FR2807263B1 - Systeme de gestion d'appels telephoniques entrants - Google Patents

Systeme de gestion d'appels telephoniques entrants

Info

Publication number
FR2807263B1
FR2807263B1 FR0003953A FR0003953A FR2807263B1 FR 2807263 B1 FR2807263 B1 FR 2807263B1 FR 0003953 A FR0003953 A FR 0003953A FR 0003953 A FR0003953 A FR 0003953A FR 2807263 B1 FR2807263 B1 FR 2807263B1
Authority
FR
France
Prior art keywords
management system
telephone call
call management
incoming telephone
incoming
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
FR0003953A
Other languages
English (en)
Other versions
FR2807263A1 (fr
Inventor
Jacky Forestier
Michel Guillard
Catherine Mondet
Violette Rousselet
Henri Riviere
Jean Pierre Gaillard
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Orange SA
Original Assignee
France Telecom SA
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by France Telecom SA filed Critical France Telecom SA
Priority to FR0003953A priority Critical patent/FR2807263B1/fr
Priority to PCT/FR2001/000926 priority patent/WO2001074048A2/fr
Priority to AU2001246652A priority patent/AU2001246652A1/en
Publication of FR2807263A1 publication Critical patent/FR2807263A1/fr
Application granted granted Critical
Publication of FR2807263B1 publication Critical patent/FR2807263B1/fr
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/60—Semi-automatic systems, i.e. in which the numerical selection of the outgoing line is under the control of an operator
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42195—Arrangements for calling back a calling subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2218—Call detail recording
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5108—Secretarial services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H04M3/546—Arrangements for diverting calls for one subscriber to another predetermined subscriber in private branch exchanges

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
  • Telephonic Communication Services (AREA)
FR0003953A 2000-03-29 2000-03-29 Systeme de gestion d'appels telephoniques entrants Expired - Fee Related FR2807263B1 (fr)

Priority Applications (3)

Application Number Priority Date Filing Date Title
FR0003953A FR2807263B1 (fr) 2000-03-29 2000-03-29 Systeme de gestion d'appels telephoniques entrants
PCT/FR2001/000926 WO2001074048A2 (fr) 2000-03-29 2001-03-27 Systeme de gestion d'appels telephoniques entrants
AU2001246652A AU2001246652A1 (en) 2000-03-29 2001-03-27 System for managing incoming telephone calls

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
FR0003953A FR2807263B1 (fr) 2000-03-29 2000-03-29 Systeme de gestion d'appels telephoniques entrants

Publications (2)

Publication Number Publication Date
FR2807263A1 FR2807263A1 (fr) 2001-10-05
FR2807263B1 true FR2807263B1 (fr) 2002-06-14

Family

ID=8848599

Family Applications (1)

Application Number Title Priority Date Filing Date
FR0003953A Expired - Fee Related FR2807263B1 (fr) 2000-03-29 2000-03-29 Systeme de gestion d'appels telephoniques entrants

Country Status (3)

Country Link
AU (1) AU2001246652A1 (fr)
FR (1) FR2807263B1 (fr)
WO (1) WO2001074048A2 (fr)

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2086694C (fr) * 1992-03-05 1996-12-31 Steven K. Miller Systeme, methode et programme de traitement de donnees pour etablir une interface programmable entre un poste de travail et un serveur d'archives permettant de stocker automatiquement les informations sur les transactions telephoniques
FI95525C (fi) * 1993-11-09 1996-02-12 Icl Data Oy Informaatiojärjestelmä puhelinvaihdetta varten
GB9616589D0 (en) * 1996-08-07 1996-09-25 Harper John Telephone system

Also Published As

Publication number Publication date
WO2001074048A2 (fr) 2001-10-04
AU2001246652A1 (en) 2001-10-08
WO2001074048A3 (fr) 2002-03-07
FR2807263A1 (fr) 2001-10-05

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Legal Events

Date Code Title Description
ST Notification of lapse

Effective date: 20151130