ES2112764B1 - Sistema multimedia de telegestion. - Google Patents

Sistema multimedia de telegestion.

Info

Publication number
ES2112764B1
ES2112764B1 ES9501547A ES9501547A ES2112764B1 ES 2112764 B1 ES2112764 B1 ES 2112764B1 ES 9501547 A ES9501547 A ES 9501547A ES 9501547 A ES9501547 A ES 9501547A ES 2112764 B1 ES2112764 B1 ES 2112764B1
Authority
ES
Spain
Prior art keywords
center
telegestion
multimedia
cabin
customer
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
ES9501547A
Other languages
English (en)
Other versions
ES2112764A1 (es
Inventor
Cortina Miguel Solans
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
CONSULTORIA Y DIRECCION S L
Alcatel Ibertel SA
Original Assignee
CONSULTORIA Y DIRECCION S L
Alcatel Ibertel SA
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by CONSULTORIA Y DIRECCION S L, Alcatel Ibertel SA filed Critical CONSULTORIA Y DIRECCION S L
Priority to ES9501547A priority Critical patent/ES2112764B1/es
Priority to AU43481/96A priority patent/AU4348196A/en
Priority to PCT/ES1995/000157 priority patent/WO1997005733A1/es
Publication of ES2112764A1 publication Critical patent/ES2112764A1/es
Application granted granted Critical
Publication of ES2112764B1 publication Critical patent/ES2112764B1/es
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

SISTEMA MULTIMEDIA DE TELEGESTION. CUENTA CON UNAS CABINAS (1) PARA LOS CLIENTES O USUARIOS, CONECTADAS AUDIOVISUALMENTE, MEDIANTE REDES DE TELECOMUNICACION (3) CON UN CENTRO LOGISTICO (2) PARA OPERARIOS EXPERTOS DE LA EMPRESA EXPLOTADORA QUE ATENDERAN SELECTIVAMENTE Y EN FUNCION DE LOS REQUERIMIENTOS A DICHOS CLIENTES. EN LA REALIZACION PREFERENTE DE LA INVENCION, CADA CABINA (1), AL DETECTAR UN CLIENTE, REALIZA UNA LLAMADA TELEFONICA AUTOMATICA VIA RTC (4) QUE RECIBE UN SERVIDOR DE COMUNICACIONES (7) DEL CENTRO LOGISTICO (2) PARA ASIGNARLA MEDIANTE UNA RED LOCAL (8) A UNO DE LOS OPERARIOS EXPERTOS DE UNAS CELDAS O PUESTOS (6) QUE HAY EN DICHO CENTRO (2). DICHO OPERARIO SE ENCARGARA ENTONCES DE ESTABLECER, MANTENER Y FINALIZAR UNA COMUNICACION AUDIOVISUAL VIA RDSI (5) CON EL CLIENTE DE LA CABINA (1).
ES9501547A 1995-07-31 1995-07-31 Sistema multimedia de telegestion. Expired - Lifetime ES2112764B1 (es)

Priority Applications (3)

Application Number Priority Date Filing Date Title
ES9501547A ES2112764B1 (es) 1995-07-31 1995-07-31 Sistema multimedia de telegestion.
AU43481/96A AU4348196A (en) 1995-07-31 1995-12-28 Multimedia telemanaging system
PCT/ES1995/000157 WO1997005733A1 (es) 1995-07-31 1995-12-28 Sistema multimedia de telegestion

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
ES9501547A ES2112764B1 (es) 1995-07-31 1995-07-31 Sistema multimedia de telegestion.

Publications (2)

Publication Number Publication Date
ES2112764A1 ES2112764A1 (es) 1998-04-01
ES2112764B1 true ES2112764B1 (es) 1999-01-01

Family

ID=8291231

Family Applications (1)

Application Number Title Priority Date Filing Date
ES9501547A Expired - Lifetime ES2112764B1 (es) 1995-07-31 1995-07-31 Sistema multimedia de telegestion.

Country Status (3)

Country Link
AU (1) AU4348196A (es)
ES (1) ES2112764B1 (es)
WO (1) WO1997005733A1 (es)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2000070499A1 (es) * 1999-05-14 2000-11-23 Monica Socias Gili Maquina de telecomunicaciones multiples de uso comun, publico y/o privado
ES2172378A1 (es) * 1999-05-14 2002-09-16 Gili Monica Socias Maquina de telecomunicaciones multiples de uso comun, publico y/o privado

Families Citing this family (19)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2296488C (en) * 1997-07-15 2007-05-01 British Telecommunications Public Limited Company Multimedia call handling
US6223165B1 (en) 1999-03-22 2001-04-24 Keen.Com, Incorporated Method and apparatus to connect consumer to expert
US20020010608A1 (en) 1999-10-08 2002-01-24 Scott Faber System for provding services in real-time overthe internet
US7647259B2 (en) 2000-06-16 2010-01-12 De Fabrega Ingrid Perscky E-commerce development intranet portal
WO2002054314A1 (en) * 2001-01-03 2002-07-11 Fabrega, Marietta E-commerce development intranet portal
US20020133402A1 (en) 2001-03-13 2002-09-19 Scott Faber Apparatus and method for recruiting, communicating with, and paying participants of interactive advertising
US6704403B2 (en) 2001-09-05 2004-03-09 Ingenio, Inc. Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail
US7366683B2 (en) 2003-10-06 2008-04-29 Utbk, Inc. Methods and apparatuses for offline selection of pay-per-call advertisers
US7428497B2 (en) 2003-10-06 2008-09-23 Utbk, Inc. Methods and apparatuses for pay-per-call advertising in mobile/wireless applications
US9984377B2 (en) 2003-10-06 2018-05-29 Yellowpages.Com Llc System and method for providing advertisement
US7424442B2 (en) 2004-05-04 2008-09-09 Utbk, Inc. Method and apparatus to allocate and recycle telephone numbers in a call-tracking system
US8538768B2 (en) 2005-02-16 2013-09-17 Ingenio Llc Methods and apparatuses for delivery of advice to mobile/wireless devices
US9202219B2 (en) 2005-02-16 2015-12-01 Yellowpages.Com Llc System and method to merge pay-for-performance advertising models
US7979308B2 (en) 2005-03-03 2011-07-12 Utbk, Inc. Methods and apparatuses for sorting lists for presentation
US8599832B2 (en) 2005-09-28 2013-12-03 Ingenio Llc Methods and apparatuses to connect people for real time communications via voice over internet protocol (VOIP)
US9197479B2 (en) 2006-01-10 2015-11-24 Yellowpages.Com Llc Systems and methods to manage a queue of people requesting real time communication connections
US9317855B2 (en) 2006-10-24 2016-04-19 Yellowpages.Com Llc Systems and methods to provide voice connections via local telephone numbers
US8451825B2 (en) 2007-02-22 2013-05-28 Utbk, Llc Systems and methods to confirm initiation of a callback
US9277019B2 (en) 2007-06-18 2016-03-01 Yellowpages.Com Llc Systems and methods to provide communication references to connect people for real time communications

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0109189A1 (en) * 1982-10-14 1984-05-23 ByVideo, Inc. Video display system for marketing items
US4845636A (en) * 1986-10-17 1989-07-04 Walker Mark E Remote transaction system
FR2678458B1 (fr) * 1991-06-25 1997-04-30 Alcatel Business Systems Dispositif d'intercommunication multimedia.
FR2701342B1 (fr) * 1993-02-08 1995-06-30 Baratay Claude Station de communication audiovisuelle à usage public.
US5479487A (en) * 1993-02-11 1995-12-26 Intervoice Limited Partnership Calling center employing unified control system
US6323894B1 (en) * 1993-03-12 2001-11-27 Telebuyer, Llc Commercial product routing system with video vending capability
US5621789A (en) * 1993-09-01 1997-04-15 Teknekron Infoswitch Corporation Method and system for integrating a plurality of call center agent performance enhancement modules

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2000070499A1 (es) * 1999-05-14 2000-11-23 Monica Socias Gili Maquina de telecomunicaciones multiples de uso comun, publico y/o privado
ES2172378A1 (es) * 1999-05-14 2002-09-16 Gili Monica Socias Maquina de telecomunicaciones multiples de uso comun, publico y/o privado

Also Published As

Publication number Publication date
ES2112764A1 (es) 1998-04-01
WO1997005733A1 (es) 1997-02-13
AU4348196A (en) 1997-02-26

Similar Documents

Publication Publication Date Title
ES2112764B1 (es) Sistema multimedia de telegestion.
CA1329840C (en) Arrangement for obtaining information about abandoned calls
DE69332944T2 (de) Sprachdolmetschung auf Anfrage in einem Telekommunikationssystem
ES2151896T3 (es) Gestion de llamadas salientes basada en la red.
CA2093043C (en) Telephone usage monitoring arrangement
US5550904A (en) Method for identifying the originating network at the terminating network for transnetwork calls
DE69940163D1 (de) Management von anrufen abhängig von der zugangsbelegung einer über ein rechnernetz betriebenes kommunikationssystem
ES2136655T3 (es) Cargo a terceras partes.
FI973294A (fi) Suljetun tilaajaryhmän puhepostipalvelu matkaviestinjärjestelmässä
EP0817454A3 (en) System and method for selecting agent destinations and monitoring calls made to network customer
DE69427424T2 (de) Anrufteilungsnetzwerk mit Lokal-Vertreter
TW367676B (en) Optical network unit for communicating telephony and video information
BR9811178A (pt) Processo e aparelho para fornecer um serviço de identificação de parte que chama em uma rede comunicação móvel e sistema para uso em uma rede de comunicação móvel
DK1008257T3 (da) Fremgangsmåde og system til sikring af administrationscentre for telefonopkald
KR940025258A (ko) 전화 호출 처리 시스템
WO1998025392A3 (en) Call center services for local calls using local number portability
WO1998005182A3 (en) Call generator within a mobile telecommunications network
SE9400313D0 (sv) Förfarande och anordning i ett telesystem
FI945330A0 (fi) Menetelmä ryhmäpuhelun muodostamiseksi matkaviestinjärjestelmässä ja matkaviestinjärjestelmä
SE9802932D0 (sv) Mobile telephone apparatus and method for call divert service
US5535270A (en) Automatic call distributor having multiple audio sources
CA2228879A1 (en) Methods for identifying service processing of telephone calls
WO1998025386A3 (en) System connecting remote agents over standard telephone lines
FI101664B1 (fi) Menetelmä maksupalvelun järjestämiseksi televerkossa
US20060221176A1 (en) Method and arrangement for connecting a multimedia terminal to a call center

Legal Events

Date Code Title Description
EC2A Search report published

Date of ref document: 19980401

Kind code of ref document: A1

Effective date: 19980401