JP2002117186A - Questionnaire managing device and questionnaire method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a questionnaire managing device and a questionnaire method, with which a questionnaire can be executed to a questionnaire answer without recognizing the questionnaire. SOLUTION: This device is provided with a server computer, user terminal equipment and client terminal equipment capable of communication through the Internet. The server computer registers questionnaire answer choices provided from the client terminal equipment and providing articles or the like to be provided to the questionnaire answerers and by publishing plural questionnaire answer choices 107a...107d expressing the objects to be provided to the questionnaire answerers, each of questionnaire answerers can not notice the questionnaire. When the questionnaire answerer gives answers after selecting the answers as many as a limited number clearly described on a preset questionnaire answer choice display picture 107, the answers are registered on the server computer as answer choices.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a questionnaire management device and a questionnaire method communicably connected to a terminal device via a communication network, and a recording medium recording a program for performing a questionnaire.

[0002]

2. Description of the Related Art Conventionally, a questionnaire method has been known as a means for conducting a market research on goods and services. As a conventional questionnaire method, for example, a questionnaire object for which a market survey of a product or service is to be performed is used as a questionnaire answer option, and a plurality of questionnaire answer options are presented to a user as a questionnaire respondent. There is a method of selecting items desired by the user from the answer options and having them answer, collecting and counting the results, and investigating products and services that the user needs. The information obtained in this way is useful for subsequent management and the like.

However, in the method described above,
Users who are concerned that their answers are analyzed as data and used in business are difficult to answer the questionnaire, collecting data is not easy, and there is a possibility that the collected data may be biased. There is a problem that it becomes something.

[0004] In addition, a user who is indifferent to the questionnaire may select an appropriate questionnaire answer option irrespective of items that the user desires or considers necessary.

[0005]

DISCLOSURE OF THE INVENTION The present invention has been proposed in view of the above circumstances, and can be carried out without the questionnaire respondents recognizing that the questionnaire is a questionnaire. A first object of the present invention is to provide a questionnaire management device, a questionnaire method, and a recording medium that describes a program for performing a questionnaire, in which collected data is not biased.

According to the present invention, a questionnaire in which a questionnaire respondent can select and answer from a plurality of questionnaire answer options that the user truly wants to select, and can obtain highly reliable data. A second object is to provide a management device, a questionnaire method, and a recording medium in which a program for performing a questionnaire is described.

[0007]

The questionnaire management apparatus according to the first aspect of the present invention, the questionnaire method according to the ninth aspect of the present invention, and the questionnaire management in the recording medium storing the program for performing the questionnaire according to the eleventh aspect of the present invention. It is assumed that the device confidentially presents the questionnaire answer option to a questionnaire respondent who uses the terminal device to answer a plurality of questionnaire answer options which are options for answering the questionnaire. By doing so, it is possible for the questionnaire respondent to be unable to recognize the questionnaire. This can prevent a questionnaire respondent from having a concern that his / her answer is analyzed as data and used in a business, etc., and can easily answer the questionnaire respondent. Therefore, more answers can be easily obtained, and the data of the collected answers can be less biased.

[0008] In the questionnaire management apparatus according to the second invention of the present application, the questionnaire method according to the tenth invention of the present application, and a recording medium recording a program for performing a questionnaire according to the twelfth invention of the present application, When the answer is given, the questionnaire is presented so that it can be provided with the questionnaire answer option, and the questionnaire answer option that is selected and answered is provided to the questionnaire respondent. By doing so, the survey respondents will not be able to recognize the questionnaire, and if they answer, they will be able to receive something related to the questionnaire answer options that they answered, Select and answer. As a result, more people can be answered, more answers can be easily obtained, and the data of the collected answers can be less biased. Note that “things related to the questionnaire response options” refers to items related to the items described as questionnaire response options, and “related items” include the described items themselves. In addition, related "things" include not only goods but also contents of services and plans.

[0009] In the questionnaire management device according to the third invention of the present application, the questionnaire management device is provided so that a questionnaire response option can be provided to the questionnaire respondent so that the response to the questionnaire response option can be provided. Presentation means for presenting a plurality of
For survey respondents who answer using the terminal device,
Providing means for providing those related to the selected questionnaire response options. By doing so, the survey respondents can understand that they can get something related to the questionnaire answer options that they answered, and what they really want to get those related to the questionnaire answer options Is positively selected and answered. As a result, more people can be answered, more answers can be easily obtained, and the data of the collected answers can be less biased.

[0010] In the questionnaire management apparatus according to the fourth invention of the present application, each of the questionnaire answer options is presented so as to represent what is provided to the questionnaire respondent. By doing so, the respondents to the questionnaire actively select what they really want to answer in order to understand specifically what they can get if they answer. This allows even more people to
You can get an answer.

[0011] In the questionnaire management apparatus according to the fifth invention of the present application, the questionnaire management apparatus includes answer restriction means for allowing the questionnaire respondent to select only a preset limit number from a plurality of questionnaire answer options and to answer. In addition, it is assumed that the questionnaire implementer who conducts the questionnaire can arbitrarily set the limited number of the answer limiting means. For example, when conducting a questionnaire on a dish that is popular with the user among the dishes handled by oneself, it is common for one person to order a plurality of dishes at the same time. A dish that is usually eaten together with a dish selected by a person is not selected, and as a result, the questionnaire implementer may think that the dish to be eaten together is not popular and remove it from the dish menu. Therefore, in such a case, the answer data of the questionnaire is not reliable. Therefore, as in the fourth invention of this application, the limit number is set arbitrarily by the questionnaire implementer, so that the limit number is set according to the type of the object such as the product or service to be surveyed. Can be changed, and the reliability can be increased irrespective of the type of the object such as the product or service to be subjected to the questionnaire.

The questionnaire management apparatus according to the sixth aspect of the present invention includes answer limiting means for allowing a questionnaire respondent to select only a predetermined number of answers from among a plurality of questionnaire answer options, and to answer the question. It is assumed that the limited number of means is set to a plurality smaller than the number presented by the presenting means. For example, as in the third invention of the present application, if a questionnaire respondent can receive an item related to the questionnaire object answered, the questionnaire respondent thinks that the questionnaire answer option is particularly desired. In some cases, an attempt is made to select a questionnaire that does not exist, and an unlimited number of questionnaire answer options may be selected. As a result, the answer data may be unreliable. On the other hand, when only one is selected, for example, when one person selects only one dish from the dishes handled by oneself, there is a risk that the food that the person normally eats with the selected dish will not be selected. Occurs. Therefore, as in the sixth invention of the present application, this can be prevented by providing a plurality of limit numbers, and the correlation between the products and the like selected at the same time is highly likely to be ordered at the same time. You can know. Also, because you can know the correlation between each other,
For example, it is also possible to create a food menu suited to the needs of the user, for example, to make a set menu by combining the foods selected at the same time.

[0013] In the questionnaire management apparatus according to the eighth invention of the present application, the questionnaire management apparatus detects that the same questionnaire respondent has answered a plurality of times without giving the questionnaire respondent an identification ID. It is assumed that a detecting means is provided. For example, even if a limited number is provided as in the above fifth invention, if the same person answers a plurality of times in order to obtain items related to the questionnaire answer option, as a result, the number exceeds the limited number. An unlimited number of answers will be selected and the answer data will be biased. Therefore, by providing a detecting means for detecting the response from the same questionnaire respondent a plurality of times as in the eighth invention of the present application, when the same questionnaire respondent responds a plurality of times, Can be detected, and, for example, when totaling answer data within a predetermined period, the second and subsequent answers from the same questionnaire respondent can be excluded. Can be expensive. In addition, since the detection is performed without giving the ID of the respondent to the questionnaire, a user who does not want to be registered with the ID is given the ID of the questionnaire, and the questionnaire can be widely conducted.

[0014]

FIG. 1 is a block diagram showing an embodiment of a questionnaire management apparatus according to the present invention.

The questionnaire management device according to the present embodiment includes a questionnaire management device 1 and terminal devices 2 and 3.
The questionnaire management device 1 includes a server computer 1. The terminal devices 2 and 3 include a user terminal device 2 and a client terminal device 3 communicably connected to the server computer 1 via the Internet 10 as a communication network.

The user terminal device 2 and the client terminal device 3 each include a display device 2a, 3a and an input device 2b, 3
b. In this embodiment, for convenience of explanation, the terminal device used by the user (survey respondent) is the user terminal device 2 and the terminal device used by the client (survey performer) is the client terminal device 3. Substantially the same, the client uses the user terminal device 2 and the user uses the client terminal device 3
You can also use the to answer the questionnaire.

The server computer 1 includes a questionnaire answer option database 11 and an answer limb database 12
The provided product database 18, the questionnaire answer option registering means 13, the answer limb registering means 14, the provided product registering means 19, the control device 15 having the searching means 15a, the transmitting means 16a, and the receiving means 16b Have.

Questionnaire answer option database 11
Is an option to respond to the questionnaire, and stores a questionnaire object such as a product, service, or plan content to be subjected to the questionnaire as a questionnaire answer option.

The questionnaire answer option registration means 13 obtains a questionnaire answer option from the client terminal device 3 via the Internet 10 and registers the obtained questionnaire answer option in the questionnaire answer option database 11 in association with the client. This is performed with the client terminal device 3.

More specifically, the questionnaire response option registration means 13 performs option input encouragement processing, option input fetch processing, and questionnaire response option registration processing.

The option input recommendation process is a process of displaying a questionnaire answer option on the display device 3a of the client terminal device 3 via the Internet 10 and waiting for input of a questionnaire answer option from the input device 3b of the client terminal device 3 via the Internet 10. is there.

The option input fetching process is performed by the input device 3b of the client terminal device 3 according to the option input recommendation process.
This is a process of taking in the questionnaire answer options input from the Internet via the Internet 10.

The questionnaire answer option registration process is a process of registering the questionnaire answer option obtained by the option input capturing process in the questionnaire answer option database 11 in association with the client.

The answer limb database 12 stores the options selected and answered by the user from among a plurality of questionnaire answer options from the user as answer limbs.

The answer limb registration means 14 acquires the answer limb from the user terminal device 2 via the Internet 10 and registers the obtained answer limb in the answer limb database 12 in association with the user and the client. This is performed with the device 2.

More specifically, like the above-mentioned questionnaire answer option registering means 13, an answer limb input encouragement process, an answer limb input taking-in process, and an answer limb registration process are performed.

The provided product database 18 sets items related to the questionnaire response options as provided products, and stores the provided products in association with the questionnaire response options.

The provided product registering means 19 obtains the provided product from the client terminal device 3 via the Internet 10 and registers the obtained provided product in the provided product database 18 in association with the questionnaire response option. This is performed with the device 3. More specifically, similarly to the above-described questionnaire answer option registering means 13 and answer limb registering means 14, it performs a provided product input encouragement process, a provided product input capturing process, and a provided product registration process.

The search means 15a of the control device 15 shown in FIG.
The client terminal device 3 receives a search command including an answer designation from the client terminal device 3 via the Internet 10, searches the answer limb database 12 according to the search command, and extracts the answer limb corresponding to the search command.
Do between. Further, when there is a response to the questionnaire response option from the user terminal device 2 via the Internet 10, the search unit 15a searches the provision product database 18 for a product corresponding to the questionnaire response option that has been answered, and A process for extracting a provided product to be performed is performed.

In this embodiment, the search means 15a
Is searched for by the client terminal device 3.
The statistical value related to the extracted questionnaire answer option is displayed on the display device 3a of the client terminal device 3 without giving information that can identify the respondent extracted according to the search command.

More specifically, the search means 15a
The search of the answer by the search input search process, the search input capture process, the answer limb extraction process, the statistical process, the extraction result display process, and the re-search input recommendation process are performed.

The search input recommendation process is a process of displaying a search command on the display device 3a of the client terminal device 3 via the Internet 10 and waiting for input of a search command from the input device 3b of the client terminal device 3. .

The search input capturing process is a process of capturing a search command input from the input device 3b of the client terminal device 3 via the Internet 10 in accordance with the search input recommendation process.

The answer limb extraction process is a process of searching the answer limb database 12 in accordance with the search command obtained by the search input capturing process, and extracting the answer limb corresponding to the search command.

The statistical process is a process for obtaining a statistical numerical value regarding the answer limb extracted by the answer limb extracting process.

The extraction result display process is a process for displaying the statistical values obtained by the statistical process on the display device 3a of the client terminal device 3 via the Internet 10.

In the re-search input encouragement process, the above-described statistical values are transmitted to the client terminal device 3 via the Internet 10.
Is displayed on the display device 3a of the client terminal device 3 via the Internet 10 to input a search command again, and the input of the search command from the input device 3b of the client terminal device 3 is performed. This is the waiting process.

The transmitting means 16a of FIG. 1 transmits information from the server computer 1 to the terminal devices 2 and 3 via the Internet 10.

The receiving means 16b receives information from the terminal devices 2 and 3 via the Internet 10.

FIG. 2 shows a server computer 1, a user terminal device 2, and a server computer 1 used in the questionnaire management device shown in FIG.
3 is a diagram illustrating an example of a hardware configuration of a client terminal device 3.

The server computer 1 is a storage device, a hard disk 50 which is a recording medium on which the program of the present system is recorded, a CPU 51 which is a control device for executing the program recorded on the hard disk 50, a CRT 52 which is a display device, an input device. And a communication interface 53 for communicating with the user terminal device 2 and the client terminal device 3 via the Internet 10.

Hard disk 5 of server computer 1
0 stores data constituting the questionnaire answer option database 11, the answer limb database 12, and the provided product database 18 in addition to the above-mentioned program. That is, the hard disk 50 corresponds to the questionnaire answer option database 12, the answer limb database 12, and the provided product database 18 of FIG.

The CPU 51 of the server computer 1
Is a questionnaire answer option registering means 13, an answer limb registering means 14, a provided article registering means 19, and a searching means 1 shown in FIG.
5a, the information transmitting means 16a, and the receiving means 16b.

The user terminal device 2 shown in FIG. 2 includes a CRT 21 as a display device, a keyboard 22 and a mouse 23 as input devices, a hard disk 26 as a recording medium for recording a program for browsing information communicated via the Internet 10 and the like. And a communication interface 25 for communicating with the server computer 1 via the Internet 10.

The CRT 21 of the user terminal device 2 in FIG. 2 corresponds to the display device 2a in FIG. User terminal device 2 in FIG.
1 corresponds to the input device 2b of FIG.

The client terminal device 3 shown in FIG. 2 includes a CRT 31 serving as a display device, a keyboard 32 and a mouse 33 serving as input devices, and a hard disk 36 serving as a recording medium on which a program for browsing information communicated via the Internet 10 is recorded. , CPU 34 for executing programs and the like recorded on hard disk 36, Internet 10
And a communication interface 35 for communicating with the server computer 1 via the.

The CRT 3 of the client terminal device 3 shown in FIG.
1 corresponds to the display device 3a in FIG. The keyboard 32 and the mouse 33 of the client terminal device 3 in FIG. 2 correspond to the input device 3b in FIG.

Next, the operation of this embodiment will be described. First, a description will be given of a case where a questionnaire answer option and a provided product are newly registered in the server computer 1 of the management site. FIG. 3 is a flowchart in a case where a questionnaire answer option and a provided product are newly registered. When the client accesses the management site (FIG. 3, step S
1) A client identification ID entry screen (not shown) for entering a client identification ID and a password from the server computer 1 of the management site to the client terminal device 3; a store information entry screen 100 shown in FIG. 6; A questionnaire answer option entry screen 101, a provision content entry screen 102, a provision name entry screen 103, and a specific concrete offer content entry screen 104 shown in FIG.
Step S2).

The store information entry screen 100 shown in FIG.
A store category column 100a, a purpose column 100b, a store name column 100c, an address column 100d, and the like are provided, and predetermined items are entered therein.

The questionnaire answer option entry screen 101 shown in FIG. 7 is provided with an option entry field 101a, an option ID 101b provided beside the option entry field 101a, and a limited number entry field 101c provided above these. ing. The option entry column 101a is described so that the client can specify a questionnaire target such as a product, a service, or a plan content that the client wants to conduct a questionnaire. In this embodiment, the name of the tempura to be surveyed is given to represent the content itself to be provided to the user, for example, such as "Tempera free service for one person", and in this way, the user can select an option. At first glance, it can be understood that when the user selects and answers the option of “Tempra one-person free service”, the user can receive the Tempura one-person free service which is the content described in the selected and answered option. ing. The limit number determines the number of choices to be selected from among the questionnaire response options. For example, if the user wants to select two from a plurality of questionnaire response options, click the limit number setting button 101e. ,
"2" is described in the limit number entry column 101c. These columns 101a and 101b can be filled in by placing the cursor on a "new" button 101d provided on the questionnaire response option entry screen 101 and clicking the button.

The provided content entry screen 102 shown in FIG. 8 describes the provided content provided to the user who has answered the questionnaire. The contents to be provided are those related to the questionnaire answer options on the questionnaire answer option entry screen 101. For example, as shown in FIG. 8, when the user clicks on the “provided content” button 102 a and conducts a questionnaire on the foods handled by him / her, it states that a coupon for the food described as an option is to be provided.

The provided name entry screen 103 shown in FIG. 9 is provided with a provided name entry column 103a and a provided name ID 103b corresponding to each provided name on the side thereof. Enter the provided name corresponding to each questionnaire answer option.

[0053] A screen 10 for inputting concrete contents of provision shown in FIG.
4 specifically describes the contents of the provision of each provided name described on the provided name entry screen 103.

After the above items have been described, an “OK” button 10 provided at the bottom of the concrete offer content entry screen 104
4a Click. As a result, the questionnaire answer options, the limited number, the provided name, and the like are sent to the server computer 1 (FIG. 3, step S3).

When sent to the server computer 1, the questionnaire answer options and the limit number are stored in the questionnaire answer option database 11 in association with the client identification ID. Further, the provided item is stored in the provided item database 18 (FIG. 3, step S4).

When the questionnaire answer options or the limit number are changed after the questionnaire answer options are registered, the management site is accessed and the registered correct client ID and the registered client ID are displayed on the ID ID entry screen (not shown). A password is entered, and a questionnaire answer option entry screen 101 shown in FIG. 7 is transmitted. The questionnaire answer options can be changed by clicking a "change" button 101e, and the limit number can be changed by clicking a "limit number setting" button 101e. Can be.

Next, the questionnaire method will be specifically described. FIG. 4 is a flowchart when the user answers the questionnaire.

First, when the user accesses the management site (FIG. 4, step S11), the server computer 1 of the management site sends a top screen 105 to the user terminal device 2 as shown in FIG. 11 (FIG. 4, step S11). S12). On the top screen 105, an area search area 105a, a category search area 105b, and a target search area 105c are sectioned, so that stores or the like that are interesting to the user can be searched by area. And the user
The cursor is moved to a menu in any of the areas 105a, 105b, and 105c and clicked (FIG. 4, step S13). For example, when the user clicks on the food and beverage menu 107b1 in the category search area 105b, the search means 15a of the server computer 1 searches the questionnaire answer option database 11 for a corresponding one, and as shown in FIG. The search result screen 106 is sent from the server computer 1 to the user terminal device 2 (step S14 in FIG. 4) and displayed on the CRT 21 of the user terminal device 2.

Further, when the user enters the search result screen 106
In FIG. 13, for example, when Japanese food A106a is clicked (FIG. 4, step S15), the search means 15a of the server computer 1 searches the questionnaire answer option database 11 for a corresponding one, and as shown in FIG. As described above, the questionnaire answer option display screen 107 listing the plurality of questionnaire answer options 107a to 107d is sent from the server computer 1 to the user terminal device 2 (FIG. 4, step S16), and displayed on the CRT 21 of the user terminal device 2. . Each questionnaire answer option 107 on this questionnaire answer option display screen 107
a... 107d are given the names of the dishes provided by the Japanese cuisine A and represent the content of the offer itself to the user. In this way, what represents the content to be provided to the user is used as a questionnaire response option in the database 1.
4 and a step S16 of sending a plurality of questionnaire answer options 107a... 107d indicating contents to be provided to the user to the user terminal device 2 and sending the questionnaire answer option display screen 107 to the user terminal device 2. Corresponding to

The questionnaire answer option screen 10
7, a limit number instruction column 107e is posted above the questionnaire answer options 107a to 107d, and indicates the limit number (2 in this example) when selecting the questionnaire answer options 107a to 107d. The limit number is the number entered in the limit number entry column 101c by the client described above, and the server computer 1 searches the questionnaire answer option database 11 for posting.

Then, the user selects two dishes from the questionnaire answer options 107a to 107d, which he / she wants to eat by receiving a free service when going to Japanese cuisine A, according to the limited number. Option 107a
... Check column 105a1 provided on the left side of 107d
Move the cursor to 105d1 and click. For example, a check box 105b1 for a free service option 107b for chawanmushi and a free service option 107c for sashimi serving
When the check box 107c1 is clicked, a check mark is put in each of the check boxes 107b1 and 107c1. At this time, the questionnaire answer option display screen 107 on which the questionnaire answer options 107a to 107d are posted cannot be recognized by the user as a questionnaire at all, and each of the questionnaire answer options 107a to 107d
Since the content itself, which is a free service related to the cuisine of Japanese cuisine A, which is provided to the user, the user selects one of the questionnaire response options 107a to 107d, and selects the selected questionnaire response option 10
Since it is understood that the contents described in 7a... 107d can be provided, the user is interested and actively selects and answers what he or she wants to eat.

Then, the "OK!" Button 107f is clicked (FIG. 4, step S17). Step S17 in which the user selects from a plurality of questionnaire answer options 107a to 107d and clicks the "OK!" Button 107f corresponds to the answer means in the claims. If only one or three or more of the questionnaire answer options 107a to 107d are selected, or if three or more are selected, the server computer 1 detects this and requests the selection again (step S21 in FIG. 4). When two are selected, the two are transmitted to the server computer 1 (FIG. 4, step S18), and the received server computer 1 provides a free service of one bowl of Japanese cuisine A and a serving of sashimi for Japanese cuisine A as shown in FIG. Detecting that the free service has been selected, the user is provided with one free service coupon 108
a and the free sashimi service coupon 108b are transmitted (FIG. 4, step S19). Steps 21 and 18 correspond to the answer limiting means in the claims.

As a result, the user can obtain a free service coupon 108a for one bowl and a free service coupon 108b for sashimi. In addition, the server computer 1 stores in the answer limb database 12 as answer limbs which are selected and answered as a result of the questionnaire regarding Japanese cuisine A, the option of one free service of chawanmushi and the option of free service for sashimi (see FIG. 4, step 20). Upon receiving the answer limb, the answer limb database 12
Step 20 corresponds to the collecting means in the claims. In addition, when storing in the answer limb database 12, the user who has answered is specified, and FIG.
As shown in FIG. 5, the information is stored for each date and time when an answer is given (FIG. 4, step S20). In the present embodiment, the identification of the user who has given the answer and the date and time of the answer is to use a cookie, that is, to temporarily write and save data in the user terminal device 2 of the user who has responded through the Internet by the management site. Using a mechanism that can record the information about the last visit to the site, the date and time of the visit, the number of visits, etc., by using the terminal history reference means for viewing the history of the user terminal device 2 accessing the management site,
The user who has answered is specified, and stored for each date and time when the answer was given (FIG. 4, step S20).

Next, a case where the client looks at the result of the questionnaire will be described.

FIG. 5 is a flowchart when the client looks at the result of the questionnaire. First, the client accesses the management site (FIG. 5, step S3).
1) When a client ID and a password are input and transmitted on an ID ID entry screen (not shown), the server computer 1 of the management site detects this and, if the input items are correct, as shown in FIG. (Step S3)
2). The client inputs and transmits a condition to be known (FIG. 5, step S33). For example, from August 25 to September 1
If you want to know the answer in the order of the number of answers by 0 days, select and click the answer number order column 109a, enter the corresponding number in the total period column 109c, and click the search button 109d. I do. Thereby, it is transmitted to the server computer 1. The server computer 1 that has received the transmission first searches the answer limb database 12 for answer limbs that meet the above conditions.

Then, it is detected whether or not the retrieved answer data includes the data of the same user (FIG. 5, step S35). The tallying process is performed in the order of the number of answers according to the tallying condition as it is, and the tallying result screen 110 in the order of the number of answers is transmitted as shown in FIG. On the other hand, if the retrieved answer data includes that of the same user, the second and subsequent answer limbs of the same user are excluded (FIG. 5, step S37), and then, according to the counting conditions. Aggregation processing is performed in the order of the number of answers, and the aggregation result screen 110 in the order of the number of answers is transmitted (FIG. 5, step S3).
6). Based on step S20 of using the cookie of the user terminal device 2 that has responded and viewing the history of the user terminal device 2 accessing the management site and identifying the user who has responded, the retrieved limb data is included in the retrieved limb data. The step S35 of detecting whether or not the same user is included includes determining that the same questionnaire respondent has responded a plurality of times without assigning an identification ID to the questionnaire respondent in the claims. It corresponds to the detecting means for detecting. In addition, step S36 of excluding the second and subsequent answer limb data of the same user by the detection means and summing up the data.
Step S37 forms a duplicate registration prevention means for preventing duplicate registration at the time of counting.

Thus, between August 25 and September 10, the client can know the limbs that have received many answers, and can know the dishes and the like that are popular in his or her store. Therefore, for example, the client can increase the purchase of popular food ingredients and respond to the order of the food corresponding to the questionnaire answer option, but can refrain from purchasing the less popular food ingredients and prevent inventory, etc. Can perform strategic management.

In addition to this, for example, in the above-mentioned period, when it is desired to know what option one user has selected at the same time, the tallying result screen 11 shown in FIG.
Click on the "Return" button 110a. As a result, the screen returns to the tabulation result condition instruction screen 109 shown in FIG. When the user clicks the answer group order 109b on this screen and clicks the search button 109d, the server computer 1 searches for an answer group that satisfies the condition (FIG. 5, step S34). It is detected whether or not the same user is included (FIG. 5, step S35). If the same user is not included, one questionnaire response option is directly selected according to the counting condition. At the same time, the tallying process is performed in the descending order of the combination of the selected options, and the result tallying screen 111 is transmitted in the order of the item group as shown in FIG. 18 (FIG. 5, step S3).
6) If the retrieved answer data includes the same user, the second and subsequent times of the same user are excluded (FIG. 5, step S35), and the data is totaled according to the totaling conditions. The result total screen 111 shown in FIG. 18 is transmitted (step S36 in FIG. 5). Thus, for example, when only one tempura is selected, even if it is not considered popular because the vinegar is not selected, there is a high tendency to select the vinegar at the same time as a combination when selecting the tempura. It can be understood that there are many demands for vinegar as well as tempura. By knowing the tendency of the combination, a set menu of, for example, tempura and vinegar can be created.

In the present embodiment, the questionnaire management apparatus 1 is owned by an intermediate third party without the questionnaire implementer, and can conduct a questionnaire for a plurality of clients. The questionnaire may be owned by the questionnaire implementer, and the user may be directly questioned. In this embodiment, the questionnaire management device 1 and the terminal devices 2 and 3 are configured to be able to communicate via the Internet as a communication network. Anything can be used, and can be changed as appropriate.

Further, in this embodiment, cooking is exemplified as an object of the questionnaire, but the object of the questionnaire is not particularly limited, and various objects such as products, services, and plan contents can be used. For example, when conducting a questionnaire survey on the popularity of idol talent, as shown in FIG. 19, questionnaire answer options 120a...

Further, in this embodiment, the coupon is issued as a provision to the respondent who has answered the questionnaire. However, the present invention is not limited to this. For example, as shown in FIG. , And as relevant to that survey option,
A service may be provided in which survey respondents are shown the profile of the talent. Further, in the present embodiment, the providing means is to transmit the coupon to the questionnaire respondent by transmitting the coupon via the Internet, but the means to pass to the questionnaire respondent is not particularly limited, for example, by mail, It can be sent by an appropriate method such as sending it by e-mail and handing it over.

In this embodiment, each of the questionnaire answer options 107a to 107d is provided to the questionnaire respondents as presentation means for presenting that the user can receive provision of items related to the questionnaire answer option that he answered. This is done by expressing the questionnaire itself, for example, as shown in FIG.
107d is provided in a part of the screen on which 07a... 107d are posted. The user can understand the contents to be provided when the questionnaire answer options 120a. May be represented as follows, and may be changed as appropriate.

The number of questionnaire answer options is not particularly limited, and can be changed as appropriate. Further, the number of limitations is not particularly limited, and may be any number smaller than the number of questionnaire answer options. However, when the number is two or more, it is preferable to use a plurality of items because the correlation between the products etc. selected at the same time can be grasped as described above. In this embodiment, the client who is a surveyor can set this limit to an arbitrary number,
Although it can be changed, it can be implemented by fixing it to a predetermined number, and can be changed as appropriate.

In the present embodiment, the user terminal device 2 accesses the management site by using a cookie of the user terminal device 2 that has responded as a detecting means for detecting that the same person has responded a plurality of times. The user who has answered by the terminal history reference means that looks at the history that has been made is specified, but is not limited to this form, for example, when the user answers, an identification ID is assigned, The answer may be stored in the answer database 12 of the questionnaire management device 1 in association with the identification ID, and it may be detected that the same person has answered a plurality of times. However, when the user answers, the identification ID
Is assigned, the user who does not want to be registered with the identification ID cannot receive an answer, and cannot collect answers widely. Therefore, the terminal can be added without giving the identification ID as in the above embodiment. It is preferable to employ a detecting means for detecting that the same person has answered a plurality of times by the history reference means.

Further, in this embodiment, the limbs collected in the server computer 1 as a management device are totaled, and the totaling result is transmitted in response to a request from a client who is a questionnaire executor. Any management device that can collect limbs may be used. For example, answer limbs collected by the server computer 1 may be separately tabulated by a tallying device, and the result of the tallying may be sent to the questionnaire implementer. Also, in this embodiment, the detection means detects that the same person has answered a plurality of times,
At the time of aggregation, the second and subsequent times of the same person shall be excluded, and even if the same person answers multiple times, the user will be provided with a coupon as being related to the questionnaire object, Answer Limb Database 1
2, but is not limited to this form. For example, if the same person answers multiple times,
The provision of the coupon may be refused, or the provision of the coupon may be provided, but the response limb may not be stored in the response limb database 12 and may not be collected, or may be changed as appropriate.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating a configuration of a questionnaire management device according to an embodiment of the present invention.

FIG. 2 is a block diagram showing an example of a hardware configuration of a server computer, a user terminal device, and a client terminal device used in the questionnaire management device shown in FIG.

FIG. 3 is a flowchart illustrating an example of a flow of processing for registering a questionnaire answer option and a provided product in the present system.

FIG. 4 is a flowchart showing an example of a processing flow from when a user selects a questionnaire answer option and gives an answer in the present system until the server computer registers an answer limb.

FIG. 5 is a flowchart illustrating an example of a processing flow when a client looks at a questionnaire result in the present system.

FIG. 6 is an example of a store information entry screen displayed on a CRT of a client terminal device when a client performs identification registration.

FIG. 7 is an example of a questionnaire answer option entry screen displayed on a CRT of a client terminal device when a client registers a questionnaire answer option.

FIG. 8 is an example of a provided content entry screen displayed on the CRT of the client terminal device when the client registers the provided content.

FIG. 9 is an example of a provided name entry screen displayed on the CRT of the client terminal device when the client registers specific contents of the provided.

FIG. 10 is an example of a provided content entry screen displayed on a CRT of a client terminal device when a client registers a provided name.

FIG. 11 is an example of a top screen displayed on a CRT of a user terminal device when a user answers a questionnaire.

FIG. 12 is an example of a search result screen displayed on a CRT of a user terminal device when a user answers a questionnaire.

FIG. 13 is an example of a questionnaire answer option display screen displayed on a CRT of a user terminal device when a user performs a questionnaire.

FIG. 14 is an example of a coupon provided to a user who has answered.

FIG. 15 is a diagram schematically illustrating a data structure of an answer limb database.

FIG. 16 is an example of a tally result condition instruction screen displayed on the CRT of the client terminal device when the client looks at the answer data.

FIG. 17 is an example of a tally result screen displayed on the CRT of the client terminal device.

FIG. 18 is another example of a tally result screen displayed on the CRT of the client terminal device.

FIG. 19 is another example of a questionnaire answer option display screen displayed on the CRT of the user terminal device when the user answers the questionnaire.

[Explanation of symbols]

 1 ... Server computer 2 ... User terminal device 3 ... Client terminal device 10 ... Internet 11 ... Questionnaire answer choice database 12 ...・ ・ Answer database 18 ・ ・ ・ ・ ・ ・ ・ Offer database

────────────────────────────────────────────────── ───

[Procedure amendment]

[Submission date] October 27, 2000 (2000.10.
27)

[Procedure amendment 1]

[Document name to be amended] Statement

[Correction target item name] 0048

[Correction method] Change

[Correction contents]

Next, the operation of this embodiment will be described. First, a description will be given of a case where a questionnaire answer option and a provided product are newly registered in the server computer 1 of the management site. FIG. 3 is a flowchart in a case where a questionnaire answer option and a provided product are newly registered. When the client accesses the management site (FIG. 3, step S
1) A client identification ID entry screen (not shown) for entering a client identification ID and a password from the server computer 1 of the management site to the client terminal device 3; a store information entry screen 100 shown in FIG. 6; questionnaire answer options entry screen 101 shown, provided content entry screen 102 shown in FIG. 8, provide name entry screen 103, specifically
The screen 104 for inputting the target provision content is sent (FIG. 3, step S2).

[Procedure amendment 2]

[Document name to be amended] Statement

[Correction target item name] 0075

[Correction method] Change

[Correction contents]

Further, in this embodiment, the limbs collected in the server computer 1 as a management device are totaled, and the totaling result is transmitted in response to a request from a client who is a questionnaire executor. Any management device that can collect limbs may be used. For example, answer limbs collected by the server computer 1 may be separately tabulated by a tallying device, and the tabulated result may be sent to a questionnaire implementer. Also, in this embodiment, the detection means detects that the same person has answered a plurality of times,
At the time of aggregation, the second and subsequent times of the same person shall be excluded, and even if the same person answers multiple times, the user will be provided with a coupon as being related to the questionnaire object, Answer Limb Database 1
2, but is not limited to this form. For example, if the same person answers multiple times,
The provision of the coupon may be refused, or the coupon may be provided, but the answer limb may not be stored in the answer limb database 12 so as not to be collected, and may be changed as appropriate.

[Procedure amendment 3]

[Document name to be amended] Drawing

[Correction target item name] Figure 2

[Correction method] Change

[Correction contents]

FIG. 2

 ────────────────────────────────────────────────── ─── Continuing from the front page (72) Inventor Yasuhiko Nagamichi 1-13-20, Miyoshi-cho Minami, Fukuyama-shi, Hiroshima Suzuki Building 2F Inside Soft Service Co., Ltd. (72) Inventor Hiroshi Sato 1 Miyoshi-cho Minami, Fukuyama-shi, Hiroshima 13-13-20 Suzukiyo Building 2F Soft Service Co., Ltd. F term (reference) 5B049 BB00 BB11 CC02 CC08 DD01 DD05 EE02 EE05 FF03 FF04 FF09 GG04 GG07 GG09 5E501 AC01 BA20 DA02 EA05 EA10 EA12 EA16 EB05 FA03 FA05 FA07 FA07 FA07

Claims (12)

[Claims] 1. A questionnaire management device communicably connected to a terminal device via a communication network, wherein the questionnaire management device provides a plurality of questionnaire response options for answering a questionnaire to the terminal device. A questionnaire management device, comprising: a presentation unit capable of presenting a questionnaire, and wherein the presentation unit confidentially presents the questionnaire response option to a questionnaire respondent who answers using the terminal device. 2. The questionnaire management apparatus according to claim 1, wherein the questionnaire management apparatus provides a questionnaire respondent who answers using the terminal device with a questionnaire response option selected and answered. A questionnaire management device comprising: means for presenting, wherein the presenting means presents to a questionnaire respondent so that it can be understood that a response to the questionnaire answer option that has been answered can be provided. 3. A questionnaire management device communicably connected to a terminal device via a communication network, wherein the questionnaire management device has a plurality of questionnaire answer options.
A presentation means for presenting to the terminal device; and a providing means for providing to the questionnaire respondent who answers using the terminal device a product related to the questionnaire answer option selected and answered, wherein the presentation means comprises: A questionnaire management device characterized in that a questionnaire management device is provided so that a user can receive provision of an item related to a questionnaire answer option that has been answered. 4. The questionnaire management device according to claim 2, wherein each of the questionnaire response options represents what is provided to the questionnaire respondent. 5. The questionnaire management device according to claim 1, wherein the questionnaire management device allows a questionnaire respondent to select only a preset limited number from a plurality of questionnaire response options. A questionnaire management device, comprising: answer limiting means for allowing a questionnaire implementer to conduct a questionnaire to arbitrarily set the number of answer limiting means. 6. The questionnaire management device according to claim 1, wherein the questionnaire management device allows a questionnaire respondent to select only a preset limit number from a plurality of questionnaire response options. A questionnaire management device, comprising: answer limiting means for causing the answer limiting means to be limited to a plurality of less than the number of questionnaire answer options presented by the presenting means. 7. The questionnaire management device according to claim 1, further comprising a terminal device communicably connected to the questionnaire management device via a communication network, wherein the terminal device is a questionnaire management device. Display means for displaying a plurality of questionnaire answer options presented by the above-mentioned, and answer means for selecting and answering from the questionnaire answer options, and the questionnaire management device has a collecting means for collecting answers from the terminal devices. Questionnaire management device characterized by the above-mentioned. 8. The questionnaire management device according to claim 1, wherein the questionnaire management device receives a response from the same questionnaire respondent a plurality of times without assigning an ID to the questionnaire respondent. A questionnaire management device comprising a detecting means for detecting that a questionnaire has been made. 9. A questionnaire method using a questionnaire management device communicably connected to a terminal device via a communication network, wherein the terminal device includes a plurality of questionnaire answer options for answering the questionnaire. Confidential questionnaire responses to questionnaire respondents using
A questionnaire method characterized in that the questionnaire is presented to a terminal device. 10. The questionnaire method according to claim 9, wherein the questionnaire is presented to the questionnaire respondent so as to understand that the user can be provided with a questionnaire answer option that he / she has answered, and answers using the terminal device. A questionnaire method characterized by providing respondents with items related to questionnaire answer options selected and answered. 11. A recording medium recording a program for performing a questionnaire using a questionnaire management device communicably connected to a terminal device, wherein a plurality of questionnaire response options for answering the questionnaire are stored in the terminal. Hide the questionnaire answer options from the questionnaire respondents who answer using the device,
A recording medium on which a program for causing a questionnaire to be presented to a terminal device is recorded. 12. A recording medium in which the program according to claim 11 is described, wherein a questionnaire respondent is presented so as to understand that he or she can be provided with a questionnaire answer option which is said to be answered, and uses a terminal device. A recording medium storing a program for causing a questionnaire respondent who answers the questionnaire to perform a questionnaire so as to provide a questionnaire answer option selected and answered.