CN111031184B - Call interaction method, system, computer device and storage medium - Google Patents
Call interaction method, system, computer device and storage medium Download PDFInfo
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- CN111031184B CN111031184B CN201911273876.2A CN201911273876A CN111031184B CN 111031184 B CN111031184 B CN 111031184B CN 201911273876 A CN201911273876 A CN 201911273876A CN 111031184 B CN111031184 B CN 111031184B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
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Abstract
The disclosure relates to the technical field of communication, and provides a call interaction method, a call interaction system, a computer device and a storage medium. The call interaction method comprises the following steps: receiving a call request, and extracting a call identifier carried by the call request; acquiring user information associated with the call identifier from a local database, wherein the user information comprises a plurality of groups of user historical data corresponding to a plurality of service systems; loading corresponding page segments of a service system based on a single-page application mode according to each group of user historical data, and generating a call interaction page according to each page segment and real-time call data of the call request so as to respond to the call request; and correspondingly storing the real-time calling data and the user information to the local database according to the calling identifier. The method and the system can realize the interactive integration of the call data and the service information, load the call data and the service information on the call interactive page, facilitate the checking and the operation and improve the call processing efficiency.
Description
Technical Field
The present disclosure relates to the field of communications technologies, and in particular, to a call interaction method, system, computer device, and storage medium.
Background
The customer service reception system is used for telephone access and calling. From the system architecture level, the existing customer service system adopts an iframe frame or spa mode to build the system architecture. From the interactive mode, the telephone access and outgoing call of the current customer service system are realized by tab switching.
The existing customer service reception system has some defects in system architecture, information integration and interaction mode. Specifically, on the system architecture, all service systems under the iframe are completely independent and independent in release, so that the situation of total station breakdown caused by one error can be avoided; however, due to absolute independence, the system architecture has a phenomenon of serious waste of resources, such as repeated ui and repeated codes, and due to the embedded page, direct loading of the page is generated by route switching, so that the user experience is poor. Ui can be reused among all service lines in the Spa mode, ui uniformity of pages is kept, development cost is saved, and a user experience eliminates a loading feeling during route switching, so that the loading speed is improved; however, under a large platform, service lines cannot be split, and a small problem in full release can cause total station collapse, so that the risk is high. From the view of information integration and interaction mode, the outbound system of the existing customer service reception system is an independent system, and is not associated with other service systems, and operation records are additionally input, so that the efficiency is low.
It is noted that the information applied in the above background section is only for enhancement of understanding of the background of the present disclosure, and thus may include information that does not constitute prior art known to those of ordinary skill in the art.
Disclosure of Invention
In view of this, the present disclosure provides a call interaction method, a call interaction system, a computer device, and a storage medium, which implement interactive integration of call data and service information, and load the call data and the service information on a call interaction page, so as to facilitate viewing and operation and improve call processing efficiency.
A first aspect of the present disclosure provides a call interaction method, including: receiving a call request, and extracting a call identifier carried by the call request; acquiring user information associated with the call identifier from a local database, wherein the user information comprises a plurality of groups of user historical data corresponding to a plurality of service systems; loading corresponding page segments of a service system based on a single-page application mode according to each group of user historical data, and generating a call interaction page according to each page segment and real-time call data of the call request so as to respond to the call request; and correspondingly storing the real-time calling data and the user information to the local database according to the calling identifier.
In one embodiment, each business system corresponds to a business system page constructed by a single-page application mode, each business system page comprises a plurality of page segments, and the page segments corresponding to the business systems are loaded by a common component.
In one embodiment, each of the service system pages has a root route and sub-routes linked to its respective page segment, and the root route of one of the service system pages corresponds to the name of the service system corresponding to the service system page.
In one embodiment, the step of loading page fragments by the common component comprises: according to a service system corresponding to the user historical data, acquiring a root route corresponding to the service system; and linking to the corresponding service system page according to the root route, and skipping and loading the corresponding page segment through the sub-route of the service system page.
In one embodiment, the common component is packaged as a common component module independent of each business system page, and each business system page is packaged as an independent business system module.
In one embodiment, in the step of generating the call interaction page, each page segment and the real-time call data are displayed in the call interaction page in a column.
In one embodiment, the call interaction page further loads and displays a plurality of pending requests, and the call interaction method further includes: according to a switching request for switching from the call request to a request to be processed, merging and storing all call data and the user information of the call request into a data object which takes the call identifier as an identifier and is in the local database; and responding to the switched request to be processed.
A second aspect of the present disclosure provides a call interaction system, including: the request response module is used for receiving a call request and extracting a call identifier carried by the call request; the information acquisition module is used for acquiring user information associated with the call identifier from a local database, wherein the user information comprises a plurality of groups of user historical data corresponding to a plurality of service systems; the page generation module is used for loading corresponding page segments of the business system based on a single-page application mode according to each group of user historical data and generating a call interaction page according to each page segment and the real-time call data of the call request so as to respond to the call request; and the data storage module is used for correspondingly storing the real-time calling data and the user information to the local database according to the calling identifier.
A third aspect of the present disclosure provides a computer device comprising: a processor; a memory having stored therein executable instructions of the processor; wherein the processor is configured to perform the steps of the call interaction method of any of the above embodiments via execution of the executable instructions.
A fourth aspect of the present disclosure provides a computer-readable storage medium storing a program that, when executed, implements the steps of the call interaction method described in any of the above embodiments.
Compared with the prior art, the beneficial effects of this disclosure include at least:
loading page fragments of the service systems through a single-page application mode, wherein each service system corresponds to a service system page constructed by the single-page application mode, so that the coupling relation between the systems is broken, and the decoupling between the service systems is realized; a plurality of service systems adopt a multi-page split mode and are jointly integrated into a call interaction system, and common components can be shared among the service systems, so that the lowest development cost is realized; a single page mode is adopted in the current service system, so that the page loading speed is increased, and the user experience is improved;
the user information related to a plurality of service systems is loaded on the call interaction page, so that intuitive user information display and service information display are realized, call reception personnel can conveniently acquire information, and the information is convenient to check and operate;
the local storage of the real-time call data and the user information is established by the call identifier, the automatic storage of the associated information is realized, the call reception personnel do not need to carry out business operation in the wiring process, the call reception personnel can be concentrated on the call reception, and the call processing efficiency is improved.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the disclosure.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present disclosure and together with the description, serve to explain the principles of the disclosure. It is to be understood that the drawings in the following description are merely exemplary of the disclosure, and that other drawings may be derived from those drawings by one of ordinary skill in the art without the exercise of inventive faculty.
FIG. 1 shows a flow chart of steps of a call interaction method in an embodiment of the present disclosure;
FIG. 2 is a system architecture diagram illustrating a call interaction method in an embodiment of the present disclosure;
FIG. 3 is a schematic diagram illustrating a structure of a business system page in an embodiment of the present disclosure;
FIG. 4 is a schematic diagram illustrating a structure of another business system page in an embodiment of the present disclosure;
FIG. 5 illustrates a schematic diagram of a common component loading a page fragment across systems in an embodiment of the disclosure;
FIG. 6 shows a packing diagram of business system modules in an embodiment of the disclosure;
FIG. 7 illustrates a packaging diagram of common component modules in an embodiment of the disclosure;
FIG. 8 shows a schematic diagram of a call interaction page in an embodiment of the disclosure;
FIG. 9 shows a block diagram of a call interaction system in an embodiment of the disclosure;
FIG. 10 shows a schematic structural diagram of a computer device in an embodiment of the disclosure; and
fig. 11 shows a schematic structural diagram of a computer-readable storage medium in an embodiment of the disclosure.
Detailed Description
Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many different forms and should not be construed as limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of example embodiments to those skilled in the art. The same reference numerals in the drawings denote the same or similar structures, and thus their repetitive description will be omitted.
Fig. 1 shows main steps of a call interaction method in the embodiment, and referring to fig. 1, the call interaction method in the embodiment mainly includes: s110, receiving a call request, and extracting a call identifier carried by the call request; s120, obtaining user information associated with the call identifier from a local database, wherein the user information comprises a plurality of groups of user historical data corresponding to a plurality of service systems; s130, loading corresponding page segments of the service system based on a single-page application mode according to each group of user historical data, and generating a call interaction page according to each page segment and real-time call data of a call request so as to respond to the call request; and S140, correspondingly storing the real-time calling data and the user information to a local database according to the calling identifier.
The call identifier is, for example, a telephone ID of a call request, and the call request may be to access a certain telephone or to call out a certain telephone. The business system includes, for example, a user order system, a complaint suggestion system, an online customer service system, and the like, and data information of corresponding business is stored in the business system and corresponding business service is provided. According to the call interaction method, the user historical data of the plurality of service systems are loaded on the call interaction page, so that intuitive user information display and service information display are realized, call reception personnel can conveniently acquire information, and the viewing and the operation are facilitated; the local storage of the real-time call data and the user information is established by the call identifier, the automatic storage of the associated information is realized, the call reception personnel do not need to carry out business operation in the wiring process any more, the call reception personnel can be concentrated on the call reception, and the business operation is carried out according to the locally stored data information when the call reception personnel are idle, so that the call processing efficiency is improved to a great extent. When the Page fragment of the service system is loaded, a Single Page Application (SPA) mode is adopted, so that the loading speed and the user experience are improved.
In one embodiment, each business system corresponds to a business system page constructed by a single-page application mode, each business system page comprises a plurality of page fragments, and the page fragments corresponding to the business systems are loaded by a common component. Further, the common component is packaged as a common component module independent of each business system page, and each business system page is packaged as an independent business system module. Fig. 2 shows a system architecture of the call interaction method in the embodiment, and referring to fig. 2, the system architecture of the call interaction method in the embodiment mainly includes: a plurality of business system modules, for example, three business system modules are shown in fig. 2, which are a user order system module 211, a complaint suggestion system module 212, and an online customer service system module 213; and a common component module 22, independent of the business system modules, the common component module 22 comprising a plurality of common components. Each business system module corresponds to a business system, each business system module comprises a business system page constructed by a single-page application mode, and each business system page comprises a plurality of page segments; and the public component is used for loading the page fragment of the corresponding service system page according to the data information corresponding to the service system so as to generate the call interaction page.
And each service system is constructed into an independent service system page through a single-page application mode, so that the coupling relation between the systems is broken, and the decoupling between the service systems is realized. A single-page mode is adopted in the current service system, so that the loading speed of page fragments is increased, and the user experience is improved; a plurality of business systems adopt a multi-page splitting mode and are jointly integrated into a system architecture of the call interaction method, and all the business systems can share and use a common component. The common component is a global component of the system architecture, such as a global UI (User Interface) component, and each service system page can share and use the global UI component, thereby achieving the lowest implementation of development cost.
In one embodiment, each business system page has a root route and sub-routes linked to its page segments, the root route of a business system page corresponding to the business system's name to which the business system page corresponds. Because each business system page is constructed into an independent SPA page, in order to realize the unique identification and convenient identification of each business system page, the root route of one business system page corresponds to the name of the business system corresponding to the business system page. Fig. 3 and 4 show the structure of two business system pages in an embodiment. Referring to user order system page 2110 illustrated in fig. 3, the user order system page 2110 is an HTML file, the root route of the user order system page 2110 corresponds to the name of the user order system, and may be linked to the user order system page 2110 according to the root route, the name of the user order system page 2110 is labeled "h5customer. The user order system page 2110 includes a plurality of page fragments, such as page fragments 21101, 21102 and 21103 shown in fig. 3, which are each loaded according to a sub-route (collectively labeled "vue-router"). The business system page shown in fig. 4 is an online customer service system page 2130, the root route of the online customer service system page 2130 corresponds to the name of the online customer service system, and the online customer service system page 2130 can be linked to according to the root route, and the name of the online customer service system page 2130 is labeled "h5im. The online customer service system page 2130 includes a plurality of page fragments, such as page fragments 21301, 21302, and 21303 of FIG. 4, which are each loaded according to a sub-route (collectively labeled "vue-router" in the figure). The method has the advantages that the root route is formed in the way that the html name of the service system page is identical to the name of the service system, the internal route of the service system skips page segments in the mode of sub-routes, and the conflict of route naming is avoided. In fig. 3 and 4, "app.
Based on the above system architecture of multi-page splitting of multiple business systems and unique routing of each business system, the step of loading page fragments by the common component includes: according to a service system corresponding to the historical data of the user, acquiring a root route corresponding to the service system; and linking to the corresponding service system page according to the root route, and skipping and loading the corresponding page segment through the sub-route of the service system page. Fig. 5 shows a schematic diagram of loading a page fragment by a common component across systems in the embodiment, and as shown in fig. 5, the common component includes, for example, a ymmediator. js component 221 and a stating. js component 222, and when the ymmediator. js component 221 and the stating. js component 222 load a page fragment to render and generate a call interaction page, first, an identifier carried by a group of user history data and corresponding to a service system is determined, and a root route corresponding to the service system is obtained; and then linking to a corresponding business system page according to the root route, such as linking to a user order system page 'h5customer. html' 2110 and an online customer service system page 'h5im. html' 2130. And then jumping to the corresponding page segment according to the sub-route in the service system page. The common component adopts the mode of independent packaging and independent engineering to realize the stripping from the service system, so that the volume of the packaged service js is greatly reduced, and the common component can be used for the cross-system. A plurality of business systems share and use a common component through a multi-page splitting + unique routing mode, and the page loading rendering speed is accelerated.
Fig. 6 shows a packing structure of business system modules in the embodiment, and fig. 7 shows a packing structure of common component modules in the embodiment. Due to the multi-page mode, individual business system modules can be distributed according to different business systems. Referring to fig. 6, a user order system module ("h 5customer module") 211 corresponds to a user order system ("h 5 customer") whose packaging structure includes a js file and an html file. Referring to FIG. 7, a common component module ("public common module") 22 is shown whose packaging structure includes a common js file, a common css file, and other common static resources.
Furthermore, the system architecture is released by taking the module as a unit, and the common component module and the service system module are independently packaged and released respectively. Based on the service system, the service system is split in a single page html mode, and a routing mode of root routing and sub-routing skipping is adopted, the issue of the system architecture can be split into service modules from full to solve the problem that the service modules need to be issued in full every time of edition issuing, and the risk caused by changing service lines on the line is reduced. Specifically, when the system architecture publishes the module, it is determined whether the module to be published is a common component module, and if the module to be published is a service system module, the module to be published is packaged according to the packaging structure shown in fig. 6, and publication is performed, and the module to be published is configured under a corresponding service system directory. If the module to be issued is a common component module, the module to be issued is packaged according to the packaging structure shown in fig. 7, and is issued and configured under a common component directory.
In one embodiment, when the call interaction page is generated, the page segments and the real-time call data are displayed in the call interaction page in columns. Fig. 8 shows an illustration of a call interaction page in the embodiment, and referring to fig. 8, in the call interaction page 4, a page segment and real-time call data are displayed in a first area 401 in a column. For example, real-time call data, such as current call content, call duration, and the like, is displayed in the first column 4011 of the first area 401. The real-time call data displayed in the first column 4011 corresponds to the current call request 4021 among the call requests queued in the second area 402. For example, a page fragment of the user order system page obtained according to the call identifier of the current call request 4021 is displayed in the second column 4012 of the first area 401, and for example, a page fragment of the online customer service system page obtained according to the call identifier of the current call request 4021 is displayed in the third column 4013 of the first area 401. The other area of the call interaction page 4 may also display a trigger key related to the call service, for example, a "temporary storage" key in an area below the page of the call interaction page 4 in fig. 8 is used to temporarily store the work order corresponding to the current call request 4021, a "close work order" key is used to close the work order corresponding to the current call request 4021, and a "forward work order" key is used to forward the work order corresponding to the current call request 4021 to another system. In the upper area of the call interaction page 4, trigger keys related to call services, such as "outbound", "receiving", "on-hook", "hold", "consult", "transfer", "on-hook evaluation", and the like, may also be set. Through the arrangement mode of the columns, more information display spaces can be provided when a call is answered, and the call reception personnel can conveniently check and operate.
The call interaction page 4 also loads and displays a plurality of pending requests, for example, a plurality of pending requests listed after the current call request 4021 are loaded in the second area 402 of the call interaction page 4. The call interaction method further comprises the following steps: according to a switching request for switching from the current call request 4021 to a to-be-processed request 4022, all call data and user information of the current call request 4021 are merged and stored into a data object identified by a call identifier in a local database, and the switched to-be-processed request 4022 is responded. In a specific embodiment, the data storage process before and after the handover includes that before the handover, in the response process of the current call request, the system merges the operation data of the current call request and the user information into the userinfo object according to the call identifier of the current call request, and then stores the userinfo object in the local database, so that the store data processing center fills the operation form of the current call request. After switching, the response of the current call request is finished, and the response process of the next call request is entered. The system assembles the operation data and associated user information of the next call request into a userinfo object according to the call identifier of the next call request, so that the store data processing center can fill the operation form of the next call request.
An embodiment of the present disclosure further provides a call interaction system, fig. 9 illustrates main modules of the call interaction system in the embodiment, and referring to fig. 9, the call interaction system 5 includes: a request response module 501, configured to receive a call request and extract a call identifier carried in the call request; an information obtaining module 502, configured to obtain, from a local database, user information associated with a call identifier, where the user information includes multiple sets of user history data corresponding to multiple service systems; a page generating module 503, configured to load a page segment of a corresponding service system based on a single-page application mode according to each group of user history data, and generate a call interaction page according to each page segment and real-time call data of a call request, so as to respond to the call request; and a data storage module 504, configured to correspondingly store the real-time call data and the user information in a local database according to the call identifier.
The call interaction system realizes loading of the page fragments of the service system through a single-page application mode, improves page loading speed and improves user experience; the decoupling between the service systems is realized through a single-page application mode, and a plurality of service systems adopt a multi-page splitting mode and are jointly integrated into a call interaction system to realize the function integration of the call system and the service systems; the user information related to a plurality of service systems is loaded on the call interaction page, so that intuitive user information display and service information display are realized, call reception personnel can conveniently acquire information, and the information is convenient to check and operate; the local storage of the real-time call data and the user information is established by the call identifier, so that the automatic storage of the associated information is realized, the call reception personnel do not need to perform business operation in the wiring process, and the call processing efficiency is improved.
The embodiments of the present disclosure also provide a computer device, which includes a processor and a memory, where the memory stores executable instructions, and the processor is configured to execute the steps of the call interaction method in the foregoing embodiments by executing the executable instructions.
As described above, the computer device of the present disclosure implements loading of page fragments of a service system through a single-page application mode, improves page loading speed, and improves user experience; the decoupling between the service systems is realized through a single-page application mode, and a plurality of service systems adopt a multi-page splitting mode and are jointly integrated into a call interaction system to realize the function integration of the call system and the service systems; the user information related to a plurality of service systems is loaded on the call interaction page, so that intuitive user information display and service information display are realized, call reception personnel can conveniently acquire information, and the information is convenient to check and operate; the local storage of the real-time call data and the user information is established by the call identifier, so that the automatic storage of the associated information is realized, the call reception personnel do not need to perform business operation in the wiring process, and the call processing efficiency is improved.
Fig. 10 is a schematic structural diagram of a computer device in an embodiment of the present disclosure, and it should be understood that fig. 10 only schematically illustrates various modules, which may be virtual software modules or actual hardware modules, and the combination, the splitting and the addition of the rest of the modules are within the scope of the present disclosure.
As will be appreciated by one skilled in the art, aspects of the present disclosure may be embodied as a system, method or program product. Accordingly, various aspects of the present disclosure may be embodied in the form of: an entirely hardware embodiment, an entirely software embodiment (including firmware, microcode, etc.) or an embodiment combining hardware and software aspects that may all generally be referred to herein as a "circuit," module "or" platform.
The computer device 600 of the present disclosure is described below with reference to fig. 10. The computer device 600 shown in fig. 10 is only an example and should not bring any limitations to the function and scope of use of the embodiments of the present disclosure.
As shown in fig. 10, the computer device 600 is in the form of a general purpose computing device. The components of computer device 600 may include, but are not limited to: at least one processing unit 610, at least one memory unit 620, a bus 630 connecting the different platform components (including the memory unit 620 and the processing unit 610), a display unit 640, etc.
Wherein the storage unit stores program code, which can be executed by the processing unit 610, so that the processing unit 610 performs the steps of the call interaction method described in the above embodiments. For example, processing unit 610 may perform the steps shown in fig. 1.
The storage unit 620 may include readable media in the form of volatile memory units, such as a random access memory unit (RAM)6201 and/or a cache memory unit 6202, and may further include a read-only memory unit (ROM) 6203.
The memory unit 620 may also include a program/utility 6204 having a set (at least one) of program modules 6205, such program modules 6205 including, but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which, or some combination thereof, may comprise an implementation of a network environment.
The computer device 600 may also communicate with one or more external devices 700 (e.g., keyboard, pointing device, bluetooth device, etc.), with one or more devices that enable a user to interact with the computer device 600, and/or with any devices (e.g., router, modem, etc.) that enable the computer device 600 to communicate with one or more other computing devices. Such communication may occur via an input/output (I/O) interface 650. Moreover, computer device 600 may also communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN) and/or a public network such as the Internet) through network adapter 660. The network adapter 660 may communicate with the other modules of the computer device 600 via the bus 630. It should be appreciated that although not shown in the figures, other hardware and/or software modules may be used in conjunction with the computer device 600, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage platforms, to name a few.
The embodiments of the present disclosure also provide a computer-readable storage medium for storing a program, and when the program is executed, the steps of the call interaction method described in the above embodiments are implemented. In some possible embodiments, various aspects of the disclosure may also be implemented in the form of a program product including program code for causing a terminal device to perform the steps of the call interaction method described in the above embodiments, when the program product is run on the terminal device.
As described above, the computer-readable storage medium of the present disclosure implements loading of a page fragment of a business system by a single-page application mode, improves page loading speed, and improves user experience; the decoupling between the service systems is realized through a single-page application mode, and a plurality of service systems adopt a multi-page splitting mode and are jointly integrated into a call interaction system to realize the function integration of the call system and the service systems; the user information related to a plurality of service systems is loaded on the call interaction page, so that intuitive user information display and service information display are realized, call reception personnel can conveniently acquire information, and the information is convenient to check and operate; the local storage of the real-time call data and the user information is established by the call identifier, so that the automatic storage of the associated information is realized, the call reception personnel do not need to perform business operation in the wiring process, and the call processing efficiency is improved.
Fig. 11 is a schematic structural diagram of a computer-readable storage medium of the present disclosure. Referring to fig. 11, a program product 800 for implementing the above method according to an embodiment of the present disclosure is described, which may employ a portable compact disc read only memory (CD-ROM) and include program code, and may be run on a terminal device, such as a personal computer. However, the program product of the present disclosure is not limited thereto, and in this document, a readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
The program product may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. A readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium include: an electrical connection having one or more wires, a portable disk, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
A computer readable storage medium may include a propagated data signal with readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A readable storage medium may also be any readable medium that is not a readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a readable storage medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Program code for carrying out operations for the present disclosure may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computing device, partly on the user's device, as a stand-alone software package, partly on the user's computing device and partly on a remote computing device, or entirely on the remote computing device or server. In the case of a remote computing device, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., through the internet using an internet service provider).
The foregoing is a more detailed description of the present disclosure in connection with specific preferred embodiments, and it is not intended that the specific embodiments of the present disclosure be limited to these descriptions. For those skilled in the art to which the disclosure pertains, several simple deductions or substitutions may be made without departing from the concept of the disclosure, which should be considered as falling within the protection scope of the disclosure.
Claims (10)
1. A call interaction method, comprising:
receiving a call request, and extracting a call identifier carried by the call request;
acquiring user information associated with the call identifier from a local database, wherein the user information comprises a plurality of groups of user historical data corresponding to a plurality of service systems;
loading corresponding page segments of a service system based on a single-page application mode according to each group of user historical data through a common component, and generating a call interaction page according to each page segment and real-time call data of the call request so as to respond to the call request; and
and correspondingly storing the real-time calling data and the user information to the local database according to the calling identifier.
2. The call interaction method of claim 1, wherein each of said business systems corresponds to a business system page constructed by a single-page application schema, each of said business system pages comprising a plurality of page fragments.
3. The call interaction method of claim 2, wherein each of said service system pages has a root route and sub-routes linked to its respective page segment, the root route of a said service system page corresponding to the name of the service system to which the said service system page corresponds.
4. The call interaction method of claim 3, wherein the step of the common component loading a page fragment comprises:
according to a service system corresponding to the user historical data, acquiring a root route corresponding to the service system; and
and linking to a corresponding service system page according to the root route, and skipping and loading a corresponding page segment through a sub-route of the service system page.
5. The call interaction method of claim 2, wherein said common component is encapsulated as a common component module independent of each of said business system pages, and each of said business system pages is encapsulated as an independent business system module.
6. The call interaction method of claim 1, wherein in the step of generating the call interaction page, each page segment and the real-time call data are displayed in the call interaction page in columns.
7. The call interaction method of claim 1, wherein the call interaction page further loads and displays a plurality of pending requests, and the call interaction method further comprises:
according to a switching request for switching from the call request to a request to be processed, merging and storing all call data and the user information of the call request into a data object which takes the call identifier as an identifier and is in the local database; and
and responding to the switched request to be processed.
8. A call interaction system, comprising:
the request response module is used for receiving a call request and extracting a call identifier carried by the call request;
the information acquisition module is used for acquiring user information associated with the call identifier from a local database, wherein the user information comprises a plurality of groups of user historical data corresponding to a plurality of service systems;
the page generation module is used for loading corresponding page fragments of a business system based on a single-page application mode according to each group of user historical data through a public component and generating a call interaction page according to each page fragment and real-time call data of the call request so as to respond to the call request; and
and the data storage module is used for correspondingly storing the real-time calling data and the user information to the local database according to the calling identifier.
9. A computer device, comprising:
a processor;
a memory having stored therein executable instructions of the processor;
wherein the processor is configured to perform the steps of the call interaction method of any of claims 1 to 7 via execution of the executable instructions.
10. A computer-readable storage medium storing a program, which when executed by a processor implements the steps of the call interaction method of any one of claims 1 to 7.
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Application publication date: 20200417 Assignee: Nanjing Manyun Cold Chain Technology Co.,Ltd. Assignor: Jiangsu Yunmanman Information Technology Co.,Ltd. Contract record no.: X2023980040393 Denomination of invention: Call interaction methods, systems, computer devices, and storage media Granted publication date: 20210716 License type: Common License Record date: 20230824 |
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