JP2002049990A - System and device for guiding vehicle and guidance supporting device for vehicle - Google Patents

Abstract

PROBLEM TO BE SOLVED: To prevent the vehicles waiting at a drive-through store from jutting out into a general driveway. SOLUTION: A vehicle guidance support device provided with a DSRC communication device 11, an information presentation device 12 and an information input device 13 is mounted on a vehicle 1 and communicates with a DSRC communication device 21 of a drive-through store 20 about the ordering/order reception information, vehicle guidance information and price settlement information. A controller 24 of the store 20 guides the vehicle 1 to a standby lane waiting for preparation of commodities or a delivery lane in accordance with the idle state of lanes including the standby and delivery lanes in the store site monitored by a vehicle monitoring device 22 and also the preparation state of commodities arranged by a commodity management device 23 for every customer.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a vehicle guidance system and a vehicle guidance device used in a drive-through store and the like, and a vehicle guidance support device capable of ordering a product at the drive-through store.

[0002]

2. Description of the Related Art Conventionally, there are many systems for guiding a vehicle by displaying a signboard or an electric signboard.
These systems provide uniform information to an unspecified number of vehicles, such as the availability of parking lots and the congestion of the road ahead, and have not provided information according to individual vehicles.

In recent years, ITS (Intelligent Transport Sy
With the spread of the technology, communication between a vehicle and a road or a base station becomes possible, and a vehicle guidance device using the ITS communication technology has been proposed.

[0004] In an automatic toll collection system (ETC), as described in Japanese Patent Application Laid-Open No. 10-105886, a vehicle traveling on a toll road is communicated with a base station (road) by a vehicle. There has been proposed a system that distinguishes between a vehicle that is not so and a vehicle that does not, and then guides the corresponding vehicle to a toll booth compatible with the system.

[0005] The automatic toll collection system and the above-mentioned vehicle guidance device are provided with a DSRC (Dedicated Short Range Communic).
ation: dedicated narrow-area communication), and is proposed for toll collection on toll roads. DS
Currently, RC communication equipment is planned to be installed only on expressways, but it may be widely used in general roads in the future.
In such a case, it is considered that the communication content is expanded to various services as well as the current fee collection.

[0006]

The above-mentioned Japanese Patent Application Laid-Open No. 10-10 / 1998
The purpose of vehicle guidance in the technology described in Japanese Patent No. 5886 is
The purpose is to guide a vehicle that can use the system on a toll road equipped with an automatic toll collection system to the system booth, and the criteria for vehicle guidance are whether the vehicle is compatible with the system.

However, in a service system using DSRC communication, which is expected to become popular in the future, it is considered that the reservation of goods and the delivery of goods are included in the service contents. Such a method is not sufficient. For example, DSR
Assuming a system for receiving and ordering goods between a drive-through store and a vehicle using C communication, a delivery system, and a fee settlement system, vehicle guidance based on the preparation state of the goods is indispensable.

On the other hand, in recent years, the number of drive-through stores such as fast food stores has increased. While there is a merit that the user does not have to get off the car, the guideway from product order to delivery is short at some stores, and waiting vehicles are extended and run off the road. There is a problem that such a standby vehicle protruding into the lane causes a traffic jam, but it is hard to say that effective measures have been taken at present.

In view of the above problems, an object of the present invention is to realize a reservation / settlement type drive-through system due to the development and spread of communication technology in the future, and to increase the number of waiting vehicles in the lane of the drive-through system which is expected to increase. Is to prevent.

[0010]

In order to achieve the above object, according to the present invention, there is provided a vehicle guidance support device mounted on each vehicle and a vehicle guidance device provided in a drive-through store. A vehicle guidance system that wirelessly communicates product ordering information and vehicle guidance information, wherein the vehicle guidance support device includes an information input device for inputting product order information, and product order reception information and vehicle guidance information. An information presenting device for displaying, and a communication device for communicating product ordering information, vehicle guidance information, and toll settlement information, wherein the vehicle guidance device includes a product management device that manages a preparation state of products handled in a store. A control device that determines vehicle guidance instruction content based on the product preparation status by the product management device and controls vehicle guidance information to communicate with each vehicle, product ordering information, vehicle guidance information, And summarized in that having a communication device and for communicating money payment information.

[0011] In order to achieve the above object, the invention according to claim 2 is mounted on a vehicle for wirelessly communicating product ordering information and vehicle guidance information to a vehicle guidance device disposed in a drive-through store. A vehicle guidance support device, comprising: an information input device for inputting product order information; an information presentation device for displaying product order information and vehicle guidance information; And a communication device for communicating ordering information, vehicle guidance information, and toll settlement information.

In order to achieve the above object, the invention according to claim 3 is a system for transmitting and receiving product ordering information and vehicle guidance information to and from a vehicle guidance support device installed in a drive-through store and mounted on each vehicle. A vehicle guidance device that performs wireless communication,
A merchandise management device that manages the preparation status of merchandise handled at the store, a control device that controls vehicle guidance instructions based on merchandise preparation state information by the merchandise management device, merchandise ordering information, vehicle guidance information, and fee settlement And a communication device for communicating information.

[0013] To achieve the above object, the invention according to claim 4 is the vehicle guidance device according to claim 3, further comprising a vehicle monitoring device that monitors a state of a vehicle in the shop premises, wherein the control device includes: The gist of the invention is to control vehicle guidance information in consideration of vehicle state information from the vehicle monitoring device in addition to the product preparation state information from the product management device.

According to a fifth aspect of the present invention, there is provided a vehicle guidance system according to the fourth aspect of the present invention, wherein the store premises are provided with a delivery lane leading to a goods delivery place and waiting for preparation of goods. The vehicle guidance device includes a standby lane, and switches between information for guiding to a delivery lane leading to a product delivery station and information for guiding to a standby lane for waiting for preparation of a product according to a preparation state of the product. Is the gist.

According to a sixth aspect of the present invention, there is provided a vehicle guiding apparatus according to the fifth aspect of the present invention, wherein the vehicle guide device guides a vehicle of a customer who has reserved a product in advance in the shop premises. The vehicle guidance device may further switch information to guide to the delivery lane, information to guide to the standby lane, and information to guide to the reservation person delivery lane according to the preparation state of the product. Make a summary.

According to a seventh aspect of the present invention, in order to achieve the above object, in the vehicle guidance device according to any one of the third to sixth aspects, the merchandise management device is configured to complete preparation for an ordered merchandise. The gist is that the time information is stored and updated, and the control device guides the reserved vehicle in the lane based on the scheduled completion time of the preparation and the availability of the guidance lane.

[0017]

According to the first aspect of the present invention, information on ordering and ordering of merchandise and vehicle guidance between the vehicle guidance support device mounted on each vehicle and the vehicle guidance device provided at the drive-through store. In a vehicle guidance system for wirelessly communicating information, a vehicle guidance support device mounted on each vehicle includes an information input device for inputting product order information, and information presentation for displaying product order information and vehicle guidance information. A communication device that communicates product ordering information, vehicle guidance information, and toll settlement information, wherein the vehicle guidance device includes a product management device that manages a preparation state of products handled in a store; and a product management device. Determines the content of the vehicle guidance instruction based on the preparation status of the product, and communicates the control device that controls the vehicle guidance information to be communicated to each vehicle, and communicates product ordering information, vehicle guidance information, and toll settlement information Communication device, it is possible to instruct the customer vehicle to wait according to the product preparation state when the customer vehicle arrives at the store. It does not protrude into the road and cause traffic congestion.

According to the second aspect of the present invention, a vehicle guidance device mounted on a vehicle for wirelessly communicating product ordering information and vehicle guidance information to a vehicle guidance device provided in a drive-through store. A support device, wherein the vehicle guidance support device includes an information input device for inputting product order information, an information presentation device for displaying product order information and vehicle guidance information, a product ordering information, and a vehicle. By providing a communication device for communicating guidance information and toll settlement information, it is possible to provide a vehicle guidance support device capable of receiving vehicle guidance information according to the preparation state of a product and presenting it to a driver. it can.

According to the third aspect of the present invention, vehicle guidance is provided in a drive-through store, and wirelessly communicates product ordering information and vehicle guidance information with a vehicle guidance support device mounted on each vehicle. A product management device that manages the preparation status of products handled in a store, a control device that controls vehicle guidance instructions based on product preparation state information by the product management device, a product ordering information, and a vehicle. With the communication device that communicates the guidance information and the charge settlement information, each vehicle can be guided according to the preparation status of the ordered product, so that the product delivery lane is crowded by the vehicles waiting for the product, It is possible to prevent customer vehicles from overflowing into the main road and causing traffic jams.

According to the fourth aspect of the present invention, in addition to the effect of the third aspect of the present invention, the control device further comprises a vehicle monitoring device for monitoring a state of a vehicle in the shop premises. Since the vehicle guidance information can be controlled in consideration of the vehicle state information in the store in addition to the preparation state information of the product from the product management device, the congestion can be further alleviated,
Effective for preventing traffic jams.

According to the fifth aspect of the present invention, in addition to the effect of the fourth aspect of the present invention, a delivery lane leading to a goods delivery place and a standby lane for waiting for preparation of goods are provided in the shop premises. Since the vehicle guidance device switches between information for guiding to a delivery lane leading to a product delivery site and information for guiding to a standby lane for waiting for product preparation in accordance with the preparation state of the product. The customer's vehicle can be guided separately into the delivery lane and the standby lane according to the preparation status of the ordered product.

According to the invention described in claim 6, in addition to the effect of the invention described in claim 5, a reservation person delivery lane for guiding a vehicle of a customer who has made a reservation for a product in advance is further provided in the shop premises. Since the vehicle guidance device switches between the information for guiding to the delivery lane, the information for guiding to the standby lane, and the information for guiding to the reserved person delivery lane according to the preparation state of the product, the product The vehicle of the customer who has made the reservation is guided to the reservation person delivery lane, and the customer waiting time when the preparation of the reserved product is completed can be shortened.

According to the seventh aspect of the invention, in addition to the effects of the third to sixth aspects, the product management device stores and updates the scheduled completion time information of the ordered product, and The control device guides the reserved vehicle in the lane based on the scheduled completion time of preparation and the availability of the guidance lane, so that when the vehicle of the reserved customer arrives at the store, the product preparation is completed even if the preparation is not completed. The scheduled time to do it is clear,
In addition, when it is determined that the product preparation is completed while guiding to the delivery lane and waiting on the delivery lane, the customer can be made to wait on the delivery lane. This eliminates the impression that the customer is waiting more than necessary. Also, the delivery of goods outside the delivery lane may lead to an increase in the business load of the clerk, and also has an effect of preventing an increase in the business load.

[0024]

Embodiments of the present invention will now be described in detail with reference to the drawings. FIG. 1 is a system configuration diagram showing a configuration of a first embodiment of a vehicle guidance system according to the present invention.

Each vehicle 1 using this vehicle guidance system has a Dedicated Short Circuit (DSRC) for communicating with a drive-through store (hereinafter abbreviated as a store) 20.
DSR using RangeCommunication (dedicated narrow-area communication)
A vehicle guidance support device including a C communication device 11, an information presentation device 12 for presenting a product advertisement (menu) and vehicle guidance information to a driver, and an information input device 13 for inputting product order information is provided. From this vehicle guidance support device, customers can order products and settle payments, and can receive vehicle guidance according to the preparation status of the products.

As will be described later, a store 20 that provides goods or services to these vehicles 1 has a delivery lane leading to a goods delivery site in the store premises and a waiting lane for waiting for a customer's vehicle waiting for preparation of goods. Are provided.

The store 20 has a merchandise management device 23 for managing the preparation status of the products ordered from the customer's vehicle, and controls whether the customer's vehicle is guided to the delivery lane or the standby lane according to the product preparation status. A control device 24 is provided.

The control device 24 includes a D
A DSRC communication device 21 that communicates the SRC communication device 11 with product ordering information and vehicle guidance information, and a vehicle monitoring device 22 that monitors the availability of a delivery lane and a standby lane are connected. The DSRC communication device 11, the vehicle monitoring device 22, the product management device 23, and the control device 24
Constitutes the vehicle guidance device of the present invention.

The store 20 is a drive-through type store having a system for advertising, receiving and placing orders, and settlement of goods by DSRC communication.

FIG. 2 is a processing flowchart for explaining the processing flow of the first embodiment. FIG. 3 shows a flow of the vehicle in the processing flow. The operation of the first embodiment will be described with reference to FIGS.

First, the shop 20 transmits an advertisement for guiding the contents and price of the product to the vehicle 1 (S100).
That is, an advertisement of a product is transmitted from the store 20 having the reservation / ordering / payment / payment system by DSRC communication and the vehicle 1 traveling in the surrounding area from the store 20 having the drive-through type product delivery facility to the vehicle 1 traveling in the surrounding area. Ad content is
(A) introduction of stores, (b) product lineup, (c) ordering and settlement system method, and the like.

In the vehicle 1, the DSRC communication device 11 receives the advertisement transmitted from the DSRC communication device 21 of the store 20, and the information presentation device 12 presents the received content. The information presentation method includes display on a screen and utterance by voice.
By installing the DSRC communication device 21 along the road of the store, a reliable advertisement for the vehicle 1 heading toward the store 20 can be provided.

The customer places an order for a product in the vehicle 1 (S
200). The order input operation uses the information input device 13. The order information input method includes voice utterance and screen input. The input information is transmitted to the store 20 by the DSRC communication device 11. The information transmitted to the store 20 by the DSRC communication device 11 is vehicle identification information and order information. In the store 20, these information are received by the DSRC communication device 21.

Next, the store 20 monitors the arrival of the ordered customer vehicle (S300). The DSRC communication device 21 is installed at a point in front of the road where the store 20 is located, communicates with vehicles passing through the installation point, and identifies the ordering customer's vehicle.

At the store 20, at the same time as confirming the arrival of the ordering customer, the completion of the ordered product of the customer is confirmed (S4).
00). Completion confirmation is based on completion / incomplete identification. Although it depends on the type of the product, if the time until the completion such as performing the belt conveyor work can be estimated, the expected completion time is provided as data. Next, vehicle guidance is performed (S500).
The vehicle guidance lane has two lanes, an order / drive delivery lane (drive lane) and a standby lane (or standby space).

FIG. 4 is a schematic plan view of a vehicle guidance lane on the shop premises. The guided vehicle travels on the lane and receives goods at the goods delivery location (S60).
0). After receiving the goods, make payment by DSRC communication (S
700).

FIG. 5 is a flowchart relating to the vehicle guidance determination in the first embodiment. After confirming the arrival of the vehicle in S301, the finished product is confirmed in S401, and the waiting state of the delivery lane is confirmed by the vehicle monitoring device 22 (S501). If there is an empty space for one vehicle or more, the DSRC communication device 21 instructs the vehicle 1 to guide the vehicle 1 to the delivery lane (S502). If there is no vacant space, the vacant status of the waiting lane is checked (S5).
03), guidance to the waiting lane is performed. The guidance instruction method is performed by the information presentation device 12 based on character / image information or audio information.

FIG. 6 shows a guidance instruction image on a screen. The customer vehicle 1 entering the delivery lane by the guidance instruction is
Receive the ordered product at the product delivery location (S60
1). The vehicle 1 that has entered the waiting lane waits on the spot, and waits for completion of product preparation (S504). When the merchandise preparation is completed in the store 20 and the merchandise preparation is completed, the clerk hands the merchandise to the customer waiting in the waiting lane (S601). The customer's vehicle for which the delivery of the goods has been completed exits the drive-through store 20, but when returning to the general road, the DSRC communication device 1 of the vehicle 1
Payment is settled by communication using the DSRC communication device 21 of the store 1 and the store 20 (S701).

Next, the effects of this embodiment will be described. In the present embodiment, the reservation / ordering / payment system via communication and the arrival status of the vehicle reserved at the store 20 in the drive-through mode, the preparation status of the customer's ordered products at the store 20,
The customer's vehicle can be guided in consideration of the availability of the vehicle guidance lane. Increase the waiting time on the delivery lane by placing unprepared customers in the delivery lane,
As a result, it is possible to prevent the conventional problem that the queue of waiting vehicles increases. As a result, an effect of preventing traffic congestion caused by waiting vehicles near the entrance of the store 20 can be expected.

Next, a second embodiment will be described. In the present embodiment, as the vehicle guidance lanes on the premises of the store 20, three lanes are provided: (a) a delivery lane, (b) a reservationer delivery lane, and (c) a standby lane. FIG. 7 is a schematic plan view of the guidance lane in the store 20. FIG. 8 shows a processing flow relating to vehicle guidance in the present embodiment. Compared with the case of the first embodiment, the number of lane for receiving the reservation person is increased. The location for receiving the goods is common to the delivery lane. Therefore, a stop line is provided in front of the goods receiving location on the delivery lane. In the present embodiment, the condition is that the site area of the store 20 has a margin.

In FIG. 8, after confirming the arrival of the vehicle in S301, the completion of the goods is confirmed in S401, and the waiting state of the lane for delivery of the reservation is confirmed by the vehicle monitoring device 22 (S40).
506). If there is an empty space equal to or more than one vehicle, the DSRC communication device 21 instructs the vehicle to guide the vehicle to the reserved person delivery lane (S507). If there is no vacant space on the reservationer delivery lane, the vacancy status of the delivery lane is checked (S508), and if it is vacant, guidance to the delivery lane is performed (S509). The guidance instruction method is performed by the information presentation device 12 based on character / image information or audio information. The customer's vehicle that has entered the reservation person delivery lane or the delivery lane according to the guidance instruction receives the ordered product at the product delivery location (S601).

If the preparation of the merchandise has not been completed, or if there is no vacancy in the reserved person delivery lane and the delivery lane, guidance to the standby lane is performed (S511). Vehicles in the waiting lane wait on the spot and wait for product preparation to be completed. When the merchandise preparation is completed in the store 20 and the merchandise preparation is completed, the clerk hands the merchandise to the customer waiting in the waiting lane (S601).
If the reservationer delivery lane is vacant at that time, the vehicle 1 may be guided to the reservationer delivery lane via the DSRC communication device 21. The customer's vehicle for which the delivery of goods has been completed exits the drive-through store 20, but when returning to the general road, the DSRC communication device 11 of the vehicle 1 and the store 20
Is settled by communication using the DSRC communication device 21 (S701).

Next, the effects of this embodiment will be described. In the present embodiment, in the reservation / ordering / settlement system via communication and the store 20 in the drive-through mode, when the reserved vehicle arrives at the store 20, if the product preparation is already completed, the customer is on standby. Is no longer necessary. Also, by joining the reserved person delivery lane and the delivery lane in front of the product receiving location, the work such as the employee of the store 20 delivering the product does not occur unlike the standby lane, so that the product delivery business efficiency does not decrease. . In the first embodiment, the waiting state of the vehicle of the booker is not limited because the vehicle of the booker is lined up in the delivery lane. However, it can be avoided by separating the vehicle lane of the booker from the delivery lane. Become.

Next, a third embodiment will be described. In the present embodiment, in the product completion confirmation in S401, the completion time is estimated. The lane guidance is performed using the expected completion time. FIG. 9 shows a processing flow related to vehicle guidance of the present embodiment. After confirming the arrival of the vehicle in S301, the completion of the product is confirmed and the completion time is estimated (S402). In step S501, the vehicle monitoring device 22 checks the waiting state of the delivery lane, and if there is an empty space for one vehicle or more, the DSRC communication device 21
Instruct the vehicle to guide the vehicle to the delivery lane (S501, 502).

If the preparation of the goods is not completed in S402, the arrival time at the goods delivery place when the goods are lined up in the delivery lane is estimated (S513). This is determined from the number of waiting vehicles on the delivery lane and the average required time for product delivery. Taking into account the type and quantity of ordered products for vehicles on the delivery lane, the estimation accuracy is further improved. The product completion time of the customer is compared with the expected arrival time, and if the product is completed quickly, the customer is guided to the delivery lane (S502). If it is too late, guide to the waiting lane (S
516).

The customer vehicle that has entered the delivery lane according to the guidance instruction receives the ordered product at the product delivery location (S601). The vehicle that has entered the waiting lane waits on the spot, and waits for the completion of product preparation (S504). When the merchandise preparation is completed in the store 20 and the merchandise preparation is completed, the clerk hands the merchandise to the customer waiting in the waiting lane (S601). Customer vehicles whose products have been delivered are drive-through stores 2
When the vehicle returns from 0, when returning to the general road, payment is performed by communication using the DSRC communication device 11 of the vehicle 1 and the DSRC communication device 21 of the store 20 (S701).

Next, effects of the present embodiment will be described. In the case of the present embodiment, even if the product preparation is not completed when the reserved vehicle arrives, it is possible to make the vehicle wait on the delivery lane, and it is said that the customer has made a reservation but waited. Dissatisfaction can be avoided.
Further, from the viewpoint of the operational efficiency of the store 20, since the number of vehicles guided to the standby lane is reduced, it is possible to minimize the increase in the number of work steps of delivering completed products to the standby location.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram showing a configuration of a vehicle guidance system according to the present invention.

FIG. 2 is a process flowchart illustrating a process flow according to the first embodiment.

FIG. 3 is a diagram showing a flow of a vehicle in the processing flow of FIG. 2;

FIG. 4 is a plan view showing a configuration of an in-store guidance lane according to the first embodiment.

FIG. 5 is a processing flowchart illustrating vehicle guidance according to the first embodiment.

FIG. 6 is a diagram showing an example of a guidance instruction screen.

FIG. 7 is a plan view showing a configuration of an in-store guidance lane according to a second embodiment.

FIG. 8 is a process flowchart showing vehicle guidance according to the second embodiment.

FIG. 9 is a process flowchart illustrating vehicle guidance according to the third embodiment.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Vehicle 11 DSRC communication device 12 Information presentation device 13 Information input device 20 Drive-through store 21 DSRC communication device 22 Vehicle monitoring device 23 Merchandise management device 24 Control device

Claims (7)

[Claims] 1. A vehicle guidance system for wirelessly communicating ordering and order information of a product and vehicle guidance information between a vehicle guidance support device mounted on each vehicle and a vehicle guidance device provided in a drive-through store. The vehicle guidance support device includes an information input device for inputting product order information, an information presenting device for displaying product order information and vehicle guidance information, a product ordering information, a vehicle guidance information, and a fee. A communication device that communicates payment information, wherein the vehicle guidance device determines a vehicle guidance instruction based on the product management status of the product management device that manages the preparation status of the product handled in the store and the product management device. And a control device for controlling vehicle guidance information communicated to each vehicle, and a communication device for communicating product ordering information, vehicle guidance information, and fee settlement information. Electrical system. 2. A vehicle guidance support device mounted on a vehicle for wirelessly communicating product ordering information and vehicle guidance information to a vehicle guidance device provided in a drive-through store, wherein the vehicle An information input device for inputting product order information, an information presenting device for displaying product order information and vehicle guidance information, and communicating product ordering information, vehicle guidance information, and fee settlement information. A vehicle guidance support device, comprising: 3. A vehicle guidance device installed in a drive-through store and wirelessly communicating product ordering information and vehicle guidance information with a vehicle guidance support device mounted on each vehicle, and handled by the store. A product management device that manages the preparation state of the product; a control device that controls the content of the vehicle guidance instruction based on the preparation state information of the product by the product management device; and communicates product ordering information, vehicle guidance information, and fee settlement information. A vehicle guidance device, comprising: 4. A vehicle monitoring device for monitoring a state of a vehicle in a shop premises, wherein the control device further includes vehicle state information from the vehicle monitoring device in addition to product preparation state information from the product management device. The vehicle guidance device according to claim 3, wherein the vehicle guidance information is controlled in consideration of the following. 5. In the shop premises, a delivery lane leading to a goods delivery place and a waiting lane for waiting for preparation of goods are provided, and the vehicle guiding device guides the user to a delivery lane leading to a goods delivery place. 5. The vehicle guidance apparatus according to claim 4, wherein the information and the information for guiding to a standby lane for waiting for the preparation of the product are switched according to the preparation state of the product. 6. In the shop premises, further provided is a reservation person delivery lane for guiding a customer's vehicle that has reserved a product in advance, the vehicle guidance device includes information for guiding to the delivery lane,
6. The vehicle guidance device according to claim 5, wherein the information for guiding to the standby lane and the information for guiding to the reserved person delivery lane are switched according to a preparation state of a product. 7. The product management device stores and updates scheduled completion time information of the ordered product, and the control device guides the reserved vehicle in the lane based on the scheduled completion time and the availability of the guidance lane. The vehicle guidance device according to any one of claims 3 to 6, wherein: