ES2172410A1 - Sistema de respuesta y reconocimiento neuronal de voz. - Google Patents

Sistema de respuesta y reconocimiento neuronal de voz.

Info

Publication number
ES2172410A1
ES2172410A1 ES200001725A ES200001725A ES2172410A1 ES 2172410 A1 ES2172410 A1 ES 2172410A1 ES 200001725 A ES200001725 A ES 200001725A ES 200001725 A ES200001725 A ES 200001725A ES 2172410 A1 ES2172410 A1 ES 2172410A1
Authority
ES
Spain
Prior art keywords
neuronal
voice
recognition system
voice answer
recognition
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
ES200001725A
Other languages
English (en)
Other versions
ES2172410B1 (es
Inventor
Sarradilla Federico Saracibar
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Voice Consulting S L
Original Assignee
Voice Consulting S L
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Voice Consulting S L filed Critical Voice Consulting S L
Priority to ES200001725A priority Critical patent/ES2172410B1/es
Publication of ES2172410A1 publication Critical patent/ES2172410A1/es
Application granted granted Critical
Publication of ES2172410B1 publication Critical patent/ES2172410B1/es
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

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  • Telephonic Communication Services (AREA)

Abstract

Sistema de respuesta y reconocimiento neuronal de voz, caracterizado porque comprende un puesto de gestor que está conectado e integrado con el sistema de respuesta y reconocimiento de voz a nivel informático y telefónico, de modo que puede intercambiar información con el sistema o bien hacerse cargo de las conversaciones, y está además integrado con la red de la institución a que pertenece, cuyo puesto de servicio recibe, durante la fase de reconocimiento neuronal de voz, la comunicación del reconocimiento neuronal de voz servidor (4), localiza entre los reconocimientos neuronales de voz clientes (6) los que están activos y envía la llamada de forma aleatoria a uno de ellos que la gestiona y la devuelve al sistema automático de voz, resultando transparente al usuario (1).
ES200001725A 2000-07-11 2000-07-11 Sistema de respuesta y reconocimiento neuronal de voz. Expired - Fee Related ES2172410B1 (es)

Priority Applications (1)

Application Number Priority Date Filing Date Title
ES200001725A ES2172410B1 (es) 2000-07-11 2000-07-11 Sistema de respuesta y reconocimiento neuronal de voz.

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
ES200001725A ES2172410B1 (es) 2000-07-11 2000-07-11 Sistema de respuesta y reconocimiento neuronal de voz.

Publications (2)

Publication Number Publication Date
ES2172410A1 true ES2172410A1 (es) 2002-09-16
ES2172410B1 ES2172410B1 (es) 2004-11-16

Family

ID=8494224

Family Applications (1)

Application Number Title Priority Date Filing Date
ES200001725A Expired - Fee Related ES2172410B1 (es) 2000-07-11 2000-07-11 Sistema de respuesta y reconocimiento neuronal de voz.

Country Status (1)

Country Link
ES (1) ES2172410B1 (es)

Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5528728A (en) * 1993-07-12 1996-06-18 Kabushiki Kaisha Meidensha Speaker independent speech recognition system and method using neural network and DTW matching technique
US5583968A (en) * 1993-03-29 1996-12-10 Alcatel N.V. Noise reduction for speech recognition
EP0480622B1 (en) * 1990-10-12 1998-04-22 AT&T Corp. Automation of telephone operator assistance calls
US5758021A (en) * 1992-06-12 1998-05-26 Alcatel N.V. Speech recognition combining dynamic programming and neural network techniques
EP0856980A2 (en) * 1997-02-04 1998-08-05 Siemens Business Communication Systems, Inc. Content searchable communications for a routing method and ACD system
US5991720A (en) * 1996-05-06 1999-11-23 Matsushita Electric Industrial Co., Ltd. Speech recognition system employing multiple grammar networks
ES2140385T3 (es) * 1990-10-09 2000-03-01 Comverse Network Syst Inc Servidor de servicios integrados para un sistema de comunicacion telefonico.
US6363346B1 (en) * 1999-12-22 2002-03-26 Ncr Corporation Call distribution system inferring mental or physiological state

Patent Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
ES2140385T3 (es) * 1990-10-09 2000-03-01 Comverse Network Syst Inc Servidor de servicios integrados para un sistema de comunicacion telefonico.
EP0480622B1 (en) * 1990-10-12 1998-04-22 AT&T Corp. Automation of telephone operator assistance calls
US5758021A (en) * 1992-06-12 1998-05-26 Alcatel N.V. Speech recognition combining dynamic programming and neural network techniques
US5583968A (en) * 1993-03-29 1996-12-10 Alcatel N.V. Noise reduction for speech recognition
US5528728A (en) * 1993-07-12 1996-06-18 Kabushiki Kaisha Meidensha Speaker independent speech recognition system and method using neural network and DTW matching technique
US5991720A (en) * 1996-05-06 1999-11-23 Matsushita Electric Industrial Co., Ltd. Speech recognition system employing multiple grammar networks
EP0856980A2 (en) * 1997-02-04 1998-08-05 Siemens Business Communication Systems, Inc. Content searchable communications for a routing method and ACD system
US6363346B1 (en) * 1999-12-22 2002-03-26 Ncr Corporation Call distribution system inferring mental or physiological state

Also Published As

Publication number Publication date
ES2172410B1 (es) 2004-11-16

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