JP2000353195A - Work aiding system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To obtain a work aiding system capable of quickly selecting a substitutive worker directly through the system itself when a worker existing in a working site can not execute succeeding work by some reasons. SOLUTION: In the work aiding system consisting of one or more terminal equipments 1, a work management server 2 provided with a file server 9 storing data concerned with work such as working data and a working schedule, a 2nd control part 10 and a 2nd communication part 11 and plural portable terminals 3(1) to 3(N) and connecting plural portable terminals 3(1) to 3(N) to the 2nd communication part 11, the server 2 finds out data concerned with work which are suited to a work aiding request from a file server 9 at the time of receiving a work aiding request from a 1st worker through a portable terminal, selects a 2nd worker capable of aiding the work from the found data, inquires whether the 2nd worker can aid the work or not, and when the 2nd worker approves the aid of work, transmits the working data to the portable terminal.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a work support system, and more particularly, to an urgent work support request from a worker who is dispatched to a work site, and is capable of promptly responding to the work support. Work support system.

[0002]

2. Description of the Related Art In general, a work support system manages a work schedule for a worker who is dispatched to a work site, arranges work contents performed by the worker, and provides necessary work data to the worker. It has at least one terminal device, a file server shared by these terminal devices, and a plurality of mobile terminals carried by each worker and selectively coupled to one or more terminal devices.

FIG. 3 is a block diagram showing an example of the configuration of a known work support system.

In FIG. 3, reference numeral 31 denotes a terminal device (PC),
32 is a file server, 33 (1), 33 (2), ...
, 33 (N) is a portable terminal, 34 is a control unit (CP
U), 35 is a communication unit, 36 is an input unit, 37 is a display unit, 3
8 is a main memory, 39 is a data memory, and 40 is a schedule memory.

[0005] The terminal device 31 comprises a microcomputer or the like, and includes a control unit 34, a communication unit 35, and an input unit 36.
, A display unit 37, and a main memory 38, and the control unit 34 is connected to the communication unit 35, the input unit 36, the display unit 37, and the main memory 38, respectively. The file server 32 includes a data memory 39 and a schedule memory 40. The data memory 39 mainly stores various work data related to work, and the schedule memory 40 mainly stores work schedule data performed by each worker. Is housed. Each mobile terminal 33 (1), 33
(2),..., 33 (N) are composed of a small microcomputer or the like and have the same configuration as the terminal device 31 (not shown), and are selectively connected to the terminal device 31 through a public line such as a telephone line. It is connected to the communication unit 35 and is directly connected to the communication unit 35.

The operation of the known work support system having the above configuration will be described as follows. However, here, for simplicity of description, the description will be given by taking the example of the first worker who carries the portable terminal 33 (1).

The first worker connects his / her portable terminal 33 (1) to the communication unit 35 of the terminal device 31 before going to the work site, and is accommodated in the file server 32 under the control of the control unit 34. The work-related data including the work schedule and work contents for the first worker on that day is read out, and the read-out work-related data is transmitted to the portable terminal 33 (1) through the communication unit 35, and the portable terminal 33 (1) is read. It is stored in a memory (not shown) in (1). Thereafter, when the first worker is dispatched to the work site, the first worker displays the work-related data stored in the memory of the portable terminal 33 (1) on the work site on the display unit to check the work content of the day. Perform the work according to the contents of the work. Further, the first worker inputs the contents of the work performed so far during the work or at the end of the work to his / her own portable terminal 33 (1),
It is stored in the memory. After the work on the day is completed, the first worker puts his or her own portable terminal 33 (1) in the terminal device 3.
When connected to the communication unit 35, the work content stored in the memory of the portable terminal 33 (1) is transmitted to the file server 32 under the control of the control unit 34, and stored in the data memory 39 and the schedule memory 40. And the first
The work of the worker on that day ends.

[0008] These operations are performed by another portable terminal 33.
(2),..., A second worker carrying 33 (N),
The same applies to the Nth worker.

[0009]

When a worker is dispatched to a work site and is working at the work site, or before performing the work at the work site, for some reason, the work schedule after that is scheduled. May not be able to perform the work according to When such a situation occurs, the worker (hereinafter, referred to as a support requesting worker) needs to request another worker for a continuation of the work already performed or a work to be performed in the future. However, since the known work support system is not configured to assume such a situation, a support requesting worker cannot directly request work support through the work support system.

[0010] When such a situation occurs, the support requesting worker returns to the branch office or the sales office and temporarily returns to the terminal device 31.
The input unit 36 is operated to search for a substitute worker who can request the remaining work of the day from the data memory 39 or the schedule memory 40 of the file server 32 under the control of the control unit 34, and the substitute work found. This requires a lot of trouble and time-consuming operation work, such as requesting a worker to be dispatched through a portable terminal carried by the worker, for example, the portable terminal 33 (2), which delays the work at the work site. Will be.

The present invention has been made on the basis of such a technical background, and an object of the present invention is to provide a work support system in which a worker who has been dispatched to a work site cannot perform any subsequent work for some reason. The present invention provides a work support system that enables a quick selection of a substitute worker directly through the work support system.

[0012]

In order to achieve the above object, a work support system according to the present invention comprises at least a first
One or more terminal devices including a control unit, a first communication unit, and a display unit; a file server shared by the one or more terminal devices and containing work-related data such as work data and a work schedule; and a second control unit And a plurality of mobile terminals carried by each maintenance worker, wherein the plurality of mobile terminals are selectively connected to the first communication unit and the second communication unit. The work management server extracts work-related data conforming to the work support request from the file server when a work support request is made from the first worker through the mobile terminal, and based on the extracted work-related data, the work management server. Selecting a possible second worker, inquiring of the selected second worker via a mobile terminal whether work support is possible, and when the second worker approves the work support,
The work data in the extracted work-related data is transmitted to the portable terminal of the second worker.

With such a configuration, the worker (first worker) who has once been dispatched to the work site can perform part or all of the work described in the work schedule of the day for some reason. When the first worker disappears, the first worker selectively connects his / her own portable terminal to the work management server through a public line such as a telephone line, and substitutes the work terminal based on the work schedule data stored in the file server in the work management server. A worker (second worker) capable of performing the above operation is searched. And the obtained second
Of workers agree that they will do the work instead,
The work support system and the portable terminal of the second worker are selectively connected to each other through a public line such as a telephone line, and work data necessary for the work is transmitted from the work support system to the second worker. The remaining work of the day can be delivered while the first worker and the second worker are at different work sites, and the remaining work can be executed quickly.

[0014]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of a work support system according to the present invention.

In FIG. 1, 1 is a terminal device (PC), 2
Is the work management server, 3 (1), 3 (2), ..., 3
(N) is a portable terminal, 4 is a first control unit (CPU), 5 is a first communication unit, 6 is an input unit, 7 is a display unit, 8 is a main memory, 9
Is a file server, 10 is a second control unit (CPU), 1
1 is a second communication unit, 12 is a ROM, 13 is a data memory,
14 is a schedule memory.

The terminal device 1 includes a first control unit 4, a first communication unit 5, an input unit 6, a display unit 7, and a main memory 8, and the first control unit 4 has the first control unit 4. The communication unit 5, the input unit 6, the display unit 7, and the main memory 8 are connected to each other, and have the same functions as the terminal device 31 illustrated in FIG. The work management server 2 includes a file server 9 including a data memory 13 and a schedule memory 14, a second control unit 10,
A second communication unit 11 and a ROM 12 are provided, and the second control unit 10 is connected to the data memory 13, the schedule memory 14, the second communication unit 11, and the ROM 12, respectively. In this case, the second control unit 10 is responsible for the overall operation of the work management server 2 in accordance with the operation program stored in the ROM 12. The second communication unit 11 includes a plurality of mobile terminals 3 (1), 3 (2),... Through a public line such as a telephone line.
..., a plurality of mobile terminals 3 selectively connected to 3 (N)
(1), 3 (2),..., 3 (N) and the second communication unit 11
And can communicate with the In addition,
The schedule memory 13 mainly stores work schedule data performed by each worker, and the data memory 14 mainly stores various work data related to work.

FIG. 2 is a flowchart showing the operation of the work support system shown in FIG.

Using the flowchart shown in FIG. 2, an operation of carrying one of the plurality of portable terminals 3 (1), 3 (2),..., 3 (N), for example, the portable terminal 3 (1) The operation of this work support system when work support is requested by a worker will be described.

First, in step S1, the portable terminal 3
A worker who carries (1) (a worker who has requested work support, hereinafter referred to as a first worker) connects the portable terminal 3 (1) to the second communication of the work management server 2 through a public line such as a telephone line. The mobile terminal 3 (1) requests the work management server 2 for work support by selectively connecting to the unit 11. At this time, the second control unit 10 of the work management server 2 generates a work schedule change command.

Next, in step S2, the second control unit 10 analyzes the information contents of the requested work support, for example, the work site, the work contents, etc., and adjusts the work schedule.

Next, in step S3, the second control unit 10 reads out work-related data suitable for the work support information from the data memory 13 and the schedule memory 14 based on the analyzed work support information, and reads the read work-related data. From the data, the rank of a worker who can perform work support (an alternative worker, hereinafter, referred to as a second worker) is determined.

Subsequently, in step S4, the second control unit 10 automatically transmits the first rank to a second rank worker (hereinafter referred to as a first rank worker) capable of supporting the work. The portable terminal carried by the worker, for example, the portable terminal 3 (2) is called, and the first rank worker is inquired whether or not work support is possible. At this time, if there is a reply (Y) that the first-ranked worker has accepted the acceptance of the work support, the process proceeds to the next step S5, while the first-ranked worker cannot perform the work support. Is returned (N), the process proceeds to another step S7.

Next, in step S5, the second control unit 10 prepares to transmit work-related data necessary for supporting work to a portable terminal carried by the first-rank worker, for example, the portable terminal 3 (2). to go into.

Next, in step S6, the second control unit 10 controls the portable terminal 3 (2) selectively connected to the second communication unit 11 or the portable terminal 3 (2) newly selected and connected to the second communication unit 11. ), And the work-related data is stored in a memory (not shown) of the portable terminal 3 (2). Thereafter, the first-ranked worker immediately goes to the work site where work support is to be performed, and at the work site, the work-related data stored in the memory of the portable terminal 3 (2) is displayed on the display unit as appropriate. Perform required tasks.

Subsequently, in step S7, the second control unit 10 automatically transmits the second rank to a second rank worker (hereinafter referred to as a second rank worker) capable of supporting work. A portable terminal carried by the worker, for example, a portable terminal 3 (3) (not shown) is called, and a second-rank worker is inquired as to whether or not work support is possible. At this time,
If there is a reply (Y) that the second-rank worker has accepted the acceptance of the work support, the process moves to the next step S8, while a reply that the second-rank worker is unable to support the work is returned. If there is (N), the process moves to another step S10.

Next, in step S8, the second control unit 10 prepares to transmit work-related data necessary for supporting work to a portable terminal carried by the second-rank worker, for example, the portable terminal 3 (3). to go into.

Next, in step S9, the second control unit 10 controls the portable terminal 3 (3) selectively connected to the second communication unit 11 or the portable terminal 3 (3) newly selected and connected to the second communication unit 11. ), And the work-related data is stored in a memory (not shown) of the portable terminal 3 (3). Thereafter, the second-ranked worker immediately goes to the work site where work support is to be performed, and displays the work-related data stored in the memory of the portable terminal 3 (3) on the display site as needed. To perform the necessary tasks.

When each of the first-ranked worker and the second-ranked worker replies that the work cannot be supported (N), the third-ranked second worker who can perform the work support similarly.
Is inquired as to whether or not work support is possible, and if there is a reply (Y) indicating that work support is possible, the third rank worker When the work related data is transmitted to the portable terminal to be carried and a reply (N) indicating that work support is not possible is received, the second worker in the fourth rank capable of work support, and then work support An inquiry is made as to whether or not similar work support is possible in the order of the possible second workers in the fifth order.

In this way, when the second worker at the final rank in which work support is possible is inquired as to whether or not work support is possible, if any second worker cannot perform work support, For example, since work support cannot be physically provided on the same day, the second control unit 10 creates a work schedule such that the work is preferentially performed on the next day.

According to this embodiment, when there is a sudden request for work support from the first worker, the work support request is directly supplied to the work management server 2 without passing through the terminal device 1. By doing so, within the range of the self-function of the work management server 2, a second worker capable of accepting a request for work support is selected in accordance with the priority order, and work support is possible for the selected worker. If an inquiry is made as to whether or not there is a reply, and a reply indicating that work support is possible is received, the work related data is automatically transmitted from the work management server 2 to the second worker. It is possible to significantly reduce the time from when a worker requests work support to the work management server 2 until the work support is executed.

[0032]

As described above, according to the present invention, the worker (first worker) who has once been dispatched to the work site is required to perform part or all of the work listed in the work schedule of the day for some reason. When the first worker cannot connect to the work management server via his / her own mobile phone, the work management server performs alternative work based on work schedule data stored in the file server. A search is made for a worker (second worker) who can perform the task, and when the obtained second worker agrees to perform a substitute work, the mobile terminal of the second worker is sent from the work management server side. Is automatically transmitted, so that the first worker and the second worker can transfer the substitute work while they are at different work sites. Can, quickly there is an effect that can do the rest.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an embodiment of a work support system according to the present invention.

FIG. 2 is a flowchart showing the operation of the work support system shown in FIG. 1;

FIG. 3 is a block diagram showing an example of a configuration of a known work support system.

[Explanation of symbols]

 Reference Signs List 1 terminal device (PC) 2 work management server 3 (1), 3 (2),..., 3 (N) portable terminal 4 first control unit (CPU) 5 first communication unit 6 input unit 7 display unit 8 main Memory 9 File server 10 Second control unit (CPU) 11 Second communication unit 12 ROM 13 Data memory 14 Schedule memory

 ────────────────────────────────────────────────── ─── Continuation of front page (72) Inventor Shinya Nakagawara 1-6-6 Kandanishikicho, Chiyoda-ku, Tokyo F-term in Hitachi Building Systems Co., Ltd. (reference) 3C042 RH05 RJ13 RJ20 5B049 AA06 BB07 CC21 CC32 DD05 EE05 FF03 FF04 FF09 GG02 GG04 GG06 GG07

Claims (3)

[Claims] 1. One or more terminal devices including at least a first control unit, a first communication unit, and a display unit, and work-related data shared by the one or more terminal devices, such as work data and a work schedule. The work management server includes a housed file server, a second control unit, and a second communication unit, and a plurality of mobile terminals carried by each worker, wherein the plurality of mobile terminals are the first communication unit and the second communication unit. 2 is a work support system selectively connected to the communication unit, wherein the work management server, when a work support request is received from a first worker through a portable terminal, the work related data that matches the work support request. A second worker capable of performing the work support is selected based on the work-related data extracted from the file server, and the selected second worker is inquired of the work support through a mobile terminal. In other words, when the second worker approves the work support, the work support system transmits the work data in the extracted work-related data to the portable terminal of the second worker. 2. The method according to claim 1, wherein the second worker is selected from a plurality of second workers capable of supporting the work in order from a person having a higher rank. 1
The work support system according to 1. 3. The work support system according to claim 1, wherein the file server includes a work data memory and a work schedule memory.