JP2002056458A - Commodity control system, method, host device and terminal device for commodity control, and recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a commodity control system or the like having a simple formation, capable of realizing the commodity control having a reduced load on a work and utilizing voice recognition. SOLUTION: In a host computer 1, information on commodities which are control objects, and a word list and a grammar required for the voice recognition on respective commodities are memorized in an inventory control data file 13. A printing part 16 prints the word list and the grammar of each commodity with a bar code, and sticks the bar code on a commodity case or the like under inventory control. In a portable POS terminal device 2, a bar code reader 25 reads the bar code stuck on the commodity case or the like, and allows the bar code to be memorized in an inventory control data file 24. When a worker reads out the state of inventory commodities and inputs the state from a microphone 26, a voice recognition part 22 executes the voice recognition based on the word list and the grammar memorized in the inventory control data file 24, and a processing part 21 executes processing necessary for the inventory control.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a merchandise management system and method suitable for use in merchandise inventory management and the like.

[0002]

2. Description of the Related Art In stock management of goods, a person in charge of a site usually receives a delivery note and an inventory checklist, and the person in charge checks the actual stock of the goods against the delivery note and the stock checklist that received the goods. This is done by counting. At this time, there is a case where one person works as a counting part and one person works as a memo part, and much of the labor cost in the distribution industry is spent on this work. Therefore, how to make this counting work easy is an issue in the distribution industry.

[0003] For example, Japanese Patent Laid-Open Publication No.
As disclosed in Japanese Unexamined Patent Publication (Kokai) No. H11-264, an inventory management system using voice recognition has been proposed. Such an inventory management system is composed of a host computer and a small portable terminal device communicable with the host computer and having a voice recognition function.

[0004]

However, in the conventional inventory management system, a word list and a grammar required for realizing the voice recognition function in the portable terminal device are stored in advance in the portable terminal device. Had to be downloaded from the host computer each time it was needed. In the former case, an enormous storage capacity must be provided in the mobile terminal device, and there is a problem that the size of the mobile terminal device increases and the time required for voice recognition increases. On the other hand, in the case of the latter, there is a problem that the work and time for downloading the data are burdensome.

The present invention provides a product management system, a method, and a product management host device capable of realizing product management such as inventory management and delivery management using voice recognition with a simple configuration and with reduced work load. And a terminal device, and a computer-readable recording medium on which a program for the terminal device is recorded.

[0006]

To achieve the above object, a merchandise management system according to a first aspect of the present invention comprises:
The host device includes a host device and a terminal device. The host device stores, for each product to be managed, product management information and voice recognition data necessary for recognizing a voice read out by an operator. A first merchandise management data storage means, and a recording means for recording merchandise management information and voice recognition data stored in the first merchandise management data storage means on a recording medium for each merchandise; The apparatus includes a product management data reading unit that reads management information and voice recognition data of the product recorded on the recording medium, and a second product that stores the management information and voice recognition data of the product read by the product management data reading unit. A merchandise management data storage unit, a voice input unit for inputting a voice indicating a product status read out by a worker regarding the product to be managed, and an input from the voice input unit Voice recognition means for recognizing the received voice based on the voice recognition data stored in the second product management data storage means, a result of voice recognition by the voice recognition means, and the product management data reading means. And processing means for performing predetermined processing required for product management based on the read product management information.

In the product management system, since the product management is performed using the voice recognition, it is not necessary to previously store the voice recognition data in the terminal device, and the data is recorded on the recording medium by the recording means of the host device. What is done may be read by the product management data reading means each time it is needed. Therefore, it is not necessary to secure a huge storage capacity in the terminal device, and the terminal device can be made small. Also, the work load for acquiring the voice recognition data can be reduced.

[0008] In the above merchandise management system, the host device receives the processing result of the processing unit, which is transmitted from the terminal device, and transmits the processing result received by the receiving unit to the first merchandise. Product management data correction means for reflecting the management information of the product stored in the management data storage means, and the terminal device may further include a processing result of the processing means, The information processing apparatus may further include transmitting means for transmitting the data to the receiving means.

In order to achieve the above object, a product management method according to a second aspect of the present invention is required for recognizing product management information and voice read out by an operator for each product to be managed. Recording voice recognition data on the recording medium, and reading the management information and voice recognition data of the product recorded on the recording medium,
Storing the management information and the voice recognition data of the read product in the terminal device, and inputting a voice indicating a product status read by a worker about the product to be managed to the terminal device; A step of recognizing the input voice based on the stored voice recognition data, and a predetermined process required for product management based on the voice recognition result and the stored product management information. And performing the following.

In order to achieve the above object, a product management host device according to a third aspect of the present invention recognizes product management information and voice read out by a worker for each product to be managed. Product management data storage means for storing voice recognition data required for the product, and recording means for recording management information and voice recognition data of the product stored in the product management data storage means on a recording medium for each product. It is characterized by having.

In the above-mentioned host device for managing goods, the recording means records the management information and the voice recognition data of the goods by printing them with symbols (for example, bar codes) on paper as a recording medium. It is preferred that

In order to achieve the above object, a product management terminal device according to a fourth aspect of the present invention is a product for reading product management information and voice recognition data recorded on a recording medium for each product to be managed. Management data reading means, product management data storage means for storing management information and voice recognition data of the product read by the product management data reading means, and a voice indicating the status of the product read by the worker for the product to be managed. Voice input means for inputting, voice recognition means for recognizing voice input from the voice input means based on voice recognition data stored in the commodity management data storage means, and voice recognition means for voice recognition by the voice recognition means. A predetermined process required for product management based on the result and the product management information read by the product management data reading means. Characterized in that it comprises a processing means for performing.

[0013] In the above-mentioned product management terminal device, it is preferable that the recording medium is formed of paper on which management information and voice recognition data of a product are recorded using symbols (for example, bar codes). In this case, the merchandise management data reading means may include means for reading a symbol recorded on the recording medium.

In the product management terminal device, the product management information may be inventory management information of the product. In this case, the voice input unit may input a voice indicating the stock status of the product, and the processing unit checks whether there is an excess or deficiency in the stock amount of the product. Can be.

In the above-mentioned terminal device for managing goods, the management information of the goods may be delivery management information of the goods sent together with the delivered goods. In this case, the voice input unit may input a voice indicating the status of the delivered product, and the processing unit may check whether the product is correctly delivered. .

[0016] The product management terminal device includes a voice synthesizing unit that synthesizes a voice indicating a processing result of the processing unit,
Voice output means for outputting the voice synthesized by the voice synthesis means.

To achieve the above object, a computer-readable recording medium according to a fifth aspect of the present invention comprises:
Product management data reading means for reading management information and voice recognition data of the product recorded on the recording medium for each product to be managed, and storing the management information and voice recognition data of the product read by the product management data reading means. Merchandise management data storage means, a voice input means for inputting a voice indicating a product status read by a worker for a product to be managed, and a voice input from the voice input means,
A voice recognition unit that performs voice recognition based on voice recognition data stored in the product management data storage unit; a result of voice recognition by the voice recognition unit; and product management information read by the product management data reading unit. On the basis of,
A program for realizing, on a computer, processing means for performing predetermined processing required for product management is recorded.

[0018]

Embodiments of the present invention will be described below with reference to the accompanying drawings.

[First Embodiment] FIG. 1 is a block diagram showing the configuration of an inventory management system according to this embodiment. As shown in the figure, the inventory management system includes a host computer 1 and a plurality of portable POS devices communicably or wirelessly connected to the host computer 1.
(Point Of Sales) terminal device 2 (only one is shown in the figure).

The host computer 1 includes a processing unit 11 and
A storage unit 12 including an inventory management data file 13, an input unit 14, a display unit 15, a printing unit 16, a communication control unit 1,
7 is provided.

The processing section 11 has a CPU (Central Process
ng Unit) and a program area of a memory storing a program to be executed by the program. For example, based on an input from the input unit 14, a product code corresponding to a product type and a category and a quantity thereof are stored in inventory management information. Edit as

The storage section 12 is constituted by a data area of a memory, and stores data necessary for processing of the processing section 11 and is used as a work area of the processing section 11. Inventory management data file 13 included in storage unit 12
Is associated with the inventory management information edited by the processing unit 11,
It is stored together with data (word list and grammar; hereinafter, referred to as voice recognition data) necessary for voice recognition input from the input unit 14. Inventory management data file 13
The inside product management information is modified according to the processing result in the portable POS terminal device 2. Details of the data in the inventory management data file 13 will be described later.

The input unit 14 inputs necessary data and inputs necessary instructions for processing by an operation of an administrator. The display unit 15 is for the administrator to refer to the processing status. The printing unit 16 prints the inventory management information and the voice recognition data stored in the inventory management data file 13 on paper for each product based on the processing by the processing unit 11, and creates an inventory check list to be described later. The communication control unit 17 controls transmission and reception of data with the portable POS terminal device 2.

FIG. 2 is a diagram showing data contents in the inventory management data file 13. As shown in FIG.
The data in the inventory management data file 13 is stored as data of one record for each product such as a notebook, a pencil, and a pen, for example. The data of each record is shown in FIG.
As shown in (b), the list includes check items as inventory management information, and a word list and grammar as voice recognition data.

FIG. 2C shows details of the check item, word list, and grammar shown in FIG. 2B. The check items indicate items that the operator must check when checking the stock of the product, and include items of a product name, a product code, a unit price, and a quantity. The word list indicates how an operator reads aloud an actual stock product for each check item of each product. For example, for a product name "A4 size notebook", note, A
There are reading candidates of 4 notes, A4, and A4 size notes.
Voice recognition is performed to determine whether the voice input from step 6 matches any of the reading candidates. Here, the quantity indicates the quantity that should be originally in stock. The glamor indicates a sentence form that the operator will read aloud.

Returning to FIG. 1, the description will be continued.
The S terminal device 2 includes: a processing unit 21 including a voice recognition unit 22;
The storage unit 23 includes an inventory management data file 24, a bar code (BC) reader 25, a microphone (microphone) 26, and a communication control unit 27.

The processing section 21 is constituted by a CPU and a program area of a memory storing a program to be executed by the CPU, and performs a process necessary for inventory management of the product according to the program. The voice recognition unit 22 included in the processing unit 21 performs voice recognition based on the voice recognition data stored in the inventory data management file 24.

The storage unit 23 is constituted by a data area of a memory, and stores data necessary for processing of the processing unit 21 and is used as a work area of the processing unit 21. Inventory management data file 24 included in storage unit 23
Stores inventory management information and voice recognition data read by the barcode reader 25 from a barcode on an inventory check list described later.

The bar code reader 25 reads a bar code on an inventory check list described later. The barcode indicates voice recognition data for each product, and is printed by the printing unit 16 of the host computer 1. The microphone 26 inputs voice data such as a product code and a quantity read out by an operator. The communication control unit 27 controls transmission and reception of data with the host computer 1.

Hereinafter, processing in the inventory management system according to this embodiment will be described. FIG. 3 is a diagram illustrating processing in the inventory management system.

First, the administrator of the host computer 1
By operating the input unit 14, inventory information for each product to be managed and voice recognition data (word list and grammar) necessary for voice recognition of a product code, a quantity, and the like read out by the worker for the product. Enter Then, the processing unit 11 performs a predetermined process, and based on the input data, the inventory management data file 13
Is created ().

Next, in the host computer 1, in accordance with the operation of the input unit 14 by the administrator, the printing unit 16 uses characters for each record of the inventory management data file 13, that is, for each product to be subjected to inventory management. Check item 33 described and bar code 32 processed voice recognition data
Are printed on paper to create an inventory check list 31 (). The inventory check list 31 is pasted for each product, for example, in a product case 35 that stores a product 34 to be subjected to inventory management ().

Next, the worker operates the portable POS terminal 2
To the storage location (for example, a warehouse) of a product to be subjected to inventory management. When the worker arrives in front of the product case 35, the barcode reader 25 of the portable POS terminal 2 uses the barcode 3 on the inventory check list 31.
Read 2 (). As a result, the voice recognition data of the product 34 in the product case 35 is stored in the inventory management data file 24.

Next, the operator checks the stock quantity and the like of the product 34 in the product case 35, and checks the stock check list 3.
1. Reading out is performed in accordance with the check item 33 attached to 1 above, and this voice is input from the microphone 26 (). The voice recognition unit 22 performs voice recognition on the input voice, and determines whether the input voice, particularly, the quantity matches the one included in the word list. If they match, there is no excess or deficiency in the inventory quantity of the product 34, and the inventory quantity check ends.

On the other hand, if they do not match, the product 34
This means that there was an excess or deficiency in the inventory quantity of In this case, the processing unit 21 stores the voice data input from the microphone 26 in a predetermined area of the storage unit 23 in association with identification information (for example, a product code or the like) indicating the checked product 34. Then, the stored audio data is transmitted to the host computer 1 under the control of the communication control units 27 and 17. Then, the administrator of the host computer 1 corrects the contents of the inventory management data file 13 by operating the input unit 14 based on the audio data sent from the portable POS terminal device 2 ().

As described above, in the inventory management system according to this embodiment, a word list and a grammar are stored in advance in the portable POS terminal device 2 in order to perform inventory management using voice recognition. The barcode 32 on the inventory checklist 31 does not need to be
Need only be read by the barcode reader 25. For this reason, there is no need to secure a huge storage capacity in the portable POS terminal device 2, and no enormous work load or time load is required to acquire a word list or grammar. .

[Second Embodiment] FIG. 4 is a block diagram showing the configuration of a delivery management system according to this embodiment. As shown, the delivery management system includes a host computer 4 and a plurality of portable POS terminal devices 5.
(Only one is shown in the figure). The host computer 4 is provided on the merchandise sending side, and the portable POS terminal device 5 is provided on the merchandise receiving side.

The host computer 4 includes a processing unit 41,
A storage unit 42 including a delivery management data file 43, an input unit 44, a display unit 45, and a printing unit 46 are provided. Here, the processing unit 41, the storage unit 42 excluding the delivery management data file 43, the input unit 44, and the display unit 45 are respectively the first unit.
It is almost the same as the corresponding one of the embodiment.

The delivery management data file 43 stores, for each product delivered at one time, information to be described in a delivery note (hereinafter referred to as delivery information) and, in association with the information, voice recognition data for the product. I do. The delivery information corresponds to the check items described in the first embodiment. The contents of the voice recognition data are almost the same as those stored in the inventory management data file 13 in the inventory management system of the first embodiment. The printing unit 46 prints a delivery note created in accordance with the delivery information in the delivery management data file 43 with a barcode corresponding to the voice recognition data in the inventory management data file 43 attached.

The portable POS terminal 5 has a voice recognition unit 5
2, a storage unit 54 including a delivery management data file 55 and a check data file 56, a bar code (BC) reader 57, a microphone (microphone) 58, and a speaker. 5
9 is provided. Here, the processing unit 5 excluding the voice synthesizing unit 53
1. The storage unit 55, barcode reader 57, and microphone 58 except for the delivery management data file 55 and the check data file 56 are almost the same as those of the first embodiment.

The speech synthesizing unit 53 determines that the product delivered by the processing unit 51 is incorrect and, based on the delivery check data stored in the check data file 56, indicates that the product was not delivered correctly. Synthesize the voice of The delivery management data file 55 stores delivery information and voice recognition data read from the barcode on the delivery note by the barcode reader 57. The check data file 56 stores the result of the check when the processing unit 51 determines that the delivered product is incorrect. The speaker 59 outputs the voice synthesized by the voice synthesizer 53.

The processing in the delivery management system according to this embodiment will be described below. FIG. 5 is a diagram for explaining processing in the delivery management system.

First, on the sending side, the administrator of the host computer 4 operates the input unit 44 to transmit information (delivery information) relating to a product to be delivered and a product code, a quantity, etc., read out by the worker about the product. Input speech recognition data for recognition. Then, when the processing unit 41 performs a predetermined process, the delivery management data file 43 is created based on the input data ().

Next, in the host computer 4, in accordance with the operation of the input unit 44 by the administrator, the printing unit 46 operates for each record of the delivery management data file 43, ie, one record.
For each product to be delivered at a time, delivery information (check item) 63 described in characters and a barcode 62 obtained by processing voice recognition data are printed on a sheet to create a delivery note 61 (). The delivery note 61 is conveyed to the receiving side together with the product 64 ().

On the receiving side, when the goods 64 and the delivery note 61 are delivered, the operator uses the barcode reader 57 of the portable POS terminal 5 to read the barcode 62 on the delivery note 61.
Read (). Thereby, the delivered goods 6
The voice recognition data for No. 4 is stored in the delivery management data file 55.

Next, the worker checks the quantity of the delivered goods 64 and the like, reads aloud according to the check item 63 attached to the delivery note 61, and inputs this voice from the microphone 58 (). The voice recognition unit 52 performs voice recognition on the input voice, and determines whether the input voice, particularly the quantity, matches the one included in the word list. If they match, the product 64 has been correctly delivered, and the delivery check ends.

On the other hand, if they do not match, it means that the delivered product 64 has some error. In this case, the processing unit 51 determines that the delivery is erroneous, and stores the check result in the check data file 56. Then, the voice synthesizing unit 53 is started, and a message indicating that there is an error in the delivered product 64 is output as a voice from the speaker 59 based on the storage content of the check data file 56 (). This completes the delivery check.

As described above, according to the delivery management system according to this embodiment, even when the delivery management is performed using voice recognition, as in the inventory management system according to the first embodiment, There is no need to secure an enormous storage capacity in the portable POS terminal device 5, and no enormous work load or time load is required to acquire a word list or grammar. In addition, when the delivered product 64 has an error, a message indicating the error is output from the speaker 59 as a voice, so that the operator does not need to compare the delivery product 61 with the delivery note 61, and the work efficiency is improved. Is improved.

[Modifications of Embodiment] The present invention is not limited to the above-described first and second embodiments, and various modifications and applications are possible. Hereinafter, modifications of the above-described embodiment applicable to the present invention will be described.

In the first and second embodiments, the voice recognition data is stored in the inventory check list 31 or the delivery note 6.
1 is printed and recorded in the form of a bar code, but may be printed and recorded in another symbol form such as a numerical code. In this case, an optical scanner is provided in place of the barcode readers 25 and 57, and the processing units 21 and 51 perform pattern matching to acquire voice recognition data and store the voice recognition data in the inventory management data file 24 or the delivery management data file 55. Can be memorized. Further, a magnetic stripe may be provided in the inventory check list 31 or the delivery note 61, and the voice recognition data may be magnetically recorded therein. In this case, the barcode reader 2
A magnetic reading device may be provided instead of 5 and 57.

In the above-described first embodiment, the case where the present invention is applied to inventory management of commodities has been described. In the above-described second embodiment, a case has been described in which the present invention is applied to product delivery management. However, the present invention is not limited to this, and can be applied to general merchandise management such as, for example, merchandise shipping management and order management.

In the first and second embodiments, the host computers 1 and 4 and the portable POS terminal 2
Each component of No. 5 has been described as being realized in advance in each device. On the other hand, a program for realizing the functions of the host computers 1 and 4 and the portable POS terminal devices 2 and 5 on a general-purpose computer is stored in a computer-readable recording medium such as a CD-ROM. , May be distributed. Such a program is, for example, a W
The information may be stored in an eb server and downloaded to a general-purpose computer via the Internet.

[0053]

As described above, according to the present invention,
It is not necessary to secure an enormous storage capacity in the terminal device, the terminal device can be made small, and the work load for acquiring voice recognition data can be reduced.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of an inventory management system according to a first embodiment of the present invention.

FIGS. 2A to 2C are diagrams showing data stored in an inventory management data file in a host computer.

FIG. 3 is a diagram illustrating processing in the inventory management system according to the first embodiment of the present invention.

FIG. 4 is a block diagram showing a configuration of a delivery management system according to a second embodiment of the present invention.

FIG. 5 is a diagram illustrating processing in a delivery management system according to a second embodiment of the present invention.

[Explanation of symbols]

 1, 4 Host computer 2, 5 Portable POS terminal device 11, 41 Processing unit 12, 42 Storage unit 13 Inventory management data file 43 Delivery management data file 14, 44 Input unit 15, 45 Display unit 16, 46 Printing unit 17 Communication Control unit 21, 51 Processing unit 22 Voice recognition unit 52 Voice synthesis unit 23, 54 Storage unit 24 Inventory management data file 55 Delivery management data file 56 Check data file 25, 57 Barcode reader 26, 58 Microphone 27 Communication control unit 59 Speaker 31 Inventory check list 61 Delivery note 32, 62 Bar code 33, 63 Check items

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Claims (11)

[Claims] 1. A host device comprising a host device and a terminal device, wherein the host device comprises, for each product to be managed, product management information and voice recognition required for recognizing a voice read out by an operator. First merchandise management data storage means for storing data; and recording means for recording, on a recording medium, merchandise management information and voice recognition data stored in the first merchandise management data storage means for each merchandise. The terminal device includes: a product management data reading unit that reads management information and voice recognition data of the product recorded on the recording medium; and a management information and voice recognition data of the product that is read by the product management data reading unit. A second product management data storage unit for storing; a voice input unit for inputting a voice indicating a product status read by a worker regarding a product to be managed; Voice recognition means for voice-recognizing voice input from voice input means based on voice recognition data stored in the second product management data storage means; a result of voice recognition by the voice recognition means; A merchandise management system comprising: a processing unit that performs a predetermined process required for merchandise management based on the merchandise management information read by the management data reading unit. 2. The receiving apparatus according to claim 1, wherein the host apparatus receives a processing result transmitted from the terminal apparatus by the processing means, and stores the processing result received by the receiving means in the first product management data storage means. The terminal device further includes a transmitting unit that transmits a processing result of the processing unit to the receiving unit of the host device. The product management system according to claim 1, wherein: 3. A step of recording, on a recording medium, management information of the commodity and voice recognition data required for recognizing a voice read by an operator for each commodity to be managed; Reading the management information and voice recognition data of the product recorded above, storing the read management information and voice recognition data of the product in the terminal device, and reading the product to be managed by the worker. Inputting a voice indicating a situation to the terminal device; recognizing the input voice in the terminal device based on the stored voice recognition data; a voice recognition result; Performing a predetermined process required for product management based on the management information of the product. 4. A product management data storage means for storing, for each product to be managed, product management information and voice recognition data necessary for recognizing a voice read out by an operator; A product management host device comprising: recording means for recording, on a recording medium, product management information and voice recognition data stored in the data storage means for each product. 5. The product management host according to claim 4, wherein the recording means records the product management information and the voice recognition data by printing symbols on paper as a recording medium. apparatus. 6. Product management data reading means for reading product management information and voice recognition data recorded on a recording medium for each product to be managed, and product management information and voice read by the product management data reading means. Product management data storage means for storing recognition data; voice input means for inputting a voice indicating a product status read out by a worker regarding a product to be managed; and voice input from the voice input means for product management. A voice recognition unit that performs voice recognition based on the voice recognition data stored in the data storage unit, based on a result of voice recognition by the voice recognition unit, and product management information read by the product management data reading unit, A product management terminal device, comprising: processing means for performing a predetermined process required for product management. 7. The recording medium is composed of paper on which management information and voice recognition data of goods are recorded by symbols, and the commodity management data reading means includes means for reading the symbols recorded on the recording medium. The product management terminal device according to claim 6. 8. The product management information is inventory management information of the product, the voice input means is for inputting a voice indicating a stock status of the product, and the processing means is The product management terminal device according to claim 6, wherein it is to check whether there is an excess or deficiency in a stock amount. 9. The management information of the product is delivery management information of the product sent together with the delivered product, and the voice input means inputs a voice indicating a status of the delivered product. The product management terminal device according to claim 6, wherein the processing unit checks whether the product is correctly delivered. 10. A voice synthesizing means for synthesizing a voice indicating a processing result of said processing means, and a voice output means for outputting a voice synthesized by said voice synthesizing means. The terminal device for merchandise management according to any one of the above items. 11. Product management data reading means for reading product management information and voice recognition data recorded on a recording medium for each product to be managed, and product management information and voice read by the product management data reading means. Product management data storage means for storing recognition data; voice input means for inputting a voice indicating a product status read out by a worker regarding a product to be managed; and voice input from the voice input means for product management. A voice recognition unit that performs voice recognition based on the voice recognition data stored in the data storage unit, based on a result of voice recognition by the voice recognition unit, and product management information read by the product management data reading unit, A program for realizing on a computer processing means for performing predetermined processing required for product management is recorded. A computer-readable recording medium characterized by the above-mentioned.