JP2002063169A - Method and apparatus and system for providing information - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a method, a system, and a device for individually providing information (specific information) desired by a user who desires to acquire information via the Internet in detail. SOLUTION: An information-providing server 3 is provided with: a customer information data base 33a, in which the authentication information of a specific customer is included; and a technical information data base 33b in which general information to be distributed via the Internet 6 to all communication terminals 2 and specific technical information corresponding to the authentication information of the specific customer are included. The general information can be selected from the technical information data base 33b and provided to all the communication terminals 2. When the preliminarily registered authentication information of the specific customer is inputted form a communication terminal, to which the general information is provided, the authentication information is compared with the authentication information in the customer information data base 33a; and specific technical information corresponding to matching authentication information is provided to the communication terminal to which the authentication information is inputted.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information providing method, an information providing system, and an information providing apparatus for providing information to a specific customer via an open communication network represented by the Internet or the like.

[0002]

2. Description of the Related Art In recent years, an advertisement (information) data area is provided using an open communication network represented by the Internet or the like, and homepage data including text data, image data, and the like is provided from a server to a communication terminal. And the communication terminal incorporates the web incorporated in the communication terminal.
2. Description of the Related Art A technique for displaying homepage data via browser software has become widespread. As a method of providing information to a user via the Internet, for example, Japanese Patent Laid-Open No. 11-9 / 1999
As disclosed in Japanese Patent No. 6181, the user specifies the transition order of the use screen from the browser, manages the order in the server computer, and transitions the screens according to the designated order. is there. As can be seen from the above publications, in a general information providing method using the Internet, an advertisement (information) is provided from a server computer in accordance with information actively desired by a user.

[0003]

However, in the conventional information providing method, there is a case where there is information which the user actually seeks and obtains and which is potentially desired (specific information desired by the user). And, when the information provider owns information that satisfies the technical information that is potentially needed, the user cannot provide the desired information unless the user himself or herself actively seeks the information. For these users,
If the user can provide the information that the user potentially wants (specific information that the user individually desires), the information provider (such as a company or an organization) that can provide the information that the user wants, as well as the user's needs ) Will also be useful. Also,
In the conventional information providing method, since the same advertisement (information) data is provided to all communication terminals that have accessed the homepage, the user only browses the information provider's uniform and unilateral information. , For individual users,
It has been difficult to provide information suitable for the user's preference, that is, details of information desired by the user.

[0004] The present invention has been made in view of the above circumstances, and provides information that can individually and in detail provide information desired by a user (specific information) to a user who intends to obtain information via the Internet. It is an object to provide a providing method, an information providing system, and an information providing device.

[0005]

According to an aspect of the present invention, there is provided an information providing method for providing technical information to a communication terminal connected via an open communication network. For example, as shown in FIG. 1, providing information that can be browsed to all persons connected through the communication network (for example, the Internet 6), and a person who browses the information through the communication terminal. For a specific customer in which authentication information (ID, password, etc.) is registered in advance, specific technical information corresponding to the authentication information is selected from the technical information, and the selected specific technical information is designated by the specific technical information. And providing to the customer.

According to the first aspect of the present invention, among the persons who browse information that can be browsed by all persons connected via the communication network, specific technical information dedicated to a specific customer to a specific customer Can be provided. Therefore,
A specific customer who is browsing information that can be viewed by all can be made to browse specific technical information specific to the specific customer, including technical information that the specific customer potentially wants. In other words, it is possible to individually provide specific customers with detailed technical information through information that can be viewed by all persons via the connected communication terminal.

Here, an open communication network is an interactive network such as the so-called Internet. The specific technical information is technical information dedicated to a specific customer desired by a specific customer. Also,
The communication terminal may be a communication terminal on the technical information provider side in addition to the customer communication terminal. Further, the communication terminal may be any device that can access the network, such as a PC, a game machine, an Internet-compatible home appliance, a mobile terminal such as a mobile phone, or a mobile terminal. The technical information may be, for example, product or service information of a company or the like, and includes, for example, concepts such as technical information of various constructions and technical proposals. The specific technical information is technical information dedicated to the customer and provided in response to a specific customer, and is more detailed technical information than technical contents that can be browsed through the communication terminal. For example, when the technical information is construction information, the information includes construction period, estimation, more specific construction information, and the like. Examples of the format of the provision of the technical information include, for example, a banner advertisement, a text advertisement, a video advertisement in which a moving image such as a video clip is displayed, a voice advertisement informing by voice, and the like, but are not limited thereto. Any format can be provided as long as it can be provided. In addition, advertisements such as banners, texts, and videos can be clicked to move to lower-level technical information,
Video playback, audio playback, etc. can be performed.

[0008] The authentication information authenticates that a person who browses the information via the Internet using a communication terminal is a specific customer, and includes, for example, an ID and a password. It is authenticated by inputting from the side. For example, the company to which the user belongs, the department in charge, the mail address, and the like are identified by the ID and the password.

According to a second aspect of the present invention, in the information providing method according to the first aspect, when a specific customer is provided with specific technical information dedicated to a specific customer, the communication terminal 5 on the side of the specific technical information provider is provided. And providing customer browsing information indicating that the customer is browsing the specific technical information.

[0010] According to the second aspect of the invention, the same effect as the first aspect of the invention can be obtained, and when the specific technical information dedicated to the specific customer is provided to the specific customer, the specific information can be obtained. Since the customer browsing information indicating that the customer is browsing the specific technical information is provided to the communication terminal on the technical information provider side, the specific technical information provider quickly confirms the request of the specific customer. The specific technical information provider can quickly respond to the customer individually by performing sales and providing information based on the customer browsing information.

[0011] The invention described in claim 3 is claim 1 or 2.
In the described information providing method, for example, as shown in FIGS. 1 to 3, the specific technical information includes a technical proposal (for example, technical proposal information 339) corresponding to the technical information desired by the customer.

According to the third aspect of the invention, the same effect as the first or second aspect of the invention can be obtained, and the specific technical information provided to the specific customer as the specific technical information includes the specific customer information. Since the specific technical proposal corresponding to the technical information desired by the customer is included, when the customer browses the specific technical information, the technical proposal corresponding to the technology desired by the customer is provided. Technical information matching the technology desired by the customer himself can be obtained.

The invention according to claim 4 is an information providing apparatus (for example, information providing server apparatus 3) for providing technical information to a communication terminal connected via an open communication network, for example, as shown in FIG. As described above, the authentication information database of a specific customer (for example, the customer information database 33)
a), a technical information database 33b including general information distributed to all of the communication terminals via the communication network and specific technical information corresponding to the authentication information of the specific customer, and a technical information database 33b. General information selection means (for example, CPU
And general information providing means for providing the selected general information to all communication terminals connected via the communication network (for example, the control unit 31 including a CPU, the program data, etc.). data,
A communication unit 32, etc.), and authentication information (for example, I
D, a password, etc., is input to a specific technical information extracting unit (for example, a CPU) that compares the specific technical information corresponding to the matching authentication information from the technical information database by comparing with the authentication information in the authentication information database.
And a specific technical information providing means (for example, CPU) for providing the extracted specific technical information to the communication terminal to which the authentication information has been input.
, Program data, communication unit 32 including
Etc.).

General information is information provided to all communication terminals connected via a communication network with respect to specific technical information provided only to a specific customer, and can be viewed by all users. Information.

According to the fourth aspect of the present invention, the general information is selected from the technical information database by the general information selecting means, and the selected general information is connected to the general information providing means via the communication network. When the authentication information of the specific customer registered in advance is input from the communication terminal to which the general information is provided, the authentication in the customer authentication information database is performed by the specific technical information extracting means. The specific technical information corresponding to the matching authentication information is extracted from the technical information database, and the extracted specific technical information is provided to the communication terminal to which the authentication information has been input by the specific technical information providing means. You. Therefore, even if the specific customer is browsing the general information via the communication terminal without particularly considering obtaining the specific technical information dedicated to the customer,
Specific technical information can be obtained. That is, it is possible to individually provide detailed technical information to a specific customer who browses general information that can be browsed by all persons.

According to a fifth aspect of the present invention, in the information providing apparatus of the fourth aspect, when the specific technical information is provided to the specific customer by the specific technical information providing means, the communication terminal of the specific technical information provider side. In addition, the specific technical information is provided to a communication terminal of a specific customer, and the customer browsing information providing means (for example, the control unit 31, the storage unit 31) that provides the customer browsing information indicating that the customer is browsing the specific technical information. (33).

According to the fifth aspect of the invention, the same effect as the fourth aspect of the invention can be obtained, and when the specific technical information dedicated to the specific customer is provided to the specific customer, the specific Since the customer browsing information indicating that the customer is browsing the specific technical information is provided to the communication terminal on the technical information provider side, the specific technical information provider quickly confirms the request of the specific customer. The specific technical information provider can quickly respond to the customer individually by performing sales and providing information based on the customer browsing information.

The invention according to claim 6 is the invention according to claim 4 or 5.
In the information providing device described above, the specific technical information includes a technical proposal corresponding to the technical information desired by the customer.

According to the invention described in claim 6, the same effect as the invention described in claim 4 or 5 can be obtained, and the specific technical information is a technical proposal corresponding to the technical information desired by the customer. Therefore, a technical proposal corresponding to the technical information desired by the customer is provided through the specific technical information provided by the specific technical information providing unit. Therefore, when a specific customer browses the specific technical information, a technical proposal corresponding to the technology desired by the customer is provided, so that the customer can obtain technical information matching the technology desired by the customer. .

According to a seventh aspect of the present invention, for example, as shown in FIG. 1, an information providing apparatus (for example, an information providing server apparatus 3) according to any one of the fourth to sixth aspects, and It is characterized by comprising a communication terminal (for example, the communication terminal 2 or the like) connected via an open communication network (for example, the Internet 6). According to the seventh aspect of the present invention, the same effects as those of the fourth to sixth aspects can be obtained.

[0021]

Embodiments of the present invention will be described below in detail with reference to the drawings. First, the configuration will be described. It should be noted that technical information in this embodiment includes technical information on building and civil engineering, and ID and password are used as authentication information of customers, and the company / organization to which the ID / password belongs, Even departments can be identified.

FIG. 1 is a diagram showing the overall configuration of an information providing system according to the present invention. Information providing system 1 shown in FIG.
(For example, a personal computer, a portable terminal, etc.) possessed by the customer, an information providing server device 3 which forms the core of the present system, and an information providing side communication possessed by an information provider such as a company or an organizer. Terminal 5 ... (for example, personal computer, portable terminal, etc.) is a network system connected via an open communication network 6 such as the Internet.

The communication terminals 2 include an input device (not shown), a control device (not shown), a display device (not shown).
It includes a communication device (not shown), a WWW browser is installed, and by accessing the information providing server device 3, a web page can be viewed on the screen of the display device. A specific customer whose authentication information, such as an ID and a password, is registered in the information providing server device 3 in advance, when the information providing service site is opened using the communication terminal 2. An ID and a password can be input to a predetermined entry field of the page by an input device, and the input ID and password are transmitted to the information providing server device 3 by a communication device. The communication terminals 2 can create e-mails and transmit / receive e-mails to / from the communication terminal 5 on the information provider side.

As shown in FIG. 1, the information providing server device 3 includes a control unit 31, a communication unit 32, a storage unit 33, and the like, and is capable of performing, for example, a workstation or high-speed and large-capacity data processing. It is composed of a personal computer and the like. The information providing server device 3 has functions as a WWW server 34 and a mail distribution server 35.

The control unit 31 includes a CPU (not shown)
It has a RAM and a ROM, and reads technical information from a technical information database, in particular, technical information (hereinafter referred to as general technical information) for all users to read according to an execution program stored in the storage unit 33 (general information selecting means). Function) general information providing processing (function as general information providing means) distributed to all connected communication terminals, and customer information matching the ID / password (customer authentication information) input by the communication terminal 2 The customer-specific technical information read from the customer information database 33a and adapted to the customer based on the ID / password is read from the specific technical information database (function as specific technical information extracting means), and the specific technical information dedicated to the customer is specified. Specific technical information provision processing delivered to the customer's communication terminal (function as specific technical information provision means Performs and customer browsing information mail creation processing to be distributed to the communication terminal of the technical information provider side that specific technical information has been provided to a particular customer as the customer browsing information mail (functions as a customer browsing information providing means). Further, it also performs an image generation process for generating an image based on a program. The customer browsing information provided to the technical information provider is e-mail. However, the present invention is not limited to this. If the customer browsing information is distributed to the communication terminal 5 of the technical information provider, any form may be used. May be done.

The communication section 32 transmits and receives data to and from the communication terminals 2 on the customer side and the communication terminals 5 on the information providing side. The storage unit 33 is a device that stores programs, information data, and the like. The storage unit 33 includes a recording medium readable by a CPU, such as a magnetic or optical recording medium or a semiconductor memory.
3a, a technical information database 33b, a program database 33d, an access log database 33e, and the like are stored. Here, the recording medium includes a portable medium such as a floppy (registered trademark) disk and a CD-ROM, and a fixed medium such as a hard disk. Further, a configuration may be adopted in which a program or data stored in a recording medium is partially or entirely received from a transmission control unit via a transmission medium such as a network line from a server. It may be a recording medium of a server constructed in the above.

FIG. 2 is a diagram showing an example of data storage in the customer information database 33a of the storage unit 33. As shown in FIG. 2, the customer information database 33a stores ID / password storage areas 331 and 332 as customer authentication information,
Company / organization name storage area 333, name of the person in charge belonging to the company / organization storage area 334, department in charge storage section 335 in charge of the person in charge, mail address information storage area 336 of the person in charge, specific technology related to the department in charge This is a database in which customer information divided into a plurality of storage areas such as an information code storage area 337 is collected as a data group of the same record for each customer. For example, the customer who is authenticated by the ID 1123 and the password 123456 is Mr. XX of the Public Corporation, which is in charge of the XX Expressway, the ◇◇ Expressway, and the ◆◆ Expressway, and the mail address is ab.
c @ def. co. jp, the specific technical information code to be provided is A01.

The technical information database 33b is provided to all communication terminals 2... Connected to the information providing server device 3 via the Internet, for general information data provided by the technical information provider and for specific customers. Specific technical information data. . For example, the general information data of the technical information database 33b includes data that can be viewed by all persons as shown in the topics and index columns on the display screen shown in FIG.

FIG. 3 shows a data storage example (table) of specific technical information data stored in the technical information database 33b.
FIG. In the data storage example of the specific technical information shown in this figure, the technical information data provided by the technical information provider is provided only to a specific customer in accordance with the specific technical information code corresponding to the customer. Specific technical content information 338, specific technical proposal information 339 provided only to a specific customer, information on the person in charge of providing the specific technical information (name of person in charge 340, mail address information 341 of person in charge, etc.), etc. Is stored for each specific technical information code. This specific technical information data storage example has a form in which all the specific technical information corresponding to the specific technical information code can be extracted with the selection of the specific technical information code.

As an example of specific specific technical content information, when the technology to be provided is construction technology, information such as estimation information of the technology, construction period information, and area information to be used exclusively for construction. It is. More specifically, when the construction is a civil engineering work such as a road construction, a tunnel construction, a dam construction, and the like, the work period, the estimation, the state of the construction, and the like in the respective civil constructions. Further, as an example of the specific technology proposal information, for example, there is a proposal of a construction technology applicable to the construction that the customer intends to order. As an example of the specific technical proposal information provided, as shown in the specific technical information page shown in FIG.
Shiga Prefectural Highway Construction Project
◇◇ Proposal of construction technology for each of motorway construction and ▲▲ motorway construction.

The program database 33d is a general information providing program that reads general information that can be viewed by all persons from the technical information database 33b and provides the general information of the service site to the connected communication terminal 2 as an information page. The ID / password input from the communication terminal 2 and the customer information from the customer information database 33a are read and checked, and the specific technical information is specified in the technical information database 33b based on the related technical information code corresponding to the customer ID / password. Specific technical information page creation program (specific technical information extraction program and specific technical information providing program) that reads (extracts) from the technical information database and creates a customer-specific page
A program for creating customer browsing information based on customer history information data in an access log database 33e described later, a program for creating customer browsing information as mail and distributing it to a communication terminal on the information provider side, and a customer history from the access log database 33e. A program for reading information data, generating an image, and transmitting the image to a communication terminal on the information provider side is stored. The access log database 33e stores, for example, access data for storing an access record of a customer accessing the information providing service site, a record of a browsing history of a specific technical information page, and the like.

The information providing communication terminals 5 are provided with an input device (not shown), a control device (not shown), a display device, a (not shown) communication device (not shown), and the like.
By installing a WideWeb) browser and accessing the information providing server device 3, an information page (web page) of the service site can be viewed on the screen of the display device. The communication terminal 5 on the information provider side is a person in charge of providing technical information, particularly a person in charge of the information provider who can provide detailed contents of the technical information applied to the department in charge of the person in charge of the customer (customer). (For example, △, △, ×, etc. of the provider side contact name information 340 in FIG. 3) are used.

Note that the information provider side may transmit technical information such as new construction technology to the information providing server device 3 by the information providing side communication terminal 5. At this time, the information provider uses the communication terminal 5 on the information provider side to correspond to the specific technical information code of the customer information set in advance for the specific customer, the specific technical content information or the specific technical information of the specific technical information. It is possible to fill in the proposal information and register the specific technical information corresponding to the target customer, and the specific technical information code is transmitted to the information providing server device 3 together with the technical information. The information providing server device 3 performs a process of writing the registration information transmitted by the communication terminal 5 to a predetermined area in the storage unit 33. In addition, the information provider side communication terminal 5 has a function of creating an e-mail and a function of sending and receiving an e-mail via the information providing server device 3.

Further, the browsing history data of the customer is transmitted from the information providing server device 3 to the information provider side communication terminal 5. As a result, the browsing history of a specific customer is displayed to the technical information provider operating the information providing side communication terminal (for example, the technical information providing side person who can provide the technology corresponding to the department in charge of the customer). Thereby, a tendency of information desired by a specific customer can be grasped. As a result, the relevant technical information can be transmitted to a specific customer by e-mail or the like and provided. Thus, the customer can quickly obtain the desired technical information, and the provider can efficiently sell the technical information, and can meet both needs.

Next, an information providing method using the information providing system 1 having the above configuration will be described. Such an information providing method is a technology that, when a specific customer accesses an information page having a multi-layer structure via the communication terminal 2, the information providing server device 3 displays the information page on the screen of the communication terminal 2 as a lower layer of the information page. An information page is provided, and is performed by a specific technical information page creation process shown in FIG. A program for realizing the functions shown in this flowchart is stored in the storage unit 33 as a storage medium in the form of a program code readable by the control unit 31. This program can be transmitted in the form of a program code via a transmission medium such as a network line.

The provider of the information providing service according to the present invention firstly stores the technical information in the technical information database 33b of the information providing server device 3 and the specific technical information as the specific technical information data of the technical information database as a preliminary stage. In addition to storing, a general information page (web page) of an information providing service site provided with a customer-specific button “click! (For customer)” 8 is created, and all communication terminals connected via the Internet are created. Can access the information providing service site from the server (step S1). FIG. 6 shows a screen in which the state is displayed. The service site is linked to a top page of an ISP (Internet service provider) (see FIG. 5). Note that the information providing server device 3 may be connected to an in-house LAN and connected to a public network, that is, the Internet via a firewall or the like. Accordingly, the user accesses a ISP top page by viewing a magazine or the like or inputting the URL of the ISP, and a search button provided on the ISP top page (for example, as shown in FIG. You can access the site by clicking on a button (9) with a simplified PR statement such as "Construction is an environmental company." Note that the general information page may be registered in a search engine (for example, Yahoo (registered trademark)) so as to be easily accessed. By linking to the top page of the ISP in this way, the user can browse the general information page even if the user does not intentionally browse the information from the information providing server 3 at first. it can.

When the user clicks the customer button "8 for a click customer" on the service site, a login screen (not shown) is displayed (step S2), and the user who has accessed the service site has an ID / password in advance. Is a registered specific customer, the ID (user-name) column of the displayed screen and the PAS
The user inputs his / her own ID and password in the S (password) column (step S3). Then, the control unit 31 performs a customer authentication process for authenticating the ID and the password (step S4). If the authentication is successful, the process proceeds to step S5, and as shown in FIGS. 7 and 8, the specific technical information page dedicated to the customer having a plurality of layers created by the dedicated page creation process is displayed on the screen. Is displayed. If the user does not enter the ID / password on the login screen in step S2, or if the ID / password entered in step S4 cannot be authenticated as a customer, the login screen disappears and the general information page shown in FIG. Is displayed. This occurs when the user does not have an ID / password or when an incorrect ID / password is input.

The specific technical information page is developed as a customer-specific page for each customer.
As shown in the figure, the index item "comprehensive construction face forward prediction (http-)" of the ongoing construction information 338a (an example of the technical content information 338) that jumps to the content when clicked.
Has become even easier to use "and" XX (http
-) Is OK "column is assigned, and index items" Shiga XX Expressway "and" ◇◇ Expressway "of ordering work 339a (an example of specific technical proposal information 339) that jumps to the content when clicked A page to which a column indicating the location of the construction site, such as “▲▲ motorway”, is assigned. Clicking on these index items also provides the customer with content detailing the index. This content includes detailed contents of construction, estimation information, construction period information, construction range information, and the like, and the customer can obtain detailed information on the index. For example, when "Comprehensive Face Prediction of Construction Face" in Fig. 7 is clicked, the display screen shown in Fig. 8 is displayed, and an index such as "We have new technology for front face exploration" and the details of this index Information, for example, content such as "Introduction of technology for exploring the front face of construction of □□" is provided. Thus, a specific customer can view detailed information of a specific technology that cannot be viewed by other people.

The ordering work index is
The content is assigned according to the department in charge of the customer who is browsing, and the content is different for each department in charge of the customer. Further, these specific technical information technology pages are provided with a mail transmission button 7 capable of transmitting a mail to the communication terminal 5 of the person in charge who provided the specific technical information. This allows the customer to send an e-mail to the communication terminal 5 of the person in charge who provided the specific technical information only by pressing the e-mail transmission button 7 displayed on the communication terminal 2. Thus, when the customer wants to know more detailed information on the specific technical information provided via the specific technical information page, the customer can immediately contact the person in charge.

When the customer browses the top page of the special technical information page (see FIG. 7) and the content page (see FIG. 8) which is a lower layer of the specific technical information page, the browsing history information is displayed. Access log database 3
3e. The browsing history information includes customer information (who the company is), browsing time information (when), browsing location information (where), specific technical information (what), and the like.

The above is the main flow of providing the specific technical information to the customer. Next, the customer browsing information transmission processing will be described. In this embodiment, the customer browsing information is transmitted as mail. As shown in FIG. 9, first, in step S31, the control unit 31 reads information (customer browsing information) obtained when a specific customer browses a specific technical information page (see FIGS. 7 and 8) from the access log database 33e. In addition to generating the mail content in a predetermined format, the e-mail address of the specific technology provider is selected based on the information on the provider of the specific technical information attached to the specific technical information corresponding to the specific technical information page. An example of the mail content in a predetermined format is “(company / organization) 's (person in charge) sees (specific technical information page name)”, etc. Email is generated. Next, in step S32, after performing processing of transmitting to the e-mail address of the person in charge of the section on the technical information provider side, the present mail creation / transmission processing ends. Note that these mail creation and transmission processes are performed by the CPU and RAM of the control unit 31 executing each processing program. In addition, as an example of the content form of the mail, "Mr. XX of the public corporation is looking at the front face detection page" is cited.

For the department in charge on the information provider side, the browsing history information is statistically processed and transmitted to the communication terminal 5 on the information provider side as customer browsing history data. That is,
As shown in FIG. 10, when the customer browsing history information data creating process is started, first, in step S41, browsing history information related to the corresponding information providing process is extracted from the access log database 33e. Then, step S
At 42, a process of generating the extracted browsing history information into image data of a predetermined format is performed. Specifically, for example, image data that summarizes data obtained by statistically processing the number of browsing, customers who browsed, browsing time, etc. in a table or graph, or a list of individual browsing histories, for example, identifying which content Image data such as whether a technical information page has been accessed or the technical information viewing time of the page is generated. Next, in step S43, the communication terminal of the technical information provider that can provide the specific technical information browsed by the customer for the created image data or the technical information related to this technical information, that is, possesses the technical information desired by the customer. The process of distributing the information to the communication terminal of the person in charge of the section in question is performed, and the browsing history information transmission process ends.

As described above, since the customer browsing history information is distributed to the communication terminal 5 of the person in charge on the information provider side, the person in charge accesses the specific technical information content of the customer using the customer browsing history data. By looking at the frequency, you can quickly see which customers are potentially interested in which technical information. Thereby, desired technical information can be provided to a specific customer. In other words, by quickly knowing the customer's needs, the customer representative can respond to each customer in a one-on-one response, such as by sending a customer visit or sending an e-mail to a specific customer. Not only can be provided, but also can quickly respond to customer technical information needs.

According to the information providing method using such an information providing system, the general information page which can be viewed by all persons by the information providing server device 3 through the communication terminal 2 (see FIG. 6) ), And an ID / password for authenticating a specific customer is input to the communication terminal 2
In addition, the specific technical information corresponding to the ID / password is provided as the specific technical information page (see FIGS. 7 and 8), so that the general information page that can be viewed by all persons via the Internet 6 is displayed. The specific technical information page dedicated to the specific customer can be provided to the specific customer. Thus, even if a particular customer does not have access to the general information page to view a particular technical information page specifically for the customer, the specific customer can still access the specific technical information for customer exclusive use via the general information page. Can be obtained.
That is, it is possible to individually provide specific customers with detailed technical information via an information page that can be viewed by all persons via the connected communication terminal.

Further, when a specific customer is provided with a specific technical information page dedicated to the specific customer, the specific customer browses the specific technical information page on the communication terminal 5 of the specific technical information provider. Is provided, the specific technical information provider can quickly confirm the request of the specific customer via the communication terminal 5, and the specific technical information provider can operate based on the customer browsing information. By providing information and information, it is possible to quickly take individual measures for customers. Further, specific technical information provided to a specific customer as a specific technical information page includes specific technical proposal information 339 (for example, 339a in FIG. 7) corresponding to the technical information desired by the customer.
Is provided, when the customer browses the specific technical information page, a technical proposal corresponding to the technology desired by the customer is provided. Matched technical information can be obtained.

Although the above example has been described with reference to the screen display of a personal computer as an information communication terminal, it is a matter of course that the present invention can provide the same effect even with a portable telephone or a PDA terminal. If it is a mobile phone, its configuration
Communication unit, display unit, input unit, control unit (CPU, RAM, R
OM etc.). The service page can be connected to the Internet via the base station, and the service page can be accessed via the Internet. Upon access, the information from the information providing server is displayed on the display unit by the control unit, the communication unit, or the like. Displayed as an information page. Then, the user can input the ID and password by the input unit in the same operation as the above-described communication terminal 2, and can browse the specific technical information page on the display unit. Further, a program for semi-automatically accessing a service site from a mobile phone may be stored.
If the system is configured to be accessed semi-automatically from a mobile phone in this manner, a terminal user who cannot use a PC or the Internet can use the service site. Further, as a method of authenticating a customer, fingerprint authentication, authentication using an IC card, authentication using voice, magnetism, or a bar code may be used, and any method that can authenticate a customer may be used.

[0047]

According to the first aspect of the present invention, among the persons who browse information that can be browsed by all persons connected via the communication network, a specific customer is assigned to a specific customer. Specific technical information can be provided. Therefore,
A specific customer can obtain specific technical information only by browsing information that can be viewed by all persons without actively trying to obtain specific technical information dedicated to the customer. That is,
Detailed technical information can be individually provided to specific customers via a communication terminal provided with information that can be viewed by all persons.

According to the second aspect of the invention, the same effect as that of the first aspect of the invention can be obtained, and when the specific technical information dedicated to the specific customer is provided to the specific customer, the specific Since the customer browsing information indicating that the customer is browsing the specific technical information is provided to the communication terminal on the technical information provider side, the specific technical information provider quickly confirms the request of the specific customer. The specific technical information provider can quickly respond to customers individually by providing sales and providing information based on the customer browsing information.

According to the third aspect of the invention, the same effect as that of the first or second aspect of the invention can be obtained, and the specific technical information to be provided to the specific customer as the specific technical information includes the specific technical information. Since the specific technical proposal corresponding to the technical information desired by the customer is included, when the customer browses the specific technical information, the technical proposal corresponding to the technology desired by the customer is provided. Technical information matching the technology desired by the customer himself can be obtained.

According to the fourth aspect of the present invention, even if the specific customer browses the general information via the communication terminal without considering the particular technical information dedicated to the customer,
Specific technical information can be obtained. That is, it is possible to individually provide detailed technical information to a specific customer who browses general information that can be browsed by all persons.

According to the fifth aspect of the invention, the same effects as those of the fourth aspect of the invention can be obtained, and when the specific technical information dedicated to the specific customer is provided to the specific customer, the specific Since the customer browsing information indicating that the customer is browsing the specific technical information is provided to the communication terminal on the technical information provider side, the specific technical information provider quickly confirms the request of the specific customer. The specific technical information provider can quickly respond to customers individually by providing sales and providing information based on the customer browsing information.

According to the invention described in claim 6, the same effect as the invention described in claim 4 or 5 can be obtained, and the specific technical information is the specific technical information corresponding to the technical information desired by the customer. Since the proposal is included, the proposal of the specific technology corresponding to the technical information desired by the customer is provided through the specific technology information provided by the specific technology information providing unit. Therefore, when a specific customer browses the specific technical information, a technical proposal corresponding to the technology desired by the customer is provided, so that the customer can obtain technical information matching the technology desired by the customer. .

According to the invention of claim 7, claims 4 to
The same effects as those of the invention described in any one of the sixth to sixth aspects can be obtained.

[Brief description of the drawings]

FIG. 1 is a diagram illustrating an overall configuration of an information providing system according to an embodiment of the present invention.

FIG. 2 is a diagram showing a data storage example of a customer information database 33a included in a storage unit 33 of FIG.

FIG. 3 is a diagram showing an example of storing specific technical information data in a technical information database 33b of a storage unit 33 of FIG. 1;

FIG. 4 is a flowchart performed by a specific technology information providing process.

FIG. 5 is a diagram illustrating a display example of a top page of an ISP.

FIG. 6 is a diagram illustrating an example of a display example of a general information page distributed to a communication terminal by an information providing server device.

FIG. 7 is a diagram showing an example of a display example of a specific technical information page provided to the communication terminal by the server device.

FIG. 8 is a diagram showing an example of a display example of a specific technical information page provided to the communication terminal by the server device.

FIG. 9 is a flowchart illustrating an example of a customer browsing information providing process.

FIG. 10 is a flowchart illustrating an example of a customer browsing history information providing process.

[Explanation of symbols]

 REFERENCE SIGNS LIST 1 information providing system 2 communication terminal (customer communication terminal) 3 information providing server device (information providing device) 5 information provider side communication terminal 6 Internet (communication network) 31 control unit 33 storage unit 33a customer information database 33b technical information database 33d Program database 33e Access log database 331 ID (authentication information) 332 Password (authentication information) 333 Company / organization name storage area 334 Contact person name storage area 335 Contact department storage area 336 Email address information storage area 337 Specific technical information code storage area 338 Specific technical content information 339 Specific technical proposal information (specific technical proposal) 340 Person in charge name information

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) H04L 9/32 H04L 9/00 673A

Claims (7)

[Claims] 1. An information providing method for providing technical information to a communication terminal connected via an open communication network, wherein information which can be viewed is provided to all persons connected via the communication network. And selecting a specific technical information corresponding to the authentication information from the technical information for a specific customer in which authentication information is registered in advance among persons who browse the information via the communication terminal, Providing the selected specific technical information to a specific customer. 2. When a specific customer is provided with specific technical information specific to a specific customer, a communication terminal on the side of the specific technical information provider informs the communication terminal of the specific technical information that the customer is browsing the specific technical information. 2. The information providing method according to claim 1, wherein the browsing information is provided. 3. The information providing method according to claim 1, wherein the specific technical information includes a technical proposal corresponding to the technical information desired by the customer. 4. An information providing apparatus for providing technical information to a communication terminal connected via an open communication network, comprising: an authentication information database of a specific customer; and all of the communication terminals via the communication network. A technical information database including general information distributed to the user and specific technical information corresponding to the authentication information of the specific customer; general information selecting means for selecting the general information from the technical information database; General information providing means for providing general information to all communication terminals connected via the communication network; and when predetermined customer authentication information registered in advance from the communication terminal to which the general information is provided is input. And comparing the authentication information in the authentication information database with specific technical information corresponding to the matching authentication information. The specific technical information extracting means for extracting from the over scan, the information providing apparatus, characterized in that it comprises a specific technical information providing means for providing a specific technical information The extracted to the communication terminal that the authentication information is input. 5. When the specific technical information is provided to the specific customer by the specific technical information providing means, the specific technical information is provided to the communication terminal of the specific technical information provider to the communication terminal of the specific customer. The information providing apparatus according to claim 4, further comprising: customer browsing information providing means for providing customer browsing information indicating that the customer is browsing the specific technical information. 6. The information providing apparatus according to claim 4, wherein the specific technical information includes a technical proposal corresponding to the technical information desired by the customer. 7. An information providing system, comprising: the information providing apparatus according to claim 4; and a communication terminal connected to the information providing apparatus via an open communication network.