JP2002063117A - Method for checking internet mail, internet mail system and recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a method of checking an internet mail, an internet mail system and a recording medium for instructing whether the internet mail in an organization, such as a school or an enterprise, is an appropriate reply. SOLUTION: An identifier for obtaining approval is added to a part of a mail from a transmitting terminal to the outside of the organization as the destination. At detecting that the identification has been added to a mail to be transmitted, a server stores the mail in a preservation area for approval, an approver checks the mail stored in the preservation are for approval; and when the mail is inappropriate, the server returns the mail to the origin of the transmission of the mail as the destination, and transmits the other mails to the destination.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a method for checking Internet mail, an Internet mail system, and a recording medium.

[0002] With the spread of personal computers, the Internet has been widely used, and in particular, Internet mail (or E-mail) is generally used by many people on a daily basis due to its convenience.

[0003] In recent years, at schools such as elementary schools and junior high schools, students have been taught how to use the mail system at schools,
For the purpose of e-mail manners education, etc., children are given e-mail accounts (e-mail addresses) so that they can freely send e-mails to the Internet.
There is a possibility that problematic mails can be sent freely on the Internet, and it is necessary for education to prevent such occurrences from occurring, and new technologies for that purpose are desired. Similarly, in a company, a problem may occur if an employee creates an e-mail in response to various e-mails such as complaints and requests from external customers based on his / her own idea and sends it as it is. , And its improvement is desired.

[0004]

2. Description of the Related Art FIG. 8 is an explanatory diagram of a conventional Internet mail system.

In the figure, 80 is a mail transmitting terminal, 81 is a mail server, 82 is the Internet, 83 is a mail server on the receiving side, 84 is a mail receiving terminal, and 81 and 83 are a mail transmitting terminal 80 and a mail receiving terminal, respectively. Reference numeral 84 denotes a mail server of a contracted Internet service provider. When sending an e-mail, the e-mail including the destination is created by the e-mail transmission terminal 80, and the e-mail is accessed by accessing the e-mail server 81. When the mail server 81 sends a mail to a destination via the Internet 82, the mail is sent to and stored in the mail server 83 of the provider to which the mail receiving terminal 84, which is the destination, belongs.
When the mail receiving terminal 84 accesses the mail server 83 and requests mail reception, the mail addressed to itself is sent from the mail server 83 to the mail receiving terminal 84, and the contents can be read.

[0006] In a general Internet mail system, mail is transmitted and received by the above-mentioned method. In recent years, at a school or other educational site, a mail account (mail address) is assigned to a child or student (a student at an elementary school, a junior high school, a high school, etc.). By giving it, students learned how to use e-mail and learned how to communicate with the outside by e-mail.
In that case, the child can freely send e-mail to the Internet without the teacher watching.

Further, using the same configuration as the Internet mail system shown in FIG. 8, each employee of the company can use the mail transmission terminal 80 to send mail to a destination inside the company or to a destination outside the company. For example, a person in charge of responding to a complaint (complaint) or request from a customer creates a mail of a response to the customer, and transmits the mail from the mail transmitting terminal 80 to the mail receiving terminal 84 of the other party.

[0008]

As described above, when a student or a child actually sends an Internet mail at a school or other educational site for learning, the mail can be sent freely, and there is a problem in manners. There was a problem that even if an e-mail was sent, it could not be grasped by the teacher.

Further, in the conventional mail system, since a third party cannot intervene in the mail delivery route, there is a problem that it is difficult to give guidance on manners when actually creating and transmitting the mail. Was.

[0010] Further, not only schools, but also other organizations, for example, corporations, have sufficiently explained that when responding to a complaint from a customer by e-mail as described above, the e-mail created by the person in charge is sent as it is. In some cases, the response may not be provided or the response may be inappropriate, and improvement is desired.

The present invention provides an Internet mail checking method, an Internet mail system, and a recording medium that enable a check to provide guidance in terms of manners and proper responses of Internet mail in an organization such as a school or a company. The purpose is to provide.

[0012]

FIG. 1 shows the principle of the present invention. 1 is a terminal for a sender provided in an organization such as a school or a company for transmitting (actually receiving) mail, 10
Is a mail processing unit that controls creation, display, transmission and reception of mail, 2 is a server, 20 is a mail server including a mail storage unit, and 20a is an organization such as a school or company to which the sender terminal 1 belongs. Mail sorting means for sorting mail addressed to another party or mail addressed to a party outside the organization, 20
b is a storage area for approval for saving an e-mail provided for the approver, 21 is an e-mail approval unit, 21a is a mail list display means, 21b is an approval / rejection mail transmission means, 3 is an approver terminal, Reference numeral 30 denotes an instruction means such as a keyboard and a mouse for instructing approval / rejection, and 4 denotes the Internet.

A child / student or a person in charge of a company (hereinafter simply referred to as a student) creates a mail from the terminal 1 by using the function of the mail processing unit 10, and the destination of the mail is the other party in the organization to which the terminal 1 belongs. If the recipient is not a participant in the same organization as a school or company, but is outside the organization, an identifier (for example, the name of the approver) indicating that approval is required for a part of the e-mail is included in the title of the e-mail. A mail is created by adding the mail and transmitted to the server 2. In the server 2, when the mail from the terminal 1 is received by the mail server 20, if the identifier requiring approval is added, the mail is distributed by the mail distribution means 20a, and the destination is a partner of the same organization as the transmission source. If the message is detected (the sender's address is compared with the destination's address to find a match) or if the subject of the email does not have an identifier indicating that approval is required, the email will be silent. Alternatively, the mail server 20 performs transmission to the other party without checking whether it is appropriate, and otherwise (if the destination is an external party), an approval storage area corresponding to the approver. Save the mail in 20b.

On the other hand, when an approver (a teacher at a school, a boss at a company, a customer service specialist, etc.) accesses the mail approver 21 by operating the approver terminal 3, the mail list display means 21a is driven. Then, the mail stored there is taken out from the approval storage area 20b corresponding to the name of the approver, and a list of a plurality of mails or a display of each mail is performed, and at the same time, the approval / rejection check result Is displayed on the terminal 3 for the approver. When the approver sees the contents of each e-mail and judges that the manner is contrary to the manners, the rejection instruction is operated by operating the instructing means 30, and the other e-mails are instructed to approve. If you give a rejection instruction, enter the reason for rejection,
It is desirable to add it to the e-mail to educate students, educate persons in charge of corporate claim responses, and the like. When the reason is input, it can be realized by displaying a plurality of reasons prepared in advance and selecting an approver from the displayed reasons or inputting a message by the approver.

The mail for which transmission approval is instructed is sent to the mail server 20 with the mail address of the approver added to the header of the frame constituting the mail, and the mail server 20 checks the mail address of the approver. , The mail address is deleted and sent to the Internet 4. For the e-mail instructed to reject the transmission (including the case where the reason is added), the mail server 20 sends the judgment result (including the reason) of "rejection" as the e-mail addressed to the sender, and sends it to the sender. Will be notified that the mail has been rejected, and will be added if there is a reason. This e-mail can be viewed (received) by the sending student accessing the mail server.

As described above, according to the present invention, when an e-mail created by a student is sent to an outside of an organization such as a school at an educational site such as a school, it is possible to prevent e-mails that violate manners from being directly sent to the outside. Becomes possible. In addition, the mail of the response to the complaint from the customer to the company,
The boss can provide guidance to check and provide appropriate content, and the checker can correct the content so that the content is appropriate and transmit it to the approver.

Further, the mail server 20 and the mail approval unit 21 shown in FIG. 1 are computers (CPU, memory, RA).
M, ROM, hard disk, input / output device, etc.).
Each function of 21b can be configured by a program, and the flow of the program is shown in an embodiment (FIG. 3) described later. As a memory containing such a program, CP
Hard disk, ROM, flexible disk, CDROM as well as RAM directly accessed by U
And the like, and can also be configured as a recording medium built in a device that can be accessed via communication means.

[0018]

DESCRIPTION OF THE PREFERRED EMBODIMENTS FIGS. 2 and 3 show processing flows (part 1) and (part 2) according to the configuration of the embodiment.
Is a process in a terminal for a sender (corresponding to 1 in FIG. 1) operated by school children / students or a person in charge of a company; 51 is a process in a mail server (corresponding to the mail server 20 in FIG. 1); 53 is a mail storage area (corresponding to 21b in FIG. 1) corresponding to the approver 1, approver 2,..., 54 and an approver terminal, 55 is a WWW server for browsing home pages, 5
6 is CGI (Common Gatew
ay Interface). The CGI 56 is called from the approver terminal 54 via the WWW server 55 to provide a gateway interface program for checking out-of-organization mail transmission, and corresponds to the mail approval unit 21 in FIG. Also, the mail storage areas 52 and 53 corresponding to the approver shown in FIG. 3 are the same as the reference numerals 52 and 53 shown in FIG. 2 for convenience of explanation.

FIG. 4 shows an example of the format of the source, destination, and title when creating a mail. 5 to 7 show examples of screens displayed on the approver terminal. FIG. 5 shows an example of a student mail list screen, FIG. 6 shows an example of a mail content confirmation screen, and FIG. It is an example of the screen of FIG.

2 and 3 will be described with reference to FIGS. 4 to 7. FIG. First, a student operates a transmission terminal to create a mail (50 in FIG. 2). At this time, when sending an e-mail to a person outside the organization (outside the school where the terminal is installed), the external call is approved (permitted) in the form of "pass: approver" in the header (head) of the subject (Subject) User I
Enter D (or address) and then
Enter the title of At this time, the address of the student sending the e-mail is set in the sender (or From) field, and the address of the other party is set in the destination (or To) field, and the body of the e-mail is input along with these standard items. When an email is created, the email is sent. When sending an e-mail to a partner in the organization, there is no need to perform the special procedure described above.

In the example shown in FIG. 4, the source (or Fro
m), the destination (or To) is an address as shown in the figure, and the destination is an organization (external organization) different from the source, so the actual title "Birthday Party" , "PASS: nakamura", the user ID of the approver is input, which indicates that transmission approval is required. This input can be realized by the mail creation program so that the student can input the value or set automatically (however, the user ID of the approver is set in advance).

When this mail is sent to the mail server 51 in FIG. 2, it is first determined whether the mail is delivered outside the organization (S510 in FIG. 2). (S511), and if the mail is delivered outside the organization, “X-accs” is added to the header of the mail.
ept: ”is attached (S512). In addition,
This “X-accsept:” is added in a process (S565 in FIG. 3) in the approval unit described below. In S512, since "X-accsept:" is not added at first, it is determined to be "No", and "PAS" of the header of the subject (Subject) is determined.
Storage areas 52 and 5 for temporarily storing mail corresponding to the mail address (approver's address) written in "S:"
Save the e-mail sent by the sender in one of 3, ... (Fig. 2
S514). At this time, if "PASS: ..." does not point to a correct address, or if "PASS:" itself does not exist, an e-mail notifying the sender of the error is returned.

Next, in FIG. 3, when the approver accesses the WWW server 55 from the approver terminal 54 and opens the homepage, the CGI 56 for checking out-of-organization mail transmission is driven. At this time, the approver is first judged by the authentication of the homepage, and the e-mail to the outside of the organization corresponding to the approver is taken out from the corresponding storage area (one of 52, 53,...) And displayed in a list. The contents of the mail can be viewed from the list (S560 in FIG. 3).

FIG. 5 shows an example of a screen displaying a list of e-mails outside the organization. When the approver accesses his / her home page, a title 61 of “mail approval” and a mail list display 62 are displayed on the screen 60. In the example of this list display, 3
The mails 62a to 62c to the outside of one organization are shown, and the transmission date and time, the transmission source, the transmission destination, and the title are displayed as main items for each mail. In this case, in the title, the user ID of the approver added to the head of the title on the source terminal 50 is omitted (deleted) and displayed. Buttons 63a to 63e for giving instructions such as "approve all", "approve", "reject", "confirm contents", and "cancel" are displayed outside the frame displaying these mail items. If the user wants to confirm the contents of the e-mail with respect to this display and make a decision, he operates the "confirm contents" button 63d. In addition, "Approve all", "Approve",
It is also possible to give an instruction of "rejection".

FIG. 6 shows a display example of the content confirmation, which is displayed by operating the "content confirmation" button 63d in FIG.
These include the source (From), destination (To), and Cc (Carb
on copy: Represents another destination that you want to send the same content to in addition to the legitimate destination specified in To, and this destination is also notified to each other destination), Bcc (blind Carbon copy: Multiple that notify the same content) And the subject itself is not notified), the contents of each item of the subject (Subject) are displayed in the upper part, and the body of the mail is displayed in the lower part. At the bottom of this confirmation screen, "Approve", "Reject", "Cancel"
Buttons 63b, 63c, 63e are displayed, and any one of them can be instructed by the approver.

Returning to the description of FIG. 3, the approver terminal 54 looks at the contents of the e-mail on the display screen of FIG. 5 and determines “approval” (or transmission permission), “rejection” (or transmission non-permission). When the button is operated, the CGI 56 detects the button operation (S561 in FIG. 3), and determines whether the button operation is "approval" or "rejection" (S5).
62). In the case of "approval" (transmission allowed), the header of "X-accsept: the e-mail address of the approver" is added to the sender's mail and sent to the mail server (S56 in FIG. 3).
5).

The mail with the approval is sent to the mail server 51 shown in FIG.
−accsept: ”is determined as“ Yes ”in the determination processing, and transmitted to a destination outside the organization (S51 in FIG. 2).
3).

If it is determined in step S562 in FIG. 3 that the button operation is "rejected", a mail for notifying transmission rejection including the contents of the rejected mail is created (FIG. 3).
S563). At this time, if a reason is input or indicated, a reason for rejection is also added. The created rejection notice mail is notified to the mail server 51 with the sender (student who is the creator of the original mail) as the destination (S56 in FIG. 3).
4).

The mail of the rejection notice is determined to be "No" by the mail server 51 shown in FIG. Transmitted (S51 in FIG. 2)
1).

FIG. 7 shows an example of a screen display of transmission rejection by the approver. In this screen 60, in the content confirmation display shown in FIG. 6, when the content of the e-mail is confirmed, if the "reject" button is operated as contrary to the manners, "reject transmission" 67 is displayed. In this case, a window 68 for each item of the mail to be rejected (sending date and time, sender, destination, title) and a window 69 for inputting the "reason for rejection"
Is displayed, and the content input by the approver (or selected from the prepared reasons) is displayed as the rejection reason.
The e-mail of the rejection notification is sent to the student or the person in charge of the company that sent the e-mail, and to the student or person in charge that the e-mail was not sent outside the organization (outside the organization such as a school or company). I can let you know. In this case, transmission of the original e-mail (e-mail created by the student or the person in charge) to the outside of the school or company organization is naturally canceled. However, in an organization such as a company, the approver may send an e-mail to notify the person in charge of refusal of transmission and have the person modify the e-mail. However, the approver corrects the e-mail created by the person in charge, The modified content may be transmitted directly to the customer by the approver.

[0031]

According to the present invention, elementary schools, junior high schools, high schools, and other schools learn the mechanism and method of Internet mails to practice e-mail exchanges, and perform regular exchanges between schools and outside schools. By finding e-mails that violate manners in using e-mails, the educational effect of e-mails for children can be improved.

Also, in an organization such as a company, important mail transmitted to an external customer including a response to a complaint or a request from the customer, et cetera from a manner of a superior or an expert engineer, or technical matters. By performing a check on the aspect, it is possible to prevent the external credibility, image, reputation, etc. of the organization such as a company from deteriorating.

[Brief description of the drawings]

FIG. 1 is a diagram showing the principle configuration of the present invention.

FIG. 2 is a diagram illustrating a processing flow (part 1) according to the configuration of the embodiment;

FIG. 3 is a diagram illustrating a processing flow (part 2) according to the configuration of the embodiment;

FIG. 4 is a diagram showing a format of a transmission source, a destination, and a title when a mail is created.

FIG. 5 is a diagram showing an example of a mail list screen.

FIG. 6 is a diagram showing an example of a mail content confirmation screen.

FIG. 7 is a diagram illustrating an example of a transmission rejection screen.

FIG. 8 is an explanatory diagram of a conventional Internet mail system.

[Explanation of symbols]

 DESCRIPTION OF REFERENCE NUMERALS 1 sender terminal 10 mail processing unit 2 server 20 mail server 20a mail distribution unit 20b storage area for approval 21 mail approval unit 21a mail list display unit 21b approval / rejection mail transmission unit 3 terminal for approver 30 instruction unit 4 Internet

Continuation of the front page (72) Inventor Yuji Katase 1-403 Kosugi-cho, Nakahara-ku, Kawasaki-shi, Kanagawa Prefecture F-term in Fujitsu Social Science Laboratory 5K030 GA15 HA06 HC01 LD20

Claims (7)

[Claims] In a method for checking Internet mail transmitted from a terminal for a sender of an organization such as a school or a company connected to a mail server, the server detects that the mail for transmission needs to be checked. , The mail is stored in the storage area for approver, the approver checks the mail stored in the storage area for approver from the terminal, and if inappropriate, sends back the source of the mail as a destination, A method for checking Internet mail, characterized in that mail other than the above is sent to the destination. 2. An Internet mail server and a terminal for transmission of an organization such as a school or a company connected to the mail server. An approval processing unit is provided for performing processing in accordance with the designation of approval / rejection of mail transmission, and an identifier for obtaining approval from the terminal for the sender to mail addressed outside the organization to which the terminal belongs is provided. In addition, the mail server sends the mail to the mail server. The mail server detects the presence or absence of the identifier for approval from the mail sent from the terminal. The approver is stored in an approver storage area, and the approval processing unit displays the corresponding approver storage area mail on the terminal in response to a request from the approver terminal, and approves or rejects each mail. An Internet mail system for controlling whether or not to send the mail from the mail server to the outside in accordance with the input of the instruction. 3. The method according to claim 2, wherein an approver's user ID is added in front of the title of an e-mail to be transmitted from the terminal for the sender to the outside of the organization such as the school or the company. An Internet mail system characterized by adding nothing to a mail to be sent. 4. An apparatus according to claim 2, wherein when there is an input from a terminal for an approver to instruct transmission of the contents of the mail to the outside of the organization, the approval processing unit is specified in the mail of the sender. A mail header including a specific code and a user ID for an approver is added and transmitted to the mail server. When the specific code is detected, the mail server executes transmission to a destination outside the organization such as a school. An Internet mail system, characterized in that: 5. An apparatus according to claim 2, wherein when there is an input from the terminal for the approver for instructing rejection of the content of the e-mail to the outside of the organization, the approval processing unit sets the rejection to the transmission source as the destination. An Internet mail system, wherein a mail to be notified is created and transmitted to a mail server, and the mail server transmits the mail for notifying the rejection of transmission to a transmission source in an organization. 6. The approval processing unit according to claim 5, wherein:
When there is an input for instructing rejection from the approver's terminal, a screen for inputting the reason for rejection is displayed on the approver's terminal, and when the reason for rejection is entered and execution of rejection is instructed, An Internet mail system, wherein an e-mail notifying of the transmission rejection to which a reason for rejection is added is transmitted to a transmission source. 7. A mail server connected to the Internet, a terminal for a sender provided in an organization such as a school or a company connected to the mail server, and a terminal transmitted from the terminal for the sender to the mail server. A storage medium storing a computer-readable program for performing processing according to the designation of approval or rejection of said mail, wherein said program checks the mail sent from a terminal for a sender in said mail server. Is stored in the storage area, a list of each mail in the storage area is displayed in response to a request from the terminal for the approver, and "approval" and "rejection" from the terminal for the approver are performed. Received the instructions of
A computer that stores a program that causes the mail server to send an e-mail to the destination in the case of "approval", and creates a rejection notification e-mail in the case of "rejection" and causes the mail server to send it to the sender. A readable recording medium.