JP2000132600A - Multimedia terminal system for customer member - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a multimedia terminal system for customer member, which permits a customer member himself to operate and process the reception processing procedure of reserve, and the processing procedure of the reception of the note of a gift coupon at the time of expiration on service to the customer member such as what is called member service practiced in a department store and the like. SOLUTION: The terminal system has a member card having a recording part where peculiar information on a customer member is recorded, a card reader reading peculiar information, a storage part 2 storing peculiar information and reserve information, a money reception/coupon issuing device, a display part 4, an operation part 3, a detail output part outputting processing result information, a control part comparing/collating peculiar information which is read by the card reader with peculiar information stored in the storage part 2 and operating a processing in the money payment/coupon issuing device only when the collation result is matched and a communication part 17 transmitting information to a host computer 16.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION The present invention relates to a service for customer members, such as a so-called friend's party service, which is carried out in department stores and the like. The present invention relates to a multimedia terminal system for customer members that can be operated and operated by the customer members themselves.

[0002]

2. Description of the Related Art Hitherto, as one of customer services in a department store or the like, there is a service for customer members named, for example, "Friend's Party". This friend's meeting is a service form usually provided by a department store or the like as one of customer services. For example, a customer member deposits a certain amount every month as a reserve money to the department store side and reserves it. For example, when one year has elapsed, Provide customer services by returning gift certificates equivalent to the amount of benefits equivalent to one month's worth of reserves to the customer members in addition to the reserves accumulated up to that point, and provide customer service to your department store as much as possible. In order to increase the number of customers and to increase the number of fixed customers, it has been practiced to have them shop at the store.

[0003] In these friend meetings as a service for customer members, various services other than the above may be provided to customer members. For example, customers can receive various information such as bargains and entertainment just by becoming a member, and also receive plays and concert tickets as benefits for the expiration of the reserve fund, In some cases, concert reservation services can also be provided from department stores. As a means for the department store to provide information to the customer member, the department store may issue a periodical for the customer member and mail it to each customer member,
Expenses for providing information to department stores were also large. Also, in the theater and concert reservation service, the clerk had to deal with each customer member at the department store counter, which required labor and a large burden of personnel and other expenses.

[0004] Further, in a conventional friend's party, when a customer member deposits a reserve into the department store, the customer member goes directly to a department store window and pays the reserve directly to a department store clerk, or the customer member goes to a bank store. In many cases, the deposit is paid by depositing the reserve from a financial institution into a department store account. However, in the conventional deposit deposit processing, it is necessary to set up a dedicated window for performing the deposit processing at a department store window or to prepare a person in charge of the deposit processing operation.

[0005] Even when a customer member comes to the counter to receive a reserve deposit or receive a gift certificate at the time of maturity, the payment process and the delivery process of the gift certificate are handled manually, so that every month. Before the reserve payment deadline expires, the customer members who make the reserve payment come to the window in a concentrated manner, so it takes time to deposit each customer member, and in some cases, the customer member has to wait for a long time May be given. In addition, when using a bank or other financial institution to transfer the reserve to an account of a department store, if there is no financial institution designated by the department store near the customer member, perform the transfer procedure using a financial institution other than the department store designation In some cases, a transfer fee for the transfer must be paid to a financial institution, or a bank or other financial institution must be deliberately transferred to an account.

[0006]

SUMMARY OF THE INVENTION In order to solve the above-mentioned problems, the present invention relates to a payment process for a reserve fund for a service for customer members such as a so-called friend service provided in a department store. Dedicated window for deposit deposit payment processing and gift voucher delivery at department stores by enabling customer members to perform processing procedures such as gift certificates such as gift certificates at the time of maturity. Not only do not need to set up, and also eliminate the need to prepare personnel in charge of these payment processing operations, etc. It is an object of the present invention to provide a multimedia terminal system for a customer member who can perform various processes without waiting for a customer member.

[0007]

Means for Solving the Problems In order to achieve the above-mentioned object, a customer member, such as a friend's association, operates a deposit member's deposit or a process of receiving a refund from a gift certificate at maturity by the customer member. What is claimed is: 1. A multimedia terminal system for a customer member, comprising: a membership card having a recording unit on which unique information of the customer member is recorded; and a card reader capable of reading the unique information recorded on a recording unit of the membership card. And a storage unit in which the unique information and the reserve information of the customer member are stored, a deposit and withdrawal device that can perform deposit and deposit processing of a voucher, and a display for displaying an operation processing procedure and various information. Unit, an operation unit that inputs processing information based on the operation processing procedure of the display unit, a detailed output unit that outputs processing result information, and a unique information and storage unit that are read by a card reader. Comparing collating the 憶 been unique information,
It is characterized in that it has a control unit capable of operating the processing in the cash-in / pay-out device only when the collation results match, and a communication unit capable of transmitting information to the host computer.

[0008]

DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described below in detail with reference to the drawings. FIG. 1 is a block diagram showing a system configuration of an embodiment of a multimedia terminal system for customer members of the present invention, FIG. 2 is a perspective view showing a system configuration of a multimedia terminal system for customer members of the present invention, and FIG. FIG. 4 is a flowchart for explaining a reserve fund depositing process of the embodiment, FIG. 4 is a flowchart for explaining a gift certificate receiving process at the time of maturity of the embodiment, and FIG. 5 is a process for receiving a reservation service of the embodiment. It is a flowchart for performing.

FIG. 1 is a block diagram showing the system configuration of an embodiment of a multimedia terminal system 1 for customer members of the present invention. The storage unit 2 in the system configuration is shown in FIG.
Includes customer information about the customer, such as the address, name, telephone number, and member number of the customer member, deposit information of the deposit, and receipt information of gift certificates such as gift certificates returned to the customer member at maturity. Various kinds of return service information, usage status information for various benefits for customer members, such as reservations for plays used by customer members, and the like are stored. The writing and reading of the information in the storage unit 2 are controlled by the control unit 10, and from the time when the customer joins a service for customer members such as a friend's party, based on various subsequent processes, as needed. The information is selectively stored and stored, and can be used as a customer database, for example, when sending direct mail.

[0010] Further, the customer member himself / herself can perform a deposit deposit processing, a processing of receiving a voucher such as a gift certificate returned to the customer member at the time of maturity, a processing of using various benefits for the customer member such as a reservation for a theater play, and the like. An operation unit 3 having input means such as a touch panel corresponding to these various processes is provided so as to be able to operate. Information input by the operation unit 3 is temporarily sent to the control unit 10, and processing based on the information is executed by each unit and each device.

An operation procedure is displayed on the display unit 4 such as a CRT so that the customer member can easily operate the multimedia terminal system 1 by himself / herself. Various processing items to be processed now can be quickly selected and operated while watching the screen display by a signal from the control unit 10 based on input instruction information from the operation unit 3. For example, on the first main screen of the display unit 4, the processing of depositing a reserve fund, the processing of receiving a voucher such as a gift certificate to be returned to a customer member at the time of maturity, the processing of using various benefits for a customer member such as the reservation of a theater play, etc. The title of each process is displayed, and a desired touch key can be pressed on the touch panel or the like of the operation unit 3 to select the main screen, and the next processing procedure corresponding to the selected process is sequentially displayed on the display unit 4. It is displayed, and various processing procedures can be performed by the customer member himself operating according to the procedure of the screen display.

When a customer becomes a member of a friend's party or the like, a membership card 5 for certifying the member is issued from the department store to the customer member. The member card 5 is provided with a recording unit 8 such as a magnetic recording unit 6 such as a magnetic stripe and an IC recording unit 7 such as an IC chip. Specific information for identifying the customer member is recorded. The multimedia terminal system 1 has a card reader 9 that can read the unique information recorded in the recording unit 8 of the membership card 5.
When the member card 5 is inserted into the card reader 9, the unique information that identifies each customer member, such as a member number and a password, recorded in the recording unit 8 can be read and sent to the control unit 10. I can do it.

The multimedia terminal system 1 is provided with a cash-in / pay-out device 11, which performs a depositing process of the reserve 12 to be deposited by the customer member into the department store every month. And can be used for cash deposit processing. Further, when the predetermined reserve period of the reserve 12 has expired, various return services are provided to the customer members determined for each department store. In accordance with 11, a cash voucher such as a gift certificate 13 having an amount corresponding to a predetermined amount (for example, an amount corresponding to one month's worth of reserve money) as a customer member service portion is added to the reserve money accumulated up to that time. The money can be freely received from the cash-in / pay-out device 11 by the operation of the customer member himself.

The customer member himself / herself operates the deposit / payment device 11 to deposit the reserve 12, receive the gift certificate 13, or use various benefits for the customer member such as reservation of a theater play. In order to be able to hand over the details of the processing contents to the customer member when performing each processing such as
The information from 0 is printed and output on the detailed paper.

In the multimedia terminal system 1 for customer members, a communication unit 17 is provided in a part of the control unit 10 so that information can be exchanged with a host computer 16 through a communication line 15 or the like. I have. The communication unit 17 may be provided independently of the control unit 10 as long as the communication with the control unit 10 can be performed. The communication unit 17 can be used as a network with a multimedia terminal system scattered and installed in one department store, information exchange with department stores of the same affiliate in various places, and a reservation management system for reservation of theater and the like. , And a centralized management system for terminal information by the host computer 16.

[0016]

Next, a specific embodiment of a multimedia terminal system for customer members according to the present invention will be described with reference to the drawings. Here, a specific example of a multimedia terminal system for customer members will be described using a friend shop of a department store as an example. Here, for example, a monthly reserve fund of this friend party is 10,000 yen, and the maturity is one year. At this time, a case will be described in which a gift certificate equivalent to 130,000 yen, which is obtained by adding 10,000 months of the reserve fund for one month to the customer member service to the total reserve of 120,000 yen, is delivered to the customer member.

FIG. 3 shows a flowchart for explaining the reserve deposit processing. Various devices and system devices of the multimedia terminal system 1 for customer members of the present invention are installed at predetermined locations of the department store, and are placed in a state where the customer members can freely operate themselves. When a customer member visits a department store with a membership card 5 and shopping once a month, a deposit menu of a reserve menu, which is a main menu displayed on the first main screen of the display unit 4, While looking at the title display of each processing item such as the processing of receiving a gift certificate corresponding to the maturity reserve, the use of various benefits for customer members such as reservation of a theater play, etc., select the deposit payment processing (S1) and operate. A processing item is selected by pressing a touch key corresponding to a deposit deposit processing from the touch panel of the unit 3 (S2).

Next, the member card 5 is inserted into the card reader 9 to read the member number recorded in the recording section 8 of the member card 5 (S3). Then, a deposit process is performed by putting 10,000 yen of the monthly reserve into the depositing section of the depositing / dispensing apparatus 11 (S4). The member number recorded in the recording unit 8 of the member card 5 is stored in the storage unit 2 from the card reading device 9 through the control unit 10, and the deposit information of the reserve 10,000 yen is also controlled from the deposit / withdrawal device 11. Storage unit 2 through unit 10
In this way, it is possible to confirm which customer member has deposited the amount of the reserve fund, at what time and at what time.

Then, when the deposit processing is completed, the deposit information from the storage section 2 and the customer member name registered in the storage section 2 in advance as the deposit reserve information as detailed statement output section 14.
To print out and appear as a statement.
The customer member receives the statement as a copy of the reserve fund deposit processing and takes it back to complete a series of reserve deposit processing (S5).

Next, when the one-year funding period is over, a gift certificate equivalent to 130,000 yen obtained by adding a one-month funding fee of 10,000 yen to the customer member service for the total funding of 120,000 yen is provided. The process when the customer member has the right to receive the gift certificate and the customer member receives the gift certificate will be described with reference to the flowchart of FIG. In order to receive the gift certificate, after one year has passed, the customer member brings the member card 5 and goes to the department store to receive the reserve menu, which is the main menu displayed on the first main screen of the display unit 4, Receipt processing of gift certificate equivalent to the maturity reserve,
Select the processing item by seeing the title display of each processing such as the use processing of various benefits for customer members such as reservation of theater play (S
6) The user presses a touch key corresponding to a gift certificate receiving process from the touch panel of the operation unit 3 to select a processing item (S7).

Next, the member card 5 is inserted into the card reader 9 to read the password recorded in the recording section 8 of the member card 5 (S8). Then, the personal identification number is inputted from the operation part 3 (S9), and the personal identification number read from the recording part 8 of the member card 5 is compared with the personal identification number inputted from the operation part 3 by the control part 10, and they are matched. Only when this is done, the cash-in / pay-out device 11 is activated, and if the result of the comparison and collation does not match, a display of a comment indicating that the processing procedure has been stopped is displayed on the display unit 4 and then the processing procedure is temporarily stopped and the initial processing is stopped. Return to the main menu on the main screen and operate again.

In the above processing, when the result of the comparison and collation of the personal identification numbers is the same, the deposit / withdrawal device 11 operates,
A gift certificate worth 130,000 yen, which is a maturity service, comes out of the cash-in / pay-out device 11, and receives a gift certificate (S10).
Then, upon receipt of the gift certificate, information such as the gift certificate amount which is the maturity service and the reserving period corresponding to the maturity service is printed out from the statement output unit 14 together with the customer member name registered in the storage unit 2 in advance. Output and come out as a statement. The customer member receives the specification as a copy of the processing of the expiration service this time and takes it home, thereby ending the processing of receiving the gift certificate as a series of expiration services (S11).

For a member of a friend's party, for example, the customer can receive various information such as bargains and entertainments just by becoming a member, and a theater or concert reservation service can be provided from a department store. Like that.
The processing for receiving the reservation service will be described with reference to the flowchart of FIG. For example, when the customer member receives the concert reservation service, the processing item of the main menu displayed on the first main screen of the display unit 4 is selected (S12), and the operation unit corresponding to the title display of the concert reservation is selected. The user presses a touch key on the touch panel 3 to select a reservation processing item for the concert (S13).

Next, the member card 5 is inserted into the card reader 9 to read the member number recorded in the recording section 8 of the member card 5 (S14). The collation is performed by the control unit 10 to confirm that the customer operating the terminal is a member of the Friendship Club. After the identification is completed, the customer member inputs information such as the name of the concert he or she wants to make a reservation for from the operation unit 3 while viewing the operation procedure display screen of the display unit 4 (S15). The input information from the operation unit 3 is transmitted from the communication unit 17 to the reservation processing unit of the host computer 16 through the communication line, and the reservation information is displayed and confirmed on the display unit 4 (S1).
6). After performing the reservation procedure, the statement output unit 14
The reservation processing is ended by outputting and receiving the reservation specification from the server (S17).

As described above, the multimedia terminal system for customer members according to the present invention can be used for depositing deposits, receiving gift certificates at the time of expiration, and using various benefits for customer members such as reservation of theater plays. Can be operated and processed by the customer members themselves, and if these operation terminals are installed at several places on each floor of a department store, it can be used for payment processing and gift certificate receiving processing. Since there is no need to wait for time and these processes can be performed easily, the processes performed by the customer members may be dispersed.

Further, the multimedia terminal system for customer members of the present invention is not limited to the service of a friend of a department store as described in the above-mentioned embodiment. It can be used for various systems provided.

[0027]

As described above in detail, the multimedia terminal system for customer members according to the present invention is a process for depositing reserve funds for services for customer members such as a so-called friend's society service performed in department stores and the like. Procedures,
Since the customer member can operate the processing of receiving vouchers such as gift certificates at the time of maturity by the customer member himself, the department store does not need to set up a dedicated window for payment processing and gift voucher delivery. Since there is no need to prepare a person in charge for payment processing or the like, waste can be reduced. Also, by increasing the number of terminals, there is little possibility that the customer member will have to wait for a long time for payment processing, gift certificate delivery processing, etc. The processing efficiency can be improved even when compared to the manual processing.

[0028]

[Brief description of the drawings]

FIG. 1 is a block diagram showing a system configuration of an embodiment of a multimedia terminal system for customer members of the present invention.

FIG. 2 is a perspective view showing a system configuration of a multimedia terminal system for customer members of the present invention.

FIG. 3 is a flowchart for explaining a reserve fund deposit process of the embodiment.

FIG. 4 is a flowchart illustrating a process of receiving a gift certificate upon maturity according to the embodiment.

FIG. 5 is a flowchart illustrating a process when receiving a reservation service according to the embodiment;

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Multimedia terminal system for customer members 2 Storage part 3 Operation part 4 Display part 5 Member card 6 Magnetic recording part 7 IC recording part 8 Recording part 9 Card reading device 10 Control part 11 Deposit and withdrawal device 12 Reserve money 13 Gift certificate 14 Statement output unit 15 Communication line 16 Host computer 17 Communication unit

Claims (1)

[Claims] Claims: 1. A multimedia terminal system for a customer member, wherein a customer member such as a friend's party can operate a process of receiving a reserve fund or receiving a refund by a gift certificate at maturity by the customer member. A member card having a recording unit on which the member's unique information is recorded, a card reader capable of reading the unique information recorded on the recording unit of the member card, and the unique information and the reserve information of the customer member are stored. Storage unit, a deposit and withdrawal device which can perform deposit and deposit processing of cash vouchers, a display unit for displaying operation processing procedures and various information, and an operation processing procedure of the display unit. An operation unit for inputting processing information, a detailed output unit for outputting processing result information, and comparing and matching the unique information read by the card reader with the unique information stored in the storage unit. A multimedia terminal for customer members, comprising: a control unit capable of operating the processing in the depositing / dispensing apparatus only when the results match, and a communication unit capable of transmitting information to the host computer. system.