JP2002041734A - System and method for event management and program recording medium thereof - Google Patents

Abstract

PROBLEM TO BE SOLVED: To actualize data association between an intranet and the Internet and to enable a user to easily make an on-site schedule confirmation and also easily report an event state. SOLUTION: A server 14 for external device association connected to the intranet 10 periodically transmits new operation indication data among pieces of event information that an event managing server 11 manages to a Web server 23 for event management on the Internet 20 by using a protocol (HTTPS) with a security function. The data can be referred to from a portable telephone 21 with a browser. When the time and operation state are inputted from the portable telephone 21, the Web server 23 generates and sends operation result data to the server 14. The event managing server 11 reflects the operation result data on an event management database 12.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] 1. Field of the Invention [0002] The present invention relates to an event management system for managing progress of an event relating to a work schedule such as a maintenance work.

[0002]

2. Description of the Related Art Conventionally, information relating to maintenance work has been centralized, and in particular, a system has been systematized including maintenance work reception, maintenance work request, maintenance work scheduling, maintenance work completion report, and maintenance work progress management. In order to improve the efficiency of maintenance, collect information on maintenance requests in a centralized manner, send work instructions to the maintenance area, and manage the progress from the reception of maintenance work to the completion of maintenance work. There is a system in which a schedule management server that centrally manages event information related to maintenance work is linked via a network in cooperation with the reception server and terminal devices provided in each maintenance area.

[0003] The schedule management server and the terminal devices installed in each maintenance area are connected to an intranet where communication is performed by a dedicated protocol, and access to these devices from an external network such as the Internet is restricted. could not.

[0004]

Recently, mobile phones equipped with a Web browser have been widely used, and the mobile phones can be easily connected to the Internet. However, in the conventional maintenance management system, data for maintenance management can be transmitted and received only within the intranet, and it is not possible to refer to the work instruction data from a terminal device not connected to the intranet.

Therefore, when leaving the maintenance center in the morning, the maintenance worker (field engineer) prints out the work schedule of the day and carries the work schedule, and inputs a work report to the maintenance management system at the end of the day or the next morning. It was necessary. In particular, it is necessary for maintenance workers who visit the user to be constantly aware of whether there is a change in the work schedule and to communicate by telephone. There was a problem that the load on the staff was large.

An object of the present invention is to provide a system which solves the above problems, enables simple on-site schedule confirmation even at a user site, and provides a simple event status report from a user site. I have.

[0007]

SUMMARY OF THE INVENTION The present invention provides a portable information device typified by a portable telephone which can be connected to an external network such as the Internet so that work information data can be referred to and a work status can be reported. Internal network
An external device cooperation server is provided in the zone, and an event management Web server is provided in the external network zone.

The external device cooperation server periodically receives work instruction data from the event management server connected to the internal network, and connects the work instruction data to the external network using a protocol having a predetermined security function. The event management Web server transmits the received work instruction data to the event management Web server, and if there is a request from a portable information device connected to an external network, transmits the work instruction data to the request source. To the portable information device for display.

When a work status is input from a portable information device, the event management Web server accumulates the work status, creates work result data, and uses a predetermined security function-equipped protocol for external device cooperation. Send to server. The external device cooperation server notifies the event management server of the received work result data, and reflects the work result data in the work progress information of the event management database managed by the event management server.

A location information management server is installed in the external network zone. The location information management server acquires the current location of the worker (ie, portable information device), and periodically sends the location information to an external device. The server is sent to the cooperation server, and the external device cooperation server reports it to the event management server so that the event management server can manage the location of the worker in real time.

A program for realizing each of the above-described processing means by a computer can be stored in an appropriate recording medium such as a computer-readable portable medium memory, a semiconductor memory, and a hard disk.

[0012]

FIG. 1 shows an example of a system configuration according to the present invention. The system includes an event management server 11, an external device cooperation server 14, and a proxy server 17 arranged in an intranet zone 1, which is an internal network zone, and an event arranged in an Internet zone 2, which is an external network zone. It comprises a management Web server 23, a location information management server 27, and a mobile phone 21 and a GPS terminal 22 possessed by each maintenance worker.

The event management server 11 is a device that manages event information including work instruction data and work result data using an event management unit 13 and an event management database 12. The event management server 11
Basically, it has the same function as the device that performs maintenance management and schedule management in the conventional intranet 10.
Further, it has a function of extracting information that may be transmitted to the Internet zone 2 from the event management database 12 and transmitting the information to the external device cooperation server 14 periodically.
In addition, the current position information of the worker is stored in the external device cooperation server 1.
4 and has a function of managing the position information received from the position information management server 27.

The external device cooperation server 14 periodically receives the work instruction data from the event management server 11, stores the data in the cooperation database 16, and transmits the work instruction data to the proxy server by the file cooperation application 15. 17 to the event management Web server 23 on the Internet 20. At this time, the work instruction data is sent out according to the HTTPS protocol having a security function.

The proxy server 17 has a function of a so-called firewall, and has a function of monitoring data transmission and reception between the intranet zone 1 and the Internet zone 2. Since the technology of the proxy server 17 is well known, further detailed description is omitted here.

The event management Web server 23 receives work instruction data from the external device cooperation server 14 by the file cooperation application 24 in accordance with the HTTPS protocol, and stores the work instruction data in the transmission / reception buffer 26.

The mobile phone 21 is a phone with a browser, such as an i-mode (registered trademark) mobile phone, and has a function of connecting to the Internet 20. A worker (field engineer) carries the mobile phone 21 and uses the event management Web server 2 via the Internet 20.
By accessing 3, the work instruction data can be displayed on the browser screen of the mobile phone 21. The work status can be input from the mobile phone 21 to the event management Web server 23.

The event management Web server 23 has a mobile phone compatible application 25 for transmitting and receiving data to and from the mobile phone 21. The mobile phone compatible application 25 reads and transmits work instruction data from a transmission / reception buffer 26, In addition, processing of receiving a work report from the mobile phone 21, creating work result data, and writing in the transmission / reception buffer 26 is performed.

The access device to the event management Web server 23 may be a portable computer such as a notebook personal computer instead of the portable telephone 21, but the portable telephone 21 is desirable in terms of easy carrying and easy connection. .

The event management Web server 23 periodically transmits the work result data stored in the transmission / reception buffer 26 to the external device cooperation server 14 using the HTTPS protocol by the file cooperation application 24. Upon receiving the work result data from the event management Web server 23, the external device cooperation server 14 sends the work result data to the event management server 11 through the intranet 10, and the event management server 11 transmits the result to the event management database 12 Write to.

In transmitting and receiving data between the external device cooperation server 14 and the event management Web server 23, security is ensured by communication using the proxy server 17 and the HTTPS protocol. In transmitting and receiving data to and from the mobile phone 21, security is ensured by the worker's ID and password.

The location information management server 27 uses the location management application 28 to control the GPS possessed by the worker.
(Global Positionig System) Position information of latitude and longitude is periodically acquired from the terminal 22. Acquired location information 29
Is a proxy server 1 using the HTTPS protocol.
7 and transmitted to the external device cooperation server 14 and further notified to the event management server 11. The event management server 11 thereby manages the current positions of all workers, and uses this information for the work schedule. In addition,
When the mobile phone 21 has a function of recognizing its own position, a GPS terminal 22 different from the mobile phone 21 is not required.

The outline of the flow of data in the system shown in FIG. 1 is as follows. (1) A new schedule is entered in the event management server 11. (2) Cooperation database 1 of the external device cooperation server 14
6, the work instruction data of the new schedule is copied. (3) The file cooperation application 15 transfers the work instruction data to the event management Web server 23. The data transfer uses the HTTPS protocol for security. (4) The transferred work instruction data can be referenced by the mobile phone 21 with a browser. (5) The worker confirms each person's schedule by calling the event management Web server 23 with the mobile phone 21. (6) At the time of the on-site work at the customer site, the time, status, etc. are entered by the mobile phone 21 for each event (work status). (7) The data entered by the worker is the event management W
The data is collected in real time by the eb server 23 and reflected in the transmission / reception buffer 26. (8) The data reflected on the event management Web server 23 is transferred to the external device cooperation server 14 in the intranet 10 as work result data. (9) The data transferred to the external device cooperation server 14 is
This is immediately reflected in the cooperation database 16. (10) The data reflected in the cooperation database 16 is stored in the event management database 12 of the event management server 11.
Is copied to

FIG. 2 shows an example of the work instruction data. The work instruction data transmitted from the event management server 11 to the external device cooperation server 14 is
The content of the work instruction data transmitted from the server to the event management Web server 23 is the same. The transmission from the external device cooperation server 14 to the event management Web server 23
Since the HTTPS protocol is used, the content of the data is the same but the format is different. In the example of FIG. 2, the display of the customer “Iueo Shoji” broke down, and a work instruction regarding its repair has been issued. This work instruction data
A reception system called a call center is created in the event management server 11 upon receiving a repair request from a customer by telephone.

FIG. 3 shows the event management Web server 23.
Shows an example of the work result data created based on the input of the work situation from the mobile phone 21. In the work result data, information on the work time, the cause of the failure, and the information on the action are stored particularly corresponding to each work instruction data.
This work result data, along with other work result data,
It is transmitted to the external device cooperation server 14 periodically.

FIGS. 4 to 11 show the communication between the event management Web server 23 and the portable telephone 21 by the portable telephone 2.
1 shows an example of a screen display displayed in FIG. On each display screen, data on the actual work instruction is displayed at the top,
A menu appears at the bottom.

First, the event management W is transmitted from the mobile phone 21.
When a telephone connection is made to the eb server 23, the mobile phone compatible application 25 sends a login screen (not shown) to the mobile phone 21 and displays it, where the worker's ID and password are input. With this input, the ID of the worker
The work instruction data in the transmission / reception buffer 26 corresponding to (person in charge code) is searched, and the screen shown in FIG. 4 is displayed on the mobile phone 21 by transmission from the event management Web server 23. On the first screen (main screen), the one with the earliest scheduled time (in this example, 10:00) is displayed in the incomplete work of the day.

Here, when the operator presses the "2" button of the mobile phone 21 and selects the user screen, a screen as shown in FIG. 5 is displayed. On this screen, the scheduled date and time, reception number, customer code, customer name, customer department, customer representative, customer location, customer access method (nearest station), customer telephone number, etc. read from the work instruction data shown in FIG. Is displayed. Note that the number of characters that can be displayed at one time varies depending on the screen size of the mobile phone 21. However, for simplicity of explanation, the number of characters that can be displayed is illustrated as being displayed on one screen. Parts that do not actually fit on the screen can be displayed by scrolling the screen. The worker can check the customer information on the user screen shown in FIG.

On this screen, the worker enters "3" on the mobile phone 21.
When a button is pressed to select a work screen, a screen as shown in FIG. 6 is displayed. Here, work contents such as a target model (code), a gist, an abnormal phenomenon, and a measure are sequentially displayed by scrolling. The worker can check the contents of the failure and the measures for the failure on the work screen shown in FIG.

When the operator presses the "4" button on the mobile phone 21 and selects the parts screen, a screen as shown in FIG. 7 is displayed. On this screen, the part number, the part name, and the parts supplier read out from the work instruction data shown in FIG. 2 are displayed. The operator can check the replacement parts on the screen of FIG.

The worker presses the "1" button of the mobile phone 21 for each work status and reports the time. In the screen shown in FIG. 8, “departure” is the time of leaving the office of the worker or the customer who worked before, “customer arrival” is the time of arriving at the customer, “start” is the time of starting the work, “End” indicates the time at which the work was completed, and “Return” indicates the time at which the customer departed.

FIG. 9 is a diagram showing a customer “Iueo Shoji”
5 shows a time entry screen when a work start time is input. In the time and date fields, the current time and the date of the current day are displayed as default values, and the operator can correct and input them as necessary.
The work start time is reported to the event management Web server 23 by the determination made by inputting the button “1”. The time entry screens for other work statuses such as “departure”, “customer arrival”, and “return” are basically the same as the screens shown in FIG. However, for “end”, it is necessary to report the work result (information about the cause and action) together with the entry of the end time.

FIG. 10 shows an example of the work result input screen at the end of the work. Here, in addition to the end time (11:45), the date (July 19, 2000), a faulty device name, a faulty device number (unit number), a result classification, a cause code, a cause, a measure outline, a measure, etc. Is entered and reported as a work result.

FIG. 11 shows a schedule screen on the day of the worker. By pressing the “5” button of the mobile phone 21 to call up the work list screen, the schedule information of the work scheduled for the day as shown in FIG. 11 is displayed.

FIG. 12 is a flowchart of the process when transmitting the work instruction data. When an event of a new schedule occurs (Step S)
10), new schedule data is created and stored in the event management database 12 (step S11). When the new schedule data includes the work instruction data (step S12), the copy is stored in the external device cooperation server 1
4 and the work instruction data is created in the cooperation database 16 (step S13).

The file cooperation application 15 searches for new work instruction data in the cooperation database 16 at regular time intervals (step S14). If there is new work instruction data (step S15), the new work instruction data is transmitted to the HTTPS. It is converted into a format that can be transmitted by the protocol (step S16). Thereafter, the converted data is transmitted to the Internet 20 via the proxy server 17 at regular intervals.
The event is transmitted to the event management Web server 23 existing above (step S17).

In the event management Web server 23, the file cooperation application 24 receives the new work instruction data transmitted by the HTTPS protocol,
It is returned to the normal record format and the transmission / reception buffer 26
Is stored and stored (step S18). The above processing is repeated.

FIG. 13 is a processing flowchart when transmitting work result data. The worker uses the mobile phone 21 to connect to the event management Web server 23 and checks the schedule of the work to be performed on the day. Event Management We
The server 23 responds to the work confirmation request (step S
20), the corresponding work instruction data is transmitted in a format that can be browsed by the mobile phone 21, and the mobile phone 21 displays it (step S21). In the mobile phone 21,
When a worker inputs time and work status data for each work status (step S22), the event management Web server 23 transmits and receives work result data as shown in FIG. 3 based on the input data. It is created in the buffer 26 (step S23).

The file linkage application 24 of the event management Web server 23 searches the transmission / reception buffer 26 at regular intervals (step S24) to check for newly created work result data (step S25). If there is new work result data (step S2
6), the new work result data is converted into a format that can be transmitted by the HTTPS protocol (step S27). The converted data is transmitted to the external device cooperation server 14 in the intranet 10 via the proxy server 17 (step S28). In the external device cooperation server 14,
The received data is returned to the normal record format, and is written in the cooperation database 16 (step S29). As soon as the work result data is written in the cooperation database 16, the data is transmitted to the event management server 11, and the work result data is reflected in the event management database 12 (step S30). The above processing is repeated.

FIG. 14 is a processing flowchart for managing the positional information of the worker. Location information management server 27
Acquires the current position information of the worker via the Internet 20 or wirelessly at regular intervals by the position management application 28 (step S40). Further, the position management application 28 collectively converts the position information of the worker at regular intervals into a format that can be transmitted by the HTTPS protocol (step S41), and transmits the converted data to the external device cooperation server 14 (step S41). Step S
42).

In the external device cooperation server 14, the data of the position information received from the position management application 28 of the position information management server 27 is returned to the normal record format (step S43), and the position information is transmitted to the event management server 11. A report is made (step S44). The event management server 11 saves the received position information, and converts the position information such as latitude and longitude into address information or map point information upon request and outputs it at the time of a work schedule due to the occurrence of a new event (step S45). . The process of converting position information such as latitude and longitude into address information can be easily realized using an existing map database or the like.

[0042]

As described above, according to the present invention,
The following effects are obtained. (1) Real-time data linkage between the intranet and the Internet is possible while ensuring security. (2) A simple on-site schedule check at the customer's site becomes possible. (3) By using a mobile phone with an Internet connection function, contact by phone, contact by e-mail,
It is possible to contact workers and provide information according to the situation, such as providing information from a system that manages schedules. (4) In particular, by using a mobile phone with an Internet connection function as a base system, it will be possible to respond reliably to emergencies. (5) Realizing real-time management of on-site work enables detailed alarm management. (6) By using the GPS to manage the locations of workers (field engineers), optimal staffing can be achieved.

[Brief description of the drawings]

FIG. 1 is a diagram showing a system configuration example of the present invention.

FIG. 2 is a diagram showing an example of work instruction data.

FIG. 3 is a diagram illustrating an example of work result data.

FIG. 4 is a diagram illustrating a screen display example of a mobile phone.

FIG. 5 is a diagram showing a screen display example of a mobile phone.

FIG. 6 is a diagram illustrating a screen display example of a mobile phone.

FIG. 7 is a diagram illustrating a screen display example of a mobile phone.

FIG. 8 is a diagram showing a screen display example of a mobile phone.

FIG. 9 is a diagram illustrating a screen display example of a mobile phone.

FIG. 10 is a diagram illustrating a screen display example of a mobile phone.

FIG. 11 is a diagram illustrating a screen display example of a mobile phone.

FIG. 12 is a processing flowchart at the time of transmitting work instruction data.

FIG. 13 is a processing flowchart at the time of transmitting work result data.

FIG. 14 is a process flowchart for managing position information of a worker.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Intranet zone 10 Intranet 11 Event management server 12 Event management database 13 Event management unit 14 External device cooperation server 15 File cooperation application 16 Cooperation database 17 Proxy server 2 Internet zone 20 Internet 21 Mobile phone 22 GPS terminal 23 Event management Web server 24 File link application 25 Mobile phone compatible application 26 Transmission / reception buffer 27 Location information management server 28 Location management application 29 Location information

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Inventor Tetsuo Otani 98 Uno-nu, Unoki-cho, Hebei-gun, Ishikawa Prefecture 2 PFU Co., Ltd. 98-2 PFU Co., Ltd. (72) Takashi Satake Inouki, Unoki-cho, Kawakita-gun, Ishikawa Prefecture 98-2 F-term in PFU Co., Ltd.

Claims (5)

[Claims] 1. An event management system for managing progress of an event relating to a work schedule, comprising: an event management server for managing event information including work instruction data and work result data; and an event management server connected to the event management server via an internal network. An external device cooperation server that is connected and transmits and receives work instruction data and work result data among devices of the event information managed by the event management server to and from a device connected to an external network using a protocol with a predetermined security function. A web server for event management, which is connected to the external network and transmits / receives work instruction data and work result data to / from the external device cooperation server using the protocol with security function, and is connected to the external network. ,
By communication with the web server for event management,
An event management system comprising: a portable information device that displays work instruction data and inputs data for reporting a work result. 2. The event management system according to claim 1, wherein the event management system is connected to an external network, acquires position information of the portable information device, and acquires the event management via the external device cooperation server at predetermined time intervals. An event management system comprising: a position information management server that transmits acquired position information to a server; wherein the event management server outputs information for a work schedule based on the received position information. 3. An event management method for managing the progress of an event relating to a work schedule, wherein the event information includes work instruction data and work result data managed by a device connected to an internal network. The work instruction data is transmitted to a web server connected to an external network using a protocol with a predetermined security function every predetermined time, and the web server accumulates the received work instruction data and stores the received work instruction data in the external network. At the request of the connected portable information device,
Sending the work instruction data to the requesting portable information device,
The portable information device displays the received work instruction data, and when there is a work status input, the portable information device transmits the input information to the web
Server, the web server creates work result data based on information input from the portable information device, and connects to the internal network at predetermined time intervals using a protocol with a predetermined security function. Sending the created work result data to a device to be connected, and managing the progress of the event based on the work result data received by the device connected to the internal network. 4. A recording medium on which a program for a server for external device cooperation in the event management system according to claim 1 is recorded, wherein work instruction data is sent from the event management server connected to an internal network every certain time. Receiving the work instruction data from the web server every predetermined time from the web server connected to an external network using a protocol with a predetermined security function. A process for causing a computer to execute a process of receiving work result data transmitted using a protocol with a predetermined security function and a process of transmitting the received work result data to the event management server via an internal network. An external device cooperation server characterized by recording a program. Program recording medium. 5. A recording medium on which a program for a web server in the event management system according to claim 1 is recorded, wherein a predetermined security is provided from the external device cooperation server connected to an internal network every certain time. A process for receiving work instruction data transmitted using a protocol with a function, storing the received work instruction data, and requesting the work instruction data according to a request from a portable information device connected to an external network. A process for transmitting to the portable information device, and creating work result data based on the information input from the portable information device, and using the protocol with a predetermined security function at a certain time interval for the external device cooperation. Recording a program for causing a computer to execute the process of transmitting to the server. -A server program recording medium.