JP2001274910A - Multimedia information communication system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a multimedia information communication system capable of reporting various information such as identification information of a caller previously by voice without any overlapped call after the call of the caller is transferred. SOLUTION: The multimedia information communication system is provided with a function converting identification information on the caller and information associated with it and data on a call content into sound, a function selecting required sound from the sounds and a function transmitting the converted sound and the sound recorded by the sound. Thus, various pieces of information on the caller can previously be heard before a transfer processing is performed, it can easily be judged from whom the telephone call is given and the course of the call can be grasped. Thus, a user can immediately start important business in the call after transfer and the call can efficiently be made.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to, for example, a local area network (Local Area Network).
ork Hereinafter, it is called “LAN”. ) As a core and a multimedia communication system accommodating a plurality of types of media terminals.

[0002]

2. Description of the Related Art In a conventional system, when an external telephone call or an internal telephone call is received, if the corresponding person is out of the office or out of a meeting, the person receiving the telephone call manually transfers the call to a transfer destination. Alternatively, if you are away from the office or go out of a meeting, register the transfer destination phone number or mobile phone number with the nearest telephone, and when you receive a call to this telephone, automatically That was going to be transferred to a number. If the transfer is made twice or three times, the caller has explained the same contents to the person who received the call each time.

In order to place an order for a product, if the call is made by a toll-free order (registered trademark), first, the content of the inquiry about the order is sent from the other party in a voice message, and the sender inputs necessary information in accordance with the message. Then, a call is made with the person in charge of the product.

[0004]

As described above,
In the conventional system, when transferring an incoming external call, etc., it is not possible to notify the information of the caller by voice in advance, and when receiving the external call at the transfer destination, it was not possible to know where the call was originated from . In addition, the prior system has not realized the information such as the details of the call with the caller up to the time when the person on the outside line receives the call. As described above, since information about the caller, such as the content of the call made before the transfer, cannot be grasped at the transfer destination, the caller must repeat the call with the same content again after the call is transferred. There was a problem that did not become.

The present invention has been made to solve these problems, and an object of the present invention is to notify a transfer destination of various information such as identification information of a caller. It is an object of the present invention to provide a multimedia information communication system capable of notifying information such as input data at a time by voice.

[0006]

SUMMARY OF THE INVENTION According to the present invention, there is provided a multi-unit connected to an external communication network via a local network capable of mutually transmitting and receiving various data including voice and a communication interface device. In a media information communication system, receiving means for transmitting a transfer request from a first communication terminal connected to the multimedia information communication system to a second communication terminal connected to the private network, and receiving the transmission. A transfer unit for performing transfer to a transfer destination communication terminal based on a transfer request from the first communication terminal; and a first unit for acquiring identification information of the first communication terminal when performing transfer by the transfer unit. Acquisition means, first conversion means for converting the identification information into audio data, and the audio data converted by the first conversion means before being transferred to the first communication terminal. The characterized by comprising a first transmission means for transmitting to the communication terminal of the transfer destination.

According to the first aspect of the present invention, there is provided a means for converting the identification information of the caller into a voice and a means for transmitting the voice, so that the identification information can be heard in advance before the transfer processing is performed. Because it is possible, it is easy to determine who is calling, and subsequent calls can be made smoothly.

According to a second aspect of the present invention, a storage means for storing information relating to the identification information, and the transfer means transfers the first communication terminal to the first communication terminal. A second obtaining unit that obtains information related to the identification information from the storage unit based on the identification information, a second conversion unit that converts information obtained from the second obtaining unit into audio data, And a second transmitting means for transmitting the voice data converted by the second converting means to the transfer destination communication terminal before transferring the data to the first communication terminal.

According to the second aspect of the present invention, there is provided a means for converting information relating to the identification information of the caller into a voice and a means for transmitting the voice, so that it is easier to determine who is calling. This allows subsequent calls to meet the required requirements instantly and make calls more efficient.

According to a third aspect of the present invention, there is provided a multimedia information communication system configured to be connected to an external communication network via a private network and a communication interface device capable of mutually transmitting and receiving various data including voice, and A record for transmitting a transfer request from a first communication terminal connected to a multimedia information communication system to a second communication terminal connected to the local area network and recording the communication contents when performing communication by voice Means, reproduction means for reproducing the sound output from the recording means, and the transfer destination communication terminal for reproducing the sound reproduced from the reproduction means before the second communication terminal transfers the first communication terminal. And a first transmitting means for transmitting the data to the user.

According to the third aspect of the present invention, there is provided a means for recording the progress up to the time before talking with the corresponding person by voice and a means for transmitting the same, so that the contents recorded in voice can be heard in advance. , So you can easily determine who is calling, and you do n’t have to contact the caller again.
A call can be made efficiently.

According to a fourth aspect of the present invention, there is provided a multimedia information communication system configured to be connected to an external communication network via a private network and a communication interface device capable of mutually transmitting and receiving various data including voices. A first communication terminal for transmitting a transfer request from a first communication terminal connected to the multimedia information communication system to a second communication terminal connected to the private network to store input data when communication is performed. Storage means, first conversion means for converting the input data extracted from the first storage means to audio data when the second communication terminal has performed transfer to a transfer destination communication terminal, First transmission means for transmitting the audio data converted by the first conversion means to the transfer destination communication terminal before transferring the first communication terminal. And it features.

According to the fourth aspect of the present invention, there is provided a means for converting input data into voice and a means for transmitting the same, and the result of the input data can be grasped in advance, so that On the other hand, there is no need to listen to the result again, and it becomes possible to immediately respond to the questions and requests of the sender.

According to a fifth aspect of the present invention, when the third communication terminal responds when transferring the first communication terminal from the second communication terminal to the third communication terminal, ,
A third transmitting unit that transmits the audio data or the reproduced audio information to the third communication terminal of the transfer destination, a display unit that displays the content of the audio information, and the displayed audio data or Selecting means for selecting any of the reproduced sounds; and a fourth means for transmitting information corresponding to the content selected by the selecting means to the first communication terminal.
And transmitting the audio data corresponding to the selected information content or the reproduced audio using the first or second transmission unit. After transmitting to the communication end, the transfer request of the first communication terminal is transferred to the transfer destination communication terminal.

According to the fifth aspect of the present invention, there is provided a selecting means for selecting information on the sender and a means for transmitting the selected information, and the information on the sender is selected in advance and required. Since the user can listen only to the items, the subsequent call can be made more efficiently.

According to a sixth aspect of the invention, the transfer destination communication terminal is one of a communication terminal connected to the private network and a communication terminal connected to an external communication network. Features.

According to the invention described in claim 6, not only the communication terminal connected to the public network, but also the communication terminal connected to the private network, in a similar manner.
Can be enjoyed.

[0018] The invention described in claim 7 is characterized in that the third communication terminal as the transfer destination includes the display means, the selection means, and the fourth transmission means.

According to the seventh aspect of the present invention, the third aspect
Since the communication terminal has the display unit, the selection unit, and the fourth transmission unit, the third communication terminal can select the voice information about the caller.

[0020]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 shows an embodiment of the present invention.
FIG. 1 is a diagram illustrating a configuration of a system of an Ethernet (registered trademark) type local area network (hereinafter, referred to as “LAN”) having a transmission capacity of Mb / s. FIG. 2 is a list showing telephone numbers and IP addresses of communication terminals connected to the LAN.

Referring to FIGS. 1 and 2, the system configuration and individual components of the LAN in this embodiment will be described.

According to FIG. 1, three hub devices, two router devices LT1 and LT2, a communication server SVR, a gatekeeper device GK, an automatic voice response are examples of main components connected to the LAN. Apparatus IVR, personal computer PC4, hereinafter referred to as "PC4". ) Is connected. In addition, telephone terminals TEL4, T
EL5 is connected.

Each of the hub devices H1, H2, and H3 as communication interface devices for unconnected terminals has a telephone T
EL1, TEL2, TEL3 and PC1, PC2, P
C3 is connected. These telephones TEL1, TEL
2, TEL3 and PC1, C2, PC3 are all used as extension terminals. In addition, telephone TEL1, TE
L2 and TEL3 can be connected to both analog telephones and digital telephones. Each telephone and personal computer are assigned a telephone number DN as shown in FIG. 2 and an IP address for identifying the connection device on the LAN. PC2 and PC3 are formed as a broadcast group. When a call is transmitted to the telephone number DN assigned to the broadcast group, incoming calls are made to both PC2 and PC3.

The two routers LT1 and LT2 exemplified as communication interface devices for external line connection have a function of performing interface processing between the public communication network INW and the multimedia information communication system of the present invention. In this router LT, the connection destination public network is ISDN
(Integrated Digital Network
For rk), an ISDN-compatible router is used, and for the public communication network INV (PSTN), a PSTN-compatible router is used.

The communication server SVR stores various data such as voice data, and has functions of storing and distributing electronic mail. The gatekeeper device GK has a function of performing call control of the system and storing call control information and the like.

The automatic voice response apparatus IVR automatically responds to an incoming call, transmits voice guidance, determines a transfer destination by using a PB signal from a caller, and sends a call to the determined transfer destination. Perform a transfer. An example is shown in which a PC 4 usable as an extension telephone is connected.

It should be noted that the LAN has another communication interface device such as a PHS (Personal Handyp).
(Honey System) A wireless hub device (not shown) having a base station function is also connected.

FIG. 3 is a diagram showing a block configuration of the automatic voice response apparatus IVR according to the embodiment of the present invention. As shown in FIG. 1, the automatic voice response apparatus IVR includes a network interface unit 21, a protocol processing unit 22, a central processing unit 23, a voice data synthesizing unit 24, a voice data sending unit 25, and a data storage unit 26. .

The network interface unit 21
This is a block for interfacing with the LAN.
The protocol processing unit 22 includes hub devices H1, H2, H3,
The call control signals transmitted and received from the routers LT1 and LT2 and the gate keeper GK via the network interface unit 22 are analyzed, and the results are analyzed by the central processing unit 2.
Send to 3. Alternatively, a call control signal is created in accordance with a command from the central processing unit 23 and transmitted to the LAN via the network interface unit 21.

The central processing unit 23 performs various processes including call processing in the automatic voice response apparatus IVR, and performs a protocol processing unit 22, a voice data synthesizing unit 24,
The communication with the audio data transmitting unit 25 and the data storage unit 26 is performed.

The voice data synthesizing section 24 converts the data received from the network interface section 21 by voice synthesis and converts the data into a voice data transmitting section 25 and a data storage section 2.
6. The synthesized voice data is transmitted to 6. The audio data transmitting unit 25 packetizes the audio data recorded in the data storage unit 26 and the audio data from the audio data synthesizing unit, and transmits the packet to the network interface unit 21. The data storage unit 26 records data such as storage of voice data from another terminal and storage of voice data for voice guidance.

Next, an example of use of the multimedia information communication system will be described with reference to FIG.

For example, when a telephone TEL1 connected to the hub device H1 makes a call to a telephone number (DN) 3001, the telephone number is referred to by referring to a data table (not shown) recorded in the data storage section of the hub device H1. A call is made to the IP address corresponding to the number. The hub device H2 receives the transmission information from the hub device H1, and rings the bell of the telephone TEL2 connected to the hub device H2. Then, if the receiver of the telephone TEL2 is picked up, a telephone call between extensions is realized.

A case in which a call is made using the gatekeeper device GK will be described. For example, from the telephone TEL1 connected to the hub device H1, a telephone number (DN)
When a call is sent to 3001, a call request is sent to gatekeeper device GK. The gatekeeper device GK makes a call to the IP address corresponding to the telephone number with reference to the data table shown in FIG. 4 recorded in a data storage unit (not shown). In the hub device H2, the transmission information is received from the gatekeeper device GK,
Ring the bell of the telephone TEL2 connected to the hub device H2. Then, a telephone call for an extension is realized by picking up the receiver of the telephone TEL2. Here, FIG. 4 is a table for performing conversion between a telephone number and an IP address.

When a call is made from telephone TEL1 connected to hub device H1 to telephone TEL4 connected to public network INV (telephone number (DN) 03)
−5678-9000), referring to the data table shown in FIG. 4 recorded in the data storage unit of the hub device H1, and selects the public network INW originating router device LT1. In this way, communication is performed with the telephones TEL4 and TEL5 connected to the public network INW via the router LT1.

A description will be given of a case where a call is made using the gatekeeper device GK. For example, from the telephone TEL1 connected to the hub device H1, the public network I
When a call is sent to the telephone TEL4 connected to the NW (telephone number (DN) 03-5678-9000), a call request is made to the gatekeeper device GK.
In the gate keeper device GK, referring to the data table shown in FIG. 4 recorded in a data storage unit (not shown),
A router LT1 for public network INW transmission is selected.
In this manner, communication with the telephone TEL4 connected to the public network INW is realized via the router LT1.

An example of use of the embodiment according to the present invention will be described with reference to FIGS.

FIG. 5 is a diagram showing a system configuration in a case where identification information of a caller and information related thereto are notified to a transfer destination by voice. FIG. 6 is a diagram showing a system configuration in a case where the contents of a call recorded between a caller and a receiver and input data are notified to a transfer destination by voice. In the figure, the same reference numerals are given to the same blocks as in FIG. 1, and the detailed description thereof will be omitted. FIG. 5 shows the hub device H2 from FIG.
H3 and TEL2, TEL connected to them
3, PC2, PC3, and a router LT2 are removed.

First, based on FIG. 5, the first embodiment according to the present invention will be described.
A case where the identification information of the caller is notified by voice according to the embodiment will be described.

Telephone TE connected to public network INW
From L4, an automatic voice response device IVR (FIG.
No. 03-1234-5000 in the IVR. )
, An incoming call operation is performed in the automatic voice response apparatus IVR. At this time, the voice response apparatus IVR obtains the identification information of the caller, and then switches the voice guidance to TEL.
4 is transmitted. The telephone TEL4 inputs a transfer request in accordance with the guidance and transmits the request to the automatic voice response apparatus IVR using a PB signal. Automatic voice response device IV
R transmits the identification information of the caller to the voice data synthesis unit 2 before the transfer.
In step 4, the data is converted into audio data. Thereafter, the voice response apparatus IVR initiates a call to the transfer destination telephone TEL1 connected to the hub H1, and after the telephone TEL1 responds and transmits the voice data of the converted identification information, the telephone TEL1 transmits to the telephone TEL4. Is performed. If the person is not present at the transfer destination TEL1, the same operation is performed in the automatic voice response device IVR, and the transfer destination connected to the public network INW via the gatekeeper device GK and the router device LT. Is transferred to the corresponding person's telephone TEL5.

By doing so, the telephone TEL
In TEL5, the transfer process is performed after the caller's identification information is heard by voice, so the telephone T
With EL1 and TEL5, it is possible to immediately determine who the call is from, and subsequent calls can be made smoothly. At this time, the telephone TE connected to the public network INW
The same effect as described above can be obtained by receiving a call from L4 to the PC1 connected to the hub device H1 as a destination and then transferring it.

Next, as a modification of the first embodiment,
An example of use in a case where information related to the identification information of the caller is added from the communication server SVR connected to the LAN will be described with reference to FIG.

Telephone TEL4 connected to public network INW
To the automatic voice response device IVR connected to the LAN. In the automatic voice response apparatus IVR, after acquiring the identification information of the caller, the communication server SVR is accessed using the identification information of the caller to acquire the related information. Then, the telephone TEL4 makes a transfer request according to the voice guidance transmitted from the automatic voice response device IVR, and the voice automatic response device IVR transmits the related information acquired from the communication server SVR before the transfer, as shown in FIG. The synthesizing unit 24 converts the data into audio data together with the identification information. After that, the automatic voice response apparatus IVR performs a calling operation to the telephone TEL1 of the transfer destination, transmits the converted identification information and the voice data of the related information, and then performs the transfer processing of the telephone TEL4. Also, the TEL of the transfer destination
In step 1, if the person is out of the office,
The same operation is performed in the VR, and the data is transferred to the telephone TEL5 of the person who is the transfer destination connected to the public network INW via the gate keeper GK and the router LT.

By doing so, the telephone TEL
In TEL5, transfer is performed after pertinent information of the caller is heard by voice, and a call can be made with telephone TEL4, and the same effects as described above can be obtained.

Referring to FIG. 6, a description will be given of a second embodiment according to the present invention, in which a call is communicated between a caller and a receiver, and the recorded contents are notified to a transfer destination by voice data. In the figure, the same blocks as those in FIG. 1 are denoted by the same reference numerals, and detailed description thereof will be omitted. FIG. 6 is a block diagram of FIG. 1 showing an automatic voice response device IVR, a communication server SVR, a router LT2, a hub device H3 and a TEL 3 connected thereto.
It is the figure which removed PC3.

First, a case where the contents of a call between a caller and a receiver are recorded by voice will be described.

Telephone TE connected to public network INW
From L4, the PC connected to the destination hub device H2
2 (PC-12 in FIG. 6 has 03-1234-5001 written), and PC2 receives a call. When PC2 answers and talks to TEL4, P
In C2, the contents of the call with the telephone TEL4 are recorded in voice. Thereafter, the PC 2 transmits a call to the telephone TEL 1 connected to the hub device H 1 as the transfer destination before performing the transfer, and after the response of the telephone TEL 1, the recorded PC 2
The voice data of the content of the call made between the telephone TEL4 and the telephone TEL4 is transmitted. Thereafter, the transfer processing of the telephone TEL4 to the telephone TEL1 is performed. In the case where the corresponding person is not present at the transfer destination TEL1, the same operation is performed in the PC2 and the corresponding person who is the transfer destination connected to the public network INW via the gate keeper GK and the router LT. Is transferred to the telephone TEL5. By doing so, the telephones TEL1 and TEL5 can grasp the call before the transfer, and then perform the transfer processing and enter the call state. Therefore, it is possible to immediately determine who the call is from. It is possible to judge how the call up to has been made, and it is not necessary to inquire the caller again.

Next, as a modified example of the second embodiment, a case where various contents when a call is made between a caller and a receiver as data will be described with reference to FIG.

Telephone TE connected to public network INW
L4 is the PC2 connected to the destination hub device H2.
(It is described as 03-1234-5001 on PC2 in FIG. 6), and the incoming call is made on PC2 connected to the hub device H2. At this time, the content of the call made with the telephone TEL4 is recorded as data in the PC2. Thereafter, when the PC2 performs the transfer, the PC2 transmits a call to the telephone TEL1 connected to the hub device H1 as the transfer destination, and the telephone TEL1 responds. After that, the data content input by the PC 2, for example, a desired product name or the like is converted into voice data by the voice data synthesizing unit 24 in FIG. 3, and the converted voice data is transmitted.
Performs a transfer process to the telephone TEL1. When the person is not present at the transfer destination telephone TEL1, the same operation is performed on the PC2, and the transfer destination is connected to the public network INW via the gate keeper GK and the router LT. Is transferred to the user's telephone TEL5.

By doing so, the telephone TEL
In TEL5 and TEL5, the transfer process is performed after the contents of the call before the transfer is grasped, and the telephone is in a call state.
With EL1, it is not necessary to make an inquiry to the caller again by knowing how the call was made up to that time.

Next, a case in which voice data to be notified to the transfer destination from the automatic voice response device IVR in the fourth embodiment according to the present invention is selected at the transfer destination, and then the corresponding voice data is transmitted will be described with reference to FIG. Will be explained.

First, from the telephone TEL4 connected to the public network INW, the automatic voice response apparatus IVR (FIG.
No. 03-1234-5000. ). At this time, the voice automatic response device IVR transmits the voice guidance to the TEL 4 after acquiring the identification information of the caller. Further, the automatic voice response apparatus IVR accesses the communication server SVR using the acquired caller identification information to acquire related information. After that, the telephone TEL4 switches to the automatic voice response device IV.
Request transfer according to the guidance of R. In the automatic voice response apparatus IVR, before transferring the telephone TEL4, the identification information of the caller and the related information are transmitted to the voice synthesizer 24 shown in FIG.
After the conversion into voice data, the automatic voice response device IVR performs a calling operation to the transfer destination PC1. After the PC 1 responds, a list of voice data to be transmitted is transmitted from the automatic voice response device IVR. FIG. 7 shows a signal format diagram at this time. FIG. 7 is a format diagram of a signal for notifying the audio data list.

From among these, the PC 1 selects necessary voice data and transmits it to the voice automatic response device IVR. FIG.
The signal format at this time is shown in FIG. FIG. 8 is a format diagram of a signal for notifying the selected audio data. In response to the signal shown in FIG.
After R sends the audio data requested by PC1,
Transfer processing of TEL4 to telephone TEL1 is performed. When the person is not present at the transfer destination telephone TEL1, the same operation is performed in the PC2 and the public network INW is transmitted via the gate keeper GK and the router LT.
Is transferred to the telephone TEL5 of the person who is the transfer destination connected to. These choices can be pre-set before receiving a call.

By doing so, in PC1,
Since only the necessary information from the caller's identification information and related information is heard by voice, the transfer process is performed and the call state is established,
On the telephones TEL1 and TEL5, only necessary information can be heard by voice, and subsequent calls can be smoothly made without duplication.

At this time, the same effect as described above can be obtained even if the call is received from the telephone TEL4 connected to the public network INW to the PC2 connected to the hub device H2 and then transferred. .

As described in detail above, since the identification information of the caller can be heard in advance before the transfer processing is performed, it is possible to judge who the call is from, and the subsequent call can be made smoothly. In addition, since information related to the identification information of the caller can also be heard at the same time, it is easier to determine who is calling, and subsequent calls can be immediately set to the necessary requirements and efficient calls can be made. Can be.

Further, since the progress before the call with the corresponding person is recorded by voice and can be heard in advance, it is necessary to easily determine from whom the call is made and to inquire the caller again. It is no longer possible to make calls efficiently. In addition, the result of the input data about the caller is converted to voice, which can be heard in advance, and there is no need to listen to the result again to the caller, and it responds immediately to the caller's questions and requests it can. Then, it is possible to select the above-mentioned information on the caller in advance and listen to the information limited to necessary items. Further, not only the communication terminal connected to the public network but also the communication terminal connected to the private network can enjoy the same effect as above.

The present invention is not limited to these embodiments, and various changes and extensions can be made within the scope of the technical concept of the present invention. For example, although the embodiment has been described by taking an Ethernet type LAN having a transmission capacity of 100 Mbit as an example, it is necessary to add a communication server, an automatic voice response device, or the like to a private network using the Ethernet type LAN as an exchange. Even when the present invention is applied to a communication system in which such a function is added to the exchange, the same effects as those described above can be obtained. Although the telephone connected to the multimedia information communication system has been described as an example of a wired telephone, the present invention may be applied to a mobile telephone or a communication terminal capable of handling voice. The same effect as described above is achieved.

[0060]

As described above, when the transfer is performed, the identification information of the caller and the related information are converted into voice and transmitted to the transfer destination, so that the information is dependent on the communication terminal of the transfer destination. Necessary information can be obtained at the transfer destination. By using this information, the caller at the transfer destination can smoothly make a call after the transfer. In addition, the contents of the call up to the transfer are recorded in voice,
By sending this record to the destination before the transfer,
The callee before the transfer does not need to confirm the contents of the call to the other party again, and the call after the transfer can be made.

When the data of the call content is input from the call content before the transfer, the content of the input data is converted into voice and transmitted, so that the transfer destination speaker can input the data or the like. Can be confirmed, and the call after the transfer can be smoothly performed. Furthermore, the voice information at the time of transfer can be selected and transmitted at the request of the communication terminal at the transfer destination, so that the speaker at the transfer destination can transmit only the information that he / she really needs. You can select and listen.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating an embodiment of a multimedia information communication system according to an embodiment of the present invention.

FIG. 2 is a list showing telephone numbers and IP addresses of communication terminals connected to an Ethernet type LAN;

FIG. 3 is a block diagram showing a configuration of an automatic voice response device.

FIG. 4 is a table for performing conversion between a serial number and an IP address.

FIG. 5 is a system configuration diagram in a case where identification information of a caller and information related thereto are notified to a transfer destination by voice.

FIG. 6 is a system configuration diagram in the case of notifying the transfer destination by voice of the contents of a call recorded between a caller and a receiver and input data.

FIG. 7 is a format diagram of a signal for notifying an audio data list.

FIG. 8 is a format diagram of a signal for notifying selected audio data.

[Explanation of symbols]

LAN: Ethernet type local area network, INW: Public network, H1 to H3: Hub device, LT1,
LT2: router device, SVR: communication server, GK: gatekeeper device, PC1 to PC4: personal computer, TEL1 to TEL5: telephone, IVR: automatic voice response device, 21: network interface unit, 22
... Protocol processing unit, 23 ... Central processing unit, 24 ... Sound data synthesizing unit, 25 ... Sound data sending unit, 26 ... Data storage unit.

Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat II (reference) H04M 3/50 G10L 3/00 R 5K101 3/58 H04L 11/00 310Z 9A001 11/10 11/20 B (72) Invention Person Toshiaki Takewaki 2-9-9 Suehirocho, Ome-shi, Tokyo F-term in the Toshiba Ome Plant 5D045 AB24 AB30 5K015 AA00 AA02 AA04 AB00 AF09 GA01 GA03 GA07 HA03 HA06 HA07 KA00 KA01 5K024 AA23 AA45 BB00 BB00 CC09 FF06 GG00 GG05 GG13 5K030 GA16 HA08 HB01 HC01 HC14 HD03 HD06 HD09 JT01 KA20 LD06 LD11 5K033 AA03 BA15 CB09 CB13 DA06 5K101 KK02 KK06 KK20 LL01 LL03 LL05 NN02 NN03 NN14 NN14 NN16 NN16 NN16 NN16 NN16 NN16 NN16

Claims (7)

[Claims] 1. A multimedia information communication system configured to be connected to an external communication network via a private network and a communication interface device capable of mutually transmitting and receiving various data including voice, wherein the multimedia information communication system is connected to the multimedia information communication system. First
Receiving means for transmitting a transfer request from the communication terminal to the second communication terminal connected to the private network and receiving the transmission, and a communication terminal of the transfer destination based on the transfer request from the first communication terminal Transfer means for transferring the identification information of the first communication terminal when transferring by the transfer means; and first conversion for converting the identification information into voice data. Means, and first transmission means for transmitting the audio data converted by the first conversion means to the transfer destination communication terminal before transferring the data to the first communication terminal. Multimedia information communication system. 2. A storage unit for storing information related to the identification information, wherein the transfer unit transfers the information to the first communication terminal.
A second acquisition unit that acquires information related to the identification information from the storage unit based on the identification information of the first communication terminal; and a second unit that converts the information acquired from the second acquisition unit into audio data. 2 conversion means, and a second transmission means for transmitting the audio data converted by the second conversion means to the transfer destination communication terminal before transferring the data to the first communication terminal. The multimedia information communication system according to claim 1, wherein: 3. A multimedia information communication system configured to be connected to an external communication network via a private network and a communication interface device capable of mutually transmitting and receiving various data including voice, wherein the multimedia information communication system is connected to the multimedia information communication system. Recording means for transmitting a transfer request from the first communication terminal to the second communication terminal connected to the private network and recording the communication contents when performing communication, and outputting from the recording means Reproducing means for reproducing the reproduced sound; and first transmitting means for transmitting the sound reproduced from the reproducing means to the transfer destination communication terminal before the second communication terminal transfers the first communication terminal. A multimedia information communication system, comprising: 4. A multimedia information communication system configured to be connected to an external communication network via a local area network and a communication interface device capable of mutually transmitting and receiving various data including voice, wherein the multimedia information communication system is connected to the multimedia information communication system. A first storage unit for transmitting a transfer request from the first communication terminal to the second communication terminal connected to the local area network and storing input data when communication is performed; A first conversion unit for converting the input data extracted from the first storage unit to voice data when the communication terminal has performed a transfer to the transfer destination communication terminal; and transferring the first communication terminal. And a first transmitting means for transmitting the audio data converted by the first converting means to the communication terminal of the transfer destination before the transmission. Information communication system. 5. When the third communication terminal responds when transferring the first communication terminal from the second communication terminal to the third communication terminal, the voice data or the reproduced voice is reproduced. Third transmission means for transmitting information to the third communication terminal of the transfer destination, display means for displaying the content of the audio information, and selection of either the displayed audio data or reproduced audio. Further comprising: selecting means for transmitting the information corresponding to the content selected by the selecting means to the first communication terminal; and voice data corresponding to the selected information content. Alternatively, after transmitting the reproduced sound to the third communication end of the transfer destination using the corresponding one of the first and second transmission units, the transfer request of the first communication terminal is transmitted to the third communication terminal. Transfer to the destination communication terminal 5. The method according to claim 1, wherein:
The multimedia information communication system according to any one of the above items. 6. The communication terminal according to claim 1, wherein the transfer destination communication terminal is one of a communication terminal connected to the private network and a communication terminal connected to an external communication network. A multimedia information communication system according to any one of the preceding claims. 7. The multimedia information according to claim 5, wherein the third communication terminal, which is the transfer destination, includes the display unit, the selection unit, and the fourth transmission unit. Communications system.