JP2002074198A - Method for providing transport business information, transport business information providing server system and method for receiving transport business information order - Google Patents

Abstract

PROBLEM TO BE SOLVED: To make it possible to safely order transport service through a communication line. SOLUTION: In the transport business information providing method for providing transport business information from a server to a transport business requester requiring the transport of articles through the communication line, plural pieces of transporter information having mutually different personal attributes are extracted from a storage device and transmitted so as to select required transporter information, receives the selected required transporter information and generates and outputs transport business ordering information including the transporter information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a transportation service information providing method for providing transportation service information to a transportation service (service) requester who requires transportation of an article from a server via a communication line, and a transportation service. The present invention relates to a transportation service information receiving method for receiving information, and a transportation service information providing server system for providing the information.

[0002]

2. Description of the Related Art In recent years, information provision and information collection via a public communication network such as the Internet, or a commercial communication network such as a packet network is not essential for performing daily tasks. It is becoming impossible. The spread of home personal computers and the development of an information infrastructure for connecting to the Internet have also been rapidly progressing, and among information distribution, online shopping via the Internet has been particularly flourishing. Now you can get all kinds of products while at home.

[0003] This online shopping does not depend on the actual distance between the consumer and the store (site operator),
It makes it very easy to sign a sales contract,
Except for information products such as music distribution, a service for actually transporting products (articles) is always required, contrary to the ease of the contract.

[0004] In other words, the demand for the transportation service by a third party is rapidly increasing in this information society, contrary to the conventional situation of “visiting a store, purchasing a product and taking it back by itself” is decreasing. are doing.

[0005] This situation extends not only between stores and individual consumers but also between companies (BtoB environment), and the demand for transport services between companies also increases with the progress of electronic commerce. are doing.

FIG. 12 shows a conventional system configuration for realizing online shopping and transportation services.

An electronic mall system 10 operated by a store has a virtual store server 12 and a database 14, is always connected to a communication network 16 such as the Internet, and maintains a state where store information can be provided at any time. . A transport service system 20 operated by a transport company that has an alliance with a store includes a transport service order server 22 and a database 24 connected to the virtual store server 12 via a dedicated line or the Internet. The transport instruction information transmitted from the store server 12 is received.

A service utilization system 30 owned by a consumer (including an individual and a company) includes a personal computer (hereinafter, referred to as a PC) 32 and a modem or terminal for connecting the PC 32 to the Internet 16 via a public line. A communication control device 34 such as an adapter is provided.

When the PC 32 accesses the virtual store server 12, the virtual store server 12 sends product information and the like to the PC 32, and the information is displayed on the WWW browser of the PC 32. When the consumer selects and transmits a desired product on the screen of the PC 32, a quote including the price of the product and the transportation cost (that is, the transportation service cost) is transmitted from the virtual store server 12 to the PC 32 again for final confirmation. Prompt. Product price,
If the shipping fee is appropriate, a product purchase instruction is transmitted from the PC 32 to the virtual store server 12 to complete the transaction, and the order slip is stored in the database 14.

In this case, it means that the consumer has ordered the transportation service together with the goods. From that point of view, it can be said that the consumer is both a purchaser of goods and a requester of the transport service, while the virtual shop server 32 is a transport service information providing server.

The virtual store server 12 transmits the goods transport instruction data to the transport service order receiving server 22 in order to transport the goods 36 stored in the warehouse to the consumers. Upon receiving this instruction, the transportation service order receiving server 22 stores the instruction data in the database 24 and outputs it at a predetermined stage, thereby prompting the transporter 38 to transport the product 36, and actually transporting the product 36 to the consumer. Is done.

In this system, one transport company exists, but in addition, the virtual store server 12 is affiliated with a plurality of transport companies, and information of the plurality of transport companies is stored in the virtual store server 12. Is transmitted to the PC 32 via the PC, and the consumer side designates a desired transport company from among them.

[0013]

As demand for transportation services is increasing due to online shopping and the like, competition for customer acquisition in the logistics industry is intensifying. Each shipping company has a proposition "How cheap and fast to deliver",
We are working hard to get an advantage over other companies.

[0014] However, at present, competition is so intense that the price of transportation charges is destroyed. Inevitably, in order to survive in this industry, it is necessary to hire carriers such as truck drivers and motorbike drivers at extremely low wages, and in particular, to carry out a large amount of transportation work immediately.
Demand is growing for men in their twenties to twenties as carriers.

However, it is not an exaggeration to say that men in their teens and twenties do not necessarily have a good image of transportation business and that they avoid transportation business. As a result, the current reality is that there is no way to do anything other than hire a skilled carrier in his forties and pay heavy labor.

[0016] These carriers have a large amount of transportation work despite being hired at low wages.
Naturally, the quality of transportation services is lower than before. This situation has many problems.

(1) Security Issues In the situation where online shopping is prospering in the future, consumers will have more opportunities to receive products at home.
However, in particular, women living alone, elderly people, and the like often feel frightened or hated by carriers who provide low-quality services. In other words, there is a problem that the entrance door cannot be opened with confidence.

(2) Lack of Communication Today, when online shopping via the Internet has become widespread, opportunities to go shopping outside and communicate with clerks and external people are decreasing. In such a situation, it is anticipated that the number of communication partners that will increase in the future will be carriers who transport goods to their homes, that is, their role as "talking party" will be required of the carrier. There is also. However, at present, carriers who are too far away from their age group visit,
Frequently, carriers who rarely communicate the story related to the product (for example, male carriers for women's cosmetics and clothing) visit, and usually have little conversation or the like.

(3) Creation of Employment As described above, the transportation service industry is extremely competitive, and currently the majority of carriers are in their forties, and from the viewpoint of new employment, The demand as a delivery person is concentrated on young men in their teens and twenties who produce a lot of labor at low wages. However, as the demand for transportation services increases along with the increase in opportunities for electronic commerce, it is important to provide employment opportunities to a wide range of age groups regardless of gender. However, it is practically difficult to realize such a new employment system now that freight rates are destroying prices, which is critically important, including the challenge of rebuilding a healthy logistics industry. It is a problem.

As described above, despite the fact that there are many problems concerning the transportation of articles, as far as the present inventor knows, no system for solving the problems has been provided at present.

The present invention has been made in view of the above-mentioned problems, and enables a requester of a transportation service to order a transportation service with peace of mind, and renews a conventional image of a carrier. The purpose is to improve the soundness of the logistics industry and solve various problems.

[0022]

The present invention relates to a transportation service information providing method for providing transportation service information to a transportation service requester who needs transportation of an article from a server via a communication line. Prompting the service requester to retrieve a plurality of carrier information having different personal attributes from the storage device and transmit the same, and to select desired carrier information from the plurality of carrier information; Receiving the act of selecting the desired carrier information by the service requester, and generating and outputting transport service order information including the carrier information, thereby achieving the above object.

The present inventor has noted that the interest of today's transportation service requester (hereinafter referred to as “requester”) is “who carries” rather than which “carrier”. On the other hand, in the conventional system, "business services" such as a carrier, high-speed service, and frozen storage service could be selected, but on the other hand, the actual "carrier" was requested later. Is not involved at all.

According to the present invention, when the server provides the transport service information via the communication line, a plurality of carrier information having different personal attributes are transmitted, and the transport service requester selects desired carrier information. I try to make it. This way,
The transportation service requester can predict to a certain extent who will be involved in the transportation, and the sense of security and reliability of the carrier who visits the home or office is greatly improved.
On the other hand, from the viewpoint of the carrier, it is possible to have a sense of being "selected by the customer" to some extent, and not only to transport the goods, but also to make it possible for the transport service requester to receive the goods happily. A service spirit.

In addition, communication occurs at the time of delivery of articles due to the synergistic effect of the requester's sense of security and the increased awareness of the carrier, and especially, for elderly people who have few opportunities to go out, the act of delivering the articles themselves is difficult. It is expected to be a meaningful time. In other words, by giving the requester an opportunity to select carrier information, the image of the transportation service, which merely transported the goods, is improved, and there is an effect of giving a better impression to the logistics business.

It should be noted that the personal attribute is an attribute inherent to the carrier, and is completely different from the attribute of the carrier "where is the carrier". This is because it is impossible to know at all what carrier will actually carry the cargo just because a company has been selected. In other words, the personal attributes referred to here are those that define the attributes of the carrier within one company or across multiple companies, and include personal employees such as full-time carriers, outsourced carriers, parts, and part-time workers. Attributes may be classified according to attributes or some generalized human attributes (for example, residents in the same city as the requester or residents outside the city), or personal attributes that directly select individuals. I do not care.

In particular, in the case of the personal attribute, the requester can completely recognize who is to be transported, so that the same transporter is selected again, or conversely, a different transporter is selected next time. Such a flexible response can be achieved.

By the way, the present invention is not limited to the case where the requester requests to deliver the article to the requester. For example, a case where goods are transported to a third party based on a request for a transportation service of a requester, such as middle-aged or new year's gift, is also included. Also in this case, the requester can select a desired carrier so as not to be rude to the third party. In other words, in addition to the value of the goods to be sent, the situation of the other party can be considered even in the transportation service.

The transportation in the present invention includes both the case of "delivery (delivery)" and the case of "going for collection (collection)" of a product or the like. "Delivery person" and "collector" are included.

The generation and output of the transportation service order information include output on a screen, output on paper, output to another server via a communication line, and the like.

[0031] In the above invention, it is preferable that, in addition to the plurality of carrier information, freight fee information corresponding to the personal attribute is transmitted to the carrier service requester.

For the requester, it is not enough if the shipping cost is low. However, when the carrier cannot be selected as in the conventional case, the criterion tends to be biased to "cheap" or "fast" in the end, resulting in excessive price competition.

According to the present invention, if the requester considers that the freight charge may be somewhat higher for the desired carrier,
The "desired delivery person" can be selected, and
If you do not care, you can give priority to the price. On the other hand, if the transportation service provider allocates suitable human resources to the carrier, the transportation service provider will be able to collect a corresponding shipping fee. As a result, a freight system desirable for both parties is formed, and a healthier and more suitable logistics industry is built. This is because, by prompting the requester to select a carrier, a new criterion can be set in relation to the quality of the transport service in relation to the price.

Preferably, the plurality of carrier information includes at least a female carrier. For example, for a woman living alone, opening the front door to a stranger involves some fear. However, according to the present invention, especially when the recipient of the article is a woman, the article can be safely received by selecting a female carrier.

[0035] Similarly, it is preferable that the plurality of carrier information include carriers at least in a predetermined age range. Since the requester can select a carrier of a desired generation, it is possible to deepen a sense of security, closeness, etc. of both sides. For example, in the case of an elderly who tends to stay at home, a carrier over 60 years old, etc. By selecting, you can enjoy communication with the carrier at the entrance of your home. In particular, if online shopping prospers in the future, opportunities to go out and contact with outside humans may be extremely reduced, but it will compensate for the lost by increasing opportunities to contact carriers. .

Providing carrier information having different personal attributes as described above means that, from the viewpoint of employment, the opportunity to be a carrier is distributed to a wide range of generations regardless of gender. Means This means that jobs are diversified, creating new employment opportunities and allowing more people to engage in the transportation industry. This leads to an image of the transportation business.

Further, in the above invention, it is preferable that in the step of prompting the selection of the desired carrier, a prompt is made to independently select the desired carrier information on the pickup side and the delivery side of the article.

For example, in the case of a transport service between distant companies, a carrier who comes to pick up its own goods and a carrier who carries and delivers goods to the other party exist independently. The surrounding environment is completely different between the pickup side and the delivery side. According to the present invention, the carrier can be selected independently in each case, which is more convenient for the requester.

[0039] Further, with regard to the transportation service by the carrier based on the selected carrier information, ex-post feedback information is received from the carrier service requester, and the feedback information is transmitted.
Storing the selected carrier information in a storage device in association with the selected carrier information, and thereafter, when transmitting the carrier information to prompt the selection, the feedback information associated with the carrier information. It is preferable to make the transportation service requester recognize that the user can browse.

The desired carrier is actually visited by the selection of carrier information, but depending on the requester, the situation may sometimes be different from the situation expected by the user.

However, according to the present invention, the past requester's impressions when the carrier information is selected are accumulated together with the carrier information. Therefore, when a new requester selects one from a plurality of carrier information, the new requester can make a judgment with reference to his / her impression, and the suspicion of the information can be resolved and the selection can be made with confidence.

Generally, there is also a system in which a questionnaire sheet is given to a recipient to describe an evaluation of a transport service when the article is delivered, and the transporter takes the evaluation back. However, it is actually difficult to make a rigorous evaluation in the presence of the carrier, and it cannot be said that an accurate evaluation has been made. However, according to the present invention, the carrier must always maintain a service spirit with respect to the transport of goods, since his or her transportation service is subsequently evaluated via the communication line. This is believed to lead to a real improvement in service quality.

The case where the requester recognizes that the impression information can be browsed is, for example, the case where the impression information is transmitted together with the carrier information and is simultaneously displayed on the screen, or the button for prompting the browsing together with the carrier information is displayed on the screen. However, there may be a case where the impression information is transmitted only when the requester selects it. This impression information does not necessarily have to be “raw” impression information of each requester. For example, the data may be statistically processed based on the “raw” information and divided into attribute ranks such as A, B, C,.

In the above, the method for providing the transport service information using the server system has been described. However, the transport service information providing server system for realizing the method includes a plurality of transporter information having different personal attributes. A storage device to be recorded, the carrier information is taken out from the recording device and transmitted to the client terminal, and the carrier service requester is prompted to select desired carrier information from the plurality of carrier information. An information providing processing unit, and an order processing unit that receives the act of selecting the desired transport information by the client terminal and generates and outputs transport service order information including the desired carrier information may be provided. .

In the above-mentioned invention, the transport service information providing server system actively encourages the requester to select a carrier. For example, a POS terminal or the like connected via a communication line In, the carrier information is already stored in the terminal side, and one-sided selection /
May be sent.

In this case, although the concept is the same as that of the above invention, it can be considered as a receiving method. Specifically, in a transport service information receiving method in which a server receives, from a client terminal connected to a communication line, transport service information of a transport service requester who requires transport of an article, a plurality of personal attributes different from each other are provided. Receiving the desired carrier information selected from among the choices of the carrier information through the communication line from the client terminal; and transport service order information including the selected desired carrier information. And recording the transportation service order information on a recording device.

[0047]

Embodiments of the present invention will be described below in detail with reference to the drawings.

FIG. 1 shows a transportation service information providing server system (hereinafter referred to as an information providing system) 100 according to the first embodiment of the present invention. This information providing system 1
00 also functions as a virtual store.

The information providing system 100 is connected to the Internet (communication line) via a route control device 102 such as a router.
N, a database server 106 operating in cooperation with the information providing server 104, and a printer (output device) 108, all of which are connected by a LAN. . In the present embodiment, the information providing server 104 and the database server 106 are configured by independent computers. However, it is possible to provide both functions by a single computer. On the other hand, a firewall or the like for preventing unauthorized intrusion from the outside is appropriately incorporated in the LAN.

The transportation service request system 109 for accessing the information providing server 104 includes a client terminal 110
And a communication control device 112 connected to the client terminal 110. The client terminal 110 is often a general-purpose personal computer (PC),
It is connected to the Internet N via the communication control device 112. This connection has many forms such as a dial-up connection using a public line network and a connection using a dedicated line. The client terminal according to the present invention is not limited to the PC as long as the client terminal can be connected to the information providing server in any form, and is not limited to the PC, and may be a dedicated terminal or a mobile terminal ( For example, it may be an i-mode (registered trademark) or a car navigation system which is a kind of portable terminal.

FIG. 2 shows a detailed configuration of the information providing system 100.

The information providing server 104 includes a WWW processing unit 1
20, a member processing unit 122, a product order processing unit 124, a transportation order processing unit 126, an output processing unit 128, and an impression information processing unit 129. These processing units are realized by the processing device (CPU) of the information providing server 104 processing the program stored in the memory.

The WWW processing unit 120 is realized by a WWW server application, which is a predetermined program, and retrieves a web page 132 stored in the external storage device 130 and transmits it to the client terminal 110 in response to a request from the client terminal 112. Then,
W is displayed on the WWW browser of the client terminal 110.
The web page 132 is displayed. In addition, these web
The page 132 is composed of a plurality of pages,
In addition to the homepage displayed first on the WWW browser,
Product information providing page, transportation information providing page, etc. are included,
It provides essential functions such as carrier selection in the present embodiment (details will be described later). These are generally described in a make-up language such as HTML format.

The member processing unit 122 is provided with the information providing server 10
4. The requester of the transportation service (hereinafter referred to as “requester”) accessing 4 determines whether the member is a member or a non-member, and provides the requester with an enrollment procedure when newly joining.
Database processing unit 140 of database server 106
Works in conjunction with. In other words, the member information data 144 recorded in the database 142 is compared with the information of the requester who accesses the server 142 to determine whether the member is a member or a non-member. It is added to the member information data 144.

The product order processing section 124 calculates the total price of various products selected by the requester, and
Send to 0. In addition, the transportation order processing unit 126 adds a predetermined transportation fee to the above-mentioned total product price, displays a final quotation on the WWW browser of the client terminal 110, and issues a purchase instruction from the client terminal 110. The received order data 146 is finally stored in the database 142 in cooperation with the database processing unit 140. That is, it has a role of establishing a sales contract.

The output processing unit 128 includes a database 142
Is output from the printer 108 as a paper order slip 149. There are various methods, such as outputting each time one sales contract is established, outputting when a fixed amount of sales contract is established, and outputting every fixed time. The output is not limited to paper, but may be output on a screen and recognized by the carrier.

The order processing is generally performed by the commodity order processing section 124, the transportation order processing section 126, and the output processing section 128.

The sentiment information processing unit 129 receives the sentiment data 148 from the requester, stores it in the database 142, extracts the data 148 as appropriate, and sends it to the requester.

The member processing unit 144 and the product order processing unit 124 other than the WWW processing unit 120 are Java, V
This is realized by a CGI script created by isai Basic or the like. Of course, it is also possible to realize by using ActiveX, Java components, API, or the like without using or using CGI.

Next, the flowchart of FIG. 3 and FIGS.
The transport service information providing method will be described in detail with reference to the web page shown in FIG.

When the requester accesses the information providing server 104 via the client terminal 110 (requests a homepage transfer) (step 200), the WWW processing unit 120 transmits the homepage 300 and displays it on the WWW browser of the client terminal 110 (step 200). 20
2: See FIG. 4 (a)). In this homepage 300,
A button area 300a for prompting selection of a product list is formed, and when the WWW browser selects (transmits) this (step 204), the WWW processing unit 120 transmits a section selection page 302 and displays it on the WWW browser. (Step 206: see FIG. 4B). A plurality of buttons 302 for prompting the user to select a product category such as “lunch box”, “daily product”, “book”, etc.
a is formed, and it is assumed here that the "lunch button" is temporarily selected (step 208).

In this way, the WWW processing unit 120
Product selection page 3 including various lunches and their price information
04 (step 210), and the page 304 is displayed on the WWW browser as shown in FIG. 4 (c). On the product selection page 304, a check box 304a is formed for each product, and only one order button 304b is formed. It should be noted that a link to the character of each lunch box may be provided so that the image information, the calorie information and the like can be further provided by clicking. After checking the desired product by the display function of the WWW browser, the order button 304 is clicked (step 212).

By this operation, the information providing server 104
Is activated. Product order processing unit 1
24 calculates the total price of the selected product,
The result is transmitted and displayed on the WWW browser as the product estimation screen 306, and the requester is prompted to confirm the product (step 214: see FIG. 5A).

Up to this point, it is the same as general online shopping.

The product estimation screen 306 displays “Product confirmation Ok
→ "Transportation selection" button 306a is formed. When the requester who has confirmed the product clicks the button 306a on the WWW browser (step 216), the WWW processing unit 120
Transmits the member confirmation page 308 (step 218: see FIG. 5B). If you are already a member, select the member button 308a.
To select 08b and apply for membership, click the Join button 308
Select c. Note that the difference between a member and a non-member is only a difference between a large number or a small number of carrier options (the number of buttons) described later in this embodiment. .

On the member confirmation page 308, the member button 3
If you select 08a, you will be prompted to enter your ID and password. When a predetermined ID and password are input and transmitted, the member processing unit 122 is activated, and the ID / password is compared with the member information data 144 in the database 142 to determine whether or not the member is a true member. If it is confirmed that the user is a member (step 220), the carrier selection page 310 is transmitted by the WWW processing unit 120 and displayed on the WWW browser (step 222: see FIG. 6).

A plurality of selection buttons 310a to 310f are formed on the carrier selection page 310, and carrier information having different personal attributes is displayed on each of the buttons 310a to 310f.

For example, “female carrier” is described on the top selection button 310a, and the second selection button 310a
In b, “male carrier” is described. The third selection button 310c describes “Silver Carrier over 60”, the fourth selection button 310d describes “City Resident Carrier”, and the fifth selection button 310e describes “City Carrier”. Foreign Resident Carrier ". The sixth selection button 310f is "general delivery person (undesignated)". In this way, the WWW processing unit 120 urges the requester on the WWW browser to select desired carrier information from a plurality of carrier information.

Further, inside each of the selection buttons 310a to 310f, shipping fee information corresponding to each personal attribute is further displayed. Accordingly, the requester selects desired carrier information (predetermined button) in consideration of both carrier information and shipping fee information.

The carrier selection page 310 further includes:
In correspondence with the selection buttons 310a to 310f,
Impression reading buttons (past impression buttons) 311a to 311
f is formed. These impression browsing buttons 311a-3
When 11f is selected, the impression information processing unit 129 is activated, extracts and transmits the impression data 148 corresponding to each of the browse buttons 311a to 311f, and sends the impression page 312.
Is displayed on the WWW browser (step 223: FIG. 7).
(A)). Here, the past impressions of the requester who selected the carrier information and actually received the goods are shown together with the date as ○
The selection buttons 310a to 310f can be selected by referring to the past impressions.

For example, if it is found that the impression rank of the past user with respect to the silver delivery person is large (or small), the user selects the silver delivery person with reference to this. Becomes possible. The utility of the attribute selection will be described later in detail.

Returning to the carrier selection page 310 of FIG.
Here, it is assumed that "female carrier" (selection button 310a) is selected (step 224). Then, the transportation order processing unit 126 in the information providing server 104 is activated, and receives a female carrier command from the requester. The transportation order processing section 126 adds a predetermined shipping fee to the already calculated total price of the product, and outputs a final order estimate screen 314.
Is displayed on the WWW browser to urge the requester to confirm (step 226: see FIG. 7B).

Here, when the requester selects the confirmation button 314a, the transportation order processing unit 126 transmits the destination input page 316 for inputting the destination information such as the address and name to the requester by transmitting it to the WWW browser. (Step 2)
28: See FIG. 8 (a)). In the case of a member, information that has already been registered may be displayed to prompt confirmation of any change. At the time when the destination information is transmitted from the WWW browser, the transportation order processing unit 126 generates the transportation service order data 146 including the female carrier command, records it in the database 140, and receives the order from the printer 108 by the output processing unit 128. The data 146 is output as the order slip 149, and the online shopping is completed (step 230: see FIG. 8B).

Thereafter, according to the order slip 149, the goods 136 are transported to the requester by the female carrier 138 (see FIG. 1). The requester who has received the product 136 accesses the homepage 300 shown in FIG. 4A again, clicks the impression button 300b on the screen, and clicks the WWW.
Impression selection screen 320 displayed on the browser (see FIG. 9)
Above, the information providing server 10 sends the impression of the carrier together with the slip number described in the delivery note received from the carrier.
Send to 4. The impression information processing unit 129 receives the posterior impression data 148 and, at the same time,
Record and accumulate them in 2 in association with carrier information. In this way, when the next new customer accesses, the impression data 148 can be browsed.

This transportation service information providing server system 10
In the case of 0, the "carrier" can be selected by the requester. As a result, it is possible to predict to a certain extent who will actually be involved in the transportation, and the sense of security for the carrier visiting the home or office will be increased. On the other hand, the carrier can also be aware that he / she is “chosen by the customer”, which will lead to a willingness to deliver goods to the requester who has chosen him / her. .

Also, for example, an elderly person who has few opportunities to go out can select a silver carrier (over 60 years old), and a meaningful conversation is developed when goods are delivered. is expected. In other words, by giving the requester an opportunity to select carrier information, it is expected to improve the image of the transportation service, which merely transported the goods, and to give a good impression on the logistics business.

A requester who does not want to know the goods to be transported to an acquaintance may select the “outside city transporter” who is unlikely to be an acquaintance. What is necessary is just to select the "city resident carrier" who is familiar with the road conditions in the city.

Further, in the present system 100, in addition to the carrier information, the shipping fee information corresponding to the personal attribute is provided. It is presumed that the requester will pay even if the shipping cost is somewhat higher if the desired carrier, and conversely, the transportation service provider,
Awareness is raised that the appropriate human resources can be allocated to carriers and that the corresponding freight charges can be collected. As a result, it can be inferred that a freight system desirable for both parties will be formed and a sound logistics industry will be rebuilt. This is because the criteria for the quality of the transportation service have been increased by prompting the carrier to select.

Here, the carrier information includes a female carrier. For example, in the case of a woman living alone, opening the front door to a stranger involves some fear, but if she can be designated as a carrier in this way, she can receive the goods with confidence. Further, in the information providing system 100, an impression can be transmitted via a communication line ex post, rather than in front of the carrier, and the requester can accurately evaluate the carrier. Conversely, carriers will always have to maintain a service spirit, leading to a true improvement in service quality. In addition, this impression is ○
In addition to Δ × and the like, a step display by a number or an impression by an actual sentence may be used.

The attributes and the like described above are merely examples.
As long as they do not depart from the gist of the present invention, there are embodiments in which these elements are appropriately combined, and various embodiments other than the embodiment shown here are also present.

For example, as another example of this personal attribute,
English, French, Chinese, etc.
Presence of the same prefecture as the requestor, different prefectures from the requester, same inhabitants of the requester, different inhabitants, various age ranges, or personal attributes set from a combination of these. I do.

Further, an option may be provided such that, when an exclusive selection is made in the options, for example, various age ranges are set, any range other than this age range may be used.

Further, in addition to the selection from the options, a column for actively entering an attribute desired by the user may be formed. In this case, for example, when the requester is a foreigner, it is possible to enter "English speaking person" or the like. Further, an attribute closer to an individual may be selected as a personal attribute.

For example, in the above-described embodiment, the past raw impression information is simply provided, but instead, or in addition to this, those who have rarely (or not at all) been evaluated as x in the past Also, it is possible to assign attributes such as "A-rank delivery" to those who have received many evaluations of "○" so that the requester can make a selection with reference to this. It is. This method does not provide past impressions as mere information but employs them as one of the options, and does not depart from the spirit of the present invention. In this case, the requester will probably pay a corresponding surcharge.

In connection with this, an attribute of “the same delivery person as the previous time” may be provided. If an attribute closer to the individual is adopted, it is possible to improve the consciousness of the delivery person and contribute to the improvement of the qualities of the delivery service as a whole.

In some cases, including the example of the previous embodiment, the requester's request may not always be met. In such a case, the fact is returned in the step of the WWW browser and another attribute is transmitted. Select it, or contact him or her without delay.

Next, a transportation service information providing system (hereinafter, referred to as an information providing system) 400 according to a second embodiment of the present invention will be described with reference to FIG.

The information providing system 400 includes an information providing server 404 connected to the Internet N, and an output device 408 connected to the information providing server 404. On the other hand, the transportation service requester has a client terminal 410 connected to the Internet N. Here, it is assumed that the carrier 450 transports the article 450 owned by the requester himself to the third party's home 452 via each transport base P.

When the requester accesses the information providing server 404 via the Internet N by the client terminal 410, a carrier selection page 500 as shown in FIG. 11A is displayed on the WWW browser of the client terminal 410. You. On the carrier selection page 500, unlike the first embodiment, the carrier on the item pick-up side and the carrier on the item delivery side can be independently selected. For example, if the requester is an elderly person and the third party to the destination is a woman living alone,
The requester can select "Silver carrier (60 years or older)" as the carrier who comes to pick up the goods at home, and select "Female carrier" as the carrier at the delivery side.

If the selection is made in such a manner, the respective shipping costs are calculated by the information providing server 404, and the total shipping cost screen 502 is displayed on the client terminal 410 (see FIG. 11B). After confirming this, if the address of the delivery destination and the address of the delivery destination are input and transmitted, the article is actually conveyed according to the input.

In this information providing system 400,
Almost the same effects as in the first embodiment can be obtained, and in addition, a carrier can be selected in consideration of not only the requester but also a third party (transportation destination). In particular, when a parent who has a daughter living alone sends goods to the daughter, it is extremely safe that the carrier on the delivery side can be a woman.

In the above embodiment, the case where the requester has a general-purpose client terminal and accesses the information providing systems 100 and 400 to request transmission of information has been described. Is a dedicated terminal such as a POS terminal. In that case, since the POS terminal itself may have a plurality of carrier information in the internal memory, desired carrier information may be selected from the information and transmitted unilaterally. On the other hand, the information providing system receives the selected carrier information and processes it as order information. Particularly, such a dedicated client terminal is rarely owned by an individual, and a requester applies for a transport service through a terminal installed in a predetermined store or the like or a terminal owned by a carrier. That is common. In that case, the clerk of the store will operate the terminal, but it can be considered as a proxy for the requester,
It is still the category of the transport service requester in the present invention.

In recent years, an intermediate form between an individual and a company called SOHO has become widespread. For example, a “merchandise seller” may be an individual or a virtual store organization in which individuals are gathered. Many. In this case, "Seller"
The present invention can be applied in the stage of picking up (collecting) goods from the company.

The description (function, shape, layout, etc.) of the web page appearing in the entire text of the specification is merely an example, and is not limited to these descriptions.

[0095]

According to the present invention, the transportation service can be used with security, and the service awareness of the carrier can be improved.
Improve the social image of logistics operations.

[Brief description of the drawings]

FIG. 1 is an overall view showing the configuration of a transportation service information providing server system according to a first embodiment of the present invention.

FIG. 2 is a diagram showing a more specific configuration of the system.

FIG. 3 is a flowchart of a process performed by the system.

FIG. 4 is a diagram showing a web page provided by the system.

FIG. 5 is a diagram showing a web page provided by the system.

FIG. 6 is a diagram showing a web page provided by the system.

FIG. 7 is a diagram showing a web page provided by the system.

FIG. 8 is a diagram showing a web page provided by the system.

FIG. 9 is a diagram showing a web page provided by the system.

FIG. 10 is an overall view showing the configuration of a transportation service information providing server system according to a second embodiment of the present invention.

FIG. 11 is a diagram showing a web page provided by the system.

FIG. 12 is an overall view showing the configuration of a conventional transportation service information providing system.

[Explanation of symbols]

 100, 400 ... Transportation service information providing server system 104, 204 ... Information providing server 106 ... Database server 108, 208 ... Printer

Claims (8)

[Claims] 1. A transportation service information providing method for providing transportation service information to a transportation service requester who requires transportation of an article from a server via a communication line, the method comprising: Retrieving a plurality of pieces of carrier information having different target attributes from the storage device and transmitting the same, and prompting the user to select desired carrier information from the plurality of pieces of carrier information; and Receiving the act of selecting the personal information and generating and outputting the transport service order information including the desired carrier information. 2. The transportation system according to claim 1, wherein, in addition to the plurality of carrier information, shipping fee information corresponding to the personal attribute is transmitted to the transportation service requester. Service information provision method. 3. The transportation service information providing method according to claim 1, wherein the plurality of carrier information includes at least a female carrier. 4. The transportation service information providing method according to claim 1, wherein the plurality of carrier information includes at least carriers within a predetermined age range. 5. The method according to claim 1, wherein in the step of prompting the selection of the desired carrier, desired carrier information is independently selected on a pick-up side and a delivery side of the article. Transportation service information providing method characterized by prompting the user to provide information. 6. The method according to claim 1, further comprising: receiving ex-post comment information from the requester of the carrier service regarding the carrier service by the carrier based on the selected carrier information; Storing the information in a storage device in association with the selected carrier information, and thereafter, in the step of transmitting the carrier information and prompting the selection, the information is associated with the carrier information. A transportation service information providing method, wherein a transportation service requester is made to recognize that the impression information can be browsed. 7. A transport service information providing server system for providing transport service information via a communication line to a client terminal of a transport service requester who needs transport of an article, wherein the plurality of personal attributes differ from each other. A storage device in which carrier information is recorded; and extracting the carrier information from the recording device and transmitting the carrier information to the client terminal; and, for the carrier service requester, desired carrier information from the plurality of carrier information. An information providing processing unit that prompts the user to select a request, and an order processing unit that receives and selects the desired transport information by the client terminal and generates and outputs transport service order information including the desired carrier information. A transportation service information providing server system, comprising: 8. A transportation service information receiving method in which a server receives, from a client terminal connected to a communication line, transportation service information of a transportation service requester who requires transportation of an article, a plurality of personal attributes different from each other. Receiving desired carrier information selected from the choices of carrier information through the communication line from the client terminal; and transport service order information including the selected desired carrier information. And generating and outputting a service service information ordering method.