JP2001282965A - Team generation support device, team generation support method and recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a team generation support device and a team generation support method and a recording medium which can support team generation while considering a human relation between workers even though there is a problem that a conventional team organization does not consider the human relation between the workers. SOLUTION: In the team generation support device, the team generation support method and the recording medium, a business template data base 24 stores target task information for performing a business, a CPU 11 generates the team candidate of the worker performing the business based on skill information which is set in the worker skill data base 21, obtains an evaluation value on a past work result on respective team candidates from a work result data base 22 and supplies it. Then, the evaluation value between the workers is obtained from a mutual evaluation data base 23, an association degree is operated and is supplied to every team candidate.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a team generation support device, a team generation support method, and a recording medium for supporting generation of a team including a plurality of workers.

[0002]

2. Description of the Related Art With the recent sophistication of work, the work that can be processed by individual workers has been limited. Rather, it is common for a plurality of workers to form a team to perform a series of tasks in each company. On the other hand, in the field of staffing, a staffing company dispatches human resources with specific skills as individual workers.

[0003]

However, there is a case where it is desired that a human resource is dispatched as a team to perform a series of operations. In such a case, it is also possible to generate a team of dispatched personnel using the generation process of the work process. However, in such a case, human relations between workers are not considered.

[0004] In addition, in order to consider human relationships within each company, it is necessary for each worker to grasp the human relationships with other workers and to carry out the work. there were.

SUMMARY OF THE INVENTION The present invention has been made in view of the above circumstances, and has an object to provide a team generation support apparatus, a team generation support method, and a recording medium that support the generation of a team by organizing workers while considering human relationships between workers. The purpose is to provide.

[0006]

SUMMARY OF THE INVENTION The present invention for solving the above-mentioned problems of the prior art is a team generation support device for organizing workers who perform a series of operations and supporting the generation of workers' teams. For each team that has performed a work in the past, means for registering team evaluation information based on the work result, and means for providing the registered team evaluation information when generating a team are included. As a result, it is possible to provide the results of the teams generated in the past, and perform the team generation while reducing the burden on the personnel plan.

Further, in this case, the worker obtains and registers mutual evaluation information with respect to other workers, and registers the information.
It is preferably provided at the time of team generation. This makes it possible to generate a team in consideration of the human relationship between workers.

The present invention for solving the above-mentioned problems of the prior art is directed to a team generation support apparatus for organizing workers performing a series of operations and supporting the generation of a team of workers. A means for acquiring and registering mutual evaluation information with respect to, and a means for providing the registered mutual evaluation information when a team is generated. As a result, it is possible to support the team generation by providing the past evaluation information of the mutual workers, and to perform the team generation in consideration of the human relationship between the workers.

The present invention for solving the above-mentioned problems of the prior art is provided in a team generation support device, in which workers for performing a series of operations are organized and team candidates are created;
For each team generated in the past, means for holding team evaluation information based on work performance of the team, means for storing mutual evaluation information for other workers among workers, and And means for searching for and providing mutual evaluation information for workers included in the created team.

Further, in these cases, it is also preferable that each of the workers includes means for registering role information in the team created in the past and means for providing the role information. As a result, a suitable role can be played within the team.

[0011] Further, when having mutual evaluation information,
Means for obtaining first mutual evaluation information for the second worker registered by the first worker to calculate the degree of association between the first worker and the second worker; It is preferable to include means for acquiring second mutual evaluation information for a worker, and means for calculating the degree of association based on the first mutual evaluation information and the second mutual evaluation information.

Further, according to the present invention for solving the problems of the above-mentioned conventional example, a worker who performs a series of operations is organized,
A team generation support method for supporting a team generation of a worker, wherein, for each team that has performed work in the past, a step of registering team evaluation information based on the work result, and when generating the team, the registered team evaluation information And c) providing the following.

Further, the present invention for solving the above-mentioned problems of the conventional example organizes workers performing a series of operations,
A team generation support method for supporting team generation of workers, comprising a step of obtaining mutual evaluation information on other workers among workers, and a step of providing the registered mutual evaluation information during team generation. It is characterized by the following.

When the mutual evaluation information is acquired, the first mutual evaluation is performed on the second worker registered by the first worker in order to calculate the degree of association between the first worker and the second worker. Obtaining information;
A step of acquiring second mutual evaluation information for the first worker registered by the worker, and a step of calculating the degree of association based on the first mutual evaluation information and the second mutual evaluation information;
It is preferable to include

Further, according to the present invention, which solves the above-mentioned problems of the conventional example, in a team generation support apparatus, means for storing, for each worker, skill information on a task which can be processed by the worker, and a series of a plurality of tasks are provided. Means for storing target skill information of each target task in the work, means for organizing workers performing the series of work, and creating at least one team candidate; and skill information of each worker included in each team candidate. And means for calculating the evaluation of the team candidate based on a difference from the target skill information.

Here, for each team generated in the past, means for holding team evaluation information based on the work performance of the team, and means for storing mutual evaluation information for other workers among workers. It is also preferable to include means for searching for and providing past team evaluation information for the created team, and means for searching and providing mutual evaluation information for workers included in the created team.

Further, when the mutual evaluation information has been acquired, the step of acquiring the first mutual evaluation information for the second worker registered by the first worker, and the step of acquiring the first mutual evaluation information for the first worker registered by the second worker. It is also preferable that the method further includes a step of acquiring two pieces of mutual evaluation information, and means for calculating the degree of association based on the first mutual evaluation information and the second mutual evaluation information.

[0018]

Embodiments of the present invention will be described with reference to the drawings. As shown in FIG. 1, a team generation support device according to a first embodiment of the present invention
11, a storage unit 12, a storage unit 13, a network control unit 14, an external storage control unit 15, an operation unit 16
And a display unit 17.

The CPU 11 performs team formation processing, skill information registration processing, and team evaluation processing. The processing of the CPU 11 will be described later in detail.
The storage unit 12 operates as a work memory of the CPU 11. The storage unit 13 includes a worker skill database 21 as a means for storing programs and various parameters processed by the CPU 11 and worker skill information, and a work result database 22 as a means for registering team evaluation information and role information. , A mutual evaluation database 23 as a means for registering mutual evaluation information, and a business template database 24 as a means for storing target skill information.

The network control unit 14 is connected to the network, and outputs data arriving via the network to the CPU 11. The network control unit 14 transmits data via a network in accordance with an instruction from the CPU 11. The external storage control unit 15 outputs data such as a processing program recorded optically and electromagnetically, such as a floppy (registered trademark) disk or MO (magneto-optical disk), to the CPU 11 and installs the data in the storage unit 13. The operation unit 16 is an input device such as a mouse and a keyboard, and the display unit 17 is an output device including a display and a printer.

Here, the worker skill database 21
As shown in FIG. 2, a skill value for each processable task divided into each category (computer literacy, device operation, etc.) is registered using a worker name (staff name) as a key. Specifically, FIG. 2 shows an example in which each skill is evaluated on a five-point scale. Staff A has a skill of 3 for a word processor and a skill of 3 for a spreadsheet. A case where tasks such as slide creation and scanner operation cannot be processed is shown.

As shown in FIG. 3A, the work record of the team generated in the past is stored in the work record database 22 using the target work as a key. Further, the names of the workers belonging to the team are also stored in association with each other. Further, it is preferable that role information indicating which task each worker is responsible for in the target work is also stored in association with each other as shown in FIG.

As shown in FIG. 4, the mutual evaluation database 23 stores worker evaluations on other workers using, as keys, work performed by the team in the past.
Specifically, in FIG. 4, worker D is replaced by other workers A, B,
The state in which five persons C, E, and F are evaluated on a five-point scale from “3” (good) to “−1” (bad) is shown, and the number 003 of the target work in which worker D participated in the past is shown. 00
For example, numbers 004 and 0
12 indicates that the evaluation was “2” for the worker F who became a team.

In the following description, as shown in FIG. 4, information obtained when a specific worker evaluates another worker is stored as mutual evaluation information. The person in charge may perform the mutual evaluation based on the past worker's working condition and make the setting.

The business template database 24 includes
As shown in FIG. 5, for each task, skills (target skill information) necessary and sufficient for the task of performing the task are set for each task. Specifically, in FIG. 5, the business number T-0
01's "Voucher arrangement", the word processor skill is "3"
The target skill information is set to be necessary and sufficient if the spreadsheet skill is about “3”.

Here, the processing of the CPU 11 will be described. First, the team formation process of the CPU 11 starts by acquiring information (work number or the like) specifying the target work, and first, the CPU 11 responds to the work number or the like specifying the target work by corresponding to the work number. Target template information for each task required to perform the task
4 and acquired. Then, a worker capable of processing each task is searched from the worker skill database 21, and a combination of workers in charge of each task is output to the display unit 17 as a team candidate. Here, when there are a plurality of combinations of workers (for example, when the target work can be performed by a combination of workers A, B, and C, and a combination of workers D and E), the number of workers belonging to the team is arranged in the order (in descending order) Or candidate order in ascending order).

Here, the worker skill database 2
The skill value for each task that can be processed by each worker set to 1 is performed as a skill information registration process of the CPU 11, and specifically, the network control unit 14 receives the skill information from each worker via the network. Then, the CPU 11 stores the skill information in the worker skill database 21 as skill information for each worker. At this time, it is preferable that the CPU 11 also performs an authentication process using a password or the like so that skill information of another worker is not rewritten illegally or erroneously.

Further, this skill information may be registered not by a worker but by a personnel manager or a dispatcher.
In this case, the personnel manager or the dispatcher operates the operation unit 16 to output an instruction for registering skill information of a specific worker to the CPU 11, and the CPU 11 transmits the skill information to the worker skill database 21 based on the instruction. Register

Further, the CPU 11 issues an instruction to evaluate the team generated by the above-described team formation processing to the operation unit 16.
Or via a network, starts a team evaluation process for evaluating a team, obtains evaluation information for a past team composed of the same worker organization as the team to be evaluated from the work performance database 22, and displays the information on the display unit 17. Output.

Further, the CPU 11 obtains, from the mutual evaluation database 23, mutual evaluation information obtained by evaluating each of the other workers for each worker of the team to be evaluated, and calculates the respective average values. Then, for each of the two worker combinations, the degree of relevance is calculated based on the average value. Specifically, the degree of relevance between worker A and worker B is calculated as EAB obtained by averaging the past mutual evaluation information of worker A with worker B, and worker A of worker B.
And EBA obtained by averaging the past mutual evaluation information with respect to, and an absolute value | EAB × EBA | Further, the CPU 11 obtains the sum of the signs of the average values of these mutual evaluation information (sgn (EBA) + sgn (EAB)) and multiplies the absolute value to calculate the degree of association RAB between the workers AB. . That is, the relevance R is as shown in the following [Equation 1].

RAB = (sgn (EBA) + sgn (EAB)) ×
｜ EAB × EBA ｜

The CPU 11 displays the relevance R calculated for each of the two worker combinations on the display unit 1.
7 is output.

Further, in this [Equation 1], the skill information of each worker may be further multiplied.
In this case, the skill information (SA and SB) of each worker acquired from the worker skill database 21 is multiplied by [Equation 1], and the degree of association R is obtained as the following [Equation 2].

RAB = SA × SB × (sgn (EBA) + sgn
(EAB)) × | EAB × EBA |

As described above, the CPU 11 calculates the degree of relevance R in both [Equation 1] and [Equation 2], and selects which equation to display the degree of relevance calculated by an instruction. Is also good.

Further, here, the CPU 11 multiplies the worker's skill. However, the skill information is generally higher as the worker has higher skill. In some cases, it is preferable to make the evaluation lower.

In this case, in [Equation 2], the target skill information ST A required for the task performed by the worker A and the target skill information ST B required for the task performed by the worker B shown in the business template database 24. Is preferably multiplied by the reciprocal of the absolute value subtracted from the skill information of the corresponding workers A and B. That is, in this case, the degree of association R is represented by [Equation 3].

RAB = (sgn (EBA) + sgn (EAB)) ×
│EAB × EBA│ / S where S = │STA-SA│ × │STB-SB│

The evaluation processing by the CPU 11 corresponds to a means for providing team evaluation information and mutual evaluation information and a means for calculating the degree of association according to the present invention.

Next, the operation of the team generation support device according to this embodiment will be described. In the following explanation, skill information for each worker who is a member of the team is
As shown in FIG. 2, the worker skill database 21
In addition, with respect to the work performed by the team in the past, each work is used as a key to associate the team members at that time with the evaluation value (for example, 100 points is a maximum score). 3 (a), and a table (FIG. 3 (b)) representing the tasks assigned to each worker of the constituent personnel in each work is stored in the work result database 2.
2 is stored.

Further, a value as shown in FIG. 4 in which each worker evaluates another worker is set in the mutual evaluation database 23, and a goal indicating how much skill for which task is required for each work (operation) is shown. The skill information is set in the business template 24 in a manner as shown in FIG.

A dispatcher or personnel manager who wants to create a team operates the operation unit 16 and inputs business information. The business information is input via a window as shown in FIG. 6A displayed on the display unit 17 by the processing of the CPU 11. That is, in FIG.
The work preset in the work template is displayed in a pull-down menu, and the person in charge selects the menu from this menu and specifies the target work. Here, when the “Detailed Settings” button is pressed by a mouse operation, a screen as shown in FIG. 6B may be displayed, and the required task may be specified more finely.

The CPU 11 searches the worker skill database 21 for workers capable of processing the task specified in the business template specified on these screens or the task specified by the detailed settings. For example, when performing "financial statement preparation", the target skill of "4" is set for each of the word processor and the spreadsheet, and the target skills for bookkeeping and financial accounting are also set to "4". As workers capable of processing these tasks, for example, among the workers shown in FIG. 2, workers other than the worker G which cannot process any of these tasks are selected, and further, as a combination, a combination of workers A and H or a worker B is selected. , C, and H are selected as candidates, stored in the storage unit 12, and the combination of the teams is displayed on the display unit 17. At this time, since the display is performed in the order of the number of workers, for example, teams A and H, which have a smaller number of members than B, C, and H, are displayed higher.

Here, when the person in charge outputs an instruction to evaluate each team, the CPU 11 outputs, for a team composed of, for example, B, C, and H, an evaluation value obtained when this team performed work in the past in the work record database. Search from 22,
If there is a corresponding item, the evaluation value is displayed on the display unit 17. Furthermore, based on mutual evaluation between workers, BC
The relevance R calculated by [Equation 1] to [Equation 3] for each of the intervals, between CHs, and between BHs is displayed on the display unit 17. In this case, as shown in FIG. 6C, the average value of the degree of relevance R between each BC, CH, and BH is used as a score together with a list of members (member list) for each team candidate. (Result list)

Here, the case where the operation is performed by the operation unit 16 and the display is performed on the display unit 17 has been described as an example. The result display or the like may be performed through the display.

Further, the CPU 11 detects a team exceeding the preset evaluation value from the work record database 22 periodically or by an instruction, registers this team as a template, and receives a request to perform a similar task. When there is, it is also preferable that the team is provided as a candidate for worker formation.

Further, as shown in FIG. 3 (b), the correlation between the assigned task and the evaluation value is mathematically tested by utilizing the association between the assigned task and the evaluation value for each worker. By performing the display processing, the relationship between workers and the relationship between the worker and the task in charge can be reflected in the team generation in more detail.

[0045]

According to the present invention, when forming a team by forming workers who perform a series of work, team evaluation information based on the work results accumulated for each team that has performed the work in the past is provided. Since the team generation support device performs the formation of the team, it is possible to support the generation of the team by organizing the workers while considering the human relationships between the workers.

According to the present invention, a team that organizes workers performing a series of tasks and provides mutual evaluation information among registered workers to other workers when a team of workers is generated. Since the generation support apparatus is used, workers can be organized while considering human relationships between workers to support team generation, and the burden on personnel planning can be reduced.

[Brief description of the drawings]

FIG. 1 is a configuration block diagram of a team generation support device according to an embodiment of the present invention.

FIG. 2 is an explanatory diagram illustrating an example of the contents of a worker skill database.

FIG. 3 is an explanatory diagram illustrating an example of contents of a work result database.

FIG. 4 is an explanatory diagram illustrating an example of the content of a mutual evaluation database.

FIG. 5 is an explanatory diagram illustrating an example of the contents of a business template database.

FIG. 6 is an explanatory diagram illustrating an example of an interface of the team formation support device according to the embodiment of the present invention.

[Explanation of symbols]

11 CPU, 12 storage unit, 13 storage unit, 1
4 network control unit, 15 external storage control unit, 16
Operation unit, 17 display unit, 21 worker skill database, 22 work performance database, 23 mutual evaluation database, 24 business template database.

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Inventor Yuichi Ueno 430 Sakai Nakaicho, Ashigarashimo-gun, Kanagawa Green Tech Nakai Inside Fuji Xerox Co., Ltd. In-house F term (reference) 5B049 AA01 AA06 EE05

Claims (16)

[Claims] 1. A team creation support device for organizing workers who perform a series of tasks and supporting the team creation of the workers, wherein team evaluation information based on the work results is provided for each team that has performed a task in the past. A means for registering, and means for providing the registered team evaluation information when generating a team. 2. A team generation support apparatus for organizing workers who perform a series of tasks and supporting the generation of a team of workers, comprising: means for acquiring and registering mutual evaluation information on other workers among workers; Means for providing the registered mutual evaluation information when generating a team. 3. The team generation support apparatus according to claim 1, further comprising: means for acquiring and registering mutual evaluation information on other workers among the workers, and wherein the registered mutual evaluation is performed when the team is generated. Means for providing information; and a team generation support device comprising: 4. A means for organizing workers who perform a series of tasks and creating team candidates; a means for holding, for each team generated in the past, team evaluation information based on the work performance of the team; Means for storing mutual evaluation information for other workers among each other; means for searching and providing past team evaluation information for the created team; and mutual evaluation information for workers included in the created team Means for searching for and providing; and a team generation support device. 5. The team generation support device according to claim 1, further comprising: means for registering role information in the team created in the past for each worker; means for providing the role information; A team generation support device comprising: 6. The team generation support device according to claim 2, further comprising: a second worker registered by the first worker to calculate a degree of association between the first worker and the second worker. Means for acquiring first mutual evaluation information for the first worker, and second means for the first worker registered by the second worker.
A team generation support device, comprising: means for acquiring mutual evaluation information; and means for calculating the degree of association based on the first mutual evaluation information and the second mutual evaluation information. 7. A team creation support method for organizing workers who perform a series of tasks and supporting the team creation of the workers, wherein team evaluation information based on the work results is provided for each team that has performed the work in the past. A method for supporting team generation, comprising: a step of registering; and a step of providing the registered team evaluation information at the time of team generation. 8. A team creation support method for organizing workers performing a series of tasks and supporting the creation of a team of workers, comprising: a step of acquiring mutual evaluation information on other workers among the workers; Providing the registered mutual evaluation information. 9. The worker formation support method according to claim 7, further comprising: acquiring and registering mutual evaluation information for other workers among the workers; and registering the registered mutual evaluation when a team is generated. Providing a information; and a method for supporting team generation. 10. The team generation support method according to claim 8 or 9, further comprising the first worker registered in order to calculate a degree of association between the first worker and the second worker. Obtaining first mutual evaluation information for the two workers; and obtaining the second mutual evaluation information for the first workers registered by the second worker.
A team generation support method, comprising: acquiring mutual evaluation information; and calculating the degree of association based on the first mutual evaluation information and the second mutual evaluation information. 11. A team creation support program for organizing workers who perform a series of tasks and supporting the team creation of the workers, wherein team evaluation information based on the work results is provided for each team that has performed the work in the past. A computer-readable recording medium storing a team generation support program including: a module to be registered; and a module to provide the registered team evaluation information when generating a team. 12. A team creation support program for organizing workers who perform a series of tasks and supporting the creation of a team of workers, wherein the module acquires and registers mutual evaluation information on other workers among the workers. And a module for providing the registered mutual evaluation information when generating a team. A computer-readable recording medium storing a team generation support program including: 13. A team creation support program for organizing workers who perform a series of tasks and supporting the team creation of workers, wherein team evaluation information based on the work results is provided for each team that has performed the work in the past. A module for registering, a module for acquiring and registering mutual evaluation information on other workers among workers, and a module for providing the registered team evaluation information and the mutual evaluation information when generating a team. A computer-readable recording medium storing a generation support program. 14. The computer-readable recording medium according to claim 12, wherein the stored team generation support program further calculates a degree of association between the first worker and the second worker. A module for acquiring first mutual evaluation information for the second worker registered by the first worker; and a second module for the first worker registered by the second worker.
A computer-readable recording medium comprising: a module for acquiring mutual evaluation information; and a module for calculating the degree of association based on the first mutual evaluation information and the second mutual evaluation information. 15. A means for storing, for each worker, skill information on a task that can be processed by the worker, a means for storing target skill information of each target task in a series of tasks including a plurality of tasks, and performing the series of tasks. Means for forming at least one team candidate, and means for calculating an evaluation of the team candidate based on a difference between skill information of each worker included in each team candidate and target skill information. And a team generation support device. 16. The team generation support apparatus according to claim 15, further comprising: means for holding, for each team generated in the past, team evaluation information based on the work performance of the team; Means for storing reciprocal evaluation information for workers, means for retrieving and providing past team evaluation information for the created team, and retrieving and providing reciprocal evaluation information for workers included in the created team A team generation support device, comprising: