FI20001958A - Menetelmä puheluiden ja puhelinpalvelun toimintojen ohjaamiseksi - Google Patents

Menetelmä puheluiden ja puhelinpalvelun toimintojen ohjaamiseksi Download PDF

Info

Publication number
FI20001958A
FI20001958A FI20001958A FI20001958A FI20001958A FI 20001958 A FI20001958 A FI 20001958A FI 20001958 A FI20001958 A FI 20001958A FI 20001958 A FI20001958 A FI 20001958A FI 20001958 A FI20001958 A FI 20001958A
Authority
FI
Finland
Prior art keywords
telephone service
service functions
controlling calls
calls
controlling
Prior art date
Application number
FI20001958A
Other languages
English (en)
Swedish (sv)
Other versions
FI20001958A0 (fi
Inventor
Lauri Isotalo
Original Assignee
Elisa Comm Oyj
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Elisa Comm Oyj filed Critical Elisa Comm Oyj
Priority to FI20001958A priority Critical patent/FI20001958A/fi
Publication of FI20001958A0 publication Critical patent/FI20001958A0/fi
Priority to PCT/FI2001/000764 priority patent/WO2002021858A1/en
Priority to AU2001284078A priority patent/AU2001284078A1/en
Publication of FI20001958A publication Critical patent/FI20001958A/fi

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/64—Distributing or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/12—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place intelligent networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/18—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place wireless networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13098—Mobile subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13175—Graphical user interface [GUI], WWW interface, visual indication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13204—Protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13282—Call forward, follow-me, call diversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13345—Intelligent networks, SCP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13377—Recorded announcement

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephonic Communication Services (AREA)
FI20001958A 2000-09-05 2000-09-05 Menetelmä puheluiden ja puhelinpalvelun toimintojen ohjaamiseksi FI20001958A (fi)

Priority Applications (3)

Application Number Priority Date Filing Date Title
FI20001958A FI20001958A (fi) 2000-09-05 2000-09-05 Menetelmä puheluiden ja puhelinpalvelun toimintojen ohjaamiseksi
PCT/FI2001/000764 WO2002021858A1 (en) 2000-09-05 2001-09-04 Method for controlling calls and operations in a telephone service
AU2001284078A AU2001284078A1 (en) 2000-09-05 2001-09-04 Method for controlling calls and operations in a telephone service

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
FI20001958A FI20001958A (fi) 2000-09-05 2000-09-05 Menetelmä puheluiden ja puhelinpalvelun toimintojen ohjaamiseksi

Publications (2)

Publication Number Publication Date
FI20001958A0 FI20001958A0 (fi) 2000-09-05
FI20001958A true FI20001958A (fi) 2002-03-06

Family

ID=8559022

Family Applications (1)

Application Number Title Priority Date Filing Date
FI20001958A FI20001958A (fi) 2000-09-05 2000-09-05 Menetelmä puheluiden ja puhelinpalvelun toimintojen ohjaamiseksi

Country Status (3)

Country Link
AU (1) AU2001284078A1 (fi)
FI (1) FI20001958A (fi)
WO (1) WO2002021858A1 (fi)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FI121255B (fi) 2004-10-08 2010-08-31 Sap Ag Menetelmä ja laite liikkuvien puhelinpalveluagenttien tavoitettavuuden hallitsemiseksi puhelinpalvelu ympäristössä
CN101631297B (zh) * 2009-07-28 2012-06-27 中兴通讯股份有限公司 通话预约方法、装置及系统

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5546452A (en) * 1995-03-02 1996-08-13 Geotel Communications Corp. Communications system using a central controller to control at least one network and agent system
US6044142A (en) * 1997-05-06 2000-03-28 Telefonaktiebolaget L M Ericsson Method and arrangement for integrating intelligent network services with operator assisted services
FI113230B (fi) * 1998-05-15 2004-03-15 Elisa Oyj Menetelmä puhelunohjauksen päivittämiseksi ja tulevien puhelujen ohjaamiseksi
PT1208699E (pt) * 1999-09-02 2010-06-23 Nokia Siemens Networks Oy Controlo de chamadas nas redes inteligentes
CA2404705C (en) * 2000-03-30 2009-02-03 British Telecommunications Public Limited Company Method and apparatus related to call centre templates for handling caller-identified network difficulties

Also Published As

Publication number Publication date
AU2001284078A1 (en) 2002-03-22
FI20001958A0 (fi) 2000-09-05
WO2002021858A1 (en) 2002-03-14

Similar Documents

Publication Publication Date Title
EE04654B1 (et) Meetod ja seade telefonikõnede käitlemiseks
EE04080B1 (et) Meetod kaasaskantava programmeeritava sidevahendipoolt vastuvõetud kõnede haldamiseks ja kaasaskantav programmeeritav sidevahend
EE200100129A (et) Seade ja meetod kõne suunamiseks mobiiltelefonis
FI990731A (fi) Laite ja menetelmä matkapuhelimen ohjaamiseksi
FI20021121A0 (fi) Menetelmä ja järjestelmä matkapuhelimeen sijoitettujen puhelujen ohjaamiseksi toiseen puhelimeen
FI20002824A (fi) Menetelmä puhelun muodostamiseksi
FI971241A0 (fi) Menetelmä puhelun muodostamiseksi puhelinverkossa
HK1054475A1 (zh) 電話管理器
SE0001918D0 (sv) A telecommunication method and system
FI20001650A0 (fi) Menetelmä puheluyhteydenluomispalvelun tarjoamiseksi matkaviestintilaajalle
FI20001958A (fi) Menetelmä puheluiden ja puhelinpalvelun toimintojen ohjaamiseksi
GB0026124D0 (en) Telephone call management
FI20002893A0 (fi) Menetelmä viestipalvelun toteuttamiseksi puhelinverkon avulla
GB2379835B (en) Telephone call routing system and method
NO20004255D0 (no) Anordning for Õ løfte et telefonrør
AU2000264303A1 (en) Method and system for re-routing a call
FI20001648A (fi) Menetelmõ puheluyhteydenluomispalvelun tarjoamiseksi matkaviestintilaajalle
AU2001230472A1 (en) System and method for operation of a device using caller id function of a telephone
FI20000503A (fi) Välitön ulkokutsujen allokointimenetelmä
PL366091A1 (en) Method for identifying a caller with a telephone service operator
GB2370190A8 (en) Third party call control
FI981094A0 (fi) Menetelmä puhelunohjauksen päivittämiseksi ja tulevien puhelujen ohjaamiseksi
FI20001885A0 (fi) Menetelmä ja järjestelmä puheluiden ohjaamiseksi
AU2002258109A1 (en) System and method for controlling outgoing telephone calls and logging telephone calls
EE200200147A (et) Meetod muutuva tariifiga kõnede pakkumiseks