FI980327A - Menetelmä puhelujen välittämiseksi - Google Patents

Menetelmä puhelujen välittämiseksi Download PDF

Info

Publication number
FI980327A
FI980327A FI980327A FI980327A FI980327A FI 980327 A FI980327 A FI 980327A FI 980327 A FI980327 A FI 980327A FI 980327 A FI980327 A FI 980327A FI 980327 A FI980327 A FI 980327A
Authority
FI
Finland
Prior art keywords
procedure
telephone calls
mediating
mediating telephone
calls
Prior art date
Application number
FI980327A
Other languages
English (en)
Swedish (sv)
Other versions
FI980327A0 (fi
FI115434B (fi
Inventor
Lauri Isotalo
Original Assignee
Helsingin Puhelin Oyj
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Helsingin Puhelin Oyj filed Critical Helsingin Puhelin Oyj
Priority to FI980327A priority Critical patent/FI115434B/fi
Publication of FI980327A0 publication Critical patent/FI980327A0/fi
Priority to US09/622,012 priority patent/US6671366B1/en
Priority to DE19982873T priority patent/DE19982873T1/de
Priority to PCT/FI1999/000118 priority patent/WO1999044373A1/en
Publication of FI980327A publication Critical patent/FI980327A/fi
Priority to NO20003943A priority patent/NO20003943L/no
Priority to SE0002833A priority patent/SE516737C2/sv
Application granted granted Critical
Publication of FI115434B publication Critical patent/FI115434B/fi

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/58—Arrangements providing connection between main exchange and sub-exchange or satellite
    • H04Q3/62—Arrangements providing connection between main exchange and sub-exchange or satellite for connecting to private branch exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5237—Interconnection arrangements between ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/009—Arrangements for interconnection between switching centres in systems involving PBX or KTS networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
    • H04M2203/6018—Subscriber or terminal logon/logoff
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13176—Common channel signaling, CCS7
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322—PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13345—Intelligent networks, SCP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13548—Indexing scheme relating to selecting arrangements in general and for multiplex systems call modeling, e.g. Basic Call State Model

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Physics & Mathematics (AREA)
  • Astronomy & Astrophysics (AREA)
  • General Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Exchange Systems With Centralized Control (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
  • Mobile Radio Communication Systems (AREA)
FI980327A 1998-02-12 1998-02-12 Menetelmä puhelujen välittämiseksi FI115434B (fi)

Priority Applications (6)

Application Number Priority Date Filing Date Title
FI980327A FI115434B (fi) 1998-02-12 1998-02-12 Menetelmä puhelujen välittämiseksi
US09/622,012 US6671366B1 (en) 1998-02-12 1999-02-12 Method of connecting calls
DE19982873T DE19982873T1 (de) 1998-02-12 1999-02-12 Verfahren zum Verbinden von Anrufen
PCT/FI1999/000118 WO1999044373A1 (en) 1998-02-12 1999-02-12 Method of connecting calls
NO20003943A NO20003943L (no) 1998-02-12 2000-08-04 FremgangsmÕte for oppkobling av anrop
SE0002833A SE516737C2 (sv) 1998-02-12 2000-08-07 Förfarande för samtalsförbindning

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
FI980327A FI115434B (fi) 1998-02-12 1998-02-12 Menetelmä puhelujen välittämiseksi
FI980327 1998-02-12

Publications (3)

Publication Number Publication Date
FI980327A0 FI980327A0 (fi) 1998-02-12
FI980327A true FI980327A (fi) 1999-08-13
FI115434B FI115434B (fi) 2005-04-29

Family

ID=8550835

Family Applications (1)

Application Number Title Priority Date Filing Date
FI980327A FI115434B (fi) 1998-02-12 1998-02-12 Menetelmä puhelujen välittämiseksi

Country Status (6)

Country Link
US (1) US6671366B1 (fi)
DE (1) DE19982873T1 (fi)
FI (1) FI115434B (fi)
NO (1) NO20003943L (fi)
SE (1) SE516737C2 (fi)
WO (1) WO1999044373A1 (fi)

Families Citing this family (19)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FI109751B (fi) * 1999-06-28 2002-09-30 Nokia Corp Menetelmä ja järjestelmä puheluiden automaattiseksi jakamiseksi
FI110910B (fi) * 2000-08-22 2003-04-15 Elisa Solutions Oy Menetelmä ja järjestelmä puhelinvaihteenhoitajan työn helpottamiseksi
DE10111495A1 (de) * 2001-03-09 2002-09-19 Siemens Ag Vorrichtung und Verfahren zum Vermitteln von ankommenden Anrufen an Teilnehmer eines Telekommunikationsnetzes
EP1241600A1 (de) * 2001-03-13 2002-09-18 Siemens Schweiz AG Verfahren und Kommunikationssystem zur Generierung von Antwortmeldungen
ATE383725T1 (de) * 2001-11-20 2008-01-15 Ericsson Telefon Ab L M Verfahren, vorrichtung und anordnung in einem telekommunikationsnetz zur kontrolle und ermöglichung von erweiterten diensten und benutzerschnittstellen in einem mobiltelefon
NO317790B1 (no) * 2001-12-21 2004-12-13 Phonename As Fremgangsmate og system for kopling av telefonsamtaler i digitale telefonsystemer
GB2386290B (en) * 2003-03-14 2006-01-04 Davide Antilli System and method for the establishment of a connnection between a contact requester and a communications centre
US20050190744A1 (en) * 2004-02-27 2005-09-01 Xian-He Sun Method of informing a callee of an attempted telephone call by means of internet protocol messaging
FI116554B (fi) * 2004-05-14 2005-12-15 Elisa Oyj Menetelmä puhelinvaihdepalvelun toteuttamiseksi
JP2007013726A (ja) * 2005-06-30 2007-01-18 Toshiba Corp サーバ装置
JP4550705B2 (ja) * 2005-09-22 2010-09-22 株式会社東芝 サーバ装置
US8369265B2 (en) * 2008-08-07 2013-02-05 Ringcentral, Inc. Remote call control for mobile telecommunication devices and services
US20110195694A1 (en) * 2010-02-08 2011-08-11 Mitel Networks Corporation Desktop mobile information provider
US9002350B1 (en) 2010-09-02 2015-04-07 Ringcentral, Inc. Unified caller identification across multiple communication modes
US8369847B1 (en) 2010-09-13 2013-02-05 Ringcentral, Inc. Mobile devices having a common communication mode
US9439054B2 (en) * 2011-01-11 2016-09-06 GreatCall, Inc. Emergency call redirection systems and methods
US8311528B2 (en) 2011-01-11 2012-11-13 GreatCall, Inc. Emergency call redirection systems and methods
US9445250B2 (en) 2011-01-11 2016-09-13 GreatCall, Inc. Emergency call placement systems and methods
US8467514B1 (en) 2012-04-09 2013-06-18 Ringcentral, Inc. Cross-platform presence

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5271058A (en) * 1989-11-27 1993-12-14 Unifi Communications Corporation Switchless automatic call distribution system used with a combination of networks
US5036535A (en) * 1989-11-27 1991-07-30 Unifi Communications Corporation Switchless automatic call distribution system
JP2874119B2 (ja) * 1991-03-01 1999-03-24 富士通株式会社 複数端末への着信呼分散サービス方式
US5206901A (en) * 1991-12-23 1993-04-27 At&T Bell Laboratories Method and apparatus for alerting multiple telephones for an incoming call
FI100075B (fi) * 1994-11-11 1997-09-15 Ericsson Telefon Ab L M Järjestelmä tilaajatiedon hallitsemiseksi puhelinverkossa

Also Published As

Publication number Publication date
DE19982873T1 (de) 2001-07-26
SE516737C2 (sv) 2002-02-26
NO20003943D0 (no) 2000-08-04
NO20003943L (no) 2000-10-06
FI980327A0 (fi) 1998-02-12
WO1999044373A1 (en) 1999-09-02
SE0002833L (sv) 2000-08-07
SE0002833D0 (sv) 2000-08-07
FI115434B (fi) 2005-04-29
US6671366B1 (en) 2003-12-30

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