HUP0400876A2 - Conversational prompting method for voice-controlled information and inquiry services involving computer telephony - Google Patents
Conversational prompting method for voice-controlled information and inquiry services involving computer telephonyInfo
- Publication number
- HUP0400876A2 HUP0400876A2 HU0400876A HUP0400876A HUP0400876A2 HU P0400876 A2 HUP0400876 A2 HU P0400876A2 HU 0400876 A HU0400876 A HU 0400876A HU P0400876 A HUP0400876 A HU P0400876A HU P0400876 A2 HUP0400876 A2 HU P0400876A2
- Authority
- HU
- Hungary
- Prior art keywords
- user
- dialogue
- voice
- during
- computer telephony
- Prior art date
Links
- 238000000034 method Methods 0.000 title abstract 3
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
- H04M3/42323—PBX's with CTI arrangements
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
- Exchange Systems With Centralized Control (AREA)
- Selective Calling Equipment (AREA)
Abstract
(57) Eljárás hangvezérelt információs, hírközlési és összeköttetésiszolgálatok dialógusvezérlésére számítógépes telefónia bevonásával,amelynek során felhasználó által történő hívás esetén a hozzáférésijogosultság vizsgálatát követően grafikus szerkesztő segítségévelfolyamatleíróként előállított vezérlőprogramot a dialógusvezérlésreindítják és amelynek során a dialógusvezetést szervervezéreltenbeszélőtől függetlenül működő, kulcsszavakra reagáló beszédfelismerőmodul segítségével hajtják végre. A felhasználó számára erőforrásokvezérlésére szolgáló vezérlőmodulon keresztül a mindenkori szolgálatkeretén belül a dialógusvezetésre rendelkezésre álló összes CTIinformációbeviteli modult (5, 6) és információkiadó modult (4)egyidejűleg párhuzamosan rendelkezésre bocsátják, amelyeket állandómegfigyelés alatt tartanak. A felhasználó már az üdvözlés során ahozzárendelt információbeviteli modulokon (5, 6) keresztül adialógusba aktívan bekapcsolódhat. A dialógust a felhasználó általkiválasztott helyen folytathatják. Ó
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
DE19725421 | 1997-06-16 | ||
PCT/EP1998/003606 WO1998058487A1 (de) | 1997-06-16 | 1998-06-16 | Verfahren zur dialogsteuerung sprachgesteuerter informations- und auskunftsdienste unter einbeziehung von computertelefonie |
Publications (1)
Publication Number | Publication Date |
---|---|
HUP0400876A2 true HUP0400876A2 (en) | 2004-08-30 |
Family
ID=7832633
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
HU0400876A HUP0400876A2 (en) | 1997-06-16 | 1998-06-16 | Conversational prompting method for voice-controlled information and inquiry services involving computer telephony |
Country Status (12)
Country | Link |
---|---|
US (1) | US6504914B1 (hu) |
EP (1) | EP0990339B1 (hu) |
JP (1) | JP2002511219A (hu) |
CN (1) | CN1260932A (hu) |
AT (1) | ATE229720T1 (hu) |
AU (1) | AU8337598A (hu) |
CA (1) | CA2294870C (hu) |
DE (1) | DE59806634D1 (hu) |
ES (1) | ES2187042T3 (hu) |
HU (1) | HUP0400876A2 (hu) |
IL (1) | IL133477A0 (hu) |
WO (1) | WO1998058487A1 (hu) |
Families Citing this family (15)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
DE10040466C2 (de) * | 2000-08-18 | 2003-04-10 | Bosch Gmbh Robert | Verfahren zur Steuerung einer Spracheingabe und -ausgabe |
US6891932B2 (en) * | 2001-12-11 | 2005-05-10 | Cisco Technology, Inc. | System and methodology for voice activated access to multiple data sources and voice repositories in a single session |
US6910911B2 (en) | 2002-06-27 | 2005-06-28 | Vocollect, Inc. | Break-away electrical connector |
US20050010418A1 (en) * | 2003-07-10 | 2005-01-13 | Vocollect, Inc. | Method and system for intelligent prompt control in a multimodal software application |
US7359918B2 (en) * | 2003-09-26 | 2008-04-15 | American Tel-A-Systems, Inc. | System and method for intelligent script swapping |
US20050238145A1 (en) * | 2004-04-22 | 2005-10-27 | Sbc Knowledge Ventures, L.P. | User interface for "how to use" application of automated self service call center |
US20060140357A1 (en) * | 2004-12-27 | 2006-06-29 | International Business Machines Corporation | Graphical tool for creating a call routing application |
US7593962B2 (en) * | 2005-02-18 | 2009-09-22 | American Tel-A-Systems, Inc. | System and method for dynamically creating records |
USD626949S1 (en) | 2008-02-20 | 2010-11-09 | Vocollect Healthcare Systems, Inc. | Body-worn mobile device |
US20090216534A1 (en) * | 2008-02-22 | 2009-08-27 | Prakash Somasundaram | Voice-activated emergency medical services communication and documentation system |
US8386261B2 (en) | 2008-11-14 | 2013-02-26 | Vocollect Healthcare Systems, Inc. | Training/coaching system for a voice-enabled work environment |
US8659397B2 (en) | 2010-07-22 | 2014-02-25 | Vocollect, Inc. | Method and system for correctly identifying specific RFID tags |
USD643400S1 (en) | 2010-08-19 | 2011-08-16 | Vocollect Healthcare Systems, Inc. | Body-worn mobile device |
USD643013S1 (en) | 2010-08-20 | 2011-08-09 | Vocollect Healthcare Systems, Inc. | Body-worn mobile device |
US9600135B2 (en) | 2010-09-10 | 2017-03-21 | Vocollect, Inc. | Multimodal user notification system to assist in data capture |
Family Cites Families (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5181237A (en) * | 1990-10-12 | 1993-01-19 | At&T Bell Laboratories | Automation of telephone operator assistance calls |
DE4401518A1 (de) * | 1994-01-20 | 1995-07-27 | Telefonbau & Normalzeit Gmbh | Verfahren zum Betreiben eines automatischen Bestellsystems in Kommunikations-Vermittlungsanlagen |
CA2197456A1 (en) * | 1994-08-12 | 1996-02-22 | Robert M. Pacilio | System and method for scripting |
US5652789A (en) * | 1994-09-30 | 1997-07-29 | Wildfire Communications, Inc. | Network based knowledgeable assistant |
US5530852A (en) * | 1994-12-20 | 1996-06-25 | Sun Microsystems, Inc. | Method for extracting profiles and topics from a first file written in a first markup language and generating files in different markup languages containing the profiles and topics for use in accessing data described by the profiles and topics |
US5915010A (en) * | 1996-06-10 | 1999-06-22 | Teknekron Infoswitch | System, method and user interface for data announced call transfer |
US6064666A (en) * | 1996-11-15 | 2000-05-16 | International Business Machines Corporation | Cross service common user image association |
-
1998
- 1998-06-16 CA CA002294870A patent/CA2294870C/en not_active Expired - Fee Related
- 1998-06-16 WO PCT/EP1998/003606 patent/WO1998058487A1/de active IP Right Grant
- 1998-06-16 ES ES98933617T patent/ES2187042T3/es not_active Expired - Lifetime
- 1998-06-16 JP JP50371899A patent/JP2002511219A/ja active Pending
- 1998-06-16 EP EP98933617A patent/EP0990339B1/de not_active Expired - Lifetime
- 1998-06-16 AT AT98933617T patent/ATE229720T1/de active
- 1998-06-16 DE DE59806634T patent/DE59806634D1/de not_active Expired - Lifetime
- 1998-06-16 CN CN98806165A patent/CN1260932A/zh active Pending
- 1998-06-16 HU HU0400876A patent/HUP0400876A2/hu unknown
- 1998-06-16 US US09/446,161 patent/US6504914B1/en not_active Expired - Lifetime
- 1998-06-16 IL IL13347798A patent/IL133477A0/xx not_active IP Right Cessation
- 1998-06-16 AU AU83375/98A patent/AU8337598A/en not_active Abandoned
Also Published As
Publication number | Publication date |
---|---|
WO1998058487A1 (de) | 1998-12-23 |
IL133477A0 (en) | 2001-04-30 |
EP0990339B1 (de) | 2002-12-11 |
ES2187042T3 (es) | 2003-05-16 |
EP0990339A1 (de) | 2000-04-05 |
CN1260932A (zh) | 2000-07-19 |
DE59806634D1 (de) | 2003-01-23 |
ATE229720T1 (de) | 2002-12-15 |
US6504914B1 (en) | 2003-01-07 |
AU8337598A (en) | 1999-01-04 |
CA2294870A1 (en) | 1998-12-23 |
CA2294870C (en) | 2006-08-01 |
JP2002511219A (ja) | 2002-04-09 |
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