JP2002063393A - Method for mediation in multi-agency procedure - Google Patents

Abstract

PROBLEM TO BE SOLVED: To save the trouble for application procedures mediating between many administrative organs and private organizations as objects of procedures, and a procedure applicant and performing specific procedure processes to those organs and organizations together at a time. SOLUTION: Many administrative organs C or private organizations D as objects of procedures for removal, address change, etc., the procedure application requester B, and a mediating institution A are interconnected through the Internet IN and specific procedure applications by the requester B to all the organs and organizations D are carried out together at a time.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention uses a computer system to notify a government agency such as a city office, a ward office, a village office, or a procedural organization such as a bank, a power company, or a private organization such as NHK, etc., with a notification of an address change. This is related to a procedure mediation method for performing a procedure by applying for.

[0002]

2. Description of the Related Art Along with a change of address, it is required to carry out various procedures such as notification to an administrative organization in charge of the address area and various private organizations. Typically, submit the transference notice to the administrative organization at the old address, for example, the city hall, receive a transference certificate, attach the transference certificate to the administrative office at the new address, and submit the transference notice. There must be. However, in practice, the procedures for changing your address are not only these procedures, but also the notification of National Health Insurance and National Pension at the old address and the new address, registration of the seal at the new address, driver's license In addition to the procedures for submitting notifications to administrative agencies, such as reporting, financial institutions such as banks, post offices, life insurance companies, various credit card companies, securities companies, NHK, newspaper stores, telecommunications institutions such as domestic and international telephone companies, department stores Procedures such as reporting to private organizations such as sports clubs and other organizations that have received various membership registrations are required.

[0003] In the prior art, these procedures must be performed separately for each institution and for each procedure. Therefore, the procedure is complicated and requires a lot of time and trouble. Sometimes we overlook matters to be processed.

[0004] In recent years, many procedures have been computerized inside an administrative organization, and an applicant for the procedure operates a terminal connected to the data processing system of the administrative organization via an internal network or an external network. An electronic application system has been proposed which performs a procedural process (see, for example, JP-A-11-213046). In this electronic application system, a procedure applicant applies for a procedure to one administrative organization, and when the application is accepted, the internal processing of the administrative organization is executed and, if the procedure is performed via an external network, this procedure is performed. Processing related to the application will be performed collectively to other administrative agencies. Therefore, for example, when performing an address change procedure, if you access the administrative organization (for example, city hall) at the old address and submit a transfer notification, the procedure for submitting the transfer notification to the administrative organization at the transfer destination via the external network will be It is performed collectively.

[0005] However, since the prior art electronic procedure application system is a single procedure for a specific administrative organization, the processing that is directly performed between administrative organizations is performed simultaneously. In addition, it is not possible to carry out procedures to other administrative organs indirectly related to this procedure and procedures to be performed by private institutions directly or indirectly to this procedure. This is because the administrative agency that should process the procedure is the contact point, and there is a limit to the processing of related procedures.

[0006]

One problem to be solved by the present invention is that a specific agency to be processed does not act as a point of contact, but rather exists between a number of institutions to be processed and the applicant for the procedure. It is another object of the present invention to provide a multi-agency procedure mediation method that can collectively perform all procedures directly or indirectly related to a predetermined procedure.

Another problem to be solved by the present invention is that a certificate required for a procedure application, a return property or other attached property needs to be submitted, or post-processing required after a procedure application is required. It is another object of the present invention to provide a multi-institution procedure intermediation method which can easily promote these accompanying processes.

A further object of the present invention is to provide a multi-institution procedure mediation method capable of providing introduction information on a new procedure and / or change of an institution required in accordance with a notification item to be processed. Is to provide.

[0009]

Means for Solving the Problems One of the objects of the present invention is to use a computer system to change the name of an address, transfer, and other various notifications to a procedural organization such as an administrative organization and / or a private organization. In the method of performing a procedure by applying for a matter, etc., procedure information such as the procedure institution, procedure type, form, etc. to be applied for by applying for the procedure by connecting the procedure application requester and multiple procedure organizations to be applied for through the computer network And an intermediary institution including a server in which the processing information is stored in advance, and by accessing the server on the computer network, the applicant for a procedure application makes one application to the server and collectively sends the request to a plurality of institutional bodies. It is an object of the present invention to provide a multi-institution procedural mediation method characterized by performing procedural processing.

In the method for mediating multi-institution procedures of the present invention,
The server stores the certificate required for the procedure application and the property instruction information indicating that a return property or other attached property is required. When the applicant for the procedure applies for the procedure, the procedure is performed via a computer network. Preferably, the property instruction information is transmitted to the applicant. in this case,
Attachments such as certificates can be scanned by a scanner at the time of application and transmitted to an intermediary agency, which can be attached as an auxiliary to the application procedure, and then mailed directly to the organization that needs the attached property based on the property instruction information It can be submitted by other means.

In the multi-institution procedure mediation method of the present invention, the server stores post-processing instruction information indicating that necessary post-processing is required after the application, and when the procedure application requester applies for the procedure, In addition, the post-processing instruction information is transmitted to the procedure application requester via the computer network, and the mediation operation required for the post-processing can be performed between the procedure application requester and the organization requiring the post-processing. It is preferred that

Furthermore, in the multi-agency procedure mediation method of the present invention, the server stores in advance information necessary for a new procedure and / or a change in the procedure institution according to the notification items to be processed, and the like. The application client can receive a service for providing such introduction information in response to the application request. In this case, the server stores means for the procedure application requester to select a predetermined referral institution based on the referral information and to perform a procedure for switching the business to the referral institution. It is preferable to be able to mediate a task switching procedure between the two.

In the method for mediating multi-institution procedures according to the present invention,
In the case where one application requires a plurality of joint procedure application requesters, the procedure is performed by transferring the application request from the plurality of joint procedure application requesters to the organization to be processed.

In the method for mediating multi-institution procedures of the present invention,
Encrypted identification codes of the applicant for the procedure and the institution are stored in the server, and whether the server accepts the application request from the applicant for the procedure or the additional change of the procedure items from the institution is determined. It is determined after confirming this identification code.

As described above, an intermediary agency intervenes between a number of procedural institutions and a procedure application requester, and all procedural processes associated with a predetermined procedural application directly or indirectly are collectively performed by a number of procedural institutions. By doing so, it is easy for all procedures to be processed in one application, and the specific organization to be processed is not a point of contact, but to a large number of organizations to be processed. Since the procedures are processed, unprocessed institutions to be processed by the procedure application client are not overlooked and remain.

[0016] Further, when it is necessary to submit a certificate, a return property, or other attached property necessary for the application for a procedure, or to perform a necessary post-processing after the application for the procedure, the processing is prompted without overlooking. Since the instruction information that can be provided can be provided, an unprocessed procedure to be processed by the procedure application requester is not overlooked and remains.

[0017] Further, since it is possible to introduce information relating to a new procedure and / or a change in the procedure institution required in accordance with the matter to be applied for, the post-processing is facilitated.

[0018]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiments of the present invention will be described in detail with reference to the drawings. FIG. 1 systematically shows a system necessary for implementing a multi-institution procedure mediation method according to the present invention. Server 1 of intermediary agency A, such as homepage establisher
0 includes control means 12 and other means therein, and this server 10 is connected to the Internet IN via a telephone line 14 and is provided by a procedure application client B, various administrative organizations C and various private organizations D. A plurality of terminals 20B, 2
0C and 20D (generally represented by reference numeral 20) are similarly connected to the Internet IN via the telephone line 22. In particular, the administrative organization and the intermediary organization A may be connected by a dedicated line.

As shown in FIG. 2, the control means 12 of the server 10 controls the Internet IN via the input / output means 16.
Connected to. The control means 12 includes a main program file 102 for storing main screens necessary for the processing of the intermediary business such as a guidance screen and a search screen, a client file 104 created for each applicant who should request a procedure application, and a procedure. An institution file 106 created for each administrative agency C or private institution D to be accepted, a procedure file 108 for storing the type and form of procedures for each institution, a convenient procedure for the client according to the type of procedure for each institution It controls various files (storage means) such as an introduction information file 110 for storing introduction information and the like, an application file 112 for storing information inputted and transmitted by a procedure requester, and these storage means 102 to 112 Has a function of transmitting data to the computer, performing various calculations, and temporarily storing data. It is.

More specifically, in the main program file 102, a program for displaying a guidance screen on the display of the terminal 20 and a procedure required by the client by inputting a procedure to apply for a procedure by an appropriate keyword are required. It stores a search program for displaying a search screen for calling.

The client file 104 stores information (client information) on the client B, such as the address, name, telephone number, and e-mail address of the client B who requests the intermediary organization A to apply for a procedure. Used to register information for

The institution file 106 contains the intermediary institution A
The agency (C) or private agency (D) that should request an intermediary business stores information (organization information) on the institutions (C) and (D) such as the name, location, telephone number, e-mail address, and business contents of the agency (institution information). Used to register

As a typical administrative organization, there are municipalities such as municipalities, prefectures, etc. who are directly involved in the social life of individuals and business activities of various companies. If they are involved in the administration of the government, these individuals and various organizations in the country in which the company is involved (including local branch offices such as police, legal bureaus, and tax offices) may be used.

[0024] Further, typical tasks to be continued, such as notification of a hand that should be performed by the applicant for the procedure to these administrative organizations, include resident's cards managed and operated by municipalities.
There is a copy of family register, national insurance, national pension, registration managed by the government, import / export, port procedures, etc. Applications for resident's cards and notifications issued in connection with family transcripts, which are managed and managed by local governments, include relocation notifications, relocation notifications, marriage reports, divorce reports, birth reports, death reports, etc. For applications such as notifications that are made in connection with operations managed by various organizations, procedures for changing the items on the driver's license accompanying personal relocation, registration following a company address change, exports following an import / exporter address change Notification of address change to Immigration Bureau and Port Authority. Various accompanying procedures are required in connection with these notifications and the like. For example, there are related procedures such as a procedure for changing the qualification of the National Health Insurance, a change in the address of the national pension, and a seal registration in relation to the notification of transfer of an individual.

On the other hand, as private organizations, banks, post offices,
Financial institutions such as life insurance companies, non-life insurance companies, credit companies, loan companies, securities companies, NHK, newspaper stores,
There are communication-related organizations such as telephone companies, various leisure clubs, department stores and other organizations subject to membership registration. Applications for procedures such as notification to these institutions include relocation, change of domicile,
There is a transfer notice due to a name change (marriage, adoption, etc.).

The procedure file 108 relates to procedure information such as procedure information such as a procedure type and a form for each institution, and accompanying information such as an attached property necessary for the procedure type, and a method of paying an application fee. Used to store payment information. These pieces of procedure-related information can be rewritten in response to rewriting instructions from the institutions C and D. Depending on the type of procedure, examples of attached properties required include, for example, written consent of parents required for minors' marriage registration, maternity handbook required for birth registration, birth certificate, death certificate required for death notification. is there. The accompanying information includes the delivery of the property in response to the notification, such as the issuance of a transfer certificate upon the transfer notification and the issuance of a corpse cremation permit upon the notification of death.

The payment information written in the procedure file 108 includes a bank transfer performed based on the issuance of an invoice,
It includes information on payment means such as postal transfer remittance, credit card payment, and the method of selecting the payment method. This payment information is stored in advance in the procedure file 108 by the intermediary agency A, but if other convenient payment means becomes possible, You can add or rewrite it. For example, with the spread of Internet banking, this Internet banking transfer procedure can be used.

The introductory information file 110 stores introductory information and the like convenient for the client in accordance with the type of procedure for each institution, and provides the institutional applicant with a convenient introductory information such as the institution that should take over the work in accordance with the procedure. Used to receive information. For example, referral information of schools, police, telephone offices, water bureaus, etc., which are under the jurisdiction of the new address area due to relocation, banks, post offices, electric companies, gas companies, newspaper stores convenient to use in the new address area There is introduction information such as.

The application file 112 stores a copy of the application form in which the requester B calls the application form to be filed with the procedure institution, and the prescribed notification items are written and transferred to the predetermined procedure institution. Used for

Next, the method of the present invention will be described with reference to FIG. 3 and the like for some specific procedure examples based on the embodiment of the present invention. In the following description, the procedure requester B operates the terminal device 20 using a manual input device such as a keyboard and a mouse, or grasps information using a visual output device such as a display. Of course, the terminal 20 can be operated by an input device other than the manual input device such as a keyboard, for example, a voice input device, and information can be grasped by a voice output device that transmits information by voice.

First, a procedure application client B and various institutions C
And D previously register as a member on the homepage (server) of the intermediary institution A. This is done by accessing the homepage of the intermediary institution A and opening the guidance screen 114 as shown in FIG.
Is selected (clicked) to open a registration screen 116, and in accordance with a guide (not shown) on this screen, the client file 104
And the institution file 106 is attached with necessary items such as its own name or name, postal code, address, telephone number, fax number and e-mail address. At the time of this member registration, an identification code ID such as an ID symbol and a password is registered for each member (client, institution, etc.).

On the other hand, organizations C and D who have registered as members
The institution registers in advance in the procedure file 108 the type of procedure to be accepted by the procedure applicant B via the intermediary institution A, the type of procedure and other necessary procedure information, and the accompanying information. As shown in FIG. 4, "procedure information input / change" is selected on the guidance screen 114 to open the procedure information input screen 118, and thereafter, the procedure information and accompanying information are input and filed according to the guidance on this screen. As described above, the procedure information and the accompanying information can be rewritten (changed) by the same method as the registration method.

A specific example of performing various procedures necessary for the requester B1 moving in accordance with the present invention using the method of the present invention will be described below with reference to FIG. In this specific example, it is assumed that the client B1 (for example, Taro Nihon) has moved from an old address in Naka-ku, Yokohama to a new address in Minami-ku, Yokohama. The predetermined client B1 (Taro Nippon) accesses the homepage of the agency A (see step 1) and opens the guidance screen 114 as shown in FIGS. 3 and 4 (see step 2). Although not shown in FIGS. 3 and 4, the guide screen 114 asks “whether or not the client B1 has registered as a member”. The registration B is prompted, and the requester B1 displays the guide screen 1
Select the "registration procedure" of No. 14 and register as a member by the method already described. Note that this member registration is required to be performed by writing an old address place (address place on the current resident's card) and information related thereto, and the reason will be described later.

If the member registration has been performed or after the member registration has been performed, an "application request" on the guidance screen 114 (see FIG. 3)
Is selected (see step 5). When the application request screen 120 is called, the screen requests selection of the institution C and / or D to be processed. In this example, since it is a procedure that accompanies relocation, first the administrative organization (government) at the old address area,
For example, "Naka Ward Ward Office in Yokohama City" is selected according to the instruction (see step 6).

Next, the application request screen 120 asks for the type of procedure to be applied. Accordingly, the client B1 selects “notification of transfer” according to the instruction on the screen in response to this request (see step 7).

In response to this, the transfer notice (form) previously entered in the procedure file 108 by Naka-ku, Yokohama-shi is called up on the form screen 122, and the form screen 122
In accordance with the guidance, a predetermined matter is written in a transfer notice (for example, a form as shown in FIG. 4) (step 8). Information such as the name and address (old address) known by the intermediary organization A in advance (information written when the member was registered) is
When the transfer notice (form) is called, a program is set up so that it is called in the state written in the transfer notice. Therefore, the client B1 only needs to write items that are not known to the intermediary institution A, such as the notification date, the transfer date, and the transfer destination (Minami-ku, Yokohama ---- number).

The form screen 122 requests confirmation of whether there is any error in the items written by the intermediary agency A according to the program and the items written by the client B1 (see step 9). (If NO), correct the information on the transfer notice (Step 1)
0). This is repeated as many times as there are no errors. If it is confirmed that there is no error, "OK" is selected to be displayed on the form screen 122, and the items described in the form are confirmed.

Next, the form screen 122 asks for the selection of an institution (an institution to be notified of address change) related to this application (transfer notification). If the program is set to automatically create a transfer notification to the destination written in this transfer notification based on the transfer notification, the selection of the administrative agency of the transfer destination can be omitted. Is displayed.

The related organizations for which the form screen 122 is requested are limited to organizations that are registered in advance, but the form screen 122 requires that the client select a specific institution name for each type of procedure institution. Are displayed in order so that Therefore, each time the relevant institution is displayed, it can be selected and all the institutions to which the address change notification should be submitted can be selected (see step 11). Form screen 1
Step 22 requests confirmation of whether there is no error in the selection of the related organization (OK or not) (see step 12). If there is no error, the process proceeds to the next step. As shown at 13, the selection of the relevant institution is corrected and this is repeated many times until it is OK.

[0040] Such related organizations include land transport bureaus that handle vehicle registration services, driving license test sites or driving authorities that handle driver licenses, and public institutions such as tax offices. Because the jurisdiction of the place of residence is performed on a per-prefecture basis, it is necessary to actually submit originals such as a car inspection certificate or a certificate such as a driver's license, and in order to apply the method of the present invention, these proofs are required. It is required to be digitized or the procedure simplified.

Each institution previously writes a form such as an address change notification (if there is no predetermined form, a predetermined form defined by the intermediary institution) in the procedure file 108. When the confirmation is made by selecting C or D, the items written in the transfer notice are automatically copied to the prescribed form of the institution, and the forms of all related organizations are automatically created at once The program is set to execute the program (see step 14).

In this way, a transfer-in / out notification to the administrative institution to which the transfer-in / out should be made and an address change-in notification to all the institutions to which the address change is to be notified are created collectively. When forms for all institutions are created in step 14, the form screen 12
2 asks again for a will indication (procedure OK?) Of "Are you sure you want to apply?"
Selects "OK" or "NO".

When "OK" is selected (see step 15), the process waits until the procedure can be performed, and "N"
When "O" is selected, as shown in step 16, the user is asked "Do you want to delete the form?", So if YES, all forms have been deleted and there has been no previous operation. If the answer is NO, the client B returns to step 15 and requests a will display (procedure OK?) Of "Do you want to apply?"
1 selects “OK” or “NO”, and the same operation is repeated.

In the procedure waiting state (the state of YES in step 15), the cost required to perform this procedure is calculated, and information on the means of paying the cost is displayed on the form screen 122 together with the cost amount. (See step 16). In addition to the brokerage fee, the cost includes a procedure fee required by the institution to be proceeded. Since this is stored in the procedure file 108 in advance, the client B confirms that the procedure is OK (step 15). Then, the control means 12 of the server 10 can immediately calculate the total cost based on these data.

The procedure application requester B selects one specific payment means from the displayed payment means (see step 17). As described above, the payment methods include bank remittance, postal transfer remittance, credit card payment, and the like. The selection of these payment methods and the processing method (confirmation, etc.) are usually performed by Internet sales and the like. Since it is a known matter, detailed description thereof will be omitted.

After the payment means and its processing method are specified, the "send" button is pressed to complete all procedures (see step 17). When the transmission is completed, intermediary agency A
Transfers the procedure application form to all the institutions C and D selected by the client by e-mail or a dedicated line, and each institution performs internal processing based on the transfer.
If the institution receiving the application has an electronic processing system, the application will be automatically processed internally, otherwise, it will be subjected to manual internal processing.

In this way, the client B1 can perform the necessary procedures for moving to all the agencies in a single application to the intermediary agency A. This prevents a report destination regarding the address change from being overlooked, eliminates the need to create a form for each of a large number of institutions, and saves a great deal of time and effort. When the client B1 completes the procedure, the written form is the application file 1
12 so that it can be easily confirmed later.

As a means for confirming that the transfer notice and the address change notice have been prepared by the person, an ID code and a password are used instead of the conventional signature and seal of a document. After that, you can use this system to substitute your signature and seal.

As shown in FIG. 6, the administrative organization C at the old address is
1 and the administrative organization C2 at the new address are respectively constructing electronic application systems 124C1 and 124C2, and these systems are described in, for example, JP-A-11-213046 so that these systems can mutually transfer data. Network 128 including an application server 126 with a business application 126A such as
When the connection is established, the transfer notification can be collectively processed to the administrative organization C2 at the new address based on the transfer notification transferred from the intermediary agency A and accepted.

If such a system has not been established between the administrative agencies C1 and C2, the form screen 122 displays instruction information indicating that post-processing of transfer notification is necessary. As shown in (1), the administrative agency C1 that has received the transfer notification transfers a copy of the transfer certificate to the intermediary institution A, and the intermediary institution A attaches the copy of the transfer certificate and the procedure requester B1 sends the transfer notification to the intermediary institution. Similarly, by transferring the transfer notice created together with the transfer notice to the administrative organization C2, the intermediary organization A can act on behalf of the administrative organization C2. The original transfer certificate is
The administrative organization C1 can directly send the information to the administrative organization C2 by mail or the like.
2 is indicated.

As shown in FIG. 7, the form screen 122
If you have a seal registration certificate, National Health Insurance Card, Elderly Health Handbook and Recipient Certificate that are the properties to be attached to the transfer notice,
A copy of the attached property is read by a scanner, and property instruction information indicating that the copy should be transferred to the agency A is displayed. If the applicant for the procedure application B1 does not have these attached properties, he / she selects “I do not have them”,
If possessed, select "mail" or "carry" and perform the processing according to the selected means.

As shown in FIG. 8, after the procedure is completed, the screen returns to the application request screen 120, on which an instruction as to whether or not it is necessary to introduce information on the new address is displayed. When "unnecessary" is selected, all the processes are completed. When "necessary" is selected, a lot of information on the new address is displayed on the screen 130. These pieces of information are provided to the procedure application requester B1 by downloading or printing, and it goes without saying that each piece of information can be accessed.

On the screen 130, the intermediary institution A can perform an intermediary procedure in place of the procedure application requester B1 based on the introduction information of the new address place. This is screen 13
This is performed by the client B1 selecting "Request an intermediation procedure" displayed for each referral destination as shown in FIG. Upon receiving the selection, the intermediary institution A mediates the business switching procedure by notifying the client B1 to a predetermined introduction destination, and the introduction destination can thereafter start the business with the client B1 as a customer. . Such referrals include the nearest newspaper store, bank, post office, and various sports clubs. If there is no need to mediate the procedure to the referral agency, select "No need" and end.

The commission for the provision of the introduction information service and the intermediary business to the introducing organization is arbitrarily set in the intermediary institution A. Calculated in the same way as the cost of the procedure and displayed on the request screen 120 on the screen 130 and the service

[0091] When the predetermined items are written in the form of the transfer notice and the address change notice, the procedure is selected, and the payment process is performed, the collective procedure is completed. The address of the applicant B1 that has been entered is also rewritten at the same time. Therefore,
Thereafter, the applicant B1 does not need the procedure for correcting the registered items of the member registration.

In the above-described embodiment, a specific example has been described on the assumption that the form of the transfer notice and the address change notice is different for each administrative organization or other organizations. If you accept, or if you do not stick to a specific form on the premise that the prescribed items are described, you can carry out procedures for all institutions in a uniform form.

In the above specific example, the transfer notice, the transfer notice and the address change notice accompanying the relocation and the accompanying procedures have been described. However, the notice is accompanied by a family transfer such as a birth report, a death report, a marriage report, and a divorce report. The present invention can be similarly applied to various notifications or applications. This is the application request screen 1 in FIG.
Call 20 and type of procedure (type of notification above)
Is performed in a similar manner by selecting. Marriage registration and divorce registration require joint operation by the joint application applicant (two parties),
When the individual operations are completed, the intermediary organization A transfers the procedure to the target organization. Note that, in this case, it is preferable that the cost be paid by the parties in terms of the procedure, but the present invention is not limited to this.

It is necessary to attach a maternal and child health handbook and a birth certificate to the birth report, and it is necessary to attach a death certificate to the death report. When submitting a notification by the method, the intermediary agency A will read it with a scanner and attach it to the birth report and death report as an auxiliary
And submit the original directly to the designated administrative agency by mail or other means. In such a process, the same instruction information as for the property to be attached to the transfer notice is displayed on the form screen 122 to alert the applicant. However, since these certificates are always required, this information includes:
Although there is no need to confirm the presence or absence of the attached property, it is preferable to display the instruction to select "mail" or "bring", which is the means for submitting the certificate.

In this case, there can be no inconsistency between the copy of the certificate read by the scanner and the original, based on a mistake in reading by the scanner, but if there is any inconsistency, it means that the scanner has read it by an operation. Also, although the copy of the certificate and the original match,
If there is any discrepancy between the entry on the certificate and the entry on the notification, this will require subsequent correction of the entry on the notification. The intermediary agency A can also perform such an intermediary for correction, but this requires a separate program.

It should be noted that there is no need to make a special contract between the intermediary organization A and the administrative organization C and between the intermediary organization A and the private organization D when using this system, and only the registration procedure described above may be used. However, if it is required to receive a brokerage commission from the administrative agency C and / or the private institution D, or to make detailed arrangements regarding the processing method, security, etc., via the Internet or in writing It is preferable to make a separate contract in advance. However, once this system is operated, it is required that changes in the form and the like be performed promptly, so that these processes are preferably performed via a network.

[0061]

According to the present invention, as described above, an intermediary agency intervenes between a large number of institutions to be processed and a requester for a procedure, and all of the procedures directly or indirectly related to the predetermined procedure application. Since all procedures are processed at a time, all procedures are processed in a single application, which greatly simplifies the process. Instead, the intermediary agency processes a large number of procedural institutions to be processed together, so that the unprocessed institution to be processed by the procedure applicant is not overlooked.

In the case where it is necessary to submit a certificate, a return property, or other attached property required for the application for the procedure, or to perform a necessary post-processing after the application for the procedure, the processing is prompted without overlooking. Since the instruction information that can be provided can be provided, an unprocessed procedure to be processed by the procedure applicant is not overlooked.

Further, since it is possible to introduce information relating to a new procedure and / or a change in the institution required in accordance with the matter to be applied for, it is easy to perform post-processing.

[Brief description of the drawings]

FIG. 1 is a system diagram of a schematic system of a multi-institution procedure mediation method according to the present invention.

FIG. 2 is a structural diagram of the inside of a cyber used in the method of the present invention.

FIG. 3 is a schematic diagram showing a guide screen and a registration screen displayed on a display of a terminal of a procedure application client connected to the cyber network shown in FIG. 2 and contents of files registered in each client and an institution; FIG.

FIG. 4 is a schematic diagram showing a guide screen, a procedure information input screen, and a specific example of a form in which predetermined items are written for each procedure, which are displayed on a display of a terminal of a procedure application client connected to the cyber in FIG. 2; FIG.

FIG. 5 is a flowchart for sequentially explaining operations in an example in which the method of the present invention is applied to the case of submitting a transfer notice and an address change notice accompanying a move.

FIG. 6 is a schematic diagram of a data transfer system constructed between an administrative agency at an old address location to be transferred and an administrative agency at a new address location to be transferred.

FIG. 7 is a diagram showing instruction information on a method of handling an attached property displayed on a file screen.

FIG. 8 is a diagram showing instruction information for requesting whether or not introduction information displayed on a file screen is necessary;

FIG. 9 is a view showing instruction information displayed on the file screen for requesting the introduction destination to request a mediation of a procedure.

[Explanation of symbols]

A Intermediary organization B Procedure application requester C Administrative organization D Private organization IN Internet 10 Server 12 Control means 14 Telephone line 16 Input / output means 20, 20B, 20C, 20D Procedure application requester B,
Multiple terminals of various administrative agencies C and various private institutions D 102 Main program file 104 Requester file 106 Institution file 108 Procedure file 110 Introduction information file 112 Application file 114 Information screen 116 Registration screen 118 Procedure information input screen 120 Application request Screen 122 Form screen 124C1, 124C2 Electronic application system of government offices C1 and C2 126 Application server 126A Business application 128 Network 130 Introduction information screen

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[Procedure amendment]

[Submission date] November 8, 2000 (200.11.
8)

[Procedure amendment 1]

[Document name to be amended] Statement

[Correction target item name] 0054

[Correction method] Change

[Correction contents]

The commission for the provision of the introduction information service and the intermediary business to the introducing organization is arbitrarily set in the intermediary institution A. Calculated and displayed in the same way as the cost of the procedure.

Claims (8)

[Claims] Claims: 1. A method in which a computer system is used to apply for a change in address and name, a transfer, and various other notification items to a procedural organization such as an administrative organization and / or a private organization. And a plurality of procedural institutions that should accept the application for the procedure via a computer network, and an intermediary including a server in which procedural information and processing information such as the various procedural organizations, types of procedures and forms are stored in advance. And has access to a server on the computer network so that the applicant for the procedure can
A multi-institution procedural mediation method, wherein a single application is submitted to the plurality of procedural organizations in a lump. 2. The multi-agency procedure mediation method according to claim 1, wherein the server has a certificate required for the application.
Property instruction information indicating that a return property or other attached property is required is stored, and the instruction information is transmitted to the procedure application requester when the procedure application requester makes the application. Multi-agency procedure mediation method. 3. The multi-institution procedure intermediation method according to claim 2, wherein the attached matter such as the certificate is read by a scanner at the time of the application and transmitted to the intermediary institution to supplementally attach to the application. And then submitting the attached property directly to an institution that requires the attached property by mail or other means based on the property instruction information. 4. The multi-institution procedural mediation method according to claim 1, wherein the server stores post-processing instruction information indicating that post-processing required after the application is required. When the client makes the application via the intermediary agency, the post-processing instruction information is transmitted from the server to the procedure application requester, and the procedure application requester and the post-processing are required. A multi-institution procedural mediation method, which is capable of performing intermediary work required for the post-processing with a procedural institution. 5. The multi-institution procedure intermediation method according to claim 1, wherein the server has a new procedure and / or a procedure institution required according to the notification items to be processed in advance. A multi-institutional procedure mediation method, wherein referral information relating to a change in the information is stored, and the procedure application requester can receive a service of providing the referral information in response to the application. 6. The multi-agency procedure mediation method according to claim 5, wherein the server requests the procedure application to select a predetermined referral institution based on the referral information, and to perform the business to the referral institution. A multi-institution procedure mediation method, wherein switching means is stored, and the procedure for switching the business can be mediated between the procedure application requester and the predetermined referral agency. 7. The multi-institution procedure intermediation method according to claim 1, wherein when one application includes a plurality of joint procedure application requesters, the procedure is performed by the plurality of joint procedures. A multi-institution procedure intermediary method, wherein when an application from a procedure application requester is completed, the application is transferred to an institution targeted for the procedure. 8. The multi-institution procedural mediation method according to claim 1, wherein an encrypted identification code of each of the procedure application requester and the procedure institution is stored in the server, A multi-agency procedure mediation method, wherein whether the server accepts an application request from the procedure applicant or an additional change of a procedure item from a procedure organization is determined after confirming the identification code.