JP2000207644A - Commodity sales data processing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To objectively and fairly evaluate the degree of contribution of each customer and to reflect it on differentiated services. SOLUTION: A POS terminal 10 can transmit customer data to a customer management server 50 common to respective shops 100 through a host machine 20, and the customer management server 50 uses customer data received from host machines 20 and 30 of shops 100 to be able to not only evaluate the degree of contribution of each customer but also transmit it to host machines 30 and 20 in shops 100, and the host machine 20 in each shop 100 can reflect the degree of contribution of each customer received from the customer management server 50 on each pertinent commodity file 24 and can respond to each POS terminal with commodity data corresponding to the degree of contribution of a pertinent customer in the case of an inquiry with a customer code from the POS terminal 10.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention has a plurality of POS terminals arranged in a store and a higher-level device for directly or indirectly managing each POS terminal, and each POS terminal has a product in the higher-level device. The present invention relates to a merchandise sales data processing system formed to obtain merchandise data from a file and to register merchandise.

[0002]

2. Description of the Related Art In FIG. 10, a merchandise sales data processing system includes a plurality of POS terminals (for example, electronic cash registers) 10 provided in a store, and each POS terminal.
A POS server 20 for directly managing the terminal 10,
It comprises a store server 30 that indirectly manages each POS terminal 10 via each POS server 20. In FIG. 10, each POS server 20 and store server 30 are higher-level devices of each POS terminal 10.

In such a system, each POS terminal 10 obtains merchandise data from a merchandise file in a higher-level device (for example, a POS server 20), registers the merchandise, and performs accounting processing. The product data and the like are displayed on the display of each POS terminal 10, and printed on a journal and a receipt by a printer. The total amount and change amount are calculated, and the drawer is automatically opened.

[0004] Therefore, it is possible to accurately and promptly perform complicated merchandise sales operations and accounting processing operations, and to execute high-level equipment (2
On the (0, 30) side, store sales performance and the like can be grasped.

[0005]

By the way, in a store where the merchandise sales data processing apparatus is introduced, as a part of individualization and differentiation, different services (for example, a discount rate) are provided according to a purchase price, for example. There is.

However, in a large-scale chain store, etc., individualization and differentiation in service provision (evaluation ... ranking)
Is likely to be different from the inherent differentiation and individualization that each store is different. For example, the customer A has a rating of 1 at the store A but has a rating of 2 at the store B, or the customer C does not know his own rating, but the store C can receive a 7% discount. The problem is that store 5 can only receive a 5% discount.

[0007] However, it is unavoidable that, for example, the discount rate differs between stores even with the same evaluation. This is because there are differences such as the size of the store and the proximity to the production area.

An object of the present invention is to provide a product sales data processing system capable of objectively and fairly evaluating the contribution of each customer and reflecting the result in a differentiated service.

[0009]

According to a first aspect of the present invention, there is provided a POS terminal having a plurality of POS terminals disposed in a store and a host device for directly or indirectly managing each POS terminal. In a product sales data processing system formed so that product data can be registered by obtaining product data from a product file in a host machine, the POS terminal can transmit customer data including product sales data and a customer code to the host machine and The customer data received by the machine can be transmitted to the customer management server common to each store, and the customer management server can manage the customer data received from the host machine of each store for each customer and use each customer data. The contribution level can be evaluated, and the contribution level for each customer can be sent to the top machine in each store. The customer-specific contributions were et received with be reflected in the respective product files, each POS
If there is an inquiry with the customer code from the terminal, the product data corresponding to the degree of contribution of the customer is sent to the POS.
This is a merchandise sales data processing system formed to be responsive to the terminal.

[0010] In this invention, the POS terminal transmits the customer data including the merchandise sales data and the customer code to the host machine. The higher-level device that has received this transmits the customer data to the customer management server common to each store. Then, the customer management server manages the customer data of each store for each customer and evaluates the degree of contribution using each customer data. This evaluation result is transmitted to a higher-level device in each store. Thus,
The host device in each store reflects the customer-specific contribution received from the customer management server in each of the product files.

Thus, when there is an inquiry from each POS terminal to which a customer code is attached, the host machine responds to the POS terminal with product data corresponding to the degree of contribution of the customer.

Therefore, even if there is a difference between stores, such as regional and scale, the degree of contribution for each customer can be objectively and fairly evaluated and reflected in the differentiated service. For example,
Premiums and discount services commensurate with contribution can be provided fairly.

[0013] The invention according to claim 2 is a product sales data processing system wherein a high-order machine in each of the stores is formed so as to be able to collectively transmit one day of customer data of the store to the customer management server. It is.

[0014] In this invention, the host machine in each store transmits customer data for one day of the store to the customer management server in a lump. Therefore, in addition to providing the same operation and effect as the case of the first aspect of the present invention, it is possible to further reduce the amount of data transmission and the load on each device and the data communication line related thereto.

According to a third aspect of the present invention, there is provided a product sales system wherein the customer management server performs the contribution evaluation using at least one of a purchase price and a purchase score included in each of the customer data. It is a data processing system.

In this invention, the customer management server evaluates the degree of contribution for each customer using the purchase price or the purchase points. Therefore, in addition to providing the same operation and effect as in each of the first and second aspects of the present invention, an objective evaluation process can be performed using items that greatly contribute to the degree of contribution, and the processing load can be reduced. And can be processed quickly.

Further, the invention according to claim 4 is characterized in that the higher-level device in each of the stores uses the customer-specific contribution degree received from the customer management server as a change in the product unit price stored in the product file. This is a merchandise sales data processing system formed to reflect the degree.

In this invention, the higher-level device reflects the degree of contribution as a change in the product unit price (for example, a discount amount). Therefore, in addition to providing the same operation and effect as in each of the inventions according to claims 1 to 3, it is possible to provide a service that is directly connected to the customer's profit and most welcomed by the customer.

[0019]

Embodiments of the present invention will be described below with reference to the drawings. This product sales data processing system has a basic configuration (10, 2) as shown in FIGS.
0, 30, etc.) is the same as in the case of the conventional example (FIG. 10), but the POS terminal 10 is also capable of transmitting the customer data including the merchandise sales data and the customer code to the higher-level device (20), and (20) is formed so that the received customer data can be transmitted to the customer management server 50 common to each store 100, and the customer management server 50
0, 30), the customer data can be managed for each customer and the degree of contribution can be evaluated using each customer data. In addition, the degree of contribution of each customer to a higher-level machine (30, 20) in each store 100 can be evaluated. Can be transmitted, and each store 1
00 can reflect the degree of contribution for each customer received from the customer management server 50 to the product file 24F, and when there is an inquiry with a customer code from each POS terminal 10, The merchandise data according to the degree of contribution of the customer is formed so as to be able to respond to the POS terminal 10.

In FIG. 1, a POS terminal 10 comprises:
CPU 11, ROM 12, RAM 13, HDD 14, scanner 15, keyboard 16, display 17, printer 1
8, including a communication interface (I / F) for the other input / output device 19 and the data communication line 1,
It has an accounting function. In this embodiment, the product data (product name, unit price, etc.) set and stored in the product file 24F of the POS server (upper device) 20 is obtained and registered (ST15 in FIG. 6).

The POS server 20 includes a CPU 21
It includes a ROM 22, a RAM 23, an HDD 24, and a communication interface (I / F) for each of the data communication lines 1 and 2, and forms a direct host device for a plurality of POS terminals 10 under its control.

The HDD 24 is provided with a product file 24F shown in FIG. 3 and a contribution degree table 24T for customer-specific management shown in FIG. The store server 30
In the case where is directly a higher-level device, the product file may be provided in the store server 30.

The store server 30 comprises a CPU 31, a ROM
32, RAM 33, HDD 34 (contribution degree table 34
T) and the respective communication interfaces (I / F) for the respective data communication lines 2 and 3 to directly manage all the POS servers 20 in the store 100 and consequently collectively indirectly manage all the POS terminals 10 I do.

Here, the customer management server 50 includes a CPU 5
1, a ROM 52, a RAM 53, an HDD 54, and a communication interface (I / F) for the data communication line 3 are provided in common in the same chain store (each store 100). Conceptually, as shown in FIG.
0, 10).

The HDD 54 has a customer management file 54MF shown in FIG. 4 and a contribution degree file 54SF shown in FIG.
Is provided.

Here, in each POS server 10, when the operator inputs the product code using the scanner 15 (YES in ST10 of FIG. 6), the customer code has been input using the keyboard 16 or the membership card (YES in ST11). ), The inquiry means (CPU 11, R
OM12) attaches the customer code to the POS server 2
0 is inquired (ST12). If there is no customer code (S
(NO in T11) makes an inquiry in ST13.

The POS server 20 is a POS terminal 1
When the inquiry from 0 is received (YES in ST26 of FIG. 7), the product file 24F is searched (ST27), and the product data corresponding to the product code is responded to the POS terminal 10 (ST28, ST29). The relationship with the reflection of the contribution degree will be described later in detail.

When the POS terminal 10 receives the product data (YES in ST14 of FIG. 6), the registration means (CPU 11, ROM 12) uses this to register the product (S11).
T15). When the merchandise registration for all the purchased merchandise of the customer is completed, a closing operation as one transaction end declaration (YES in ST16) is performed. The accounting process (S
T17) is executed. Receipt is also issued (ST1
8).

Here, customer data transmission means (CPU 1
1, ROM 12) stores the transaction data (product sales data) and customer data including the customer code in the POS.
The data is transmitted to the server 20 (ST19).

When the POS server 20 receives the customer data (YES in ST20 of FIG. 7), the POS server 20 stores the customer data in the contribution degree table 24T which is a storage memory (ST).
21). Then, when a transmission request from the store server 30 is received (YES in ST22), the customer data is transmitted to the store server 30 (ST23).

In this embodiment, the host machine (30) in each store 100 is configured to be able to collectively transmit one day's customer data of the store 100 to the customer management server 50. Reduce the amount of data transmission.

When the store server 30 receives the customer data from the POS server 20 (YES in ST30 of FIG. 8), the store server 30 stores the customer data in the contribution table 34T which is a storage memory (ST31). Then, a transmission request from the customer management server 50 is received (YE in ST32).
S), the customer data is stored in the customer management server 50
(ST33).

When the customer management server 50 receives the customer data from each store server 30 in each store 100 (YES in ST40 of FIG. 9), the customer data is stored in the customer management file 54MF shown in FIG. (ST41).

In this embodiment, the customer data shown in FIG. 4 includes "customer code", "date and time", "purchase amount", "points purchased", "number of visits" and the like. However, the number of visits
The counting may be performed each time the server 50 receives the customer data.

Here, the execution request of the contribution evaluation (S
If there is YES in T42, the contribution evaluation means (CPU 5
1, the ROM 52) operates to search the customer management file 54MF (ST43) and evaluate the contribution of each customer according to the contribution-based evaluation program stored in the ROM 52 in advance (ST44).

The contribution evaluation is performed by selectively adopting one or more of the above-mentioned "purchase amount", "purchase points", "number of visits" and the like. However, the evaluation may be performed using at least one of the purchase price and the purchase score included in each customer data. These are items that greatly contribute to the degree of contribution, and can be processed objectively and quickly.

The degree of contribution for each customer is reflected as a change in the unit price of the merchandise stored in each merchandise file 24MF of each higher-level device (20). This is because it is the service most welcomed by customers. Of course, other reflection methods may be used. For example, different prizes are given.

At the stage when the contribution evaluations for all the customers are completed (YES in ST46 in FIG. 9) in the customer management server 50, the contribution evaluations for each customer are created in a setting file format (ST45). I have. That is, FIG.
Is completed.

Thus, when there is a manual or automatic setting transmission request (YES in ST47), the setting file transmitting means (CPU 51, ROM 52) transmits the setting file 54SF of FIG. )
(ST48, ST49).

The store server 30 receiving this (YES in ST34 of FIG. 8) stores the setting file in the contribution degree table 34T (ST35) and transmits it to each POS server 20 (ST36).

Each POS server 20 is connected to each store server 3
The setting file received from 0 (YES in ST24 of FIG. 7) is stored in the contribution degree table 24T and reflected in the product file 24F shown in FIG. 3 (ST25). In this embodiment, the management / contribution degree is reflected for each customer by using both the files 24T and 24F.

For example, in FIG. 3, the product code is “1”.
If the unit price for the general customer of the product (“$”) of “001” is “510 yen”, the unit prices of the contributions 1, 2, 3, and 4 are set to “410”, “450”, and “480”. , "50
0 ".

Thus, in response to an inquiry from the POS terminal 10 (YES in ST26 of FIG. 7),
The server 20 refers to the contribution table 24T to obtain the contribution of the customer (customer code) and obtains the product file 2
4F is searched (ST27), and the unit price of the product corresponding to the contribution is extracted (ST28).
(ST29). The product is registered at this unit price (ST15 in FIG. 6).

When a service based on the degree of contribution is provided, customer service information (for example, a unit price reduced by 50 yen) is printed and issued on a receipt. This is to facilitate customer recognition.

[0045]

According to the first aspect of the present invention, the POS terminal can transmit the customer data including the merchandise sales data and the customer code to the customer management server common to each store via the host machine, and The management server is configured to be able to evaluate the degree of contribution using each customer data of each store and to transmit the degree of contribution by customer to each high-order machine, and the high-order machine in each store shows the degree of contribution by customer for each product. Since it is a product sales data processing system that can be reflected in a file and can respond to product data according to the degree of contribution of the customer when there is an inquiry from each POS terminal,
Even if there is a difference between stores such as regions or scales, the degree of contribution for each customer can be objectively and fairly evaluated and reflected in the differentiated service. For example, it is possible to fairly provide a prize or a discount service corresponding to the degree of contribution.

According to the second aspect of the present invention, the host machine in each store is formed so as to be able to collectively transmit one day of customer data of the store to the customer management server. In addition to the effect similar to that of the invention, the data transmission amount and the load on each device and the data communication line related thereto can be reduced.

According to the third aspect of the present invention, the customer management server is formed so that the degree of contribution can be evaluated by using at least one of the purchase price and the purchase points included in each customer data. In addition to the effects similar to those of the inventions of the second aspect, it is possible to objectively perform evaluation processing using items that greatly contribute to the degree of contribution, and to perform rapid processing while reducing the processing load.

Further, according to the invention of claim 4, it is formed such that the degree of contribution for each customer received from the high-level equipment customer management server in each store can be reflected as a change in the unit price of goods stored in each of the goods files. Therefore, in addition to the effects similar to those of the inventions of claims 1 to 3, it is possible to provide a service directly connected to the customer's profit and the customer's most welcomed.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention.

FIG. 2 is a diagram for explaining a connection state of a customer management server.

FIG. 3 is a diagram for explaining a product file in each host machine.

FIG. 4 is a diagram for explaining a customer management file in a customer management server.

FIG. 5 is a diagram for explaining a setting file created in the customer management server.

FIG. 6 is a flowchart for explaining the operation of the POS terminal.

FIG. 7 is a flowchart for explaining the operation of the POS server.

FIG. 8 is a flowchart for explaining the operation of the store server.

FIG. 9 is a flowchart for explaining the operation of the customer management server.

FIG. 10 is a diagram for explaining a conventional example.

[Explanation of symbols]

 10 POS terminal 20 POS server (upper device) 24 HDD 24F product file 24T contribution table 30 store server (upper device) 34 HDD 34T contribution table 50 customer management server 54 HDD 54MF customer management file 54SF setting file 100 store

Claims (4)

[Claims] 1. A POS terminal having a plurality of POS terminals disposed in a store and a host device for directly or indirectly managing each POS terminal, wherein each POS terminal obtains product data from a product file in the host device. In the commodity sales data processing system formed so that the commodity can be registered, the POS terminal can transmit the customer data including the commodity sales data and the customer code to the host machine, and the customer data received by the host machine is common to each store. The customer management server can manage customer data received from the host machine of each store for each customer, can evaluate the degree of contribution using each customer data, and can evaluate the degree of contribution in each store. The contribution level of each customer can be transmitted to the higher-level equipment of each store, and the higher-level equipment in each store receives the contribution degree of each customer received from the customer management server. Product sales that can be reflected in the product file and that can respond to the POS terminal with product data corresponding to the degree of contribution of the customer when there is an inquiry with a customer code from each of the POS terminals Data processing system. 2. The merchandise sales data processing system according to claim 1, wherein a high-order machine in each of the stores is formed so as to be able to collectively transmit one day's customer data of the store to the customer management server. 3. The customer management server according to claim 1, wherein the customer management server performs the contribution evaluation using at least one of a purchase price and a purchase score included in the customer data. Product sales data processing system. 4. A high-order device in each of the stores is formed so as to reflect the customer-specific contribution received from the customer management server as a change in the unit price of a product stored in the product file. 4. The merchandise sales data processing system according to claim 1, wherein: