JP2001331714A - System for vicariously making reservation - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system for vicariously making reservations which is convenient for lodging facilities as well as users. SOLUTION: Lodging facilities information is received from the lodging facility by FAX and is converted into code data by an OCR device 11. A database server 13 specifies contents of code data to generate empty room guide information of each lodging facility and opens this information to the Internet L2 through a Web server 15. A user can demand reservations for use of equipment via FAX data or Web data. When it is received by FAX, it is converted into code data by the OCR device. Contents opened to the Internet are updated in real time. When reservations are received, the lodging facility is informed if it by FAX, and information of the same contents sent to the lodging facility is printed out to the user.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a reservation agency system for making an agency reservation for a product or service to an agency that provides the product or service.

[0002]

BACKGROUND OF THE INVENTION In an institution that provides goods and services, when the number of goods or services that can be provided is limited, generally, a person who wants to provide (hereinafter, "user") is required You need to make a reservation. For example, in the case of an accommodation facility existing in a sightseeing spot or a popular accommodation facility, reservations are indispensable because applicants are concentrated.

In the case of an accommodation facility, a reservation is generally made in the following procedure. (When the user makes a reservation directly with the accommodation facility) 1) The user inquires the accommodation facility of the availability on the desired date. 2) The accommodation facility notifies the user of the availability and confirms whether or not to make a reservation. 3) When making a reservation for a user, the user conveys information necessary for the reservation, such as his / her name, address, contact information, and number of guests. 4) The accommodation facility manages it using a reservation ledger or the like. 5) Issue a coupon to the user or an alternative to which a reservation confirmation can be made. (When the user makes a reservation with a travel agency) 1) The user informs the travel agency of the name of the accommodation facility and the desired date of accommodation, and inquires whether there is a vacancy. 2) The travel agency inquires of the accommodation facility whether the accommodation facility can be reserved according to the content desired by the user. If there is a vacancy, inform the user to that effect. 3) When making a reservation for a user, the user transmits information necessary for the reservation, such as his / her name, address, contact information, and number of guests, to a travel agency. 4) The accommodation facility and the travel agency manage the user's reservation information in a reservation ledger or a management ledger instead of the reservation ledger. 5) The travel agency issues a coupon or a substitute for a reservation confirmation to the user.

As described above, after applying for a reservation, it takes a lot of time to complete the reception at the accommodation facility. This burdens both the user and the accommodation facility. In order to avoid such a burden, in the case of a major accommodation facility, a system is provided in which a user can make a reservation through a travel agency in cooperation with a travel agency. However, in the case of an accommodation facility that does not have such a system, one issue is how to communicate the user's self-introduction information and the current vacancy status to the user and make a reservation. A major travel agency pre-selects some rooms at affiliated accommodations and autonomously accepts user reservations for these rooms, eliminating the need to contact accommodations each time. Costs and purchase prices are also being reduced. From the viewpoint of accommodations, the sales power of a major travel agency is thankful, but there are cases in which severe conditions must be met, such as returning a large amount of unsold rooms just before the day of accommodation.

[0005] Recently, with the spread of the Internet, users have been able to obtain information on accommodation facilities and make reservations for desired accommodation facilities through a Web browser. However, not all inns and hotels, which are said to be 70,000 nationwide, can have computers that can connect to the Internet. The same applies to the user. In addition, in order to accept a reservation for a room via the Internet or to publish the current reservation status that changes from time to time on the Internet, it is necessary to arrange a dedicated operator in the accommodation facility. It is also conceivable to ask a travel agency or a dedicated agency, but in either case, a fee is charged, and the operation cost increases, and the service does not last long.

[0006] Such a situation commonly occurs not only at accommodation facilities but also at institutions where the number of products and services that can be provided is limited and reservations by users are essential.

[0007] In view of the above situation, it is a main object of the present invention to provide a reservation agency system which is convenient for both a user and a provider of goods or the like.

[0008]

A reservation agency system according to the present invention for solving the above problems receives accommodation facility information on accommodation facilities which can be reserved from the accommodation facility side by facsimile data and converts the received facsimile data into code data. Means for converting, means for specifying the contents of the converted code data and generating vacancy guidance information for each accommodation facility, and transmitting the generated vacancy guidance information for each accommodation facility to a computer network to which the self is connected. Means for announcing the accommodation, means for receiving a reservation request for facility use addressed to any of the accommodation facilities, and when the accommodation facility information is newly accepted or when the reservation request is accepted, the contents of each acceptance are announced Means for reflecting the contents in real time, and personal information of the reservation person who made the reservation request and the contents of the reservation in facsimile data at the accommodation facility side The reserved information indicating that accepts the reservation and notifies, characterized by comprising means for notifying to the subscriber in the data form when acceptance of the reservation claims.

From the viewpoint of the convenience of the user making the reservation, means for distributing the form for reservation request as facsimile data in response to the request, receiving the reservation request based on the distributed form as facsimile data, and receiving the received facsimile data To the code data, and the content of the reservation request is specified from the converted code data.

[0010] Another reservation agency system of the present invention is a means for receiving accommodation facility information relating to a reservable accommodation facility from the accommodation facility side, and specifying the received accommodation facility information to provide vacancy guidance information for each accommodation facility. Means for generating, means for publishing the generated vacancy guidance information for each accommodation facility to the computer network to which it is connected, and receiving a facility use reservation request addressed to any of the accommodation facilities as facsimile data Means for converting the received facsimile data into code data, and means for reflecting each received content in the published content in real time when the accommodation facility information is newly received or when the reservation request is received, and Notify the accommodation facility side of the personal information of the requester who made the reservation request and the details of the reservation in the data format when the accommodation facility information was received. Characterized by comprising a means for notifying to the subscriber the reserved information indicating that both accepts the reservation facsimile data.

Another reservation agency system according to the present invention is a means for receiving, as facsimile data, merchandise or information relating to a service which can be provided by an organization which provides goods or services, and converting the received facsimile data into code data. Means for specifying the contents of the converted code data to generate remaining information on provision of goods or services for each provider, and means for publishing the generated remaining provision information to the computer network to which it is connected When,
Means for receiving a reservation request for a product or service addressed to any of the providing organizations, and, when the product or the like information is newly received or when the reservation request is received, the content of each reception is added to the published content in real time. Means for reflecting the personal information of the reserving person who made the reservation request and the contents of the reservation to the providing organization by facsimile data, and receiving the reserved information indicating that the reservation was accepted when the reservation request was received. Means for notifying the reservation person in a data form.

[0012] Another reservation agency system of the present invention is a means for receiving merchandise or service-related information on goods or services that can be provided by an organization that provides goods or services, and specifying and providing the contents of the received merchandise or information. A means for generating residual information on provision of goods or services for each institution, a means for publishing the generated residual supply information to the computer network to which it is connected, and a means for producing goods or services destined for any provider Means for receiving the reservation request as facsimile data and converting the received facsimile data to code data, and when receiving the product or the like information newly or upon receiving the reservation request, the contents of each reception are converted to the published contents. Means for reflecting the time and personal information of the reserving person who made the reservation request and the contents of the reservation received the product etc. information Kino characterized by comprising a means for notifying the reserved information indicating that accepts the reservation to the subscriber facsimile data and notifies the providers side data form.

[0013] Another reservation agency system of the present invention includes a computer connected to the Internet and a communication interface device connected to a public line. The communication interface device converts facsimile data input via the public line into computer-readable code data and outputs the code data to the computer, and outputs data obtained from the computer to a source of the facsimile data. Things. The computer reads and executes a predetermined program code, thereby receiving information on a product or the like related to the content of a product or a service that can be provided by an organization that provides the product or service by the code data or via the Internet. Means for generating remaining information on the remaining goods or services for each providing institution based on the received information on the goods and the like, means for publishing the generated remaining information for each providing institution to the Internet, and the code A means for receiving a reservation request for goods or services destined for any provider provided by data or via the Internet, and when newly receiving the goods or information or receiving the reservation request Means to reflect the contents of each acceptance to the announced contents in real time, and the person who made the reservation request Means for notifying the providing organization of the personal information and the contents of the reservation by facsimile data or code data, and notifying the reserved person of the reserved information indicating that the reservation has been accepted in the data form at the time of receiving the reservation request; Is formed.

The above-mentioned reservation agency system is formed by reading and executing a program code by a predetermined computer system, for example, a personal computer or a workstation having a function of connecting to the Internet. Such a program code is stored in a computer-readable recording medium, for example, a CD-ROM.
(Compact disk type read-only memory).

[0015]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, an embodiment in which the present invention is applied to a reservation agency system for making a reservation agency for an accommodation facility will be described.

FIG. 1 is an overall configuration diagram of a network system including a reservation agency system according to the present embodiment. The reservation agency system 10 receives accommodation facility information on accommodation facilities that can be reserved from the accommodation facility side, generates vacancy guidance information for each facility, publishes the vacancy guidance information on behalf of the accommodation facility, and provides When the reservation request for use of the accommodation facility is received from, the reservation contents are notified to the accommodation facility side. A reservation confirmation is sent to the user.

[0017] The accommodation facility is connected to the public line L1.
An accommodation facility 20F having an AX machine (facsimile machine, the same applies hereinafter) 21 and a P which can be connected to the Internet L2.
Any accommodation facility 20P having a C (personal computer, the same applies hereinafter) 22 may be used. The same applies to the user. In this embodiment, both the access of the user 30F having the FAX device 31 and the user 30P having the PC 32 connectable to the Internet L2 are permitted. The user 30P has a printer 33 for printing data received by the PC 32.

The reservation agent system 10 is, specifically,
It includes a CR device 11, a FAX-BOX 12, a database server 13, a database 14, and a Web server 15. The OCR device 11 is a device that converts facsimile data (hereinafter, “FAX data”) received from the public line L1 into computer-readable code data. The conversion into the code data may be performed after the paper printed by the facsimile machines 21 and 31 is automatically conveyed and converted into image data.
Alternatively, it may be performed directly from the pre-print image data received from the printer 1 or 31.

The FAX-BOX 12 is a facsimile apparatus for realizing a permanent facsimile service, and provides various kinds of guidance data (accommodation facility guidance, use of the system (including guidance on how to take forms)) as facsimile data, and accommodation facilities. The present room availability information, etc.) and form data (reservation registration form, reservation application form, etc.) are accumulated, and these are automatically distributed upon request. More specifically, it receives an input of a specific number from the FAX device of the distribution destination and returns FAX data corresponding to the number. The accommodation facility 30F and the user 30F can access the FAX-BOX 12 at any time to obtain desired FAX data. For example, without using the Internet, it is possible to retrieve information on accommodation facilities and vacancy information, and to retrieve a vacancy registration form and a reservation application form.

The database server 13 has a FAX-BO
If there is a change in the data stored in X12 (the above-mentioned guidance data or form data), it is updated as needed, and the facility management data (registration code / authentication code, Storage, update, and the like of the facility name, location, contact information, etc.), inventory data (the number of reservable rooms allocated from each accommodation facility), and reservation management data (data indicating the reservation status of each accommodation facility). Manages reading and other operations. When using the membership system, the user's name, address, phone number, fax number,
Perform registration management of member numbers. Database server 13
Has a function of specifying the content of the code data input from the OCR device 11 and performing a required process based on the specified content, a function of notifying a source of the code data and a registered contact, and a database. 14 has a function of creating a latest vacancy status table, a reservation guide, a reservation confirmation, a reservation cancellation confirmation, and the like based on the data accumulated in.
If the recipient of the created reservation guide or the like has a FAX device, convert it to FAX data and send it to the FAX device. If the access is performed via a Web browser, The reservation guide and the like are transmitted as electronic data. That is, when there is a notification item to the user, the notification is made in the data form when the reservation request is received.

The Web server 15 is mounted on a computer (including the PCs 22 and 32) connected to the Internet L2 by editing introduction information on accommodation facilities and vacancy guidance information for each accommodation facility on a Web page. A function that allows a web browser to browse
A function to accept a reservation request input via page b, a function to reflect the change in real time when a change occurs in the vacancy guidance information (display content update), and a reserved state indicating that the reservation has been accepted And a function of notifying the requester of the reservation request.

The database server 13 to which the database 14 is connected and the Web server 15 are computers connected in a form capable of two-way communication over a local network, and the CPU executes program codes recorded on a recording medium. By reading and executing, each of the above functions is realized.

Next, a description will be given of an operation mode of the reservation agency system 10 configured as described above. The operations are: vacancy registration by accommodation facilities, publication of vacancy information for each accommodation facility by Web server 15, accommodation reservation by user, update of published contents,
This is performed by repeating the notification to the user and the accommodation facility.

<Vacancy registration 1: FAX data> Accommodation 2
FIG. 2 shows the procedure of vacancy registration from 0F. In FIG. 2, "center" indicates a place where the agency management system 10 of the present embodiment is deployed, usually a travel agency. Accommodation 2
The person in charge of 0F first obtains a form from the FAX-BOX 12 (H101). This procedure is unnecessary if the information is stored in advance by copying or the like.

The form is an “vacancy registration table” as exemplified in FIG. This vacancy registration table is a kind of OCR sheet, and required information can be conveyed only by handwriting in a broken line frame with arithmetic numerals. The reason why the broken line frame is used is to make it easy to distinguish the difference from the written character represented by the solid line. A cutout area mark is attached to the vacancy registration table so that the cutout area can be automatically recognized, and a predetermined position (upper left in the illustrated example) is set to prevent misrecognition of the form type and the top and bottom right and left. Is marked with a reference mark. The OCR device 11 has a reference mark position detecting means, and determines the validity of the character cutout position for each form based on whether the reference mark is present at a predetermined position. The same applies to other OCR sheets used in the present embodiment. Items to be entered in the broken line frame of the vacancy registration table include the facility code assigned to each accommodation facility and the registered contents (for example, “1” for new vacancy registration, “2” for additional vacancy registration). If the vacancy is raised, "3"), the date of registration, a course code indicating a pre-registered accommodation cost plan, and the number of registered rooms for each day are available. In the case of additional registration or increase in the number of vacant rooms, the number of rooms added as a result of adding or raising the number of registered rooms on a daily basis will be entered.

After filling the above information in the vacancy registration table,
The fax is transmitted to the center by the fax device 21 (H10
2). At this time, the form data flowing through the public line L1 becomes facsimile data (image data).

At the center, the received facsimile data is converted into code data (for example, text data) by the OCR device 11 (C101, C102) and output to the database server 13. Database server 13
Identifies accommodations based on the content of the code data,
The specified contents are reflected on the stored contents of the database 14. For example, in the case of a new registration, the inventory data and the reservation management data in the database 14 are initialized. In the case of additional registration or vacancy raising, inventory data and reservation management data are updated in real time (C103).

The center automatically creates a "vacancy registration confirmation" in which the content of the vacancy registration specified as described above is entered, and transmits this to the accommodation facility 20F as FAX data (C104). Since the data to be transferred to the vacancy registration confirmation has been recognized by the OCR device 11, this procedure is currently essential. If there is a content change, the procedure from H102 is repeated. Then, W
It is made public to the public through the web server 15 (Web page) (C105). Thus, all computers connected to the Internet L2 and equipped with a Web browser can browse the vacancy information of each accommodation facility. By preparing the registered vacancy information in the FAX-BOX 12, even a user who cannot access the Internet can check the vacancy information for each accommodation facility.

<Vacancy Registration 2: Web Data> In the case of an accommodation facility 20P having a PC, vacancy registration can also be performed by data (Web data) input through a Web page. FIG. 3 shows the procedure in this case. 2 is different from the case of FIG. 2 in that authentication by ID and password is required at the time of access from the accommodation facility 20P, and at the time of authentication, a form form (the same content as that of FIG. 6) is sent from the center to the accommodation facility. (H201, C201, C202), data entry and transmission are performed directly on the Web page by an input device such as a keyboard (H202), and a confirmation note (the contents are the same as those in FIG. 7). This is a point directly returned to the PC 21 as Web data (C204). In addition, by providing guidance on how to access using a Web browser when registering a vacancy using FAX data and guidance on accessing using FAX data when registering a vacancy using a Web browser, convenience to accommodation facilities can be improved. Can be planned.

<Accommodation Reservation 1: FAX Data> FIG. 4 is a procedure diagram when the user 30F makes a reservation application using the FAX device 31. The user 30F has a FAX-BOX
Then, a reservation application form is obtained from 12 (Y101). The reservation application form is a kind of OCR sheet illustrated in FIG. 9 and can transmit necessary information by writing handwritten characters and numbers in a broken line frame. Items to be entered in the broken line frame include the user's name, address, member number, application date 64, desired accommodation 65, desired accommodation 66, desired course 67, number of guests 68, number of accommodations 69, telephone number and F
A contact 70 such as an AX number or an e-mail address is to be entered. The user 30F fills in this reservation application form and sends it to the center via the FAX device 31 (Y102). The application form data in this case is facsimile data.

At the center, the received facsimile data is converted into code data (for example, text data) by the OCR device 11 (C301, C302) and output to the database server 13. Database server 13
Specifies the contents of the code data and accepts the reservation, and reflects the specified contents in the contents stored in the database 14. For example, the stock data and the reservation management data in the database 14 are updated (C303).

The center automatically creates a "reservation confirmation" in which the contents of the reservation specified as described above are entered, and transmits this to the user 30F as FAX data (C30).
4). The reservation confirmation has, for example, the content shown in FIG. If there is a content change, the procedure from Y102 is repeated. For the accommodation facility, a “reservation letter” as shown in FIG. 8 is automatically created and is used as facsimile data (when the accommodation facility wants to transmit to the facsimile machine) or Web mail as the reservation information. Such electronic data (when the accommodation facility desires transmission by PC) is transmitted to the accommodation facility (C305). The accommodation facility receives the reservation information (H301). The user 30F sends the confirmation note data to F
The AX device 31 receives and prints the reservation confirmation (Y10
3). The printed reservation confirmation is used when the user 30F presents it to the accommodation on the day of actually staying. This booking confirmation contains all booking information,
Since the contents are the same as the "reservation notification form" previously transmitted to the accommodation facilities 20F and 20P, it is expected that the reception work at the accommodation facility will be quick. The center is Web server 1
5 (Web page) is updated in real time (C
306). This makes it possible to make a reservation application based on the latest information.

<Accommodation Reservation 2: Web Data> In the case of the user 30P having a PC, a reservation application can also be made by Web data input through a Web page.
FIG. 5 shows the procedure in this case. 4 is different from the case of FIG. 4 in that the Web of the PC 31 operated by the user 30P
The point that the search can be performed while checking the availability of the desired accommodation facility through the browser (Y201), and data entry and transmission to the reservation application form as shown in FIG.
The point (Y202) that can be made on the page and the confirmation letter (the content is the same as that of FIG. 7) are directly converted to electronic data as PC3.
1 (C403). Other procedures are the same as those in FIG.

Although not shown, the user 30
F, in preparation for the reservation cancellation from 30P, partner with the fee payment system owned by the convenience store in advance,
A deposit or a reservation fee may be collected.

In the reservation agency system 10, information on vacancies from the accommodation facility up to about three months ahead is received in the "vacancy registration table". In this case, the data becomes enormous as the number of accommodation facilities increases, but in the present embodiment, the registered vacant room information is read out by a machine without human intervention and made into a database, and the published contents on the Web page are stored in real time. , Accurate room availability information can be promptly provided to many users. Also,
Until the vacancy announced on the Web page becomes 0, the reservation is automatically accepted without any human intervention, so that the operation cost can be reduced.

Also, when the accommodation facility wants to add a vacancy or suddenly wants to increase the vacancy, the vacancy registration table can be used to additionally register a vacancy and raise the vacancy.
Accommodations will be able to freely control the availability of vacancies depending on the situation. As a result, even if the accommodation facilities cannot use PCs and the Internet, fax
As long as the device is provided, the user can use the accommodation facility at a desired price at a desired price, and a user who utilizes the user who watches the Internet can be easily acquired.

Of course, the accommodation facility 20P that can utilize the PC and the Internet can register, add, and raise vacancies through the Web page.
If the utilization of the device and the computerization progress, the reservation agency system 10 of the present embodiment can be used step by step, such as utilization of the Internet by a PC. At the same time, fax
It is of course possible to use the device and the Internet together.

If the user cannot utilize the Internet, he / she can make a reservation application from the facsimile apparatus 31 using a predetermined “reservation application form”, and the accommodation facility can be easily booked.

Further, information on accommodation facilities and vacancy information
FAX-BOX whose contents are linked to the database 14
12 and the like, the accommodation facility 20F and the user 30F
Can retrieve the necessary information at any time, making it easy for middle-aged and elderly people who have little interest in the Internet to make a reservation for the desired place.

As described above, the accommodation facility can acquire a large number of users without taking the conventional risks, and the travel agency can execute the tour business with the accommodation reservation without any trouble. Yes, the user can easily reserve the accommodations that he / she wishes, and all three will have an advantage.

Although the present embodiment is as described above, the reservation agency system of the present invention can be applied not only to the above-mentioned accommodation agency reservation agency but also to the provision of other products or services. Things. In other words, new registration, additional registration, and raising of the remaining information (equivalent to the vacancy in the above embodiment) of the provided remaining information (equivalent to the vacancy in the above embodiment) using the “registration table” as shown in FIG. We
b data, and the facsimile data is converted into code data. The fact that the received content is published on the Internet, the request for reservation of goods or services from the user to any provider is received by FAX data or Web data, and the FAX data is converted into code data, Is to be reflected in the published content in real time,
Notify the providing organization of the personal information of the reservation requester who made the reservation request and the details of the reservation in the data format at the time of receipt, and to the reservation person in the data format at the time of receipt of the reserved information indicating that the reservation was accepted The point of notification is the same as in the above embodiment.

Examples of reservations for providing goods or services include reservations for purchasing goods, reservations for playing golf courses, reservations for the use of restaurants and restaurants, reservations for participation in events such as sports and music, reservations for the use of leisure facilities, Reservation for consultation at a hospital, reservation for dispensing at a pharmacy, and the like can be given.

In the present embodiment, the case where the Internet L2 is used has been described because it is necessary to publish the above provided remaining information to more users, but other computer networks (premise network, personal computer, etc.) Communication network) can be employed in practicing the present invention.

[0044]

As is clear from the above description, according to the reservation agency system of the present invention, it is possible to provide a reservation agency system that is convenient for both the provider of goods and the like and the recipient. .

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram of a network system including a reservation agency system of the present invention.

FIG. 2 is an explanatory diagram of a procedure for registering a vacancy from an accommodation facility to a center using FAX data.

FIG. 3 is an explanatory diagram of a procedure in a case where a room is registered from an accommodation facility to a center using Web data.

FIG. 4 is an explanatory diagram of a procedure when a user makes a reservation application to a center using FAX data.

FIG. 5 is an explanatory diagram of a procedure when a user makes a reservation application to a center using Web data.

FIG. 6 is a diagram showing an example of a layout of a vacancy registration table used by an accommodation facility.

FIG. 7 is a diagram showing an example of a layout of a vacancy registration confirmation sent to an accommodation facility.

FIG. 8 is a diagram showing an example of a layout of a reservation report sent to an accommodation facility.

FIG. 9 is a diagram showing an example of a layout of a reservation application form used by a user.

FIG. 10 is a diagram showing an example of a reservation confirmation sent to a user after a reservation application.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 Reservation agency system 11 OCR apparatus 12 FAX-BOX 13 Database server 14 Database 15 Web server 20F, 20P Accommodation 30F, 30P User 21, 31 FAX apparatus (facsimile apparatus) 22, 32 PC (personal computer) 33 Printer L1 Public line L2 Internet

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) H04N 1/00 H04N 1/00 Z

Claims (7)

[Claims] 1. A means for receiving facsimile data from accommodation facilities regarding accommodation facilities that can be reserved and converting the received facsimile data into code data, and specifying the contents of the converted code data to provide accommodation. Means for generating vacancy guidance information for each facility; means for publishing the generated vacancy guidance information for each accommodation facility to the computer network to which it is connected; Means for receiving a reservation request; means for reflecting each received content in the published content in real time when the accommodation facility information is newly received or when receiving the reservation request; and the reservation for which the reservation request was made Of the person's personal information and the details of the reservation to the accommodation facility by facsimile data and the reserved information indicating that the reservation has been accepted Characterized in that the data form when the received approximately claim and means for notifying the relevant subscriber, reservation agent system. 2. A means for distributing a form for a reservation request as facsimile data in response to a request, a means for receiving a reservation request by the distributed form as facsimile data and converting the received facsimile data into code data. The reservation agency system according to claim 1, wherein the reservation request content is specified from the converted code data. 3. A means for receiving accommodation facility information relating to a reservable accommodation facility from the accommodation facility side; a means for specifying the received accommodation facility information to generate vacancy guidance information for each accommodation facility; Means for publishing the vacancy guidance information for each facility to the computer network to which it is connected; receiving facsimile data as a facsimile data for a reservation request for facility use addressed to any of the accommodation facilities; and code data for the received facsimile data Means for converting the accommodation facility information into new or received reservation requests, and means for reflecting each received content in the published content in real time; and Notify the accommodation facility side of the personal information and the details of the reservation in the data format at the time of receiving the accommodation facility information, and indicate that the reservation was accepted. Characterized by comprising to reserved information facsimile data and means for notifying the relevant subscriber, reservation agent system. 4. A means for receiving, as facsimile data, information on goods or services that can be provided by an institution that provides goods or services, and converting the received facsimile data into code data; A means for specifying the content and generating residual information on goods or services for each provider, a means for publishing the generated residual information on the computer network to which it is connected, and a means for addressing any provider Means for receiving a reservation request for a product or service, and means for reflecting each received content in the published content in real time when the product etc. information is newly received or when the reservation request is received, Notify the providing organization of the personal information of the requester who made the reservation request and the contents of the reservation by facsimile data and make the reservation Characterized in that the reserved information indicating that only with the and means for notifying the relevant subscriber in the data form when the acceptance of the reservation claims, reservation agent system. 5. A means for receiving information on goods or services relating to goods or services that can be provided by an organization that provides goods or services, and providing the goods or services for each providing organization by specifying the content of the received information on goods or services. Means for generating residual information; means for publishing the generated provided residual information to the computer network to which it is connected; and accepting, as facsimile data, a reservation request for a product or service addressed to any provider. Means for converting the received facsimile data into code data, and means for reflecting each received content in the published content in real time when the product etc. information is newly received or when the reservation request is received, The provider provides the personal information of the person making the reservation request and the details of the reservation in the data format at the time the product information was received. Characterized in that it comprises a reserved information indicating that accepts the reservation and notifies the facsimile data and means for notifying the relevant subscriber, reservation agent system. 6. A computer connected to the Internet, and a communication interface device connected to a public line, wherein the communication interface device reads computer-readable code for facsimile data input through the public line. While converting the data into data and outputting the data to the computer, the data obtained from the computer is output to the source of the facsimile data. Means for receiving goods or the like information on the contents of the goods or services that can be provided by the institution that provides the services by the code data or via the Internet, and the remaining goods or services of each providing organization based on the received goods or the like information Generate remaining information Means, means for publishing the generated remaining information for each provider to the Internet, and reservation of goods or services addressed to any provider by the code data or input via the Internet A means for receiving a request; a means for reflecting each received content in the published content in real time when the product etc. information is newly received or when the reservation request is received; Means for notifying the providing organization of the personal information and the contents of the reservation by facsimile data or code data, and notifying the reserved person of the reserved information indicating that the reservation has been accepted in the data form at the time of receiving the reservation request And a reservation agency system that forms 7. A computer system according to claim 1,
A computer-readable recording medium on which a program code for implementing the reservation agent system described in any one of the above items 6 to 6 is recorded.