JP2005174251A - Order processing device, order processing method, order processing program, order processing program recording medium and order processing system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a device with good usability for reducing skipping a list of ordered items by waitstaff when they have too many ordered items. <P>SOLUTION: The device is composed of a memory part H103, order information list creating part F2, voice recognition part F5 and output data creating part F7. The memory part stores order information input by an order information input part F1. The order information list creating part F2 creates order information list which includes at least one piece of the order information. The output data creating part F7 outputs recited order information and pre-recited order information as mutually identifiable output data, by processing such order information among the order information of the order information lists as recited that corresponds to a voice recognition result by the voice recognition part F5 on voice inputting from a voice input part F4 after creating the order information list. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to an order processing apparatus, an order processing method, an order processing program, an order processing program recording medium, and an order processing system that process order information according to customer orders in restaurants, restaurants, restaurants, and other restaurants.

  Conventionally, in a restaurant or the like, a waiter inputs a customer's order menu into the terminal, and after the customer's order is completed, the order menu is repeatedly read out (repeated the order menu) to confirm the customer's order. In the prior art disclosed in Japanese Patent Laid-Open No. 2002-312451, an input order menu (order) is displayed when the order menu is repeated.

Further, in the prior arts of Japanese Patent Laid-Open No. 2002-312451 and Japanese Patent Laid-Open No. 2003-122966, a customer's order is input using voice recognition, but there is no function for recognizing a repetitive voice for order menu confirmation. .
Japanese Unexamined Patent Publication No. 2002-312451 (Publication Date: October 25, 2002) JP 2003-122966 A (publication date April 25, 2003)

  However, with the conventional technology, when there are many order menus, if you repeat while looking at the list display of those order menus, it is difficult to tell which order menu was repeated, and some order menus are skipped. Has the problem.

  For example, FIG. 16 shows a state in which a list of input order information is displayed in a conventional order processing terminal device. In the case of FIG. 16, when the waiter repeats the order menu, for example, he reads “B set, C set, Japanese style hamburger set, sirloin steak set”, skips the beef curry rice, cuts katsu,. . . , Sometimes read as cheesecake. Usually, since the display screen of the order processing terminal device is small and difficult to see, such a mistake is likely to occur.

  It should be noted that after reading out the order menu, a method of marking the order menu by key operation or touch panel input can be easily inferred, but such a method is troublesome to operate the terminal device.

  The present invention has been made to solve the above-described problem, and can reduce skipping of order menus by a waiter, for example, when there are very many order menus, and is an order that is easy to use. An object is to provide a processing device, an order processing method, an order processing program, an order processing program recording medium, and an order processing system.

Summarizing the points of the invention that solves the above-mentioned problems-A list of entered order information (order menu and its quantity) is displayed and shown to the waiter, the repetitive voice of the order information is recognized, and the recognized order information has been repeated The output data is created so that the order information that has been repeated and the order information that has not been repeated can be identified. Specifically, the configuration of the present invention and the operations and effects thereof are as follows.

  The order processing apparatus of the present invention includes: a list creation unit that creates an order information list including at least one of the input order information; a voice recognition unit that recognizes voice; and the order information in the order information list, The order information corresponding to the voice recognition result by the voice recognition means for the voice input after the creation of the order information list has been repeated and the order information that has been repeated and the order information that has not been repeated can be distinguished from each other. And output data creation means for creating business data.

  According to the above configuration, for example, in a situation where a restaurant waiter uses the apparatus, when the order menu (order information) is repeated by the waiter, the voice recognition means recognizes the voice and outputs the data. The creation means sets the order information corresponding to the voice recognition result as repeated, and creates output data such as display data and voice data that can identify the repeated order information and the non-returned order information. Therefore, the waiter can easily identify the order menu that has been repeated and the order menu that has not been repeated, for example, by display or voice based on the output data. As a result, for example, it is possible to reduce skipping of the order menu by the waiter when the order menu is very large, and to reduce the troublesome operation of the terminal device.

  In the order processing apparatus, the output data creation means displays data for displaying order information that has not been repeated in a display area different from the display area of the order information list created by the list creation means. Is created as the output data.

  According to the above configuration, the display data for displaying the order information that has not been repeated is created in a display area different from the display area of the order information list created by the list creating means. When the display based on the business data is performed, the waiter can easily understand the order information to be repeated next.

  In the order processing apparatus, the output data creation means includes voice synthesis means and voice reproduction means, and the order information that has not been repeated is synthesized by the voice synthesis means and reproduced as voice by the voice reproduction means. It is characterized by doing.

  According to the above configuration, since the order information that has not been read back is voice-synthesized by the voice synthesizer and reproduced as voice by the voice synthesizer, the waiter can easily understand the order information to be repeated next. In addition, it is possible to prevent inconvenience that the waiter pronounces an order menu that does not know how to read kanji in an incorrect way.

  In the above order processing apparatus, the voice recognition means limits the vocabulary to be recognized by the voice recognition to the vocabulary related to the currently displayed order information.

  Here, the vocabulary related to order information includes a simplified expression of order information. For example, when the order information “chocolate parfait is 3” is displayed, the vocabulary related to the order information includes “chocopa”, “chocolate parfait”, “san”, “mittsu”, and the like.

  According to the above configuration, the vocabulary subject to speech recognition is limited to the vocabulary related to the currently displayed order information, so the burden of speech recognition processing can be reduced, and for example, all menus are subject to recognition. Recognition performance can be improved as compared with such an order input device.

  In the order processing apparatus, the output data creation means outputs the display data in which the background colors of the display area of the order information that has been repeated and the display area of the order information that has not been repeated are different from each other. It is characterized in that it is created as business data.

  According to the above configuration, when display based on the display data is performed, the background color of the display area related to the repeated order information and the display area of the order information not repeated are different background colors. Since the displayed order information is easy to understand, it is possible to reduce skipping of the order menu by the waiter.

  In the order processing apparatus of the above invention, the output data creation means creates display data for displaying order information that has not been repeated, but does not create display data for order information that has been repeated. In this way, output data is created in which both order information can be distinguished from each other.

  According to the above configuration, the display data for displaying the order information that has not been repeated is created, and the display data for the order information that has not been repeated is not created. It is possible to reduce skipping of order menus.

  In the above order processing apparatus, the output data creation means includes display data in which an area for displaying repeated order information and an area for displaying order information that has not been repeated are divided into the output data. It is characterized by creating as.

  According to the above configuration, when the display based on the display data is performed, the area for displaying the order information that has been repeated and the area for displaying the order information that has not been repeated are arranged separately. The difference between the order information that has not been repeated and the order information that has been repeated can be easily understood, and skipping of the order menu by the waiter can be reduced.

  In the order processing apparatus, the output data creation means creates display data for displaying the order information that has been repeated and the order information that has not been repeated in different display forms as the output data. It is characterized by.

  According to the above configuration, the order information that has been repeated and the order information that has not been repeated can be displayed in different display forms, such as different font sizes, different colors, different background colors, different display areas, etc. The difference between the order information that has not been repeated and the order information that has been repeated is easy to understand, and skipping of the order menu by the waiter can be reduced.

  The order processing apparatus according to the invention is characterized by comprising display means for displaying the order information list.

  According to said structure, since the display means which displays the said order information list is provided, the waiter can understand easily the order information which should be repeated.

  The order processing apparatus according to the invention described above is characterized in that display data is created, further comprising display means for displaying the display data in addition to the order information list.

  According to the above configuration, since the display means for displaying the display data in addition to the order information list is provided, it is possible to reduce skipping of the order menu by the waiter, and troublesome operation of the terminal device. Can be reduced.

  The order processing system of the present invention comprises a voice recognition device as a network server, and at least one order processing device as a network client connected to the network server via a network, the order processing device comprising: Input means capable of inputting at least by voice, list creating means for creating an order information list including at least one of the inputted order information, the order information list and the voice input means via the network Transmitting input speech to the speech recognition device and transmitting / receiving means for receiving the speech recognition result transmitted from the speech recognition device; among the order information in the order information list, the received speech recognition result The corresponding order information has been repeated, and this repeated order information and the repetition Output data creation means for creating output data that can be distinguished from each other order information, the voice recognition device via the network, voice recognition means for recognizing the received voice And receiving and receiving the order information list and voice transmitted from the order processing apparatus, and transmitting / receiving means for transmitting a voice recognition result by the voice recognition means to the order processing apparatus.

  According to the above configuration, for example, in a situation where a restaurant waiter uses this system, when the order menu (order information) is read back by the waiter, the voice recognition means recognizes the read back order information. Then, the output data creation means sets the order information corresponding to the voice recognition result as repeated, and creates output data that can identify the order information that has been repeated and the order information that has not been repeated. Therefore, the waiter can easily identify the order menu that has been repeated and the order menu that has not been repeated, for example, by display or voice based on the output data. As a result, for example, it is possible to reduce skipping of the order menu by the waiter when the order menu is very large, and to reduce the troublesome operation of the terminal device. Moreover, since the voice recognition process is performed on the server side, the burden on the order processing apparatus can be reduced.

The effects of the invention are summarized as follows.
By displaying the order information (B set) to be repeated next as shown in FIG. 6 or by reading out the order information, the waiter can easily understand the order information to be repeated next.
-By changing the background color of the display area of the order information that has been repeated and the order information that has not been repeated as shown in FIG. 8 or 9, the waiter can distinguish between the order information that has already been repeated and the order information that should be repeated. Cheap.
・ Because the vocabulary to be recognized is limited to the order information that is not repeated and displayed, the burden of voice recognition processing can be reduced and the recognition performance can be improved compared to the case where all menus are recognized. it can.

  Specifically, the order processing apparatus according to the present invention includes a list creating unit, a voice recognizing unit, and a voice by the voice recognizing unit for voice input after the order information list is created among the order information in the order information list. The order information corresponding to the recognition result has been repeated, and the output data creation means for creating output data that can distinguish the order information that has been repeated and the order information that has not been repeated from each other is provided. .

  Thereby, the waiter can easily identify the order menu that has been repeated and the order menu that has not been repeated, for example, by display or voice based on the output data. As a result, for example, it is possible to reduce skipping of the order menu by the waiter when the order menu is very large, and to reduce the troublesome operation of the terminal device.

  Embodiments of the present invention will be described below with reference to the accompanying drawings.

(Appearance of order processing equipment)
First, the external appearance of the order processing apparatus H1 in the embodiment of the present invention will be described with reference to FIG. Here, the present invention is applied to an order processing apparatus having a display function and an audio output function. 3 includes a speaker H2, a display device H3, a key H4 for inputting a quantity or selecting an order menu, a voice input button H5 for switching on / off of voice input, and a microphone H6. . In the example of this figure, the microphone H6 is built in, but may be externally attached. When the microphone is externally attached, the microphone may be provided with a transmitter, while the order processing device H1 may be provided with a receiver, and both may be connected wirelessly. The display device H3 has a function of displaying an order menu and the like, and includes a touch panel and its controller.

(Hardware configuration of order processing equipment)
Here, the hardware configuration of the order processing apparatus H1 in the embodiment of the present invention will be described with reference to FIG. In general, a plurality of order processing apparatuses H1 shown in FIG. 2 are provided for one server H105. That is, the order processing device H1 and the server H105 can be configured as an order data processing system that can communicate with each other.

  The order processing device H1 shown in FIG. 2 includes a speaker H2, a display device H3, a key H4, a voice input button H5, a microphone H6, a touch key H100, a sound card H101, a control unit H102, a storage unit H103, and a network IF card H104. .

  The control unit 102 includes a processor and the like, and operates according to a control program stored in the ROM, for example, and controls the entire operation of the order processing apparatus H1. A storage unit (storage unit) H103 is configured by a recording medium such as a RAM or a ROM, and includes an input instruction, input data, temporary data, a flag indicating a processing state, order information (order information input from the input unit), and a control program. Remember.

  The speaker H2 outputs an analog audio signal supplied from the sound card H101. The display device H3 has a function of displaying an order menu, for example, and includes a liquid crystal panel, a display driver, and the like. The key H4 includes a key and a keyboard controller, and is used by a waiter who is a user of the apparatus to select an order menu or input an order quantity. The voice input button H5 is a switch for switching ON / OFF of voice input, such as start or end of taking in voice data from the microphone H6.

  The microphone H6 collects an audio signal from the waiter and supplies it to the sound card H101. The sound card H101 is composed of a D / A, an A / D converter, and the like, digitizes an analog audio signal collected by the microphone H6 and stores it in the storage unit H103, and converts the digital audio signal into an analog speaker. Processing to supply to H2 is performed.

  The touch key H100 includes a touch panel and a controller thereof, and is used by the waiter to perform a pressing operation.

  The network IF card H104 is configured by a wireless LAN or the like, and transmits / receives order information and audio signal data to / from the server H105.

(Functional configuration of order processing equipment)
Here, the functional configuration of the order processing apparatus H1 in the present embodiment will be described using the block diagram of FIG. The order processing apparatus H1 includes an order information input unit F1, an order information list creation unit F2, a voice input unit F4, a voice recognition unit F5, an order information management unit F6, an output data creation unit F7, an output control unit F8, and an output unit. F9 is provided.

  The order information input unit (input means) F1 includes a key H4 and / or a touch key H100, and the order information including the menu name ordered by the customer and the number of orders is input by the operation of the customer. The order information list creation unit F2 includes a control unit H102 and a program executed by the control unit H102, stores the order information data input by the order information input unit F1 in the storage unit H103, and stores an order information list ( (Hereinafter referred to as an order information list) is created and stored in the storage unit H103. The order information may be input by voice using the following microphone H6.

  The voice input unit F4 includes a microphone H6, a voice input button H5, and a sound card H101, digitizes the collected analog voice signal, and stores it in the storage unit H103. The voice recognition unit F5 includes a control unit H102 and a program executed by the control unit H102, recognizes the voice input by the voice input unit F4, and outputs the recognition result as a character string. However, the voice recognition unit F5 does not have to be configured by the control unit H102 and a program executed by the control unit H102, and may be configured by using a voice recognition LSI.

  The order information management unit F6 is configured by the control unit H102 and a program executed by the control unit H102. Of the order information included in the order information list, the order information corresponding to the recognition result in the voice recognition unit F5 has been repeated. And

  The output data creation unit F7 includes a control unit H102 and a program executed by the control unit H102, and identifies order information that has been repeated by the order information management unit F6 and order information that has not been repeated. Create output data that you can do. The output unit F9 includes a display unit F10 including a display device H3, an audio output unit F11 including a sound card H101 and a speaker H2, and a network output unit F12 including a network IF card H104.

  The output control unit F8 includes a control unit H102 and a program executed by the control unit H102, and outputs the output data created by the output data creation unit F7 to a suitable device of the output unit F9 according to the type. To do. Specifically, if the type of output data is an image, it is output to the display device H3 (display unit F10), and if the type of output data is sound, it is output to the sound card H101 (audio output unit F11). Is the communication data, it is output to the network IF card H104 (network output unit F12).

(Operation of order processing equipment)
Here, the operation of the order processing apparatus H1 in the present embodiment will be described using the flowchart of FIG.

  In step S1 (hereinafter, step S is abbreviated as S), the order information including the name of the menu ordered by the customer and the number of orders by the operation of the key H4 of the waiter or the touch key H100 (order information input unit F1) is displayed. The order information is input and stored in the storage unit H103. FIG. 5 shows a specific example of order information. In the following description of processing using a specific example, a case where order information as shown in FIG. 5 is input will be described.

  In S2, the order information list creation unit F2 creates a list of order information stored in S1. At this time, the order information in the list may be in any order. For example, the order information may be arranged in the order in which the order information is input. Hereinafter, description will be made assuming that the order information in the list is arranged in the input order.

  In S3, the order information management unit F6 associates each order information in the list created in S2 with a repeated flag indicating whether or not the repetition has been performed. After inputting the order information, the waiter repeats the input order information in order to check whether there is an input error and forgetting to input. Therefore, the order information is distinguished from those that have not been repeated by the repeated flag. The repeated flag indicates that the order information has been repeated when it is TRUE, and indicates that the order information has not been repeated when it is FALSE. However, at the stage of S3, all the repeated flags are set to FALSE in order to initialize the repeated flags.

  In S4, first, the output data creation unit F7 creates display data for outputting the order information list created in S2 to the display unit F10. At this time, an order information display flag for determining whether or not each order information is displayed is created in association with each order information. However, the order information display flag indicates that the corresponding order information is displayed if TRUE, and indicates that it is not displayed if FALSE.

  FIG. 6 is an example displayed in the present embodiment when order information as shown in FIG. 5 is input, but “Cream Anmitsu” and “Cheesecake” are displayed due to screen size limitations. Absent. In that case, the order information display flag corresponding to the order information of “Cream Anmitsu” and “Cheesecake” is FALSE. However, if the key 4 or the touch key 5 is used to scroll down, “Cream Anmitsu” is also displayed as shown in FIG. In the case as shown in FIG. 7, the order information display flag corresponding to the order information of “Cream Anmitsu” is TRUE, and the order information display flag corresponding to “B set” is FALSE.

  Next, in S4, the display data for displaying the order information character string in the front row of the list in the order information in which the repeated flag is FALSE is displayed in a different area from the display area of the list. To do. FIG. 6 is an example displayed in the present embodiment when the order information as shown in FIG. 5 is input. In FIG. 6, the repetitive flag is FALSE, and the font related to “B set (order number 1)” in the front row of the list is enlarged and displayed. However, it may be displayed in the same way as a normal font without enlarging the font. Of course, not only the font but also an image associated with the menu may be stored in the storage unit H103 in advance and displayed.

  Further, in S4, voice data of order information in the front row of the list is created in the order information whose re-read flag is FALSE. However, it is necessary to store the speech that reads out the menu name and quantity in the storage unit H103 in advance, or to install a text-to-speech synthesis engine.

  As shown in FIG. 6, the order processing device H1 displays the order information (B set) to be repeated next, or reads out the order information, so that the waiter can easily repeat the order information. Can be done.

  Finally, in S4, as shown in FIG. 8, display data in which the font color and the background color are reversed in the display area of the order information in which the repeated flag is TRUE is created. However, it is not necessary to limit the reversal of the font color and the background color, and as shown in FIG. 9, a diagonal line may be displayed in the order information display area where the repeated flag is TRUE. Further, as shown in FIG. 10, the order information in which the repeated flag is TRUE may be hidden. In addition, as shown in FIG. 11, the display area where the repeated flag is FALSE and the display area where the repeated flag is TRUE may be displayed separately. In this way, by displaying the order information display area where the repeated flag is FALSE and the order information display area where the repeated flag is TRUE, the waiter can confirm the order information which has already been repeated and the future. It is easy to distinguish order information to be repeated.

  In S5, the display data created in S4 (output data creation unit F7) is output to the display unit F10, and the audio data created in S4 is output to the audio output unit F11. Of course, it is not necessary to output both the display data and the audio data, and only one of the data may be output.

  In S6, the speech recognition unit F5 creates a language model necessary for speech recognition processing. In the description of this embodiment, the language model is grammar data for registering recognizable (acceptable) word strings.

  Here, the grammar data will be described. The word string registered in the grammar data is expressed in the form of a word network as shown in FIG. FIG. 12 shows that “menu name − is − order number calling method 1”, “menu name − is − order number calling method 2”,. . . , “Menu name − is − order number designation n”, “menu name − is − order number designation 1”,. . . , “Menu name − to − order number designation n”, “menu name − garbage − order number designation 1”,. . . , A word network representing a word string such as “menu name—garbage—order number n”. However, garbage is a symbolic word representing covering all phonemes. The acoustic model corresponding to the symbolic word garbage is learned from speech having noise and all phonemes. Such an acoustic model is usually called a garbage model. In this embodiment, the garbage model is a model that can be skipped from the initial state to the final state (allowing NULL output). That is, when the word string “menu name−garbage−order number calling method 1” is registered in the grammar data, the voice of “menu name−order number calling method 1” can also be recognized. In the above example, there is only one word corresponding to the menu name. Of course, it is possible to recognize a plurality of words corresponding to one menu by associating a plurality of words (names) with one menu. A word network may also be created. For example, the words “chocolate parfait” and “chocopa par” may be assigned to the menu name “chocolate parfait”.

  First, in S6, “menu name” and “how to call the number of orders” are added to the template of the word network as shown in FIG. 12 in correspondence with each order information in which the repeated flag is FALSE and the order information display flag is TRUE. Written. Next, an acceptable word string is defined by connecting the created word networks in parallel. FIG. 13 shows grammatical data when the order information shown in FIG. 5 is input and displayed as shown in FIG. However, in FIG. 13, all the repeated flags are FALSE. Since the vocabulary to be recognized is limited to each order information in which the repeated flag is FALSE and the order information display flag is TRUE, the burden of the voice recognition processing is reduced, and more than all menus are to be recognized. Recognition performance can be improved.

  In S7, the voice recognizing part F5 recognizes the voice that the waiter repeats using the language model created in S6.

  In S8, first, the repeated flag of the order information corresponding to the result recognized in S7 is set to TRUE. For example, when the order information as shown in FIG. 5 is input, if the voice recognition that “B set is one” is recognized, the repeated flag of the order information of “B set (number of orders 1)” is set to TRUE. .

  In S9, the order information in the list is corrected by operating the key 4 or the touch key 5 of the waiter as necessary. When the order number of the order information becomes 0 (order information is deleted) due to the correction, the order information is deleted from the list, and the corresponding flags are also deleted. When a new order is input, the order information is newly added at the end of the list, and each flag corresponding to the order information is created. At this time, the list is displayed so that the newly added order information can be seen, and the order information display flag is set to TRUE. Of course, when there is too much order information newly added and cannot be displayed all at once, the order information display flag corresponding to the order information that cannot be displayed is set to FALSE. Further, the repeated flag corresponding to the new order information is set to TRUE.

  In S10, it is determined whether all the order information in the list has been repeated. Specifically, if all the repeated flags are TRUE, it is determined that all the order information in the list has been repeated, and the process proceeds to S11. Otherwise, the process returns to S4.

In S11, the last order information is corrected. The process at this time is the same as S9.
In S 12, the customer order information is confirmed, and all the order information in the list is transmitted to the server 12.

(Example in server / client system)
The embodiment in which all the above processes are performed by the order processing apparatus H1 has been described above, but the present invention can also be configured by a server / client system via a communication line. Usually, since the amount of calculation of voice recognition processing is large, by performing this voice recognition processing on the server device H105 side, the client order processing device H1 (hereinafter, the order processing device as a network client is simply referred to as a terminal device). Can reduce costs. In such a case, the hardware configuration of the terminal device H1 may be the same as the configuration of FIGS. 2 and 3, but the server device H105 performs the function of the voice recognition unit F5 of FIG.

(Function configuration on server / client system)
FIG. 14 is a block diagram showing a functional configuration when the present invention is implemented in a server / client system. When the present invention is implemented in a server / client system, the terminal device H1 includes an order information input unit F1, an order information list creation unit F2, a voice input unit F4, a transmission / reception unit F100, an order information management unit F6, and an output data creation unit. F7, the output control part F8, and the output part F9 are provided. The server device H105 includes a transmission / reception unit F101 and a voice recognition unit F5a.

  The function of each unit of the terminal device H1 when the present invention is implemented in the server / client system is the same as that in the case where all processing is performed in the order processing device H1, but the order information list creation unit F2 and the voice input unit The data output destination of F4 and the data input destination to the order information management unit F6 are different.

  More specifically, the order information list creation unit F2 stores the order information list input by the order information input unit F1 in the storage unit H103, and further outputs the order information list to the transmission / reception unit F100.

  The audio input unit F4 digitizes an analog audio signal and outputs the digital audio signal to the transmission / reception unit F100.

  Further, the order information management unit F6 acquires the recognition result of the voice recognition unit F5a from the transmission / reception unit F100, and sets the order information corresponding to the recognition result among the order information included in the order information list to be repeated.

  The transmission / reception unit F100 includes a network IF card H104, transmits the order information list created by the order information list creation unit F2 and the digital audio signal acquired from the voice input unit F4 to the server device H105, and is transmitted from the server device. Receive voice recognition results.

  The voice recognition unit F5a of the server device H105 includes a CPU and a program executed by the CPU, recognizes the voice acquired by the transmission / reception unit H101, and outputs the recognition result as a character string to the transmission / reception unit H101.

  The transmission / reception unit H101 of the server device H105 is configured by a network IF card or the like (for example, the same as that of H104), receives transmission data transmitted from the terminal device H1, and transmits the voice recognition result of the voice recognition unit F5a to the terminal device. Send to H1.

(Operation on server / client system)
FIG. 15 is a flowchart showing the operation when the present invention is implemented in a server / client system. FIG. 15A shows the operation in the terminal device H1, and FIG. 15B shows the operation in the server device H105. When FIG. 4 is compared with FIG. 15, when the server / client system performs the operation (FIG. 6), the operation of S6 and S7 when the entire processing is performed by the order processing apparatus H1 (FIG. 4) It can be seen that the apparatus H1 is different in that it is not performed. Further, in this system, when the language model creation step of S6 is performed in the same manner as when all processing is performed by the order processing device H1, order information displayed on the terminal device H1 (order information display flag) ) Must be transmitted frequently (every time they occur) to the server apparatus H105 (use a communication line wastefully).

  Therefore, when implemented in the server / client system, first, on the terminal device H1, the order information list creation unit F2 creates the order information list (S2), and then the order information list created by the transmission / reception unit F100 is used as the server device H105. (S100). On the server H105 side, the transmission / reception unit F101 receives the list transmitted from the terminal device H1 (S101), creates a language model based on the received list (S6a), and indicates that the creation of the language model has been completed. (S102). Speech recognition (S7) is performed using the language model created in S6a until it is determined in S10 that the repetition has ended. However, in that case, the function of limiting the vocabulary to be recognized is lost.

(Example in software)
An object of the present invention is to supply a recording medium that records a program code of software that realizes the functions of the above-described embodiments to another system or apparatus, and the computer CPU of the system or apparatus is stored in the recording medium. Needless to say, this can also be achieved by reading and executing the program code.

  In this case, the program code itself read from the recording medium realizes the functions of the above-described embodiment, and the recording medium on which the program code is recorded constitutes the present invention.

  As a recording medium for supplying the program code, for example, a floppy disk, a hard disk, an optical disk, a magneto-optical disk, a magnetic tape, a nonvolatile memory card, or the like can be used.

  The program code may be downloaded from another computer system to a recording device or the like via a transmission medium such as a communication network.

  Further, by executing the program code read by the computer, not only the functions of the above-described embodiments are realized, but also an OS (operating system) operating on the computer based on the instruction of the program code. It goes without saying that a case where the function of the above-described embodiment is realized by performing part or all of the actual processing and the processing is included.

  Furthermore, after the program code read from the recording medium is written in a memory provided in a function expansion board inserted into the computer or a function expansion unit connected to the computer, the function is determined based on the instruction of the program code. It goes without saying that the CPU of the expansion board or function expansion unit performs part or all of the actual processing, and the functions of the above-described embodiments are realized by the processing.

  When the present invention is applied to the recording medium, the recording medium stores program codes corresponding to the flowcharts described above.

  In the above example, the case has been described in which the output data created by the output data creation unit F7 is the display data, which can identify the order information that has been repeated and the order information that has not been repeated. The output data is not limited to audio data. In this case, for example, when the order information as shown in FIG. 5 is input and the waiter repeats “one B set”, the voice data is not output as “one B set”. Order information that has not been repeated is “one C set”,. . . By outputting a voice of “one cheesecake”, the order information that has been repeated and the order information that has not been repeated can be distinguished from each other.

  As described above, the order processing apparatus of the present invention comprises at least one of input means capable of inputting at least by voice, storage means for storing order information input from the input means, and at least one of the input order information. A voice information recognition means for generating voice information after the creation of the order information list out of the order information in the order information list. The configuration includes output data creation means for setting the order information corresponding to the result as repeated and outputting the repeated order information and the non-repeated order information as output data that can be distinguished from each other.

  The present invention is not limited to the above-described embodiments, and various modifications are possible within the scope shown in the claims, and embodiments obtained by appropriately combining technical means disclosed in different embodiments. Is also included in the technical scope of the present invention.

  In the above embodiment, the example in which the order processing apparatus and the order processing system are used in a restaurant has been described. However, an apparatus and system (for example, a convenience store) used in a situation where a customer orders and a store clerk repeats it. Etc.).

It is a block diagram which shows the function structure of the order processing apparatus in one Embodiment of this invention. It is a block diagram which shows the hardware constitutions of the order processing apparatus shown in FIG. It is a front view which shows the external appearance of the order processing apparatus shown in FIG. It is a flowchart which shows operation | movement of the order processing apparatus shown in FIG. It is explanatory drawing which shows the specific example of the order information input into the order processing apparatus shown in FIG. It is explanatory drawing which shows the example of a display of the order information list in the order processing apparatus shown in FIG. It is explanatory drawing which shows the example of a display of the order information list at the time of scrolling down the display of FIG. In the order processing apparatus shown in FIG. 1, it is explanatory drawing which shows an example of the data for a display at the time of distinguishing the order information which has not been repeated and it is not so. In the order processing apparatus shown in FIG. 1, it is explanatory drawing which shows the other example of the data for a display at the time of distinguishing the order information which has not been repeated and it is not so. In the order processing apparatus shown in FIG. 1, it is explanatory drawing which shows the further another example of the data for a display at the time of discriminating the completed order information and the order information which is not so. In the order processing apparatus shown in FIG. 1, it is explanatory drawing which shows the further another example of the data for a display at the time of distinguishing the order information which has not been repeated and what is not. It is explanatory drawing which shows the template of the word network used in the order processing apparatus shown in FIG. FIG. 7 is an explanatory diagram of grammar data when the order information as shown in FIG. 5 is input and displayed as shown in FIG. 6 (the order menu is not repeated). It is a block diagram which shows the other form of implementation of this invention, Comprising: A function structure at the time of implementing this invention with a server client system. It is a flowchart which shows operation | movement of the server client system shown in FIG. It is explanatory drawing which shows the example of a display of the order information list in the conventional order processing apparatus.

Explanation of symbols

H1 Order processing device H2 Speaker H3 Display device H4 Key H5 Voice input button H6 Microphone H100 Touch key H101 Sound card H102 Control unit H103 Storage unit (storage means)
H104 Network IF card H105 Server F1 Order information input unit F2 Order information list creation unit (list creation means)
F4 voice input unit F5 voice recognition unit (voice recognition means)
F6 Order Information Management Unit (Output data creation means)
F7 Output data creation unit (output data creation means)
F8 output control unit F9 output unit (voice synthesis means, voice reproduction means, display means)

Claims (13)

A list creation means for creating an order information list including at least one of the input order information;
Speech recognition means for recognizing speech;
Of the order information in the order information list, the order information corresponding to the voice recognition result by the voice recognition means for the voice input after the creation of the order information list has been repeated, and the repeated order information has been repeated. An order processing apparatus, comprising: output data creation means for creating output data that can be distinguished from each other without any order information.   The output data creation means creates, as the output data, display data for displaying order information that has not been repeated in a display area different from the display area of the order information list created by the list creation means The order processing apparatus according to claim 1, wherein:   The output data creation means comprises voice synthesis means and voice reproduction means, and voice synthesis means synthesizes order information that has not been repeated, and reproduces it as voice by the voice reproduction means. Item 3. The order processing apparatus according to Item 1.   The order processing apparatus according to claim 1, wherein the speech recognition unit limits a vocabulary to be subjected to speech recognition to a vocabulary for order information currently displayed.   The output data creation means creates, as the output data, display data whose background colors are different from each other in the display area of the order information that has been repeated and the display area of the order information that has not been repeated. The order processing apparatus according to claim 1, wherein   The output data creation means creates display data for displaying order information that has not been repeated, while not creating display data for order information that has been repeated, so that both order information can be distinguished from each other. The order processing apparatus according to claim 1, wherein output data is generated.   The output data creation means creates the display data as the output data by dividing the area for displaying the order information that has been repeated and the area for displaying the order information that has not been repeated. The order processing apparatus according to claim 1.   2. The output data creation means creates display data for displaying the order information that has been repeated and the order information that has not been repeated in different display forms as the output data. The order processing device described in 1.   The order processing apparatus according to claim 1, further comprising display means for displaying the order information list.   8. The order processing apparatus according to claim 2, further comprising display means for displaying the display data in addition to the order information list. 9. An order processing program for operating the order processing apparatus according to claim 1, wherein the order processing program causes a computer to function as each of the above-mentioned means. A computer-readable program recording medium on which the order processing program according to claim 11 is recorded. A speech recognition device as a network server, and at least one order processing device as a network client connected to the network server via a network,
The order processing apparatus includes:
Input means capable of at least voice input;
A list creation means for creating an order information list including at least one of the input order information;
Transmitting and receiving means for transmitting the voice inputted from the order information list and the voice input means to the voice recognition device via the network and receiving a voice recognition result sent from the voice recognition device;
Out of the order information in the order information list, the order information corresponding to the received voice recognition result is repeated, and the output data is such that the repeated order information and the unrepeated order information can be distinguished from each other. Output data creation means for creating
The voice recognition device
Voice recognition means for recognizing the received voice;
Receiving the order information list and voice transmitted from the order processing apparatus via the network, and transmitting / receiving means for transmitting a voice recognition result by the voice recognition means to the order processing apparatus. Characteristic order processing system.

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