JP2001086241A - Method for attaching telephone exchange service, telephone exchange and terminal - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enhance a job efficiency and to reduce cost by adding a program, without stopping a system in the case of conducting attaching processing of telephone exchange services. SOLUTION: A telephone exchange 10 employs a stored program system, where programs stored in a program memory 16 are configured rewritable by a personal computer 24 and a TTY interface 18, and the programs are configured as a program group for each telephone exchange service. The personal computer 24 and the TTY interface 18 append the programs of the telephone exchange service. Furthermore, a tag for sharing processing to execute an existing program or an appended program is provided to an input event from an external device. Upon the receipt of the input event, the telephone exchange 10 uses this tag to conduct share processing and to execute the existing program or the appended program.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a telephone exchange service adding method for adding various telephone exchange services, and a telephone exchange device and a terminal device.

[0002]

2. Description of the Related Art (1) In a telephone exchange apparatus of the storage program type, various programs such as telephone exchange services, such as ticketing and voice mail, are stored. However, an additional telephone exchange service, that is, an addition of a program has occurred. In this case, either the entire program is rewritten (updated) or the stored program is stored twice in the system, and a new program is written into one of the two programs to perform switching.

However, in the former method of rewriting all programs, it is necessary to rewrite all programs in the memory, so that the system must be stopped while writing is being performed. This cannot be performed while the customer is using the system, so that the time for performing the work is limited and the work efficiency is reduced. In the latter method of storing stored programs in a system, there is no problem that the working time is limited, but there is a problem that the memory capacity is increased and the cost is increased.

(2) A key telephone system to which a multi-function telephone having a line button is connected has a function of processing services such as rejection of incoming calls and the like, and the registration state of the processing services is registered for each line. In such a conventional key telephone system, at the time of a service activation request, a service activation, that is, a line for changing a service registration state is captured, or identification information such as a line number of a line for service activation is input, and a service is activated. The line to start up is specified.

For this reason, conventionally, when registering a service for a plurality of lines, the service start operation must be repeated a plurality of times. In the case of a multi-function telephone having a plurality of line buttons, the same service registration is often performed for a plurality of lines of one terminal, so the service activation operation must be repeated a plurality of times, which is very inconvenient. there were.

[0006]

In the conventional telephone exchange shown in the above (1), when the method of rewriting the entire program is used, the system must be stopped during the writing. However, there is a problem in that the time for performing the work is limited, and the work efficiency is reduced. In addition, when the method of storing the storage program twice in the system is used, there is a problem that the memory capacity increases and the cost increases.

Further, the conventional telephone exchange shown in the above (2) has a problem that service registration for a plurality of lines cannot be performed by a single service activation operation.

The present invention has been made in order to solve the above-mentioned problem, and when performing additional processing of the telephone exchange service, it is not necessary to rewrite all programs in the memory, and the programs can be executed without stopping the system. It is an object of the present invention to provide a telephone exchange service adding method, a telephone exchange apparatus, and a terminal apparatus which can be added, can improve work efficiency, and can reduce costs by eliminating the need for system duplication.

Another object of the present invention is to provide a telephone exchange device which enables service registration for a plurality of lines by a single service activation operation, thereby improving the serviceability of the system.

[0010]

In order to achieve the above object, a method for adding a telephone exchange service according to the present invention comprises an input device capable of externally rewriting a memory storing a program, In the telephone exchange device using a stored program system configured as a program group for each telephone exchange service, the program additionally writes a telephone exchange service program into the memory and executes an existing program in response to an input event from an external device. A tag for allocating the process of executing the additional program or the program to be executed is provided, and the existing program or the additional program is executed by performing the allocation process using the tag.

Therefore, according to the present invention, when performing the additional processing of the telephone exchange service, it is not necessary to rewrite all the programs in the memory, the programs can be added without stopping the system, and the work efficiency is improved. be able to.

Further, the telephone exchange according to the present invention includes an input device capable of externally rewriting a memory storing a program, wherein the program is stored as a program group for each telephone exchange service. In a telephone exchange device using a program method, a means for additionally writing a telephone exchange service program in the memory and a tag for an input event from an external device are provided, and the existing program is executed or the additional program is executed by the tag. And a distributing means for distributing the processing, wherein the existing program and the additional program distributed by the distributing means are configured to be executed.

With this configuration, it is not necessary to rewrite all the programs in the memory when performing the additional processing of the telephone exchange service, and the programs can be added without stopping the system. As a result, work efficiency can be improved, and cost reduction can be achieved by eliminating the need for duplexing the system.

Further, according to the present invention, in the telephone exchange device, a network control interface such as an office line may include:
It is characterized in that a means for adding a tag for allocating a process of executing an existing program or executing an additional program according to a predetermined setting for each input event from the network is provided.

According to the above configuration, a telephone exchange service program can be easily added to an input event from the network.

Further, according to the present invention, in a terminal device connected to a telephone exchange, when an event occurs due to a press of a function key or a dial operation, an existing program is executed according to a predetermined setting or an additional program is executed. And a means for adding a tag to the event for sorting the processing to be performed, and a means for transmitting the tagged event to the telephone exchange.

With the above-described configuration, a tag can be added to each event on the terminal device side, and it is possible to reliably instruct the telephone exchange device whether to execute the existing program or the additional program. it can.

Further, the present invention provides a telephone exchange to which a plurality of multi-function telephones forming a group are connected, a representative storage means for storing one or more of the multi-function telephones as representative terminals of the group, Line group storage means for storing a multifunction telephone group and one or more lines in association with each other; service state storage means for storing a registration state of a predetermined service for each multifunction telephone group;
At the time of a service activation request from a terminal, it checks whether the terminal is stored in the representative storage means, and if registered, registers the multifunction telephone group and a predetermined service in the service status storage means in association with each other. Means for identifying a multifunctional telephone group of the line by referring to the line group storing means when an incoming call arrives on the line, and for a line of the multifunctional telephone group registered in the service state storing means. And a service execution unit for executing a predetermined service.

In the above configuration, when the telephone exchange receives a service request signal such as a call rejection sent from the terminal, the telephone exchange identifies the terminal number and refers to the storage content of the representative storage means. A multifunction telephone group that uses the terminal number thus set as a representative terminal number, and a line number set in the multifunction telephone group are checked. Then, services such as call rejection are registered in the service state storage means for all the lines of the multifunctional telephone group.
Thereafter, when an incoming call arrives at the line, the multi-function telephone group of the line is identified by referring to the stored contents of the line group storage means, and the multi-function telephone group registered in the service state storage means is identified. To run the service. Therefore, by a single service activation operation from the terminal, service registration can be performed for all lines of the multifunctional telephone group to which the terminal belongs, and the serviceability of the system can be improved.

Further, the present invention provides a line group storage means for storing the multifunction telephone group and one or more lines in association with each other, and a service state for storing a registration state of a predetermined service for each multifunction telephone group. Storage means, registration means for registering the multifunctional telephone group specified by the group specification information included in the input information at the time of a service activation request from the terminal and a predetermined service in the service state storage means, A service for executing a predetermined service on a line of the multi-function telephone group registered in the service state storage means by referring to the line group storage means to identify the multi-function telephone group of the line Execution means.

In the above configuration, when the telephone exchange receives a service request signal such as rejection of a call and group designation information sent from the terminal, the telephone exchange identifies the multifunctional telephone group from the group designation information such as an input dial number. After identification, the line number set in the identified multifunctional telephone group is checked by referring to the storage contents of the line group storage means. Then, from the line number, a service such as call rejection is registered in the service state storage unit for all the lines of the designated multifunctional telephone group. Thereafter, when an incoming call arrives at the line, the multi-function telephone group of the line is identified by referring to the stored contents of the line group storage means, and the multi-function telephone group registered in the service state storage means is identified. To run the service. Therefore, service registration can be performed by specifying a group by a single service activation operation from the terminal, and the serviceability of the system can be improved.

In this case, the multifunctional telephone group designation information included in the input information at the time of the call processing service activation request from the terminal is a combination of identification information or terminal attributes assigned to a predetermined key of the multifunctional telephone. It is possible to use.

The multifunctional telephone group can change a telephone group belonging to the group according to time or a request from a representative terminal.

Further, the representative storage means can store a representative terminal for each of one or more call processing service types, and can set a different terminal as a representative terminal for each call processing service type.

[0025]

Embodiments of the present invention will be described below with reference to the drawings. (First Embodiment) FIG. 1 is a system configuration diagram of a telephone exchange according to a first embodiment of the present invention. Telephone exchange 10
Is the extension interface 1 for the bus line 11.
2, an analog office line interface 13, a dedicated line interface 14, a time switch 15, a program memory 16 for storing various telephone exchange service programs, a database 17 for storing various data, and a TTY interface 18. The programs stored in the program memory 16 are configured as a program group for each telephone exchange.

The extension interface 12 is connected to a dedicated telephone (DKT) 21, the analog office line interface 13 is connected to a public network 22, and the leased line interface 14 is connected to a private network 23. Further, the extension interface 12, analog office line interface 13, and dedicated line interface 14 are connected to a time switch 15 for connecting the respective interfaces. The TTY interface 18 is connected to a personal computer (personal computer) 24. The TTY interface 18 is provided for writing data from an external personal computer 24 to the program memory 16. The TTY interface 18 has a function of writing program data sent from the personal computer 24 in advance to the program memory 16 and a function of adding and writing a program of the additional service to the program memory 16 when a telephone exchange service is added. Have.

In the above configuration, the program memory 1
6 controls the time switch 15 between the interfaces 12, 13 and 14 by an input event sent from the external terminal via the interfaces 12, 13 and 14, and connects the programs. Alternatively, they provide services that do not involve exchange, such as abbreviated dialing registration. In this case, for example, data for performing a service such as a connection rule is stored in the database 17.

FIG. 2 shows a software hierarchy according to the present invention. That is, a hardware 31 such as a terminal and a line, a driver 32 for concealing attributes of the hardware 31 and the like to execute a service by an application program, and a call process (a command sentence for executing a telephone exchange service) are described. The application 33 is configured as follows.

The TTY interface 18 has a function of writing an initial program into the program memory 16 and has an additional program management unit 181 and a program addition unit 182 for writing an additional program as shown in FIG. The additional program management unit 18
1 operates according to a program addition command sent from the personal computer 24 when writing the additional program,
Controls writing of additional programs. When writing the additional program, the personal computer 24 sends a memory write command and data indicating whether the added program is a driver or a call process. TTY interface 1
8, first, data is sent to the additional program management unit 181. This additional program management unit 181 is configured as shown in FIG.
And transfers an empty start address and data corresponding to the driver and the call processing to the program adding unit 182, where the additional program is written to the program memory 16.

FIG. 4 is an image of an area when an additional program is written in the program memory 16.
In terms of address, a new program is added to the end of the existing programs in the driver unit 41 and the call processing unit 42.

As described above, the additional program is written in the program memory 16 together with the existing program. Whether to use the existing program or the additional program is determined by a tag added to the event on the terminal side such as the dedicated telephone (DKT) 21. In addition, a distribution unit (distribution unit) that distributes whether to execute an existing program or an additional program by using this tag is additionally written each time the additional program is written to the program memory 16.

Next, when an event occurs at a terminal (apparatus) such as a dedicated telephone (DKT) 21 by pressing a function key or a dial operation, a tag is added to the event and the telephone exchange apparatus 10 is transmitted. The sending procedure will be described. Even in the conventional terminal, when the function key is depressed for each terminal and for each function key, the telephone exchange device 1
When a certain function key is pressed, an event is generated with respect to the telephone exchange device 10 by referring to the data. The above data is registered for each terminal. In this embodiment, in order to add a tag to an event, a process of registering a tag for each function key is added to a process of registering a function key event in a terminal as shown in FIG.
The above data and the tag for each function key are stored in the database shown in FIG. The database is provided in each terminal, for example, a dedicated telephone (DKT) 21. The process of registering the event of the function key is shown in FIG.
As shown in (a), first, a key number is input (step A1), and then a function number is input (step A).
2) After that, a tag is input (step A3), and FIG.
Create the database shown in (b).

When an event is generated by pressing a function key in the dedicated telephone (DKT) 21, FIG.
Of the event is added to the event, and the event is output to the telephone exchange 10. That is, in the event generation process, it is always checked whether or not the key is pressed (step B1). When the key is pressed, the database is referred to by the key number and the key number is corresponded. The function No. and the tag are obtained (step B2), and an event is sent to the extension interface 12 of the telephone exchange 10 (step B3).

When the event transmitted from the dedicated telephone (DKT) 21 is received by the telephone exchange 10, the destination attached to the event, that is, whether the program is an existing program or an added program, is determined. A call processing program is executed.

Hereinafter, processing when the telephone exchange apparatus 10 receives an event from a terminal will be described. When an input event from the terminal is sent to the interfaces 12, 13, and 14, the processes shown in FIGS. 7, 8, and 9 are executed according to the program stored in the program memory 16.

That is, as shown in FIG. 7, an input event from each hardware 31a is transmitted to the corresponding driver 41a.
To perform the processing of the hardware-dependent part. Here, when the hardware type is added, the additional driver 41b corresponding to the additional hardware 31b is registered in the program memory 16 as an additional program and executed.
Then, the event is passed to the call processing distribution unit 51. In addition,
Even when an event enters the additional driver 41b from the additional hardware 31b, there is also a process for executing the existing call process. Therefore, the event output from the additional driver 41b is also input to the call processing distribution unit 51. .

The driver 41a and the additional driver 41b
As shown in FIG. 10A, the input event to
1 and the event 62, the call processing distribution unit 51 determines the destination of the data based on the tag 61. The call processing distribution unit 51 is provided with a database associated with the tag 61 for each event 62 as shown in FIG. 10B, that is, a database indicating whether the destination of the data is an existing program or an additional program. When the input event is sent, the call processing distribution unit 51 executes the processing shown in the flowchart of FIG. 8, analyzes the destination of the data with reference to the database, and determines which call processing, that is, the existing program or the additional program. And the existing call processing 42a or the additional call processing 4
The event is passed to 2b, and the telephone exchange service is processed.

That is, upon receiving an event from the driver (step C1), the call processing distribution unit 51 refers to the database by using the tag 61 added to the event, and determines whether to pass the event to the existing call processing. Is determined (step C2). If the destination is an existing process,
Pass the event to the existing call processing 42a (step C
3) Otherwise, the event is passed to the additional part judgment processing step C4. In the additional part determination processing step C4, first, it is determined whether or not the destination is the relevant additional part (step C4-1), and if so, the event is passed to the relevant additional call processing 42b (step C4-2). ). from now on,
When additional processing is added, the processing is added as shown in step C5 indicated by a broken line. Next, call processing 42a, additional call processing 4
In 2b, after processing such as connection service is performed, for example, the above-mentioned tag is attached to the driver in order to perform hardware control such as turning on an LED on the terminal or acquiring a line using a network control interface. Pass down event. That is, in the call processing 42a and the additional call processing 42b, whether the existing hardware or the additional hardware is controlled is interpreted according to the described program, the tag is added, and the driver A down event for performing control is passed to the driver distribution unit 52.

The down event is an event for passing a process to hardware via a driver. Specifically, when it is desired to turn on certain hardware, for example, an LED of a terminal, by a call process, an LED lighting code is output to the driver via the driver distribution unit 52 as a down event. The driver uses a dedicated telephone (DK
T) 21, L according to terminal type such as ATT console
For example, a dedicated telephone (DKT)
21, output to the hardware 31c such as the ATT console and the additional hardware 31d.

The driver distribution unit 52 also holds a database having the configuration shown in FIG. 10B similarly to the call processing distribution unit 51, and passes events from the call processing 42a and the additional call processing 42b. Then, by referring to the tag 61 added to the event, it is determined to which driver the event is to be passed and hardware controlled. That is, the driver distribution unit 52 receives an event from the call processing as shown in the flowchart of FIG.
1) Referring to the database, it is determined whether or not the destination of the event is an existing process (step D2). If the destination is the existing process, the event is passed to the existing driver 41c (step D3), and otherwise, the event is passed to the additional portion determination process step D4. In this additional portion determination processing step D4, it is first determined whether the destination is the corresponding additional portion (step D4-1), and if so, the event is passed to the corresponding additional driver 41d (step D4-2). . If there is no corresponding destination, the process ends. The driver distribution unit 52 determines the relevant driver as described above, and outputs a control signal to the hardware 31c and the additional hardware 31d.

In the above embodiment, the dedicated telephone (DKT)
21 shows an example in which an event from a terminal such as 21 is sent to the telephone exchange 10. However, even in a network control interface such as an office line provided in the telephone exchange 10, the above tag is used for each event from the network. And when the event is input from the network, the tag is added and the event is passed to the driver distribution unit 52, so that the driver distribution unit is operated in the same manner as the dedicated telephone (DKT) 21. At 52, distribution is performed and a corresponding call processing program can be executed.

As described in the above embodiment, the additional service program is additionally written in the program memory 16 and the distribution unit for distributing the event to the existing program and the additional program is provided. The additional service can be executed by an additional program. For this reason, it is not necessary to rewrite all programs in the program memory 16, so that services can be added without lowering the work efficiency and without increasing the cost of the apparatus due to the system duplication.

(Second Embodiment) Next, a second embodiment of the present invention will be described. FIG. 11 is a system configuration diagram of a telephone exchange according to a second embodiment of the present invention. In the figure, reference numeral 71 denotes a main unit which is connected to multi-function telephones 72a to 72i and external trunks 73a to 73j to provide various communication services. The main device 71 includes a multi-function telephone 72
An external line interface unit 711 for the external line trunks 73a to 73j and an external line interface unit 712 for the external line trunks 73a to 73j are provided. Here, the configuration is the same as that of the telephone exchange apparatus of FIG. 1, but the terminal identification unit 713, the representative storage unit 714, the service state storage unit 715, and the terminal designation unit 716, which are features of the second embodiment of the present invention. Are provided in the program memory 16 referred to in the telephone exchange of FIG.

In the terminal identification section 713, a terminal number table 713A corresponding to the accommodation (connection) port number of the multifunctional telephone is set as shown in FIG. In FIG.
An example is shown in which terminal numbers 300, 301, 302,... Are set corresponding to the accommodation port numbers 900, 901, 902,. The representative storage unit 7
14 is provided with a terminal number table 714A, a representative terminal number table 714B, and a line number table 714C corresponding to the group numbers for the multi-function telephone groups as shown in FIG. 13, FIG. 14, and FIG. FIG. 13 shows an example of a terminal number table 714A corresponding to a group number.
301, 302, and 303 are set, terminal numbers 300 and 301 are set for group number 2, and terminal number 302 is set for group number 3.

FIG. 14 shows an example of a representative terminal number table 714B corresponding to a group number that stores one or more representative terminals of each multi-function telephone group. Are set, the representative terminal number 301 is set for the group number 2, and the representative terminal number 302 is set for the group number 3.

FIG. 15 shows an example of a line number table 714C corresponding to a group number which stores one or a plurality of line groups corresponding to a group number. , 102 are set, and the line numbers 101, 10
2 is set, and the line number 103 is set for the group number 3.
Is set.

Further, a service status storage table 715A corresponding to a group number is set in the service status storage unit 715 as shown in FIG. FIG. 16 shows an example in which “call rejection registration state” and “call forwarding registration state” are set for group numbers 1, 2,. The terminal designation unit 716 has a group number table 7 corresponding to the input dial numbers as shown in FIG.
16A is set. FIG. 17 shows an example in which group numbers 1, 2, 3,... Are set for input dial numbers 1, 2, 3,.

Next, as a second embodiment of the present invention, in a system in which the registration status of a call processing service is registered in a group unit, a process when a call rejection start operation is performed from the multifunctional telephones 72a to 72i. explain. now,
For example, when a call rejection registration operation is performed on the multifunction telephone 72a having the terminal number 300, a call rejection registration request signal is transmitted from the multifunction telephone 72a to the main device 71. When receiving a call rejection registration request signal from multi-function telephone 72a, main device 71 executes the processing shown in the flowchart of FIG.

That is, the main unit 71 is a multifunctional telephone 7
Upon receiving the call rejection registration request signal sent from 2a (step E1), terminal identification section 713 refers to terminal number table 713A of FIG. 12 to identify terminal number 300 from the port number of the received signal, for example, 900. (Step E2). Next, by referring to the terminal number table 714A (FIG. 13) and the representative terminal number table 714B (FIG. 14) stored in the representative storage unit 714, it is determined whether or not there is a group having the identified terminal number 300 as the representative terminal number. Is checked (step E3), and if there is no group, the process ends. The terminal number table 714
A, In the representative terminal number table 714B, the group number 1 has the terminal number 300 as the representative terminal number, and
In the line number table 714C of FIG.
Since the line numbers 100, 101 and 102 are set in the service state storage unit 71 shown in FIG.
In the service status storage table 715A of No. 5, call rejection is registered for the lines of line numbers 100, 101 and 102 (step E4). After ending the above-described registration processing, the main device 71 executes incoming call rejection when there is an incoming call on the lines of the line numbers 100, 101, and 102.

In the second embodiment, for example, when a call forwarding registration operation is performed from the terminal having the terminal number 300,
From the representative terminal number table 714B in FIG.
00 is identified as corresponding to group number 1,
Further, it is identified from the line number table 714C of FIG. 15 that the lines of line numbers 100, 101, and 102 are set for the group number 1. As a result, FIG.
In the service status storage table 715A of the service status storage unit 715 shown in (1), call forwarding registration is performed for the lines of line numbers 100, 101, and 102 corresponding to the group number 1. Thereafter, the service status storage table 71
The service is executed according to 5A, and the line numbers 100, 1
When there is an incoming call on the lines 01 and 102, the call forwarding process is performed.

As described above, with a single service activation operation from a terminal, service registration can be performed for all lines of the group to which the terminal belongs, and the serviceability of the system can be improved.

(Third Embodiment) Next, as a third embodiment of the present invention, in a system in which the registration status of a call processing service is registered for each line, the multi-function telephones 72a to 72
Processing when a registration operation for rejecting a call is performed by designating a group number as input information from i will be described. The system configuration according to the third embodiment is the same as that of the second embodiment shown in FIG. 11, but the terminal identification unit 713 refers to the group number table 716A of the terminal designation unit 716 shown in FIG. Identify the specified group number. Also, the terminal number table 714A, the representative terminal number table 714B, and the line number table 714 of the representative storage unit 714.
C and the service status storage table 715A of the service status storage unit 715 are the same as those shown in FIGS.
The same as is used.

In the third embodiment, the multi-function telephone 72
A case will be described in which a group number is designated as input information from a and a call rejection registration operation is performed. Assuming that the input information for specifying the group number is dial number 2, the multi-function telephone 72a transmits the input dial number 2 to the main device 71 together with a call rejection request signal.
When a request signal for incoming call rejection registration specifying a group number is sent from multi-function telephone 72a, main device 71 executes the processing shown in the flowchart of FIG.

That is, the main unit 71 is a multifunctional telephone 7
When a request signal for incoming call rejection registration specifying a group is received as input information sent from 2a (step F)
1) The terminal identification unit 713 refers to the group number table 716A of the terminal designation unit 716 in FIG. 17 and identifies the group number 2 from the input dial number 2 (step F).
2).

Next, the line number set in the identified group number 2 is checked by referring to the line number table 714C shown in FIG. 15 stored in the representative storage unit 714 (step F3). The line number table 714C
Since the line numbers 101 and 102 are set in the group number 2, the main device 71 rejects incoming calls to the lines of the line numbers 101 and 102 in the service status storage table 715 A of the service status storage unit 715 shown in FIG. Is registered (step F4).

After the above-described registration processing, the main unit 71 searches the line number table 714C corresponding to the group number shown in FIG. The number is identified, and the service state storage table 715A corresponding to the group number shown in FIG. Thereafter, when there is an incoming call on the lines of the line numbers 101 and 102, the incoming call is rejected.

In the third embodiment, for example, when the user selects the group number 2 from the terminal having the terminal number 302 and performs the call forwarding registration operation, as described above, the line number 101 set to the group number 2 The identification number 102 is identified, and the absence transfer is registered in the line numbers 101 and 102 of the group number 2 in the service state storage table 715A of the service state storage unit 715 shown in FIG. Thereafter, in accordance with the service status storage table 715A, when there is an incoming call on the lines of the line numbers 101 and 102, the call forwarding process is performed.

According to the present invention, in a telephone switching apparatus to which a plurality of multifunctional telephones forming a group are connected as described above, service registration can be performed by a single service activation operation to make the line of the group to which the terminal belongs. Can,
In addition, service registration can be performed by specifying a group for a line owned by the terminal, and the serviceability of the system can be improved.

It should be noted that the present invention is not limited to the above-described embodiment. For example, the table configuration and the like may be determined at any time according to the use. In the third embodiment, the telephone group designation information included in the input information at the time of a call processing service activation request from a terminal is used in combination with identification information assigned to a predetermined key of the telephone or a terminal attribute. You may do it.

In the second and third embodiments, the multi-function telephone group may change the group of multi-function telephones belonging to the group according to time or a request from the representative terminal. When the representative terminal is stored in the representative storage unit 714, the representative terminal may be stored for each of one or more call processing service types, and a different terminal may be set as the representative terminal for each call processing service type. good. Further, in addition to the call rejection registration, registration cancellation of call rejection, registration / unregistration of call forwarding, and the like can be similarly performed.

[0061]

As described above in detail, according to the present invention, in a telephone exchange apparatus using a storage program method, a telephone exchange service program is additionally written in a program memory and an existing program is stored in an input event from an external device. A tag for allocating whether to execute the program or to execute the additional program is provided, and the existing program or the additional program is executed by performing the allocating process by using the tag. In this case, it is not necessary to rewrite all the programs in the memory, the programs can be added without stopping the system, the work efficiency can be improved, and the cost can be reduced by eliminating the need for the duplexing of the system.

According to the present invention, there is provided a telephone exchange to which a plurality of multi-function telephones forming a group are connected, comprising a representative storage means for storing one or more of the multi-function telephones as representative terminals of the group. Line group storage means for storing the multifunction telephone group and one or more lines in association with each other, and service state storage means for storing a registration state of a predetermined service for each of the multifunction telephone groups; At the time of a start request, it is checked whether the terminal is stored in the representative storage means, and if the terminal is registered, the multifunction telephone group and the predetermined service are registered in the service state storage means in correspondence with each other. The service can be registered for the line of the group to which the terminal belongs by a single service activation operation. After it may perform a predetermined service to a group registered in the service state storage means line. Further, according to the present invention, a service can be registered by specifying a group in the service status storage means, and the serviceability of the system can be improved.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram of a telephone exchange according to a first embodiment of the present invention.

FIG. 2 is an exemplary view showing a software layer according to the embodiment;

FIG. 3 is an exemplary functional block diagram when a program is added in the embodiment;

FIG. 4 is an exemplary view showing an image of an area added to a program memory according to the embodiment;

FIG. 5A is a flowchart illustrating a procedure for registering a function key to a terminal and a process for setting a tag according to the embodiment;
(B) is a diagram showing the same setting data.

FIG. 6 is an exemplary flowchart showing an event sending operation from the terminal to the telephone exchange in the embodiment.

FIG. 7 is an exemplary flowchart illustrating a processing operation for an input event in the embodiment.

FIG. 8 is a flowchart showing a processing operation of a call processing distribution unit in the embodiment.

FIG. 9 is an exemplary flowchart showing the processing operation of a driver distribution unit in the embodiment.

FIG. 10A is a configuration diagram of event data according to the embodiment, and FIG. 10B is a configuration diagram of determination data of an existing / added program.

FIG. 11 is a system configuration diagram of a telephone exchange according to a second embodiment of the present invention.

FIG. 12 is an exemplary view showing a setting example of a terminal number table corresponding to an accommodation port number of the multifunctional telephone according to the embodiment;

FIG. 13 is an exemplary view showing a setting example of a terminal number table corresponding to a group number in the embodiment.

FIG. 14 is an exemplary view showing a setting example of a representative terminal number table corresponding to a group number in the embodiment.

FIG. 15 is an exemplary view showing a setting example of a line number table corresponding to a group number in the embodiment.

FIG. 16 is an exemplary view showing a setting example of a service status storage table corresponding to a group number in the embodiment.

FIG. 17 is an exemplary view showing a setting example of a group number table corresponding to an input dial number in the embodiment;

FIG. 18 is an exemplary flowchart illustrating the processing operation of the main device when receiving a request signal for rejection registration in the embodiment.

FIG. 19 is a flowchart showing a processing operation of the main device when receiving a request signal for rejection registration for designating a group according to the third embodiment of the present invention.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 10 ... Telephone switching device 11 ... Bus line 12 ... Extension interface 13 ... Analog office line interface 14 ... Dedicated line interface 15 ... Time switch 16 ... Program memory 17 ... Database 18 ... TTY interface 181 ... Additional program management unit 182 ... Program addition unit 21 Dedicated telephone (DKT) 22 Public network 23 Private network 24 Personal computer (PC) 31, 31a, 31c Hardware 31b, 31d Additional hardware 32 Driver 33 Application 41 Driver 41a, 41c ... Drivers 41b, 41d ... Additional driver 42 ... Call processing unit 42a ... Call processing 42b ... Additional call processing 51 ... Call processing distribution unit 52 ... Driver distribution unit 61 ... Tag 62 ... Event 71 ... Main device 72 ... 72i multifunctional telephones 73a to 73j external trunk 711 internal extension interface 712 external interface interface 713 terminal identification unit 713A terminal number table corresponding to port number 714 representative storage unit 714A terminal number table corresponding to group number 714B ... Representative terminal number table corresponding to group number 714C ... Line number table corresponding to group number 715 ... Service status storage unit 715A ... Service status storage table corresponding to group number 716 ... Terminal designation unit 716A ... Group number table corresponding to input dial number

 ──────────────────────────────────────────────────続 き Continued on the front page F term (reference) 5K024 AA00 BB04 BB07 CC03 CC09 CC14 DD01 5K026 AA02 AA03 BB01 CC04 CC08 DD03 EE05 FF02 FF03 FF09 FF16 GG03 GG15 GG16 GG28 HH03 LL03 LL07 LL10 5K05 CCB DD01 DD07 DD12 DD13 EE01 EE02 FF00 GG14 GG19 HH15 HH17 KK05 9A001 BZ03 CC02 DD15 JJ18

Claims (9)

[Claims] 1. A telephone exchange device using a storage program system, comprising an input device capable of externally rewriting a memory storing a program, wherein the program is configured as a program group for each telephone exchange service. In addition to additionally writing a telephone exchange service program in the memory, a tag for assigning a process of executing an existing program or an additional program to an input event from an external device is provided, and the sorting process is performed by the tag. A telephone exchange service adding method, wherein a telephone exchange service is added by executing an existing program or an additional program. 2. A telephone exchange device using a stored program system, comprising an input device capable of externally rewriting a memory storing a program, wherein the program is configured as a program group for each telephone exchange service. Means for additionally writing a telephone exchange service program into the memory; and means for assigning a tag to an input event from an external device and assigning a process of executing an existing program or an additional program by using the tag. With
A telephone exchange device, wherein a telephone exchange service is added by executing the existing program and the additional program distributed by the distribution unit. 3. The telephone exchange according to claim 2, wherein
Provided in the network control interface such as a station line, a means for adding a tag for allocating a process of executing an existing program or executing an additional program according to a predetermined setting for each event input from the network. A telephone exchange device configured to execute an additional program for an input event from a network. 4. A process for executing an existing program or an additional program in accordance with a predetermined setting when an event occurs due to pressing of a function key or a dial operation in a terminal device connected to the telephone exchange. A terminal device, comprising: means for adding a tag for sorting the event to an event; and means for sending the tagged event to a telephone exchange. 5. A telephone exchange to which a plurality of multifunctional telephones constituting a group are connected, a representative storage means for storing one or more of the multifunctional telephones as representative terminals of the group, and the multifunctional telephone group. Group storage means for storing one or a plurality of lines in association with each other; service state storage means for storing a registration state of a predetermined service for each of the multi-function telephone groups; Is registered in the representative storage means, and if it is registered, registration means for registering the multi-function telephone group and the predetermined service in the service state storage means in correspondence with each other, and an incoming call arrives on the line In this case, the multi-function telephone group of the line is identified by referring to the line group storage means, That multifunction telephone Group telephone exchange apparatus characterized by comprising a service execution means for executing a predetermined service to access. 6. A telephone exchange device to which a plurality of multi-function telephones constituting a group are connected, a line group storage means for storing the multi-function telephone group and one or more lines in association with each other; Service status storage means for storing a registration status of a predetermined service for each telephone group; and a service which associates the multifunction telephone group specified by the group specification information included in the input information with a predetermined service when a service activation request is made from a terminal. Registering means for registering in the state storage means, and when an incoming call arrives on the line, referring to the line group storage means to identify a multifunctional telephone group of the line, and registering the multifunction telephone group registered in the service state storage means. Service exchange means for executing a predetermined service for a line of a functional telephone group. Apparatus. 7. The multi-function telephone group designation information included in the input information at the time of a call processing service activation request from the terminal is used as a combination of identification information assigned to a predetermined key of the telephone or a terminal attribute. 7. The telephone exchange according to claim 6, wherein: 8. The telephone exchange according to claim 5, wherein the multifunctional telephone group changes a telephone group belonging to the group according to time or a request from a representative terminal. 9. The system according to claim 6, wherein the representative storage means stores a representative terminal for each of one or more call processing service types, and sets a different terminal as a representative terminal for each call processing service type. The telephone exchange according to claim 5 or 6, wherein