing, or at least the license. The means for automatically guiding the search of the product, the determination of the price, the order processing, and the entry of the licensed product into the application form may be used.

[0015] The server system further includes an alert mail delivery means for delivering an alert mail to the client at a predetermined time limit based on the transaction data accumulated through the guidance of the licensed product transaction by the navigation means. Then it is convenient. In this case, for example, the alert mail distribution means sends the alert mail of the content notifying the expiration date of the quote and the renewal date of the licensed product, wherein the predetermined period is the expiration date of the quote or the renewal period of the licensed product. It is a means of distribution.

As another aspect, the server system has an agent means for a higher-ranking person in the distribution stage to execute an act relating to an order for the licensed product of the lower-ranking person and subsequent transactions. Can be. This agent means has, for example, means for displaying the order receiving screen in a partial area of a homepage on the lower-level person's web to perform an order receiving function.

On the other hand, a distribution wholesale service method according to the present invention is a method for supporting, on a computer and a communication network, a distribution wholesale business for distributing IT (information technology) -related products from a maker to a user. Information including transaction information of the IT-related products is exchanged in real time with a client arranged at each distribution stage via communication means. For example, each client can search for the IT-related product. In addition, the e-mail sent to each of the clients can be classified based on its content, and task management can be performed on one screen. Further, when the IT-related product is a licensed product, it is possible to interactively guide the business relating to the transaction of the licensed product from each client. Still further, a higher-ranking person in the distribution stage can take the order of the licensed product of the lower-ranking person and perform the subsequent transactions.

Further, according to the present invention, there is provided a computer-readable recording medium on which is recorded program data describing the processing to be executed by each means of the above-described system and the processing to be executed by the above-described method.

Specific configurations and features according to other aspects of the present invention will become apparent from the following embodiments of the present invention and the accompanying drawings.

[0020]

DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment according to the present invention will be described below with reference to the accompanying drawings.

Referring to FIGS. 1 to 28, according to the present embodiment,
A distribution and wholesale service system for IT (information technology) related products will be described.

FIG. 1 shows an outline of the entire configuration of the distribution wholesale service system. As shown in FIG. 1, this system mainly includes an Internet 11 as a communication means capable of two-way communication, and a client 12 of a maker (supplier) MK and a server system 13 of a wholesaler WS (FIG. 2). See) and client 14,
A client 15 of a sales company RT of a business partner and a client 16 of a user (individual, company, etc.) UZ are connected. In the wholesaler WS, the service operation department manages the server system 13, and one or a plurality of clients 14 are arranged in the distribution business department such as sales and purchase. As a result, the server system 13 constructs a support site for the wholesale distribution service on the Internet 11, and each client 12,
14 to 16 can be communicated bidirectionally.

The server system 13 may be operated and managed by an independent trader or company instead of a wholesaler.

Further, a client 17 of a delivery company DL is connected to the server system 13 of the wholesaler WS via, for example, a dedicated line 18 so that bidirectional communication can be performed under a predetermined communication protocol.

This service system has registrability for registering the ID and password of each client. Therefore, usually, at least a plurality of sales companies RT and a plurality of users UZ are registered and operated. Of course, a plurality of manufacturers MK may be incorporated in the system. Delivery company D
There may be a plurality of L companies.

Server system 13 managed by wholesaler WS
Establishes a website (support site) on the Internet to support this wholesale distribution business.

As shown in FIG. 2, the server system 13 includes a front-end processor 13A mainly having a communication function and a back-end processor 13B mainly as a database. These processors 13
A and 13B store memory devices (which constitute the recording medium of the present invention) for storing data of various application software.

The front end processor 13A communicates with each of the clients 12, 14 to 17 via the Internet 11.
And can communicate in both directions. Thus, communication such as site browsing, e-mail, facsimile communication, and printer output between the server system 13 and the client is enabled.

The back-end processor 13B exchanges data with the data front-end processor 13A, and performs necessary data processing and data storage. For this reason, necessary data processing and calculations are performed in a place that is not directly visible to the client,
Those data are presented to the client via the Internet 11. By allowing the server system 13 to function on the front-end side and the back-end side in this way, load distribution can be achieved.

A product database is installed in the back-end processor 13B. This merchandise database stores merchandise data such as hardware (PCs, peripheral devices, etc.), software, and supplies handled by the wholesaler WS. The product data includes data such as product specifications and catalog information in addition to the product information. The product information is managed separately as "master information" and "news (product information)", and the product information (PI) is managed and provided as product news.

In each of the clients 12, 14 to 17, a browser for browsing a website is installed in the memory device. By activating this browser, it is possible to access the site of the distribution and wholesale service on the Internet.

Thus, the maker MK, the wholesaler WS (including the site operation management section, the sales section, and the delivery company DL),
The platforms of the sales company RT and the user UZ are integrated via the Internet 11, and the internal and external systems viewed from the wholesaler WS are seamlessly integrated. As a result, a simplified and slim service system is realized.

Specifically, as shown in FIG. 3, a sales company RT, a user UZ, and a maker (supplier) connect to the server system 13, that is, a support site via the Internet 11.
One-to-one connection, product information, technical information, sales information, ordering / procurement information, quote / inquiry information, delivery date information, status inquiry,
Inventory information, actual sales information, physical distribution information, billing / accounting information, and the like are processed in real time, and can be transmitted quickly and reliably in both directions. In other words, push-pull type real-time information distribution is performed. As a result, the user can register and set the selection of information according to his needs. Therefore, the service level (freshness) of information provision is improved. In addition, cooperation with suppliers is strengthened, and both improvement of information freshness and efficiency are achieved.

The management functions of the support site constructed by the server system 13 include the following.

Product information management (management of product content (master) and product information (news)) Product search (search system for extracting desired product information) Customer information management (customer (customer) basic information・ Management and utilization of transaction profiles) ・ Management of supplier information (management of basic information and delivery date, management of market trends and input of information) ・ Partitions (partition logic applicable to market trends (EC / EDI) ・Purchasing rebate management (purchasing rebate management and distribution rules) ・ Supply and demand controller (sales, purchasing,
Inventory information management and management)-My DeskTop (self-service information provision mechanism)-Quotation and matter management (the same estimate creation function can be used from inside and outside the company, and matter information is also managed)-Order management (order taking function (I / F) (Web) ・ Delivery management (confirm delivery date before ordering and check status after ordering) ・ Receiving management (speed up receiving management and prevent receiving mistakes) ・ Shipping management (dropship)・ Serial management (management of serial numbers) ・ Return management of sales companies (RMA management and efficient return work) ・ Repair management (repair acceptance and management work) ・ Management of returned goods (to suppliers)・ Inventory management (proper management of product inventory) ・ License management (efficiency of work related to licensed products and management of web orders) ・ Impersonation Orders received (agent function for sales company management on EC site)-Product performance information (understand sales status of regions, categories, and single items, inventory adjustment)-Reserved inventory (allocated products to be received)-Data download and upload-Electronic Communication function by mail and fax Among these management functions, the characteristic management functions are described in detail below.

(Example of Business from Product Search to Delivery Arrangement) FIGS. 4 and 5 show an outline of an example of business from product search to order / delivery using this support site. The business flow shown in the figure shows the business from product search to order / delivery arrangement processing, which is performed interactively between the client 14 of the wholesaler WS or the client 15 of the sales company RT and the support site. In the case of a business situation, for example, when a product search has already been completed or a quote has already been presented, the processing is executed from an appropriate process in the series of business flows. As an example, when an estimate has already been presented, it is possible to shift to order receiving processing by selecting an item of “order receiving processing” from a side menu of an initial screen described later.

According to the business flow of FIG. 4, a product search is first performed (step S1). Next, the details of the retrieved product are confirmed (step S2), and the target product for receiving an order or creating an estimate is specified (step S3). When this designation is completed, an order receiving process or an estimate creation process is executed (step S4), and a delivery arrangement is made (step S4).
5).

The process of this product search and product details confirmation is as follows:
Further, as shown in FIG. 5, it can be executed in various modes.

This product search and product details confirmation process
A description will be given together with the characteristic functions of the service system.

When a site established on the Internet 11 is accessed from the clients 12, 14 to 17 by the server system 13, a screen shown in FIG. 6 is displayed on the client. As shown in the figure, at the top of this screen, "TOP", "Product Search", and "News Search"
Is displayed, and a box for entering an “ID” and “password” for login is displayed in the left side menu.

In this site, the user needs to obtain an ID and a password in advance, but as shown in the figure, guest users can also experience "product search" and "news search". . By clicking the button of “product search”, the guest user can obtain information on the product desired by the guest user. However, in this case, the price, the stock quantity, and the like are not displayed, and the information is restricted.
These "product search" and "news search" functions can give general users added value to site access and increase the name recognition of the site.

When "ID" and "Password" are entered and logged in from the top screen, for example, a "Product Search" screen shown in FIG. 7 is launched. Buttons representing various functions are displayed in a side menu on the left side of the product search screen. The type of function button displayed is
It is linked with the ID number, and differs depending on whether the logged-in user is a maker MK business, a wholesaler WS business, a sales company RT business, or a user UZ.

The product search screen that stands here is:
It is a screen of “basic search” as a default screen prepared in advance as “product search”. In order to display this product search screen, you may click the "product search" button from the side menu screen, or click the "order" button responsible for order processing and enter from the order screen. Can also.

The product search function implements an indispensable function frequently used in sales and order receiving activities.
In consideration of this point, a plurality of patterns are prepared assuming a business scenario for each user so that a user-oriented service can be provided. Specifically, in addition to the above “basic search”, “detailed search (spec search)”, “collective code input”, and “free word search” are included.

The basic search is used for a basic search used when searching for a product from a product name, a manufacturer type name, and a product code (see FIG. 7).

In the detailed search (specification search), the genre of hardware (eg, personal computer, digital camera, etc.)
Is selected, and only the specification information related to the specified genre is displayed on the next screen, the specification is specified on the specification screen, and a product matching the specification is searched. FIG. 8 shows the search screen.

The batch code input is a convenient search method when a plurality of JAN codes or product codes are known in advance, and a search screen for directly inputting up to nine codes in one search is used. .

Further, the free word search is a search method for executing a full text search using a free word. For example,
This is effective when a vague search is performed using a free word corresponding to the content of a product, such as “software for anything”. This search method is used when a desired product is not successfully hit in the basic search or when it is desired to search for the product content.
FIG. 9 shows the search screen.

Therefore, an appropriate one of these retrieval methods is selected.
One or more search methods are selected (step S1--FIG. 3).
1) Fill in necessary items or check necessary boxes on the search screen (step S1-2), and execute a search (step S1-3). As a result, for example, as shown in FIG. 10, the search target products are displayed as a list on the screen (step S1-4). By clicking on a product code in this list, detailed information on the specified product is displayed on the entire screen as shown in FIG.

When a "reference" button of "genre" is clicked on the basic search and specification search screens (step S1-5), a screen for selecting a genre of IT-related products shown in FIG. 12 is displayed. (Step S1-6). By narrowing down a desired genre on this screen, it is possible to display the top 10 selling products and the top 10 manufacturers in that genre at the bottom of the search screen.
FIG. 13 shows an example of this screen.

The top sellers are realized by totaling data relating to the top 10 for the past week from the transaction data updated in real time for each genre, storing the data in a database as a table, and displaying the table. Therefore, when a genre is designated, this table is called up, and the top ten data is displayed instantaneously. The order of display is arbitrary, and may be the top 5 or the top 20. There is a possibility that a product to be searched next may already exist in the display of the hot selling display, thereby improving the work efficiency of the entire search such that the next search becomes unnecessary.

On the above-mentioned search result screen, there is also provided a function of grouping and displaying the searched products by genre and by manufacturer by operating a predetermined button. This makes it possible to display an easy-to-read list of products.
FIG. 14 shows an example of this screen.

As means for confirming the details of the searched product, the present service system includes a comparison display (FIG. 4, process S2-1), a similar product search (process S2-2),
Specification display (process 2-3), option display (process S
2-4) and a function of license display (process S2-5). These functions are functions that can be used in an appropriate order or by selecting only one of them.

The comparison display is changed to, for example, a comparison product designation screen shown in FIG. 15A by clicking a "comparison" button set for each product on the search result screen shown in FIG. By clicking on a "comparison" box on this screen, a screen for comparing a plurality of products is presented as shown in FIG. As a result, a function equivalent to viewing catalogs side by side is exerted, and product determination is facilitated.

The similar product search is performed for a certain product searched this time,
For example, this is effective when it is desired to search for a notebook computer of another manufacturer. This similar product search is performed, for example, by clicking a "similar product search" button at the bottom of the screen on the detailed information screen of the designated product shown in FIG. By this click, the specification information of the currently searched product is read, and the screen changes to the screen shown in FIG. Then, the system side inquires which specification information in the specification information is used as a parameter to read similar products. Therefore, the client checks desired specifications such as the screen size and the CPU speed, and presses a “search” button. This allows
Products of each manufacturer related to the specified specifications are searched and displayed.

With this similarity search function, even if there is no knowledge of the product, it is possible to easily search for a product having the same function as the already searched product only by pressing the similar product search button and checking the desired specification. Therefore, it is possible to improve the efficiency of the search operation without returning to the initial search screen and performing the search by inputting the model number or the like.

Further, as for the function of specification display, for example, by clicking a "specification" button on the detailed product information screen shown in FIG. 11, only the specifications of the searched product are displayed in a list.

Further, the option display function can be obtained, for example, by clicking an “option” button on the detailed product information screen shown in FIG. Thereby, the parent-child relationship of the searched product, that is, the related product is displayed. For example, if the search product is a personal computer main body, the corresponding memory or the like is used.

The license display is significant when a licensed product is searched. For example, when the "license" button is clicked on the product detailed information screen shown in FIG. 11, if the product is a licensed product, the license information is displayed.

With this product search and its accompanying functions, even beginners can instantly find the desired information with a simple operation for product inquiries, and can perform a series of operations from product inquiry to quotation / order, delivery date inquiry, shipping confirmation, etc. It is possible to provide a service system capable of performing business in a flow.

(E-mail Task Management) In the server system 13, a tool called “My DeskTop” that supports the daily work of users (wholesaler WS, sales company RT, user UZ, client of the maker MK) is referred to as “My DeskTop”. Is prepared. The menu of “My DeskTop” is displayed in a side menu column of the default screen, for example, as shown in FIG. Therefore, the user can use this "My
When the user clicks the “DeskTop” menu, a task management function of e-mail can be obtained as one of the business support tools.

In the server system 13, for example, by clicking a button of "order receiving option" from a screen of "purchase cart", a setting screen of notification information is obtained. On this screen, there is a check box for linking the mail function. For example, if there is a change in the delivery date in the order, whether email notification is required, if the shipment is completed, whether to receive the report by email, whether the order confirmation is required by email, etc., check many detailed items, You can request mail delivery. When these check items are turned on, an e-mail is delivered each time an event corresponding to one case occurs, so that the amount becomes extremely large.

Therefore, we would like to deliver e-mail,
This e-mail task management function is used when you want it to be managed automatically. Specifically, the contents of the e-mail to be distributed are classified,
Displayed on one screen.

In order to perform this task management, items to be watched on the task management screen are specified in advance on the setting screen as schematically shown in FIG. For example, if you want to manage tasks for e-mails such as "Shipment status", "Change delivery date", and "Product news", when an e-mail with that content is delivered, the title of the e-mail is The screen is classified by management item, and FIG.
Are displayed as schematically shown in FIG. To view this e-mail in detail, click on the desired e-mail title part on the task management screen, and the full text of the e-mail with the link attached is displayed on the screen. Depending on the status of the user, the items that can be managed are restricted. The management item is registered in the master as a default, and its check can be turned on and off on the order receiving option screen.

As a result, the user does not need to see a large number of delivered e-mails every time, but periodically looks at the task management screen and manages his / her own tasks, thereby improving the efficiency of the entire business. Can be up.

(Navigation of Licensed Product) Estimating a licensed product or specifying a product is usually difficult unless a person having considerable knowledge of the product is a person in charge, which is extremely troublesome, and raises a problem of work efficiency. In the case of a license application in particular, the work efficiency has been extremely low, as in the past, as described above, it was necessary to take the form of writing all the information by hand, transmitting it by fax, and confirming it by telephone. Was.

In order to improve this, the present service system provides a function for consistently navigating the operations of a licensed product from the quotation, the order, the license application, and the follow-up at the time of renewal switching.

This navigation function is obtained by the server system 13 executing the processing of FIGS. This function is activated by being selected, for example, from an online inquiry service menu.

When this is activated, first, a product group, a product name, whether the product is an upgrade version or the like is checked, and a product search is executed (FIG. 19, step S11:
See FIG. 21). Products that match the search conditions are extracted and displayed as a list as a search result (see FIG. 22). Therefore, the products are confirmed on the list, and the corresponding products are selected (see FIG. 23). The button is pressed (step S12). Next, a cart screen is displayed, and the number is input and confirmed (steps S13 to S13).
15: See FIG. 24). Next, when the authentication number is input (step S16), the price level is automatically determined by referring to the table (step S17: see FIG. 25).

When the work up to this point is confirmed, it is then asked whether to create an estimate (steps S18, S1).
9) If the button operation is YES, the creation operation is started.
After necessary information such as the expiration date is input and printed, the estimate data is stored (steps S20 to S2).
2). An expiration date is always confirmed for the stored data, and when the expiration date approaches, an alert mail to that effect is automatically delivered to the user (steps S23 and S2).
4).

On the other hand, if the quote has already been created or is not created, it is determined according to the button operation whether or not an order / application has been made (step S25). If yes,
A registration form for the licensed product is displayed, and user information is entered in the registration form (steps S26 and S26).
27: See FIG. 26).

Next, when this entry confirmation is performed, the order data is pasted on the order form, and the entry is completed (steps S28, S29: see FIG. 27). When the order is confirmed, the order data is automatically distributed by e-mail from, for example, a sales company to a sales representative of a wholesaler by pressing an "order" button.

The sales representative who has received the order data checks the contents, and if there is no problem, transfers the order data to the purchaser of the manufacturer by mail (FIG. 20, step S3).
2 to S35). The purchaser ends the order processing by ordering this data from the supplier (step S36).

The order data subjected to the order processing is attached to necessary information, such as data on the next update switching time of the licensed product, and stored in a database (steps S37, S38). As with the estimation, the stored update switching time is periodically checked for this data,
When the renewal time is approaching, the update switching guidance is automatically delivered as an alert mail to the orderer, for example, the sales representative of the sales company (steps S39 and S40).

As described above, the handling of the licensed product, which has been completely manual work in the past, is automatically guided by the navigation function of the Q & A system, and the product search, the creation of the quotation,
The order form is filled and applied, and the order processing is automated. For this reason, work efficiency is significantly improved. At the same time, it is also effective to convert the estimate data and the order data into a database, store and save them, and manage the expiration date. That is, when the deadline comes, the alert mail is automatically delivered to the data transmission source, and can be used for the order receiving activity and the next update activity.

(Replacement Order) This Server System 13
Provides two types of order receiving functions. One is to provide an order function to a sales company, and this is the function already described in the section on product search. Another function is an agent function in which the wholesaler WS executes a series of functions from the product sales to the sales department of the sales company RT on behalf of the sales company RT, from a product search to an order or an order order inquiry.

In order to perform this substitution order, the sales company requests the wholesaler to use the substitution order, and the wholesaler provides the substitution order home page, for example, by providing the wholesaler W
It is necessary to make an agreement between S and the sales company RT.

FIG. 28 shows an example of a substitute order site screen provided by the wholesaler WS. A frame is cut on a site screen provided by the wholesaler WS, and a screen for taking an order on behalf of a sales company is displayed in a part of the area P. On the upper side of the frame of the substitution area P, a logo, a company name, and the like of the substitute sales company are displayed. By default, alternative logos and frames are provided.

The user accesses the homepage of the sales company RT and, for example, “search” prepared in advance on this screen
When the button is pressed, the input screen of the ID and the password is started, and when the input is made, the user can log in, and the frame and the logo remain as the sales company, and a part of the screen is displayed on the order receiving screen by the wholesaler as shown in FIG. Is done. For this reason, the user behaves as if he / she is dealing with the sales company RT.

The order receiving process including the search function for a substitute order is exactly the same as that described above, but an order is received at a selling price set by a sales company. In addition, the wholesaler performs the notification option related to the order and all the business after the order on behalf of the sales company. For this reason, the order confirmation is notified as a sales company, and a change in delivery date is also delivered as an e-mail from the sales company. It is reprinted and delivered to the user as a product from the delivery company. Emails are also delivered on behalf of the sales company. In addition, merchandise tracking and merchandise status inquiries can be made from the sales company homepage.

By providing an agent function for receiving orders, searching for products, and inquiring on behalf of a sales company, the store management function of an EC (electronic commerce) site can be complemented, and inventory and logistics can be performed. From the aspect, it can support the construction of a low-cost EC business.

The present invention is not limited to the above-described exemplary embodiments and modifications, and those skilled in the art will not depart from the spirit of the invention based on the contents of the claims. Modifications and changes can be made to various embodiments within the scope, and these also belong to the scope of the present invention. For example, in the above-described embodiment, an example has been described in which the Internet is used as the communication means. However, a public telephone line, a dedicated data line, a communication network using radio waves, or the like may be used as the communication means.

[0083]

As described above, according to the distribution and wholesale service system and the service method of the present invention, the basic business required for the distribution and wholesale service of IT-related products can be made more efficient and cost-effective. Thus, it is possible to quickly respond to changes in market needs and requests from the market.

Specifically, a plurality of platforms placed in the distribution process are integrated by communication means such as the web, and the entire distribution process beyond one company can be seamlessly integrated. An efficient service network by the flow is provided.

Also, not only a system-centric concept but also a user-oriented service is provided, such as displaying a support function according to the business scenario of each user, notifying a critical warning by e-mail, and acting on a business action. it can.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an outline of the overall configuration of a wholesale distribution service system according to an embodiment of the present invention.

FIG. 2 is a diagram illustrating an overview of a server system and a client.

FIG. 3 is a diagram illustrating push-pull type information distribution.

FIG. 4 is a rough flowchart illustrating a procedure from product search to delivery arrangement.

FIG. 5 is a diagram further describing the mode of product search and product confirmation in the flowchart shown in FIG. 4;

FIG. 6 is a view showing an example of a top screen of a support site established by the server system.

FIG. 7 is a diagram of a screen showing an example of a product search.

FIG. 8 is a view of a screen showing another example of a product search.

FIG. 9 is a diagram of a screen showing another example of a product search.

FIG. 10 is a diagram of a screen showing an example of a search result.

FIG. 11 is a diagram of a screen showing an example of product detailed information.

FIG. 12 is a diagram of a screen showing an example of genre selection.

FIG. 13 is a diagram of a screen showing another example of a product search.

FIG. 14 is a diagram of a screen showing a display example of a search result.

FIG. 15 is a diagram of a screen showing another display example of a search result.

FIG. 16 is a diagram schematically showing a specification selection screen for similar product search.

FIG. 17 is a diagram schematically showing a setting screen for task management of e-mail.

FIG. 18 is a diagram schematically showing an e-mail task management screen.

FIG. 19 is a flowchart schematically showing a processing procedure for obtaining a navigation function of a licensed product.

FIG. 20 is a flowchart schematically showing a processing procedure for obtaining a navigation function of a licensed product together with FIG. 19;

FIG. 21 is a view showing an example of a screen for explaining a navigation function of a licensed product.

FIG. 22 is a view showing another example of a screen for explaining a navigation function of a licensed product.

FIG. 23 is a view showing another example of a screen for explaining a navigation function of a licensed product.

FIG. 24 is a view showing another example of a screen for explaining a navigation function of a licensed product.

FIG. 25 is a view showing another example of a screen for explaining a navigation function of a licensed product.

FIG. 26 is a view showing another example of a screen for explaining a navigation function of a licensed product.

FIG. 27 is a view showing another example of a screen for explaining a navigation function of a licensed product.

FIG. 28 is a view showing an example of a screen for explaining a substitute order receiving function;

[Description of Signs] MK Maker WS Wholesaler RT Sales Company UZ User DL Delivery Company 11 Internet (Communication Means) 12, 14, 15, 16, 17 Client 13 Server System

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Claims (21)

[Claims] 1. A distribution service system for distributing IT (information technology) -related products from a maker to a user, wherein the client is connected via communication means to a client arranged at each distribution stage from the user to the maker. A distribution wholesale service system, comprising: a server system capable of exchanging information including transaction information of the IT-related products traded at a distribution stage with the client in real time. 2. The system according to claim 1, wherein said server system sends said IT to each of said clients.
A distribution and wholesale service system having a search means for searching for related products. 3. The system according to claim 2, wherein the search means searches for the IT-related product from basic information including a product name of the product, and the IT-related product from hardware specifications of the product. Product search 2
And a third search means for searching for the IT-related product from a code number of the product, and a fourth search means for searching for the IT-related product from a free word related to the product. system. 4. The system according to claim 3, wherein each of the first search means and the second search means includes means for designating a genre to which the IT-related product belongs, A distribution and wholesale service system having means for automatically displaying top-selling products by manufacturer. 5. The distribution wholesale service system according to claim 2, wherein said search means includes a similar search means capable of searching for an IT-related product having a function equivalent to or similar to the searched IT-related product. 6. The distribution and wholesale service system according to claim 2, wherein the search means includes means for automatically searching and displaying products having a parent-child relationship with the searched IT-related products. 7. The system according to claim 1, wherein said server system has a mail task management means for classifying an e-mail sent to each of said clients from a content thereof and performing task management on one screen. Distribution wholesale service system. 8. The system according to claim 1, wherein the server system includes a navigation unit that interactively guides a business relating to a transaction of a licensed product from each client when the IT-related product is a licensed product. Distribution wholesale service system to have. 9. The distribution wholesale service system according to claim 8, wherein the navigation means automatically guides at least a search and a price determination of the licensed product. 10. The system according to claim 8, wherein the navigation means is a means for automatically guiding at least one of retrieval of the licensed product, price determination, and creation of an estimate and order processing. Distribution wholesale service system. 11. The system according to claim 8, wherein the navigation means automatically guides at least search of the licensed product, determination of its price, processing of its order, and entry of the licensed product into an application form. Distribution wholesale service system that is the means to do. 12. The system according to claim 8, wherein the server system distributes an alert mail to the client at a predetermined time limit based on transaction data accumulated through guidance of a transaction of a licensed product by the navigation means. And a distribution wholesale service system further having an alert mail distribution means for performing the distribution. 13. The system according to claim 12, wherein the alert mail distribution unit is configured so that the predetermined period is an expiration date of a quote or a renewal date of a licensed product, and the expiration date of the quote and the renewal of the licensed product. A distribution and wholesale service system that is a means of delivering an alert mail that notifies the user of the deadline. 14. The system according to claim 1, wherein the server system is configured such that a higher-ranking person in the distribution stage executes an act on behalf of a lower-ranking person for an order for the licensed product and a subsequent transaction. Distribution wholesale service system having means. 15. The distribution wholesale service according to claim 14, wherein the agent means has means for displaying the order screen in a partial area of a homepage on the web of the subordinate to perform the order function. system. 16. A method for supporting, on a computer and a communication network, a distribution wholesale business for distributing IT (information technology) -related products from a maker to a user, comprising the steps of: Wherein information including transaction information of the IT-related products is exchanged in real time via communication means. 17. The distribution wholesale service method according to claim 16, wherein each client searches for the IT-related product. 18. The distribution wholesale service method according to claim 16, wherein the e-mail transmitted to each of the clients is classified based on its contents and task management is performed on one screen. 19. The distribution wholesale service method according to claim 16, wherein when the IT-related product is a licensed product, a business related to a transaction of the licensed product from each client is interactively guided. 20. The distribution wholesale service method according to claim 16, wherein a superior in distribution in the distribution stage executes an act relating to an order of the licensed product of a subordinate and a subsequent transaction. 21. A process executed by each means of the system according to any one of claims 1 to 15, and a process executed by each means of the system.
A computer-readable recording medium on which is recorded program data describing a process to be executed by the method according to any one of the preceding claims.