FI66696B - FOERFARANDE FOER FOERVERKLIGANDE AV EN TILL EN PERSON BUNDEN ANROPNINGSPROCESS - Google Patents

Description

66696

A method for implementing a personalized invitation process

The invention relates to a method for implementing a personalized paging process in an internal communication of a factory, office or other similar organization using a communication system capable of two-way signaling and fixed terminal cabling, such as a high-speed telephone system, in which method 10 - locates k.o. persons belonging to the organization on the basis of communication between the bodies permanently connected to the said communication system and the detectors carried with them by persons capable of wireless communication, 15 - transmitting information on localized persons to the central unit of the communication system from the location to be used for directing invitations addressed to them to the terminal of the communication system closest to them, paging, monitoring working hours, access control and forwarding messages, e.g. about the person's absence, to the person seeking to reach him.

25 Offices, like many other premises, often have many different systems in place today for communication between different people or for monitoring people's movements. These systems include: 30 - telephone - emergency telephone (intercom) - pager - working time monitoring system - access control system 35 Studies have shown and it is easy to identify in practice that the key problem within organizations is reaching people, 2 66696 and that none of the above solve the organisation's communication problem (it has been shown, for example, that organizations that already have 100% telephones nevertheless have intentions to purchase both mobile telephones, 5 working time monitors and pagers).

In addition, it is recognized that the solutions in use or otherwise well-known are all discrete in nature, despite the fact that different types of systems, such as telephones and pagers, are often connected to work together.

Recent research has shown that the inaccessibility of individuals is not due to the technical shortcomings of the existing systems, but to the fact that individuals 15 account for only about 50% of the total working time in the so-called at their own workplace. In addition, it has been found that very effective systems for locating persons, such as paging systems, cannot guarantee a person peace of mind at work. Indeed, it has been shown that technically increasingly effective communication 20 reinforces psychological factors related to human performance, such as the need for peace at work. The one-sidedness of well-known technical communications is reflected in the fact that while a system can locate a person when he or she wants to be reachable, and that a person can also shut himself or herself inaccessible when he or she wants peace of mind, returnable to the applicant, which information would be valuable to the applicant.

It is therefore an object of the present invention to provide a method for implementing a personalized call process, based on which a communication system is capable of performing the functions of all the above-mentioned systems by means of a single set of hardware.

By means of the method according to the invention, the position of the person in question the premises can be automatically located, so that calls to the person are automatically routed to him. The central idea of the invention is that in conventional systems, such as a telephone by dialing a telephone number in a telephone number, in the vicinity of which a person is assumed to be located, 5 people themselves are called in the method of the invention.

The method according to the invention can be implemented by combining a number of technical solutions known per se from known systems in such a way that a system entity operating in a unique manner is formed, by means of which a number of separate systems can be replaced.

This method according to the invention is known for sending a selective enrollment query to said detectors and for sending a response containing said identifier containing a fixed identification code to said fixed bodies by said detectors.

The method according to the invention can be implemented by a communication system consisting of separate terminals located in different spaces, which enable two-to-20 simultaneous voice communication and communication, equipment for efficient control of these terminals, e.g. a control panel, personal identifiers carried by persons and identifiers integrated in the terminals.

The method is based on the use of a conventional communication system corresponding to a high-speed telephone system, comprising a central processing unit or a distributed arrangement implementing the functions of the central processing unit and terminals connected to it directly by cabling, and detectors 30 carried by persons. The terminals and the central processing unit can be used to establish normal voice connections within the system or to transmit information by means of a display device which may be included in the terminal. An example of such a high-speed telephone system is Sähköliikute Oy's 35 high-speed telephone system, type SLO 1000.

The essence of such a communication system is that between the terminals and the central unit can take place mo-favorite directional voice and data communications over the predominant 4 66 696 sevan speech connection / that for this purpose, no separate additional cables, and that the structure of the system automatically enables the calling party identification, i.e. the terminals already the communication between the exchange identifies from which terminal each connection or message originates, whereby, of course, the location of the detectors connected to the communication system is also known.

Also connected to this communication system are means capable of wireless communication with portable detectors. According to the method, said means sensors are further arranged in such a way that only one of them at a time is able to identify the detector carried by the person. This is practically accomplished by integrating these elements into the terminals of the communication system.

A portable detector is a compact, battery- or battery-powered device with a short-range transmitter and receiver that is programmed with a fixed or freely changeable unique identifier in the system.

Sensors connected to the communication system and preferably to its terminals can independently inquire whether there are one or more detectors in their immediate vicinity. If there are any, this query causes the detector to send its ID to the receiving device of the terminal using the agreed response procedure. These forward to the Central Unit information about which detectors are in their vicinity, i.e. in fact information about where a person can be reached. Suitable devices for performing wireless communication in the restricted state 30 are, for example, devices similar to those used for wireless remote control of televisions.

Although perhaps the most preferred embodiment of the method according to the invention is to perform personal identification by means of communication between bodies integrated in the communication system terminals and portable detectors, in some cases it may be advantageous to perform personal identification by a central transmitter integrated in the communication system central unit. based on the response sent to the sensors integrated in the communication system terminals. The centralized transmitter can also transmit information about the contact attempt to the wanted person, even if his or her 5 location does not allow the voice connection to be opened immediately. The reverse procedure, in which the terminals perform the query and the response is sent directly to the central unit, can also be used if these operations are synchronized in time with each other.

The central idea of the invention - a person-bound calling process - means that when using the method according to the invention, it is not necessary to search for a specific person via a telephone number, but the call can be connected to him directly regardless of his location. The voice path 15 between the applicant and the requested nearby terminal can open automatically. Since the method does not contact any telephone number, but directly a person, telephone numbers can be replaced, for example, by alphanumeric personal identification numbers, which are used when calling 20 such persons. This, of course, requires that the terminals be equipped with an alphanumeric keypad. If the terminal also has a display device (e.g. a 4-8 character alphanumeric or numeric display), information about the location and status of persons obtained by the method according to the invention can be placed in different types of modes, e.g. a person wants to be unreachable (busy mode) Since the method 30 integrates both paging and e.g. working time monitoring, feedback information on these functions (such as sick leave, summer vacation, etc.) is also presented to the user.

By means of the method according to the invention, the importance of features familiar from telephones and speed telephones, such as call transfer, message omission, secretarial switching, etc., is reduced.

66696

The system differs from pagers in the following ways: Enrollment commands sent to portable detectors do not have to be selective, so that commonly used but cumbersome tuned circuits are not needed because each detector has its own fixed identifier, which is sent to a proximity identifier. The detector is thus capable of two-way communication and includes electronic components necessary for logical reasoning, with which the simultaneous operation of several detectors around the same detector becomes possible.

The main difference between a paging receiver and a portable detector is that the location of a person and the detection of his or her status are fully automatic without the intervention of the person concerned.

In known two-way communication localization methods based on the use of radio frequencies, ultrasound or infrared signals or combinations thereof, the method of the invention differs substantially in that the system component required to locate a person is not a detached system, as in other known solutions. Thus, no separate transmitter / receiver equipment, separate cabling, radio or carrier equipment is required.

Since in the system according to the method all detectors operate on the same carrier frequency and the interface of simultaneous transmissions is avoided by a short bearer-30 travel requirement and a logical communication procedure between detectors and detectors, the code message sent by the detector may contain other k.o. information describing the person’s status, such as that the person wants to be unreachable.

35 The information that the person is in the organization but wants to be at peace is communicated to the applicant. This additional benefit achieved by the method 7 66696 also distinguishes the system operating according to the method from other known one-way or two-way paging systems.

Central to the method according to the invention is that, due to the short range requirement, a simple method, such as, for example, infrared, ultrasonic or other similar transmission method, can be used as the data transmission method between the detectors and the detectors.

When using a centralized transmitter, radio waves or inductive switching can be utilized in the communication between this 10 and the detectors, as in current wireless pagers.

Since the personal identifier is not intended to be used to send or receive speech, the central problem of 2-15-way-to-speech paging receivers, power consumption, must be circumvented. A voice connection is established between two terminals, only the location of the person in the system is transferred from the detector to the communication system.

In order not to increase the data flow from the possible 20 independent polls of the transceiver devices, the smart grid principle known from remote access technology, i.e. that only information about changes is transmitted to the exchange, can be used between the terminals and the exchange. The resulting delay is then likely to follow the 25-depth function and depend on the number of changes. This means that the terminal includes memory means that remember which detectors were located in the vicinity of the terminal in the previous polling round, and that when comparing the data stored in the new round 30, the changes are detected and forwarded to the exchange.

Essential here is that, regardless of the increasing need for signaling, the relatively slow data transmission method known from high-speed telephone technology, such as that applied in said SLO 1000 high-speed telephone system, can also be utilized and is also structurally feasible at low cost.

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It is also essential for the method according to the invention that the distributed file management methods known from mainframe technology 5 can be utilized by utilizing the transceiver devices and the computer-type components forming part of the exchange. This means that both the exchange and the sensors in the voice terminals maintain a complete or partial picture of the location and status information of the detectors. The above methods all contribute to keeping the internal communication of the system 10 within practical manageability.

The above-mentioned method forms an entity which enables the implementation of a functional system even in larger applications without the technical limitations or shortcomings of the known solutions 15 in terms of information transfer capacity.

Thus, the method of the invention includes two types of independent location information transmission; an independent 20 query by the transceiver device about the status of its environment and the transmission of changes in status information to the exchange. Based on the information transferred to the center, an address table is maintained, which allows calls to be routed to the desired persons in the system, regardless of their location. This type of table-25 can be easily implemented, for example, in connection with a computer-controlled time-division telephone exchange such as SLO 1000.

The method can also be used in the manner already referred to above, in that the presence of the personal identifier in the storage rack is monitored and the information obtained is used for monitoring working hours.

By placing a separate sensor on the restricted access door, the door can be automatically closed or opened as the person approaches this. The M-35 method can therefore also be used to replace separate working time monitoring devices and, in many applications, separate access control devices.

9 66696

The method according to the invention thus integrates the additional devices required for each application, such as, for example, the devices required for the registration of working time, the mobile telephone, the paging devices, the working time monitoring devices, the access monitoring devices and the presence monitoring devices.

In its basic form, the invention is directed to communication within an organization, but the invention also covers communications that occur to the organization from the outside or from outside the organization. The system 10 operating according to the method of the invention thus also replaces a conventional telephone.

Claims (3)

10. , 66696 PaLentL.i.vaal.j.mukst.'L: 1. A method for implementing a personalized calling process in an internal communication of a factory, office or other similar organization using a communication system capable of two-way signaling and fixed terminal cabling, such as an emergency telephone system in which the method - locates the on the basis of the communication between the bodies permanently connected to the said communication system and the detectors carried with them by persons capable of wireless communication with them, - transmitting information on localized persons to a file from the location of persons for use in directing invitations to them to the nearest communication system terminal, paging, working time monitoring, access control and forwarding messages, e.g. sending a response containing an identification code by said detectors to said k organs. A method according to claim 1, characterized in that the interference between the simultaneous transmissions of a plurality of said fixed elements is avoided by means of a short-range data transmission method such as an infrared or ultrasonic method. A method according to claim 1, characterized in that when said detectors respond, information about the location of said wanted person and his desire to be reachable is transmitted to the person trying to reach said person. A method according to claim 1, characterized in that said interrogation and response procedure takes place between a member and a detector integrated in a terminal of the communication system. A method according to claim 1, characterized in that said interrogation takes place between an element integrated in the exchange of the communication system and a detector and said response of the detector takes place via an element integrated in one of the terminals of the communication system. A method according to claim 3, characterized in that said interrogation is performed by a body integrated in one of the terminals of the communication system and said response of the detector takes place via a body integrated in the system center synchronized with the interrogation 15. Method according to claim 3 or 4, characterized in that said interrogation is performed by a body connected to the communication system and located in the vicinity of the doors, wherein information on the location and identity of the person is used to open said doors. A method according to claim 4, characterized in that the ability of the communication system for simultaneous two-way data transmission is used when transmitting responses to the communication system exchange. 12 6 6696 1. For the purpose of providing an account to a person in connection with the internal communication process 5 and in a factory to an office or to a visually impaired organization, for a duplex signaling cable cable communication system, which has a terminal or other connection fast cable, sasom ett internt telefonsys-tem, används, vid vilket förfarande 10 - account näranda organization hörande personer lokali- seras head basis -pabla indicator, 15. data on the localization of persons on the communication system centrally and in the fall of the genome and on the account of the communication system, the busy placering does not turn, and the position of the person on the ground 20 and for the first time for the purposes of this Regulation nalen i komunikationssystemet, för personsökning, arbetstidskontroll, övervakning av rörel-ser och förmedling av meddelanden account exempel om frän-varon av en person account en person som försöker na honom, 25 Indicators and alternatives to these indicators are given after the rapid identification of the weight of the indicators for these indicators. 30 2. A patent according to claim 1, which interprets as an interference with the same velocity as in the case of the present invention, provides methods and data processing for the use of infrared or external processing. 35 3. The first patent claim 1, which relates to the subject matter of the patent,