JP2002099550A - Parts retrieval system, its server, user terminal and recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a convenient parts retrieval system capable of identifying an accurate necessary part using a network, and to enable placing an order for a necessary part quickly. SOLUTION: This parts retrieval system is provided with a server side transmitting means that retrieves parts data responsive to parts instruction information that instructs for a retrieval request part from a product/part database and transmits product image data, parts group image data and parts data to a user terminal, which is provided with a display means for displaying the product image data, the parts group image data and the parts data that are transmitted by the server side transmitting means, and a transmitting means for transmitting product identification information, parts group instruction information and part instruction information to the server. Moreover, the server is provided with an order sheet transmitting means for transmitting an order sheet to the user terminal in response to an order request transmitted from the user terminal, and an order receiving means for receiving the order sheet on which the parts data that are transmitted from the user terminal and is retrieved is written.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a component search system using a network, a server which is an element for constructing the system, a user terminal, a server for electronic commerce using the system, and a server. To a medium on which a program for recording is recorded.

[0002]

2. Description of the Related Art When parts need to be replaced during maintenance or inspection of a product, the parts must first be specified and ordered.

[0003] For example, in the case of parts of vehicles such as automobiles and motorcycles and general-purpose machines, it is necessary to specify accurate parts because they differ not only depending on the model but also depending on the model and the model year. Information sources for this include parts lists and service manuals provided by manufacturers.

[0004]

However, parts lists and service manuals available to general users are bookbinding. Therefore, searching for parts and maintenance methods requires searching from a huge number of pages, which requires time and effort.

In some cases, a search is performed using a book that does not reflect revision information such as a change in parts after the purchase of a vehicle, and there is a great possibility that the wrong part or mounting method will be used. Parts are listed in the parts list, and necessary tools and auxiliary materials such as adhesives and protective equipment are described separately in the service manual. It is easy to forget to arrange necessary tools.

[0006] When ordering the parts and tools found,
It is necessary to post on the order slip, and it is easy to make a posting error.
When installing the ordered parts, the service manual must be searched again, which is troublesome.

[0007] Although there is an example in which parts can be ordered in electronic commerce using a network, parts of a vehicle that differ depending on the model and year are accurate without complete data in a parts list or a service manual. It is almost impossible to identify the necessary components. Therefore, as a general user, it was normal to end up paying the labor and leaving it to a maintenance specialty store.

SUMMARY OF THE INVENTION The present invention has been made in view of the above circumstances, and a purpose thereof is to provide a simple component search system using a network capable of easily and accurately specifying necessary components based on complete data, and a server therefor. , A user terminal and a recording medium. It is another object of the present invention to provide a server for realizing electronic commerce, which enables quick and reliable ordering of accurate necessary parts.

[0009]

In order to achieve the above object, the invention according to claim 1 includes a server and a user terminal that can communicate with each other via a network. Respond to product / parts database in which complete product and part data including image data of products and their parts are recorded in a searchable form, and product specification information transmitted from the user terminal to specify the product related to the search request part Searching means for searching the product / component database for product image data to be performed, component group image data responding to component group instruction information indicating a required component group, and component data responding to component instruction information indicating a search request component; Server-side transmission means for transmitting the product image data, the parts group image data, and the parts data retrieved by the retrieval means to a user terminal; A terminal configured to display the product image data, the component group image data, and the component data transmitted by the server-side transmission unit on a display screen, and to display the product identification information, the component group instruction information, and the component instruction information on the server; And a user-side transmitting means for transmitting to the user.

The server has a product / part database in which complete product and part data including image data of various products and parts thereof are recorded in a searchable form, and a user terminal has a product image associated with the search request part. The data, the parts group image data, and the parts data are transmitted, and the user terminal side displays the product image data, the parts group image data, and the parts data relating to the search request part transmitted from the server on the display means. It is possible to specify the required parts sequentially while referring to accurate product images and parts group images based on accurate product and part data, and to search for required parts easily, and easily search for accurate required parts using a network In addition, accurate part data can be quickly obtained.

[0011] The invention according to claim 2 includes a server and a user terminal which can communicate with each other via a network, and the server can search for complete products and parts data including image data of various products and parts thereof. Product / component database recorded in various forms, product image data responding to product specifying information for specifying a product related to a search request component transmitted from a user terminal, and enlarged image instruction information indicating a required portion of the product image Search means for searching the product / parts database for enlarged image data responding to the component, component group image data responding to component group instruction information indicating a required component group, and component data responding to component instruction information indicating a search request component And product image data retrieved by the retrieval means,
Server-side transmission means for transmitting enlarged image data, component group image data, and component data to a user terminal, wherein the user terminal includes the product image data, enlarged image data, and component group transmitted by the server-side transmission unit. A parts search comprising display means for displaying image data and parts data on a display screen, and user-side transmission means for transmitting the product specifying information, enlarged image instruction information, parts group instruction information, and parts instruction information to the server. System.

The server includes a product / part database in which complete product and part data are recorded, and transmits the product image data, the part group image data, and the part data to the user terminal, and also relates to the parts required for the retrieval of the product image. Since the enlarged image data of the designated part is transmitted in response to the instruction information of the required part, the user can further accurately specify the required part related to the search request part from the enlarged image to make it easier to specify the necessary part. Can be.

According to a third aspect of the present invention, there is provided a product / parts database in which complete product and part data including image data of various products and parts thereof are recorded in a searchable form;
Product image data responding to product specifying information specifying a product related to a search request component transmitted from a user terminal through a network, component group image data responding to component group instruction information indicating a required component group, and indicating a search request component Search means for searching the product / parts database for part data responding to the parts instruction information to be performed, and displaying, on a user terminal, product image data, parts group image data, and parts data relating to the search request part searched by the search means Transmission means for transmitting the search request to the user terminal in a possible form.

The server has a product / parts database composed of complete product and part data including image data. The server includes product identification information, part group instruction information, and product image data based on the part instruction information. Since the component group image data and the component data are accurately retrieved from the product / component database and transmitted to the user terminal, the components required by the user can be easily and quickly specified.

According to a fourth aspect of the present invention, there is provided a product / parts database in which complete product and part data including image data of various products and parts thereof are recorded in a searchable form.
Product image data responding to product specifying information specifying a product related to a search request component transmitted from a user terminal through a network, component group image data responding to component group instruction information indicating a required component group, and indicating a search request component Search means for searching the product / parts database for part data responding to the parts instruction information to be performed, and displaying, on a user terminal, product image data, parts group image data, and parts data relating to the search request part searched by the search means A data transmitting means for transmitting a search request in a possible form to the user terminal; an order form transmitting means for transmitting an order form to the user terminal in response to an order request transmitted from the user terminal; An order receiving means for receiving an order slip in which the searched component data is written.

The server can easily retrieve the exact part required by the user from the product / part database in which the complete product and part data including the image data are recorded by the data transmission means and the retrieval means. Since the order receipt on which the accurate part data is written is received by the order receiving means, an accurate order for the part can be promptly and reliably received.

According to a fifth aspect of the present invention, there is provided a product / parts database in which complete product and part data including image data of various products and parts thereof are recorded in a searchable form.
A customer database that records customer data, and product image data that responds to customer information transmitted from a user terminal through a network, is searched from the customer database and the product / parts database, and a search request component transmitted from the user terminal is retrieved. A retrieval unit for retrieving from the product / part database the component group image data responding to the component group instruction information indicating the required component group and the component data responding to the component instruction information indicating the search request component; A server comprising: transmission means for transmitting the product image data, the component group image data, and the component data relating to the retrieved search request component to the user terminal that has requested the search in a form that can be displayed on the user terminal.

The server has a customer database for recording customer data of the customer in addition to the product / parts database.
Since the product related to the search request component can be specified from the component database, the product can be specified quickly and accurately, and the required component can be specified more easily and quickly.

According to a sixth aspect of the present invention, in the server according to the third, fourth or fifth aspect, the product / parts database records complete product and part data including a parts list and a service manual. It is characterized by having been done.

The product / part database is a complete product and part consisting of a parts list in which application information and part numbers of the parts are described, and a service manual in which information on parts installation and maintenance methods, special tools, and the like are described. Since the data is recorded, it is possible to reliably search for an accurate part.

According to a seventh aspect of the present invention, there is provided an access means for accessing a server having a product / part database in which complete product and part data including image data of various products and parts thereof are recorded in a searchable form; Display means for displaying the product image data, parts group image data and parts data transmitted from the server on a display screen; product identification information for identifying the product image displayed by the display means; The user terminal includes: a component group instruction information for designating a part; and a transmission unit for transmitting component instruction information for designating a required component of the displayed component group image to the server.

The user terminal accesses the server having the product / parts database, transmits the product specifying information, displays the retrieved product image, and displays the part group instruction information for indicating a required part of the displayed product image. The transmitted and searched parts group image is displayed, and the parts indication information indicating the required parts of the displayed parts group image is transmitted and the searched parts are displayed, so that the user can obtain the complete product and parts data. It is possible to specify the required parts sequentially while referring to the accurate product image and parts group image based on the required parts, and to search for the exact required parts easily using the network, and to obtain accurate parts data Can be obtained quickly.

According to the invention described in claim 8, it is possible to search for complete products and parts data including image data of various products and the parts in response to the product specifying information on the search request parts transmitted from the user terminal through the network. The corresponding product image data is retrieved and transmitted from a product / parts database recorded in a suitable form, and the product is transmitted in response to instruction information of a required part relating to a search request component of a product image of the transmitted product image data. Searching and transmitting the part group image data of the designated part from the part database, and responding to the part instruction information relating to the search request part of the part group image of the transmitted part group image data from the product / part database. A storage medium storing a program for controlling a computer to search and transmit component data of a search request component.

The recording medium retrieves and transmits product image data from the product / parts database in response to the product specifying information from the user terminal, and responds to the instruction information of a required portion of the transmitted product image in response to the product information. Searching and transmitting the component group image data from the component database, and searching for the component data of the search request component from the product / component database in response to the component instruction information related to the transmitted component group image search request component. It stores a program that controls the computer to transmit the data. Therefore, it is possible to easily search the exact required parts using a network based on a database in which the complete product including the image data and the part data are recorded. You can control the server to do it.

[0025]

DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment according to the present invention will be described below with reference to FIGS. The present embodiment relates to a system for retrieving and ordering parts and the like for vehicles such as automobiles and motorcycles or general-purpose machines. FIG. 1 shows an entire system for component search and electronic commerce using the network. The network is an existing network such as the Internet.

The server and each user terminal can communicate with each other via the network. The server is the customer
D (including password), name, address, contact information, etc., as well as a customer database containing a combination of the model, model, year, etc. of the vehicle you own, and a parts list and service manual for each model It has a product / parts database recorded in a searchable form, including all image data. The latest parts list and service manual are always added.

Further, the server includes a homepage (web site) in addition to the location of a maintenance shop and a sales shop, contact information, and the like.
If you open the URL, it has a database such as a maintenance shop that records data such as the URL.

The server has a function (program) for extracting and outputting appropriate data from the above-mentioned customer database, product / parts database, maintenance shop database, etc. in response to a request.

On the other hand, the user terminal is generally a personal computer, a mobile phone, or the like at the user's home or the like. Sometimes it is a computer installed in a convenience store or the like.

The server and the user terminal each have a communication function, and can communicate through a network. A web server program runs on the server, and a web browser program runs on the user terminal.

An operation in which a user communicates with a server via a network and searches for a required component from a database provided in the server will be described with reference to the operation procedure shown in FIG. Here, the term “parts” also includes articles such as accessories attached to the product.

First, the user operates the UR of the server from the user terminal.
Enter L to access the server (step S1).
The server transmits a page having an ID input field and a model input field to the user terminal (step S2).

It should be noted that the top page of the server is transmitted immediately after accessing the server, and if the user selects the parts search of the top page, a page having an ID input field and a model input field may be transmitted. Good.

The user terminal displays this input field on the display screen (step S3). The user inputs an ID or a model name on the input screen (step S3). When purchasing a vehicle and registering the user in advance to obtain an ID,
Since the purchased vehicle data is recorded in the customer database together with the personal data such as the address of the user, the vehicle related to the search request component can be quickly and accurately specified only by inputting the ID.

A user who has not registered as a user enters a model name here. If there is information for specifying the vehicle other than the model name, it is easy to specify the vehicle if this information can also be input. When the information of the ID or the model name is transmitted to the server, the server searches the customer database or the product / parts database based on the information and searches for the image of the model corresponding to the input ID or the model corresponding to the input model name. Is extracted and transmitted to the user terminal (step S4).

The user terminal displays the model image transmitted from the server (step S5). FIG. 6 shows an example of a screen on which a model image of a motorcycle is displayed. There are three types of the same model, such as fuel tanks, which have different colors. When a vehicle indicating the characteristics of the type relating to the search request component is pointed with the mouse pointer and clicked to select the type (step S5), the selection information is received. A large image of only the vehicle selected on the server side is transmitted (step S6).

The "search history" button shown on the screen in FIG. 6 displays the data of the parts searched in the past when this button is clicked when the same model has been previously searched. The trouble of searching can be saved. The operation procedure during this time will be described later.

When the server transmits a large image of only the selected vehicle in step S6, the user terminal displays the selected vehicle image (step S7). FIG. 7 shows an example of a screen displaying the selected vehicle image. Although the enlarged screen is shown here, a perspective image of the vehicle viewed from obliquely above may be used to make it easier to capture features of the vehicle and the like.
Further, a plurality of images viewed from a plurality of viewpoints may be displayed.

When the user points and clicks on a portion of the vehicle image on the display screen where the search request component is attached (a portion that is not accurate and is considered to be generally attached) with the mouse pointer and clicks, (Step S
7) The server receiving the instruction information transmits an enlarged image of the instruction part and a block table of the instruction part (step S).
8).

The user terminal displays the enlarged image and the block table transmitted from the server (step S9). FIG.
Shows an example of a screen on which an enlarged image and a block table are displayed. The user selects a large block by pointing the portion related to the search request component of the enlarged image on the same screen with the mouse pointer or pointing the large block portion related to the search request component of the block table with the mouse pointer (step S1). S
9). When the mouse pointer is located at any of the large blocks in the block table, the color of the corresponding portion may be changed.

On the server side receiving the selection information, the product /
The parts list of the parts database is searched to find the illustration index corresponding to the selection information of the large block, and transmitted to the user terminal (step S10). The user terminal displays the illustration index transmitted from the server (step S11). FIG. 9 shows an example of a screen on which the illustration index is displayed.

The user looks at the illustration index, points to the block containing the search request component with the mouse pointer, clicks on the block, and selects the required block (step S11). When the server receives the selection information, the server receives the selected information. The image of the selected block page is transmitted (step S12).

The user terminal displays a required block page of the parts list transmitted from the server (step S).
13). FIG. 10 shows an example of a screen on which the required block page is displayed. An image of a required component group is displayed in an exploded perspective view, and a component column is displayed.

If the user can specify the part to be searched on the same screen, the user can specify the part number portion or the corresponding part on the screen by pointing with the mouse pointer. Then, the user specifies and clicks on a portion of the screen illustration image where the search request component is present with the mouse pointer (step S13).

The server receiving the instruction information transmits an illustration image in which the instruction part is enlarged (step S14).
The user terminal displays the enlarged illustration image transmitted from the server (step S15). FIG. 11 shows an example of a screen on which the enlarged illustration image is displayed.

If several parts are displayed in the size shown in FIG. 11, it is possible to specify the required parts accurately. In the same screen, the required parts are indicated by the mouse pointer and clicked to specify them. (Step S15). The server that has received the component instruction information transmits component data of the specified component (step S16).

The user terminal displays the component data transmitted from the server (step S17). FIG. 12 shows an example of a screen on which the component data is displayed. Since the illustration image of the part is displayed together with the part name, the part number, and the like, the part can be surely confirmed. The screen also displays the price, delivery date, standard wage, etc.

As described above, the user confirms the product while viewing the appropriate image based on the appropriate parts list and the service manual transmitted from the server via the network, and checks the part where the search request part of the product image exists. , While narrowing down while pointing with a mouse pointer to specify necessary parts, it is possible to easily specify accurate necessary parts and quickly obtain accurate part data.

The screen on which component data is displayed as shown in FIG. 12 is provided with a “refer to service manual” button and an “order” button. When the “refer to service manual” button is clicked, a service manual relating to the searched component is displayed. You can browse and click the "Order" button to order the searched parts.

FIG. 3 shows the operation procedure when referring to the service manual. When the user clicks the "refer to service manual" button on the screen on which the component data is displayed (step S21), the instruction information is transmitted to the server. Is sent to the server, the server searches the product / parts database based on the parts data, selects the appropriate service manual,
A page related to the component data in the service manual is extracted and transmitted to the user terminal (step S22).

The user terminal displays a required page of the service manual transmitted from the server (step S2).
3). FIG. 13 shows an example of a screen on which a required page of the service manual is displayed. In this example, the search component is a headlight bulb, and a page describing a bulb replacement method for the headlight related to the bulb is displayed.

An explanatory note is described together with an image of a required portion. You will need to replace the bulb you ordered while looking at this page. Therefore, it is convenient to print this page.

On the screen of this service manual, the degree of difficulty of the work is displayed, and the difficulty of the work when a general user performs the work can be understood at a glance. Therefore, the user can easily judge whether or not he or she can perform the task by the task difficulty.

If the user determines that it is difficult to work, it is useless to order parts, and it is left to a maintenance shop or a sales shop. Therefore, the screen (FIG. 13) is provided with an "Introduction of maintenance shop" button. By clicking the button, the database of the maintenance shop or the like is searched and the data of the nearest maintenance shop is displayed. Has become. The URL of the maintenance shop that opens the homepage is also displayed and linked, so the maintenance shop URL can be accessed directly from the screen.
You can access the web server.

If a special tool, a jig, an auxiliary material such as an adhesive, or a protective device is required when performing the work and it is desired to order the same together with the parts, the name of the tool or the like in the description or the image Since there is a portion where an image is displayed, when the portion is clicked, the tools are displayed together with the required number and price in an insertion column at the bottom of the screen. The display of the tool insertion column may also be provided on the screen of FIG. 12 where the component data has been searched, so that the user can enter the data.

Then, an order can be made by clicking an "order" button on the screen shown in FIG. If you just click the "Back" button when you just refer to the same screen,
You can return to the previous page.

When a part is searched in this manner, an accurate page of the service manual relating to the searched part is searched and referred to by a simple operation of clicking a "refer to service manual" button on the screen displaying the part data. Since it is possible, it is possible to know the method of mounting the part without requiring time and labor.

Since the work difficulty is displayed on the page screen of the service manual, it is easy to judge whether or not the user can work himself, and information on the nearest maintenance shop can be easily obtained when leaving it to the maintenance shop. Obtainable.

Next, an operation procedure for ordering parts and the like will be described with reference to FIG. When the "order" button is clicked on the screen (FIG. 12) on which the component data of step S17 is displayed (step S31), or when step S23 is clicked.
When the "Order" button is clicked on the screen (FIG. 13) on which the required page of the service manual is displayed (step S31), the order request information is transmitted to the server, and the server transmits the order slip page to the user terminal. (Step S32).

The user terminal displays the page of the order form transmitted from the server (step S33). FIG. 14 shows an example of a screen on which an order slip page is displayed. In the order form screen, the data of the parts and tools specified in the previous step have already been entered in the order item description column, and deletion or correction of the number or the like can be freely performed. In particular, since a part number or the like which is apt to be wrong is automatically entered at the time of transcription, there is no transcription error.

If the orderer has registered as a user, data such as the name and address of the orderer is retrieved from the customer database and automatically entered. An orderer who has not registered as a user inputs an address or the like.

Although not shown on the order form page, there are columns for selecting a payment method and selecting a delivery method.
If there is no mistake in the contents of the order slip, click the "order" button to send the order data to the server (step S
33).

If it is desired to add another part before placing an order, by clicking the "add" button, for example, the display returns to the page displaying the selected car image in the step 7, and another part is searched. Can be ordered.

When the server receives the order data,
An order confirmation page is transmitted to the user terminal (step S34). The user terminal displays the order confirmation page transmitted from the server (Step S35).

The order confirmation screen displays the contents of the previous order slip. The user confirms that the contents are correct, and clicks the "confirm" button if there is no mistake (step S35). ), Correct any mistakes and confirm
Click the button. To cancel the order, click the "Cancel" button. Upon receiving the confirmation or cancellation information, the server confirms the order and accepts or cancels the order (step S36).

After the necessary parts are quickly and accurately searched as described above, it is possible to easily order the parts and necessary tools through the network by clicking a button. On the server side receiving the order, the ordered item is delivered by the designated delivery method.

When the registered user performs a part search operation as described above, the search history is recorded in the customer database together with the search part data. The operation procedure when referring to the service manual in order to know the mounting method and the like of the previously searched parts will be described with reference to FIG.

When the user accesses the server from the user terminal (step S41), the server transmits a page having an ID input field and a model input field to the user terminal (step S41).
42), the user terminal displays this input field on the display screen, and inputs the ID here (step S43). Then, the server transmits an image of the model corresponding to the input ID to the user terminal (step S44), and the user terminal displays the same model image (step S45).

The steps S1 to S5 have been described above.
Up to the same procedure. A model image as shown in FIG. 6 is displayed on the user terminal, and a “search history” button is displayed on the screen.
Click the button (step S45).

Then, the server transmits a screen of the history of parts search performed by the user on the server side (step S46), and a search history listing the previously searched parts data is displayed on the user terminal (step S47). Is selected by clicking on the search component, the server that has received the selection information transmits the component data of the required component (step S48).

This step S48 corresponds to step S16 described above. Since the user terminal displays a component data screen as shown in FIG. 12 (step S49), the user confirms the component and clicks the "Refer to service manual" button. If so (step S49), the server selects an appropriate service manual as described above, and transmits a page related to the component data in the service manual to the user terminal (step S50). The required page of the transmitted service manual is displayed (step S51).

When the registered user refers to the service manual for the parts searched in the past in order to confirm the mounting method and the like, the user simply clicks the "search history" button without searching for the parts again. The required parts are quickly identified by simple operations, and the page containing the necessary information of the appropriate service manual can be displayed quickly by clicking the “Refer to service manual” button, which is extremely convenient. is there.

When the necessary part can be specified in advance, for example, the part number is known, there is a column for inputting the part number and the like when the input column is displayed in the step 3, and by inputting it, the part data can be directly entered. The screen can be displayed. Therefore, it is possible to promptly order necessary parts or refer to a related service manual without searching for parts.

The present invention is applied not only to the parts of the vehicle of the above embodiment but also to other general parts of the product.

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram of a system for component search and electronic commerce using a network.

FIG. 2 is a flowchart showing an operation procedure in a component search according to one embodiment.

FIG. 3 is a flowchart showing an operation procedure when referring to a service manual.

FIG. 4 is a flowchart showing an operation procedure when ordering parts and the like.

FIG. 5 is a flowchart showing another operation procedure when referring to a service manual.

FIG. 6 is a diagram illustrating an example of a screen on which a model image is displayed.

FIG. 7 is a diagram illustrating an example of a screen displaying a selected car image.

FIG. 8 is a diagram illustrating an example of a screen on which an enlarged image and a block table are displayed.

FIG. 9 is a diagram illustrating an example of a screen on which an illustration index is displayed.

FIG. 10 is a diagram showing an example of a screen on which a required block page is displayed.

FIG. 11 is a diagram illustrating an example of a screen on which an enlarged illustration image is displayed.

FIG. 12 is a diagram showing an example of a screen on which component data is displayed.

FIG. 13 is a diagram showing an example of a screen on which a required page of a service manual is displayed.

FIG. 14 is a diagram showing an example of a screen on which an order slip page is displayed.

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Claims (8)

[Claims] 1. A server including a server and a user terminal that can communicate with each other via a network, wherein the server records complete products and parts data including image data of various products and parts thereof in a searchable form. A product / parts database, product image data responding to product specifying information for specifying a product related to a search request component transmitted from a user terminal, component group image data responding to component group designation information designating a required component group, search Search means for searching the product / parts database for part data responding to the parts instruction information indicating the required parts; and a server for transmitting the product image data, the parts group image data, and the parts data searched by the search means to the user terminal The user terminal, the product image data and the parts group image transmitted by the server-side transmission means. A component search comprising: display means for displaying image data and component data on a display screen; and user-side transmitting means for transmitting the product specifying information, component group instruction information, and component instruction information to the server. system. 2. A server and a user terminal which can communicate with each other via a network, wherein the server records complete products and parts data including image data of various products and parts thereof in a searchable form. A product / parts database, product image data responding to product specifying information specifying a product related to the search request component transmitted from the user terminal, and enlarged image data responding to enlarged image instruction information indicating a required portion of the product image A search unit for searching the product / component database for component group image data responding to component group instruction information indicating a required component group, and component data responding to component instruction information indicating a search request component; Server-side transmission means for transmitting the retrieved product image data, enlarged image data, parts group image data, and parts data to the user terminal; A display unit for displaying the product image data, the enlarged image data, the component group image data, and the component data transmitted by the server-side transmission unit on a display screen; and the product specifying information and the enlarged image instruction. A component search system comprising: user information transmitting means for transmitting information, component group instruction information, and component instruction information to the server. 3. A product / parts database in which complete product and part data including image data of various products and parts thereof are recorded in a searchable form, and a product relating to a search request part transmitted from a user terminal through a network. Image data that responds to product specifying information that specifies the product, component group image data that responds to component group instruction information that indicates a required component group, and component data that responds to component instruction information that specifies a search request component. Search means for searching from a database, and transmission means for transmitting product image data, part group image data, and part data relating to the search request part searched by the search means to the user terminal that has requested search in a form displayable on the user terminal A server comprising: 4. A product / parts database in which complete product and part data including image data of various products and parts thereof are recorded in a searchable form, and a product relating to a search request part transmitted from a user terminal through a network. Image data that responds to product specifying information that specifies the product, component group image data that responds to component group instruction information that indicates a required component group, and component data that responds to component instruction information that specifies a search request component. Search means for searching from a database, and data transmission for transmitting the product image data, the part group image data, and the part data relating to the search request part searched by the search means to the user terminal requesting the search in a form displayable on the user terminal. Means for sending an order slip to the user terminal in response to an order request sent from the user terminal And an order receiving means for receiving an order slip in which the searched component data transmitted from the user terminal is written. 5. A product / parts database in which complete product and part data including image data of various products and parts thereof are recorded in a searchable form, a customer database for recording customer data, and a user terminal through a network The product image data responding to the customer information transmitted from the user database is retrieved from the customer database and the product / parts database, and responds to the component group instruction information transmitted from the user terminal, which indicates a required component group relating to the retrieval request component. Searching means for searching the product / parts database for part data responding to parts instruction information designating parts group image data and search request parts; product image data and parts group relating to the search request parts searched by the search means To the user terminal that requested retrieval of image data and component data in a form that can be displayed on the user terminal A server, comprising: transmitting means for transmitting. 6. The product / parts database according to claim 3, wherein the complete product and parts data including a parts list and a service manual are recorded. Server. 7. An access unit for accessing a server having a product / parts database in which complete product and part data including image data of various products and parts thereof are recorded in a searchable form, and transmitted from the server. Display means for displaying product image data, part group image data and part data on a display screen; product specifying information for specifying a product image displayed by the display means; and a parts group for indicating a required portion of the displayed product image Transmitting means for transmitting, to the server, instruction information and component instruction information indicating required components of the displayed component group image. 8. Complete products and parts data including image data of various products and their parts are recorded in a searchable form in response to product specifying information on search request parts transmitted from a user terminal through a network. Searching and transmitting the corresponding product image data from the product / parts database, and responding to the instruction information of the required part relating to the search request part of the product image of the transmitted product image data, the same instruction from the product / parts database. Search and transmit the part group image data of the part, and in response to the part instruction information related to the search request part of the part group image of the transmitted part group image data, the part data of the search request part from the product / part database in response to the part instruction information. A storage medium storing a program for controlling a computer so as to search for and transmit.