JP2001344664A - Order managing device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To grasp the service job situation of an attendant carrying a handy terminal. SOLUTION: This device is provided with a means for receiving a location confirming signal repeatedly transmitted from each handy terminal, a means for storing data showing the receiving situation of the location confirming signal by each handy terminal, a means for sampling the data stored by the storage means with a period longer than the repeating period of the location confirming signal, and a means for storing data sampled by this sampling means.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an order management system for a restaurant system in which a customer service person carries a handy terminal and inputs an order received from a customer.

[0002]

2. Description of the Related Art In a restaurant such as a family restaurant or an izakaya, data input means for inputting data relating to an order for a food and drink menu product, and data transmission means for wirelessly transmitting data input through the data input means. And a wireless unit that receives data wirelessly transmitted from each handy terminal, and manages order data of products for each customer based on the data received via the wireless unit. There is a place where an order management system for restaurants, which includes an order management device, is being constructed.

[0003] In this type of order management system, a customer service representative carries each handy terminal and goes around the customer seats. Then, when an order for a food and drink menu product is received from a customer, the order content is input to the handy terminal on the spot, and transmitted to the order management device using wireless communication. For this reason, the wireless section has been mounted on the ceiling of the passenger seat or the like so as to be able to receive data wirelessly transmitted from each handy terminal in the passenger seat.

[0004]

In recent years, mobile PHS radio has become popular as a radio transmission system for order management systems. In the case of PHS radio, communication is always performed between the radio unit functioning as a base station and each handy terminal functioning as a mobile station, and the radio unit grasps the existence of a mobile station under its control, that is, the presence of a handy terminal. I was able to do it. However, it was not possible to know whether or not the customer service clerk carrying the handy terminal was engaged in customer service in the seats.

[0005] Therefore, an object of the present invention is to provide an order management device capable of grasping the service status of a service clerk carrying a handy terminal.

[0006]

The invention according to claim 1 of the present application enables wireless data communication with a plurality of handy terminals, and manages order data of commodities based on data wirelessly transmitted from each handy terminal. In the order management device, receiving means for receiving a location confirmation signal repeatedly transmitted from each handy terminal, storage means for storing data indicating a reception status of the location confirmation signal for each handy terminal, and storage means for storing the data. And a data storage means for storing data sampled by the sampling means.

[0007]

DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is an overall view of an order management system for a restaurant according to the present embodiment. The order management system includes a plurality of handy terminals 1, a wireless unit 2, an order management device 3, a kitchen printer 4, P
An OS (Point Of Sales: point of sale information) terminal 5 is provided.

Each handy terminal 1 is carried by a customer service representative and used for order entry of food and drink menu products received from customers, and has a built-in wireless circuit. The wireless unit 2 has a function of wirelessly transmitting data to each handy terminal 1 and a function of receiving wireless data transmitted from each handy terminal 1.

The order management device 3 receives and analyzes the product order data inputted and wirelessly transmitted at each handy terminal 1 and creates an order file 6 for each customer. Also, based on the contents of the order file 6, order slip data is created for each customer, and a LAN (Local Area Network) is created.
rk) and the like, and a function of transmitting the data to the kitchen printer 4 via the communication line 7, and also creates accounting data for each customer based on the contents of the order file 6, and transmits the POS data through the communication line
And a function of transmitting data to the terminal 5.

[0010] The kitchen printer 4 prints and issues an order slip for each customer based on the order slip data received from the order management device 3. A person in charge of cooking in the kitchen checks the order slip issued by the kitchen printer 4. Of food and drink menu products according to the contents of the above. POS
The terminal 5 processes the payment of food and drink for each customer based on the transaction data received from the order management device 3.

FIG. 2 is a block diagram showing a main configuration of the handy terminal 1. As shown in FIG. This handy terminal 1
Is provided with a keyboard 11 on which various keys necessary for an order input operation are arranged, and a display 12 for displaying order input data and the like. In addition, C constituting the control unit body
PU (Central Processing Unit) 13, this CPU 1
1, a ROM (Read Only Memory) 14 in which fixed data such as a program to be executed in advance is stored, and a RAM (Random) in which various memory areas for temporarily storing variable data such as key input data and display data are stored. Access
Memory 15 comprising a circuit for modulating transmission data into wireless data and transmitting the data from an antenna (not shown), a circuit for demodulating wireless data received by the antenna and taking in the received data as received data, It has a keyboard controller 17 for taking in a key signal generated by a key operation, a display controller 18 for controlling the driving of the display unit 12 and displaying characters or the like corresponding to display data. Then, the CPU 13, the ROM 14, the RA
The M15, the wireless circuit 16, the keyboard controller 17 and the display controller 18 are connected by a bus line 19 such as an address bus and a data bus.

In the handy terminal 1 having such a configuration, the ROM 14 has a terminal-specific ID code (HTI) assigned and set in advance for each handy terminal 1.
D) is stored.

FIG. 3 is a block diagram showing a main configuration of the order management device 3. As shown in FIG. The order management device 3 includes a CPU 31 constituting a control unit main body, and a ROM storing programs and the like.
32, a RAM 33 which forms a memory area for storing the order file 6, etc., a clock section 34 for measuring the current date and time, and between the kitchen printer 4 and the POS terminal 5 connected via the communication line 7. And a wireless interface 36 for controlling data communication with the wireless unit 2. Then, the CPU 31 and the ROM 3
2, RAM 33, clock unit 34, communication interface 35
And the radio interface 36 are connected by bus lines 37 such as an address bus and a data bus.

In the present embodiment, as a wireless communication system between the wireless unit 2 and each handy terminal 1, each handy terminal 1 acts as a mobile station, and the wireless unit 2
Acts as a base station for each handy terminal 1
The S wireless system is adopted. That is, the radio section 2 repeatedly transmits a request signal for a location confirmation signal to each handy terminal 1 at very short intervals by radio, and the handy terminal 1 receiving this request signal transmits the request signal to its own ROM 1
4 transmits a location confirmation signal including a preset HTID. The wireless unit 2 acquires the HTID from the received location confirmation signal, and manages the handy terminal 1 identified by the HTID as being under its own control. Specifically, the built-in memory (RA
M), as shown in FIG. 4, a reception status management table 40 storing reception status flags (1: location confirmation signal received, 0: location confirmation signal not received) for each HTID is formed. The reception status flag corresponding to the HTID of the handy terminal 1 that has transmitted the location confirmation signal in response is updated to “1”, and the reception status flag corresponding to the HTID of the handy terminal 1 that has not transmitted the location confirmation signal is set to “0”. HTID whose reception status flag is “1”
The handy terminal 1 identified by is managed as being under its own control.

Here, the radio unit 2 is a receiving means for receiving a location confirmation signal repeatedly transmitted from each handy terminal 1, and a storage means for storing data indicating the reception status of the location confirmation signal for each handy terminal 1. And

On the other hand, the radio unit 2 is
The order management device 3 connected via the sampling means 6 samples the data indicating the reception status of the location confirmation signal stored for each handy terminal 1 by the storage means at a cycle longer than the repetition cycle of the location confirmation signal. And data storage means for storing data sampled by the sampling means.

That is, the order management device 3 has a RAM 33
Next, as shown in FIG.
A handy terminal management table 50 for storing and storing another reception status flag is formed.

As shown in FIG. 6, the name of the person in charge and the handy terminal 1 carried by the person in charge are also assigned to each person in charge of the customer service in the RAM 33, as shown in FIG. HTID and a holiday flag indicating whether the person in charge is a holiday (1: holiday, 0: work day)
Is formed in the person in charge information table 60 for storing and managing the information.

The CPU 31 of the order management device 3
Executes the interrupt processing shown in the flowchart of FIG. 7 in response to an interrupt signal generated each time the time measured by the clock unit 34 elapses one minute. First, the countdown of the subtraction counter n by "1" is performed as ST1. At this time, when the subtraction counter n becomes negative, it is set to “0”.

Next, as ST2, it is determined whether the subtraction counter n is "0" or larger. Here, if the subtraction counter n is larger than “0”, the interrupt processing ends.

On the other hand, if the subtraction counter n is "0", a request to collect the HTID list of the handy terminal 1 currently under its control is sent to the radio unit 2 in ST3. In response to this, the wireless unit 2 returns the reception status flag data for each HTID in the reception status management table 40 at that time, so the CPU 31 sets the current time as the sampling time in the handy terminal management table 50 as ST4. HTID-based reception status flag data collected from the radio unit 40 is set. Thereafter, if the subtraction counter n is updated to "5" in ST5, the interrupt processing is terminated.

In the restaurant having the above-configured restaurant order management system of the present embodiment,
Assign a handy terminal 1 to each customer service representative. Then, in the staff information table 60 formed in the RAM 33 of the order management device 3, the staff code of each customer service staff and the HTID of the handy terminal 1 assigned to the staff are registered in advance.

In this state, each service clerk carries around the customer's seat with the handy terminal 1 assigned to him or her at work time. When an order for a food and drink menu item is received from the customer, the keyboard 11 of the handy terminal 1 is operated to register the item order data. Thus, the product order data registered in the handy terminal 1 is wirelessly transmitted, received by the wireless unit 2, and taken into the order management device 3.

Thus, in the order management device 3,
The order file 6 is created based on the received product order data. Further, order slip data is created based on the contents of the order file 6, and the order slip data is transmitted to the kitchen printer 4 via the communication line 7,
An order receipt is printed and issued from the kitchen printer 4. According to the contents of the order slip, the person in charge of cooking in the kitchen starts cooking food and drink menu items. Then, when the cooking is completed, the customer service staff distributes the product to the customer together with the order receipt.

On the other hand, from the radio unit 2 functioning as a base station of each handy terminal 1, a request signal for a location confirmation signal is repeatedly transmitted to each handy terminal 1 at very short intervals by PHS radio. Upon receiving this request signal, the handy terminal 1 sends its own HTI
The location confirmation signal including D is transmitted to the radio unit 2 by PHS radio. Then, in the radio unit 2, the HT of the reception status management table 40 is determined according to the reception status of the location confirmation signal.
The reception status flag for each ID is updated in real time. That is, the HTID-specific reception status flag corresponding to the HTID of the handy terminal 1 that has responded to the location confirmation signal is set to “1”, and the HTID-specific reception status flag corresponding to the HTID of the handy terminal 1 that has not responded is set to “1”. It is reset to "0".

On the other hand, in the order management apparatus 3, every time the subtraction counter n which counts down in response to an interrupt signal generated at one-minute intervals with an initial value of "5" becomes "0", Every time 5 minutes, which is a sufficiently long time than the signal repetition period, elapses, a request to collect the HTID list of the handy terminal 1 currently under its control is made to the radio unit 2. As a result, the wireless unit 2 returns the reception status flag data for each HTID of the reception status management table 40 at that time, and the HTID reception status flag data is stored in the handy terminal management table 50 together with the sampling time.

Therefore, according to the present embodiment, the request signal of the location confirmation signal transmitted from the radio unit 2 at each sampling time for each handy terminal 1 by the data stored and stored in the handy terminal management table 50. Can be received. The fact that the handy terminal 1 is in a state capable of receiving the request signal for the location confirmation signal means that the handy terminal 1 is in the power-on state in the customer seat, that is, the service staff assigned to the handy terminal 1 is in the customer service. From the data stored in the handy terminal management table 50 and the HTID data for each service representative in the representative information table 60, the operating status of each service representative can be easily estimated. can do.

In the above-described embodiment, a system in which one radio unit functions as a base station has been described. However, a plurality of systems can be similarly applied by providing a handy terminal management table 50 for each radio unit. Things. In this case, based on the data stored in the handy terminal management table 50 for each wireless unit,
You will be able to estimate the movement status of each customer service representative.

In the above embodiment, the period for sampling the data indicating the reception status of the location confirmation signal stored for each handy terminal 1 is set to 5 minutes, but the period is longer than the repetition period of the location confirmation signal. It is sufficient if the length is appropriate for grasping the operation status.

The radio communication system between the handy terminal 1 and the radio unit 2 is not limited to the PHS radio system. In addition, it goes without saying that various modifications can be made without departing from the spirit of the present invention.

[0031]

As described above in detail, according to the first aspect of the present invention, there is provided an order management device capable of easily grasping the service status of a service clerk carrying a handy terminal. it can.

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram of a restaurant order management system according to an embodiment of the present invention.

FIG. 2 is a block diagram showing a configuration of a main part of the handy terminal according to the embodiment.

FIG. 3 is a block diagram showing a main configuration of the order management device according to the embodiment;

FIG. 4 is a configuration diagram of a reception status management table of the wireless unit according to the embodiment;

FIG. 5 is a configuration diagram of a handy terminal management table included in the order management device in the embodiment.

FIG. 6 is a configuration diagram of a clerk information table included in the order management device in the embodiment.

FIG. 7 is a CPU of the order management device according to the embodiment;
4 is a flowchart showing a main part of a one-minute interrupt process executed by the CPU.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 ... Handy terminal 2 ... Radio | wireless part 3 ... Order management apparatus 40 ... Reception status management table 50 ... Handy terminal management table 60 ... Person in charge information table

Claims (1)

[Claims] 1. An order management device capable of wireless data communication with a plurality of handy terminals and managing order data of a product based on data wirelessly transmitted from each handy terminal. Receiving means for receiving the location confirmation signal, storage means for storing data indicating the reception status of the location confirmation signal for each handy terminal, and data stored by the storage means based on the repetition period of the location confirmation signal. An order management device comprising: sampling means for sampling at a long period; and data accumulating means for accumulating data sampled by the sampling means.