JP2000188636A - Exchange - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an exchange that realizes reply to a line corresponding to a caller number, in response to a request with respect to the caller number through the operation by a terminal. SOLUTION: This exchange is provided with a caller number storage control means 13, that stores a caller number received from a line at the arrival of an incoming call via a line accommodation means 11 to a caller number management memory 51, a terminal information analysis means 15 that analyzes terminal information from a terminal via a terminal accommodation means 14, and a caller number retrieval means 16 that retrieves the caller number from the caller number management memory 51, on the basis of the analysis result by the terminal information analysis means 15 and instructs the terminal accommodation means 14 on reply of a requested line, when the retrieved caller number satisfies the request.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a switching device,
In particular, the present invention relates to a switching device that receives a large number of incoming calls such as an incoming call answering service, and realizes a line response of a caller number in response to a request for an arbitrary caller number by operating a terminal.

[0002]

2. Description of the Related Art Conventionally, a switching device for accommodating a subscriber line or the like of a telephone network has been provided with a service of displaying a caller number on a display of a terminal (telephone) during an incoming call when a caller number is detected. As a first conventional example of such a switching device, there is a communication system disclosed in Japanese Patent Application Laid-Open No. 3-250955.

The purpose of this communication system is to allow a user to select and receive a desired incoming call when a plurality of incoming calls have arrived. A terminal having a display unit is connected to an exchange, and a call is generated when an incoming call is received. In a communication system in which an incoming call including a predetermined identifier is notified from the calling side to the exchange, the exchange has means for storing unique information corresponding to the identifier, and when a plurality of incoming calls arrive, Searching for unique information corresponding to the identifier of each incoming call, displaying these searched unique information on the display unit of the terminal,
An incoming call is received by the terminal selection. That is, while displaying a plurality of caller IDs on the terminal,
A service for selectively receiving a call is provided by designating a caller number at the terminal.

As a second conventional example, Japanese Patent Application Laid-Open No. 2-177
Japanese Patent Application Publication No. 649 is intended to selectively and automatically answer only a specific incoming call, means for identifying the number of a caller from a line, and detection of an incoming signal from the line. Means for storing the number of the caller in advance;
Means for comparing the number of the caller from the line with the number in the storage means when an incoming signal from the line is detected, and automatically responding to the line to perform communication if they match. A line terminal device characterized by the following is disclosed. In this case, the line terminal device controls the operator to input the number of a specific caller in advance and store the input number in the storage unit. That is, the number obtained at the time of the incoming call is not stored, but a specific number is input in advance.

A third conventional example is disclosed in Japanese Patent Laid-Open No. 4-122.
Japanese Patent No. 164 is intended to display and identify caller information at the time of receiving an incoming call by calling the attendant console, so that the attendant console operator can perform connection processing from the call of the caller with high priority. When an incoming call arrives at an attendant from an extension, leased line, or central office, the caller number detected by the automatic private branch exchange is sent to the attendant via the caller ID notifying means. Displayed on the display means, the attendant console operator confirms the display, selects and responds to the caller to be connected preferentially from a plurality of incoming calls by the selection response means, and responds with the selected response number. There is disclosed an attendant console incoming call designation response method characterized by notifying a central control device via a number notification means and performing connection processing.

[0006]

However, in each of the above-mentioned conventional examples, the first problem is that the operator of the terminal recognizes one or more caller IDs from the display contents of the display of the terminal. In order to respond to the line, the caller ID must be displayed on the terminal display, etc., and the operator of the terminal must judge the selection of the caller ID. It has to be complicated.

A second problem is that, in order to answer the line, the caller ID is displayed on a display or the like of the terminal, and the operator of the terminal selects and determines the caller ID. 1
Since a plurality of display units are required, a space is required for setting the display units, and the cost is high.

[0008] A third problem is that a response to a line or the like during an incoming call is a proxy response for designating a line number / line group or another terminal number / other terminal group when there is no display at the terminal itself. Therefore, if the caller number cannot be displayed on the own terminal due to an incoming call or the like, the operator cannot respond to the caller number desired to be answered on the own terminal.

Accordingly, an object of the present invention is to provide a caller who has made a call when trying to answer a caller number that matches a certain condition among a large number of calls such as a call answering service. It is another object of the present invention to provide a switching device which can realize a line response of a caller number (caller number) in response to a request for a caller number by an operation from a terminal.

[0010]

SUMMARY OF THE INVENTION The present invention relates to a switching apparatus having a line accommodating means for accommodating a plurality of lines and a terminal accommodating means for accommodating a plurality of terminals. A storage control unit for storing a caller number obtained from a line at the time of an incoming call from a storage unit, a terminal information analyzing unit for analyzing terminal information generated from a terminal via the terminal accommodating unit, and a terminal information analyzing unit. A caller number search means for searching the caller number from the storage means based on the analysis result, and instructing the terminal accommodating means to respond to the requested line when the searched caller number satisfies the request. It is characterized by the following.

The switching device according to the present invention will be described with reference to FIG. 1. A line accommodating means (11 in FIG. 1) accommodating a plurality of lines and a terminal accommodating means (FIG. (1) and (14), the storage control means (51 in FIG. 1) for storing the caller number obtained from the line at the time of an incoming call via the line accommodating means (11 in FIG. 1). 1) and the terminal accommodating means (FIG. 1)
14), terminal information analyzing means (15 in FIG. 1) for analyzing terminal information generated from the terminal, and the storage means (15 in FIG. 1) based on the analysis result of the terminal information analyzing means (15 in FIG. 1). 51), a caller number search means (14 in FIG. 1) for instructing the terminal accommodating means (14 in FIG. 1) to respond to the requested line when the searched caller number satisfies the request. 1) and 16).

The caller number search means (16 in FIG. 1) controls the terminal to issue the response instruction based on the designation of the caller number which meets the terminal designation condition when necessary.

Further, the caller number searching means (1 in FIG. 1)
6) performs control such that the response instruction is issued based on designation from the terminal side such as short-distance order, long-distance order, or the order of the same area code.

The caller number search means (1 in FIG. 1)
6) controls to perform the response instruction based on the designation of part or all of the caller number from the terminal side.

Further, the caller number searching means (1 in FIG. 1)
6) controls so as to give the response instruction based on the designation of the area code from the terminal side.

The storage control means (13 in FIG. 1)
Controls that the caller number is additionally stored in the storage means (51 in FIG. 1) when the caller number is detected from the line.

[Operation] The switching apparatus of the present invention searches for a caller number based on the result of terminal information analysis and, if the searched caller number satisfies the request, performs control so as to instruct to respond to the requested line. are doing. For this reason, it is possible to realize a line response of the caller number in response to a request for the caller number by an operation from the terminal. In particular, it is possible to realize a response of a corresponding line by searching a part or all of the caller number from the storage means as a condition.

[0018]

Next, embodiments of the present invention will be described in detail with reference to the drawings.

(1) Description of Configuration FIG. 1 is a block diagram showing a configuration example of a switching device according to an embodiment of the present invention.

In FIG. 1, the switching device includes a line accommodating means 11, a caller number detecting means 12, a caller number storage control means 13, a terminal accommodating means 14, a terminal information analyzing means 15, a caller number searching means 16, A user number management memory 51 is provided. In the figure, 171, 172,...
1, 182,... 18n are terminals.

The line accommodating means 11 is a public line or ISDN.
.. 17 m that accommodates a line, a dedicated line, a network such as a LAN, etc., and performs control of outgoing calls and responses, etc., and the caller number detecting means 12 receives an incoming call from the line. The caller number is extracted from the header part of the incoming signal and the caller number is notified. The caller number detecting means 12 obtains the caller number and the line from the line accommodating means 11. The caller number storage control means 13
The caller number obtained by the caller number detecting means 12 and its accompanying information (such as a line number) are stored in the caller number management memory 51. Further, the caller number storage control means 13 reads out the caller number from the caller number management memory 51 based on the instruction of the caller number search means 16, and reads out the caller number search means 1.
Notify 6.

The terminal accommodating means 14 is a terminal
.., 18n, terminal 181, 18
2,..., 18n, and notifies terminal information analyzing means 15 of terminal information such as dials and function buttons. In addition, the terminal accommodating unit 14 performs control such as switching connection and disconnection between the terminal and the line between the line accommodating unit 11 and the like. In addition, the terminal accommodating means 14 includes the caller number searching means 1
.. 18n and the lines 171, 172,... 17m via the line accommodating means 11 as desired by the circuit switching function.

The terminal information analysis means 15 is a terminal
The terminal information is analyzed based on the terminal information such as the dial and the function button notified from 4. Caller ID search means 16
When the caller ID search request analyzed by the terminal analyzer 15 is input, the caller ID of the caller ID management memory 51 is searched through the caller ID storage controller 13 and the requester can be matched with the request condition. Control to instruct the terminal accommodating means 14 to respond to the requested line.

(2) Description of Operation Next, the operation of the embodiment of the present invention will be described in detail with reference to FIGS.

FIG. 2 is an explanatory diagram showing an example of a table structure stored in the caller number management memory 51 of the present embodiment. FIG. 3 is a flowchart showing additional recording processing to the caller number management memory 51 of the present embodiment. 4 is a flowchart illustrating a deletion process for deleting a record in the caller number management memory 51 according to the present embodiment, and FIG. 5 is a caller number search unit 16 according to the present embodiment.
9 is a flowchart showing a search request from the terminal information analysis means 15 and a search process of the caller number management memory 51 in FIG.

In this embodiment, as shown in FIG. 2, the configuration of the caller number management memory 51 stores a set of a line number and a caller number as a table. In actuality, the caller number management memory 51 can store other supplementary information (for example, information including the time when a call arrives). In FIG. 2, the line number 5 corresponding to the line 175 indicates the caller number “0336666777”, and the line number 3 corresponding to the line 173 is the caller number “0”.
476622222 ", the line 179, the line 174
The same applies to the following, and an example is shown in which the caller numbers other than the four lines are not stored.

For example, a caller number "02888333" is set on a line 176 which is called and received by the line accommodating means 11.
Is detected, an addition process to the caller number management memory 51 is performed as shown in FIG. That is, in step S31, the caller number storage control means 13 receives the notification of the caller number detection from the caller number detection means 12, and in step S32, the caller number management memory 5
The first empty area, that is, the fifth empty area from the top shown in FIG. 2 is detected. Next, in step S33, the caller number storage control means 13 stores the line number 6 corresponding to the line 176 and the caller number "02888333" in an empty area of the caller number management memory 51.

Thus, a call is made and the line accommodating means 11
Can be additionally registered in the caller ID management memory 51. If the call is unilaterally cut off and another caller arrives immediately on the same line, the call is transmitted. The caller number can be added and updated in the caller number management memory 51 to perform update management.

On the other hand, if the line 176 is disconnected, for example, as shown in FIG.
Is executed. That is, when the line is disconnected due to a line stop or the like in step S41, in step S42, the caller number search unit 16 transmits the line 176 stored in the caller number management memory 51 via the caller number storage control unit 13. Is determined, and it is determined whether or not the caller number corresponding to the line number 6 of the line 176 is registered.

In this case, since the caller number corresponding to the line number 6 is registered in the fifth area of the caller number management memory 51 as described above, step S4 is performed.
2 is YES, and in step S43, the caller number storage control means 13 sends the caller number management memory 5
The fifth area corresponding to the line number 6 in 1 is opened.

As a result, it is possible to delete and update the caller number of the line that cannot respond due to the line disconnection or the like from the caller number management memory 51.

If the line that has been disconnected is not registered in the caller ID management memory 51, step S4
The determination at 2 is NO, and this process ends. This processing is
It is executed not only in the case of this example only, but also in response to a notification that a response is not made.

On the other hand, for example, when the terminal 181 wants to respond to the line in which the first digit of the caller number is “047”, as shown in FIG. A search process with the memory 51 is executed. That is, in step S51, the caller number searching means 16 sends the "first digit" 0 "
When a caller number search request of "caller number 47" is received, in step S52, it corresponds to the line number of the line requested in the caller number management memory 51 via the caller number storage control means 13. Search for a caller ID.

In this case, "047" can be detected from the beginning of the caller number corresponding to the line number of the line 173 in the second area of the caller number management memory 51 as described above. YES,
In step S54, the caller number searching means 16
The line number 3 corresponding to the line 173 satisfying the request is notified to the terminal accommodating unit 14. Accordingly, the terminal accommodating unit 14 and the line accommodating unit 11 connect the terminal 181 and the line 173 to answer the call.

As a result, the terminal 181 can respond to the line whose head of the caller number is "047".
3 can communicate / communicate with a caller who has made a call.

In the present embodiment, "the first digit is" 047 "
In the example above, the caller ID of "
Not limited to this, it is also possible to include the conditions related to the caller ID, such as the "longest distance caller ID" and "the area code of the most frequently called caller ID". It is.

More specifically, Mr. A, who is engaged in telephone service, assumes that he is in charge of B prefecture, and performs a business of receiving a customer inquiry from B prefecture and receiving a product inquiry or purchase application. Suppose you have When Mr. A starts his business, he checks whether there is a call from the prefecture B by accessing the specific number in this embodiment. If there is, respond to the telephone, and after issuing a slip, etc.
Check if there is no phone call from the prefecture.
By repeating the check with the specific number of the digit “094”, the business is advanced. That is, aside from whether or not the call is actually made from the prefecture B, a specific number is dialed by a trigger that the user wants to respond when ready to receive the next call. In this case, there may be a display that indicates that a call is being received.

As described above, in the present embodiment, in the lines 171, 172,... 17m corresponding to the caller numbers requested by the terminals 181, 182,.
When the terminals 181, 182,..., 18 n request a line to be answered, it is possible to search for the requested caller number from the caller number management memory 51 and respond. In particular, it is possible to retrieve from the caller number management memory 51 on the condition that a part or all of the caller number is a condition, and realize a response of the corresponding line.

Each terminal 181, 182,..., 18n, when receiving a call from a plurality of lines, selects a desired caller number from among them, Requests can be made taking into account requirements such as the longest-distance caller ID and the area code of the most frequently used caller ID, so that the line of the desired caller can be easily obtained from the caller ID management memory 51. Can be selected.

Further, in the above-described embodiment, a case has been described in which access is made from a telephone regardless of whether or not an incoming call really exists. However, a request is independently generated from a telephone with or without an incoming call. In that case, the terminal information analyzing means is generated. As a result, the caller number searching means may display the corresponding caller number on the terminal or generate a sound.

[0041]

According to the switching apparatus of the present invention, a caller number is searched based on the result of terminal information analysis, and if the searched caller number satisfies a request, an instruction is given to respond to the requested line. Since the control is performed, the line response of the caller ID according to the request for the caller ID can be realized by the operation from the terminal. In particular, it is possible to realize a response of a corresponding line by searching a part or all of the caller number from the storage means as a condition.

In addition, the caller number search means can search the information of the storage means via the storage control means in accordance with the request analyzed by the terminal information analysis means and select a line to respond to. It can be easily and reliably connected to the line.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating a configuration example of a switching device according to an embodiment of the present invention.

FIG. 2 is an explanatory diagram showing a configuration example of a caller number management memory according to an embodiment of the present invention.

FIG. 3 is a flowchart showing a process of adding to a caller number management memory according to an embodiment of the present invention.

FIG. 4 is a flowchart illustrating a process of deleting a caller number management memory according to an embodiment of the present invention.

FIG. 5 is a flow chart showing a search request from a terminal information analysis means and a search processing of a caller number management memory in a caller number search means of one embodiment of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 11 Line accommodating means 13 Caller number storage control means 14 Terminal accommodating means 15 Terminal information analyzing means 16 Caller number searching means 171-17m Line 181-18n Terminal 51 Caller number management memory

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[Procedure amendment]

[Submission date] April 10, 2000 (2004.1.
0)

[Procedure amendment 1]

[Document name to be amended] Statement

[Correction target item name] Claims

[Correction method] Change

[Correction contents]

[Claims]

Claims (7)

[Claims] A line accommodating means for accommodating a plurality of lines;
A switching device comprising: a terminal accommodating means for accommodating a plurality of terminals; a storage control means for storing a caller number obtained from a line at the time of an incoming call via the line accommodating means in a memory means; Terminal information analysis means for analyzing terminal information generated from the terminal, and searching for a caller number from the storage means based on the analysis result of the terminal information analysis means, and if the searched caller number satisfies a request, An exchange device comprising: a caller number search unit that instructs a terminal accommodation unit to respond to a requested line. 2. The switching device according to claim 1, wherein said caller number search means issues said response instruction based on designation of said caller number which meets a terminal designation condition when necessary from a terminal side. . 3. The system according to claim 2, wherein the caller ID search means issues the response instruction based on designation from the terminal side in a short-distance order, a long-distance order, or the same area code order. 3. The exchange device according to 2. 4. The apparatus according to claim 1, wherein the caller number search means issues the response instruction based on a part or all of the caller number specified by a terminal. Exchange equipment. 5. The switching device according to claim 4, wherein said caller number search means issues said response instruction based on designation of an area code from said terminal. 6. The system according to claim 1, wherein said storage control means additionally stores said line and said caller number in said storage means when a caller number is detected from said line.
6. The exchange device according to any one of claims 1 to 5. 7. The storage control unit according to claim 1, wherein, when a caller is disconnected from said line, said line and caller number recorded in said storage unit are deleted.
The exchange device according to any one of the above.