ITMI20040519A1 - Un sistema informatico di aiuto azionabile dall'utilizzatore - Google Patents
Un sistema informatico di aiuto azionabile dall'utilizzatoreInfo
- Publication number
- ITMI20040519A1 ITMI20040519A1 IT000519A ITMI20040519A ITMI20040519A1 IT MI20040519 A1 ITMI20040519 A1 IT MI20040519A1 IT 000519 A IT000519 A IT 000519A IT MI20040519 A ITMI20040519 A IT MI20040519A IT MI20040519 A1 ITMI20040519 A1 IT MI20040519A1
- Authority
- IT
- Italy
- Prior art keywords
- operated
- user
- aid system
- computer aid
- computer
- Prior art date
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/451—Execution arrangements for user interfaces
- G06F9/453—Help systems
Landscapes
- Engineering & Computer Science (AREA)
- Software Systems (AREA)
- Theoretical Computer Science (AREA)
- Human Computer Interaction (AREA)
- Physics & Mathematics (AREA)
- General Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
- User Interface Of Digital Computer (AREA)
- Information Transfer Between Computers (AREA)
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US45630503P | 2003-03-20 | 2003-03-20 | |
US10/636,128 US7836401B2 (en) | 2003-03-20 | 2003-08-07 | User operable help information system |
Publications (1)
Publication Number | Publication Date |
---|---|
ITMI20040519A1 true ITMI20040519A1 (it) | 2004-06-18 |
Family
ID=32965811
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
IT000519A ITMI20040519A1 (it) | 2003-03-20 | 2004-03-18 | Un sistema informatico di aiuto azionabile dall'utilizzatore |
Country Status (4)
Country | Link |
---|---|
US (1) | US7836401B2 (it) |
JP (1) | JP2004288195A (it) |
DE (1) | DE102004012839B4 (it) |
IT (1) | ITMI20040519A1 (it) |
Cited By (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN112669166A (zh) * | 2014-10-02 | 2021-04-16 | 斯纳普公司 | 短时消息图库 |
US11972014B2 (en) | 2014-05-28 | 2024-04-30 | Snap Inc. | Apparatus and method for automated privacy protection in distributed images |
Families Citing this family (28)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20050153688A1 (en) * | 2004-01-12 | 2005-07-14 | International Business Machines Corporation | Displaying help resources associated with prioritized help messages |
US20050166148A1 (en) * | 2004-01-28 | 2005-07-28 | Garding Phillip D. | Interactive user message system and method |
US20110029892A1 (en) * | 2004-10-14 | 2011-02-03 | Cerulean Studios | System and Method For Integrating Advanced Multimedia Features Within An Instant Messaging Environment |
US7603701B2 (en) * | 2005-06-30 | 2009-10-13 | Xerox Corporation | Tools for access to databases via internet protocol networks |
US20070220429A1 (en) * | 2006-03-17 | 2007-09-20 | Microsoft Corporation | Layered customization of a help user interface |
US8099664B2 (en) * | 2006-03-17 | 2012-01-17 | Microsoft Corporation | Dynamic help user interface control with secured customization |
DE102006040655A1 (de) * | 2006-08-30 | 2008-03-20 | Robert Bosch Gmbh | Elektrisches Gerät mit einer Bedienungsanleitungsroutine und Verfahren zur Information eines Nutzers des elektrischen Geräts |
US8595635B2 (en) * | 2007-01-25 | 2013-11-26 | Salesforce.Com, Inc. | System, method and apparatus for selecting content from web sources and posting content to web logs |
US7882090B2 (en) * | 2007-03-14 | 2011-02-01 | Microsoft Corporation | Customizing help content |
US20090132919A1 (en) * | 2007-11-15 | 2009-05-21 | International Business Machines Corporation | Appending Hover Help to Hover Help for a User Interface |
US8250472B2 (en) * | 2007-12-21 | 2012-08-21 | International Business Machines Corporation | Documentation system |
US8612880B2 (en) * | 2008-03-07 | 2013-12-17 | Inware, Llc | System and method for document management |
US20100077325A1 (en) * | 2008-09-24 | 2010-03-25 | Maya Barnea | In Situ Editing of GUI Features |
US8418070B2 (en) * | 2008-10-08 | 2013-04-09 | Sap Ag | Developing user interface element settings |
US8386929B2 (en) * | 2010-06-22 | 2013-02-26 | Microsoft Corporation | Personal assistant for task utilization |
US20120084180A1 (en) * | 2010-10-01 | 2012-04-05 | Dowdell Catherine D | Personal Growth System, Methods, and Products |
US8849931B2 (en) * | 2011-03-15 | 2014-09-30 | Idt Messaging, Llc | Linking context-based information to text messages |
US9430583B1 (en) | 2011-06-10 | 2016-08-30 | Salesforce.Com, Inc. | Extracting a portion of a document, such as a web page |
DE102011081600A1 (de) * | 2011-08-25 | 2013-02-28 | Bayerische Motoren Werke Aktiengesellschaft | Verfahren zum Betreiben eines Fahrzeuginformationssystems, Fahrzeuginformationssystem und Computerprogramm |
US10192176B2 (en) | 2011-10-11 | 2019-01-29 | Microsoft Technology Licensing, Llc | Motivation of task completion and personalization of tasks and lists |
US9195653B2 (en) * | 2011-10-24 | 2015-11-24 | Google Inc. | Identification of in-context resources that are not fully localized |
US9753926B2 (en) | 2012-04-30 | 2017-09-05 | Salesforce.Com, Inc. | Extracting a portion of a document, such as a web page |
US20140195908A1 (en) * | 2013-01-07 | 2014-07-10 | Frank Brunswig | Uniform value help and value check |
US8850315B1 (en) * | 2013-07-11 | 2014-09-30 | Cloud Coaching International LLC | System and method for superimposing a context-sensitive virtual agent on a web-based user interface |
US9910925B2 (en) * | 2013-11-15 | 2018-03-06 | International Business Machines Corporation | Managing searches for information associated with a message |
CN105100372B (zh) * | 2014-04-29 | 2017-12-26 | 北京壹人壹本信息科技有限公司 | 会议记录方法及移动终端 |
US9529605B2 (en) * | 2014-08-27 | 2016-12-27 | Microsoft Technology Licensing, Llc | Customizing user interface indicators based on prior interactions |
US10628137B1 (en) | 2016-12-29 | 2020-04-21 | Cerner Innovation, Inc. | User interface customization |
Family Cites Families (40)
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US5121475A (en) * | 1988-04-08 | 1992-06-09 | International Business Machines Inc. | Methods of dynamically generating user messages utilizing error log data with a computer system |
WO1990001190A1 (en) | 1988-07-20 | 1990-02-08 | International Business Machines Corporation | Help provision in a data processing system |
GB2272311A (en) * | 1992-11-10 | 1994-05-11 | Ibm | Call management in a collaborative working network. |
US5434965A (en) * | 1992-12-23 | 1995-07-18 | Taligent, Inc. | Balloon help system |
US5563805A (en) * | 1994-08-16 | 1996-10-08 | International Business Machines Corporation | Multimedia context-sensitive real-time-help mechanism for use in a data processing system |
JP2957938B2 (ja) * | 1995-03-31 | 1999-10-06 | ミツビシ・エレクトリック・インフォメイション・テクノロジー・センター・アメリカ・インコーポレイテッド | ウインドウ制御システム |
US6035264A (en) * | 1996-11-26 | 2000-03-07 | Global Maintech, Inc. | Electronic control system and method for externally controlling process in a computer system with a script language |
EP0881567B1 (en) * | 1997-05-28 | 2003-10-08 | Agilent Technologies, Inc. (a Delaware corporation) | Online documentation and help system for computer-based systems |
US6259445B1 (en) * | 1997-07-07 | 2001-07-10 | Informix, Inc. | Computer-based documentation and instruction |
US6145096A (en) * | 1998-05-06 | 2000-11-07 | Motive Communications, Inc. | Method, system and computer program product for iterative distributed problem solving |
US6199061B1 (en) * | 1998-06-17 | 2001-03-06 | Microsoft Corporation | Method and apparatus for providing dynamic help topic titles to a user |
US6314449B1 (en) * | 1998-08-28 | 2001-11-06 | International Business Machines Corporation | Method and system for accessing application log messages appearing in a web-based user interface in a distributed network |
US6665395B1 (en) * | 1998-12-11 | 2003-12-16 | Avaya Technology Corp. | Automatic call distribution system using computer network-based communication |
US6565608B1 (en) | 1998-12-16 | 2003-05-20 | Microsoft Corporation | Method and system for customizing alert messages |
US6615240B1 (en) * | 1998-12-18 | 2003-09-02 | Motive Communications, Inc. | Technical support chain automation with guided self-help capability and option to escalate to live help |
US6339436B1 (en) | 1998-12-18 | 2002-01-15 | International Business Machines Corporation | User defined dynamic help |
US6594697B1 (en) * | 1999-05-20 | 2003-07-15 | Microsoft Corporation | Client system having error page analysis and replacement capabilities |
US6539499B1 (en) * | 1999-10-06 | 2003-03-25 | Dell Usa, L.P. | Graphical interface, method, and system for the provision of diagnostic and support services in a computer system |
US20010049722A1 (en) | 2000-01-14 | 2001-12-06 | Bush Bradley B. | Method and apparatus of providing advice or services to one or more users |
GB2360609A (en) * | 2000-03-22 | 2001-09-26 | Ibm | Dynamically generating expanded user messages in a computer system |
US6836801B1 (en) * | 2000-10-12 | 2004-12-28 | Hewlett-Packard Development Company, L.P. | System and method for tracking the use of a web tool by a web user by using broken image tracking |
US6728761B2 (en) * | 2000-10-12 | 2004-04-27 | Hewlett-Packard Development Company, L.P. | System and method for tracking usage of multiple resources by requesting for retrieving a non-existent files, and causing query information to be stored in an error log |
US20040236843A1 (en) * | 2001-11-15 | 2004-11-25 | Robert Wing | Online diagnosing of computer hardware and software |
US6865268B1 (en) * | 2001-01-16 | 2005-03-08 | Charles Terence Matthews | Dynamic, real-time call tracking for web-based customer relationship management |
US6944800B2 (en) * | 2001-05-11 | 2005-09-13 | Dell Products L.P. | Dynamic display of personal computer support information |
US20040029567A1 (en) * | 2001-05-25 | 2004-02-12 | Timmins Timothy A. | Technique for effectively providing personalized communications and information assistance services |
US6959294B2 (en) | 2001-07-10 | 2005-10-25 | Microsoft Corporation | Context-based help engine and dynamic help |
US6978307B2 (en) * | 2001-07-19 | 2005-12-20 | Hewlett-Packard Development Company, L.P. | Apparatus and method for providing customer service |
US7194685B2 (en) | 2001-08-13 | 2007-03-20 | International Business Machines Corporation | Method and apparatus for tracking usage of online help systems |
US6871322B2 (en) * | 2001-09-06 | 2005-03-22 | International Business Machines Corporation | Method and apparatus for providing user support through an intelligent help agent |
US20040049547A1 (en) * | 2001-12-21 | 2004-03-11 | Matthews W. Donald | Methods for providing information over networks responsive to digital device user requests |
US20040139156A1 (en) * | 2001-12-21 | 2004-07-15 | Matthews W. Donald | Methods of providing direct technical support over networks |
US6910159B2 (en) * | 2002-02-20 | 2005-06-21 | Microsoft Corporation | System and method for gathering and automatically processing user and debug data for mobile devices |
US20030187672A1 (en) * | 2002-04-01 | 2003-10-02 | Sun Microsystems, Inc. | Method, system, and program for servicing customer product support requests |
WO2004025913A2 (en) * | 2002-09-12 | 2004-03-25 | Navin Communications, Inc. | Communications systems and methods for exchanging messages between users |
US7020254B2 (en) * | 2002-10-28 | 2006-03-28 | Bellsouth Intellectual Property Corporation | Escalation tracking system |
US7278114B2 (en) * | 2002-12-30 | 2007-10-02 | Viewspace Technologies | Method and apparatus for managing display of popup windows |
KR100546323B1 (ko) * | 2003-04-01 | 2006-01-26 | 삼성전자주식회사 | 정밀한 아날로그 제어 동작을 수행할 수 있는 제어 시스템및 제어 방법 |
US20050081188A1 (en) * | 2003-10-14 | 2005-04-14 | Kumar Anand R. | Method and apparatus for providing integrated customer care and work-flow management |
US7277884B2 (en) * | 2004-02-17 | 2007-10-02 | Microsoft Corporation | Method and system for generating help files based on user queries |
-
2003
- 2003-08-07 US US10/636,128 patent/US7836401B2/en active Active
-
2004
- 2004-03-16 DE DE102004012839A patent/DE102004012839B4/de not_active Expired - Fee Related
- 2004-03-18 IT IT000519A patent/ITMI20040519A1/it unknown
- 2004-03-22 JP JP2004083407A patent/JP2004288195A/ja active Pending
Cited By (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US11972014B2 (en) | 2014-05-28 | 2024-04-30 | Snap Inc. | Apparatus and method for automated privacy protection in distributed images |
CN112669166A (zh) * | 2014-10-02 | 2021-04-16 | 斯纳普公司 | 短时消息图库 |
US11855947B1 (en) | 2014-10-02 | 2023-12-26 | Snap Inc. | Gallery of ephemeral messages |
CN112669166B (zh) * | 2014-10-02 | 2024-06-04 | 斯纳普公司 | 短时消息图库 |
Also Published As
Publication number | Publication date |
---|---|
US7836401B2 (en) | 2010-11-16 |
DE102004012839A1 (de) | 2004-10-07 |
US20040187082A1 (en) | 2004-09-23 |
JP2004288195A (ja) | 2004-10-14 |
DE102004012839B4 (de) | 2006-11-30 |
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