JP2002133132A - Reception queuing ticket issuing system and control method for it - Google Patents

Abstract

PROBLEM TO BE SOLVED: To perform business processing for the reception order without delay smoothly and normally by avoiding jamming especially in a room by simple constitution. SOLUTION: When a display device of one channel (e.g. fourth display device 5d) is called from a ticket issuing device 1, if no reply from the fourth display device 5d of the channel, a signal is transmitted to the fourth display device 5d taken as a calling subject from the ticket issuing device 1 through a roundabout route relaying such as a third display device 5c of another channel installed closest to the fourth display device 5d.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a numbered ticket issuing system for issuing to a customer a numbered ticket for processing predetermined tasks in a bank or a hospital in the order of reception and a control method thereof.

[0002]

2. Description of the Related Art Conventionally, for example, banks have been provided with a numbered ticket issuing system in order to smoothly perform business operations in the order of reception of customers. This type of system is installed near the entrance of the bank to guide the number of waiting customers and issue a numbered ticket with a reception number in the order of reception, and installed in the counter, the next business process is possible And a display device that is installed near the counter and calls or displays a reception number to be processed next.

In a system having such a configuration, a ticket issuing device, an operating device, and a display device are scattered in various places in a wide area such as a bank. A large number of cables are laid in the area, so that it is necessary to lay the cables under the floor so that they cannot be seen from the outside, or to lay the cables as little as possible.

In addition, when the arrangement layout of each device is changed, it is necessary to reconsider the above-described cable processing, and it has been difficult to easily cope with the layout change.

Therefore, conventionally, for example, Japanese Utility Model Registration No. 3
As described in JP-A No. 018840 and JP-A-5-197883, each of the above-mentioned ticket issuing devices and operation devices is provided with a wireless transmission / reception function, and these devices are connected not by wire but by wireless, and wired. It is considered to solve the problem of the cable processing in the case of the expression.

[0006]

However, in the case of the conventional radio system, a weak radio in the 300 MHz band which does not require certification of application of technical standards based on the Radio Law is mainly used, and since this weak radio is power saving. Although the system can be configured at low cost, the radio wave interference is weak and the transmission distance is as short as about 30 m when viewed indoors. When used indoors, for example, the operating device and the display device are viewed from the ticketing device. If it is installed in a location that is behind a building structure or an installed object inside the building, these structures or the installed object will be obstructed and the transmitted radio wave from the ticketing device will not be able to be received by the operating device or display device. There has been a problem that normal business processing may not be performed due to delay or the like.

In order to solve such a problem, conventionally,
Although it has been practiced to install a plurality of repeaters to avoid the influence of radio wave obstructions such as structures and installations, there has been another inconvenience of increasing costs. Obstacles are not limited to fixed objects as described above, and movable objects installed inside buildings can be obstacles, so avoid radio interference by taking into account the effects of these movable obstacles. Was very difficult.

SUMMARY OF THE INVENTION It is an object of the present invention to provide a simple configuration that avoids radio interference, especially in a room, so that business processes in the order of reception can be performed smoothly and normally without delay.

[0009]

SUMMARY OF THE INVENTION In order to achieve the above-mentioned object, a reception numbered ticket issuing system according to the present invention is intended to issue a numbered ticket to a customer for processing predetermined tasks in the order of reception. A ticketing device that is installed at the reception and issues a numbered ticket with a number in the order of reception and transmits the issued reception number, and a plurality of operation devices for a call operation of the reception number to be processed next. A plurality of speakers that receive a display signal corresponding to the corresponding reception number from the ticket issuing device, display the same on a display unit, and vocalize and output from a speaker when there is a calling operation of any of the operation devices. A display device with a ticket, the ticket issuing device, the operating device, and the display device are wirelessly connected to each other. A plurality of channels obtained by modulating a carrier frequency in spread radio with a predetermined frequency width, and among the channels assigned to each of the operation devices and the display devices, the operation device or the display device of a predetermined channel. And each of the operation devices and the display devices is configured to return a response to the ticket issuing device when receiving a signal of a channel assigned to the own device from the ticket issuing device, When the ticket issuing device transmits a signal to the operation device or the display device of a predetermined channel, if there is no response from the operation device or the display device of the predetermined channel, other devices installed in the vicinity thereof A signal is transmitted from the ticket issuing device to the operating device or the display device of a channel, and the operating device of the other channel or If there is a response from the display device, a signal from the ticketing device is transmitted to the operation device or the display device of the predetermined channel via a detour path relaying the operation device or the display device of another channel. It is characterized by:

According to such a configuration, when the operating device or the display device of a predetermined channel cannot receive a signal from the ticket issuing device due to a radio wave obstruction, the operating device of another channel installed near the predetermined channel. Alternatively, a signal from the ticket issuing device is transmitted to the operation device or the display device of the predetermined channel via the bypass route that relays the display device.

[0011] Therefore, even if there is a radio wave obstruction on the linear path from the ticket issuing device to the operating device or display device of the predetermined channel, the signal from the ticket issuing device is received by the operating device or display device of the predetermined channel. It is possible to install ticketing devices, operating devices and display devices without being restricted by the internal layout of structures and installations of buildings such as banks, etc. Can be performed normally without delay.

Also, in the reception ticket issuing system according to the present invention, when each of the operation devices and each of the display devices receives a signal of a channel other than the own device from the ticket issuing device and relays the signal, the reception device receives the signal. The signal is amplified, shaped, and transmitted to the operation device or the display device of a corresponding channel.

According to such a configuration, the signal for the operation device or the display device of the predetermined channel from the ticket issuing device can be reliably transmitted to the operation device or the display device.

[0014] In the reception numbered ticket issuing system according to the present invention, the ticket issuing device may be configured such that when there is no response from the operating device or the display device of the predetermined channel to which the signal has been transmitted a plurality of times in succession, the detour route is issued. The signal is transmitted via the.

According to this configuration, it is possible to reliably determine whether the state in which the operation device or the display device of the predetermined channel cannot receive the signal is caused by a radio wave obstruction or a temporary one. Even if it can last for a long time due to an object, it is possible to reliably transmit a signal from the ticket issuing device to the operation device or the display device of the predetermined channel.

Further, in the control method of the numbered ticket issuing system according to the present invention, a plurality of channels obtained by modulating a carrier frequency in a spread spectrum radio with a predetermined frequency width are provided to each of the operation device and the display device. Allocating, transmitting a signal from the ticket issuing device to the operating device or the display device of a predetermined channel, and if there is no response from the operating device or the display device of the predetermined channel, another signal installed in the vicinity thereof A signal is transmitted from the ticket issuing device to the operation device or the display device of the channel, and if there is a response from the operation device or the display device of the other channel, the operation device or the display device of the other channel is transmitted. From the ticketing device to the operation device or the display device of the predetermined channel via the relayed bypass route It is characterized by transmitting a degree.

According to such a configuration, even if there is a radio obstacle on a linear path from the ticket issuing device to the operation device or the display device of the predetermined channel, the signal from the ticket issuing device operates the predetermined channel. It can be received by the device or display device, and it is possible to install the ticketing device, operation device and display device without being restricted by the internal layout such as the structure and installation of buildings such as banks, Business processes in the order of reception can be performed easily without delay and can be performed normally without delay.

Further, the control method of the numbered ticket issuing system according to the present invention is characterized in that each of the operation devices and each of the display devices receives a signal of a channel other than the own device from the ticket issuing device and relays the signal. , Amplifying and shaping the received signal, and transmitting the amplified signal to the operation device or the display device of a corresponding channel.

According to such a configuration, the signal for the operation device or the display device of the predetermined channel can be reliably transmitted from the ticket issuing device to the operation device or the display device.

[0020]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment in which the present invention is applied to a bank reception will be described with reference to FIGS. However, FIG. 1 is a layout diagram showing the overall configuration, FIG. 2 is a block diagram of a ticket issuing device, FIG. 3 is a block diagram of a display device,
FIG. 4 is an operation explanatory diagram, and FIG. 5 is a flowchart for operation explanation.

As shown in FIG. 1, a ticket issuing device 1 installed near the entrance of a bank, and a plurality of (two in this case) operating devices 3a for transmitting and receiving radio signals to and from the ticket issuing device 1;
Display devices 5a and 5b with speakers (here, two) for transmitting and receiving wireless signals between the ticket issuing device 3b and the ticket issuing device 1.
Thus, the reception numbered ticket issuing system 7 is configured.

The ticket issuing device 1 is configured as shown in FIG.
For example, a sensor S for detecting the approach of a visitor is provided, and when this sensor S is activated, the controller 11 controls the audio circuit 13 via the interface 12 and prompts the visitor to say "Welcome. Please make a voice message and output from the speaker P.

Further, the ticket issuing apparatus 1 is provided with a display 14 composed of a liquid crystal display (LCD) with a touch panel, which includes “payment / payment”, “tax / transfer”, “time deposit”, “ The guidance message representing various business contents such as "notification / consultation", the operation key image for reception registration for each guidance message, and the number of people waiting for each guidance message are controlled by the display unit 14 under the control of the controller 11.
When any of the operation key images is operated by the customer, the printing unit 15 is controlled by the controller 11 to print a reception number corresponding to the total number of customers counted by the built-in counter of the controller 11, for example. The reception number counted is printed on paper, and a numbered ticket C is issued to the operated customer.

When the numbered ticket C with the receipt number is issued, the controller 11 controls the display unit 14 to indicate the number of people waiting for each job content at that time.
Is displayed to the customer and the number of their turn is notified to the visitor.

The ticketing device 1 includes a wireless CPU 16
And a wireless function provided by the wireless module 17,
While the reception number of the numbered ticket C printed and issued by the printing unit 15 is transmitted by a wireless signal, the wireless signal transmitted from the operation device 3a, 3b or the display device 5a, 5b is transmitted to the wireless module 17 and Wireless CPU
16, when a predetermined process is performed, for example, when one of the operations is completed on the counter side and a call operation of the reception number of the next visitor is performed, the number of persons waiting for the operation content corresponding to the operation is determined by the controller 11. Display 1 after subtraction
The number of waiting persons displayed in 4 is decremented.

At this time, a spread spectrum radio is used as the radio signal. This spread spectrum radio uses a high frequency band of 2.4 GHz, and the carrier frequency of 2.4 GHz is, for example, 3 MHz.
Are modulated to form a plurality of channels, and these channels are respectively assigned to the operation devices 3a and 3b and the display devices 5a and 5b. When a signal of a predetermined channel is transmitted from the ticket issuing device 1, the operating device 3a, 3b or the display device 5a, 5b of the channel is called, and the called operating device 3a, 3b or the display device 5a, 5b. A response is returned to the ticket issuing device 1.

Here, the spread spectrum radio is capable of high-speed transmission, has good linearity, and its transmission distance is as long as about 100 m in an outdoor view and about 50 m in an indoor view, and has excellent anti-interference properties. is there.

In FIG. 2, reference numeral 18 denotes an uninterruptible power supply circuit incorporated in the ticket issuing apparatus 1, which is connected to a commercial power supply and charged, and supplies power to ensure the operation of each section of the ticket issuing apparatus 1 during a power failure.

The operating devices 3a and 3b are installed in a counter of a bank, and operated by a bank clerk when calling a reception number to be processed next, and include a wireless module, a CPU, and operation keys. Operating device 3a,
When the operation key 3b is operated, a calling signal is output by the CPU, and the calling signal is transmitted to the ticket issuing apparatus 1 as a wireless signal by the wireless module. Then, in the ticket issuing device 1 receiving this, the reception number to be subjected to the next business process is derived, and the reception number is displayed on the display device 5a, 5a or 5b.
A display signal is transmitted as a wireless signal to be displayed by b.

The display devices 5a and 5b are configured as shown in FIG. 3, and include a wireless module 51 for transmitting and receiving to and from the ticket issuing device 1, a CPU 52, an audio board 53, and a display unit 54 including segment display LEDs. , An LED driver 55 for driving the LED of the display unit, and a planar speaker 56, which are usually installed near a counter of a bank, for example, on or above the counter.

Then, as described above, the operating devices 3a,
When the display devices 5a and 5b receive the wireless display signal from the ticket issuing device 1 based on the calling operation of 3b, the CP
The LED driver 55 is controlled by U52, and the reception number based on the display signal is displayed on the display unit 54 by the LED driver 55, and at the same time, the reception number is voiced by the voice board 53 and output as voice from the speaker 56. A call is made to a waiting customer.

By the way, in the above-mentioned system, the operating devices 3a, 3a,
When 3b or the display devices 5a and 5b are called from the ticket issuing device 1, for example, even if the calling is repeated three times by the ticket issuing device 1, there is no response from the operating devices 3a and 3b or the display devices 5a and 5b of the channel. For example, the ticket issuing device is provided via a detour route which relays the operating device 3a, 3b or display device 5a, 5b of another channel which is installed closest to the operating device 3a, 3b or display device 5a, 5b of that channel. The operation device 3a, 3b or the display device 5a, 5 of the channel to be called from 1
b is configured to be transmitted.

At this time, the operation devices 3a and 3b and the display devices 5a and 5b have a function of amplifying, shaping and transmitting the received signal when receiving and relaying a signal of a channel other than the own device. ing.

Next, the procedure of such a relay operation is described in FIG.
The example shown in FIG. In FIG. 4, the first to fourth 4
The display devices 5a, 5b, 5c and 5d are installed, and the first to fourth display devices 5a to 5d are sequentially or randomly called from the ticket issuing device 1 as shown in FIG. When transmission and reception are performed after confirming the response from the display devices 5a to 5d, if the transmission and reception between the ticket issuing device 1 and the fourth display device 5d cannot be performed normally due to a radio wave obstruction, FIG.
As shown in the figure, via a bypass route that relays the third display device 5c installed near the fourth display device 5d,
The example which transmits the signal for the 4th display apparatus 5d from the ticket issuing apparatus 1 is shown.

In this case, as shown in FIG.
When a signal of a channel assigned to the display device 5d is transmitted and called from the device to the fourth display device 5d (S1), a response from the fourth display device 5d is sent by the controller 11 of the ticket issuing device 1. It is determined whether or not there is (S2). If the determination result is NO, it can be determined that there is no abnormality, and the operation ends as it is.

On the other hand, if the decision result in the step S2 is YES, a decision is made as to whether or not the call has been repeated three times (S3). If the decision result is NO, the process returns to the step S1 described above, and the decision result is returned. If the answer is YES, it is determined that the non-response from the fourth display device 5d is due to radio interference, and the third display device 5c installed near the fourth display device 5c is called and the response is confirmed (S4).

Then, it is determined whether or not there is a response from the third display device 5c (S5).
In the case of S, the signal for the fourth display device 5d is amplified and shaped by the third display device 5c that has responded, and then the signal is transmitted to the fourth display device 5d (S
6), the response from the fourth display device 5d is confirmed on the ticket issuing device 1 side (S7), and it is determined that the transmission and reception between the ticket issuing device 1 and the fourth display device 5d have been normally performed, and the subsequent operation is performed. Ends.

On the other hand, if the decision result in the above step S5 is NO, another display device (here, the first and second display devices 5a, 5a, 5a, 5a, 5a,
The switching to b) is performed (S8), the response confirmation from the switched other display device is performed (S9), and thereafter, the process returns to the above-described step S5, and the bypass is performed by relaying the responding display device. The fourth display device 5d via the route
Is sent to

In this case, a signal may be transmitted to the display devices 5a and 5b via a bypass route that relays the operation devices 3a and 3b.

When transmitting and receiving between the ticket issuing device 1 and the operating devices 3a and 3b, avoiding radio interference via a bypass route is performed in the same manner as described above.

Therefore, according to the above-described embodiment, even if a radio wave obstruction exists on a linear path from the ticket issuing device 1 to the operating device 3a, 3b or the display device 5a, 5b of a predetermined channel, the ticket issuing is performed. Since the signal from the device 1 can be received by the operation device 3a, 3b or the display device 5a, 5b of the predetermined channel, the ticket issuing device 1, without being restricted by the internal layout such as the structure or installation of the bank building.
The operation devices 3a and 3b and the display devices 5a and 5b can be installed.

Further, since radio interference can be avoided beforehand,
Business processes in the order of reception can be performed smoothly and normally without delay, and it is possible to contribute to improvement in processing efficiency of business.

When each of the operating devices 3a and 3b and each of the display devices 5a and 5b receives and relays a signal of a channel other than the own device from the ticket issuing device 1, the received signal is amplified and shaped. Since transmission is performed to the operation device 3a, 3b or the display device 5a, 5b of the corresponding channel, the operation device 3a of the predetermined channel from the ticketing device 1 is transmitted.
It is possible to reliably transmit a signal intended for 3b or the display device 5a, 5b to the operation device 3a, 3b or the display device 5a, 5b.

Although FIG. 1 shows a case where the number of the operating devices 3a and 3b and the number of the display devices 5a and 5b are two, it is needless to say that each of these may be three or more. In this case, the same effects as those of the above embodiment can be obtained.

Further, in the above-described embodiment, the case where the communication from the operating device or the display device that has called out is not repeated three times is determined to be the communication failure due to the radio wave interference. The transmission is not limited to the transmission via the bypass route only when there is no response. For example, the transmission via the bypass route may be performed if there is no response even once.

In the above embodiment, the ticket issuing device 1
Are shown as one unit, but two or more units may be provided.

Further, in each of the embodiments described above, the case where the present invention is applied to the reception of a bank has been described. The present invention can be applied to the reception of registration of a mobile phone and the like, and in that case, the same effect as in the above embodiment can be obtained.

The present invention is not limited to the above-described embodiment, and various changes other than those described above can be made without departing from the gist of the present invention.

[0049]

As described above, according to the first and fourth aspects of the present invention, the radio wave obstacle exists on the linear route from the ticket issuing device to the operation device or the display device of the predetermined channel. Also, the signal from the ticket issuing device can be received by the operating device or the display device of the predetermined channel, and the ticket issuing device, the operating device and the display device can be received without being restricted by the internal layout such as the structure or installation of a building such as a bank. The device can be installed.

Further, the influence of radio interference can be easily avoided, and business processes in the order of reception can be smoothly and normally performed without delay.

According to the second and fifth aspects of the present invention, it is possible to reliably transmit a signal for an operation device or a display device of a predetermined channel from the ticket issuing device to the operation device or the display device. become.

According to the third aspect of the present invention, it is possible to reliably determine whether the state in which the operation device or the display device of the predetermined channel cannot receive the signal is due to a radio wave obstacle or is temporary. It is possible to reliably transmit the signal from the ticket issuing device to the operation device or the display device of the predetermined channel even if the operation can be continued for a certain length of time due to the radio wave obstruction.

[Brief description of the drawings]

FIG. 1 is a layout diagram showing an overall configuration of an embodiment of the present invention.

FIG. 2 is a block diagram of a ticket issuing device according to an embodiment of the present invention.

FIG. 3 is a block diagram of a display device according to the embodiment of the present invention.

FIG. 4 is an operation explanatory diagram of one embodiment of the present invention.

FIG. 5 is a flowchart for explaining the operation of the embodiment of the present invention;

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Ticket issuing device 3, 3b Operation device 5a, 5b, 5c, 5d Display device 7 Reception ticket issuing system

 ────────────────────────────────────────────────── ─── Continuation of front page (72) Inventor Yukihiko Inagaki 1-7-131 Nishinomiyahara, Yodogawa-ku, Osaka F-term in Izumi Electric Co., Ltd. 5B055 EE13 PA42

Claims (5)

[Claims] 1. To issue a numbered ticket to a customer for processing a predetermined job in the order of reception to a customer, issue a numbered ticket attached to the reception and numbered in the order of reception, and transmit the issued number of reception. A ticket issuing device, and a plurality of operating devices for a call operation of the reception number to be subjected to the next business process,
With a plurality of speakers for receiving a display signal corresponding to the corresponding receipt number from the ticket issuing device and displaying the same on the display unit when receiving a call operation of any one of the operation devices and outputting the sound from the speaker. In a reception numbered ticket issuing system in which the ticket issuing device, the operation device, and the display device are wirelessly connected to each other, the ticket issuing device has a carrier frequency in a spread spectrum radio, a predetermined frequency width. Among the channels assigned to each of the operation devices and the display devices, a signal is transmitted to the operation device or the display device of a predetermined channel, and each of the operation devices And each of the display devices receives a signal of a channel assigned to itself from the ticket issuing device. A response is returned from the operation device or the display device of the predetermined channel when the ticket generation device transmits a signal to the operation device or the display device of the predetermined channel. If there is no, a signal is transmitted from the ticket issuing device to the operating device or the display device of another channel installed in the vicinity thereof, and if there is a response from the operating device or the display device of the other channel, Transmitting a signal from the ticket issuing device to the operation device or the display device of the predetermined channel via a detour path relaying the operation device or the display device of the other channel; system. 2. The operation device and the display device,
When receiving and relaying a signal of a channel other than the own device from the ticket issuing device and relaying the signal, the received signal is amplified, shaped, and transmitted to the operation device or the display device of the corresponding channel, The reception numbered ticket issuing system according to claim 1. 3. The ticket issuing device transmits a signal via the bypass route when there is no continuous response from the operating device or the display device of the predetermined channel that has transmitted the signal a plurality of times. The numbered ticket issuing system according to claim 1 or 2, wherein the numbered ticket issuance system. 4. In order to issue a numbered ticket to a customer for processing predetermined tasks in the order of reception, issue a numbered ticket provided at the reception and numbered in the order of reception and transmit the issued number to the customer. A ticket issuing device, and a plurality of operating devices for a call operation of the reception number to be subjected to the next business process,
With a plurality of speakers for receiving a display signal corresponding to the corresponding receipt number from the ticket issuing device and displaying the same on the display unit when receiving a call operation of any one of the operation devices and outputting the sound from the speaker. A control method for a reception rearranging ticket issuing system in which the ticket issuing device, the operation device, and the display device are wirelessly connected to each other, wherein a carrier frequency in spread spectrum radio is modulated with a predetermined frequency width. Assigning the plurality of channels to each of the operation devices and the display devices, transmitting a signal from the ticket issuing device to the operation device or the display device of a predetermined channel, the operation device or the display of the predetermined channel If there is no response from the device, the operation device or the front of the other channel installed near it A signal is transmitted from the ticket issuing device to the display device, and if there is a response from the operation device or the display device of the other channel, via a bypass route relaying the operation device or the display device of the other channel A method for controlling a numbered ticket issuing system, wherein a signal from the ticket issuing device is transmitted to the operation device or the display device of the predetermined channel. 5. The operation device and the display device,
When receiving and relaying a signal of a channel other than the own device from the ticket issuing device and relaying the signal, the received signal is amplified, shaped, and transmitted to the operation device or the display device of the corresponding channel, The control method of the reception numbered ticket issuing system according to claim 4.