JP2000011255A - Commodity sales data processing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To surely carry out an emergency notification to the outside always in case of a trespass of burglar by generating a restoring operation request screen in a displayable state if a normal answer to a dial notice can not be received from an external machine. SOLUTION: This system is equipped with terminals (electronic cash register) 10A to 10N arranged in a store and a host machine (store controller) 20A which is connected in a data communicable state to the respective terminals 10 and a host computer (external machine) 40 arranged in a guard company (outside). If an emergency case concerned in the opening of a drawer is detected after a daily report is declared, an in-daily-report screen is displayed on a display unit 17 and a daily report with the daily report declaration is sent to the external machine 30 through a data communication line. Further, when a display answer to the daily report can not be received from the external machine 30, the restoring operation request screen is displayed on the display unit 17.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a drawer for storing money, which is provided in a store, and which is connected to an external device via a data communication line when an emergency is detected in connection with opening of the drawer. The present invention relates to a merchandise sales data processing system formed so that an emergency call can be made.

[0002]

2. Description of the Related Art A merchandise sales data processing system provided in a store includes, for example, a plurality of terminals (for example, electronic cash registers) having a merchandise registration function, an accounting processing function, and the like.
And a higher-level device (for example, a store controller) that collectively manages each terminal is connected via a data communication line (for example, a LAN).

Each terminal has a control unit (CPU, ROM, RA
M, etc.), a keyboard, a scanner, a display, a printer, a drawer, and the like. The drawer for storing money has a plurality of bill storage sections divided for each bill type (for example, 10,000 yen bill, 5,000 yen bill, 1,000 yen bill),
A card holder that can be opened and closed around each pin is attached. It also has a coin compartment.

In such a terminal, when a cashier receives a deposit from a customer, the cashier inputs the amount by operating a key on a keyboard. Then, the control unit performs a payment process including a change calculation and the like in relation to the sales amount. The drawer is automatically opened. Cashier, if the deposit is 10,000 yen bill,
For example, the bill holder is released with a finger and housed in the bill storage unit, and then the bill holder is restored. The same applies to the case where the change is taken out from another bill storage unit.

[0005] The store controller has a function of collecting registration data (sales data) from each terminal and setting various data in each terminal. Further, the store controller is often connected to a head office (host computer) provided at a head office of a chain store or the like via a data communication line (for example, ISDN). The head office performs overall management using data collected from each store (each store controller).

By the way, since each terminal executes the merchandise sales registration business including the above-mentioned money transfer, in reality, a suspicious person who intends to steal money often intrudes into the installed store, and social problems occur. It has become. Therefore, when an occurrence of an emergency is detected in connection with opening of the drawer, an emergency notification is made to an external device via a data communication line. Examples of the external device include the above-mentioned headquarters device, a host computer of a security company, and a computer of a responsible police station.

[0007] As a method of detecting the occurrence of an emergency in connection with the opening of the drawer, the use of the opening of a plurality of bill holders (for example, JP-A-6-115775) or the removal of dummy bills (For example, see Japanese Patent Application Laid-Open
00816).

[0008]

However, the conventional emergency call function has a data communication line (for example, means for detecting the occurrence of an emergency in connection with opening of the drawer and a terminal comprising a computer to a host computer of a security company, for example). It works effectively on the assumption that the communication interface in each computer is normal (healthy) and set up in each computer.

However, there is no guarantee that they are always normal (healthy). In particular, since an emergency rarely occurs, the user may not know the function itself. Therefore, there has been a case where an emergency call cannot be made without effectively acting upon the intrusion of a pirate.

An object of the present invention is to provide a merchandise sales data processing system capable of reliably performing an emergency call to the outside.

[0011]

According to the first aspect of the present invention, a data communication line is provided in a store, which has a drawer for storing money and which detects the occurrence of an emergency in connection with opening of the drawer. In a product sales data processing system configured to be capable of making an emergency call to an external machine via an emergency call display screen when an occurrence of an emergency involving the opening of the drawer is detected after declaring a daily call, A daily report with a daily report declaration can be transmitted to the external device via the data communication line, and a recovery work request screen can be displayed when a normal response corresponding to the daily report cannot be received from the external device. It is a formed product sales data processing system.

In this invention, when the normal operation of the emergency call function is to be confirmed on a daily basis, after the declaration of the daily call is made, for example, the drawer is opened and the dummy banknote is withdrawn.
The occurrence of an emergency involving the opening of the drawer is detected. Then, a screen for displaying a daily report is displayed, which indicates that a report for daily confirmation is being performed.

Further, a daily report with a daily report declaration is transmitted to the external device via the data communication line. Since it has a daily report declaration, there is no mistake for a real emergency call on the external device side. In the first place, if the external machine can receive the daily notice, it can be understood that the emergency occurrence detection means and the data communication line are normal (healthy).

If a normal response to the daily report cannot be received from the external device, a recovery work request screen is displayed. In other words, whether the external device could not receive the daily report, could not receive the response even though it could receive it, or could not receive the response due to the failure of the data communication line, etc., could be notified by the display and recovered. The necessity of work can be confirmed.

[0015] Therefore, since it is possible to quickly recover from a store to an external machine side such as a security company while making a telephone call, for example, it is possible to always and surely make an emergency call to the outside when a thief intrudes.

Further, according to a second aspect of the present invention, there is provided a merchandise sales data processing apparatus capable of displaying a daily report end screen when a normal response to a daily report with a daily report declaration can be received from the external device. System.

In this invention, when a normal response to the daily report is received from the external device, a daily report end screen is displayed instead of the recovery work request screen. Therefore, in addition to providing the same operation and effect as the case of the first aspect of the present invention, it is possible to obtain confirmation that an emergency call can be made to the outside and to return to the normal operation promptly.

Further, the invention of claim 3 displays the recovery notification screen on condition of a recovery notification declaration made after completion of the recovery work performed after the display of the recovery work request screen, and the data communication line. In the merchandise sales data processing system formed so as to be able to transmit a recovery report to the external device via the external device and to be able to display a re-recovery work request screen when a normal response corresponding to the recovery report cannot be received from the external device is there.

In this invention, the restoration work is performed with reference to the displayed restoration work request screen. When this restoration work is completed, a declaration of a restoration report is made. Then, a recovery notification screen is displayed and a recovery notification is transmitted to the external device via the data communication line. Therefore, it can be understood that the emergency occurrence detection means and the data communication line are normal as in the case of the daily notification.

When a normal response to the recovery message cannot be received from the external device, a re-recovery work request screen is displayed, so that it is possible to know the necessity of more detailed recovery work. Therefore, in addition to providing the same operation and effect as the inventions according to the first and second aspects of the present invention, it is also possible to confirm the end of the recovery work including the emergency occurrence detection means and the normality of the data communication line. it can.

Further, the invention of claim 4 is a commodity sales data processing system which is formed so as to be able to display a restoration notice end screen when a normal response to the restoration notice can be received from the external device.

In this invention, when a normal response in response to the recovery notification is received from the external device, a recovery notification end screen is displayed. Therefore, in addition to providing the same operation and effect as the case of the invention of claim 3, it is possible to surely know that the result of the recovery work is good and to return to the normal work promptly.

Further, the invention according to claim 5 is an emergency occurrence detecting means for detecting the occurrence of an emergency in connection with the opening of the drawer and / or capable of detecting the occurrence of an abnormality in the data communication line and generating an abnormality. When an error is detected, an error occurrence detection notification screen is displayed, and an error detection notification is sent to the external device via the data communication line so that the external device responds to the error detection notification from the external device. A merchandise sales data processing system configured to be able to display a contact request screen for requesting communication with the external device using another communication means different from the data communication line when a response cannot be received.

According to this invention, for example, when it is detected that an abnormality has occurred in the emergency occurrence detection means, the screen for displaying an abnormality occurrence detection report is displayed and the abnormality occurrence detection report is transmitted to the external device via the data communication line. Is done. Therefore, the occurrence of an abnormality can be known from the screen. If a normal response in response to the abnormality detection notification cannot be received from the external device, another communication means different from the data communication line (for example,
A contact request screen for requesting communication with the external device using the telephone) is displayed.

Therefore, in addition to providing the same operation and effect as the inventions of the first to fourth aspects, it is possible to check the emergency notification function during normal business and to use, for example, a telephone line. Inspection of the cause of abnormality occurrence and recovery work can be performed while communicating with the external unit.

Further, the invention according to claim 6 is a product sales data processing system formed so as to be able to display an abnormality inspection work request screen when a normal response in response to an abnormality occurrence detection report can be received from the external device. is there.

In this invention, when a normal response in response to the abnormality detection notification is received from the external device, an abnormality inspection work request screen is displayed. Therefore, in addition to providing the same operation and effect as the case of the invention of claim 5, it is possible to quickly and accurately know that the cause of the abnormality is the emergency occurrence detection means in the own device.

Further, the invention according to claim 7 is a product sales data processing system in which each of the reports includes a store identification code, a report content identification code, and an occurrence time.

In this invention, the daily report, the recovery report, the abnormality detection report, and the like include the store identification code, the report content identification code, and the time of occurrence. The same applies to an emergency call. Therefore, Claim 1 to Claim 6
In addition to providing the same operational effects as in the above inventions, the type of notification and the store can be accurately grasped on the external device side.

Further, the invention according to claim 8 is a commodity sales data processing system which is formed so as to be able to store and maintain each said report and to be able to manage a report history.

In this invention, each message is stored and retained, for example, in chronological order or by type, and its history can be managed. It may be performed on the external device side. Therefore, in addition to providing the same operational effects as those of the inventions of claims 1 to 7, it is possible to find a means or the like which is likely to cause an abnormality and to store a store or the like where an emergency is likely to occur statistically. You can know specifically. From this point, the reliability of the emergency call function can be improved.

Further, the invention according to claim 9 is a commodity sales data processing system wherein the recovery report cannot be made after other reports except the emergency report and the abnormality occurrence report.

According to this invention, after the emergency report, initialization processing (for example, setting of a bill with a tag forming an emergency occurrence detection means) is performed, and after the abnormality detection report, the cause of the abnormality is removed. Although it is necessary, for example, if a recovery message is received immediately after a normal response in response to a daily message, a mistake such as an emergency message is likely to occur. For this reason, it is prohibited to make a recovery report immediately after a report other than the emergency report and the abnormality detection report. Therefore, in addition to providing the same operation and effect as the cases of the inventions of claims 3 to 8,
Furthermore, reports that are easily confused can be reduced.

Further, the invention according to claim 10 is capable of detecting whether or not the drawer is mounted at a predetermined position and detecting the emergency notification when the drawer is mounted at a predetermined position. , A daily sales report, a recovery notification, and an abnormality occurrence detection notification can be transmitted to the external device side.

In this invention, when it is not detected that the drawer is mounted at the predetermined position, each notification is not transmitted to the external device.

Therefore, in addition to providing the same operation and effect as the inventions according to the first to ninth aspects of the present invention, for example, in a system for performing a normal operation of taking out a drawer at the time of collecting money and taking it to the management room. It is possible to reject confusing and useless transmission of each report to an external device, and it has a wide adaptability.

[0037]

Embodiments of the present invention will be described below with reference to the drawings. As shown in FIG. 1, the product sales data processing system includes a plurality of terminals (electronic cash registers 10A to 10N) provided in a store, and each terminal (10) and a security company (external). It has a host computer (external device) 30 and a host computer (external device) 40 disposed at the headquarters (external) and a higher-level device (store controller 20A) communicably connected, and has declared a daily report. When the occurrence of an emergency involving the opening of the drawer is detected later, the screen for displaying the daily report is displayed on the display 17 and the daily report with the daily report declaration is sent to the external device (30) via the data communication line (2 or the like). A message can be transmitted, and a recovery work request screen can be displayed on the display 17 when a normal response to the daily report cannot be received from the external device (30). .

In FIG. 1, each terminal (electronic cash registers 10A to 10N) comprising a computer is connected to a CP.
U11, ROM 12, RAM 13, HDD (hard disk device) 14, keyboard (KB) 16, display (I
ND) 17, a printer (PRT) 15, a drawer (DRW) 18 including an automatic opening device, and an interface (I / F) 19 for a network (for example, LAN) 1 as a data communication line. It can execute processing functions and the like. The drawer 18 is provided with an emergency occurrence detection unit 50 and a drawer attachment presence / absence detection unit 54.

As shown in FIGS. 2 and 3, the drawer 18 has a cash box 185 mounted on the drawer case 180 so as to be openable and closable (appears). The cash box 185 has a plurality of bill accommodating portions 188 and a coin accommodating portion. A money case 187 having a portion 189 is provided.

Here, the emergency occurrence detecting means 50 is a radio wave receiver / receiver 51 attached to the front of the cash register body 10BD, which can transmit radio waves and can receive reflected radio waves.
And a wireless tag 5 that can reflect the radiated radio wave and can be attached to a dummy banknote (may be an actual banknote) 100.
2 are formed.

A plurality of bills 100 (two bills in this embodiment) with the tag 52 are prepared and set in different bill accommodating portions 188. In the case of robbery by a thief, the bills 100 accommodated in the plurality of bill accommodating portions 188 are removed. On the other hand, in the normal case (collection of sales proceeds), even if one banknote 100 with a tag may be taken out, each of the banknotes 101 is not taken out simultaneously from the plurality of banknote storage units 188.

Therefore, a plurality of bills 100 with tags 52 are provided.
Is detected using radio waves, and in this embodiment, the occurrence of an emergency is detected when the detection state continues for a set time.
Also, in order to prevent erroneous detection, the cash box 185
The anti-reflection plate 53 for radio waves is provided on the bottom plate 185B.

If the emergency occurrence detecting means can detect the occurrence of an emergency in connection with the opening of the drawer, the above-mentioned conventional example (for example, JP-A-6-115775,
Japanese Patent Application Laid-Open No. 8-200816).

Here, the drawer attachment presence / absence detection means 54
Magnet 5 provided on the cash box 185 side
6 and a magnet sensor 55 provided on the drawer case 180 side, it is possible to detect whether the drawer 18 (cash box 185) is mounted at a predetermined position (in the drawer case 180) (presence or absence).

In this embodiment, when cash is collected, the drawer 1
8 (185) is a system for performing a normal operation of taking out and taking it to the management room. At the time of the normal operation, there is no risk of money being robbed, so each notification to the confusing and useless external devices (30, 40) is made. It is intended to reject transmission of (emergency report, daily report, recovery report, and abnormality detection report) and to expand adaptability to similar systems. Of course, the pirates never take out the entire drawer 18 (185). This is because a special operation is required to remove the device and it is heavy to escape.

That is, when the drawer attachment presence / absence detection means 54 detects that the drawer 18 (185) is attached at a predetermined position (within 180), an emergency report, a daily report, a recovery report, and an abnormality detection report are issued. External machine (3
(0, 40) side (YES in ST5 of FIG. 4). That is, when it is not detected that the drawer 18 (185) is mounted at the predetermined position (inside 180) (NO in ST5), each notification is not transmitted to the external device.

As shown in FIG. 1, a store controller (upper machine) 20A composed of a computer
1, ROM 22, RAM 23, HDD 24, printer 2
5, each terminal (10) including a keyboard 26, a display 27, an interface (I / F) 28 for a network 1 and an interface (I / F) 29 for a network (for example, ISDN) 2 which is a data communication line. It has a batch management function.

The RAM 23 has a product master file,
A log file 23LF is provided in addition to the sales master file and the like. All the files are backed up by the HDD 24.

The store controller 20A transmits sales data and the like of its own store to the host computer 40 in the head office via the data communication line (2). The security company's host computer (and host computer 4)
0) can be transmitted via the data communication line (2) to the emergency call (FIG. 8).

The host computer 30, which is an external device, includes a CPU 31, a ROM 32, a RAM 33, an HDD shown in FIG.
34, keyboard (KB) 36, display (IND) 37
And an interface (I / F) 39 for the network (data communication line) 2 and has a store management function. One of them is a process including an emergency deployment when an emergency report at the time of occurrence of an emergency is received.

Now, at each terminal (10), a daily report (ST10 YES) for executing the daily report and recovery work request function (ST11) shown in FIG. 4, and a recovery report and inspection work request function (ST21). (Re-recovery notification) [YES in ST20] can be selected (declared). That is, the keyboard 16
The daily report declaration means can be used to make a daily report declaration, and the recovery report declaration can be made using the recovery report declaration means.

Further, it is possible to automatically detect whether or not an abnormality / failure has occurred in the emergency occurrence detection means 50 and the data communication lines (1, 2) (YES in ST30), and when the occurrence of an abnormality is detected. , An abnormality occurrence detection notification and inspection work request function (ST31) can be executed. The data communication lines (1, 2) related to the abnormality occurrence detection notification function include communication interfaces (19, 2).
8, 29, 39). In addition, it is possible to detect not only hardware but also software.

Further, on a regular basis (for example, every day at 17: 0)
0) has a function of detecting the occurrence of an abnormality and reporting the result (YES in ST50, ST51).

Here, the drawer mounting presence / absence detecting means 5
4, the drawer 18 (185) is moved to a predetermined position (180).
(Inside) is detected (see FIG. 4).
In ST5 of YES), when a thief breaks in during normal business and all the banknotes 100 stored in all the banknote storage units 188 are robbed with the drawer 18 opened, the banknotes 100 with the tag 52 are naturally removed. Both sheets are extracted simultaneously and together. Thus, the emergency occurrence detection means 50
Detects the occurrence of an emergency. Then, the detection state continues for a set time (for example, 3 seconds) or more (ST4 in FIG. 4).
If it is 0 (YES), the emergency call function (ST41) is activated.

More specifically, as shown in FIG.
Emergency notification including the store identification code, the notification content (emergency notification) identification code and the occurrence time of the
0A and data communication lines (19, 1, 28, 29,
Is transmitted to the external device (30) via 2) (ST41).
1). Emergency call transmission control means (CPU
11, ROM 12) and emergency message relay transmission control means (CPU 21, ROM 2) in store controller 20A.
Depends on 2). This emergency call is continued until reset (ST412).

At this time, the log control means (CPU 21, ROM 22) in the store controller 20A stores the fact that the notification has been made in the log file 23LF (FIG. 10).
ST60, ST61). The same applies to a daily report, a recovery report, an abnormality detection report, an abnormality presence / absence detection report, and a regular report.

The report data (log data) stored in the log file 23LF is transmitted to the history management request (S
By performing YES in T62, the display can be displayed on the display 27 (ST63) and a printout request (Y in ST64) can be made.
ES) to print out (ST65). This is executed by operating the printer 25.

That is, each report can be stored and managed and the report history can be managed. In addition, history management in which each message is stored and held, for example, in chronological order or by type can be performed. In addition,
This storage and reporting history management is performed by the external device (30, 4).
0) side. Accordingly, it is possible to statistically and concretely find out a means or the like which is likely to cause the occurrence of an abnormality and a store or the like where an emergency is likely to occur. From this point, the reliability of the emergency call function can be improved.

When the external machine (30) receives the emergency call (YES in ST70 of FIG. 11), the store specifying control means (CPU 31, ROM 32) specifies the store (ST7).
1) Emergency deployment instruction screen display control means (CPU 3
1, the ROM 32) displays an emergency deployment instruction screen on the display 37 (ST72), and issues an emergency occurrence alarm by a buzzer (not shown) (ST73). Therefore, the type of the report and the store can be accurately grasped on the side of the external machine (30), and urgent deployment is possible. Increase the probability of arrest of pirates.

The daily report is selected (ST10 in FIG. 4) in order to guarantee the reliable operation of the emergency report. After making the daily report declaration (selection), the drawer 18 is opened as shown in FIG. 2 and FIG. 3, and both the bills 100 with the tag 52 are removed (YE in ST11 in FIG. 4 and YE in ST111 in FIG. 5).
S), the occurrence of an emergency involving the opening of the drawer is detected.

That is, the emergency occurrence detection means 50 detects the occurrence of an emergency. Then, for a set time (for example,
When the detection state continues for 3 seconds or more, the daily report control means (11, 12) transmits a daily report via the store controller 20A and the data communication line (19, 1, 28, 29, 2) (ST112). . In this daily report,
The store identification code, the content of the report (daily report... With a daily report declaration), and the time of occurrence are included.

Further, the screen display control means (CP
U11, ROM12) displays a screen for daily notification on the display 17 (ST113). It can be seen that the message is being sent for daily confirmation. It should be noted that the daily notification may be made using the time when the cashier is available. Also,
It can be selected and executed only multiple times on the same day.

In the external device (30) which has received the daily notification (YES in ST74 of FIG. 11), the right / wrong determination control means (CPU 31, ROM 32) determines whether or not the daily notification is normal (ST75). ). If the daily report response control means (CPU 31, ROM 32) is normal (YES in ST75), the response is normal (ST77), and if not (NO in ST75), an error response (ST7).
8) is sent to the terminal 10A via the store controller 20A.

At this time, the daily report screen display control means (CP
U31, ROM32) displays a daily notification screen on the display 37 (ST76). It can be seen that the message is being sent for daily confirmation.

In FIG. 5, a normal response is received (ST11).
4 and the terminal 10A that has performed ST115 (YES in ST115), the daily report end screen display control means (CPU 11, RO
M12) displays a daily report end screen on the display 17 (S12).
T119). For example, "emergency call function is normal"
To confirm that the operation is normal, and then perform a clear operation (YES in ST120). Get confirmation that an emergency call can be made to the outside (30, 40) and quickly return to normal work.

On the other hand, an error response is received (Y in ST114).
ES, (NO in ST115) or when a response cannot be received (NO in ST114), the recovery work end request screen display control means (CPU 11, ROM 12) displays the display 1
7 displays a recovery work end request screen (ST116).
For example, it is possible to confirm the necessity of the recovery work by looking at "Please perform recovery work because there is a problem with the emergency occurrence detection means or the data communication line" or "Please recover by contacting outside." That is, the store (10, 20) sends the external device (3
The security company on the (0, 40) side can be promptly restored by, for example, making a telephone call, so that an emergency call to the outside can be surely made when a pirate intrudes.

Input of the end of the recovery work (Y in ST117)
ES), the recovery work completion request screen disappears and the completion of the recovery work is stored in the memory (RAM 13) (ST11).
8) is done.

The meaning of this storage is that the initialization processing (for example, the setting of the bill 100 with the tag 52 constituting a part of the emergency occurrence detection means 50) is performed after the emergency notification, and the abnormality occurrence A recovery report is required because the cause is removed, but the one that responded normally to the daily report (1
If the recovery notification is received immediately after 0), it is an emergency notification, but errors such as this are likely to occur. For this reason, it is used to prohibit the recovery report immediately after the report other than the emergency report and the abnormality detection report. As a result, reports that are easily confused can be reduced.

After the restoration work is completed, a restoration report is selected (ST20 in FIG. 4). That is, a recovery report declaration (selection) is made. At this time, the bill 100 with the tag 52 is 2
Both sheets are set in drawers 18 (188, 188).

Then, the recovery notification control means (CPU 11,
The ROM 12) transmits a restoration work notification via the store controller 20A and the data communication line (19, 1, 28, 29, 2) (ST21 in FIG. 4, and ST212 in FIG. 6). The condition that the restoration work end is stored (ST211)
YES).

The restoration notification includes the store identification code,
The contents of the report (recovery report ... with recovery report declaration) include the identification code and the time of occurrence. Further, the recovery notification screen display control means (CPU 11, ROM 12) displays a recovery notification screen on the display 17 (ST213). It can be seen that a recovery report is being issued.

The external device (30) that has received the recovery notification with the recovery notification declaration, which is not shown in FIG. 11, operates in the same manner as the case of the daily notification (ST74 to ST78 in FIG. 11). That is, the right / wrong determination control means (CPU 31, ROM 32) of the external device (30) determines whether or not the recovery notification is normal. Then, the recovery notification response control means (CPU 31, ROM 32) sends a normal response if normal and an error response if not normal to the terminal 10A via the store controller 20A.

At this time, the recovery report screen display control means (CP
U31, ROM32) displays the recovery notification screen on the display 37. It can be seen that the notification is for confirmation that the restoration work has been completed.

In FIG. 6, a normal response is received (ST21).
4, the terminal 10A that has performed the recovery notification end screen display control means (CPU 11, RO
M12) displays a recovery report end screen on the display 17 (S12).
T220). The memory of the end of recovery work is cleared (ST2
19). For example, by seeing "emergency call function is normal" and confirming that it is normal, a clear operation is performed (YES in ST221). Get confirmation that an emergency call can be made to the outside (30, 40) and return to normal business quickly.

On the other hand, an error response is received (Y in ST214).
In the case of ES, ST215 (NO in ST215), or when a response cannot be received (NO in ST214), in this embodiment, the re-recovery work request screen display control means (CPU 11, ROM 1
2) displays a re-recovery work request screen on the display 17 (ST)
216). For example, see "Emergency detection means or the data communication line has a problem, so please perform recovery work again" or "Contact outside to recover again." You can check. That is, the store (1
(0, 20), it is possible to quickly recover by, for example, making a telephone call to a security company or the like on the external machine (30, 40) side.
Emergency calls to outside can be made reliably.

When the end of the re-recovery work is input (YES in ST217), the re-restore work request screen disappears and the end of the re-recovery work is stored in the memory (RAM 13) (ST21).
8) is done. In other words, the system is constructed so that recovery work can be performed multiple times.

Also, during normal business operation, the abnormality occurrence detection control means (CPU 11, ROM 12) provides the emergency occurrence detection means 5 necessary for soundly performing the emergency notification function.
0 and the occurrence of an abnormality or failure in the data communication line (19, 1, 28, 29, 2) (ST30 in FIG. 4), the abnormality occurrence detection report control means (CPU 11, ROM 1
2) transmits an abnormality detection report via the store controller 20A and the data communication line (19, 1, 28, 29, 2) (ST31 in FIG. 4, ST311 in FIG. 7).

The abnormality occurrence detection notification includes the store identification code, the content of the notification (error occurrence detection notification) identification code, and the time of occurrence. In addition, the screen display control means (CPU 11, ROM 12) during the abnormality occurrence detection notification is
7 displays a screen indicating that an abnormality has been detected (ST31).
2). It can be seen that an abnormality occurrence detection report is being performed.

At this time, the data communication lines (19, 1, 2,
If an abnormality has occurred in 8, 29, 2), an acknowledge response is not obtained from the external device (30) even if the transmission operation is performed (NO in ST313, NO in ST314), and the data communication is performed. A telephone communication request screen display control means (CPU11, RO) for prompting communication to the external device (30) using another communication means (for example, telephone) different from the line (1, 2).
M12) displays a telephone communication request screen on the display 17 (ST)
318). Therefore, prompt contact and recovery are made by seeing, for example, "Please contact the outside by telephone to indicate that the communication line is abnormal."

When an abnormality has occurred in the emergency occurrence detection means 50, the external machine (30) which has received the abnormality occurrence detection report is not shown in FIG. ST74 to ST78). That is, the correct / incorrect determination control means (CPU 3
1, ROM 32) determines whether or not the abnormality occurrence detection report is normal. Then, the abnormality occurrence detection report response control means (CPU 31, ROM 32) sends a normal response if normal and an error response if not normal to the terminal 10A via the store controller 20A.

At this time, the abnormality occurrence detection message screen display control means (CPU 31, ROM 32) displays the abnormality occurrence detection message screen on the display 37. It can be seen that an abnormality has occurred on the terminal 10A side.

In FIG. 7, terminal 10A that has received a normal (acknowledgment) response (YES in ST313, YES in ST314) displays an abnormal inspection request screen display control means (CPU 1
1, ROM 12) displays an abnormality inspection request screen on the display 17 (ST315). For example, it is possible to check quickly by seeing "Check whether a bill with a tag is set".

Entering the end of the inspection work (Y in ST316)
ES), the abnormality inspection request screen disappears and the end of the inspection work is stored in the memory (RAM 13) (ST317). In other words, this is because the inspection can be performed a plurality of times.

Further, at a regular time (eg, 17:00) (YES in ST50 of FIG. 4), the abnormality occurrence detection control means (CPU 11, ROM 12) and the abnormality occurrence detection notification control means (CPU 11, ROM 12) An abnormality occurrence detection and an abnormality occurrence detection notification are performed (ST
51, FIG. 9).

That is, it is determined whether or not an abnormality / failure has occurred in the emergency occurrence detection means 50 and the data communication lines (19, 1, 28, 29, 2) necessary for properly exerting the emergency call function. When the presence / absence is detected (ST511 in FIG. 9), the abnormality occurrence / absence detection notification control means (11, 12) causes the store controller 20A and the data communication line (19,
An abnormality occurrence presence / absence detection report is transmitted via 1, 28, 29, 2) (ST512).

It is also possible to detect the presence or absence of an abnormality, for example, every hour, store the result, and read out and transmit the latest data at regular intervals.

The abnormality occurrence detection report includes the store identification code, the contents of the report (error occurrence detection report) identification code, and the time of occurrence. In addition, a screen display control unit (CPU11, ROM12) during an abnormality occurrence detection notification report
Displays a message indicating that an abnormality has occurred or not, on the display 17 (ST513). It can be seen that an abnormality occurrence detection report is being performed.

The external device (30) that has received the abnormality occurrence detection notification operates in the same manner as the case of daily notification (ST74 to ST78 in FIG. 11), which is not shown in FIG.
That is, the right / wrong judgment control means (CPU
31, ROM 32) determines whether or not the abnormality occurrence detection notification is normal. Then, the abnormality occurrence detection report response control means (CPU 31, ROM 32) sends a normal response when the status is normal, and an error response when the status is not normal.
The terminal 10A via the store controller 20A
Send to

In the terminal 10A, the data communication line (1
9, 9, 28, 29, and 2), an acknowledge response is not obtained from the external device (30) even if the transmission operation is performed (NO in ST514 in FIG. 9, and NO in ST515). N
O), the telephone communication request screen display control means (C) to prompt the communication to the external device (30) using another communication means (for example, telephone) different from the data communication line (1, 2).
PU 11 and ROM 12) display a telephone communication request screen on the display 17 (ST519). Therefore, prompt contact and recovery are made by seeing, for example, "There is no response, please contact the outside by telephone". The display disappears by the clear operation (YES in ST520).

In FIG. 9, in terminal 10A which has received a normal (acknowledgment) response (YES in ST514, YES in ST515), an abnormality occurrence check request screen display control means (CPU 11, ROM 12) causes display 17 to display an abnormality. The presence / absence check request screen is displayed (ST516). For example,
See "Please check for the occurrence of abnormalities."

Entering the end of the inspection work (Y in ST517)
ES), the error occurrence inspection request screen disappears and the end of the inspection work is stored in the memory (RAM 13) (ST5).
18) is performed. In other words, this is because the inspection can be performed a plurality of times.

[0092] At the time of cash collection, cash box 1
When the drawer 85 is removed from the drawer case 180, the drawer 18 (185)
Is not detected at the predetermined position (inside 180) (NO in ST5 of FIG. 4), so that even if an emergency report or a daily report declaration or a recovery report declaration is made due to erroneous operation or error, the report is not sent to the outside. It is not transmitted to (30, 40).

[0093]

According to the first aspect of the present invention, when the occurrence of an emergency involving the opening of the drawer is detected after the declaration of the daily report, the screen for displaying the daily report can be displayed and the data communication line can be displayed. A daily report can be sent to an external device.
The merchandise sales data processing system is formed so that a recovery work request screen can be displayed when a normal response to the daily report cannot be received from the external device, so that the operation of the emergency report function can be confirmed. Therefore, an emergency call to the outside can always and reliably be made when a thief intrudes.

According to the second aspect of the present invention, the daily report end screen is formed to be able to be displayed when a normal response to the daily report can be received from the external device.
In addition to providing the same effects as in the case of the invention, it is possible to obtain confirmation that an emergency call can be made to the outside and quickly return to normal work.

According to the third aspect of the present invention, a recovery notification screen is displayed under the condition of a recovery notification declaration, and a recovery notification can be transmitted to an external device via a data communication line. Since a re-recovery work request screen is formed so that it can be displayed when a normal response to the notification cannot be received, the same effect as that of the inventions according to claims 1 and 2 can be obtained. Further, it is possible to confirm the end of the recovery work including the emergency occurrence detecting means and the normality of the data communication line.

According to the fourth aspect of the present invention, when a normal response in response to the recovery notification can be received from the external device, the recovery notification end screen is formed so as to be displayed.
In addition to the effects similar to those of the invention of the first aspect, it is possible to surely know that the result of the restoration work is good, and to quickly return to normal work.

Further, according to the fifth aspect of the present invention, the emergency occurrence detecting means for detecting the occurrence of an emergency in connection with the opening of the drawer and / or the abnormal state when the abnormality is detected in the data communication line. An error detection notification screen can be displayed and an error detection notification can be sent to an external device via a data communication line.If a normal response to the error detection notification cannot be received from the external device, the data communication line Since the communication request screen for requesting communication with the external device using another different communication means is formed so as to be displayed, the same effects as those of the inventions of claims 1 to 4 can be obtained. In addition to this, it is possible to check the emergency notification function during normal work, and to check the cause of the abnormality and repair it while communicating with the external unit using, for example, a telephone line. The perform.

Further, according to the invention of claim 6, when a normal response in response to the abnormality detection notification is received from the external device, the abnormality inspection work request screen is formed so as to be displayed. In addition to the effect similar to that of the invention of the first aspect, it is possible to quickly and accurately know that the cause of the abnormality is the emergency occurrence detection means in the own device.

Further, according to the invention of claim 7, since each report includes a store identification code, a report content identification code, and an occurrence time, the same as in the first to sixth aspects of the present invention. In addition to the above effects, the type of report and the store can be accurately grasped on the external device side.

Further, according to the invention of claim 8, each message is formed so as to be able to store and manage the report history, so that the same effects as those of the inventions of claims 1 to 7 can be obtained. In addition to being able to play, it is possible to find out means that are likely to cause an abnormality and to know statistically and specifically stores that are likely to cause an emergency. From this point, the reliability of the emergency call function can be improved.

Further, according to the ninth aspect of the present invention, since the recovery notification cannot be made after any other notification except the emergency notification and the abnormality occurrence detection notification, the invention according to the third to eighth aspects is possible. In addition to providing the same effect as in the case (1), reports that are more easily confused can be reduced.

Further, according to the tenth aspect of the present invention,
10. An emergency report, a daily report, a recovery report, and an abnormality detection report can be transmitted to an external machine when it is detected that the drawer is mounted at a predetermined position. In addition to providing the same effects as in the inventions described above, in addition to the above, in a system in which a drawer is normally taken out at the time of collecting money and taken out to a management room, confusing and useless notification transmission to an external unit is excluded. Can be as well as adaptable.

[Brief description of the drawings]

FIG. 1 is an overall block diagram showing an embodiment of the present invention.

FIG. 2 is a side view for explaining a drawer and an emergency detection unit.

FIG. 3 is a plan view for explaining a drawer and an emergency detection unit.

FIG. 4 is a flowchart for explaining the overall operation of each terminal.

FIG. 5 is a flowchart for explaining a daily report operation of each terminal.

FIG. 6 is a flowchart for explaining a recovery notification operation of each terminal.

FIG. 7 is a flowchart for explaining an abnormality occurrence detection notification operation of each terminal.

FIG. 8 is a flowchart for explaining an emergency call operation of each terminal.

FIG. 9 is a flowchart for explaining a periodic notification operation of each terminal.

FIG. 10 is a flowchart for explaining the operation of the store controller.

FIG. 11 is a flowchart for explaining the operation of the external device.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 Network (data communication line) 100 Banknote 2 Network (data communication line) 10A-10N Electronic cash register (terminal ... commodity sales data processing system) 16 Keyboard 17 Indicator 18 Drawer 180 Drawer case 185 Cash box 187 Money case 188 Banknote storage Unit 189 Coin storage unit 19 Interface (data communication line) 20 Store controller (upper machine: product sales data processing system) 23 RAM 23LF Log file 25 Printer 26 Keyboard 27 Display 28, 29 Interface (data communication line) 30 Host computer ( External device) 37 Display 39 Interface (data communication line) 40 Host computer (External device) 50 Emergency occurrence detection means 51 Radio wave emission Shin 52 tags 53 radio wave reflection preventing plate 54 drawer mounting detecting means 55 magnet sensor 56 Magnet

 ────────────────────────────────────────────────── ─── Continuing from the front page (72) Inventor Gira, Watanabe 3-21-1, Nihonbashi-Hamacho, Chuo-ku, Tokyo Nihonbashi F Tower Inside Tec Co., Ltd. (72) Inventor Hiroshi Magami 3--21, Nihonbashi-hamacho, Chuo-ku, Tokyo No. 1 Nihonbashi F-Tower F-term in TEC Co., Ltd. F-term (reference) 3E042 BA03 BA10 CD10 CE06 DA01 DA10 EA01 5B049 AA01 BB11 CC00 CC03 CC31 DD00 EE02 EE56 EE59 FF01 FF02 FF07 GG02 GG05 GG07 5C087 AA02 AA11 CC33 DD30 GG36 GG66

Claims (10)

[Claims] An information processing apparatus is provided in a store, has a drawer for storing money, and is formed so as to be capable of making an emergency call to an external device via a data communication line when an occurrence of an emergency is detected in connection with opening of the drawer. In the merchandise sales data processing system, when the occurrence of an emergency involving the opening of the drawer is detected after declaring a daily report, a daily report screen is displayed and the external device is connected to the external device via the data communication line. A merchandise sales data processing system configured to transmit a daily report with a daily report declaration and to display a recovery work request screen when a normal response to the daily report cannot be received from the external device. 2. The commodity sales data processing system according to claim 1, wherein a daily report end screen can be displayed when a normal response to the daily report with the daily report declaration can be received from the external device. 3. A recovery notification in-progress screen is displayed on condition of a recovery notification declaration made after the recovery work performed after the display of the recovery work request screen is completed, and is transmitted to the external device via the data communication line. 3. The merchandise sales data processing according to claim 1 or 2, wherein a recovery notification is formed to be transmittable, and a re-recovery work request screen is displayed when a normal response to the recovery notification cannot be received from the external device. system. 4. The merchandise sales data processing system according to claim 3, wherein a recovery notification termination screen is displayed when a normal response to the recovery notification is received from the external device. 5. An emergency occurrence detection means for detecting the occurrence of an emergency in connection with the opening of the drawer, and / or detecting an occurrence of an abnormality in the data communication line and detecting an abnormality when the occurrence of an abnormality is detected. Displaying a screen during the occurrence detection report and forming an abnormality occurrence detection report to the external unit via the data communication line so that transmission is possible, and when it is not possible to receive a normal response in response to the abnormality occurrence detection report from the external unit, The communication device according to any one of claims 1 to 4, wherein a communication request screen for requesting communication with the external device using another communication means different from the data communication line can be displayed. Product sales data processing system. 6. The merchandise sales data processing system according to claim 5, wherein an abnormal inspection work request screen can be displayed when a normal response in response to the abnormality occurrence detection report can be received from the external device. 7. The merchandise sales data processing system according to claim 1, wherein each report includes a store identification code, a report content identification code, and an occurrence time. 8. The merchandise sales data processing system according to claim 1, wherein the respective reports are formed so as to be able to store and retain the reports and to be able to manage the report history. 9. The product sale according to claim 3, wherein the recovery report cannot be made after other reports except the emergency report and the abnormality detection report. Data processing system. 10. It is possible to detect whether or not the drawer is mounted at a predetermined position, and to detect the emergency call when the drawer is mounted at a predetermined position.
10. The system according to claim 1, wherein a daily report, a recovery report, and an abnormality detection report are transmitted to the external device.
The merchandise sales data processing system described in any one of the above items.