JP2001331849A - Automatic teller machine - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an automatic teller machine which reduces a fault occurrence rate or extends the time between device replacements and periodic inspections. SOLUTION: The fault rates or lives of an A stacker 8, a B stacker 9 and a C stacker 10 are decided, the priority of the stacker to be subjected to payment is decided on the basis of the fault rates or the lives, and the stackers are used to feed out money in order of priority.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transaction apparatus, and more particularly, to an automatic transaction apparatus capable of reducing the rate of occurrence of failures or extending the period until device replacement or periodic inspection.

[0002]

2. Description of the Related Art In a conventional automatic transaction apparatus, when a failure such as a jam or poor separation occurs, a bank clerk or a maintenance staff visits and removes and recovers the failed banknote, and the same failure occurs repeatedly thereafter. In that case, the equipment was replaced. Also,
Statistics such as the number of transactions per stacker and the number of errors
It was used as a guide for when staff and maintenance personnel should replace and clean rollers and sensors.

[0003]

However, in the above-described conventional automatic transaction apparatus, if the equipment cannot be replaced because the roller is worn or the sensor is dirty, and the equipment cannot be replaced, the jam occurs. There is a problem that the same obstacle is likely to occur again only by removing the banknote and restoring it.

[0004] Further, since a plurality of bill stackers are used at different frequencies, each stacker has a long life and a short life. If a short-life stacker is used in a transaction, there is a problem that a failure is likely to occur due to performance degradation due to a short life. Also, for example, if the stacker set on a ten thousand yen ticket tends to be an obstacle, and you try to withdraw 12,000 yen,
Instead of one million-yen ticket and two thousand-yen tickets, one thousand-yen ticket with alternative withdrawal
There was a problem that service to customers would be reduced if two cards were dispensed.

[0005]

SUMMARY OF THE INVENTION Therefore, an automatic transaction apparatus according to a first aspect of the present invention determines the priority of at least two stackers for storing bills, and causes the stacker having the higher priority to withdraw money. I tried to go. As a result, it is possible to pay out preferentially according to various standards such as the failure rate and the life of each stacker.

The automatic transaction apparatus according to a second aspect of the present invention determines the failure rate or the life of at least two stackers for storing bills, and determines the priority of the stacker for dispensing money based on the failure rate or the life. The configuration is characterized in that it is determined and the high-priority stacker is used to withdraw money. As a result, the dispensing operation from a stacker with a high failure rate can be suppressed, so that the occurrence rate of failure can be reduced, and the dispensing operation from a short-life stacker can be suppressed. The period until replacement or periodic inspection can be extended.

Therefore, in the automatic transaction device of the present invention,
If the roller cannot be replaced because the roller is worn or the sensor is dirty and the replacement device is not available, the stacker with a low failure rate can be used for some time without removing the jam bill and restoring it. Can be withdrawn without frequent failures. Further, since the frequency of use of each stacker can be made the same, the occurrence of a failure can be suppressed even if all parts are replaced at the same time.

[0008]

Embodiments of the present invention will be described below with reference to the drawings. It should be noted that the present invention is not limited by this. FIG. 1 is an external view of the automatic transaction apparatus. In FIG. 1, a customer operation screen (touch panel) 1 is provided on the customer service side of the automatic transaction apparatus to display guidance text, operation keys, and the like, and to operate the customer.
A card receiving section 2 for inserting a card such as a cash card into the apparatus or discharging the card from the apparatus; a passbook receiving section 3 for inserting a passbook into the apparatus or discharging the passbook from the apparatus; A bill receiving unit 4 for inserting a bill into the device or discharging a bill from the inside of the device and a coin receiving unit 5 for inserting a coin into the device or discharging a coin from the inside of the device are formed.

FIG. 2 is a block diagram of a main part of the banknote pay-in / pay-out device of the automatic transaction apparatus, and shows a state along a banknote transport path. In FIG. 2, a discriminating unit 7 that discriminates the authenticity, type, and the like of the banknote from the banknote receiving unit 4 along the banknote transport path 6.
, An A stacker 8 for storing thousands of tickets, a B stacker 9 for storing 2,000 tickets, a C stacker 10 for storing thousands of tickets, a supplementary cassette 11, and a reject BOX 13. The supplementary cassette 11 is provided with a collection unit 12, and in this collection unit 12, bills of 2,000, 2,000, and 1,000 bills collected from each of the A stacker 8, the B stacker 9, and the C stacker 10 are collected. In the upper part of the collection unit 12, each of the A, 8, 2,000, and 1,000 bills to be replenished to the A stacker 8, the B stacker 9, and the C stacker 10 is stored. In the reject box 13, the bill discriminated from the reject bill by the discriminating unit 7 is stored. It is assumed that a CPU (not shown) executes a program stored in a storage medium (not shown) to execute processing described later. The CPU has a memory, and various areas are set in the memory when a program for executing the processing of the present invention is running.

FIG. 3 shows a memory configuration diagram of the banknote pay-in / pay-out device. In this memory, error tables 14 to 16 for writing errors for each stacker, denomination setting areas 17 to 19 for writing denominations set for each stacker, and transaction number areas 20 to 19 for writing the number of transactions in which each stacker has been activated. 22,
It has failure number areas 23 to 25 and failure rate areas 26 to 28, and further has a priority area 29 and a failure rate threshold area 3
0, which has a threshold region 31 for life. Error table 14 ~
16 stores an individual error code for each stacker. In the priority order area 29, it is set which of a 1,000 yen note and a 2,000 yen note is to be paid out preferentially. The denomination setting area 17 is an area in which the denomination of the A stacker 8 is set. The denomination setting area 1
Reference numeral 8 denotes an area for setting a denomination of the B stacker 9, for example, a 2,000 yen note. The denomination setting area 19 is C
This is an area in which the denomination of the stacker 10 is set. Each setting is set by a staff member or a maintenance staff using a maintenance utility (not shown) before the operation starts. Similarly, for example, a priority area 29 for setting a priority of 1000 yen ticket, a failure rate threshold area 30 for setting a threshold value at which failure rate is determined to be a failure, a life threshold area 31 is also set. The priority area 29, the failure rate threshold area 30, and the life threshold area 31 may be changed during operation.

Next, an example of calculating the failure rate will be described. First,
When an error occurs in the withdrawal transaction, the CPU (not shown) searches the error tables 14 to 16 of each stacker for the same error code, and if so, the number of failures of the corresponding stacker. The area 23 to 25 is incremented by one. Then, the transaction number area 20 to 22 and the failure number area 2
Extract the number of transactions and the number of failures from 3 to 25, for example,
Failure rate [%] = (number of failures / number of transactions) × 100 is calculated. The failure rate is stored in failure rate areas 26 to 28 on the memory. If the transaction successfully withdraws money from the stacker, the transaction number area of the corresponding stacker is 20 to 22.
Is incremented by one.

Next, the processing of the present invention based on the priority order at the time of withdrawal will be described. FIG. 4 shows a flowchart of the priority order at the time of dispensing a 1,000 yen note and a 2,000 yen note. First, if the priority is set to give priority to the 1,000 yen ticket (S1,
Yes), the failure rate of the stacker set for the 1,000 yen ticket exceeds the failure rate threshold 30, and the failure rate of the stacker set for the 2,000 yen ticket does not exceed the failure rate threshold 30 (S
(2, Yes) or if the life of the stacker set for the 1,000 yen ticket exceeds the life threshold 31 and the life of the stacker set for the 2,000 yen ticket does not exceed the life threshold 31 (S3, Yes), withdrawing the 2,000 yen ticket with priority (S
7) If not, give priority to the 1,000 yen ticket (S
2, No, S3, No, S4).

When the priority order is set to give priority to the 2,000 yen note (S1, No), the failure rate of the stacker set for the 1,000 yen note does not exceed the failure rate threshold 30. , And the failure rate of the stacker set on the 2,000 yen ticket,
Exceeded the failure rate threshold 30 (S5, Yes), or
The life of the stacker set on the 1,000-yen ticket is the life threshold 31
And the life of the stacker set in the 2,000 yen ticket exceeds the life threshold 31 (S6, Ye
s), withdrawing with priority on the 1,000 yen ticket (S4), and withdrawing with priority on the 2,000 yen ticket otherwise (S5, No, S6, N)
o, S7).

Here, the failure rate of the stacker set in the 1,000 yen ticket is the failure rate of the corresponding stacker in the memory (26
28), and the life of the stacker set in the 1,000-yen ticket is the number of transactions of the corresponding stacker on the memory (20 to 2).
Refers to 2). Similarly, the failure rate of the stacker set in the 2,000-yen ticket is the failure rate (26 to 28) of the corresponding stacker in the memory, and the life of the stacker set in the 2,000-yen ticket is This refers to the number of transactions (20 to 22) of the relevant stacker.

For example, in the case of dispensing 7,000 yen, dispensing with priority of 1,000 yen ticket means dispensing seven thousand yen tickets with seven sheets, and preferentially giving 2,000 yen ticket. Withdrawing means dispensing three 2,000 yen tickets and one 1,000 yen ticket. When the maintenance staff or the clerk performs maintenance and eliminates the cause of the failure, the transaction number areas 20 to 22, the failure number areas 23 to 25, and the failure rate areas 26 to 28 are cleared to zero from a maintenance utility (not shown).

According to the above-described embodiment, it is determined from the statistics of the accumulated transaction data that the banknotes of the stacker with a low failure rate or a long life are preferentially dispensed without deteriorating the service to the user. Accordingly, it can be expected that the failure occurrence rate of the automatic transaction apparatus will be reduced, and that the time required for the staff and maintenance staff to replace the equipment and perform the periodic inspection will be extended.

[0017]

As described above, according to the automatic transaction apparatus of the present invention, the dispensing operation from the stacker having a high failure rate can be suppressed, so that the failure occurrence rate can be reduced, and the service life can be reduced. Since the dispensing operation from the short stacker can be suppressed, it is possible to obtain an effect of extending the period until device replacement or periodic inspection.

Therefore, in the automatic transaction device of the present invention,
If the roller cannot be replaced because the roller is worn or the sensor is dirty and the replacement device is not available, the stacker with a low failure rate can be used for some time without removing the jam bill and restoring it. Can be withdrawn without frequent failures. In addition, since the frequency of use of each stacker can be made substantially the same, it is possible to suppress the occurrence of a failure even when all parts are replaced at the same time.

[Brief description of the drawings]

FIG. 1 is an external view of an automatic transaction apparatus.

FIG. 2 is a block diagram of a main part of a banknote pay-in / pay-out device of the automatic transaction apparatus according to the embodiment;

FIG. 3 is a memory configuration diagram of the banknote pay-in / pay-out device according to the embodiment;

FIG. 4 is a flowchart of a priority order when dispensing 1,000 yen and 2,000 yen tickets.

[Explanation of symbols]

 1 Customer Operation Screen 2 Card Receiving Section 3 Passbook Receiving Section 4 Banknote Receiving Section 5 Coin Receiving Section 6 Banknote Transport Path 7 Discrimination Section 8 A Stacker 9 B Stacker 10 C Stacker 11 Supplementary Cassette 12 Collection Section 13 Reject Box 14 A Stacker Error table area 15 B stacker error table area 16 C stacker error table area 17 A stacker denomination setting area 18 B stacker denomination setting area 19 C stacker denomination setting area 20 A Stacker transaction number area 21 B Stacker transaction volume area 22 Stacker transaction volume area 23 A Stacker failure area 24 B Stacker failure area 25 C stacker failure area 26 A Stacker failure rate area 27 B Stacker failure rate area 28 C stacker Failure rate area 29 priority area 30 Failure rate threshold area 31 Lifetime threshold area

Claims (2)

[Claims] 1. An automatic transaction apparatus wherein the priority of at least two stackers for storing bills is determined, and the higher-priority stackers are used to withdraw money. 2. The failure rate or the life of at least two stackers for storing bills is determined, the priority of the stacker to be dispensed is determined based on the failure rate or the life, and the stacker with the higher priority is dispensed. An automatic transaction device characterized in that: