JP2001273428A - Method and system for ic card utilization service - Google Patents

Abstract

PROBLEM TO BE SOLVED: To receive the provision of the same service by accessing the same system from plural kinds of terminals such as portable telephone set, public telephone set and Internet client. SOLUTION: User information is registered in a platform server 12 by an issue managing device 13 and an IC card issuing machine 14 and an IC card 30 is issue by writing one part of this information on the IC card 30. Internet clients 3a and 3b or IC card public telephone sets 9a and 9b read the user information from the IC card 30. An HTTP control server 7 or voice response control server 10 reports the menu of usable services to a user. On the basis of input information specifying the service selected by the user, the HTTP control server 7 or voice response control server 10 is connected to a relevant providing means.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a service using an IC card, and in particular, to use for making reservations for tickets, rental cars, hotels, airline tickets, etc. that can be provided through a communication network, and to own the IC card. A method and IC for providing an IC card service that assists users in providing these services and simplifies window operations such as ticketing, rental car rental, hotel check-in, and airline ticket issuance on the service provider side. It relates to a card use service system.

[0002]

2. Description of the Related Art With the spread of mobile phones and the Internet, services for providing information, registering reservations, and the like through these have been spreading. In such a service, for example, a guidance for making a reservation registration flows from a telephone, and a user designates a desired airline or the like in accordance with the guidance and makes a reservation registration. The details of the reservation were verified by telling at the ticket counter, and the ticket was received by paying the price.

[0003]

However, the above-mentioned service has a problem that the same service cannot be provided by accessing the same system from terminals such as a mobile phone, a public telephone, and an Internet client. Was. Also, when exchanging information across terminals, such as receiving a ticket reserved by a public telephone at a ticket counter, the user stores a reservation number given at the time of reservation and stores the reservation number in the ticket counter. It is necessary to notify the reservation number and receive the ticket, and there is a problem that it is complicated to store the reservation number, and it is difficult to specify the reservation content due to a difference in storage. Further, there is a problem that it is difficult for a system for providing services to centrally manage a plurality of services so that a user can freely select the services and to reduce costs on a service provider side. Was. An object of the present invention is to provide the same service by accessing the same system from a plurality of types of terminals such as a mobile phone, a public telephone, and an Internet client.
An object of the present invention is to provide a method and system for providing a service using a C card. It is another object of the present invention to provide a method and a system for providing an IC card using service, which can reduce the burden on the user and the service provider for giving and receiving the service.

[0004]

According to the present invention, there is provided an IC card use service providing method, wherein user information is registered in a management means,
A step of writing at least a part of the user information on the IC card and issuing the IC card; a step of reading the user information from the IC card of the user who wants to provide the service by the input / output means; Based on the user information obtained from the management means based on the user information, a procedure for notifying the user of a menu of available services through the input / output means, and specifying the service selected by the user. And a procedure for providing a service from the providing means to the user based on the input information from the means, thereby enabling the use of the service from a plurality of types of input / output means. An IC card use service system of the present invention is connected to a communication network, sends information read from the IC card and input information input by a user to the communication network, and writes information received from the communication network to the IC card. A plurality of types of input / output means (3a, 3b, 9a, 9b) provided with means (1a, 1b) for notifying a user, and transmission information and input / output to / from the input / output means. Control means (7, 10) for controlling information received from the means, management means (12) for managing user information, providing means (15-18, 21) for providing services to users, Issuance registration means (13, 14) for registering information in the management means and writing at least a part of the user information in the IC card, and from the IC card of the user who wants to provide the service to the input / output means The control means notifies the input / output means of a menu of available services based on the read user information or the user information obtained from the management means based on the read user information. The control means connects to the corresponding providing means based on input information specifying the service selected by the user, thereby enabling the use of services from a plurality of types of input / output means.

[0005]

Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 1 is a block diagram showing a configuration of an IC card use service system according to an embodiment of the present invention. As shown in FIG. 1, the IC card use service system according to the present embodiment includes an IC card 3
An Internet client 3 (3a, 3) comprising, for example, a computer terminal equipped with an IC card reader / writer 1 (1a, 1b) which is a means capable of reading and writing to
b) and a business terminal 4 equipped with an IC card reader / writer 1 (1c, 1d) and provided in a facility managed by a service provider such as a ticket counter or a hotel front desk.
(4c, 4d), an output device 5 (5c, 5d) connected to the business terminal 4 for printing out a ticket or the like, and a service provider connected to the Internet 2 as a communication network and using the business terminal 4. Support server 6 that supports the work of
And HT which is control means connected to the Internet 2
IC card public telephone 9 (9a, 9b) provided with TP control server 7 and IC card reader / writer (not shown)
And a voice response control server 10 serving as control means connected to a public network 8 as a communication network, and voice information and data sent from the IC card public telephone 9 via the public network 8 to be separated and separately. A bit still router 11 (11a, 11b) for transmitting to the voice response control server 10, multiplexing voice information and data separately sent from the voice response control server 10 and transmitting the multiplexed voice information and data to the IC card public telephone 9.
Connected to the business support server 6, the HTTP control server 7, and the voice response control server 10 to determine the type of the IC card 30, authenticate the validity of the IC card 30, and
A platform server 12 serving as a discriminating unit for managing the information and service history of the user who owns 0, an authentication unit, and a managing unit.

The service system for using an IC card according to the present embodiment is connected to a platform server 12 for newly registering, reissuing and deleting a user. It is operated and managed by an IC card issuing machine 14 that records at least a part of the user information registered in the platform server 12 on the IC card 30 and issues the IC card 30, and a service provider that issues tickets for events, Ticket system 15 which is a providing means for managing issuance of tickets
And a hotel system 16 which is operated and managed by a service provider such as a company that operates hotels and is a providing means for managing room reservation, check-in and check-out, etc., and is operated by a service provider such as a rental car company. A rental car system 17 that is managed and provided for managing rental and return of a rental car, and an air ticket system 18 that is operated and managed by a service provider such as an airline and provides and manages issuance of air tickets. And a credit card system 19 that performs settlement with a credit card or cash card, issues a statement to the user, and debits the amount of use from a deposit account, and points given and accumulated according to the use of the service. When goods are provided to the user in accordance with the A prize system 20 as a delivery means for acquiring the address of the user and delivering the goods to the user, a questionnaire system 21 as a providing means for conducting a questionnaire survey to the user and managing the contents of the questionnaire. ,
When the communication specifications between the control means and the provision means are different, the contents server 22 which is a conversion means for converting the communication specifications and connects the control means and the provision means, and guides the user to use the service by the operator. A call center 23 for providing a call center service such as change of user information by a user or an operator, a call center terminal 24 for displaying user information, and a second telephone 25.

The Internet client 3 (3a, 3
b) and the IC card public telephone 9 (9a, 9b) constitute input / output means, and the issue management device 13 and the IC card issuer 14 constitute issue registration means. In this embodiment, the user uses the Internet client 3
When the service is used by using the HTTP control server 7, the HTTP control server 7 serves as a control unit, and the user uses the IC card public telephone 9
When using the service by using the voice response control server 10, the voice response control server 10 serves as a control unit. In the present embodiment, a case where the following services are provided will be described. The IC card 30 as a member card is used for various processes, and various services can be used from the IC card public telephone 9 and the Internet client 3. Table 1 shows an overview of various services that can be provided by the IC card use service system of the present embodiment.

[0008]

[Table 1]

In the present embodiment, as shown in Table 1, there are a basic service that can be used in common as a member of the system and a service that can be selected by the member. If there are many services that can be selected and if the services that can be used per member are to be limited due to system restrictions such as the capacity of the database, etc., let the member select the service that he or she wants to use from among the selectable services, Make only the services selected and registered by members available.

In this embodiment, three types of points are given to a member (member card) in accordance with the contents of use of the service. The first point is a point that is commonly added in various services (hereinafter, referred to as a common point). The member can obtain a prize or the like according to the common points given to the member card owned by the member. When a prize is acquired, the number of points according to the prize is subtracted from the common points given to the member card. However, as shown in Table 2, in the present embodiment, the types of the member cards are an individual member card, a family member card (master), and a family member card (member).
There are three types, and the method of adding common points differs depending on the type of card applied.

[0011]

[Table 2]

The common points of the family member card (member) issued corresponding to the family member card (master) are added as master common points at the time of settlement of the master. The timing of the point addition is not limited to the time of settlement of the master, and a point addition service menu for the master may be prepared in the main menu so that the member can freely add at any time. Further, contribution points and individual points, which will be described later, are cumulatively added independently for each card.

The second point is a point (hereinafter referred to as a contribution point) given when a member cooperates with a questionnaire survey or the like. The contribution points are not subtracted, and the members are given qualifications (hereinafter, referred to as statuses) as shown in Table 3 according to the accumulated value. There are three types of member status, green, silver, and gold, in order from the bottom, and the privileges that members can receive vary according to the status. As the privilege, for example, the annual membership fee can be reduced.

[0014]

[Table 3]

The third point is a point unique to the service provider (hereinafter, referred to as an individual point). The individual points are added only when a specific service is used, and the benefits of the individual points are also unique to the service. Next, Table 4 shows information recorded on the IC card 30 which is a member card.

[0016]

[Table 4]

IC card 3 used as a membership card
For 0, various types are assumed depending on the security level, the communication method with the reader / writer, the capacity of the card, and the like. Thus, information indicating the type of each card (hereinafter, referred to as a card-specific type) is recorded in the card-specific type area (hereinafter, referred to as a record) of the IC card 30. Also, an auto dial (toll free (registered trademark)) number required when using from a telephone, and a URL (Uniform Resource L) required when accessing from an Internet client 3.
ocator) is recorded in the access point information record of the IC card 30.

In order to confirm (authenticate) the validity of the IC card 30, key information is recorded in a key information record of the IC card 30, and a key is set at the time of issuance. In the present embodiment, the member number, member type and expiration date are encrypted and recorded on the IC card 30.
The information is decrypted by the platform server 12 and compared with information in a member database (hereinafter, referred to as a member DB), thereby using the information as an auxiliary means for confirming the validity of the IC card 30.

In the record of the usage information of the IC card 30, a history (for example, reservation contents) when using the service is recorded. In the present embodiment, the record of the usage information is divided into two areas, and the history of each service is recorded in each area. Among the records of the usage information 1 and 2, information such as which record has been recorded in which record and which record is empty is stored in the member DB of the platform server 12.
Managed within.

The IC card 30 also records information such as common points, contribution points, member status, and individual points. By recording usage information, common points, contribution points, individual points, and member status on the IC card 30, these information can be referred to offline using a dedicated mobile terminal without referring to the member DB of the platform server 12. can do. Here, in the present embodiment, the IC card 3
Table 5 shows the contents of the data recorded in the usage information record 0.
Shown in

[0021]

[Table 5]

As shown in Table 5, the usage information record has two areas: a common part having a common format for each service, and a unique part different for each service. In the present embodiment, the sharing unit includes a corporate identifier (hereinafter, corporate ID) for identifying the service provider (corporate providing the service).
), A service identifier (hereinafter, referred to as a service ID) assigned to each type of service, and a reservation number assigned to each reserved service when the service is reserved. The reservation number is assigned by the content server 22.

The data lengths of the corporate ID, the service ID, and the reservation number are fixed. The corporate ID must be independent for each company, the service ID must be independent for each corporation, and the reservation number must be independent for each service. Although the entire capacity of the unique part is determined in advance, the data recorded in the unique part is text-based in terms of reservation contents and the like. Table 6 shows an example of data recorded in the unique part.

[0024]

[Table 6]

As shown in the example of Table 6, the label name, which is the data name of the reservation contents reserved by the member, and the actual data corresponding to the label name are alternately recorded in the unique portion, and the label name and the data are recorded. Only the rule that a delimiter (not shown) is recorded between them is defined. Thus, in the system of the present embodiment, the IC card 3 can be freely set according to the rules.
The reservation contents can be recorded in 0. The member having the IC card 30 reads information from the IC card 30 by using a portable terminal (not shown) which is an independently installed terminal equipped with an IC card reader / writer capable of reading and writing the IC card 30, and reads the text. By displaying the base information, it is possible to know the details of the reservation made by the user.

Next, a method for issuing an IC card (member card) 30 will be described with reference to FIG. FIG.
FIG. 9 is a sequence diagram showing an operation when a new C card 30 is issued.
FIG. 2B is a sequence diagram showing the operation at the time of reissuing. First, as shown in FIG. 2 (a), the administrator of the system sends information (name, kana name, gender, date of birth, zip code, current address, etc.) regarding members who have applied for membership by mail or at a window. A telephone number, a credit card number, a personal identification number of a credit card, a service desired to be used, a member type, and the like, hereinafter referred to as member information) are input to the issuance management device 13.

In response, the issuance management device 13 requests the platform server 12 to register with the member DB (not shown) by transmitting the input member information. The platform server 12 assigns a member number to the received member information, associates the member number with the member information, registers the member number in the internal member DB, and sends the member number back to the issue management device 13 as a database registration result.

The issuance management device 13 transmits the member number and part of the member information to the IC card issuing machine 14 and requests the IC card 30 to be issued. The IC card issuing machine 14 writes the member number and the member information received from the issuance management device 13 into the IC card 30 and notifies the issuance management device 13 of the writing result. In response to this notification, the issuance management device 1
3 requests the platform server 12 to record an issuance history indicating that the IC card 30 has been issued in the member DB. Thus, the IC card 30 is issued to the new member.

The input of the member information is performed by the issuance management device 13.
A new member who applies for membership or a staff member at a reception desk may make an input directly through the Internet.
Further, the member numbers assigned by the platform server 12 for each member may be collectively registered in the issue management device 13 in advance, and the number of operations assigned by the platform server 12 for each case may be reduced.

When re-issuing the IC card 30, FIG.
As shown in (b), the system administrator inputs member information such as the member's name and date of birth into the issuance management device 13 as a search key. The issuance management device 13 transmits the input search key to the platform server 12
Request member search. The platform server 12 searches the member DB based on the received search key, extracts member information corresponding to the search key from the member DB, and uses the member information as a member search result.
Send to 3.

Issue management device 13 that has received the member search result
Is the IC card 3 to the platform server 12
Request reissue of 0. Platform server 12
Generates a new member number and sends this member number back to the issue management device 13. The issuance management device 13 transmits the member number and part of the member information received from the platform server 12 to the IC card issuing machine 14 and requests the issuance of the IC card 30. The following operation is the same as when newly issued.

Then, the issuance management device 13 having received the result notification from the IC card issuing machine 14 requests the platform server 12 to record an issuance history indicating that the IC card 30 has been reissued in the member DB. The platform server 12 invalidates the old card by updating the old member number registered in the member DB to a new member number and invalidating the old member number.

As shown in Table 4, the information written to the IC card 30 at the time of issuance includes a member number, a member type, and an expiration date which are collectively managed on the platform server 12. Is recorded on the IC card 30 after being encrypted. The IC card 30 also records initial values of information such as common points, contribution points, member status, and individual points.

Writing to the IC card 30 is performed using an IC card issuing machine 14 having an IC card reader / writer (not shown) connected to the issue management device 13.
The issuance of the IC card 30 may be performed whenever new member information is input, or the issuance management device 13 or the IC card issuance may be performed by combining the issuance data based on the new member information input during a certain period. Stored in the machine 14,
It may be issued periodically. When sending the IC card 30, the contact address input as the new member information can be output.
You may make it possible to specify on the envelope which sends 0.

In order to use various services provided by the IC card use service system shown in FIG. 1, an IC card (member card) 3 common to all services is used as shown in FIG.
The available service is entered by performing a logon process using 0. The common logon means that the IC card 30 is used to connect the IC card through the IC card public telephone 9 (9a, 9b) or the Internet client 3 (3a, 3b).
This refers to the process from confirming the validity of the card 30 to presenting a menu of applications available to each member. During the confirmation of members, announcements and the like that the common platform is being accessed are given.

Hereinafter, the common logon process will be described with reference to FIG. Internet client 3 (3a, 3
b) or I of the smart card public telephone 9 (9a, 9b)
From the memory card to the CPU, the C card reader / writer
Various types of IC cards 30 are inserted up to the card,
Since these may be used as member cards in the future, the platform server 12 first recognizes the type of the IC card 30.

That is, the Internet client 3
Alternatively, the IC card reader / writer of the IC card public telephone 9 reads the card-specific type from the IC card 30 and sends it to the Internet 2 or the public network 8. The card-specific type information sent to the Internet 2 is sent to the HTTP control server 7. The HTTP control server 7 requests the check of the card-specific type by transmitting the card-specific type to the platform server 12. On the other hand, the information of the card specific type sent to the public network 8 is stored in the bit still router 11 (11a, 11a).
The information is separated from the audio information by 11b) and sent to the audio response control server 10. The voice response control server 10 requests the check of the card-specific type by transmitting the card-specific type to the platform server 12.

The platform server 12 sends the check result of the card-specific type back to the requesting HTTP control server 7 or voice response control server 10. When a card-specific type other than those supported by the present system is notified, the platform server 12 sends back a check result indicating that the card cannot be used. As a result, a message indicating that the service of the present system cannot be used is notified to the user by voice output or image output of the IC card public telephone 9 or the Internet client 3.

In this embodiment, the IC card 30
Will be described for a case where all cards only have a common verification key. First, in order to read the member information recorded on the IC card 30, the HTTP control server 7 or the voice response control server 10 obtains a verification key from the platform server 12, and this key is used for IC verification.
It must be sent to the card 30 for verification. That is, if the check result of the card-specific type indicates that the card can be used, the HTTP control server 7 or the voice response control server 10 requests the platform server 12 for a verification key.

Then, the HTTP control server 7 or the voice response control server 10 transmits the obtained verification key to the Internet client 3 or the IC card public telephone 9 via the Internet 2 or the public network 8, and the Internet client 3 or the IC card The public telephone 9 transmits a verify key to the IC card 30 through the IC card reader / writer. The verify key sent from the voice response control server 10 is multiplexed with voice information by the bit still router 11, and then sent to the public network 8.

The IC card 30 collates the sent key with the key recorded in the card, and sends the collation result to the Internet client 3 or the IC card public telephone 9 as an unlocking result. This unlocking result is sent to the Internet client 3 or the IC card public telephone 9
To HTTP control server 7 or voice response control server 1
0 is notified.

When the IC card 30 is authenticated, a verifying key may be individually set for each card, or mutual authentication between the card and the present system using internal authentication and external authentication may be performed. good. HTTP
The control server 7 or the voice response control server 10 transmits the issue information (member information) from the IC card 30 to the Internet client 3 or the IC card public telephone 9 when the notified unlocking result indicates that the collation is normal. Request read. The Internet client 3 or the IC card public telephone 9 reads out the member information from the IC card 30 through the IC card reader / writer, and sends the HTTP control server 7 or the voice response control server 1 as the request source.
Send to 0.

The HTTP control server 7 or the voice response control server 10 transmits the received member information to the platform server 12 and requests the member information to be checked.
Since the member information read from the IC card 30 is encrypted, the platform server 12 decrypts the member information using an internal encryption key and then checks the member information. That is, the platform server 12
It is checked whether there is a corresponding member number in the internal member DB. If the corresponding member number is registered, the type of the member registered in the member DB is recorded on the IC card 30 together with this member number. It is checked whether or not the validity period registered in the member DB coincides with the validity period recorded in the IC card 30.

It should be noted that regarding the encryption of member information and the like,
Instead of encrypting the information recorded on the C card 30,
All the information itself transmitted on the communication network may be encrypted. When there is no corresponding member number in the member DB or when the member types do not match, the platform server 12 sends back a check result indicating that it cannot be used. As a result, a message indicating that the service of the present system cannot be used is notified to the user by voice output or image output of the IC card public telephone 9 or the Internet client 3.

If the expiration date recorded on the IC card 30 has expired, the flow shifts to the updating process shown in FIG.
When extending the expiration date of the IC card 30, the member inputs to the Internet client 3 or the IC card public telephone 9 that the expiration date is to be updated. Thereby, the Internet client 3 or the IC card public telephone 9 notifies the HTTP control server 7 or the voice response control server 10 that the expiration date updating process of the IC card 30 is performed.

The HTTP control server 7 or the voice response control server 10 that has received the notification transmits the member information recorded on the IC card 30 to the platform server 12 so that the corresponding credit card number is registered in the member DB. Check if it is. The platform server 12 sends the confirmation result back to the HTTP control server 7 or the voice response control server 10. When the credit card number is registered in the member DB, the HTTP control server 7 or the voice response control server 10 requests the member for the personal identification number through the Internet client 3 or the IC card public telephone 9.

In response to the request, the member inputs the personal identification number of the credit card to the Internet client 3 or the IC card public telephone 9. The entered password is
The data is transmitted from the Internet client 3 or the IC card public telephone 9 to the platform server 12 via the HTTP control server 7 or the voice response control server 10.

The platform server 12 collates the received personal identification number with the personal identification number registered in the member DB. Is notified to the credit card system 19 via the content server 22 and the member fee based on the type of the member managed by the member server, and requests credit settlement of the member fee. At this time, mutual authentication is performed to confirm whether the credit card system 19 and the content server 22 are correct partners.

The credit card system 19 notifies the platform server 12 of the result of the credit settlement via the content server 22. When the credit card system 19 notifies that the payment processing has been performed normally, the platform server 12 extends the expiration date of the IC card 30 via the HTTP control server 7 or the voice response control server 10 to the Internet client 3. Or, it instructs the IC card public telephone 9. Internet client 3 or IC card public telephone 9
Is an IC card 30 through an IC card reader / writer.
Update the expiration date of.

Internet client 3 or IC
The card public telephone 9 sends the renewal result of the expiration date to the HTTP
Notify the platform server 12 via the control server 7 or the voice response control server 10. In response to this notification, the platform server 12 stores an update history indicating that the expiration date has been extended in the member DB. In addition,
If the result notified from the credit card system 19 indicates that the payment processing was not performed normally, the platform server 12 indicates that the payment processing was not performed normally by the HTTP control server 7 or the voice response control server 10. Notify. As a result, a message indicating that the expiration date of the IC card 30 cannot be extended because the settlement processing cannot be performed is notified to the user by voice output or image output of the Internet client 3 or the IC card public telephone 9.

On the other hand, in the member information check described with reference to FIG. 4, if the member information read from the IC card 30 is normal, that is, the corresponding member number is registered in the member DB, and the member DB is registered together with this member number. If the member type registered in the IC card 30 matches the member type recorded on the IC card 30 and the expiration date of the IC card 30 has not expired, the HTTP control server 7 or the voice response control server 10 As shown by, a menu of available services is requested from the platform server 12.

The platform server 12 transmits the service menu corresponding to the member information to the requesting HTTP control server 7 or the voice response control server 10 as the available service request result, and the HTTP control server 7 or the voice response control server 10 Transmits this service menu to the Internet client 3 or the IC card public telephone 9. As a result, a menu of available services is notified to the user by voice output or image output of the IC card public telephone 9 or the Internet client 3, and the member selects a desired service application from the service menu to select a service. Can be used. As described in Table 1, among the services provided by the system of the present embodiment, there are services that members can freely select and register, so that the menu of available services differs for each member. Needless to say.

Next, a point use / inquiry service, which is a kind of basic service, will be described with reference to FIG. After performing the above-described common logon process using the IC card 30, the member selects the point use / inquiry service from the service menu. Internet client 3
Alternatively, the IC card public telephone 9 notifies the HTTP control server 7 or the voice response control server 10 that the point use / inquiry service has been selected. Use the points·
When the inquiry service is selected, the HTTP control server 7
Alternatively, the voice response control server 10 requests the member for a personal identification number through the Internet client 3 or the IC card public telephone 9.

In response to the request, the member inputs the personal identification number to the Internet client 3 or the IC card public telephone 9. The entered password is transmitted from the Internet client 3 or the IC card public telephone 9 to the HTTP server.
It is transmitted to the platform server 12 via the control server 7 or the voice response control server 10. The platform server 12 collates the received personal identification number with the personal identification number registered in the member DB, and when the personal identification numbers match, extracts the common point corresponding to the personal identification number from the member DB, and Is returned to the HTTP control server 7 or the voice response control server 10 as a point inquiry result.

The HTTP control server 7 or the voice response control server 10 requests the prize system 20 via the content server 22 for a list of prizes available to the member at the common point, and the prize system 20 determines the prize corresponding to the common point. Is sent to the requesting HTTP control server 7 or voice response control server 10. HTTP control server 7
Alternatively, the voice response control server 10 sends the current common point and a list of prizes available at the common point to the Internet client 3 or the IC card public telephone 9. As a result, the list of common points and premiums is notified to the user by voice output or image output of the Internet client 3 or the IC card public telephone 9.

The member selects a desired prize number from the prize list. The number of the selected premium is transmitted from the Internet client 3 or the IC card public telephone 9 to the HT.
The TP control server 7 or the voice response control server 10 is notified. The HTTP control server 7 or the voice response control server 10 notifies the Internet client 3 or the IC card public telephone 9 of the corresponding prize name from the selected prize number, and confirms with the member whether the name is correct. When the member confirms that the selection is correct, H
The TTP control server 7 or the voice response control server 10
The selected prize is notified to the platform server 12.

In response to this notification, the platform server 12 requests the prize system 20 via the content server 22 to deliver the prize. The prize system 20 notifies the platform server 12 that the delivery request has been received.
Notify. At this time, the prize system 20 obtains the address of the member to which the prize is sent from the platform server 12, and sends out the prize to the member based on the address. And
The platform server 12 subtracts the number of points according to the prize from the common points, and transmits the number of common points after the subtraction to the HTTP control server 7 or the voice response control server 10 as a point use result.

The HTTP control server 7 or the voice response control server 10 notifies the Internet client 3 or the IC card public telephone 9 of the common points after the subtraction, and the common points recorded on the IC card 30 after the subtraction. Instruct the points to update. Internet client 3 or IC card public telephone 9
Is an IC card 30 through an IC card reader / writer.
Update the common points of. The Internet client 3 or the IC card public telephone 9 notifies the platform server 12 of the update result of the common point via the HTTP control server 7 or the voice response control server 10. In response to this notification, the platform server 12
Saves, in the member DB, a subtraction history indicating that the common points have been subtracted.

In the case of a point inquiry, the HTTP control server 7 or the voice response control server 10 acquires information on common points, contribution points, member statuses, and individual points recorded in the member DB of the platform server 12, and obtains them. Internet client 3
Alternatively, the member is notified through the IC card public telephone 9.

Next, a change of available service, which is a kind of basic service, will be described using FIG. Members,
After performing the above-described common logon process using the IC card 30, a menu for changing available services is selected from the service menu. The Internet client 3 or the IC card public telephone 9 notifies the HTTP control server 7 or the voice response control server 10 that the available service change processing is selected. When the available service change process is selected, the HTTP control server 7 or the voice response control server 10 inquires of the platform server 12 about services currently available to the member.

In response to this inquiry, the platform server 12 selects one of the selectable services shown in Table 1
List of services selected and registered by the member
B, the list of services is notified to the HTTP control server 7 or the voice response control server 10 of the inquiry source as an available service inquiry result. The HTTP control server 7 or the voice response control server 10 notifies the member of a list of services currently selected and registered by the member through the Internet client 3 or the IC card public telephone 9 and provides all the services that can be provided by the system of FIG. The list of the services excluding the services currently selected and registered by the member from the selectable services is notified to the member as an addable service.

If there is a service that the user does not want to use among the services currently selected and registered, the member requests deletion of the service. Internet client 3
Alternatively, the IC card public telephone 9 sends the service to be deleted to the HTTP control server 7 or the voice response control server 10.
, And the HTTP control server 7 or the voice response control server 10 requests the platform server 12 to delete the registration of the corresponding service. In response to this request,
The platform server 12 deletes the registration of the corresponding service from the member information of the corresponding member registered in the member DB, and notifies the HTTP control server 7 or the voice response control server 10 of the requesting result of the deletion processing.

In addition, if there is a service that is desired to be used among services that are not currently selected and registered, the member requests addition of the service. The Internet client 3 or the IC card public telephone 9 sends the service to be added to the HTTP control server 7 or the voice response control server 1.
0, and the HTTP control server 7 or the voice response control server 10 requests the platform server 12 to add the registration of the service. In response to this request, the platform server 12 registers the corresponding service in the member information of the corresponding member registered in the member DB,
The result of this additional processing is notified to the requesting HTTP control server 7 or voice response control server 10.

Next, a reservation inquiry service, which is a kind of basic service, will be described with reference to FIG. Member is IC
After performing the above-mentioned common logon processing using the card 30, the reservation inquiry service is selected from the service menu. The Internet client 3 or the IC card public telephone 9 confirms that the reservation inquiry service has been selected.
Notify the TTP control server 7 or the voice response control server 10. If the reservation inquiry service is selected, HTTP
The control server 7 or the voice response control server 10 inquires the platform server 12 about the status of the service reserved by the member.

In response to the inquiry, the platform server 12 retrieves the outline of the service reserved by the member from the member DB, and retrieves the outline of the reservation as a reservation inquiry result, ie, the HTTP control server 7 or the voice response control server 10 of the inquiry source. Notify. The HTTP control server 7 or the voice response control server 10 notifies the member of the outline of the service reserved by the member via the Internet client 3 or the IC card public telephone 9 to the member.

In this embodiment, the number of services that can be reserved is two. The reservation summary obtained from the platform server 12 indicates whether there is a reserved service and, if there is a reserved service, the name of this service (ticket reservation service, car rental reservation service, hotel reservation service, airline ticket reservation). Services etc.). If the user wants to know the details of the reservation content, the user enters each service menu described later and checks the reservation content.

Next, a questionnaire service which is a kind of basic service will be described with reference to FIG. Member is I
After performing the above-mentioned common logon process using the C card 30, the questionnaire service is selected from the service menu. The Internet client 3 or the IC card public telephone 9 informs the HTTP control server 7 or the voice response control server 10 that the questionnaire service has been selected.
Notify. If the survey service is selected, H
The TTP control server 7 or the voice response control server 10
The contents of the questionnaire registered in advance are inquired to the questionnaire system 21 via the content server 22.

In response to this inquiry, the questionnaire system 21 notifies the contents of the questionnaire to the HTTP control server 7 or the voice response control server 10 of the inquiry source as a questionnaire inquiry result. The HTTP control server 7 or the voice response control server 10 notifies the contents of the questionnaire to the member through the Internet client 3 or the IC card public telephone 9. The member answers the contents of the questionnaire for which the inquiry was made. The answer input by the member is transmitted from the Internet client 3 or the IC card public telephone 9 to the HTTP control server 7 or the voice response control server 10.

When all the answers have been completed, the HTTP control server 7 or the voice response control server 10 checks whether or not there is any omission in each item. To the questionnaire system 21. After registering the answer content, the questionnaire system 21 sends the registration result back to the HTTP control server 7 or the voice response control server 10. After confirming that the answer is normally registered in the questionnaire system 21, the HTTP control server 7 or the voice response control server 10 requests the platform server 12 to add a preset contribution point.

The platform server 12 is a member DB
The contribution point notified to the contribution point of the corresponding member registered in. Is added, and the added contribution point is notified to the HTTP control server 7 or the voice response control server 10 as a point addition result. The HTTP control server 7 or the voice response control server 10 notifies the Internet client 3 or the IC card public telephone 9 of the added contribution points, thereby updating the contribution points recorded on the IC card 30 to the added contribution points. To do so.

Internet client 3 or IC
The card public telephone 9 updates the contribution points of the IC card 30 through the IC card reader / writer. Internet client 3 or IC card public telephone 9
Notifies the platform server 12 of the update result of the contribution point via the HTTP control server 7 or the voice response control server 10. In response to this notification, the platform server 12 stores a history indicating that the contribution points have been added in the member DB. When the member status increases due to the addition of the contribution points, the platform server 12 updates the member status of the corresponding member registered in the member DB, and updates the updated member status with the HTTP control server 7 or the voice response control server. 10 to update the member status recorded on the IC card 30.

Further, the HTTP control server 7 or the voice response control server 10 may add the value set in advance as described above to the contribution point, or the questionnaire system 21 may use the contribution point according to the content of the questionnaire. May be notified by a response registration result message, and the contribution points may be added. In addition, by registering the member ID in the questionnaire system 21, it is possible to confirm whether or not two or more answers have been made to the same questionnaire. Furthermore, by obtaining the age, gender, and part of the address (prefecture name, etc.) of the member from the platform server 12 and linking it to the member ID and registering it in the questionnaire system 21, the answer to the questionnaire can be obtained by age, gender, region It can be counted and evaluated separately.

FIG. 1 shows a call center service (a transfer function to an operator) which is a kind of basic service.
Explanation will be made using 0. After performing the above-described common logon process using the IC card 30, the member selects a call center service from the service menu. In the present embodiment, the case where the call center service is available from the IC card public telephone 9 and the transfer destination is not the same place but is transferred outside via the public network 8 will be described.

First, the member enters the IC card public telephone 9 (9
When calling processing is performed from a, 9b), the voice response control server 10 detects off-hook and connects the line. When the line connection is completed, the bit still router 11 (11a, 11b) connects to the voice response control server 10. When the member selects the call center service with the push button of the telephone 9, the voice response control server 10 loops back the analog line (voice information) from the bit still router 11 and transfers it to the telephone 25 of the call center 23. After the completion of the analog transfer, the voice response control server 10 issues a socket connection request to the call center terminal 24 and connects to the call center terminal 24. Thereafter, the voice response control server 10 communicates with the platform server 12 and transmits necessary information to the call center terminal 24 for display.

When the use of the call center service is completed and the telephone 25 of the operator goes on-hook, the voice response control server 10 cancels the analog transfer and issues a termination request to the bit still router 11. . After the call is connected to the operator of the call center 23, the voice response control server 10 acquires the member information of the corresponding member from the member DB of the platform server 12 and displays it on the screen of the call center terminal 24. As the information displayed on the screen, the current use status of the service and the like can be displayed in addition to the name and address of the member.

The operator of the call center 23 uses such information to make inquiries about usage methods from members and to deal with problems. For updating member information such as an address change accompanying a move or the like, the operator transmits update information transmitted from the member to the call center terminal 2.
4, the update information is sent from the call center terminal 24 to the voice response control server 10. The voice response control server 10 requests updating of the member information of the corresponding member registered in the member DB by sending the update information to the platform server 12.

When answering an inquiry regarding member information or changing member information registered in the member DB, the voice response control server 10 prompts the member to input a personal identification number through the IC card public telephone 9. The voice response control server 10 transmits the input personal identification number to the platform server 12,
Performs password collation. Voice response control server 10
Transmits the collation result sent from the platform server 12 to the call center terminal 24. Only when the call center terminal 24 can confirm that the collation result of the personal identification number is correct, the operator answers the inquiry about the member information from the member or accepts the change of the member information. Further, at the stage where the member selects the call center service, the voice response control server 10 may prompt the member to input a personal identification number and start the call center service after confirming whether or not the member is the member.

Next, the contents of the selectable services shown in Table 1 will be specifically described. First, the ticket reservation service will be described. The member is the IC card 30
After performing the above-mentioned common logon processing using the, the ticket reservation service is selected from the service menu. In this embodiment, after selecting the ticket reservation service, the HTT
The P control server 7 or the voice response control server 10 notifies the members (menus) of the following items (1) to (3) through the Internet client 3 or the IC card public telephone 9 to select them.

(1) New reservation (payment of payment) (2) Confirmation of reservation (3) Cancellation of reservation In addition, business terminals 4 (4c, 4d) are installed in the ticket counter for actually paying out tickets. After the authentication is performed by the business support server 6 by inputting an ID and a password (set for each service) at the time of login, a ticket issuance menu (including payment) is displayed on the screen of the business terminal 4.

FIG. 11 shows a process when a member makes a new reservation.
Shown in When the member selects item (1), that is, a new ticket reservation, the HTTP control server 7 or the voice response control server 10 requests the platform server 12 to check whether the new reservation is possible. The platform server 12 checks whether or not a space where the history of the ticket reservation can be recorded remains in the member DB and the IC card 30 to check whether or not a new reservation is possible. Requesting HTT
It is sent back to the P control server 7 or the voice response control server 10.

When a new reservation is possible, the HTTP control server 7 or the voice response control server 10 requests the ticket system 15 via the platform server 12 and the content server 22 for a list of event types (music, sports, etc.). I do. The ticket system 15 transmits a list of event types to the requesting HTTP control server 7 or the voice response control server 10 via the content server 22 and the platform server 12. HTT
The P control server 7 or the voice response control server 10 notifies the member of the acquired list of the event types through the Internet client 3 or the IC card public telephone 9 and requests the member to input a search condition of an event to be reserved for a ticket. .

The member inputs the type of event (music, sports, etc.) for which ticket reservation is desired and the date of the event as event search conditions. The Internet client 3 or the IC card public telephone 9 transmits the input event search condition to the HTTP control server 7 or the voice response control server 10. By transmitting the event search condition to the ticket system 15, the HTTP control server 7 or the voice response control server 10 requests the ticket system 15 to search for an event that meets the event search condition.

The ticket system 15 uses a list of events meeting the event search conditions as an event search result, as the request source HTTP control server 7 or voice response control server 1.
Send back to 0. The HTTP control server 7 or the voice response control server 10 notifies the member of the acquired list of events through the Internet client 3 or the IC card public telephone 9. The member selects a desired event from the list of notified events. Information on the selected event is notified from the Internet client 3 or the IC card public telephone 9 to the HTTP control server 7 or the voice response control server 10.

The HTTP control server 7 or the voice response control server 10 inquires the ticket system 15 whether the selected event has a vacant seat. In response to this inquiry, the ticket system 15 searches for a vacant seat of the corresponding event, and returns the search result to the HTTP control server 7 or the voice response control server 10. The HTTP control server 7 or the voice response control server 10 notifies the member of the acquired vacancy status through the Internet client 3 or the IC card public telephone 9. The member checks whether the desired seat is available in the vacant seat status notified, and then inputs the desired seat and the number of tickets.

Information on the seat and the number of tickets desired by the member is notified from the Internet client 3 or the IC card public telephone 9 to the HTTP control server 7 or the voice response control server 10. The HTTP control server 7 or the voice response control server 10 requests the member to confirm the reservation contents (date and time, event name, seat, number of tickets, fee, etc.) through the Internet client 3 or the IC card public telephone 9, and the member confirms the request. After that, the registration of the reservation contents is requested to the ticket system 15. After registering the reservation content, the ticket system 15 sends the registration result to the requesting HTTP control server 7 or the voice response control server 1.
Send back to 0. At this time, the content server 22 assigns a reservation number to the reservation contents, and assigns the reservation number to the request source HT.
It is passed to the TP control server 7 or the voice response control server 10.

The HTTP control server 7 or the voice response control server 10 receiving the registration result requests the platform server 12 to record the reservation contents and the reservation number in the member DB as the reservation history. Platform server 1
2 sends the storage result back to the requesting HTTP control server 7 or voice response control server 10. Then, HTTP
The control server 7 or the voice response control server 10 instructs the Internet client 3 or the IC card public telephone 9 to write the reservation contents and the reservation number as usage information in the IC card 30.

Internet client 3 or IC
The card public telephone 9 writes usage information to the IC card 30 through the IC card reader / writer. Then, the Internet client 3 or the IC card public telephone 9 sends the reservation history writing result indicating which record of the usage information 1 and 2 of the IC card 30 is recorded to the HTTP control server 7 or the voice response. The control server 10 is notified, and the HTTP control server 7 or the voice response control server 10 notifies the platform server 12 of the result. The platform server 12 writes the result in the member DB, and notifies the member that the reservation has been completed to the member via the HTTP control server 7 or the voice response control server 10 and the Internet client 3 or the IC card public telephone 9.

When the credit card number is registered in the system in advance, the member can pay the ticket price as shown in FIG. After the reservation is completed, the HTTP control server 7 or the voice response control server 10 transmits the member information of the corresponding member to the platform server 12 to check whether the corresponding credit card number is registered in the member DB. . The platform server 12 sends the confirmation result back to the HTTP control server 7 or the voice response control server 10. When the credit card number is registered in the member DB, the HTTP control server 7 or the voice response control server 10 confirms with the member through the Internet client 3 or the IC card public telephone 9 whether or not to perform the payment processing using the credit card.

A response indicating whether the member makes a credit card payment is sent back from the Internet client 3 or the IC card public telephone 9 to the HTTP control server 7 or the voice response control server 10. When the member makes a credit card settlement, the HTTP control server 7 or the voice response control server 10 requests the member for a personal identification number through the Internet client 3 or the IC card public telephone 9. In response to the request, the member inputs the personal identification number of the credit card to the Internet client 3 or the IC card public telephone 9. The inputted password is transmitted from the Internet client 3 or the IC card public telephone 9 to the platform server 12 via the HTTP control server 7 or the voice response control server 10.
Sent to.

The platform server 12 checks the received personal identification number with the personal identification number registered in the member DB, and if the personal identification numbers match, the credit card number registered in the member DB and the ticket system 15 are used. The credit card system 19 is notified of the ticket fee notified as a result of the reservation registration to the credit card system 19 via the content server 22, and requests credit settlement of the ticket fee. At this time, mutual authentication is performed to confirm whether the credit card system 19 and the content server 22 are correct partners.

The credit card system 19 notifies the platform server 12 of the result of the credit settlement via the content server 22, and the platform server 12 notifies the HTTP control server 7 or the voice response control server 10 of the result. HTTP control server 7
Alternatively, the voice response control server 10 notifies the platform server 12 and the ticket system 15 that the payment has been completed.
Notify. The ticket system 15 stores information indicating that payment has been completed for a certain period of time, calculates points based on the usage amount, and notifies the HTTP control server 7 or the voice response control server 10.

The HTTP control server 7 or the voice response control server 10 requests the platform server 12 to add the notified point to the common point. The platform server 12 adds the point notified to the member's common point registered in the member DB, and adds the added common point to the requesting HTTP control server 7 or the voice response control server 10 as a point addition result. Notice. The HTTP control server 7 or the voice response control server 10 notifies the Internet client 3 or the IC card public telephone 9 of the added common points, thereby updating the common points recorded on the IC card 30 to the added common points. To do so.

Internet client 3 or IC
The card public telephone 9 updates the common points of the IC card 30 through the IC card reader / writer. Internet client 3 or IC card public telephone 9
Notifies the platform server 12 of the update result of the common point via the HTTP control server 7 or the voice response control server 10. In response to this notification, the platform server 12 stores a history indicating that the common points have been added in the member DB. If the ticket reservation service is targeted for adding individual points, the individual points are added in the same manner. If the settlement processing cannot be performed normally, the member is notified of the fact.

[0094] If the member makes a ticket reservation in the above-described manner and later wants to confirm the reservation contents,
The reservation contents are confirmed as shown in FIG. That is, after performing the above-described common logon processing using the IC card 30, the member selects the ticket reservation service from the service menu, and then selects the reservation confirmation menu.
When the reservation confirmation menu is selected, the HTTP control server 7 or the voice response control server 10 inquires the platform server 12 about the number of reservations of the member.
In response to this inquiry, the platform server 12
Notifies the inquiry control server 7 or the voice response control server 10 of the number of reservations of the member.

Subsequently, the HTTP control server 7 or the voice response control server 10 requests the platform server 12 for usage information for the number of reservations of the member. The platform server 12 sends back the usage information of the member to the HTTP control server 7 or the voice response control server 10 that has made the request. Next, the HTTP control server 7 or the voice response control server 10 uses the reservation number included in the acquired usage information to store the corresponding reservation content in the ticket system 1.
Request for 5. The ticket system 15 sends back the reservation content corresponding to the notified reservation number to the HTTP control server 7 or the voice response control server 10 that has issued the request.
HTTP control server 7 or voice response control server 10
Is the Internet client 3
Alternatively, the member is notified through the IC card public telephone 9.

When the member wants to cancel the ticket reservation, the reservation is canceled as shown in FIG. That is, after performing the above-described common logon processing using the IC card 30, the member selects the ticket reservation service from the service menu, and then selects the reservation cancellation menu. If the menu of cancellation of reservation is selected, HTT
The P control server 7 or the voice response control server 10 obtains the reservation contents of the relevant member in the same procedure as the reservation confirmation described above, notifies the member, and inquires of the member which reservation is to be canceled.

The member selects a reservation desired to be canceled from the notified contents of the reservation. The Internet client 3 or the IC card public telephone 9 transmits the reservation to be canceled to the HTTP control server 7 or the voice response control server 10.
Notify. The HTTP control server 7 or the voice response control server 10 requests the ticket system 15 to cancel the reservation using the reservation number corresponding to the reservation to be canceled. The ticket system 15 deletes the reservation content corresponding to the notified reservation number, and sends back the result of the reservation cancellation processing to the HTTP control server 7 or the voice response control server 10 that has issued the request.

Subsequently, the HTTP control server 7 or the voice response control server 10 requests the platform server 12 to cancel the reservation using the reservation number. The platform server 12 deletes the reservation content corresponding to the notified reservation number, and sends back the result of the reservation cancellation processing to the HTTP control server 7 or the voice response control server 10 that has issued the request. Further, the HTTP control server 7 or the voice response control server 10 instructs the Internet client 3 or the IC card public telephone 9 to cancel the corresponding use information of the IC card 30 using the reservation number.

Internet client 3 or IC
The card public telephone 9 deletes the corresponding use information of the IC card 30 through the IC card reader / writer. Then, the Internet client 3 or the IC card public telephone 9 transmits the deletion result indicating which of the records of the usage information 1 and 2 of the IC card 30 the corresponding usage information is deleted from the HTTP control server 7 or the voice response control. The HTTP control server 7 or the voice response control server 10 notifies the platform server 12 of the result. The platform server 12 stores a history indicating that the reservation content has been deleted in the member DB.
And that the reservation was deleted
Control server 7 or voice response control server 10 and Internet client 3 or IC card public telephone 9
Notify members through If the payment has been completed with a credit card at the time of reservation, it is not possible to delete the reservation contents.

Next, a ticket issuing process will be described with reference to FIG. The ticket issuance processing means that when a member receives a booked ticket at a ticket counter, the ticket counter staff performs an issuance operation using the business terminal 4 (4c, 4d) installed at the ticket counter. . When issuing a ticket, if the IC card 30 brought by the member to the counter is placed on the IC card reader / writer 1 (1c, 1d) connected to the business terminal 4, the business terminal 4 becomes The member information is read from the IC card 30 through the writer 1 and connected to the business support server 6 through the Internet 2 to log in. By connection with the business support server 6, a ticket issuance menu is displayed on the screen of the business terminal 4.

When the ticket counter staff selects the ticket issuing menu, the business support server 6 inquires of the platform server 12 about the number of reservations of the member.
In response to this inquiry, the platform server 12
Notifies the business support server 6 of the number of reservations of the member. Subsequently, the business support server 6 requests the platform server 12 for usage information for the number of reservations of the member. The platform server 12 returns the usage information of the member to the business support server 6. Next, the business support server 6 requests the corresponding reservation content to the ticket system 15 using the reservation number included in the obtained usage information. The ticket system 15 sends back the reservation content corresponding to the notified reservation number to the business support server 6.
The business support server 6 transmits the acquired reservation contents to the business terminal 4.
Send to Thereby, the reservation content is displayed on the screen of the business terminal 4.

Next, the business support server 6 checks the payment status, and if the member is not performing the payment process, checks the member for payment means (cash or credit card) through the business terminal 4. Thereby, the screen of the business terminal 4 shifts to the payment processing screen. When a credit card is selected as a payment means, the business support server 6 performs a payment process through the platform server 12. This processing is performed in the settlement processing at the time of a new reservation shown in FIG.
This is the same as the case where the TTP control server 7 or the voice response control server 10 performs the payment processing through the platform server 12.

After notifying the ticket system 15 that the payment has been completed, the business support server 6 requests the platform server 12 to add the points notified from the ticket system 15 to the common points. The platform server 12 adds the point notified to the common point of the corresponding member registered in the member DB, and notifies the business support server 6 of the result of this processing. Subsequently, the business support server 6 notifies the ticket system 15 that a ticket is to be issued, and after the response to the notification is returned from the ticket system 15, requests the platform server 12 to delete the corresponding usage information.

The platform server 12 deletes the corresponding use information from the member DB and notifies the business support server 6 of the result of this processing. The business support server 6 notifies the business terminal 4 of the added common point to instruct the business terminal 4 to update the common point recorded on the IC card 30 to the added common point, and changes the reservation number to the business point. By notifying the terminal 4, an instruction is given to delete the corresponding usage information of the IC card 30.

The business terminal 4 updates the common points of the IC card 30 through the IC card reader / writer 1 and deletes the corresponding use information of the IC card 30. Then, the business terminal 4 notifies the business support server 6 of the result of the addition processing and the deletion result indicating which of the records of the usage information 1 and 2 of the IC card 30 the corresponding usage information was deleted from. The business support server 6 notifies the platform server 12 of the result. The platform server 12 records, in the member DB, a history indicating that the reservation content has been deleted and points have been added, and notifies the business support server 6 of the result. When the ticket reservation service is a target for adding individual points, the individual points are similarly added.

The business support server 6 having received the notification from the platform server 12 transmits print information necessary for printing the ticket to the business terminal 4 via the Internet 2. The business terminal 4 outputs the print information to the output device 5 (5
c, 5d). As a result, the ticket is printed by the output device 5, and the ticket counter staff hands the printed ticket to the member. If the payment means is cash, the ticket counter staff receives cash from the member and inputs information indicating that payment has been completed to the business terminal 4, and the contents are recorded on the ticket system 15 and the platform server 12. . The subsequent processing of notifying the ticket system 15 that the payment has been completed from the business support server 6 is the same as in the case of credit settlement.

If the member has already paid at the time of the reservation, the business support server 6 proceeds to a process of notifying the ticket system 15 that a ticket will be issued without performing the settlement process. If the member has already paid at the time of the reservation, the point addition processing is already completed, so the point addition processing is not performed.

Next, the rental car reservation service will be described. After performing the above-mentioned common logon process using the IC card 30, the member selects the rental car reservation service from the service menu. In the present embodiment, after selecting the rental car reservation service, the HTTP control server 7 or the voice response control server 10 performs the following steps (4) to (4).
The item (menu) of (6) is notified to the member through the Internet client 3 or the IC card public telephone 9 so that the member can be selected.

(4) New reservation (payment of payment) (5) Confirmation of reservation (6) Cancellation of reservation In addition, a business terminal 4 is installed at a branch window for renting or returning a rental car. I
After authentication is performed in the business support server 6 by inputting a D and a password (set for each service), the business menu for each service shown in the following (7) and (8) is displayed on the business terminal 4. Display on the screen. (7) Car rental (including payment) (8) Car return (including payment)

FIG. 16 shows processing when a member makes a new reservation for a rental car. When the member selects item (4), that is, the new reservation of the rental car, the HTTP control server 7 or the voice response control server 10 requests the platform server 12 to check whether the new reservation is possible. The platform server 12 has a member DB and an I-space that can record the history of the rental car reservation.
By confirming whether or not the C card 30 remains, it is checked whether or not a new reservation is possible, and the check result is sent back to the requesting HTTP control server 7 or voice response control server 10.

When a new reservation is possible, the HTTP control server 7 or the voice response control server 10 stores a list of business offices for renting a rental car in the platform server 1.
2 and a request to the rental car system 17 via the content server 22. The rental car system 17 transmits a list of business offices to the requesting HTTP control server 7 or the voice response control server 10 via the content server 22 and the platform server 12. The HTTP control server 7 or the voice response control server 10 stores the acquired list of business bases in the Internet client 3 or IC.
The member is notified through the card public telephone 9 and a request is made to input a rental car search condition.

The member inputs a rental date and time, a rental period, a boarding base and a return base at which the use of a rental car is started as empty vehicle search conditions. The Internet client 3 or the IC card public telephone 9 transmits the input empty vehicle search condition to the HTTP control server 7 or the voice response control server 10. The HTTP control server 7 or the voice response control server 10 transmits the empty vehicle search condition to the rental car system 1.
By transmitting the request to the car rental system 7, the car rental system 17 is requested to search for a vehicle type that meets the empty car search condition.

The rental car system 17 uses the list of vehicles matching the empty vehicle search condition as the empty vehicle search result as the request source HTT.
It is sent back to the P control server 7 or the voice response control server 10. HTTP control server 7 or voice response control server 1
No. 0 notifies the member of the acquired empty car list through the Internet client 3 or the IC card public telephone 9. The member selects a desired vehicle type from the notified empty vehicle list. Information of the selected vehicle type is notified from the Internet client 3 or the IC card public telephone 9 to the HTTP control server 7 or the voice response control server 10.

The HTTP control server 7 or the voice response control server 10 confirms the reservation contents (date of lending, number of days of lending, boarding point, return point, vehicle type, fee, etc.) to the member through the Internet client 3 or the IC card public telephone 9. After requesting and confirming by the member, the rental car system 17 is requested to register the reservation contents. After registering the reservation contents, the rental car system 17 sends the registration result to the requesting source H.
It is sent back to the TTP control server 7 or the voice response control server 10. At this time, the content server 22 assigns a reservation number to the reservation content, and passes the reservation number to the HTTP control server 7 or the voice response control server 10 that has issued the request.

The HTTP control server 7 or the voice response control server 10 receiving the registration result requests the platform server 12 to record the reservation contents and the reservation number in the member DB as the reservation history. The following processing is the same as the case of the ticket reservation service shown in FIG. 11, and a description thereof will be omitted. If the member has registered the credit card number in the system in advance, the member can make a payment with a credit card. This settlement processing is the same as that in FIG. In addition, the member confirms the reservation in Figure 1.
The reservation can be canceled as shown in FIG.
4 can be performed.

Next, the car lending process will be described with reference to FIG. The car lending process means that when a member rents a reserved car at a rental car company branch, a rental car company employee performs a lending operation using the business terminal 4 (4c, 4d) installed at the counter. . When renting a car, the member places the IC card 30 brought to the counter on the IC card reader / writer 1 connected to the business terminal 4, and the business terminal 4 receives the IC card reader / writer 1.
The member information is read from the IC card 30 through the Internet 2 and connected to the business support server 6 through the Internet 2 to log in. By connection with the business support server 6, a car rental menu is displayed on the screen of the business terminal 4.

When the rental car company employee selects the car lending menu, the business support server 6 acquires the use information of the relevant member from the platform server 12 in the same manner as in FIG. 15, and is included in the acquired use information. Using the reservation number, the corresponding reservation contents are requested to the rental car system 17. The rental car system 17 sends back the reservation content corresponding to the notified reservation number to the business support server 6. The business support server 6 sends the acquired reservation content to the business terminal 4. Thereby, the reservation content is displayed on the screen of the business terminal 4.

Next, the business support server 6 confirms the settlement status, and if the member has not performed the settlement processing, confirms the payment means to the member through the business terminal 4. The payment processing is the same as the ticket issuance shown in FIG. After notifying the rental car system 17 that the payment has been completed, the business support server 6 requests the platform server 12 to add the points notified from the rental car system 17 to the common points. The platform server 12 adds the point notified to the common point of the corresponding member registered in the member DB, and notifies the business support server 6 of the result of this processing.

Subsequently, the business support server 6 notifies the rental car system 17 that the rental car is to be rented, and, after a response to the notification is returned from the rental car system 17, requests the platform server 12 to delete the corresponding use information. I do. Subsequent processing is the same as in the case of ticket issuance shown in FIG. 15, and a description thereof will be omitted. Next, when the business support server 6 receives from the business terminal 4 the result of the addition processing and the deletion result indicating from which of the records of the usage information 1 and 2 of the IC card 30 the corresponding usage information has been deleted. Then, the result is notified to the platform server 12. The platform server 12 records, in the member DB, a history indicating that the reservation content has been deleted and points have been added, and notifies the business support server 6 of the result.

The business support server 6 that has received the notification from the platform server 12 transmits information necessary for renting a rental car to the business terminal 4. Thereby, the rental car company employee hands the rental car key to the member. If the member has already paid at the time of the reservation, the business support server 6 proceeds to a process of notifying the rental car system 17 that the rental car is to be lent without performing the settlement process. Also, if the member has paid at the time of booking,
Since the point addition processing has already been completed, the point addition processing is not performed.

Next, the vehicle return process will be described with reference to FIG. When the member returns the car, the member places the IC card 30 brought to the return base on the IC card reader / writer 1 connected to the business terminal 4, and the business terminal 4
The member information is read from the IC card 30 through the C card reader / writer 1 and connected to the business support server 6 to log in. By connecting to the business support server 6, a car return menu is displayed on the screen of the business terminal 4.

When the rental car company employee selects the car return menu, the business support server 6 queries the rental car company employee for the key number of the rental car. The rental car company employee inputs the key number returned from the member to the business terminal 4, and the business terminal 4 transmits the input key number to the business support server 6. Subsequently, the business support server 6 requests the rental status corresponding to the rental car system 17 using the key number, and the rental car system 17 returns the rental status corresponding to the key number to the business support server 6. Then, the business support server 6 sends the lending status to the business terminal 4, and the lending status is displayed on the screen of the business terminal 4.

The employee of the rental car company looks at the rental status displayed on the screen of the business terminal 4 and confirms whether or not there is a return date and a return base. The return conditions such as the remaining gasoline are input to the business terminal 4. The return condition is sent from the business terminal 4 to the business support server 6. The business support server 6 sends the return condition to the rental car system 17 to request the usage statement information. The rental car system 17 determines whether the final billing amount and the amount paid at the time of lending are considered in consideration of whether the conditions at the time of lending and the return conditions are met, and whether the mileage does not exceed the prescribed value. Is calculated by calculating the difference between the two.
Send it back to

When there is an additional request, the business support server 6
Makes an additional request by sending the usage statement information to the business terminal 4. The settlement process at this time is the same as the settlement process in the case of ticket issuance shown in FIG. 15, and a description thereof will be omitted. After notifying the rental car system 17 that the payment has been completed, the business support server 6 requests the platform server 12 to add the points notified from the rental car system 17 to the common points.
The platform server 12 adds the point notified to the common point of the corresponding member registered in the member DB, and notifies the business support server 6 of the result of this processing.

Subsequently, the business support server 6 notifies the business terminal 4 of the added common points, thereby instructing the common points recorded on the IC card 30 to be updated to the added common points. The business terminal 4 updates the common point of the IC card 30 and notifies the result of the point update to the business support server 6, and the business support server 6 notifies the platform server 12 of the result. The platform server 12 records a history indicating that the points have been added in the member DB, and notifies the business support server 6 of the result.

The business support server 6 that has received the notification from the platform server 12 transmits print information necessary for printing the usage statement to the business terminal 4. The business terminal 4 is
This print information is passed to the output device 5. As a result, the usage statement is printed by the output device 5, and the rental car company employee hands the printed usage statement to the member. If the means of payment for the additional bill is cash, the rental car company employee receives the cash from the member and inputs information indicating that payment has been completed to the business terminal 4. Will be recorded. The processing after the business support server 6 notifies the rental car system 17 that the payment has been completed is the same as the case of the credit settlement. If there is no additional request, the business support server 6 performs a process of printing a usage statement without performing the settlement process.

Next, the hotel reservation service will be described. After performing the above-described common logon process using the IC card 30, the member selects the hotel reservation service from the service menu. In the present embodiment, after selecting the hotel reservation service, the HTTP control server 7 or the voice response control server 10 sets the following items (9) to (11) (menu) in the Internet client 3 or I
The member is notified through the C card public telephone 9 so that the member can be selected.

(9) New reservation (10) Confirmation of reservation (11) Cancellation of reservation In addition, the business terminal 4 is installed at the hotel counter for check-in and check-out. After the authentication is performed in the business support server 6 by inputting (for example), the business menu for each service shown in the following (12) and (13) is displayed on the screen of the business terminal 4. (12) Check-in (13) Check-out (including payment)

FIG. 19 shows processing when a member makes a new reservation for a hotel. When the member selects the new reservation of the hotel, the HTTP control server 7 or the voice response control server 10 requests the platform server 12 to check whether the new reservation is possible. Platform server 12
Checks whether a new reservation is possible by checking whether there is space left in the member DB and the IC card 30 where the history of the hotel reservation can be recorded, and checks the result of the check. To the HTTP control server 7 or the voice response control server 10.

When a new reservation is possible, the HTTP control server 7 or the voice response control server 10 requests a hotel list from the hotel system 16 via the platform server 12 and the content server 22. The hotel system 16 transmits a list of hotels to the HTTP control server 7 or the voice response control server 10 that has issued the request. HT
The TP control server 7 or the voice response control server 10 notifies the member of the acquired list of hotels through the Internet client 3 or the IC card public telephone 9 and requests the members to input a hotel search condition.

The member inputs desired hotel, check-in date and check-out date as vacancy search conditions. The Internet client 3 or the IC card public telephone 9 transmits the input vacancy search condition to the HTTP control server 7 or the voice response control server 10. HTTP
The control server 7 or the voice response control server 10 transmits the vacancy search condition to the hotel system 16 so that the hotel system 1 searches for a room meeting the vacancy search condition.
Request to 6.

The hotel system 16 sends back a list of vacancies meeting the vacancy search conditions to the request source HTTP control server 7 or voice response control server 10 as vacancy search results.
HTTP control server 7 or voice response control server 10
Sends the list of available rooms to the Internet client 3.
Alternatively, the member is notified through the IC card public telephone 9. The member selects a desired vacancy type (single, Japanese-style room, number of people, etc.) from the notified vacancy list. The information on the selected vacancy is stored in the Internet client 3 or I
The C card public telephone 9 notifies the HTTP control server 7 or the voice response control server 10.

The HTTP control server 7 or the voice response control server 10 confirms the reservation contents (check-in date, number of nights, hotel at the destination, room type, charge, etc.) through the Internet client 3 or the IC card public telephone 9 as a member. Request, and after the member confirms, requests the hotel system 16 to register the contents of the reservation. Hotel system 1
6. After registering the reservation contents, the HT of the request source reports the registration result.
It is sent back to the TP control server 7 or the voice response control server 10. At this time, the content server 22 assigns a reservation number to the reservation content, and passes the reservation number to the HTTP control server 7 or the voice response control server 10 that has issued the request.

The HTTP control server 7 or the voice response control server 10 receiving the registration result requests the platform server 12 to record the reservation contents and the reservation number in the member DB as the reservation history. The following processing is the same as the case of the ticket reservation service shown in FIG. 11, and a description thereof will be omitted. In the present embodiment, a case will be described in which payment by a credit card is not performed at the time of reservation. The member can confirm the reservation as shown in FIG. 13, and can cancel the reservation as shown in FIG.

Next, the hotel check-in process is shown in FIG.
This will be described with reference to FIG. The check-in process means that when a member rents a reserved room at a hotel reception, a hotel receptionist performs a check-in operation using the business terminal 4 installed at the reception. When checking in, the IC card 30 brought by the member to the front desk is used by the IC card reader / writer 1 connected to the business terminal 4.
When placed on top, the business terminal 4 reads the member information from the IC card 30 through the IC card reader / writer 1,
The user connects to the business support server 6 via the Internet 2 and logs in. By connecting to the business support server 6, a check-in menu is displayed on the screen of the business terminal 4.

When the hotel front staff selects the check-in menu, the business support server 6 acquires the use information of the relevant member from the platform server 12 in the same manner as in the case of FIG. 15, and makes a reservation included in the acquired use information. Using the number, the corresponding reservation content is entered into the hotel system 16.
Request for The hotel system 16 sends back the reservation content corresponding to the notified reservation number to the business support server 6. The business support server 6 sends the acquired reservation content to the business terminal 4. Thereby, the reservation content is displayed on the screen of the business terminal 4.

The hotel front staff checks the reservation contents and if there is no problem, presses the check-in button displayed on the screen. Thus, the business support server 6 notifies the hotel system 16 that the member has checked in, and after the response to the notification is returned from the hotel system 16, the platform server 12 deletes the use information. Request. Subsequent processing is the same as in the case of ticket issuance shown in FIG. 15, and a description thereof will be omitted.

Next, when the business support server 6 receives from the business terminal 4 a deletion result indicating which of the records of the usage information 1 and 2 of the IC card 30 the corresponding usage information has been deleted, from the business terminal 4, Is notified to the platform server 12. Platform server 12
Records the history indicating that the reservation content has been deleted in the member DB, and notifies the business support server 6 of the result. Upon receiving the notification from the platform server 12, the business support server 6 notifies the business terminal 4 of a result indicating that the check-in process has been completed. As a result, the hotel front staff hands the room key to the member.

Next, the hotel check-out process is shown in FIG.
1 will be described. The check-out process means that the hotel front desk staff uses the business terminal 4 installed at the front desk to perform a check-out operation and settle the accommodation expenses and the like. When checking out, the member places the IC card 30 brought to the front desk on the IC card reader / writer 1 connected to the business terminal 4, and the business terminal 4 receives the IC card through the IC card reader / writer 1. The member information is read out from the server 30 and connected to the business support server 6 to log in. By connection with the business support server 6,
A checkout menu is displayed on the screen of the business terminal 4.

When the hotel front staff selects the check-out menu, the business support server 6 inquires the hotel front staff about the room key number. The hotel front staff inputs the key number returned from the member to the business terminal 4, and the business terminal 4 transmits the input key number to the business support server 6. Subsequently, the business support server 6 uses the key number to determine the corresponding accommodation status in the hotel system 16.
The hotel system 16 sends back the accommodation status corresponding to the key number to the business support server 6. Then, the business support server 6 sends the accommodation status to the business terminal 4, so that the accommodation status is displayed on the screen of the business terminal 4.

The hotel front staff checks the accommodation status displayed on the screen of the business terminal 4 to confirm whether or not there is an accommodation period or the like, and then checks the checkout conditions such as the refrigerator usage status for the business. Input to terminal 4. The checkout condition is sent from the business terminal 4 to the business support server 6. Then, the business support server 6 sends the check-out condition to the hotel system 16 to request the usage statement information. The hotel system 16 calculates the charge amount in consideration of the check-out condition and the accommodation status, and sends back the usage statement information indicating the charge amount to the business support server 6.

The business support server 6 bills the amount by sending the usage statement information to the business terminal 4. The settlement process at this time is the same as the settlement process in the case of ticket issuance shown in FIG. 15, and a description thereof will be omitted. The business support server 6 receiving the result of the settlement processing from the platform server 12 notifies the hotel system 1 that the payment is completed.
After notifying 6, the platform server 12 is requested to add the points notified from the hotel system 16 to the common points. Subsequent processing is the same as in the case of the car return processing shown in FIG. 18, and a description thereof will be omitted.
The hotel front staff hands the usage statement printed by the output device 5 to the member.

If cash is used as the means of paying the bill, the hotel front staff receives cash from the member and inputs information indicating that payment has been completed to the business terminal 4, and the contents are converted to the hotel system 16 and the platform server. 1
2 recorded. Processing after the business support server 6 notifies the hotel system 16 that payment has been completed is as follows:
This is the same as for credit settlement.

Next, the airline ticket reservation service will be described. After performing the above-described common logon process using the IC card 30, the member selects the airline ticket reservation service from the service menu. In the present embodiment, after selecting the airline ticket reservation service, the HTTP control server 7 or the voice response control server 10 sets the following items (menu) of (14) to (16) to the Internet client 3 or the IC card public telephone. Inform the members through 9 and ask them to make a selection.

(14) New reservation (payment of payment) (15) Confirmation of reservation (16) Cancellation of reservation
After authentication is performed by the business support server 6 by inputting an ID and a password (set for each service) at the time of log-in, a ticket issuing menu (price) is displayed on the screen of the business terminal 4. (Including collection).

FIG. 22 shows a process when a member makes a new airline ticket reservation. When the member selects the new reservation of the air ticket, the HTTP control server 7 or the voice response control server 10 requests the platform server 12 to check whether the new reservation is possible. Platform server 1
2 checks whether or not a new reservation is possible by confirming whether or not a space where the history of the airline ticket reservation can be recorded remains in the member DB and the IC card 30, and checks the check result. The request is sent back to the requesting HTTP control server 7 or voice response control server 10.

When a new reservation is possible, the HTTP control server 7 or the voice response control server 10 stores the list of airports in the platform server 12 and the content server 2.
2 to the ticket system 18 The airline ticket system 18 transmits the list of airports to the requesting HTTP control server 7 or the voice response control server 10 via the content server 22 and the platform server 12.
HTTP control server 7 or voice response control server 10
Notifies the member of the acquired list of airports via the Internet client 3 or the IC card public telephone 9 and requests that members enter search conditions for seats on the aircraft.

The member inputs the date of departure, the departure airport, and the arrival airport, for which reservation is desired, as vacancy search conditions. The Internet client 3 or the IC card public telephone 9 transmits the input vacancy search condition to the HTTP control server 7.
Or, it transmits to the voice response control server 10. The HTTP control server 7 or the voice response control server 10 transmits the vacancy search condition to the airline ticket system 18 to request the airline ticket system 18 to search for an aircraft seat that meets the vacancy search condition.

The airline ticket system 18 obtains a list of vacant seats of the aircraft meeting the vacant seat search conditions as a vacant seat search result and requests the H
It is sent back to the TTP control server 7 or the voice response control server 10. The HTTP control server 7 or the voice response control server 10 notifies the member of the acquired list of vacant seats through the Internet client 3 or the IC card public telephone 9. The member selects a desired flight, seat grade (first class, etc.) and the number of seats from the list of vacant seats notified. The selected vacant seat information is transmitted from the Internet client 3 or the IC card public telephone 9 to the HTT.
The P control server 7 or the voice response control server 10 is notified.

The HTTP control server 7 or the voice response control server 10 checks the reservation contents (departure date and time, departure airport, arrival airport, flight number, seat, number of people, fee, etc.) through the Internet client 3 or the IC card public telephone 9. After requesting the member and confirming the member, it requests the airline ticket system 18 to register the reservation contents. Air ticket system 18
After registering the reservation details, the HTT
It is sent back to the P control server 7 or the voice response control server 10. At this time, the content server 22 assigns a reservation number to the reservation content, and passes the reservation number to the HTTP control server 7 or the voice response control server 10 that has issued the request.

The HTTP control server 7 or the voice response control server 10 receiving the registration result requests the platform server 12 to record the reservation contents and the reservation number as the reservation history in the member DB. The following processing is the same as the case of the ticket reservation service shown in FIG. 11, and a description thereof will be omitted. After the reservation is completed, the member can pay the ticket price as shown in FIG. 12 when the credit card number is registered in the system in advance. Also,
The member can confirm the reservation as shown in FIG. 13, and can cancel the reservation as shown in FIG.

Next, an air ticket issuing process will be described. The air ticket issuance processing means that, when a member receives an air ticket reserved at an airport counter or the like, an airline employee or the like performs an issuance operation using the business terminal 4 installed at the counter. The air ticket issuance process is the same as the ticket issuance process shown in FIG. Next, the member holding the IC card 30 can enter and leave a special waiting room installed at the airport. The entry / exit process is shown in FIG. An entrance / exit system incorporating an IC card reader / writer is installed at the entrance of the waiting room. The business support server 6 checks the validity of the IC card 30 using the platform server 12 and opens the entrance door. To

That is, the IC card reader / writer of the entry / exit system reads the card-specific type from the IC card 30 and sends it to the business support server 6. The business support server 6 sends the card-specific information to the platform. By transmitting to the server 12, a check of the card-specific type is requested. Platform server 12
Sends the check result of the card-specific type to the requesting HTT
It is sent back to the P control server 7 or the voice response control server 10. When a card-specific type other than those supported by the entry / exit system is notified, the platform server 12 returns a check result indicating that entry is not possible.

When the check result indicates that entry is possible,
The business support server 6 requests a verification key from the platform server 12. Then, the business support server 6 transmits the obtained verification key to the entry / exit system, and the entry / exit system transmits the verification key to the IC card 30 through the IC card reader / writer. The IC card 30 collates the sent key with the key recorded inside the card, and transmits the collation result to the entry / exit system as an unlocking result. The unlocking result is notified from the entry / exit system to the business support server 6. Business support server 6
If the notified unlocking result indicates that the verification is normal,
Instruct the entry / exit system to open the entrance door of the waiting room. In order to reduce the time required to check the validity of the IC card 30, another entry / exit key is provided on the IC card 30 and managed by the entry / exit system, and the validity of the IC card 30 is checked. The entry / exit system may check.

[0155]

According to the present invention, a procedure for registering user information in the management means, writing at least a part of the user information in the IC card, and issuing the IC card, A service that can be used by the user through the input / output means based on the procedure for reading the user information from the IC card by the input / output means and the read user information or the user information obtained from the management means based on the user information. By providing a service from the providing means to the user based on the input information from the input / output means, which specifies the service selected by the user. The service can be used from multiple types of input / output means such as mobile phones, public telephones, and Internet clients. You can receive the same service by accessing et same system. In addition, the use of the IC card eliminates the need for the user to store the reservation number and the like, so that the burden on the user for receiving the service can be reduced. In addition, the user information is managed by the management means, and the control means connects to the corresponding providing means and provides the service from the providing means to the user based on the input information for specifying the service selected by the user. Therefore, the burden on the service provider can be reduced.

Further, by providing the authentication means, the IC
The validity of the card and the user can be confirmed.

By providing the conversion means, when the communication specifications between the control means and the provision means are different, the communication specifications can be converted and the control means and the provision means can be connected.

By providing the discriminating means, it is possible to access the same system with various types of IC cards and receive the same service.

Further, by providing the delivery means, it is possible to automatically deliver the articles provided to the user to the user according to the points.

Further, the providing means for conducting the questionnaire survey records the identification information of the users who cooperated with the questionnaire survey, thereby preventing the user from repeatedly answering the same questionnaire.

Further, the providing means for conducting the questionnaire survey obtains information of the user who cooperated with the questionnaire survey from the management means and records the information, so that the answer of the questionnaire can be analyzed based on the recorded information. be able to.

Further, the management means stores a credit card number or a cash card number as user information for each IC card, thereby performing settlement according to the user's use of the service using the user's credit card or cash card. be able to.

Further, the management means stores the services available for each IC card, and based on the input information indicating the service to be added or the service to be deleted inputted by the user to the input / output means, By performing additional registration or registration deletion, the available services can be changed for each user.

Further, the management means records the history of the services used by the user, and based on the input information input by the user to the input / output means, inputs / outputs the history of the specified service via the control means. By transmitting the information to the means or deleting the history of the specified service, the user can confirm the details of the reservation such as the ticket reservation or cancel the reservation.

Further, when the transfer to the operator is selected by the telephone as the input / output means, the control means transfers the call from the user to the second telephone, and simultaneously reads the user information of the IC card or the use of the information. At least a part of the user information and service history obtained from the management means based on the user information is displayed on the operator terminal, and the user information or service history changed by the operator terminal is transmitted to the input / output means or the management means. By doing so, it is possible to provide a call center service such as guidance of a service usage method to the user by the operator and change of user information by the operator.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of an IC card using service system according to an embodiment of the present invention.

FIG. 2 is a sequence diagram showing an IC card issuing method according to the embodiment of the present invention.

FIG. 3 is an explanatory diagram showing logon to each service.

FIG. 4 is a sequence diagram showing a common logon process according to the embodiment of the present invention.

FIG. 5 is a sequence diagram showing an IC card expiration date updating process according to the embodiment of the present invention.

FIG. 6 shows the use of points in the embodiment of the present invention.
It is a sequence diagram showing processing of an inquiry service.

FIG. 7 is a sequence diagram showing available service change processing according to the embodiment of the present invention.

FIG. 8 is a sequence diagram showing processing of a reservation inquiry service according to the embodiment of the present invention.

FIG. 9 is a sequence diagram illustrating processing of a questionnaire service according to the embodiment of the present invention.

FIG. 10 is a block diagram illustrating processing of a call center service according to the embodiment of the present invention.

FIG. 11 is a sequence diagram showing processing when a member makes a new ticket reservation in the ticket reservation service according to the embodiment of the present invention.

FIG. 12 is a sequence diagram showing a settlement process in the ticket reservation service according to the embodiment of the present invention.

FIG. 13 is a sequence diagram showing a reservation confirmation process in the ticket reservation service according to the embodiment of the present invention.

FIG. 14 is a sequence diagram showing a reservation canceling process in the ticket reservation service according to the embodiment of the present invention.

FIG. 15 is a sequence diagram showing a ticket issuing process in the ticket reservation service according to the embodiment of the present invention.

FIG. 16 is a sequence diagram showing processing when a member makes a new reservation for a rental car in the rental car reservation service according to the embodiment of the present invention.

FIG. 17 is a sequence diagram showing a car lending process in the rental car reservation service according to the embodiment of the present invention.

FIG. 18 is a sequence diagram showing a car return process in the rental car reservation service according to the embodiment of the present invention.

FIG. 19 is a sequence diagram showing processing when a member makes a new hotel reservation in the hotel reservation service according to the embodiment of the present invention.

FIG. 20 is a sequence diagram showing a hotel check-in process in the hotel reservation service according to the embodiment of the present invention.

FIG. 21 is a sequence diagram showing a hotel checkout process in the hotel reservation service according to the embodiment of the present invention.

FIG. 22 is a sequence diagram illustrating processing when a member makes a new airline ticket reservation in the airline ticket reservation service according to the embodiment of this invention.

FIG. 23 is a sequence diagram showing processing for entering and leaving a waiting room in the airline ticket reservation service according to the embodiment of the present invention.

[Explanation of symbols]

1a, 1b, 1c, 1d: IC card reader / writer,
2 Internet, 3a, 3b Internet client, 4c, 4d Business terminal, 5c, 5d Output device, 6 Business support server, 7 HTTP control server,
8 public network, 9a, 9b IC card public telephone, 10
... Voice response control server, 11a, 11b ... Bit still router, 12 ... Platform server, 13 ... Issuance management device, 14 ... IC card issuing machine, 15 ... Ticket system, 16 ... Hotel system, 17 ... Rental car system, 18 ... Airline Ticket system, 19: Credit card system, 20: Premium system, 21: Questionnaire system, 22: Content server, 23: Call center, 2
4: Call center terminal, 25: Telephone, 30: IC card.

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06F 17/60 510 G06F 17/60 510 B42D 15/10 521 B42D 15/10 521 G06K 17/00 G06K 17 / 00 B FL 19/07 19/00 H 19/00 QUA (72) Inventor Yoshimitsu Otani 2-3-1 Otemachi, Chiyoda-ku, Tokyo Inside Nippon Telegraph and Telephone Corporation (72) Inventor Yasuhiro Nagai 2-3-1 Otemachi, Chiyoda-ku, Tokyo Nippon Telegraph and Telephone Corporation F-term (reference) 2C005 MA33 MB01 SA04 SA06 SA12 SA23 5B035 AA06 AA14 BB09 BC00 CA23 5B049 AA01 AA02 AA05 AA06 BB31 CC06 DD01 DD04 EE02 EE21 EE22 EE23 EE23 EE59 FF04 FF08 GG02 GG04 GG06 GG09 5B058 CA15 KA02 KA04 KA11 KA33 KA35 YA02

Claims (25)

[Claims] 1. An IC card use service providing method for providing a service to a user having an IC card, wherein user information is registered in a management means, and at least a part of the user information is stored in the IC card. A procedure of writing the IC card by writing to a card, a procedure of reading user information from the IC card of a user who wants to provide a service by an input / output unit, and a procedure based on the read user information or the user information. A step of notifying a user of a menu of available services through the input / output means based on the user information obtained from the management means; and an input from the input / output means for specifying the service selected by the user. And a procedure for providing a service from the providing means to the user based on the information. IC card use service providing method characterized by allowing a-bis use. 2. An IC card use service system for providing a service to a user who has an IC card, the system being connected to a communication network, and information read from the IC card and input information input by the user. To the communication network, and information received from the communication network to the IC
A plurality of types of input / output means having means for writing to a card or notifying a user; control connected to the communication network to control information transmitted to the input / output means and information received from the input / output means Means, management means for managing user information, providing means for providing a service to the user, registering the user information in the management means, and writing at least a part of the user information in the IC card Issuance registration means, reads user information from the IC card of a user who desires to provide a service by the input / output means, and uses the read user information or the usage information obtained from the management means based on the user information. Based on the user information, the control unit notifies the input / output unit of a menu of available services,
An IC characterized in that a service is available from a plurality of types of input / output means by connecting the control means to the corresponding providing means based on input information for specifying a service selected by a user. Card use service system. 3. The IC card use service system according to claim 2, further comprising an authentication unit for verifying the validity of the IC card and the user, and verifying the validity of the IC card by the authentication unit through the control unit. A service system using an IC card. 4. The IC card using service system according to claim 2, wherein when the communication specifications between the control means and the providing means are different, the communication specifications are converted to connect the control means and the providing means. A service system using an IC card, characterized by comprising means. 5. The IC card use service system according to claim 2, further comprising: a determination unit configured to determine a type of the IC card, wherein the control unit is configured to determine the type of the IC card based on information of the IC card sent from the input / output unit. And a control method and an authentication method for the IC card are changed according to a result of the determination by the determination means. 6. The IC card use service system according to claim 2, wherein said control means adds a point given according to use of a service to points recorded in said IC card and management means, and In use, the number of points is subtracted from the number of points recorded in the IC card and the management means.
C card use service system. 7. In the IC card use service system according to claim 6, when an article is provided to the user according to the points, the user's address is obtained from the management means and the article is used. A service system using an IC card, characterized by comprising a delivery means for delivering to a user. 8. The IC card use service system according to claim 6, further comprising: point summing means for summing points accumulated in said IC card or management means with accumulated points of another user registered in advance. A service system using an IC card, characterized in that: 9. The IC card use service system according to claim 2, wherein said control means adds a point given according to use of a service to points recorded in said IC card and management means, and said control means The IC card use service system is characterized in that the means changes the status of the member stepwise according to the accumulated number of points, and changes the service that the user can enjoy according to the status. 10. The IC card use service system according to claim 6, wherein said points are given when a user cooperates with a questionnaire survey. 11. The IC card use service system according to claim 10, wherein the providing means for conducting the questionnaire survey records the identification information of the users who cooperated with the questionnaire survey so that the users can receive the same questionnaire. An IC card use service system characterized in that duplicate answers cannot be made. 12. The IC card use service system according to claim 10, wherein said providing means for conducting a questionnaire survey acquires and records information of users who cooperated with the questionnaire survey from said management means, and A service system using an IC card, wherein a response to a questionnaire can be analyzed based on the recorded information. 13. The IC card use service system according to claim 2, wherein said management means stores a credit card number or a cash card number for each IC card as user information, and performs settlement according to the user's use of the service. And a credit card or a cash card of the user. 14. The IC card use service system according to claim 2, wherein said management means encrypts at least a part of user information to be recorded on said IC card and is read by said input / output means. , Said I
An IC card utilization service system for decrypting encrypted user information of a C card. 15. The IC card use service system according to claim 2, wherein the management unit stores the user information of the IC card read by the input / output unit before the user starts using the service. IC card based on which the expiration date of the IC card is confirmed and the service can be used only when the expiration date has not expired.
Card use service system. 16. The IC card use service system according to claim 2, wherein the management means stores a credit card number or a cash card number as user information for each IC card, and the user starts using the service. The I, which was read by the input / output means before,
The expiration date of the IC card is confirmed based on the user information of the C card, and when the expiration date has expired, the settlement for extending the expiration date is performed by the user's credit card or cash card. An IC card utilization service system, wherein the expiration date of an IC card is extended. 17. The IC card use service system according to claim 2, wherein said management means stores a service available for each IC card, and a service to be added, which is inputted by said user to said input / output means. Alternatively, based on input information indicating a service to be deleted, additional registration or registration deletion of the service is performed. 18. The IC card use service system according to claim 2, wherein said management means records a history of services used by a user, and based on input information input by said user to said input / output means. A service system using an IC card, wherein a history of a specified service is transmitted to the input / output means via the control means, and a history of the specified service is deleted. 19. The IC card utilization service system according to claim 18, further comprising a single installation terminal that is not connected to a communication network and has a unit that can read and write to said IC card, and wherein said terminal is installed in said IC card. An IC card use service system, wherein a history of services used by a user can be referred to through the single installation terminal. 20. The IC card use service system according to claim 18, wherein said control means updates a service history recorded in said IC card or management means in accordance with use of a service. Card use service system. 21. The IC card use service system according to claim 2, further comprising a menu distribution unit that changes a menu of available services according to a type of said input / output unit. 22. An IC card use service system according to claim 2, wherein at least one of said input / output means is a telephone provided with means capable of reading and writing to said IC card. Usage service system. 23. The IC card use service system according to claim 22, wherein at least one of the user information of the IC card read out through the input / output unit and the user information obtained from the management unit based on the information. An operator terminal for displaying a part thereof, and a second telephone set at a location adjacent to the operator terminal, wherein when the transfer to the operator is selected by the telephone as the input / output means, the control means Transferring the call from the user to the second telephone, and transferring at least a part of the user information of the IC card or the user information and the service history obtained from the management means based on the user information. The input / output means for displaying on the operator terminal the user information or service history changed by the operator terminal; Alternatively, an IC card use service system is transmitted to a management means. 24. The IC card using service system according to claim 23, wherein the operator terminal and the second telephone are integrated. 25. The IC card use service system according to claim 2, wherein said input / output means and said issuance / registration means are provided with means capable of reading and writing on an IC card.
An IC card utilization service system wherein information is exchanged with a C card in a non-contact manner.