IL249818A0 - Video call center - Google Patents

Video call center

Info

Publication number
IL249818A0
IL249818A0 IL249818A IL24981816A IL249818A0 IL 249818 A0 IL249818 A0 IL 249818A0 IL 249818 A IL249818 A IL 249818A IL 24981816 A IL24981816 A IL 24981816A IL 249818 A0 IL249818 A0 IL 249818A0
Authority
IL
Israel
Prior art keywords
call center
video call
video
center
call
Prior art date
Application number
IL249818A
Other languages
Hebrew (he)
Other versions
IL249818B (en
Original Assignee
The Video Call Center Llc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US14/320,567 external-priority patent/US9654731B2/en
Application filed by The Video Call Center Llc filed Critical The Video Call Center Llc
Publication of IL249818A0 publication Critical patent/IL249818A0/en
Publication of IL249818B publication Critical patent/IL249818B/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/14—Digital output to display device ; Cooperation and interconnection of the display device with other functional units
    • G—PHYSICS
    • G09—EDUCATION; CRYPTOGRAPHY; DISPLAY; ADVERTISING; SEALS
    • G09G—ARRANGEMENTS OR CIRCUITS FOR CONTROL OF INDICATING DEVICES USING STATIC MEANS TO PRESENT VARIABLE INFORMATION
    • G09G5/00—Control arrangements or circuits for visual indicators common to cathode-ray tube indicators and other visual indicators
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/16—Arrangements for providing special services to substations
    • H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1813—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/16—Arrangements for providing special services to substations
    • H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1813—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
    • H04L12/1818—Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/40—Support for services or applications
    • H04L65/403—Arrangements for multi-party communication, e.g. for conferences
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • H04M3/567—Multimedia conference systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
    • H04N21/21—Server components or server architectures
    • H04N21/218—Source of audio or video content, e.g. local disk arrays
    • H04N21/2187—Live feed
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/80—Generation or processing of content or additional data by content creator independently of the distribution process; Content per se
    • H04N21/85—Assembly of content; Generation of multimedia applications
    • H04N21/854—Content authoring
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N5/00—Details of television systems
    • H04N5/222—Studio circuitry; Studio devices; Studio equipment
    • H04N5/262—Studio circuits, e.g. for mixing, switching-over, change of character of image, other special effects ; Cameras specially adapted for the electronic generation of special effects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/14—Systems for two-way working
    • H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
    • H04N7/147—Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/14—Systems for two-way working
    • H04N7/15—Conference systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/14—Systems for two-way working
    • H04N7/15—Conference systems
    • H04N7/152—Multipoint control units therefor
    • G—PHYSICS
    • G09—EDUCATION; CRYPTOGRAPHY; DISPLAY; ADVERTISING; SEALS
    • G09G—ARRANGEMENTS OR CIRCUITS FOR CONTROL OF INDICATING DEVICES USING STATIC MEANS TO PRESENT VARIABLE INFORMATION
    • G09G2340/00—Aspects of display data processing
    • G09G2340/04—Changes in size, position or resolution of an image
    • G09G2340/0407—Resolution change, inclusive of the use of different resolutions for different screen areas
    • G09G2340/0435—Change or adaptation of the frame rate of the video stream
    • G—PHYSICS
    • G09—EDUCATION; CRYPTOGRAPHY; DISPLAY; ADVERTISING; SEALS
    • G09G—ARRANGEMENTS OR CIRCUITS FOR CONTROL OF INDICATING DEVICES USING STATIC MEANS TO PRESENT VARIABLE INFORMATION
    • G09G2340/00—Aspects of display data processing
    • G09G2340/04—Changes in size, position or resolution of an image
    • G09G2340/0442—Handling or displaying different aspect ratios, or changing the aspect ratio
IL249818A 2014-06-30 2015-06-29 Video call center IL249818B (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US14/320,567 US9654731B2 (en) 2012-08-20 2014-06-30 Video call center
PCT/US2015/038387 WO2016003942A1 (en) 2014-06-30 2015-06-29 Video call center

Publications (2)

Publication Number Publication Date
IL249818A0 true IL249818A0 (en) 2017-03-30
IL249818B IL249818B (en) 2022-08-01

Family

ID=55019889

Family Applications (1)

Application Number Title Priority Date Filing Date
IL249818A IL249818B (en) 2014-06-30 2015-06-29 Video call center

Country Status (8)

Country Link
EP (1) EP3161816A4 (en)
JP (2) JP6727196B2 (en)
KR (1) KR102430657B1 (en)
CN (1) CN106663413B (en)
AU (3) AU2015284320A1 (en)
CA (1) CA2953797C (en)
IL (1) IL249818B (en)
WO (1) WO2016003942A1 (en)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2017184620A1 (en) * 2016-04-18 2017-10-26 The Video Call Center, Llc Caller queue process and system to manage incoming video callers
CN109257546A (en) * 2018-09-26 2019-01-22 北京大米未来科技有限公司 A kind of image display method, device, electronic equipment and medium

Family Cites Families (20)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5621789A (en) * 1993-09-01 1997-04-15 Teknekron Infoswitch Corporation Method and system for integrating a plurality of call center agent performance enhancement modules
JPH07162822A (en) * 1993-12-02 1995-06-23 Nippon Telegr & Teleph Corp <Ntt> Multi-spot conference speaker display system
BR0015150A (en) * 1999-10-29 2002-07-16 United Video Properties Inc Videoconferencing systems using television sets
US6603854B1 (en) * 2000-02-25 2003-08-05 Teltronics, Inc. System and method for evaluating agents in call center
JP4099958B2 (en) * 2001-06-06 2008-06-11 三菱電機株式会社 Digital broadcast receiver
JP4232419B2 (en) * 2001-09-18 2009-03-04 ソニー株式会社 TRANSMISSION DEVICE, TRANSMISSION METHOD, CONTENT DISTRIBUTION DEVICE, CONTENT DISTRIBUTION METHOD, AND PROGRAM
JP2003333572A (en) * 2002-05-08 2003-11-21 Nippon Hoso Kyokai <Nhk> Virtual customer forming apparatus and method thereof, virtual customer forming reception apparatus and method thereof, and virtual customer forming program
AU2003303107A1 (en) * 2002-12-31 2004-08-23 Heimbecher Enterprises, Llc System and method for identifying a caller using associated sounds
JP4243140B2 (en) * 2003-06-11 2009-03-25 日本放送協会 Data transmitting apparatus, data transmitting program and data receiving apparatus, data receiving program and data transmitting / receiving method
US7810050B2 (en) * 2005-03-28 2010-10-05 Panasonic Corporation User interface system
US7797186B2 (en) * 2005-10-18 2010-09-14 Donnelly Andrew Dybus Method and system for gathering and recording real-time market survey and other data from radio listeners and television viewers utilizing telephones including wireless cell phones
EP2124139A4 (en) * 2006-12-22 2013-01-09 Panasonic Corp User interface device
US10356366B2 (en) * 2007-05-31 2019-07-16 Sony Interactive Entertainment America Llc System and method for taking control of a system during a commercial break
JP2009100193A (en) * 2007-10-16 2009-05-07 Yamaha Corp Selection support device and selection support system
KR101276199B1 (en) * 2009-08-10 2013-06-18 한국전자통신연구원 System and Method for providing IPTV distance Broadcasting service of Audience Participation
JP3159996U (en) * 2010-03-05 2010-06-10 隆司 内山 Interactive television broadcasting device
JP5432805B2 (en) * 2010-04-05 2014-03-05 日本電信電話株式会社 Speaking opportunity equalizing method, speaking opportunity equalizing apparatus, and speaking opportunity equalizing program
JP2012015715A (en) * 2010-06-30 2012-01-19 Nec Corp Echo determination system
US8723914B2 (en) * 2010-11-19 2014-05-13 Cisco Technology, Inc. System and method for providing enhanced video processing in a network environment
US8767031B2 (en) * 2012-08-20 2014-07-01 Wolzien Llc Video call center

Also Published As

Publication number Publication date
CN106663413B (en) 2020-01-17
AU2021203218A1 (en) 2021-06-10
KR20170024065A (en) 2017-03-06
JP2017529024A (en) 2017-09-28
IL249818B (en) 2022-08-01
CA2953797C (en) 2023-03-07
EP3161816A1 (en) 2017-05-03
WO2016003942A1 (en) 2016-01-07
EP3161816A4 (en) 2018-03-07
KR102430657B1 (en) 2022-08-08
JP2020123955A (en) 2020-08-13
CA2953797A1 (en) 2016-01-07
AU2023208123A1 (en) 2023-08-17
JP6727196B2 (en) 2020-07-22
CN106663413A (en) 2017-05-10
AU2015284320A1 (en) 2017-01-19

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