JP2001306715A - System and method for supporting negotiation and recording medium recording software for negotiation support - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system and a method for supporting negotiation and a recording medium recording software for negotiation support, with which each of plural negotiators can mutually perform a negotiation without interposing a negotiation supporter while referring to the negotiation contents of the other negotiators. SOLUTION: A negotiation support server S1 is provided with a member information managing part 1, user DB 2, dealer DB 3, a negotiation contents storage part 4 for writing specific negotiation contents when these negotiation contents are inputted from a user and a dealer registered as members, a bulletin board generating part 5 for generating an open bulletin board presenting the negotiation contents written in the negotiation contents storage part 4, a bulletin contents selecting part 6 for selecting contents to be presented on the open bulletin board, an identification display control part 7 for controlling the identification display of a negotiator, a display switching control part 8 for switching a display picture corresponding to input operation from the user or dealer, a charging part 9, a settlement part 10, an information output part 11, car type DB 12, discount rate DB 13 and credit information DB 14.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a technology for supporting negotiations relating to commercial transactions, and more particularly, to a negotiation support system in which negotiators can negotiate with each other using a bulletin board managed by the negotiation supporters. The present invention relates to a negotiation support method and a recording medium on which negotiation support software is recorded.

[0002]

2. Description of the Related Art With the recent development of information and communication technology, the use of computer networks typified by the Internet is becoming widespread, and as part of this, a system for mediating the purchase and sale of products has been proposed. This system is usually realized by publishing information of a service that mediates purchase and sale of goods on a website operated by the mediator.

For example, in an intermediary service for purchase and sale of automobiles, a user who is a purchaser accesses a website from a communication terminal such as a personal computer (hereinafter, referred to as a “PC”) via an Internet line. , Review service information on a web page,
Enter purchase conditions such as desired car type, options, and price. In response, the broker introduces a dealer that matches or approximates the purchase condition input by the user from dealers registered in advance.

However, in the case of a product such as a car, whose price and other conditions differ depending on the negotiations at the time of purchase, simply asking the dealer to introduce the dealer as described above dissatisfies the user. May remain. To deal with this, on a secret electronic bulletin board where only the user and the intermediary can be seen, the user presents the purchase conditions while remaining anonymous, and the intermediary responds to it and requests quotes from several dealers on behalf of the user. A negotiation support system has been proposed in which a bargain negotiation is performed to introduce a seller who best meets the purchase conditions of the user.

[0005] In such a negotiation system, the history of negotiations between the negotiation supporter who is the mediator and the dealer is posted on a secret electronic bulletin board, and the user can refer to the information. Therefore, the user can proceed with the negotiation substantially without anonymous and without burden of negotiating directly.

[0006] Further, since the negotiation supporter performs most of the negotiations with the dealer, even if the user is not confident in his / her own negotiation ability or cannot afford enough time, he / she refers to a plurality of estimates. However, it is possible to receive discount negotiation services, and it is easy to obtain user satisfaction.

[0007]

However, in the above-described negotiation system, since the negotiation supporter who is the intermediary performs most of the negotiations with the dealer, the labor cost of the negotiation supporter is increased, and the operation of the system is increased. Costs will be higher.
In addition, many users want to negotiate without a negotiation supporter if anonymity is maintained.
In addition, the user may not be able to refer to the negotiation contents of another person for the same kind of product, so that it may be difficult to understand the final purchase price.

The present invention has been proposed in order to solve the above-mentioned conventional problems. The main purpose of the present invention is to allow negotiators to perform a pseudo interview in a mutually convenient time. Another object of the present invention is to provide a negotiation support system and a negotiation support method capable of negotiating without a negotiation supporter, and a recording medium recording negotiation support software. Another object of the present invention is to record a negotiation support system, a negotiation support method, and a negotiation support software that enable negotiations to be performed by negotiators while referring to the negotiation contents of other negotiators as necessary for each negotiation content. To provide a medium.

[0009]

In order to achieve the above object, a negotiation support system according to the first aspect of the present invention provides a negotiation support system in which distinguished persons identified as negotiation parties can write each other's negotiation contents. It is characterized by comprising: a content storage means; and a bulletin board generating means for generating a bulletin board on which the negotiation content stored in the negotiation content storage means is posted and which can be browsed by at least one of the identified persons. A negotiation support method according to a sixth aspect of the present invention captures the first aspect of the present invention from the viewpoint of a method, in which a distinguished person identified as a negotiation party inputs mutual negotiation contents. Storing the entered negotiation contents, and posting the stored negotiation contents on a bulletin board that can be browsed by at least one of the identified persons. A recording medium on which the negotiation support software according to the eleventh aspect of the present invention is recorded is obtained by capturing the invention according to the first and sixth aspects from the viewpoint of a computer-readable recording medium. Allowing the identified persons identified as the negotiation parties to input the negotiation contents of each other, storing the input negotiation contents, and posting the stored negotiation contents on a bulletin board that can be browsed by at least one of the identified persons. It is characterized by making it. According to the inventions described in the first, sixth, and eleventh aspects, the identified persons who are identified as the negotiating parties can use the bulletin board to negotiate at a time convenient to each other, such as in a pseudo interview. Since the negotiation can be performed without the assistance of the supporter, the burden on the negotiation supporter can be reduced. In addition, for example, the bulletin board can be viewed by a plurality of distinguished persons, so that the distinguished persons can establish negotiations under mutually satisfactory conditions while referring to the negotiation contents of other persons. .

According to a second aspect of the present invention, in the negotiation support system according to the first aspect, the identity information storage means storing information on the identity of the identified person and the negotiation content storage means are written. Identification display control means for controlling the display of the identity of the identified person. According to a seventh aspect of the present invention, there is provided a negotiation support method according to the sixth aspect, wherein the step of storing information relating to the identity of the identified person includes the steps of: Controlling the identity of the subject of the negotiation content posted on the bulletin board. According to a twelfth aspect of the present invention, the invention of the second and seventh aspects is viewed from the viewpoint of a computer-readable recording medium. ,
The software causes the computer to store information on the identity of the identified person, and controls the display of the identity of the subject of the negotiation contents posted on the bulletin board. According to the above-described inventions of claims 2, 7 and 12, the negotiation on the bulletin board can proceed anonymously by controlling the display of the identity of the identified person who is negotiating. To prevent a situation where one negotiating party is not satisfied with the content of the negotiation, but the other negotiating party applies for negotiations directly by telephone, e-mail or other means. Yes, the identified person can participate with confidence and proceed with negotiations.

According to a third aspect of the present invention, in the negotiation support system according to the first or second aspect, the negotiation contents posted on the bulletin board according to an attribute of the negotiation contents stored in the negotiation contents storage means. Is provided with a bulletin content selection means for selecting According to an eighth aspect of the present invention, there is provided the negotiation support method according to the sixth or seventh aspect, wherein the bulletin board is provided in accordance with an attribute of the negotiation content. And selecting a negotiation content posted in the above. According to a thirteenth aspect of the present invention, the invention according to the third and eighth aspects is viewed from the viewpoint of a computer-readable recording medium, and the negotiation support software according to the eleventh or twelfth aspect is recorded. In the recording medium described above, the software causes the computer to select negotiation contents posted on the bulletin board according to the attribute of the negotiation contents. According to the above-described inventions of claims 3, 8 and 13, for example, only the negotiation contents of the same kind of product can be posted on the bulletin board. It is possible to browse only the items worthy of, making it easier to use.

[0012] According to a fourth aspect of the present invention, in the negotiation support system according to any one of the first to third aspects, the distinguished person can recruit human resources or receive provision of goods or services. With the recipient applicant who wishes to apply for recruitment of human resources or to provide goods or services, and the content of negotiations to the negotiation content storage means by the recipient applicant Notification means for notifying the receiving applicant who can apply for recruitment of human resources or provide goods or services to the receiving applicant, that the writing has been made; and If the provider's applicant writes the negotiation contents in the negotiation contents storage means, it is necessary to recruit human resources to the provider's applicant or to receive the provision of goods or services. It the receiving side seekers can, and notifying means for notifying that there is the writing, and having at least one of the notifying means. Claim 9
The invention described in the above description captures the invention described in the fourth aspect from the viewpoint of a method. In the negotiation support method according to any one of the sixth to eighth aspects, the distinguished person recruits human resources. The applicant who wishes to receive or provide goods or services, and the applicant who wishes to apply for recruitment of human resources or provide goods or services. When the negotiation contents are input by the applicant, the applicant on the receiving side who applies for recruitment or provides products or services is notified of the entry. Steps and the recipient who can recruit human resources or receive the provision of goods or services from the provider if the provider has input the negotiation contents. In Nozomu's, the step of notifying that there is the writing, characterized in that it comprises at least one of the steps. According to a fourteenth aspect of the present invention, the invention according to the fourth and ninth aspects is viewed from the viewpoint of a computer-readable recording medium, and the negotiation support according to any one of the eleventh to thirteenth aspects is provided. In a recording medium recording software for the, the identified person,
Recipient applicants who want to recruit human resources or receive provision of goods or services, and offer applicants who want to apply for recruitment of human resources or provide products or services. , The software is provided by the computer, when the content of the negotiation is input by the recipient applicant, the recipient applicant who can apply for recruitment of human resources or provide goods or services to the recipient applicant. In addition, in the case where there is a process of notifying that the writing has been made, and when the contents of the negotiation are input by the provider of the provider, recruitment of human resources to the applicant of the provider or provision of goods or services In this case, at least one of a process of notifying that the writing has been performed to a receiving side applicant who can receive the writing is performed. According to the inventions described in claims 4, 9 and 14, as described above, for example, when there is a recipient applicant posted on a bulletin board, an application for recruitment or a product or service to the recipient applicant is made. Can be notified to the provider applicant who can provide the information. Also, conversely,
If there is a provider requester posted on the bulletin board, notify the requester who can recruit human resources to the provider requestor or who can receive the provision of goods or services. be able to. Therefore, both the recipient applicant and the provider applicant can quickly participate in the negotiation.

[0013] According to a fifth aspect of the present invention, in the negotiation support system according to any one of the first to fourth aspects, the distinguished person can recruit human resources or receive provision of goods or services. And the applicant who wishes to apply for recruitment of human resources or to provide goods or services, and who has written in the negotiation contents storage means. From
When there is an intention to directly negotiate with a specific provider applicant, and when a provider applicant who has written in the negotiation contents storage means desires direct negotiation with a specific recipient applicant And a secret bulletin board generating means for generating a bulletin board that can be viewed only by the recipient applicant and the provider applicant in at least one of cases where there is an intention to the effect. The invention according to claim 10 captures the invention according to claim 5 from the viewpoint of a method, and in the negotiation support method according to any one of claims 6 to 9, the identified person is the negotiation support method. The distinguished person is a recipient applicant who wants to recruit human resources or receive the provision of goods or services, and a provision that desires to apply for recruitment of human resources or provide goods or services. The requester of the receiving side who has input the negotiation contents is a requester who has indicated that he / she wants to directly negotiate with a specific provider requester, and inputs the negotiation contents. Only at the time of at least one of the case where the provider applicant has indicated that he wishes to directly negotiate with a specific recipient applicant, only the recipient applicant and the provider applicant can browse Steps to create a bulletin board And wherein the Mukoto. According to a fifteenth aspect of the present invention, the inventions of the fifth and tenth aspects are viewed from the viewpoint of a computer-readable recording medium.
14. In a recording medium on which the negotiation support software according to any one of 14 is recorded, the identified person is a recipient applicant who wants to recruit human resources or receive a product or service, A provider applicant who wishes to apply for a recruitment of human resources or to provide a product or service, and the software receives a specific request from the recipient applicant who has input the negotiation contents to the computer. When there is an intention to directly negotiate with the provider applicant, and an intention to directly negotiate with a specific recipient applicant from the provider applicant who has entered the above negotiation contents In this case, a bulletin board that can be browsed only by the recipient applicant and the provider applicant is generated. According to the inventions of claims 5, 10 and 15, as described above, the recipient applicant and the provider applicant who wish to directly negotiate can display their identities on a bulletin board that can be viewed only by each other,
Since the meeting date and time can be arranged, the transition to direct negotiation can be smoothly performed.

[0014]

Next, an embodiment of the present invention will be specifically described with reference to the drawings. In this embodiment,
Typically, it is realized by controlling a computer with software. The software in this case realizes the operation and effect of the present invention by physically utilizing the hardware of the computer, and the conventional technology is applied to the common parts with the conventional technology. It should be noted that the computer in the present application including the computer according to claims 11 to 15 is understood as a broad concept including, for example, a mobile communication device such as a mobile phone.

However, in this case, the types and configurations of hardware and software, the range of processing by software, and the like can be changed in various ways. For example, a hard disk drive, a disk pack,
A recording medium such as a D-ROM / DVD-ROM is also an aspect of the present invention even when used alone. Therefore, in the following description, virtual circuit blocks that realize the functions of the present invention and the embodiments are used.

Further, each part included in the present embodiment can adopt a network configuration such as a LAN. Further, the term “Internet” in the present application does not mean that the Internet is limited to the conventional Internet and its standards, but also includes those appearing in the future, such as broadband (broadband) Internet and networks including mobile communication devices such as mobile phones. This means a wide area network to which a large number of people can connect.

[1. Configuration] In the present embodiment, a negotiation support system for supporting negotiations between a user who is a car purchaser and a dealer who is a car purchaser via the Internet, and a negotiation support method executed on the negotiation support system It can be understood as a recording medium on which negotiation support software is recorded. In the following description, various databases are referred to as DBs.

FIG. 1 is a diagram showing a negotiation support server S1 constituting the present embodiment and other elements connected to the negotiation support server S1 via a computer network. The negotiation support server S1 is basically a server device capable of providing a website, transmitting and receiving mail, and exchanging other information with a communication terminal on the other side by using a standard protocol of the Internet i. A commercially available general-purpose server device can be used. This negotiation support server S1 is operated by an intermediary business operator that mediates between the user and the dealer, and a negotiation supporter (including a system administrator) appointed by the intermediary business operator.
Performs various information processing via an information input / output terminal (not shown).

Communication terminals such as PC1, PC1 'used by a user and PC2, PC2' used by a dealer can use a well-known personal computer equipped with a browser or a mobile communication device such as a mobile phone. It is connected to the negotiation support server S1 via the Internet i by a dial-up connection or the like. The user or the dealer can perform various operations such as information input and selection operation input while referring to the output screen via the respective communication terminals. These communication terminals are shown in FIG.
However, the present invention is not limited to the numbers shown in FIG.

The negotiation support server S1 includes a member information management unit 1, a user DB 2, a dealer DB 3, a negotiation content storage unit 4, a bulletin board generation unit 5, a bulletin content selection unit 6, an identity display control unit 7, a display switching control unit 8, It includes a charging unit 9, a settlement unit 10, an information output unit 11, a vehicle type DB 12, a discount market DB 13, a credit information DB 14, and the like.

The member information management unit 1 is a means for registering users and dealers and managing member information input at the time of registration. The member information includes, for example, a name, a contact, an address, a telephone number, a fax number, a mobile phone number, an e-mail address, a purchase request condition, and the like, in addition to the ID and the password. Such member information is provided by the user D
B2 and the dealer DB3.

The negotiation contents storage section 4 is a means for writing and storing the contents of negotiations when specific negotiation contents are input from the registered user and the dealer. The bulletin board generation unit 5 is a means for generating an electronic bulletin board on which the negotiation content written in the negotiation content storage unit 4 is posted. This electronic bulletin board has a public bulletin board (hereinafter referred to as an open board) that allows users and dealers to refer not only to their own negotiations but also to the negotiations of other negotiators. And a secret bulletin board (hereinafter, referred to as an appointment setting screen) that can specify each other's identity and make a meeting such as a meeting date and time. Switching from this open board directly to the appointment setting screen is a result of the user negotiating with the open board,
When it is desired to directly negotiate one-on-one with a specific dealer, the negotiation is performed based on a user's input operation to that effect.

The bulletin content selection section 6 is a means for selecting negotiation contents to be posted on the open board based on criteria previously selected by the user or the dealer. In the present embodiment, the user and the dealer can select so that the desired negotiation contents for each manufacturer are displayed.

The identity display control section 7 is means for controlling the identity display of the negotiator. Specifically, for the user and the dealer who are negotiating in the open board, only the IDs are displayed, so that the identities are controlled so as not to be identified. In the case where the screen is directly switched to the appointment setting screen, the user and the dealer can clarify each other's identities by their own input. It can also be set to be specified.

The display switching control section 8 is means for switching the display screen in accordance with an input operation from a user or a dealer. The charging unit 9 is a means for charging the user or the dealer when a predetermined input operation is performed among the input operations from the user and the dealer. The stage at which this billing is performed can be freely set, but in the present embodiment, billing is set at least when an intention to participate in the open board is input. . The settlement unit 10 is a unit that performs a process related to settlement. Specifically, the settlement unit 10 automatically issues a bill of the fee charged by the charging unit 9.

The information output unit 11 is a means for controlling the output of service guidance information from the negotiation support server S1, information on bulletin boards, and other various information. Vehicle type DB12
Is a database storing information on grades, colors, specifications, and the like regarding vehicles of various manufacturers in Japan and overseas.
The discount market price DB 13 is a database that stores a general discount market price of each vehicle. The credit information DB 14 is corporate credit information and personal credit information obtained from an external research organization. Of course, the fact that a non-payment has occurred as a result of the transaction, or the sale of used or defective items can also be registered.

[2. Operation] The operation of the present embodiment configured as described above is as follows. [2-1. Overall Flow] First, the overall flow of the processing according to the present embodiment will be described with reference to the flowchart in FIG. That is, a guide page of the negotiation support service on the website established by the negotiation supporter is displayed on the displays of the communication terminals of the user and the dealer (step 201). The user and the dealer who are registered as members by issuing the ID and the password (step 202) are identified as the negotiation parties by performing the input operation of the ID and the password, and can indicate the intention to participate (step 202). 203).

When such an input is made, an open board is displayed on the display of each communication terminal of the user and the dealer. This open board describes the history of negotiations by manufacturer up to now, and users and dealers can know the transaction market while looking at the contents of this negotiation. Also, if the transaction volume increases, it becomes difficult to find the negotiation history of a specific model from among the negotiation history only for each manufacturer. With the increase in the number of negotiations, the negotiation history of the vehicle type and the negotiation history of the sales line may be described (step 20).
4).

Next, the user and the dealer enter into the negotiation by inputting the contents of the negotiation and writing the contents on the open board (step 205). Here, upon receiving the input from the user, the user is notified that the input has been made. In the case of a market trend in which there are more buyers than sellers for a specific vehicle type, the negotiation support server S is configured to receive an input from a dealer and notify the user.
This can be dealt with by switching a flag which is a setting constant of 1. As a result of the negotiation on the open board, the user who has decided to directly negotiate with a specific dealer performs an input operation that desires direct negotiation (step 206). In the case of a market trend in which there are more buyers than sellers with respect to a specific vehicle type, a flag which is a setting constant of the negotiation support server S1 is switched so that the dealer can directly perform an input operation for requesting negotiation with the user. Can be dealt with. Also, at this time, the company credit information and the personal credit information are simultaneously displayed from the credit information DB 14, so that it can be determined whether or not they can trust each other.

As described above, the appointment setting screen is directly displayed on the displays of the respective communication terminals of the user who performed the input operation and the dealer of the other party (step 207). The user and the dealer write information directly on the appointment setting screen by inputting information regarding the identity and the meeting (step 20).
8). Thereafter, when there is an end selection input by the user or the dealer, the negotiation page closes.
In the case of a user or a dealer who has not been registered as a member, the member registration procedure described below is performed (step 209), and thereafter, the processing from step 203 onward is performed. Details of the above processing will be described below with reference to the flowchart of FIG. 3, the conceptual diagram of FIG. 4, and the display screen examples of FIGS.

[2-2. Member Registration] First, the procedure of member registration as a preparation stage for negotiation will be described with reference to FIGS. That is, as shown in FIG. 4, the user and the dealer perform a predetermined input operation from the top page of the website established by the negotiation supporter to select whether or not the negotiation by the open board is desired. Open board top page which is a screen (T-
1). On the open board top page T-1, a selection button for the user and a selection button for the dealer are displayed. By selecting each of them, a top page T-2, which is a display screen for the user, and a selection screen for the dealer are displayed. Is switched to the top page T-3 which is the display screen of.

On the top page T-2, input fields for ID and password, an ID and password issuance selection button, and a selection button for each maker are displayed. By selecting the ID and password issuance selection button, FIG. As shown in (2), the screen is switched to an entry form which is a member information input screen for the user. In the entry form for this user, the user will be asked to enter his name, address, contact phone number, email address, desired car model, purchase conditions,
A purchase time, trade-in car information, etc. are input, and these information are transmitted to the negotiation support server S1.

The transmitted information is stored in the user DB 2 by the member information management unit 1, and the
D and a password are determined. The determined ID and password are transmitted to the user by e-mail. Note that information corresponding to the vehicle type and purchase conditions input by the user is retrieved from the vehicle type DB 12 and the discount market price DB 13, and transmitted to the user together with the ID and the password. As a result, the user can obtain various information on the desired vehicle type including the discount market, and can start negotiations with reference to the information.

On the other hand, the dealer's top page T-3
In the same manner as in T-2, input fields for ID and password are provided.
An ID and password issuance selection button and a manufacturer-specific selection button are displayed. By selecting the ID and password issuance selection button, the screen is switched to a dealer ID and password issuance screen D-1 as shown in FIG. .

On the ID and password issuing screen D-1 for the dealer, the participation guide, the participation fee, and the contract are established in order to charge a different participation fee and a fee when the contract is established according to the participation mode. In this case, a fee table, buttons for selecting a shift to a data entry form for each of the individuals (so-called salesmen) who wish to participate, sales offices, and sales companies are displayed. Then, when each participating dealer selects a desired button, each screen is displayed in the personal input form F according to the selected button.
-1, It switches to the input form F-2 for sales offices and the input form F3 for sales companies. These input forms F-
In 1, F-2, and F-3, a column in which respective member information can be input is provided, and a transmission button is displayed. After entering necessary items in these fields, each participating dealer desires to select a transmission button to transmit to the negotiation support server S1.

The transmitted information is stored in the dealer DB 3 by the member information management unit 1, and an ID and a password for the dealer are determined. The determined ID and password are transmitted to the dealer by e-mail. The number set for the ID and the password differs depending on the type of the dealer. For example, in the example of FIG. 6, one set is used for individual participation, five sets are used for business office participation, and 15 sets are used for sales company participation.
Set as a set, the participation fee is different according to each. The user and dealer IDs and passwords registered as described above are also stored in the user DB2.
And stored in the dealer DB3.

[2-3. Participation in Negotiation] The user who has completed the above member registration returns to the top page T-2 in FIG. 5 by the input operation. Then, the user inputs the ID and password acquired by the member registration in the ID and password input fields, and selects any desired manufacturer-specific selection button.

The member information management unit 1 collates the entered ID and password with the ID and password stored in the user DB 2, and if the registered ID and password are not already registered, does not proceed to the next processing. If the member belongs to the member, the process proceeds to the open board display process. That is, by selecting one of the manufacturer-specific selection buttons, a switching instruction is input to the display switching control unit 8, and the screen display is switched to the open board. As shown in FIG. 4, the open board is provided with a message content selection section 6 corresponding to a manufacturer-specific selection button selected by the user.
Are generated by the bulletin board generation unit 5 for each maker selected.

The member information management unit 1 searches for a dealer that can be introduced based on the information stored in the user DB 2 and the dealer DB 3 from the desired vehicle type and address of the user who has participated in the open board, and searches for the dealer. On the other hand, the user is notified by e-mail that the user has joined the open board. Upon receiving this notification, the dealer inputs an ID and a password from the top page T-3 in FIG. 5 and selects a manufacturer-specific selection button corresponding to the content of the notification.

The member information management unit 1 collates the input ID and password with the ID and password stored in the dealer DB 3 and, if the ID and password have not been registered, does not proceed to the next processing, but registers the registered ID and password. If it is a member, the process proceeds to an open board display process as in the case of the user described above.

As shown in FIG. 4, the user and the dealer are charged by the charging section 9 when the screen display is switched to the open board by inputting the ID and the password. Then, bills and the like are automatically issued to these users and dealers by the settlement means.

[2-4. Negotiation by Open Board] Next, the details of the negotiation by the open board will be described with reference to FIGS. In the following description, a case will be described as an example in which a user and a dealer participate in negotiations by participating two people at a time. That is, when the open board is displayed as described above (step 301), as shown in OP-1 in FIG. 7, based on the information stored in the user DB 2, the area where the participating users can purchase, the desired vehicle type , Purchase form, trade-in car information, desired discount amount, and other comments (including the desired price, etc.) are displayed (step 302). At this time, the display of the information on the user's identity is controlled by the identity display control unit 7 and only the user's ID is displayed, so that the negotiation can be performed anonymously.

When the dealer who accesses the open board as described above desires to sell, he or she inputs the sales conditions (step 30).
3). Then, the contents of the sales conditions are stored in the negotiation contents storage unit 4.
And displayed on the open board generated by the bulletin board generator 5 as shown in OP-2 of FIG. 7 (step 304). At this time, information on the dealer is also displayed on the open board based on the information stored in the dealer DB3. For example, a dealer type indicating whether the dealer is a regular dealer or a sub dealer, a dealer location, and the like are displayed. The display of the information on the identity of the dealer is also controlled by the identity display control unit 7 like the user, and only the ID of the dealer is displayed.

The contents of such an open board can be viewed by all users and dealers who wish to participate. Then, when another user who wants the same kind of car wants to participate by inputting the ID and the password (step 305), according to the above procedure, as shown in OP-3 of FIG. Are displayed on the open board along with the other users (step 302). Further, when another dealer who has been watching the contents displayed on the open board inputs the sales conditions when he / she wants to sell (step 303), similarly to the above, the O in FIG.
As shown in P-4, it is written together with the previous dealer (step 304). By the way, the display mode of the open board may be such that only a description relating to a specific vehicle type, a description relating only to a specific user, and a description relating only to a specific dealer are displayed by instructions of the user and the dealer.

On the open board described above, a selection button for standby, negotiation start, and direct negotiation start is displayed for each user, and a selection button for participating dealers is displayed. The standby button is a button indicating a state in which negotiations are reserved, and the negotiation start button is a button for a user who wants to negotiate with a specific dealer to shift to selection of the dealer. However, even after selecting the negotiation start button, the negotiation with the selected dealer can be interrupted by selecting the standby button. The direct negotiation start button is a button for shifting to a direct appointment setting screen that can be referred to only between the selected user and the selected dealer. However, if this button is selected, it is not possible to return to the previous negotiation screen.

Further, the negotiation transits as follows. still,
In the following description, the first user to join is User A, and the corresponding dealer is Dealer A,
Next, the participating user is referred to as user B, and the participating dealer is referred to as dealer B. In the following, it is assumed that, at the moment when each user performs writing, a notification that writing has been made to each contract dealer is made by a method desired by each dealer, that is, electronic mail and / or facsimile. First, the user A and the user B are in a standby state (step 306). Then, as shown in OP-5 in FIG. 8, when the user A who sees the conditions presented by the dealer A and the dealer B desires negotiation with the dealer A, after selecting the negotiation start button, The button of the dealer A is selected (step 307). Since the selection of the selected button is indicated by a change in display color (step 308), the user A negotiates not only with the dealer A but also with the user B and the dealer B with the dealer A. You can see that he wanted to start. At this time, user B
Still on standby with negotiations reserved (Step 3
06).

On the other hand, the dealer B who sees this situation intends to present a more advantageous condition to the user A than the dealer A, and inputs a lower price or a better provided service. The data is written into the storage unit 4 (step 309), and displayed on the open board generated by the bulletin board generation unit 5 (step 310) as shown in OP-6 of FIG.

Upon seeing this, the user A selects the standby button (step 311) to interrupt the negotiation with the dealer A and return to the standby state (step 306). The user B selects the negotiation start button and the button of the dealer B (step 3).
07), indicating that negotiation with dealer B is desired (step 308). Furthermore, from this situation, dealer A
Enters a lower price or a better provided service than the dealer B as his / her own offer price so that the user is not deprived of the user by the dealer B, this is written into the negotiation content storage unit 4, and As shown in OP-7, it is displayed on the open board generated by the bulletin board generator 5 (step 310).

When the user B sees this and inputs a more detailed purchase condition, this is written into the negotiation content storage unit 4 (step 309), and as shown in OP-8 in FIG.
The message is displayed on the open board generated by the bulletin board generator 5 (step 310). When the answer to this is input by the dealer A, it is written into the negotiation content storage unit 4 (step 309) and displayed on the open board generated by the bulletin board generation unit 5 (step 31).
0).

The users A and B who are satisfied with the conditions presented by the dealer A are referred to as OP-9 in FIG.
As shown in (3), by selecting the direct negotiation start button and the button of dealer A, it is indicated that the user desires direct negotiation with dealer A (step 312). On the other hand, the dealer B who cannot offer further price reductions or provided services withdraws from the bulletin board.

In step 303, if no participating dealer appears even after a predetermined period has elapsed (step 314), the open board is closed (step 315).
Although this period can be freely set, for example, it is conceivable that the period is one week from the date when the first user writes.

[2-5. Direct negotiation setting)
When the direct negotiation with the dealer A is selected by the user A and the user B, a switching instruction is input to the display switching control unit 8, and the display screen is switched to the direct appointment setting screen generated by the bulletin board generating unit 5 ( Step 3
13). Only the user A and the dealer A or only the user B and the dealer A can refer to the direct appointment setting screen. For example, FIG. 10 is an example of a screen that only the user B and the dealer A can refer to. In this screen, when the user B inputs his / her contact information and the desired contact date and time, the contents are written into the negotiation contents storage unit 4 and displayed on the direct appointment setting screen generated by the bulletin board generation unit 5. . When the answer to this is input by the dealer A, this is written into the negotiation content storage unit 4 and displayed on the direct appointment setting screen generated by the bulletin board generation unit 5.

The contents of this meeting screen cannot be seen by other users or dealers, and the contents of OP-10 in FIG.
As shown in the figure, only the fact that the user B and the dealer A are negotiating is displayed on the open boat. Similarly, the user A who wants to negotiate with the dealer A also arranges a mutual contact date and time on the appointment setting screen.

[3. Effects] The effects of the present embodiment as described above are as follows. In other words, the user and the dealer can negotiate in a pseudo-interview form without negotiating with the negotiator while maintaining anonymity, so that the burden on the negotiator is reduced and the operating costs are reduced. Can be. In particular, in reality, there are many users who want to conduct negotiations on their own instead of leaving others if they can maintain anonymity, so while responding to the demands of these users, reducing the burden on negotiation supporters, Smooth operation including the aspect can be realized.

Further, since the user can negotiate while seeing the presentation conditions of a plurality of dealers, it is possible to substantially obtain a quote, and the principle of competition works, and the price of a desired car at a living market price is obtained. Can be purchased. More specifically, even with the same car, due to differences in user characteristics, there are people who compromise at high prices or people who stick cheaply, each purchasing at a different price. This solves the problem of market instability.

Further, since the user can negotiate while checking the detailed conditions, it is possible to solve the problem that only the dealer who wants to sell at a low price can be exclusively sold.

Further, since the dealer can negotiate with a plurality of users at once, an opportunity to obtain a large number of customers with a small amount of labor and time can be obtained. In particular, the fact that the user has participated in the open board is notified to a dealer that can sell to the user, so that the dealer can quickly participate in the negotiation.

In addition, since the user and the dealer can directly communicate with each other, it is possible to respond early to each other.
Because it is possible to prevent delays in response due to the intervention of negotiation supporters,
This is very useful for users and dealers who want to make a purchase decision as soon as possible. Furthermore, the user and the dealer who want to directly negotiate can make a subsequent meeting simply by moving directly to the appointment setting screen, so that the direct negotiation can be performed quickly and smoothly.

Further, since the history of negotiations by other negotiators is disclosed, anyone can immediately understand the system and judge the value of the market, which is easy to use. In particular, for the first time user, it is possible to immediately determine what negotiations should be performed and how cheap it can be purchased, which leads to an increase in users. Further, since the displayed contents can be classified by manufacturer, users and dealers can display only the contents necessary for themselves, and are easy to refer to.

[4. Other Embodiments] The present invention is not limited to the above embodiments. For example,
In the above-described embodiment, the case where the user and the dealer negotiate two to two has been described as an example. However, the number of participating users and dealers may be more or less. The number of products traded between each user and the dealer may be plural. Further, when there is a writing by the user or the dealer, the means for notifying the fact is not limited to the mail, but may be a conventional communication means such as a facsimile or a telephone with recorded voice guidance. The negotiation supporter may notify directly by telephone. Further, information provided when the user participates is not limited to information on a vehicle type or discount information. For example, the information may be information on customer service contents of each dealer.

The order of writing on the open board or directly on the appointment setting screen is arbitrary. For example, a configuration may be adopted in which a dealer writes on an open board first to solicit customers.

In the above-described embodiment, the open boards to be displayed are classified by manufacturer, but the display criteria are not limited to these. For example, it is possible to display the same vehicle type in the same price range without depending on the manufacturer. It is also possible to set a button on the dealer screen that allows selection of display for all manufacturers, and to select this button so that the contents of negotiations on vehicle models of all manufacturers can be referred to. . Further, the person who can view the open board is not limited to only registered members, and may be configured so that ordinary people can freely view the open board.

The negotiation supporter can freely set the stage at which the user and the dealer are charged. For example, it can be set so that a billing is performed every time the dealer changes the sales conditions, for example, by lowering the selling price. Further, although the settlement procedure can be performed manually, it is also possible to configure such that the credit information such as a credit card number and an expiration date is input at the time of member registration, and the settlement procedure based on this is performed. Good.

Further, it is also possible to provide a database in which responses to fixed questions and the like are stored in advance, and to automatically answer fixed questions from users and dealers on behalf of the negotiation supporter. .

Also, for example, by combining with a negotiation support system using a secret bulletin board in which only the purchaser and the negotiation supporter can see the negotiation history, a system that can meet various needs of the user can be configured. . That is, it is possible to select whether to use the system of the present invention or a conventional system using a secret bulletin board on a website established by a negotiation supporter. When the system of the present invention is selected, the above negotiation can be performed.

On the other hand, when the system using the secret bulletin board is selected, the negotiation supporter provides negotiation support in the following procedure, for example. First, the negotiation supporter searches for a product DB or the like that stores various types of information on automobiles as necessary, posts the results on a bulletin board, and guides the user to determine items necessary for negotiations. ,
Determine negotiable dealers based on the user's desired vehicle type and address. Then, with the user name or the like hidden, an estimate is obtained from the dealer, consultation and other support is provided until the user makes a purchase decision, and guidance is provided so that negotiations can be completed under good conditions. After the user has made a purchase decision, the date of the interview between the user and the dealer is adjusted, and the user and the dealer conduct a purchase interview.

As described above, by combining with the conventional technology, a user who wants to refer to negotiations of another user or a dealer or a user who is confident in direct negotiations to some extent can use the system of the present invention to reduce negotiation burden and negotiation time. The user who wants to save as much as possible can use the conventional system, so that an excellent system that can flexibly respond to the user's individuality and preference can be realized.

In the above-described embodiment, the case of so-called BtoC, which is electronic commerce between a dealer as a company and a user as a general consumer, has been described as an example. It is also applicable to B-to-B, which is an electronic commerce between companies such as between In this case, for example, as in the case of mass purchase by a company,
Since there is a possibility that price differences may occur between users as general consumers, by setting the corporate open board so that it is not visible to general consumers, unfairness in terms of price is reduced. It is also possible that this does not occur.

Further, in the above embodiment, a web site on the Internet is mainly used as a medium used for exchanging information, but the present invention is not limited to this. For example, the present invention can be realized only by an electronic mail automatically notified to a registered member. In addition, the present invention can be realized using various types of television broadcasts that are currently being implemented and will be implemented in the future, such as CS television broadcasting, BS television broadcasting, terrestrial television broadcasting, and cable television broadcasting. It is possible.

Further, in the above-described embodiment, an example of buying and selling a car has been described, but the object handled by the present invention is not limited to a car. Applicable in all transactions, for example, any agency related to recruitment including employment intermediation, any agency related to travel including brokerage of travel tickets, real estate sales, and any agency related to real estate including brokerage of lease contracts. It is.

Further, when a negotiator in one position writes the contents of the negotiation, a notification to that effect is sent to the negotiator in the other position. The configuration is limited to which position the negotiator is in. Not done. For example, in the case where the contents of the negotiation are written by the receiving applicant described in claims 4, 9 and 14, the providing applicant who can sell to the receiving applicant is notified of the writing. Notification means, and the negotiation contents are written by the provider applicant,
To the recipient applicant who can make purchases from the provider applicant,
It may be configured to have at least one of notification means for notifying that the writing has been performed. With this configuration, depending on the attribute of the negotiation contents, for example, when there is an oversupply like a car, it is advantageous to present a condition with a quick response to one customer in advance. In some cases, triggered by the notification, one merchant can take advantage of the other merchant's offer for a while by presenting more favorable terms to the purchaser.

Further, when there is a request for direct negotiations by a negotiator in one position, a secret bulletin board that can be viewed only by the negotiator in the other position and the negotiator in the other position is generated. You are not limited to your position. For example, in the case where there is a request from the recipient applicant stated in claims 5, 10 and 15 to indicate that he / she wants to directly negotiate with a specific provider applicant, and the case where the provider applicant has a specific recipient applicant request A bulletin board generating means for generating a secret bulletin board that can be viewed only by the recipient applicant and the provider applicant in at least one of cases where there is an intention to request direct negotiation with the recipient. Good.

As described above, by adopting a configuration capable of notifying the negotiator and shifting to the secret bulletin board, which of the negotiator, the seller and the buyer, is stronger, that is, whether the negotiator is the seller market or the buyer, Depending on whether the market is a market, the person who has the initiative in the negotiations can notify the weaker side or have the right to shift to secret negotiations using a secret bulletin board, so that It can be adjusted to the actual situation and can prevent excess supply and excess demand.

Further, the bulletin board described in claims 1 to 15 may be an electronic mail. In such a case, the same operation and effect as those of the inventions described in claims 1 to 15 can be obtained. For example, instead of posting the contents of the negotiation on the bulletin board, it is also possible to write it in an e-mail and send it to a specific recipient applicant and a provider applicant, respectively, in the same manner as the intended effect of the present invention. In addition, a pseudo interview using an e-mail can be performed by using a time that is convenient for each other. As a more specific example, the OP illustrated in the above-described embodiment may be used.
It is preferable that the contents of the display screens from -1 to OP-9 be described as e-mail and sent. However, in this case, the first visitor to this negotiation support server may not understand the market feeling or business structure without knowing in advance that the negotiation history will be sent by e-mail. There are advantages to using a bulletin board. However, the advantage of using e-mail is that it is possible to actively solicit and guide participation in negotiations. For example, a user who bought a car several years ago using the business system of the present invention could If you have forgotten the address of this site due to replacement of a personal computer, it is preferable to send it by e-mail because it can be used again. Therefore, it is most preferable to use the electronic mail and the bulletin board together.

Similarly, the bulletin board described in claims 1 to 15 can be used as video data. In such a case, the same operation and effect as those of the inventions described in claims 1 to 15 can be obtained. For example, instead of posting the negotiation contents on a bulletin board using a videophone or the like, the negotiation contents are stored as video data of the negotiation parties including their own voices, and are stored for specific recipient applicants and provider applicants. Even if they can be sent out or replayed on the site of the negotiation support server, a pseudo interview using a mutually convenient time becomes possible, similarly to the intended effect of the present invention. This is suitable in the future when the capacity of the communication infrastructure increases and videophone becomes more common. However, in this case, the first visitor to this negotiation support server must send the negotiation process up to now as video data or know beforehand that the video will be played back. There is also an advantage to using bulletin boards because the mechanism of is difficult to understand. However, the use of the video data has the advantage that, by watching the video, a feeling that, for example, better conditions can no longer be drawn from the expression and tone of the other party can be obtained and can be used as a reference for determination.

[0076]

As described above, according to the present invention,
A plurality of negotiators conduct simulated interviews using bulletin boards at mutually convenient times, and record a negotiation support system, a negotiation support method, and negotiation support software that enable negotiations without going through a negotiation supporter. Recording medium can be provided. Further, according to the present invention, a negotiation support system, a negotiation support method, and a record in which negotiation support software that enables negotiations to negotiate while referring to the negotiation contents of other negotiators as necessary for each negotiation content are recorded. A medium can be provided.

[Brief description of the drawings]

FIG. 1 is a functional block diagram showing an embodiment of a negotiation support system according to the present invention.

FIG. 2 is a flowchart showing an overall flow of a process in the embodiment of FIG. 1;

FIG. 3 is a flowchart showing a flow of negotiation in the embodiment of FIG. 1;

FIG. 4 is a conceptual diagram showing a process of participating in negotiations by an open board in the embodiment of FIG. 1;

FIG. 5 is an explanatory diagram showing an example of a top page of participation guidance for negotiation by an open board in the embodiment of FIG. 1;

FIG. 6 is an explanatory diagram showing an example of a dealer ID and password issuance screen in the embodiment of FIG. 1;

FIG. 7 is an explanatory diagram showing an example of a start screen of negotiation by an open board in the embodiment of FIG. 1;

FIG. 8 is an explanatory diagram showing an example of a process of negotiation by an open board in the embodiment of FIG. 1;

FIG. 9 is an explanatory diagram showing an example of a negotiation process using an open board in the embodiment of FIG. 1;

FIG. 10 is an explanatory diagram showing an example of a direct appointment setting screen in the embodiment of FIG. 1;

[Explanation of symbols]

S1 Negotiation support server PC1, PC1 ', PC2, PC2' Communication terminal (personal computer) i Internet 1 Member information management unit 2 User DB 3 Dealer DB 4 Negotiation content storage unit 5 Bulletin board generation unit 6 … Posting content selection section 7… identification display control section 8… display switching control section 9… billing section 10… payment section 11… information output section 12… vehicle type DB 13… price discount DB 14… credit information DB 201 and subsequent steps Step D-1: ID and password issuance screen F-1: Personal input form F-2: Sales office input form F-3: Sales company input form OP-1 to OP-9: Open board T-1: Open Board top page T-2, T-3 ... Top page

 ──────────────────────────────────────────────────続 き Continuation of the front page (71) Applicant 500173996 Cars Price.com Co., Ltd. 1-5-2 Higashiazabu, Minato-ku, Tokyo Tosen Higashi-Azabu Building (71) Applicant 500173941 Living First Co., Ltd. 1-Higashiazabu, Minato-ku, Tokyo 5-2 Tosen Higashi-Azabu Building (72) Inventor Takahide Saito 1-5-2 Higashi-Azabu, Minato-ku, Tokyo Tousen Higashi-Azabu Building Members Inc. (72) Inventor Kazuya Kawano 1-5-2, Higashi-Azabu, Minato-ku, Tokyo Tosen Higashiazabu Building F-term in Cars Price Dot Com Co., Ltd. (reference) 5B049 AA06 BB00 BB11 BB16 CC05 CC08 DD01 EE05 EE59 FF03 GG10

Claims (15)

[Claims] A negotiation content storing means capable of writing each other's negotiation contents, and a negotiation content stored in the negotiation contents storage means are posted, and at least one of the identifiable persons is identified. A negotiation support system comprising: a bulletin board generation unit that generates a bulletin board that can be viewed by an identifier. 2. An identity information storage means in which information on the identity of the identified person is stored; and an identity display control means for controlling the identity display of the identified person who has written in the negotiation content storage means. The negotiation support system according to claim 1, further comprising: 3. A billing content selection means for selecting negotiation content to be posted on the bulletin board according to an attribute of the negotiation content stored in the negotiation content storage means. Item 2. A negotiation support system according to Item 2. 4. The discriminating person may apply for a recruitment of human resources or provide a product or service with a recipient applicant who wants to recruit human resources or receive a product or service. If the recipient applicant writes the negotiation contents in the negotiation contents storage means, the applicant or recruitment of human resources for the recipient applicant is requested. Alternatively, when there is notification means for notifying the provider requester who can provide the service that the writing has been performed, and when the provider applicant writes the negotiation contents in the negotiation contents storage means, the provider Notification means for notifying the applicant of the applicant who can recruit human resources to the applicant or receive the provision of goods or services that the entry has been made;
The negotiation support system according to any one of claims 1 to 3, further comprising at least one notification unit. 5. The said discriminating person applies for a recruitment of human resources or provides a product or service with a recipient applicant who wants to recruit human resources or receive a product or service. A requesting party who wishes to do so, and a requesting party who has written in the negotiation content storage means has indicated that he / she wishes to directly negotiate with a specific requesting party, If at least one of the requesting party who wrote in the negotiation content storage means has indicated that he / she wishes to directly negotiate with a specific receiving party, the receiving party requester and The negotiation support system according to any one of claims 1 to 4, further comprising a secret bulletin board generation unit configured to generate a bulletin board that can be viewed only by the providers who wish to provide. 6. An identified person identified as a negotiating party inputs each other's negotiation contents, stores the inputted negotiation contents, and stores the stored negotiation contents in at least one of the identification objects. Posting on a bulletin board that can be browsed by a user. 7. The method according to claim 6, further comprising the steps of: storing information on the identity of the identified person; and controlling the display of the identity of the subject of the negotiation contents posted on the bulletin board. Negotiation support method. 8. The negotiation support method according to claim 6, further comprising the step of selecting negotiation contents posted on the bulletin board according to the attribute of the negotiation contents. 9. The discriminating person may apply for a recruitment of human resources or provide a product or service with a recipient applicant who wants to recruit human resources or receive a product or service. If the recipient is a provider and wishes to do so, and the recipient has entered the negotiation contents, the recipient can apply for recruitment of human resources or provide goods or services. To the provider applicant,
A step of notifying that the writing has been performed, and, when the contents of the negotiation are inputted by the applicant on the provider side, recruiting human resources or receiving provision of goods or services from the applicant on the provider side The negotiation support method according to any one of claims 6 to 8, further comprising at least one of a step of notifying a recipient applicant who can perform the writing that the writing has been performed. 10. The discriminating person may apply for a recruitment of human resources or provide a product or service with a recipient applicant who wants to recruit human resources or receive a product or service. The requesting party who wishes to perform the negotiation, and the receiving party inputting the contents of the negotiation indicates that he / she wants to directly negotiate with the specific requesting party. If at least one of the requesting applicants who have entered the contents indicates that they wish to directly negotiate with a specific receiving applicant, the receiving applicant and the supplying applicant 7. The method according to claim 6, further comprising a step of generating a bulletin board that can be viewed only by each other.
9. The negotiation support method according to any one of items 9 to 9. 11. Using a computer, an identified person identified as a negotiating party inputs mutual negotiation contents, stores the input negotiation contents, and stores the stored negotiation contents in at least one of the A recording medium on which negotiation support software is recorded, which is displayed on a bulletin board that can be viewed by an identifier. 12. The software according to claim 11, wherein the software causes the computer to store information on the identity of the identified person, and controls display of the identity of the subject of the negotiation contents posted on the bulletin board. A recording medium on which negotiation support software is recorded. 13. The negotiation support software according to claim 11, wherein the software causes the computer to select a negotiation content posted on the bulletin board according to an attribute of the negotiation content. Recording medium on which is recorded. 14. The discriminating person may apply for a recruitment of human resources or provide a product or service with a recipient applicant who wants to recruit human resources or receive a product or service. The software is a provider applicant who wishes to perform, and if the negotiation contents are input by the recipient applicant to the computer, the software may be applied to the recipient applicant for recruitment of human resources or Providing applicants who can provide goods or services,
The process of notifying that the writing has been performed, and, when the contents of the negotiation are input by the applicant on the providing side, recruiting human resources or receiving provision of goods or services from the applicant on the providing side 2. A method according to claim 1, further comprising: performing at least one of a process of notifying the recipient applicant who can perform the writing that the writing has been performed.
14. A recording medium on which the negotiation support software according to any one of 1 to 13 is recorded. 15. The discriminating person may apply for a recruitment of human resources or provide a product or service with a recipient applicant who wants to recruit human resources or receive a product or service. The software is a request from the receiving party who has input the negotiation contents, and the software indicates to the computer that the intention to directly negotiate with a specific provider is desired. The receiving party has entered the negotiation contents and / or has indicated that he / she wishes to directly negotiate with a specific receiving party. The recording medium according to any one of claims 11 to 14, wherein a bulletin board that can be browsed only by the applicant and the provider applicant is generated.