JP2001350945A - Network system for electric appliance retailer - Google Patents

Abstract

PROBLEM TO BE SOLVED: To activate the operation of a small store type electric appliances retail business world. SOLUTION: An information site 1 is provided on the Internet. This system is provided with a means 8 for respectively accessing the site 1 and a member retailer 7, a maker 2, a wholesaler 3, a repairer 4 or a recycling dealer 5 in a two-way manner and selecting and obtaining information, and also a means 10 for selecting the existence/absence of the necessity of recycle information. It is recommendable to utilize satellite communication 6 for the distribution means of each piece of stored information data.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a network system for improving the sales by systematizing a retail store of electric appliances.

[0002]

2. Description of the Related Art At present, the environment surrounding the retailing of electrical appliances by retail stores is due to the rise of large discount stores, the chain of home appliance mass retailers promoting large-scale multi-store development, and the Internet shop that eliminates intermediate companies. It is very difficult to secure.

[0003] For example, a home appliance maker organizes affiliated stores and provides an information site about goods possessed by each store using the Internet, and a consumer accesses the information site and selects from among a large number of products. There has been proposed a system in which a product of desired quality and price is selected and ordered, and each affiliated store carries out the delivery of the product and settlement of the price according to the order. Since such a system is also being used in mass retailers, so-called retail stores in towns are increasingly left behind.

Therefore, even in the home appliance retail business by retail stores,
There is an urgent need to streamline store operations, negotiate prices through joint large-scale purchases, enhance customer service, and increase the number of items handled.

[0005] In the past, electric appliance trade associations nationwide have been the main players, and efforts have been made to revitalize the retail store type electric appliance retail business. It is difficult for an organization to plan and provide specific measures and support, and these are increasingly causing the organizational strength of the union to decline.

[0006] In addition, the collection of waste electrical appliances for the purpose of improving the global environment and effectively using resources is an essential issue.
The role of retail stores in this area has become crucial, and there is an urgent need to improve the environment.

[0007]

In order to activate the small-store-type appliance retail business, it is necessary to execute some of the above measures efficiently and speedily. There are problems with capacity disparities, regional characteristics, and unification of awareness regarding the collection of waste electrical appliances.

[0008] If a store has a relatively young generation of human resources, such as the second and third generations of a retail store owner, it is considered that the knowledge of electric appliances that evolve every day can be acquired. It is difficult to acquire customer knowledge, compare related products, make accurate proposals for accessories, etc., and increase customer satisfaction.

[0009] Further, the current method of collecting waste electrical products is a method in which a customer pays a certain cost at the time of disposing of unnecessary electrical appliances, not at the time of purchasing the electrical products, and entrusts the processing of a processing company. If the recycling of waste electrical products is enacted in fiscal 2001, recycling costs will be newly added, which will increase the conscious burden on customers and increase illegal dumping of waste electrical products.

In view of the above, the present invention provides a system that eliminates disparities among electrical appliance retail stores, and enhances customer satisfaction by integrating activation of small store-type retailers and collection of waste electrical appliances, mainly by an electric appliance commercial union. Things.

[0011]

According to the present invention, there is provided an information site which stores product information, product-related information, customer information, ordering information, and recycling information. This information site and a participating retailer, manufacturer, wholesaler, An appliance retailer characterized in that it has means for bidirectional access to each of a repairer and a recycler, a means for selecting information, and a means for selecting whether or not recycling information is necessary. It is a vendor network system. In addition, satellite communication can be used for information distribution.

In the present invention, the information stored in the information site is optimally operated by an operating company mainly by an electric appliance commercial union. The operating company and a retail store-type appliance retailer conclude a networking contract, lend a specific receiving / reproducing device capable of accessing the information site to the contracted retailer, and contract various information data stored in the operating company. The information is distributed to the retailer, and the contract retailer provides customer service to the purchaser of the electric appliance based on the various information data received by the receiving / reproducing device installed in the store. Electric appliance buyers will be able to enjoy uniform information and customer service anywhere in the country at home appliance retail stores that subscribe to this system. In addition, by selecting whether or not to recycle waste electric appliances at the time of purchasing the electric appliance, even if the purchaser of the electric appliance who has selected the request for the recycling of the waste electric appliance has moved from the current address, it will not be able to carry out the retail operation other than the place where the electric appliance was purchased. It will be possible to recycle at stores.

[0013]

Embodiments of the present invention will be described below with reference to the drawings.

In FIG. 1, reference numeral 1 denotes an information site provided on the Internet. Information about various electric appliances is input to this information site from a maker 2, a wholesaler 3, a repairer 4, and a recycler 5. Input of information is performed at any time through online or via the satellite 6, and is updated as appropriate. The main contents of the information are the product lineup list of each manufacturer, the price list presented by the wholesaler, the repair content indicated by the repairer, the repair period, the repair price, the recycling information indicated by the recycler and the price etc. is there. Numeral 7 is a retailer who has joined the system, and numeral 8 is a receiving / reproducing device which accesses the information site 1 to search and retrieve necessary information. Reference numeral 9 denotes a customer who orders a desired product using the information receiving / reproducing device 8 through the retailer 7 and pays for the purchase at the retailer 7 to purchase the product. Numeral 10 is a device for selecting whether or not to recycle. This device can be accessed through the retailer 7 to recycle waste. The recycle selection device 10 may be incorporated in the above-mentioned reception / reproduction device 8 so that the same selection can be made when a product is purchased.

[0015]

According to the present invention, a small store-type appliance retailer who tends to be under pressure by affiliated stores and mass retailers of major manufacturers is integrated with many manufacturers, wholesalers, repairers, and recyclers. It is possible to cover parts that cannot be covered by individual abilities, making it easier to sell products. Also, if the customer goes to a retailer near the city,
A series of demands from product purchase to repair and recycling can be satisfied immediately. Furthermore, the network system enables uniform merchandise and services nationwide and enjoys price advantages.

Recycling of commodities is not a matter of waiting for legislation, but all appliances must be considered from the viewpoint of resource saving and prevention of environmental destruction. Hope can be fulfilled.

On the other hand, manufacturers, wholesalers, repairers, and recyclers can also obtain a huge systemized market, and will definitely contribute to management. It is also efficient to use satellite communication as a means for distributing information data.

[Brief description of the drawings]

FIG. 1 is an explanatory diagram of an embodiment of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Information site 2 Manufacturer 3 Wholesaler 4 Repairer 5 Recycler 7 Retailer 8 Receiving / reproducing device 9 Customer 10 Recycling necessity selection device

Claims (2)

[Claims] 1. An information site that stores product information, product-related information, customer information, ordering information, and recycling information is provided on the Internet.
It is necessary to provide a means for bidirectional access between manufacturers, wholesalers, repairers, and recyclers, a means for selecting information, and a means for selecting the necessity of recycling information. Electronics retailer network system featuring. 2. The appliance retailer network system according to claim 1, wherein satellite communication is used for distribution means of each stored information data.