JP2001338187A - System and method for counseling selling, user terminal, seller terminal and recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To make it possible to receive counseling which is the same as that of counter sales even in on-line shopping utilizing the Internet, etc. SOLUTION: An orderer measures the state of his/her skin by using a diagnostic tool 11. Skin diagnostic basic data showing the measured results are sent to a cosmetic selling company terminal 20 from a user terminal 10 through a network 100. The terminal 20 returns products to be recommended, a method for taking care of skin and skin diagnostic counseling information including a comparison graph of an ideal skin state with the current skin state to the terminal 10 on the basis of the skin diagnostic basic data sent from the terminal 10. The orderer decides a cosmetic to be purchased on the basis of the skin diagnostic counseling information display on the screen of the terminal 10 and transmits purchase order information to the terminal 20 from the terminal 10 through the network 100.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a technology for online shopping of products using a network such as the Internet, and more particularly, to online shopping while receiving counseling as in face-to-face sales at stores. Counseling and sales technology.

[0002]

2. Description of the Related Art In recent years, online shopping using networks such as the Internet has become increasingly popular. By the way, in this type of conventional online shopping, an orderer purchases a product as follows.

[0003] First, a sales company accesses a product homepage established on a network through a terminal such as a personal computer owned by the user, and obtains product information (product name, model number, product name, etc.) of each product sold. Product No,
(Including color, price, etc.). Thereafter, the product to be purchased is determined with reference to the product information, and the purchase order information (including the product number, name, address, etc.) is transmitted to the sales company.

[0004]

As described above, conventionally, a product to be purchased is determined based only on the content of product information obtained via a network. If the product needs to consider the condition of a certain part (for example, facial skin, etc.) (for example, cosmetics, etc.), it is necessary for the user to compare it with face-to-face sales at stores where counseling such as skin diagnosis is performed There is a problem that there is a high risk of purchasing an unsuitable product.

Accordingly, an object of the present invention is to enable online shopping while receiving counseling as in face-to-face sales at stores.

[0006]

In order to achieve the above object, a counseling and selling system according to the present invention measures the state of a specific part (such as skin of a face) of an orderer's body with a diagnostic device, and determines the measurement result. The basic data shown (moisture content of the skin of the face, etc.) is transmitted to the seller terminal.

[0007] More specifically, the counseling and selling system of the present invention comprises a network, a user terminal and a seller terminal interconnected to the network, wherein the user terminal is a specific part of the orderer's body. Diagnostic device that measures the state of the device and outputs basic data indicating the measurement result; means for transmitting the basic data output from the diagnostic device to the seller terminal; and the seller in response to the transmitted basic data. Means for displaying diagnostic counseling information sent from the terminal, means for displaying various product information, and means for transmitting product purchase order information to the seller terminal according to the orderer's instruction, The seller terminal creates diagnostic counseling information based on the basic data from the user terminal, and stores the created diagnostic counseling information in the user terminal. It includes means for transmitting and means for receiving the purchase order information from the user terminal.

Further, the counseling and selling system of the present invention enables the orderer to recognize the image after the product trial, so that the image data of a part of the body of the orderer captured by using the image pickup device (product trial). The user terminal sends a trial image request including the image data of the part and the image data of the face if the product to be trialled is, for example, a lipstick, and information indicating the product to be trialled to the seller terminal. From the terminal to the user terminal, trial image data indicating the image after the product trial created based on the image data and the information indicating the product to be trialed is transmitted to the user terminal.

[0009] More specifically, the user terminal includes: an image pickup device for picking up an image of a part of the body of the orderer and outputting the image data; an image data output from the image pickup device;
Means for transmitting to the seller terminal a trial image request including information indicating a trial product selected by the orderer;
Means for displaying trial image data sent from the seller terminal in response to the transmitted trial image request, wherein the seller terminal includes image data included in the trial image request from the user terminal. Means for creating trial image data indicating an image after the trial of the product based on the information indicating the product to be trialled and transmitting the created trial image data to the user terminal.

[0010]

Embodiments of the present invention will now be described in detail with reference to the drawings.

Referring to FIG. 1, a first embodiment of a counseling and sales system according to the present invention comprises a user terminal 10
And a cosmetics sales company terminal 20 and a network 100 such as the Internet for interconnecting them.

The user terminal 10 is realized by an information processing device such as a personal computer, and includes a skin diagnosis device 11, an imaging device 12 such as a digital camera,
The recording medium K1 is connected.

The user terminal 10 is a cosmetics sales company terminal 2
0 has a function of accessing product information and counseling use information provided on the network 100 and displaying them on the screen of a display device (not shown) provided in the user terminal 10. Product information, for example, lotion,
Information about products such as lipstick, foundation, etc.
Includes product name, model number, product number, color and price. The counseling use information includes a guide text for notifying the user of the contents of the counseling service and a user information entry field for applying for a counseling service. The user information entry field is provided with entry fields for a user's name, address, telephone number, credit card number, and the like. When applying for the use of the counseling service,
Write predetermined items in the user information entry column.

The user terminal 10 has a function of transmitting counseling use application information to the cosmetics sales company terminal 20. The counseling use application information is information sent from the user terminal 10 to the cosmetics sales company terminal 20 at the time of applying for use of the counseling service, and includes the user's address, name, telephone number, credit card number used for transactions, and the like. These pieces of information are information entered in the user information entry column in the counseling use information. By applying for the use of the counseling service, the user can borrow the skin diagnostic apparatus 11 and the imaging apparatus 12 free of charge, and can receive a counseling service such as a skin diagnostic counseling service and a trial image service using them.

The user terminal 10 has a function of transmitting skin diagnostic basic data indicating the state of the skin of the face of the orderer measured by the skin diagnostic device 11 to the cosmetics sales company terminal 20. The basic data includes the content of moisture, lipids, ceramide, etc. in the skin of the face.

The user terminal 10 has a function of transmitting to the cosmetics sales company terminal 20 a trial image request including image data of the face of the orderer captured by the imaging device 12 and information indicating cosmetics to be tried. .

The user terminal 10 has a function of receiving and displaying skin diagnostic counseling information and cosmetic trial image data sent from the cosmetics sales company terminal 20 via the network 100. The skin diagnosis counseling information includes a comparison graph with the ideal skin created based on the skin diagnosis basic data, the current skin condition, a care method for bringing the skin condition closer to the ideal condition, recommended cosmetics, and the like. Consists of comments. The trial image data indicates an image of the face of the orderer when trying the cosmetics selected by the orderer. The image data of the face of the orderer captured by the imaging device 12 includes the selected cosmetics. Is created by replacing the color of the trial portion with the color of the cosmetic.

The user terminal 10 further transmits purchase order information indicating cosmetics that the orderer desires to purchase to the network 10.
0 to the cosmetics sales company terminal 20 via the Internet.

The recording medium K1 provided in the user terminal 10
Is a disk, a semiconductor memory, or another recording medium in which a program for causing a computer to function as the user terminal 10 is recorded. This program is
By being read by the computer and controlling the operation of the computer, the user terminal 10 shown in the flowchart of FIG.
(The process on the left side of FIG. 2) is performed by the computer.

The cosmetics sales company terminal 20 is used by the seller of the product and is constituted by an information processing device such as a workstation server. The cosmetics sales company terminal 20 operates 24 hours a day, and can be used at any time when the orderer is convenient.

The cosmetics sales company terminal 20 transmits the skin diagnosis basic data transmitted by the user terminal 10 by the orderer's operation,
A user receives a trial image request including image data captured by the orderer using the imaging device 12 and information indicating cosmetics that the orderer wants to try, and creates skin diagnostic counseling information and trial image data of the cosmetics to generate a user terminal. 10 is provided.

The cosmetics sales company terminal 20 receives the purchase order information and the counseling use application information sent by the user terminal 10 by the orderer's operation, and has a function of settling the product price, a function of performing product shipping processing, and a function of counseling. It has a function of performing use registration and a function of performing a sending process of the skin diagnosis device 11 and the imaging device 12.

The recording medium K2 connected to the cosmetics sales company terminal 20 is a disk, a semiconductor memory, or another recording medium.
A program for functioning as a program is recorded.
This program is read by a computer,
By controlling the operation of the computer, the process of the cosmetics sales company terminal 20 shown in FIG. 2 (the process shown on the right side of FIG. 2)
To the computer.

Next, the operation of this embodiment will be described in detail. In the following description, it is assumed that the network 100 is the Internet.

Referring to FIG. 2, the orderer accesses a product sales homepage established on the Internet 100 by the cosmetics sales company via his / her user terminal 10 (step A1). In response, cosmetics sales company terminal 20 transmits product information, counseling use information, and menu screen information to user terminal 10 (step A2).

As a result, the user terminal 10 first displays a menu screen as shown in FIG. 3 for selecting any of the product information and the counseling use information based on the menu screen information (step A3). ). The orderer looks at the menu screen displayed on the screen of the user terminal 10, and selects any one of the counseling use information and the product information. Now, for example, assuming that the counseling use information is selected, the user terminal 10 displays the counseling use information as shown in FIG. 4 (step A).
4). The orderer sees the counseling use information and decides to use the counseling service, fills in the user information entry column in the counseling use information with a name, an address, a telephone number, and a credit card number. Click. Thereby, the user terminal 10 transmits the counseling use application information to the cosmetics sales company terminal 20 via the Internet 100 (step A5). This counseling application information includes information (name, address, telephone number, credit card number) entered in the user information entry column in the counseling usage information.

Upon receiving the counseling use application information (step A6), the cosmetics sales company terminal 20 performs a counseling use registration process and a sending process of the skin diagnosis device 11 and the imaging device 12 (step A7). 11. Mail the imaging device 12 to the orderer (Step A)
8). In the counseling use registration process of step A7, a process of assigning a member number to the counseling use applicant and registering the member number in association with the user information included in the counseling application information in the user information file is performed. In addition, when mailing the skin diagnosis device 11 and the imaging device 12 in step A8, a document indicating the member number assigned in step A7 is attached.
When the skin diagnostic device 11 and the imaging device 12 are mailed, the orderer connects them to the user terminal 10. Thus, the orderer can receive a counseling service using the skin diagnostic device 11 and the imaging device 12.

The orderer who has been able to receive the counseling service as described above performs the following operation when purchasing a product using the counseling service. First, the orderer accesses the product sales homepage established on the Internet 100 by the cosmetics sales company via his / her user terminal 10 (step A9).

In response, the cosmetics sales company terminal 20
Transmits the product information, the counseling use information, and the menu screen to the user terminal 10. (Step A10).

First, a menu screen for selecting product information and counseling use information as shown in FIG. 3 is displayed on the user terminal 10 (step A11).
When the orderer views the menu screen displayed on the user terminal 10 and selects product information, product information of various cosmetics as shown in FIG. 5 is displayed (step A12). The orderer sees the product information displayed on the screen of the user terminal 10 and determines a cosmetic to purchase from the product information. Then, the type of cosmetics to be purchased (in the example of FIG. 5, the emulsion)
A skin diagnostic counseling column is provided in association with. If you want to receive skin diagnostic counseling, click the skin diagnostic counseling column. Also, a trial image column is provided in association with the cosmetic (for example, lipstick A) to be purchased. If you want to see a trial image after trial of lipstick A, click the trial image column corresponding to lipstick A. I do. The clicked skin diagnostic counseling section and trial image section are marked by the user terminal 10.

When the user clicks on the skin diagnostic counseling section, the orderer applies the skin diagnostic apparatus 11 to each part of his / her face according to a predetermined operation method. When the skin diagnosis basic data is output from the skin diagnosis device 11, the user terminal 10 transmits the skin diagnosis basic data to the cosmetics sales company terminal 20 via the Internet 100 (steps A13 and A14).

When the user clicks on the trial image field corresponding to lipstick A, the orderer takes his or her own face using the imaging device 1.
Shoot with 2. When the image data of the face of the orderer is output from the imaging device 12, the user terminal 10 outputs the image data and information indicating the lipstick A clicked by the orderer (information indicating that the product type is lipstick, Is transmitted to the cosmetics sales company terminal 20 via the Internet 100 (steps A13 and A14).

When the cosmetics sales company terminal 20 receives the skin diagnosis basic data (step A15), it creates skin diagnosis counseling information based on the received skin diagnosis basic data, and sends it to the user terminal 10 via the Internet 100. It transmits (step A16). As shown in FIG. 6, the skin diagnosis counseling information includes a comparison graph comparing the ideal skin condition and the orderer's skin condition, and a comment. The comment includes information indicating recommended cosmetics that match the skin condition of the orderer, a description of the current skin condition of the orderer, a care method for approaching the ideal skin condition, and the like. The comparison graph can be created based on the value of each item included in the skin diagnosis basic data. As the comment, a comment corresponding to the combination of the item values in the transmitted skin diagnosis basic data is selected from a plurality of example sentences prepared in advance for each combination of the item values of the skin diagnosis basic data.

When the request for trial image is received (step A15), the image data of the face of the orderer is
By replacing the color of the part for trial of the cosmetic selected by the orderer included in the request for trial image with the color of the cosmetic, the trial image information representing the image of the face of the orderer at the time of the cosmetic trial is created. Then, the data is transmitted to the user terminal 10 via the Internet 100 (step A16). More specifically, from the image data of the face of the orderer, the outline of a part (which can be specified by the type of cosmetics) of the cosmetic selected by the orderer is extracted, and the color within the outline is selected by the orderer. By replacing the color with the color of the cosmetic, trial image data is created.

When receiving the skin diagnosis counseling information, the user terminal 10 displays the skin diagnosis counseling information as shown in FIG. 6 on the screen (step A17).
The orderer sees the skin diagnostic counseling information displayed on the screen of the user terminal 10, and looks at the cosmetics recommended by the skin diagnostic counseling information (in the case of FIG. 6,
To purchase emulsion A), click on the purchase button. As a result, the user terminal 10 displays on the screen purchase order information as shown in FIG. 7 including the recommended emulsion A product information and the membership number input field. When the purchase order information is displayed on the screen, the orderer inputs the number of purchases (one in the case of FIG. 7) in the quantity column, and further inputs the member number assigned to itself in the member number entry column. And then
Click the order button. Thereby, the user terminal 1
No. 0 transmits the purchase order information to which the predetermined information such as the member number is input to the cosmetics sales company terminal 20 via the Internet 100 (step A18).

When receiving the trial image data, the user terminal 10 displays it on the screen (step A17). Then, when the user decides to purchase a trial cosmetic (a cosmetic corresponding to the trial image field in which the check mark is input when the product information is displayed as shown in FIG. 5 and a lipstick A in the example of FIG. 5) after seeing the trial image. Click on the order button. Thereby, the user terminal 10 displays the purchase order information on the screen. When the user clicks the order button after inputting the quantity and the member number, the purchase order information in which the predetermined information is input is displayed on the terminal 2 of the cosmetics sales company.
0 via the Internet 100 (step A18).

Upon receiving the purchase order information (step A19), the cosmetics sales company terminal 20 performs a payment process for the product price and a shipping process for the product (step A20), and mails the product to the orderer (step A21). In the product shipping process in step A20, the user information file is searched to find the user information corresponding to the member number in the purchase order information, and in the next step A21, the searched user Mail the ordered product to the address and name in the information.

Next, a second embodiment of the present invention will be described in detail with reference to the drawings.

Referring to FIG. 8, a counseling and selling system according to a second embodiment of the present invention is configured such that a user terminal 3
0, a hair growth / hair growth agent sales company terminal 40, and a network 100 such as the Internet for interconnecting these terminals.

The user terminal 30 is realized by an information processing device such as a personal computer, and is connected to a scalp diagnostic device 31 and a recording medium K3.

The user terminal 30 accesses the product information and counseling use information provided on the network 100 by the hair growth / hair growth agent sales company terminal 40 and displays them on a display device (shown in FIG. ) Is displayed on the screen. The product information is information on products such as a hair growth agent and a hair growth agent sold by a hair growth / hair growth agent sales company, and includes information such as a product name, a model number, a product number, and a price. The counseling use information includes a guide text for notifying the user of the contents of the counseling service, and a user information entry column for applying for use of the counseling service.

The user terminal 30 has a function of transmitting counseling application information to the hair growth / hair growth agent sales company terminal 40. By applying for the use of the counseling service using the counseling use application information, the user can borrow the scalp diagnostic device 31 free of charge and receive a counseling service using the scalp diagnostic device 31.

The user terminal 30 has a function of transmitting scalp diagnosis basic data indicating the condition of the scalp of the orderer measured by the scalp diagnosis device 31 to the hair growth / hair growth agent sales company terminal 40. The basic data of scalp diagnosis is
Includes information such as lipid content and hair root status.

The user terminal 30 has a function of receiving and displaying the hair strength counseling information transmitted from the hair growth / hair growth agent sales company terminal 40 via the network 100. Hair power counseling information is a comparison graph with the ideal scalp condition created based on the scalp diagnosis basic data, comments including the condition of the scalp, care methods for approaching the ideal scalp condition, recommended products, etc. Consists of

Further, the user terminal 30 transmits purchase order information indicating a product that the orderer desires to purchase to the network 100.
And a function of transmitting to the hair growth / hair growth agent sales company terminal 40 via the

The recording medium K3 provided in the user terminal 30
Is a disk, a semiconductor memory, or another recording medium, in which a program for causing a computer to function as the user terminal 30 is recorded. This program is
By being read by the computer and controlling the operation of the computer, the computer is caused to perform the processing of the user terminal 30 shown in the flowchart of FIG. 9 (the processing on the left side of FIG. 9).

The hair growth / hair growth agent sales company terminal 40 is used by the seller of the product and is constituted by an information processing device such as a workstation server.

The hair growth / hair growth agent sales company terminal 40 has a function of receiving the scalp diagnosis basic data transmitted by the user terminal 30 by the orderer's operation, creating hair counseling information, and transmitting it to the user terminal 30. I have.

The hair growth / hair growth agent sales company terminal 40
Receiving purchase order information and counseling use application information sent from the user terminal 30 by the orderer's operation, and settling the product price, shipping the product, registering the counseling use, sending the scalp diagnostic device 31 It has a function to perform processing.

The recording medium K4 provided in the hair growth / hair growth agent sales company terminal 40 is a disk, a semiconductor memory, or another recording medium. A program for causing a computer to function as a hair growth / hair growth agent sales company terminal is provided. Has been recorded. This program is read by a computer, and by controlling the operation of the computer, the computer displays the hair growth / hair growth agent sales company terminal 40 shown in the flowchart of FIG.
(The process on the right side of FIG. 9).

Next, the operation of this embodiment will be described. FIG. 9 is a diagram illustrating the operation of the present embodiment, and includes steps B1 to B6, B9 to B11, B13, and B18 to B21.
Are performed in steps A1 to A6, A9 to A1 shown in FIG.
1, A13, and processing similar to the processing of A18 to A21.

The difference is that the hair growth / hair growth agent sales company terminal 40 that has received the counseling use application information performs the shipping processing of the scalp diagnostic device 31 (step B7). The point that the scalp diagnostic device 31 is mailed to the orderer (step B8), the point that the product information displayed on the user terminal 30 is related to various hair growth / hair growth agents (step B12), and that the user terminal 30 has the scalp diagnosis The point at which the scalp diagnosis basic data indicating the state of the scalp measured by the device 31 is transmitted to the hair growth / hair growth agent sales company terminal 40 (step B14), and the hair growth / hair growth agent sales company terminal 40 transmits the scalp diagnosis basic data. Receiving point (step B1
5), the point at which the hair growth / hair growth agent sales company terminal 40 creates hair strength diagnosis counseling information and transmits it to the user terminal 30 (step B16), and the point at which the user terminal 30 displays hair strength diagnosis counseling information (step B16). Step B17).

[0053]

The first effect is that the orderer can perform online shopping for the most suitable product for himself while receiving counseling in the same way as face-to-face sales in a normal store. .

The reason is that the user terminal is provided with a diagnostic device which measures the state of a specific part of the orderer's body and outputs basic data indicating the measurement result, and sells information necessary for performing counseling. This is because the data can be transmitted to the user terminal via the network.

The second effect is that products that are not desired to be purchased by humans, such as hair growth / hair growth agents, are also required.
The point is that you can purchase it while receiving counseling without your knowledge. The reason is the same as the above-mentioned reason.

The third effect is that online shopping can be performed while receiving counseling whenever the user desires. The reason is the same as the above-mentioned reason.

A fourth effect is that online shopping can be performed while checking a trial image of a product.

The reason is that an imaging device is provided in the user terminal so that image data (for example, face image data) of a part for which a product is tried can be transmitted to a seller terminal via a network. .

[Brief description of the drawings]

FIG. 1 is a block diagram of a first embodiment of the present invention.

FIG. 2 is a flowchart showing an operation of the first exemplary embodiment of the present invention.

FIG. 3 is a diagram showing an example of a menu screen displayed on the user terminal 10;

FIG. 4 is a diagram showing an example of counseling usage information displayed on the user terminal 10.

FIG. 5 is a diagram showing an example of product information displayed on the user terminal 10.

FIG. 6 is a diagram showing an example of skin diagnosis counseling information displayed on the user terminal 10.

FIG. 7 is a diagram showing an example of purchase order information displayed on the user terminal 10.

FIG. 8 is a block diagram of a second embodiment of the present invention.

FIG. 9 is a flowchart showing an operation of the second exemplary embodiment of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 ... User terminal 11 ... Skin diagnostic device 12 ... Imaging device K1 ... Recording medium 20 ... Cosmetic sales company terminal K2 ... Recording medium 30 ... User terminal 31 ... Scalp diagnostic device K3 ... Recording medium 40 ... Hair growth / hair growth agent sales company terminal K4: Recording medium 100: Network

Claims (17)

[Claims] 1. A network, comprising: a user terminal and a seller terminal mutually connected to the network, wherein the user terminal measures a state of a specific part of an orderer's body and transmits basic data indicating a measurement result. A diagnostic device for outputting; a means for transmitting basic data output from the diagnostic device to the seller terminal; and displaying diagnostic counseling information sent from the seller terminal in response to the transmitted basic data. Means, means for displaying various product information, and means for transmitting purchase order information of the product to the seller terminal according to the orderer's instruction, the seller terminal, the basic data from the user terminal Means for creating diagnostic counseling information based on the information and transmitting the created diagnostic counseling information to the user terminal; and purchase order information from the user terminal. Means for receiving information. 2. The user terminal captures an image of a part of the body of the orderer and outputs image data of the part, an image data output from the imager, and a trial selected by the orderer. Means for transmitting a trial image request including information indicating a product to the seller terminal; and means for displaying trial image data sent from the seller terminal in response to the transmitted trial image request. The seller terminal creates trial image data indicating an image after the product trial based on the image data included in the trial image request from the user terminal and information indicating the product to be trialled,
2. The counseling and selling system according to claim 1, further comprising means for transmitting to the user terminal. 3. The counseling and selling system according to claim 1, wherein the diagnostic device has a configuration for measuring a condition of the skin of the orderer's face. 4. The counseling and selling system according to claim 1, wherein the diagnostic device has a configuration for measuring a condition of the scalp of the orderer. 5. The counseling and selling system according to claim 1, wherein said network is the Internet. 6. A step of transmitting, to a seller terminal, basic data indicating a measurement result output from a diagnostic device for measuring a state of a specific part of an orderer's body, and the sales in response to the transmitted basic data. Displaying diagnostic counseling information sent from a seller terminal, displaying various product information, transmitting product purchase order information to the seller terminal according to the orderer's instruction, the user Creating diagnostic counseling information based on basic data from the terminal, transmitting the created diagnostic counseling information to the user terminal, and receiving purchase order information from the user terminal. Counseling sales method to do. 7. A trial image request including image data output from an imaging device for imaging a part of the body of the orderer and information indicating a trial product selected by the orderer is sent to the seller terminal. Transmitting; displaying the trial image data transmitted from the seller terminal in response to the transmitted trial image request; and image data included in the trial image request from the user terminal and a product to be trialled. Based on the information indicating, to create trial image data showing the image after the product trial,
7. The counseling and selling method according to claim 6, further comprising transmitting to the user terminal. 8. The counseling and selling method according to claim 6, wherein the diagnostic device measures the condition of the skin of the face of the orderer. 9. The counseling and selling method according to claim 6, wherein the diagnostic device measures the condition of the scalp of the orderer. 10. The counseling and selling method according to claim 6, wherein the user terminal and the seller terminal are connected to each other via the Internet. 11. A computer for a user terminal having a diagnostic device for measuring a state of a specific part of an orderer's body and outputting basic data indicating a measurement result, the basic data output from the diagnostic device being a seller terminal Means for transmitting diagnostic counseling information sent from the seller terminal computer in response to the transmitted basic data, means for displaying various product information, according to the orderer's instruction A program for functioning as means for transmitting product purchase order information to the seller terminal computer, and the seller terminal computer creates diagnostic counseling information based on basic data from the user terminal computer. Means for transmitting the created diagnostic counseling information to the user terminal computer And a program for functioning as means for receiving purchase order information from the user terminal computer. 12. A diagnostic device for measuring a state of a specific part of a body of an orderer and outputting basic data indicating a measurement result, and transmitting the basic data output from the diagnostic device to a seller terminal via a network. Means for displaying diagnostic counseling information sent from the seller terminal via the network in response to the transmitted basic data; means for displaying various product information; and instructions from the orderer Means for transmitting purchase order information of a product to the seller terminal via the network. 13. An imaging device for imaging a part of the body of the orderer and outputting image data of the orderer, image data output from the imaging device, and information indicating a trial product selected by the orderer. Means for transmitting a trial image request including the following to the seller terminal via the network; and displaying the trial image data transmitted from the seller terminal via the network in response to the transmitted trial image request. 13. The user terminal according to claim 12, further comprising: 14. The user terminal according to claim 12, wherein the network is the Internet. 15. A means for creating diagnostic counseling information based on basic data sent from a user terminal via a network, and transmitting the created diagnostic counseling information to the user terminal via the network, Means for receiving purchase order information from a user terminal via the network. 16. Based on image data and information indicating a product to be trialed in a trial image request sent from the user terminal via the network, trial image data indicating an image after trial of the product is generated. 16. The merchant terminal according to claim 15, further comprising means for creating and transmitting to the user terminal via the network. 17. The seller terminal according to claim 15, wherein the network is the Internet.