ES2112764A1 - Sistema multimedia de telegestion. - Google Patents
Sistema multimedia de telegestion.Info
- Publication number
- ES2112764A1 ES2112764A1 ES09501547A ES9501547A ES2112764A1 ES 2112764 A1 ES2112764 A1 ES 2112764A1 ES 09501547 A ES09501547 A ES 09501547A ES 9501547 A ES9501547 A ES 9501547A ES 2112764 A1 ES2112764 A1 ES 2112764A1
- Authority
- ES
- Spain
- Prior art keywords
- center
- booth
- customer
- clients
- telemanaging
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
Abstract
SISTEMA MULTIMEDIA DE TELEGESTION. CUENTA CON UNAS CABINAS (1) PARA LOS CLIENTES O USUARIOS, CONECTADAS AUDIOVISUALMENTE, MEDIANTE REDES DE TELECOMUNICACION (3) CON UN CENTRO LOGISTICO (2) PARA OPERARIOS EXPERTOS DE LA EMPRESA EXPLOTADORA QUE ATENDERAN SELECTIVAMENTE Y EN FUNCION DE LOS REQUERIMIENTOS A DICHOS CLIENTES. EN LA REALIZACION PREFERENTE DE LA INVENCION, CADA CABINA (1), AL DETECTAR UN CLIENTE, REALIZA UNA LLAMADA TELEFONICA AUTOMATICA VIA RTC (4) QUE RECIBE UN SERVIDOR DE COMUNICACIONES (7) DEL CENTRO LOGISTICO (2) PARA ASIGNARLA MEDIANTE UNA RED LOCAL (8) A UNO DE LOS OPERARIOS EXPERTOS DE UNAS CELDAS O PUESTOS (6) QUE HAY EN DICHO CENTRO (2). DICHO OPERARIO SE ENCARGARA ENTONCES DE ESTABLECER, MANTENER Y FINALIZAR UNA COMUNICACION AUDIOVISUAL VIA RDSI (5) CON EL CLIENTE DE LA CABINA (1).
Priority Applications (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
ES9501547A ES2112764B1 (es) | 1995-07-31 | 1995-07-31 | Sistema multimedia de telegestion. |
AU43481/96A AU4348196A (en) | 1995-07-31 | 1995-12-28 | Multimedia telemanaging system |
PCT/ES1995/000157 WO1997005733A1 (es) | 1995-07-31 | 1995-12-28 | Sistema multimedia de telegestion |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
ES9501547A ES2112764B1 (es) | 1995-07-31 | 1995-07-31 | Sistema multimedia de telegestion. |
Publications (2)
Publication Number | Publication Date |
---|---|
ES2112764A1 true ES2112764A1 (es) | 1998-04-01 |
ES2112764B1 ES2112764B1 (es) | 1999-01-01 |
Family
ID=8291231
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
ES9501547A Expired - Lifetime ES2112764B1 (es) | 1995-07-31 | 1995-07-31 | Sistema multimedia de telegestion. |
Country Status (3)
Country | Link |
---|---|
AU (1) | AU4348196A (es) |
ES (1) | ES2112764B1 (es) |
WO (1) | WO1997005733A1 (es) |
Families Citing this family (21)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6671263B1 (en) * | 1997-07-15 | 2003-12-30 | British Telecommunications Public Limited Company | Multimedia call handling |
US6223165B1 (en) | 1999-03-22 | 2001-04-24 | Keen.Com, Incorporated | Method and apparatus to connect consumer to expert |
AU1046600A (en) * | 1999-05-14 | 2000-12-05 | Monica Socias Gili | Multiple telecommunications machine for common, public and/or private use |
ES2172378B1 (es) * | 1999-05-14 | 2003-12-16 | Gili Monica Socias | Maquina de telecomunicaciones multiples de uso comun, publico y/o privado |
US20020010608A1 (en) | 1999-10-08 | 2002-01-24 | Scott Faber | System for provding services in real-time overthe internet |
US7647259B2 (en) | 2000-06-16 | 2010-01-12 | De Fabrega Ingrid Perscky | E-commerce development intranet portal |
WO2002054314A1 (en) * | 2001-01-03 | 2002-07-11 | Fabrega, Marietta | E-commerce development intranet portal |
US20020133402A1 (en) | 2001-03-13 | 2002-09-19 | Scott Faber | Apparatus and method for recruiting, communicating with, and paying participants of interactive advertising |
US6704403B2 (en) | 2001-09-05 | 2004-03-09 | Ingenio, Inc. | Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail |
US7424442B2 (en) | 2004-05-04 | 2008-09-09 | Utbk, Inc. | Method and apparatus to allocate and recycle telephone numbers in a call-tracking system |
US7428497B2 (en) | 2003-10-06 | 2008-09-23 | Utbk, Inc. | Methods and apparatuses for pay-per-call advertising in mobile/wireless applications |
US7366683B2 (en) | 2003-10-06 | 2008-04-29 | Utbk, Inc. | Methods and apparatuses for offline selection of pay-per-call advertisers |
US9984377B2 (en) | 2003-10-06 | 2018-05-29 | Yellowpages.Com Llc | System and method for providing advertisement |
US9202219B2 (en) | 2005-02-16 | 2015-12-01 | Yellowpages.Com Llc | System and method to merge pay-for-performance advertising models |
US8538768B2 (en) | 2005-02-16 | 2013-09-17 | Ingenio Llc | Methods and apparatuses for delivery of advice to mobile/wireless devices |
US7979308B2 (en) | 2005-03-03 | 2011-07-12 | Utbk, Inc. | Methods and apparatuses for sorting lists for presentation |
US8599832B2 (en) | 2005-09-28 | 2013-12-03 | Ingenio Llc | Methods and apparatuses to connect people for real time communications via voice over internet protocol (VOIP) |
US9197479B2 (en) | 2006-01-10 | 2015-11-24 | Yellowpages.Com Llc | Systems and methods to manage a queue of people requesting real time communication connections |
US9317855B2 (en) | 2006-10-24 | 2016-04-19 | Yellowpages.Com Llc | Systems and methods to provide voice connections via local telephone numbers |
US8451825B2 (en) | 2007-02-22 | 2013-05-28 | Utbk, Llc | Systems and methods to confirm initiation of a callback |
US9277019B2 (en) | 2007-06-18 | 2016-03-01 | Yellowpages.Com Llc | Systems and methods to provide communication references to connect people for real time communications |
Citations (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP0109189A1 (en) * | 1982-10-14 | 1984-05-23 | ByVideo, Inc. | Video display system for marketing items |
US4845636A (en) * | 1986-10-17 | 1989-07-04 | Walker Mark E | Remote transaction system |
EP0520899A1 (fr) * | 1991-06-25 | 1992-12-30 | Alcatel Business Systems | Dispositif d'intercommunication multimedia |
FR2701342A1 (fr) * | 1993-02-08 | 1994-08-12 | Baratay Claude | Station de communication audiovisuelle à usage public. |
EP0611083A1 (en) * | 1993-02-11 | 1994-08-17 | Intervoice, Inc. | Calling center employing unified control system |
WO1994021084A1 (en) * | 1993-03-12 | 1994-09-15 | Katz Ronald A | Interactive system for telephone and video communication including capabilities for remote monitoring |
EP0647050A2 (en) * | 1993-09-01 | 1995-04-05 | Teknekron Infoswitch Corporation | Method and systems for integrating a plurality of call center agent performance enhancement modules |
-
1995
- 1995-07-31 ES ES9501547A patent/ES2112764B1/es not_active Expired - Lifetime
- 1995-12-28 WO PCT/ES1995/000157 patent/WO1997005733A1/es active Application Filing
- 1995-12-28 AU AU43481/96A patent/AU4348196A/en not_active Abandoned
Patent Citations (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP0109189A1 (en) * | 1982-10-14 | 1984-05-23 | ByVideo, Inc. | Video display system for marketing items |
US4845636A (en) * | 1986-10-17 | 1989-07-04 | Walker Mark E | Remote transaction system |
EP0520899A1 (fr) * | 1991-06-25 | 1992-12-30 | Alcatel Business Systems | Dispositif d'intercommunication multimedia |
FR2701342A1 (fr) * | 1993-02-08 | 1994-08-12 | Baratay Claude | Station de communication audiovisuelle à usage public. |
EP0611083A1 (en) * | 1993-02-11 | 1994-08-17 | Intervoice, Inc. | Calling center employing unified control system |
WO1994021084A1 (en) * | 1993-03-12 | 1994-09-15 | Katz Ronald A | Interactive system for telephone and video communication including capabilities for remote monitoring |
EP0647050A2 (en) * | 1993-09-01 | 1995-04-05 | Teknekron Infoswitch Corporation | Method and systems for integrating a plurality of call center agent performance enhancement modules |
Also Published As
Publication number | Publication date |
---|---|
ES2112764B1 (es) | 1999-01-01 |
WO1997005733A1 (es) | 1997-02-13 |
AU4348196A (en) | 1997-02-26 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
ES2112764A1 (es) | Sistema multimedia de telegestion. | |
US6148067A (en) | Anonymous voice communication | |
CA2173304A1 (en) | Method and system for establishing voice communications using a computer network | |
WO1998020667A3 (en) | Extended access for automatic call distributing system | |
AU8407698A (en) | Method and apparatus for providing broadband access conferencing services | |
TW351879B (en) | A telephone doubler arrangement | |
MY134858A (en) | Wide area network system providing secure transmission | |
DE69732410D1 (de) | Modem mit ip-unterstützung | |
DE69940163D1 (de) | Management von anrufen abhängig von der zugangsbelegung einer über ein rechnernetz betriebenes kommunikationssystem | |
HK1026793A1 (en) | Multimedia telecommunication automatic call distribution system | |
CA2239649A1 (en) | Method and apparatus for providing partitioned telecommunication services | |
WO2000007332A3 (en) | System and method for routing a call using a communications network | |
US6721403B1 (en) | Global delivery of radio broadcasts via public telephone networks | |
EP0848563A3 (en) | Improvements in or relating to telecommunication systems | |
CA2313208A1 (en) | Method and apparatus for coordinating mobile communications network services with intelligent network services | |
MY112669A (en) | Method and apparatus for automatic call distribution | |
GB2368223B (en) | Associating parties with communication sessions | |
CA2237520A1 (en) | Data communication method, data communication terminal, data communication system and communication control system | |
CA2159249A1 (en) | Method for Automatically Establishing a Conference Call | |
SE9500066L (sv) | Kommunikationssystem för ett företag/organisation | |
CA2280277A1 (en) | Multimedia channel management through pstn signaling | |
AP9901547A0 (en) | A communication system architecture. | |
NZ331826A (en) | A method of establishing a communication call over a network using the internet | |
WO1998056133A3 (en) | Systems and methods for internet enabled services | |
MX9604351A (es) | Metodo y aparato para procesar llamadas telefonicas. |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
EC2A | Search report published |
Date of ref document: 19980401 Kind code of ref document: A1 Effective date: 19980401 |