JP2002109368A - System and method for selling product - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a product selling system and a product selling method with which respective customers can obtain needs, business negotiation in buying a product or a place for information exchange among customers with one another, without having to meet the person in charge face to face, when the customers have sufficient time. SOLUTION: The customers can carry out 'quotation writing', 'price negotiation', 'request for special orders', 'Q and A' and 'information exchange' which are a plurality of pieces of 2nd item information, whenever the customers want to by performing user registration, acquiring an ID and a password and also downloading various programs for information exchange to their own computers.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a product sales system and a product sales method for exchanging information and negotiating sales between a user or a customer who is interested in a product and a seller or a manufacturer using communication means. About.

[0002]

2. Description of the Related Art Conventionally, when a medical device is sold to a hospital, which is a customer, or when a manufacturer collects information, a person in charge visits the hospital and directly associates with a doctor or the like due to the specialty of the product. Meeting with the person, explaining the characteristics of the product, and listening to requests. In addition, manufacturers and sales parties have held research meetings and the like as places for exchanging information between customers.

[0003]

However, since doctors and others are busy, it takes time to provide an opportunity to talk directly with the person in charge. It will be aborted. For this reason, the person in charge often visits the hospital to listen to explanations and requests for products.

[0004] Also, when holding a study group, etc.,
It was difficult and time-consuming and expensive to select a convenient location and set the date and time for customers to visit.

SUMMARY OF THE INVENTION The present invention has been made in view of the above circumstances, and each customer does not meet with a person in charge at a time when he / she can afford it, without negotiating with a person in charge of purchasing a product as necessary, or information between customers. It is an object of the present invention to provide a product sales system and a product sales method capable of obtaining a place for exchange.

[0006]

According to a first aspect of the present invention, there is provided a product sales system, comprising: display means capable of displaying information of interest of a customer who purchases a product; and said display means displayed on the display means. Among the interest information, first item information indicating an information type for the customer to obtain information unilaterally and an information type for the customer to exchange information in real time with a seller of the product Item information display means capable of displaying the information on the display means, and the first and second item information displayed on the display means by the item information display means. An item information selecting means capable of selecting desired item information; and a transmission storing first transmission information unilaterally transmitted to the customer when the first item information is selected by the item information selecting means. Information storage means The item said by the information selecting means second
When the item information is selected, a seller input terminal having a seller information input section for exchanging information between the customer and the seller in real time, and an input from the seller input terminal are provided. A customer input terminal having a customer information input unit by which the customer can input information to the seller based on the information.

According to a second aspect of the present invention, there is provided a product sales method, wherein a plurality of pieces of interest information of a customer who purchases a product are provided with an information type for the customer to obtain information unilaterally. An item information display step of displaying, on a display means, first item information indicating the first item information and second item information indicating an information type for the customer to exchange real-time information with a seller of the product; Out of the first and second item information displayed on the display means in the step,
An item selection detecting step of detecting selection of desired item information; and, when the first item information is selected in the item selection detecting step, first display information which is unilaterally transmitted to the customer. And a seller for exchanging information in real time between the customer and the seller when the second item information is selected in the item selection detecting step. A customer request information display step of displaying request information from the customer on a display section of a seller input terminal having a customer information input section, and the sales based on the request information displayed in the customer request information display step. A response information display step of displaying response information input from the personal information input unit on a customer input terminal having a customer information input unit capable of inputting information to the seller by the customer.

[0008] Thus, by appropriately selecting the item information displayed on the display means, the customer unilaterally collects one piece of interest information and exchanges other interest information with the seller or the customer. Can interact in real time.

[0009]

Embodiments of the present invention will be described below with reference to the drawings. 1 to 27 relate to an embodiment of the present invention, FIG. 1 is a view for explaining the configuration of a product sales system, FIG. 2 is a view showing a state in which a main screen of a homepage is displayed on a customer terminal computer, FIG. 3 is a flowchart showing a flow of collecting information by the customer, FIG. 4 is a diagram showing an example of the information screen, FIG. 5 is a diagram for explaining the customer authentication screen, and FIG. FIG. 7 is a flowchart illustrating a process for displaying and acquiring other information, FIG. 7 is a diagram illustrating an information exchange selection menu screen, FIG. 8 is a diagram illustrating an estimation screen, FIG. 9 is a diagram illustrating a price negotiation screen, FIG. Is a diagram illustrating a custom request screen, FIG. 11 is a diagram illustrating a Q & A screen, FIG. 12 is a diagram illustrating an information exchange screen, FIG. 13 is a flowchart illustrating an estimation process, and FIG. 14 is a model list screen for estimation. View showing an example of FIG. 15 is a diagram illustrating a change example of a screen when the estimate,
FIG. 16 is a diagram for explaining a quote determination screen, FIG. 17 is a diagram for explaining an example of a screen for performing real-time price negotiation, FIG. 18 is a flowchart for explaining a price negotiation process, FIG. FIG. 20 is a diagram showing an example in which the content of a custom-order request is specifically input in a request column, FIG. 21 is a flowchart for explaining a Q & A process,
Is a diagram showing a product Q & A screen, FIG. 23 is a diagram showing a question screen, FIG. 24 is a diagram explaining an example of a screen for performing real-time Q & A, FIG. 25 is a flowchart explaining a process of the real-time Q & A, and FIG. FIG. 27 is a flowchart for explaining the user registration process.

FIG. 15A is a diagram showing a first quoted product selection screen, FIG. 15B is a diagram showing a second quoted product selection screen, and FIG. 17 (a) is a diagram showing a real-time price negotiation initial screen, FIG. 17 (b) is a diagram showing a price negotiation chat screen, and FIG. 17 (c) is an exchange between a customer and a manufacturer (chat progress). ), FIG. 24 (a) is a diagram showing a real-time question initial screen, FIG. 24 (b) is a diagram showing a Q & A chat screen, and FIG. 24 (c) is an exchange between a customer and a maker (chat progress). FIG.

As shown in FIG. 1, a product sales system 1 according to the present embodiment includes a hospital A, a hospital B, a hospital C, which is a user who has purchased medical equipment such as an endoscope, an endoscope peripheral device, and a treatment tool. Hospital D, or X that is paying attention to these medical devices
Hospital, Y Hospital ... owned by, for example, a customer computer (hereinafter abbreviated as customer PC) 2 (2a, 2b, 2c)
..), A communication network 3 for constructing a computer network, such as the Internet, which is a transmission / reception means capable of transmitting / receiving to / from the customer PC 2, and a feature, a usage method, a selling price, etc. of the product which is the first item information of the customer PC 2. A medical device manufacturer that stores various information for displaying on the display means of the customer PC 2 the exchange of information for providing product information and price negotiation and estimation as the second item information, requesting a custom product, etc. Alternatively, a medical device manufacturer can exchange information between a homepage computer (hereinafter, referred to as an HP computer) 4 owned by a distributor and the HP computer 4 and the customer PC 2 via the communication network 3. Or a terminal computer or mobile phone owned or owned by the sales person A, person B, person C, ... Terminal computer 5 (5a, 5
b, 5c...).

Therefore, when the customer connects the customer PC 2 to the HP computer 4 via the communication network 3,
As shown in FIG. 2, a main screen 10 of the homepage is displayed on the screen of the customer PC2.

On the main screen 10, there are icons 11a linked to an information screen for each product, which is the first item information stored in the transmission information storage means of the HP computer 4 which can be obtained by the customer unilaterally. 11b, 11c..., And an information exchange icon 12 linked to a screen for obtaining second item information that enables a customer to exchange information with the seller of the product in real time. Alternatively, a “user registration” switch 13 or the like linked to a screen for performing user registration is displayed. That is, the icons 11 and 12 or the switch 13 serve as item information selecting means for appropriately selecting the first item information and the second item information.

Here, steps until a customer obtains desired information will be described with reference to FIGS. The customer accesses the homepage published by the manufacturer and
As shown in step S1 of the flowchart of FIG. 1, the main screen 10 of the manufacturer's home page including the information acquisition icon 11, the information exchange icon 12, the switch 13, and the like is displayed on the screen of the customer PC 2 of the customer. Then, the customer selects the icons 11 and 12 or the switch 13
It is possible to obtain desired information by appropriately performing the operations described above.

As shown in step S2, the customer selects a desired one from the icons 11, 12 or the switches 13 displayed on the main screen 10. Here, it is assumed that the icon 11a is selected, for example.

Then, the flow shifts to step S10, where H
FIG. 4 shows an example in which the user accesses the P computer 4 and selects the first transmission information, which is product information stored in the transmission information storage means, which informs the characteristics, usage, and selling price of the product, and links to the icon 11a. A product A information screen 14 for explaining features of each model of the product A shown is displayed on the screen of the customer PC 2. This allows the customer to see FIG.
The user can obtain various types of information on the product A by referring to the product A information screen shown in FIG.

When it is desired to acquire information other than the device A selected by the customer, the icons 11b, 11c,... Which are the other information acquisition icons 11 displayed on the device A information screen 14 are selected. As a result, the HP computer 4 is accessed, and an information screen (not shown) linked to the respective icons 11b, 11c, 11d is displayed on the screen of the customer PC 2, and the customer can obtain various information. When the customer selects the "return" switch indicated by reference numeral 15, the main screen 10 shown in FIG. 2 is displayed again on the screen of the customer PC2.

On the other hand, if the customer selects the information exchange icon 12 at the step S2, the process goes to a step S3, where the registration ID input section 16a and the password input section 16b shown in FIG. Is displayed on the screen of the customer PC 2.

As shown in the flowchart of FIG. 6, first, an ID and a password are input as shown in step S20. Here, a customer who has acquired an ID and a password in advance inputs a predetermined ID and a password to the registered ID input section 16a and the password input section 16b. The customer who has not acquired the ID and the password selects the "user registration" switch 13, performs the user registration according to the user registration procedure described later, and acquires the ID and the password. As a result, a service is provided in the following procedure.

When the input of the ID and the password to the registration ID input section 16a and the password input section 16b is completed, the process shifts to step S21 to store the customer data stored in the HP computer 4 and the input ID. And collate with the password.

As a result of this collation, if it has been registered, the process proceeds to step S23 to enable selection of a plurality of pieces of second item information shown in FIG. 7, for example, a link to the estimation screen 21 shown in FIG. The "estimate" switch 17a, the "price negotiation" switch 17b linked to the price negotiation screen 22 shown in FIG. 9, the "custom application" switch 17c linked to the special request screen 23 shown in FIG. 10, and the Q & A screen 24 shown in FIG. Q & A switch 17d linked to FIG. 12, FIG.
"Information exchange" switch 17 linked to an information exchange screen 25 enabling information exchange with another user shown in FIG.
e, an information exchange selection menu screen (hereinafter abbreviated as a menu screen) 17 for the user, which includes a "download" switch 17f for downloading various information exchange software, is displayed on the screen of the customer PC2. As a result, the customer can operate the switches 17a, 17b, 17
By appropriately selecting c, 17d, and 17e, an operation for obtaining desired information can be performed.

If it is determined in step S22 that the collation result has not been registered, step S20 is repeated.
Move to At this time, although not shown on the screen shown in FIG. 5 above, for example, “ID and password do not match, please enter ID and password again” and “User registration completed? User registration Please select the "User registration" button if you want to. " For this reason,
Re-enter ID and password, or "User registration" 1
3 or the "return" switch 15 is selected.

Here, as shown in steps S24 and S25, the customer selects the switches 17a, 17b, 17c, 17d,
The operation when a desired one is selected from 17e will be described.

The process when the "estimate" switch 17a is selected on the menu screen 17 will be described with reference to the flowchart of FIG. When "estimate" is selected in step S25, as shown in step S26, the customer P
An estimation screen 21 is displayed on the screen of C2. As shown in the flowchart of the figure, the customer selects a product for which estimation is desired from the classification from the estimation screen 21 as shown in step S31. Then, step S3
As shown in FIG. 2, a screen corresponding to the product designated by the customer (product A in the present embodiment) is displayed on the screen of the customer PC 2 in FIG.
The model list screen 21a shown in FIG.

Next, the customer selects a desired model from the model list as shown in step S33. Then, in step S34, the selected product is displayed as shown in FIG. 15A, and a first estimated product selection screen 21b for confirming whether or not to estimate another model is displayed. Here, when an estimate of another model is desired, the "Yes" switch 21y is selected. As a result, the process returns to step S32, and each step is repeatedly performed. If the user does not want to estimate another model, he selects the "No" switch 21n and proceeds to step S35.
Move to

In step S35, as shown in FIG. 15B, a second estimated product selection screen 21c for confirming whether or not an estimate of a product of another classification is desired is displayed. If the user wants to estimate a product of another classification, the user selects the "Yes" switch 21y. As a result, the process returns to step S31 to repeat each step. On the other hand, if the user does not wish to estimate a product of another category, the user selects the "No" switch 21n and proceeds to step S3.
Move to 6. Then, a list of products (not shown) selected by the customer is displayed on the screen of the customer PC2.

Then, in step S37, it is confirmed whether or not it is possible to make an estimate on the product list displayed on this screen, and reconfirmed whether or not it is really necessary to make an estimate for another product.

Here, when the intention to estimate another product is selected, the process returns to step S34 to repeat each step. On the other hand, if the intention of requesting an estimate of the product list displayed on the screen is selected, the process proceeds to step S38.

In this step S38, according to the customer's request for an estimate, the HP computer 4 displays the list price, discount rate, and discounted price for each product on the screen of the customer PC 2 as shown in FIG. Is the price and the total list price, discount rate, and discounted amount of all the products desired to be purchased displayed in a list, and is a product demonstration desired as shown in steps S39 and S40? Do you want to assemble at delivery?
Is displayed, the final estimate confirmation transition screen 21d for confirming the above is displayed.

For example, if the "No" switch 21r indicating that the demonstration is unnecessary or the assembly is unnecessary is selected in each of the steps S39 and S40, the demonstration from the estimated amount and the assembly are not required as shown in steps S41 and S42. Quotation determination screen 21 showing the contents and amount of the discount and the estimated amount after the discount as shown in step S43.
e (FIG. 16) is displayed on the customer PC2.

As shown in step S44, the customer examines the purchase from the details and amount of the discount shown on the estimate determination screen 21e and the estimated amount after the discount. here,
When the user is satisfied with the estimated amount, the user selects the "OK" switch 21s. Then, the process proceeds to step S45 to confirm whether or not to request the purchase. This step S45
If the user has selected to purchase, step S4
A predetermined purchase procedure is performed as shown in FIG. On the other hand, if the purchase is not desired, the process proceeds to the end and the menu screen 17 is displayed on the customer PC 2.

If the "price negotiation request" switch 21t or the "re-examination" switch 21u is selected for the estimated amount in step S44, the process proceeds to steps S47 and S48 or steps S47 and S50.

That is, if reconsideration is selected, a product or model change to be deleted is determined in step S47. Then, the process shifts to step S49 to display a list of products after deletion or change, and the process again shifts to step S37, where each step is repeatedly performed and a re-estimate is displayed. On the other hand, if the price negotiation request is selected, step S50
And the price negotiation is directly performed (chat described later), and the real-time price negotiation initial screen 2 shown in FIG.
2a is displayed on the customer PC2.

If the "cancel" switch 21w is selected in step S44, the process proceeds from step S47 to the end, and the menu screen 17 is displayed on the customer PC 2.

Here, the process in the case where the "price negotiation request" switch 21t is selected on the estimate determination screen 21e will be described with reference to the flowchart of FIG. The real-time price negotiation screen 22a shown in FIG. 17A and displayed on the screen of the customer PC 2 when the price negotiation request is selected in the step S47 is the menu screen 17
The price negotiation screen 22a when the "price negotiation" switch 17b is selected is a state in which the quote number is entered in the frame portion 22b, or an input waiting state in which the user enters a model number by referring to a homepage, a catalog or the like. The only difference is.

First, as shown in step S51, the customer P
It is confirmed whether a price negotiation program is installed in C2. Here, "No" indicating that the customer has not installed the price negotiation program
When the switch 22n is selected, the process shifts to step S52 to select the "download" switch 17f to urge the user to download the price negotiation program.

On the other hand, "Yes" indicating that the price negotiation program is installed in the customer PC2 of the customer.
If the switch 22y is selected, the process moves to step S53, and the maker's staff or the price negotiation staff and the customer log in to the price negotiation chat together.

Then, the price negotiation chat screen shown in FIG. 17B is released, and when the log-in of the participant is completed, a request or a request is made between the customer and the maker side staff as shown in steps S54 and S55. Exchange of comments such as answers to them. This progress is shown in FIG.
It is displayed on the progress screen 22 (c) as shown in (c).

The customer who has performed these exchanges makes a study as shown in step S56, and proceeds to step S57, and if the customer is satisfied with the price negotiation, can perform a purchase procedure as shown in step S58.

On the other hand, if the price negotiation is unsatisfactory, the process shifts to step S59 to confirm whether or not to continue the price negotiation.

Here, if the customer desires to continue the price negotiation, the process returns to step S54, and the negotiation is performed by repeating each step. On the other hand, if the customer wishes to terminate the price negotiation, the process shifts to the end of the price negotiation and the customer PC2
Displays the menu screen 17.

The maker or the price negotiation person who is the negotiation partner with the customer is a person who owns or possesses the terminal computer or the portable terminal computer 5, and requests the customer from the HP computer 4. An instruction to log in to the chat is sent to the person in charge corresponding to the contents, and the person in charge of the transmission logs in to the price negotiation chat screen.

The process when the "custom order application" switch 17c is selected on the menu screen 17 will be described with reference to the flowchart of FIG. When the special order application is selected in step S25, as shown in step S28, the customer P
The custom request screen 23 shown in FIG. 10 is displayed on the screen of C2.

When the special request screen 23 is displayed,
First, as shown in step S61, the customer specifically inputs a request, a request, a form, and the like to be custom-ordered in the request column as shown in FIG. As a result, the contents entered in this request column are sent to the HP computer 4.

The maker who has received the specific contents and requests regarding the custom order from the customer sends a message to the customer indicating that he / she has received the special order and the response date, as shown in step S62, and to the person in charge. Contact them and ask them to consider the response. Then, when it is determined that the customization can be performed as shown in step S63, the process proceeds to step S64 to estimate the delivery date, price, etc., and transmits the estimation result to the customer as shown in step S65.

The customer receiving the estimation result examines the contents of the estimation as shown in step S66, and then decides whether or not to request the production as shown in step S67. Here, if a production request is received, step S
The maker starts manufacturing as shown at 68, and upon completion of the manufacturing, delivers the custom-ordered product as shown at step S69, and then the maker makes a bill as shown at step S70.

Further, at a later date, as shown in step S71, the customer is inquired about the degree of satisfaction with the special order product. Then, if the customer sends a response regarding the degree of satisfaction with the custom-ordered product as shown in step S72, the response is stored as a database on the maker side as shown in step S73, and the special-ordered product processing ends.

On the other hand, if it is determined in step S63 that it is impossible to respond to the special order, the process proceeds to step S7.
As shown in FIG. 4, the fact is transmitted to the customer, and the process proceeds to step S73 to store various data such as the request content, progress, and reason of the special order product in the database, and the special order process ends.

If the production request is not received in step S67, the flow shifts to step S73 to accumulate various kinds of data such as request contents, progress, estimation contents, and results of these special order products in a database. The custom processing ends.

The process when the "Q &A" switch 17d is selected on the menu screen 17 will be described with reference to the flowchart of FIG. When Q & A is selected in step S25, a Q & A screen 24 shown in FIG. 11 is displayed on the screen of the customer PC 2 as shown in step S29.

First, the customer selects a product to be inquired from the Q & A screen 24 as shown in step S81. Then, the process shifts to step S82, and a product Q & A screen 24a corresponding to the product is displayed on the customer PC2 as shown in FIG. The product-supported Q & A screen 24a has an index section 24b having a plurality of "question" switches indicating frequently asked questions (hereinafter abbreviated as FAQ), a "question by e-mail" switch 24c, and a "question by chat".
A switch 24d is provided.

Next, the customer first selects the "question" switch from the index 24b as shown in step S83. Then, as shown in step S84, the answer is examined and examined.

Here, if it is determined that the customer has obtained a satisfactory answer, the flow shifts to step S85 to examine whether or not there is another question. If there is, the flow shifts to step S83 again and there is no question. In this case, the Q & A process ends.

On the other hand, if a satisfactory answer is not obtained in step S84, "question by mail" or "question by chat" is selected as shown in step S86.

Here, when "question by e-mail" is selected, a question screen 24e is displayed as shown in FIG. 23. After entering a question in a question column as shown in step S87, a transmission button is clicked. Select 18. As a result, the contents entered in the question column are sent to the manufacturer.

On the manufacturer side receiving the question from the customer,
As shown in step S88, the fact that the customer has received the question and the response date are transmitted to the customer, and the person in charge is contacted to respond to the question. Then, as shown in step S89, the answer to the question is transmitted to the customer, and the process proceeds to step S90 to store the question from the customer as a database.

When the "question by chat" for directly asking the person in charge at step S86 is selected, the real-time question initial screen 2 shown in FIG.
4f is displayed on the customer PC2.

Here, the process when the "question by chat" switch 24d is selected on the Q & A screen 24a will be described with reference to the flowchart of FIG. First,
As shown in step S91, it is confirmed whether or not the Q & A program is installed in the customer PC2.
If the customer selects the "No" switch 24n indicating that the Q & A program has not been installed, the process proceeds to step S92 to select the "download" switch 24g and prompt the user to download the Q & A program. .

On the other hand, if the "Yes" switch 24y for notifying that the Q & A program is installed in the customer's PC 2 is selected, the flow shifts to step S93, where the maker's staff or the Q & A staff and the customer are selected. Log into the price negotiation chat together.

Then, the Q & A chat screen 24g of FIG. 24 (b) is released, and when the log-in of the participant is completed, a question-and-answer session between the customer and the maker side staff is made as shown in steps S94 and S95. Do. This process is shown in FIG.
4 (c), the progress screen 24h is displayed.

The customer who has performed the question and answer step S
When the question and answer is satisfied as shown at 96, the process proceeds to the end. On the other hand, if the answer to the question and answer is not satisfactory, the process proceeds to step S97, in which the schedule for directly questioning with the manufacturer is adjusted by chat or e-mail, and the customer is directly met according to the adjusted schedule as shown in step S98. Give an explanation.

It should be noted that the person in charge of responding to the above-mentioned customer question is the terminal computer or the portable terminal computer 5
Person who owns or possesses the HP computer 4
Sends an instruction to log in to the chat corresponding to the content of the customer's question, and the received person logs in to the Q & A chat screen. Further, the person in charge of chatting with the person in charge of meeting the customer directly may be the same person or a different person. Furthermore, all these questions and answers are stored in the database.

In step S25, "information exchange" switch 1
7e, the customer P as shown in step S30
On the screen of C2, various information switches 2 linked to each bulletin board (not shown) and each chat screen (not shown) which enable users to exchange information related to each device with each other.
An information exchange screen 25 provided with 5a is displayed.

For this reason, the customer operates the information exchange screen 25
By entering the bulletin board or chat screen from the screen, you can stay with the doctors and nurses at other hospitals who are users, as well as medical personnel such as manufacturers, sales personnel, technical personnel, development personnel, etc. Can exchange opinions.

Here, download and user registration will be briefly described. When the "download" switch 17f is selected as shown in step S100, a software program list screen 26 having various information exchange programs that can be downloaded by the customer is displayed as shown in FIG. The program list includes programs created by the manufacturer corresponding to each service, such as the above-described price negotiation program, Q & A program, chat and bulletin board program, and the like. For this reason, the customer can selectively download these programs as necessary, thereby introducing a desired program into the customer PC 2 and receiving a service corresponding to the program.

Note that user registration is required to receive the above-mentioned services. This user registration is performed as soon as possible, as required, by a person in charge, such as a hospital or the like, who purchased the product. That is, after receiving the request, the ID and the password are issued. On the other hand, the hospital staff and the like who want the above-mentioned service are provided with the HP
User registration can be performed by accessing the computer 4. Note that a person concerned such as a hospital who purchased the product may perform user registration through the customer PC 2.

When user registration is performed through the customer PC 2, the user registration is performed as shown in the flowchart of FIG. First, as shown in step S101, the user who wishes to register the user selects the "user registration" switch 13 on the main screen 10, and displays a user registration screen (not shown) on the screen of the customer PC2. ) Is displayed.

Next, as shown in step S102, the applicant is required to enter the name, hospital name (facility name), department in charge, hospital address, telephone number, e-mail address, etc. described on the user registration screen. Fill in the matter. Then, when the entry is completed, the transmission button is selected to transmit necessary items described to the manufacturer.

The manufacturer receiving this transmission searches the customer database as shown in step S103. Then, if it is confirmed that the registration is not completed as shown in step S104, the process proceeds to step S105 to register the necessary items transmitted from the applicant in the computer, and then proceeds to step S106 to send the ID and ID to the applicant. Issue a password. Thus, the applicant can use the above-described service to the fullest by inputting the ID and the password on the customer authentication screen 16. If the registration has been completed in step S104, the requester is notified of the fact and the ID and password are transmitted as shown in step S107.

As described above, the customer performs the user registration so that the maker's H
By accessing the P computer, the first item information, that is, the product information that informs the characteristics of the product, the method of use, and the selling price, etc., can be obtained without meeting with the person in charge at the manufacturer side. Second provided by manufacturer
Quotation, price negotiation, special order request,
Various services such as a place for exchanging information can be received.

As a result, the customer can not only collect information on the product by himself, but also evaluate the product using various services while staying at the site. You can purchase it in a state.

Also, the maker can save the number of visits to the customer, the time required for round trips, and the like to obtain the maximum sales effect.

The present invention is not limited to only the above-described embodiments, but can be variously modified without departing from the gist of the invention.

[0074]

As described above, according to the present invention, each customer does not meet with the person in charge at a time when he / she can afford, and not only obtains information on necessary products but also purchases products. A product sales system and a product sales method that can provide a place for business negotiations or information exchange between customers can be provided.

[Brief description of the drawings]

FIG. 1 to FIG. 27 relate to an embodiment of the present invention, and FIG. 1 is a diagram for explaining the configuration of a product sales system.

FIG. 2 is a diagram showing a state in which a main screen of a homepage is displayed on a customer's terminal computer.

FIG. 3 is a flowchart showing a flow in which a customer collects information;

FIG. 4 is a diagram showing an example of an information screen.

FIG. 5 illustrates a customer authentication screen.

FIG. 6 is a flowchart illustrating a process of displaying an information exchange selection menu screen from a customer authentication screen and acquiring other information.

FIG. 7 is a diagram showing an information exchange selection menu screen.

FIG. 8 is a view for explaining an estimation screen.

FIG. 9 illustrates a price negotiation screen.

FIG. 10 is a view for explaining a custom-order request screen.

FIG. 11 illustrates a Q & A screen.

FIG. 12 illustrates an information exchange screen.

FIG. 13 is a flowchart illustrating an estimation process.

FIG. 14 is a diagram showing an example of a model list screen for estimation.

FIG. 15 is a diagram illustrating an example of a change in a screen at the time of estimation.

FIG. 16 is a view for explaining an estimate determination screen.

FIG. 17 is a diagram illustrating an example of a screen for performing real-time price negotiation.

FIG. 18 is a flowchart illustrating a price negotiation process.

FIG. 19 is a flowchart illustrating the steps of a custom application.

FIG. 20 shows a case where the contents of a custom-order request are specifically input in a request column
Figure showing an example

FIG. 21 is a flowchart illustrating a Q & A process.

FIG. 22 is a diagram showing a product Q & A screen.

FIG. 23 shows a question screen.

FIG. 24 is a view for explaining an example of a screen for performing real-time Q & A.

FIG. 25 is a flowchart illustrating a real-time Q & A process.

FIG. 26 shows a program list screen.

FIG. 27 is a flowchart illustrating a user registration process.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 ... Product sales system 2 ... Customer PC2 3 ... Communication network 4 ... HP computer 5 ... Terminal computer (portable terminal computer) 10 ... Main screen 16 ... Customer authentication screen 17 ... Information exchange selection menu screen 17a ... "Estimate" switch 17b ... "Price negotiation" switch 17c ... "Special order application" switch 17d ... "Q & A" switch 17e ... "Information exchange" switch 17f ... "Download" switch 21 ... Quotation screen 22 ... Price negotiation screen 22 23 ... Special order request screen 23 24 … Q & A screen 25… Information exchange screen

 ──────────────────────────────────────────────────続 き Continued on the front page (72) Inventor Yukiko Furukawa 2-43-2 Hatagaya, Shibuya-ku, Tokyo Inside Olympus Optical Industrial Co., Ltd. (72) Motoyuki Tagawa 2-43-2 Hatagaya, Shibuya-ku, Tokyo No. Olympus Optical Kogyo Co., Ltd. (72) Takao Tabata, Inventor 2-43-2 Hatagaya, Shibuya-ku, Tokyo No. 2 Olympus Optical Kogyo Co., Ltd. (72) Norio Seki, 2-43-2 Hatagaya, Shibuya-ku, Tokyo No. Within Olympus Optical Co., Ltd. (72) Inventor Takeaki Nakamura 2-43-2 Hatagaya, Shibuya-ku, Tokyo In-line Olympus Optical Co., Ltd. (72) Naoki Mori 2-43, Hatagaya, Shibuya-ku, Tokyo No. 2 Olympus Optical Co., Ltd. F term (reference) 5B049 BB41 BB49 CC08 CC11 DD01 FF01 GG02

Claims (2)

[Claims] 1. A display means capable of displaying interest information that a customer who purchases a product is interested in, and information for the customer to obtain information unilaterally from the interest information displayed on the display means. A first item information indicating a type and a second item information indicating an information type for the customer to exchange information in real time with a seller of the product. Item information display means that can be displayed; item information selection means that can select desired item information from the first and second item information displayed on the display means by the item information display means; When the first item information is selected by the selection unit, a transmission information storage unit that stores first transmission information that is unilaterally transmitted to the customer, and the second item information is stored by the item information selection unit. chosen A seller input terminal having a seller information input unit for exchanging information between the customer and the seller in real time, based on the information input from the seller input terminal, A customer input terminal having a customer information input unit capable of inputting information to the seller. 2. A plurality of pieces of interest information of a customer who purchases a product, first item information representing an information type for the customer to obtain information unilaterally, and the customer selling the product. An item information display step of displaying, on a display means, second item information representing an information type for exchanging real-time information with a source; and the first and the second information items displayed on the display means in the item information display step. An item selection detecting step of detecting a selection for desired item information from the second item information; and a second message which is unilaterally transmitted to the customer when the first item information is selected in the item selection detecting step. A first transmission information display step of displaying the first transmission information on the display means; and, when the second item information is selected in the item selection detecting step, between the customer and the seller in real time information A customer request information display step of displaying request information from the customer on a display section of a seller input terminal having a seller information input section for exchanging the information, and the customer request information display step A response information display step of displaying response information input from the seller information input unit on a customer input terminal having a customer information input unit capable of inputting information to the seller based on the request information; A method for selling a product, comprising: