JP2001101269A - Accommodation managing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an accommodation managing system by which an operation mistake is cancelled, which occurs in a front job to be executed with a plurality of guest rooms as a group, and also an omission is eliminated in the front job in a system for managing the preservation job and front job of accommodation facilities. SOLUTION: Preservation data is displayed by guest room and by reservation date as a reservation state table, the section is designated and, then, the section corresponding to reservation data having a reserver being the same as that of reservation data corresponding to the section is displayed as the guest room with the same reserver by designating the section. The front job is automatically processed en block concerning the guest room with the same reserver, which is displayed by a means, and is executed with few operations altogether without an omission. Besides, a front job batch processing is executed in the same way by the guest room state table where reservation data of a specified day is displayed by icon at every guest room.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an accommodation management system installed in a hotel, inn or retreat, and more particularly to an accommodation management system for managing reservation data relating to guest rooms of facilities.

[0002]

2. Description of the Related Art Conventionally, in a check-in or check-out front business process for each guest room of an accommodation facility, instructions are given to individual guest rooms one by one as needed, and the instructions are applied to a customer for each guest room. The front business process was performed and a receipt was issued. In addition, even if the accommodation management system includes a reservation business process, the information of the customer concerned is not used for the reservation business, such as securing the room in preparation for the check-in of each room, for the reservation data stored by the reservation business process. It was just being used.

[0003]

However, the above-mentioned conventional techniques have the following problems.

In a hotel, a ryokan, or a recreation facility, a customer who uses the facility performs the above-described front-facing service to the facility in a guest room unit. When the shuttle bus of the facility is used, there is a case where the front service needs to be performed all at once. In the case of the latter, if the customer had to instruct the individual guest rooms one by one as needed to perform the front business process for the customer for each guest room, the operation of the accommodation management system for that procedure was troublesome. As a result, the service for the customer may be neglected and the service may be hindered. In addition, in the operation of the accommodation management system, input mistakes are likely to occur because front operations are performed for many customers at once,
Check-out mistakes and omissions in the guest rooms occur, and time must be taken to repair them.

[0005] The present invention has been made in view of the above-mentioned problems, and even if the above-mentioned front desk work is performed at the same time, check-out mistakes and omissions of check-out of each guest room do not occur, and the present invention is performed quickly. It is an object of the present invention to provide an accommodation management system that enables the simultaneous reception business to be performed.

[0006]

A first aspect of the accommodation management system according to the present invention is a lodging management system for managing guest rooms of accommodation facilities. Reservation data input means for inputting by date, reservation data storage means for storing the reservation data in a storage unit, and reservation status for displaying the reservation status of the reservation data as a reservation status table in a table format for each room and for each reservation date. A display unit for searching for reservation data having the same reservation person as the reservation person stored in the reservation data corresponding to the division when an arbitrary division is designated among the divisions formed in the reservation status table; Means for displaying the same sign in the section corresponding to the corresponding reservation data, and indicating the same guest room as the same person as the reservation person of the reservation data. .

[0007] In the second aspect of the accommodation management system according to the present invention, check-in and check-out of the guest room corresponding to all the sections in which the same sign is displayed in the reservation status table are displayed. And a front business batch processing means for performing front businesses collectively.

[0008] A third aspect of the accommodation management system according to the present invention is a lodging management system for managing guest rooms of an accommodation facility, in which reservation data including a guest of a guest room is inputted for each room and for each reservation date. Data input means;
A reservation data storage unit for storing the reservation data in a storage unit, a room icon generation unit for generating a room icon for displaying a room number, a room name, and a person who reserved the room for each room, and using the room icon. And a guest room status display means for displaying the reservation status of each guest room on the designated day, and when any of the guest room icons displayed on the guest room condition display means is designated, the reservation corresponding to the guest room icon is designated. A search is made for the reservation data having the same reservation person as the reservation person stored in the data, and the room icon corresponding to the corresponding reservation data is displayed in a different manner from the room icon corresponding to the non-relevant reservation data. A room icon changing means for changing the room icon to
Having.

[0009] In the fourth aspect of the accommodation management system according to the present invention, the front service includes check-in and check-out for the guest room corresponding to all the guest room icons displayed in different ways on the guest room status display means. , Batch processing means for collectively performing front operations.

[0010]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, the present invention will be described in detail with reference to the drawings showing the embodiments. In order to express the description in a concise manner, the application program "Application Progra
“m” is abbreviated as “AP”. The “icon” provided on the screen is designated by moving the mouse cursor on the screen into the “icon” using the keyboard or mouse of the input unit 101 and depressing the keyboard or mouse key again.

FIG. 1 is an overall configuration diagram mainly showing an AP for realizing various means as an embodiment of the present invention. Various APs are executed by the central processing unit CPU1, which is a central part of the accommodation management system, and a reservation business and a front business are performed.

The CPU 1 includes an input unit 101, a display unit 10
2 and a printing unit 103 are connected to each of these units to input information, display raw information and arranged information, and print various messages and slip forms. The input unit 101 includes a keyboard for inputting character information, and a mouse for performing a predetermined control by moving a mouse cursor on a screen over a command button on a predetermined screen.

The CPU 1 has a storage unit 104 for storing a large amount of information to be used, reads various information from the storage unit 104 to a RAM (not shown) of the CPU 1, and changes the information when the information is changed. Later information is stored in the storage unit 104 again.

The present system is connected to a network such as a LAN and a WAN (not shown), and it is also possible to input information related to a reservation operation to be described later from a terminal via the network.

In the storage unit 104, information on reservation of accommodation facilities according to the accommodation management system of the present invention is stored in the reservation data storage unit 1 as a data file for each room and for each reservation date.
05 is stored.

The storage unit 104 stores a guest room master (its number, name, maximum capacity, usage fee, etc. are stored for each guest room), an address master (postal code, prefecture name, prefecture name, town name, town name, etc.). Chome data is stored corresponding to the postal code), customer master (specific information such as telephone number, name, address of the customer is stored as master,
Duplicate storage in individual occurrence data (data called so-called transaction data), funding master (data on dishes, drinks, etc., that are available to customers at accommodations are registered), product master (Information on products in a refrigerator installed in each guest room and products placed in a stall at an accommodation facility) is stored.

Further, the storage unit 104 stores the AP file group 10
As 6, a reservation data input unit, a reservation data storage unit, a reservation status display unit, a reservation same guest room display unit,
Various AP files for execution of the front service batch processing means, the guest room icon generation means, the guest room icon changing means, and the guest room status display means are stored.

FIG. 2 is a schematic diagram showing the contents stored in the reservation data storage unit 105. The contents are roughly classified into three parts (a header part relating to management of reservation data, a customer data part relating to data unique to the reservation person, and a specification part relating to reserved rooms). The approval number and the branch number of the approval number are information belonging to the header portion, are numbers used for uniquely specifying the reservation data, and are the same as the next information “check-in date” shown in FIG. It is determined whether it is a number or not, and the number is cleared when the month changes. Regarding the number and the check-in date as a pair as an approval number,
It is controlled not to give the same approval number.

In the header section, the number of people who use the accommodation facility in one reservation unit, the amount of money to be deposited from the customer when detailed contents such as the number of people involved in the reservation and the meal are determined, and under a certain condition Special consumption tax exemption classification as special tax tax exemption classification, notices used only on the terminal on the reservation side, special notes that only memorize changes in the number of people, when reservations are used in groups Information such as a memo for specifically storing only information relating to the entire group is included.

The customer data section stores a telephone number (also used as a search key for an inquiry), a kanji name, a kana name, a postal code, and an address. Normally, when the information in the customer data section is the same information as the information stored in the customer master, the information is not stored in the customer data section. That is, each item of the customer data section is not managed as information of each reservation unit, and is stored as a customer only once, for example, in a customer master, thereby realizing efficient use of the storage section 104. are doing.

[0021] The specification section stores room information assigned as accommodation facilities related to the reservation data. In the detail section, room number, room name, capacity of the room, scheduled check-in date, scheduled check-out date, number of nights, remarks related to use in one reservation unit,
Also displayed. Of the items in the specification section, the room name and capacity corresponding to the room number do not need to be input by the input unit 101, and are normally obtained and set from the room master.

FIG. 3 is a schematic diagram of a reservation data input screen for inputting these reservation data. Compared to the reservation data storage unit of FIG. 2, in FIG.
Two buttons, 01 and a postal code button 302, are added.

The telephone reservation numbering button 301 is depressed at the time of registration, and in particular, a different series of approval numbers by telephone reservation is numbered. Is automatically set to "9".

The zip code button 302 is used by pressing it after inputting a zip code. The input post code is used as a search key to refer to an address master including a zip code dictionary and can be determined as address information. It is transcribed to the customer's address related to the reservation registration within the range.

As for the designation of a guest room on the reservation data input screen, there is a method of inputting a guest room number using a screen of a guest room status table described later, other than the input by the input unit 101. For example, when the guest room number 303 provided in the reservation data input screen of FIG. 3 is designated, the screen of the guest room status table is displayed, and the user refers to the vacancy status indicated by the guest room icon displayed on the screen, and By specifying an arbitrary guest room icon among the guest room icons, a plurality of guest rooms can be specified instead of inputting the guest room number.

FIG. 4 is a schematic diagram showing an example of a screen of the guest room status table. Forty-two guest room icons having display contents as shown in the guest room icon display contents 401 at the lower right in the figure are displayed for each guest room in the order according to the guest room layout of the accommodation facility. The guest room icon is generated with reference to the contents of each corresponding reservation data, and in the guest room icon, “RoomNo” indicating the number of the guest room, the number of people who use the guest room, the number of persons in the guest room, and the guest room Room name and
Further, the name of the person who made a reservation application for actually using the guest room is displayed.

The 20 guest room icons on the left side indicate rooms in the new building of the accommodation facility, and the 20 right side rooms and 2 guest rooms for crew members and guides indicate rooms in the old building. This figure shows a screen in a state where no specific reservation person has been input, and the name field and the number of persons field of the guest room icon are all not input.

FIG. 5 is a schematic diagram showing an example of a screen of the guest room status table. In FIG. 5, the number and name of customers who actually make reservations or use the room are illustrated in many room icons. For example, in the room 150 "Rindo" of the room 150 displayed as the main building on the left side of the screen, it is indicated that two customers who have a reservation of "Hiroshima Saburo" are used in a room with a capacity of six. In addition, the guest room “sword” of room 450 indicates that two customers who use “Jiro Gunma” as a reservation person are in a guest room with a capacity of six. Jiro Gunma is also available in the No. 451 guest room Norikura and in the No. 452 guest room Hakuba.
It is displayed that two and three customers use the guest who has made a reservation, respectively, and it can be seen that these three guest rooms are used in a group by seven customers by the same reservation person.

FIG. 6 is a schematic diagram showing an example of a screen of the guest room status table. In FIG. 5 described above, the number of people and the name are not displayed in the room icons of the rooms 308 and 310, but in this figure, the number of people and the name are displayed in these two room icons. The difference between FIG. 5 and FIG. 6 is described as a change in the screen due to the addition of the reservation data in the flowchart of FIG. 7 described below.

As an embodiment relating to reservation data input means for inputting reservation data for each guest room and for each reservation date, a case will be described in which six users of the reservation person "Momoko Okayama" are allocated to a plurality of guest rooms by three persons. Each S in the flowchart of 7
A description will be given along the processing procedure indicated by the TEP.

STEP 71: In this STEP, the reservation data input screen shown in FIG. 3 is displayed, and necessary items corresponding to the header section and the customer data section in FIG. 2 are input on this screen. For example, the check-in date is February 15, 1999, the number of users is 6, and "Momoko Okayama" is input as the name of the customer. When the area indicating the guest room number 303 in this screen is designated, the flow proceeds to the next STEP 72.

STEP 72: In this STEP, of the reservation data stored in the reservation data
2 specified by the check-in date entered in EP71
The room status table created for the reservation data as of March 15 is displayed as FIG. Then, it waits until a guest room icon displayed as an empty room in FIG. 5 is designated. In this state, for example, when the guest room icon of the guest room number “308” is designated, the process proceeds to the next STEP 73 (“308”).
Since the room No. and the room No. “310” are vacant, these guest room icons are displayed as being vacant, and the guest room icons can be designated in STEP 72).

STEP 73: In this STEP, the STE
The customer name "Momoko Okayama" in the reservation data input screen entered in STEP 71 is displayed as the customer name in the guest room icon specified in P72. (Here, since the guest room icon of the guest room number “308” is designated by the mouse cursor, “Momoko Okayama” is displayed in the guest room icon of the room number “308” in FIG.
Is displayed. ) STEP74; This STEP
Then, the number of occupants in the guest room corresponding to the guest room icon specified in STEP 72 is input (for example, here, the STE
Although the number of occupants specified in P71 is six, which is the same as the capacity of room 308, the number of occupants in the room is assumed to be less than three per room.
3 of the names).

In order to input the number of occupants in the guest room, there is a method of selecting and inputting a predetermined number of occupants by using a WINDOWS (registered trademark of Microsoft Corporation) combo box.

STEP75: In this STEP, the STE
It is checked whether or not the total number of users input in P74 has reached the number of users in the reservation data input in STEP71.
And waits for further designation of a room icon to determine rooms for the remaining number of occupants whose rooms have not been determined. If the result of the check has been reached, the operation proceeds to the next STEP76.

In the above-mentioned STEP 72 to STEP 74, the guest room icon of the room "308" is designated for the first time and the number of persons is entered as three persons.
The number of users entered in step 1 does not reach 6 people. Therefore 1
When the present STEP 75 is executed for the second time, the processing procedure is returned to STEP 72, and STEP 72 to STEP 74 are executed again.

Then, the second time from STEP 72 to STEP 72
In the execution of step 74, it is assumed that the guest room icon of room "310" is designated and the number of persons is input as three. Then, the number of people (3 + 3) assigned to the guest room reaches the number of users (6) of the reservation data. Therefore, the book S
When STEP 75 is executed, the processing procedure is STEP
Proceed to 76. As a result, the room status table changed from FIG. 5 to FIG. 6 (see the display of the rooms “308” and “310” in FIGS. 5 and 6) is displayed.

STEP76: In this STEP, the reservation data input screen is displayed again. At this time, the detailed part of the reservation data input screen includes the above-mentioned STEP 72 to STE.
The number of persons for each guest room input in P74 is set, and the reservation data including the information related to the guest rooms and the number of persons to be used is stored in the reservation data storage unit 105, and the processing of this flowchart 7 is completed.

FIG. 8 is a screen example of a reservation status table in which reservation data at the accommodation facility of the present invention is displayed in one screen for each room and for each reservation date. In FIG. 8, the reservation status for almost one month from February 1 is displayed by arranging each guest room on the vertical axis.
On the horizontal axis, dates are arranged and displayed in the order of the calendar in units of one day.
In the vertical guest room display, the main building and the new building of the accommodation facility are separately displayed by a switching button (not shown) set on the screen. In addition, the next display of the reservation date indicates the previous month, the current month, the next month, the next two months, and the next two months based on the current date.
The display can be performed for months, and when the reservation status related to the required reservation date is not displayed in the window, the horizontal display of the date display on the horizontal axis can be instructed to display the data of the required reservation date. For example, a horizontal scroll bar (not shown) is provided as a part of this screen and the bar is operated to scroll the date display every day or every certain number of days, or to set “previous page” or “next page” on the screen. It is also possible to instruct to horizontally move the date display by, for example, a unit of 15 days by a button (not shown) of “page”.

FIG. 8 shows an example of a screen in a state where no specific reservation person has been input. All the sections in the table are displayed as blank. Usually, the reservation information of the corresponding guest room on the corresponding date is displayed in these sections. In this embodiment, the display method employs color display according to the reservation status, but display using alphanumeric characters and the like is also possible. As the color display, for example, a colorless room is set as an empty room, a temporary reservation is displayed in yellow, and a main reservation is displayed in red. In addition, the reservation data of the real reservation for which the prepaid amount has not yet been received, which is input on the reservation data input screen (FIG. 3), is managed as “final reservation (non-receivable)”. It is displayed in green instead of red. Whether or not the reservation status is a tentative reservation is determined based on whether or not the number of users in the contents of the reservation data stored in the reservation data storage unit 105 has been determined.

Next, based on the contents of each reservation data stored in the reservation data storage unit 105 for each guest room and for each reservation date by the reservation data storage means, the corresponding sections in the reservation status table (FIG. 8) are stored. An embodiment of the reservation status display means for displaying the reservation status of the reservation data will be described in accordance with the processing procedure indicated by each STEP in the flowchart of FIG.

STEP 91: In this STEP, the reservation data is read from the reservation data storage unit 105 one by one. ST when there is no more data to read
Proceed to EP95. Also, the date of the read reservation data is
If the check-in date is not within five months from the previous month based on the current date, the reservation data is skipped because it is not displayed on the reservation status table.
Before the start of reading the reservation data, it is assumed that all sections of the reservation status table are initially set to blank and colorless. However, when a closed day is set for the accommodation facility, the setting color is set to black in the section corresponding to the closed day or in the section corresponding to the work period of the guest room that is being worked on with interior decoration etc. . For example, if Thursday is a closed day of the accommodation facility, the setting color of the section corresponding to Thursday is black in all the guest rooms as shown in the reservation status table of FIG. Has not been targeted.

(Step 92) If the number of users in the read reservation data is not determined, the reservation data is provisional reservation data, so the setting color of the section of the reservation status table corresponding to the reservation data is yellow. As STEP94
Proceed to.

STEP93: If there is a deposit in the read reservation data, the reservation data is managed as the data of the main reservation, and the setting color of the section of the reservation status table corresponding to the reservation data is changed. If it is red and there is no advance payment, the reservation data is formal reservation (not paid)
And the setting color of the section of the reservation status table corresponding to the reservation data is green.

STEP 94: A section in the reservation status table determined by the guest room stored in the detailed section and the check-in date of the header section of the read reservation data (points to a section corresponding to the reservation data). Is changed to the set color determined in the above STEP. The change of the display pattern to the set color is performed on the sections corresponding to the same number of days as the number of nights stored in the specification part of the reservation data. STEP91 after change
Return to

STEP95; STEP91 to STE
Since the change of the setting color to all the sections has been completed by P94, in this STEP, the first day of the current month is set as the first section, and the screen of the reservation status table is displayed for about one month for approximately one month. Is displayed as the vertical axis. FIG. 10 illustrates a reservation status table screen based on the contents of each reservation data in the reservation data storage unit 105. The guest room displayed in FIG. 10 is an example in which only the guest rooms of the new building of the accommodation facility are displayed.

STEP 96: In this STEP, as described with reference to FIG. 8, in order to switch between the new building and the main building on the vertical axis, for example, a room display switching button (not shown) for the new building or the main building provided on the screen is provided. (Shown). At the same time, for example, by operating the scroll bar (not shown) or pressing the "previous page" or "next page" button (not shown) in order to perform a scroll display to the left and right according to the reservation date on the horizontal axis. waiting. When the above-mentioned operation or pressing instruction is issued, switching display to the new building or main building and horizontal scroll display related to the reservation date are executed in response to the instruction. The switching display and the scroll display are not the essence of the present invention and will not be described in detail. In this STEP, the processing of this flowchart is ended by pressing a predetermined key such as an escape key, for example.

FIG. 10 is an example of a screen displaying a reservation status table based on the reservation data stored in the reservation data storage unit 105 with the current date being February 15, and the above-mentioned S
In the TEP 96, the same thing as the reservation status table shown in FIG. 10 is displayed, and the display of switching between the new building and the main building and the scrolling of the reservation date on the horizontal axis are awaited.

Next, the same guest room display means for the guest to display the same guest room on the display unit 102, and the same reference numerals are displayed in the sections in the reservation status table to indicate the guest rooms corresponding to these sections. Using the room status table of FIG. 6 and the reservation status table of FIG. 10 according to the embodiment relating to the front service batch processing means for performing the front service collectively, the processing procedure indicated by each STEP in the flowchart of FIG. 11 will be described. Will be explained.

FIG. 6 shows a room status table on February 15, and FIG. 10 shows a reservation status table in the new building from February 1 to March 4, and FIG. The reservation status corresponding to the guest room status on February 15 is displayed.

STEP111: In this STEP, FIG.
A reservation status table of 0 is displayed and waiting for a section in the table to be designated. The designation of such a section may be plural. If a plurality of sections are designated, a room related to any one of the plurality of reservations is searched for, and the reservations are displayed as the same room.

Then, assuming that the designation of the section has been confirmed by an operation such as designating a "confirm" command button provided on the screen or pressing a specific key on a predetermined keyboard, the next Go to STEP.

STEP112: This STEP is STEP
A reservation status table determined by searching the reservation data in the reservation data storage unit 105 having the same reservation person as the reservation person corresponding to each section designated by 111 and the room number and check-in date in the corresponding reservation data The symbol “X” is displayed in the section inside.

The symbol “X” is also displayed in the section of the reservation status table corresponding to the check-in date to the check-out date of the guest room. That is, the symbols “X” for the number of nights indicated by the reservation data are displayed in the continuous sections. It should be noted that if this code "X" is displayed in place of the character displayed for each reserving person, the display of the same reserving person becomes clearer.

STEP 113: In this STEP, the same code is displayed in STEP 112 for all the guest rooms that are the same as the reservation person, and the next operation for these guest rooms is awaited. Here, when the “cancel” button on the screen is designated, the code “X” for all sections in the reservation status table is changed to blank, and the process returns to STEP 111.

When the "check-in" button is designated as the front service, it is instructed to check in all the guest rooms corresponding to the section displaying the symbol "X", so the flow proceeds to STEP114.

If the "check out" button is designated as the front desk service, it means that the user has instructed to check out all the guest rooms corresponding to the section displaying the symbol "X". When the “end” button on the screen is designated, the processing of the flowchart ends.

STEP114: In this STEP, ST
Of the sections in the reservation status table where the symbol “X” is displayed in EP112, only the section corresponding to the current date is targeted, and the rooms that are the check-in date today and are not checked in are supported. Perform check-in duties for guest rooms.

Here, the guest room check-in operation includes, for example, changing the state of the guest room managed by the accommodation management system to the check-in state, unlocking the door of the corresponding guest room, and lighting the guest room. Controlling the power supply of the air conditioner to ON and resetting the charging information of the refrigerator of the automatic charging system provided in the guest room.

Each time the check-in operation is completed in one of the corresponding guest rooms, the check-in room No. 450
A message such as "K" is displayed on the screen. If any of the check-in operations in the corresponding guest room cannot be performed, an error message indicating such an abnormal situation is displayed on the display unit 102 and printed out on the printing unit 103. ST when check-in is completed
It returns to EP111.

STEP115: In this STEP, ST115
Of the sections in the reservation status table where the symbol "X" is displayed in EP112, only the sections corresponding to the day before the current date are targeted, and the rooms which are the checkout date today and which are not checked out Perform check-out work for the corresponding guest room.

Here, the guest room check-out operation is, for example, changing the state of the guest room managed by the accommodation management system to the check-out state, instructing the linen room to clean the guest room, Unlocks the door, controls the lighting and air-conditioning power of the guest room to be OFF, and takes into account the billing information of the refrigerator of the automatic billing system provided in the guest room to receive a receipt for the reservation person of the guest room. To issue.

Every time the check-out operation is completed in one corresponding guest room, a message such as “Room 450 Check-out OK” is displayed on the display unit 102.
If any of the check-out operations in the corresponding guest room cannot be performed, an error message indicating such an abnormal situation is displayed on the display unit 102 and the printing unit 10
3 is also printed out. When the check-out operation is completed, the process returns to STEP 111.

The steps in the flowchart 11 have been described above, and will be described below with reference to specific examples. It is assumed that, on the reservation status table screen of FIG. 10, the section corresponding to February 15 of the guest room “Sword” in room 450 is specified as the section in the table. In the room status table on February 15 in FIG. 6, “Jiro Gunma” is the reservation person in room 450. Looking at the other rooms in FIG. 6, room 451 and room 452 are shown.
Room No. is the same subscriber.

Then, referring to the corresponding reservation data in the reservation data storage unit 105, assuming that "Jiro Gunma" has stayed for four consecutive nights, for example, the room status table of FIG. 10 is displayed as shown in FIG. Then, the symbol “X” is displayed in the section corresponding to the same reservation person as described above. After this, when a button for front business of check-in or check-out on the screen is instructed, the corresponding STEP 114 is performed.
Alternatively, the processing of STEP 115 is performed.

In the above, a case has been described in which the same guest room is displayed using the reservation status table for the same guest, but such display is also performed when the guest room is specified in the guest room status tables in FIGS. It is also possible to display the guest room icon in a different display method by changing the brightness of the guest room icon instead of displaying the sign “X”, and to display the same guest room in the guest room status table.

For example, FIG. 13 shows an example of a screen in which all the icons corresponding to the same guest room as the reservation person are shaded and displayed with diagonal lines. In the same manner as described in the flowchart of FIG. 11 in the reservation status table, the guest room displayed in the guest room status table as the same reservation person is designated collectively by specifying the check-in and check-out buttons on the screen. You can also do front business.

As for the different display methods, instead of knitting, for example, brightness, color, font, line type, density, etc. may be displayed differently in the display of the room icon.

As is clear from the above flow chart, with the screen of the reservation status table and the room status table displayed,
If you specify a block in the reservation status table or a room icon in the room status table, the rooms with the same reservations as the corresponding room reservations will be automatically displayed, and which rooms will be reserved as a group. You can know what. In addition, front desk operations such as check-in and check-out can be performed on the guest rooms as a group all at once.

[0070]

According to the first aspect of the present invention, the reservation data is stored for each room and for each reservation date, the reservation status is displayed in a table format, and if the section is designated, the reservation data is the same as the reservation data corresponding to this section. The section corresponding to the reservation data having the reservation person is displayed by the reservation person same room display means, so that it is possible to immediately confirm the guest room in which the front service should be performed at once.

According to the second aspect of the present invention, the front service batch processing means can perform the front service with a small number of operations by the front service batch processing means for the same guest room indicated by the first aspect.

In the invention according to claims 3 and 4, claim 1
The guest room icon corresponding to the accommodation facility in the guest room status table can be used in place of the booking status tables of Nos. 1 and 2, and the same guest room as the reservation person can be indicated to perform the front desk business.

As described above, the front operation can be performed with a small number of operations, so that it is possible to prevent the necessity of the service corresponding to the customer, which is the original operation at the accommodation facility, from being neglected.

[Brief description of the drawings]

FIG. 1 is a schematic diagram showing an overall configuration diagram mainly of an AP for implementing various means as an embodiment in an accommodation management system of the present invention.

FIG. 2 is a schematic diagram showing storage contents of a reservation data storage unit as one embodiment of the accommodation management system of the present invention.

FIG. 3 is a schematic diagram of a screen for inputting reservation data in a reservation data storage unit as one embodiment of the accommodation management system of the present invention.

FIG. 4 is a schematic diagram showing a screen example of a guest room status table as one embodiment in the accommodation management system of the present invention.

FIG. 5 is a schematic diagram showing an example of a screen of a guest room status table as one embodiment of the accommodation management system of the present invention.

FIG. 6 is a schematic diagram showing an example of a screen of a guest room status table displaying reservation data as an embodiment of the accommodation management system of the present invention.

FIG. 7 is a schematic diagram showing a flowchart illustrating a processing procedure of a reservation data storage unit for adding reservation data to a storage unit for each guest room and for each reservation date as an embodiment of the accommodation management system of the present invention.

FIG. 8 is a screen example of a reservation status table in which reservation data is displayed in one screen for each guest room and for each reservation date as one embodiment of the accommodation management system of the present invention.

FIG. 9 is a schematic diagram showing a processing procedure for displaying the reservation status in each section displayed in the reservation status table based on the content of the reservation data as one embodiment of the accommodation management system of the present invention.

FIG. 10 is a screen example of a reservation status table assuming actual reservation data as one embodiment of the accommodation management system of the present invention.

FIG. 11 is a schematic diagram showing a flowchart showing a processing procedure for displaying the same guest room as the embodiment in the accommodation management system of the present invention.

FIG. 12 is a screen example of a reservation status table in which the same guest room is displayed as one embodiment of the accommodation management system of the present invention.

FIG. 13 is a screen example of a guest room status table displaying the same guest room as a reservation as one embodiment of the accommodation management system of the present invention.

[Explanation of symbols]

 1 CPU 101 input unit 102 display unit 103 printing unit 104 storage unit 105 reservation data storage unit 106 AP file group

 ────────────────────────────────────────────────── ─── Continuing on the front page (72) Inventor Yasutomo Fukushima 2-5-1-5, Keihanhondori, Moriguchi-shi, Osaka F-term in Sanyo Electric Co., Ltd. 5B049 AA01 BB52 CC14 CC36 DD01 FF01

Claims (4)

[Claims] 1. An accommodation management system for managing guest rooms of an accommodation facility, comprising: reservation data input means for inputting reservation data including a guest of a guest room by room and reservation date; and storing the reservation data in a storage unit. A reservation data storage unit, a reservation status display unit for displaying a reservation status of the reservation data as a reservation status table in a table format for each guest room and each reservation date, and any of the sections formed in the reservation status table. When a section is designated, search for reservation data having the same reservation person as the reservation person stored in the reservation data corresponding to the section, and confirm that the reservation data is the same in the section corresponding to the corresponding reservation data. And a display unit for displaying the same reference symbol to indicate a room in which the reservation person of the reservation data is the same. 2. A front service batch process for collectively performing a front job including check-in and check-out of a guest room corresponding to all the blocks indicated by the same sign in the reservation status table. The accommodation management system according to claim 1, comprising means. 3. An accommodation management system for managing guest rooms of an accommodation facility, comprising: reservation data input means for inputting reservation data including a guest of a guest room by room and reservation date; and storing the reservation data in a storage unit. Reservation data storage means, a guest room icon generating means for generating a guest room icon for displaying a guest room number, a guest room name, and a reservation person of the guest room pertaining to each guest room; A guest room status display means for displaying a reservation status, and, when an arbitrary guest room icon is designated among the guest room icons displayed by the guest room condition display means, a reservation person stored in the reservation data corresponding to the guest room icon. A search is made for reservation data having the same reservation person, and the search data corresponding to the corresponding reservation data is different from the room icon corresponding to the reservation data that does not correspond. Accommodation management system comprising a room icon changing means for changing the room icon to room icon appears, the. 4. A front service batch processing means for collectively performing a front service including a check-in and a check-out for a guest room corresponding to all the guest room icons displayed in different ways on the guest room status display means. An accommodation management system according to claim 3.