ES2078548T3 - Sistema de control preventivo para un conjunto de puestos de trabajo. - Google Patents
Sistema de control preventivo para un conjunto de puestos de trabajo.Info
- Publication number
- ES2078548T3 ES2078548T3 ES91918298T ES91918298T ES2078548T3 ES 2078548 T3 ES2078548 T3 ES 2078548T3 ES 91918298 T ES91918298 T ES 91918298T ES 91918298 T ES91918298 T ES 91918298T ES 2078548 T3 ES2078548 T3 ES 2078548T3
- Authority
- ES
- Spain
- Prior art keywords
- predetermined
- processing unit
- organized
- central processing
- jobs
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Fee Related
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5175—Call or contact centers supervision arrangements
Abstract
UNA UNIDAD CENTRAL (10) CONECTADA A VARIOS TERMINALES DE AGENTES (30), A UN DISPOSITIVO DE SELECCION DE SERVICIOS (40) Y A UN DISPOSITIVO DE LLAMADA (50) MEDIANTE CANALES DE COMUNICACION, ESTA DISPUESTA Y ORGANIZADA PARA EFECTUAR PERIODICAMENTE UNA SIMULACION ESTIMATIVA DE LA ACTIVIDAD DE LOS PUESTOS DE TRABAJO EQUIPADOS CON TERMINALES DE AGENTES (30( EN FUNCION DE LA EVOLUCION DE LA AFLUENCIA DE LOS DEMANDANTES DE SERVICIOS. LA UNIDAD CENTRAL (10) DETERMINA PERIODICAMENTE EL GRADO DE VOLUMEN (ENC) PARA CADA DEMANDA DE SERVICIO A PARTIR DE PARAMETROS PREDETERMINADOS MEMORIZADOS Y DE UMBRALES DE VOLUMEN (S1, S2, S3...) PREDETERMINADOS Y ESTA ORGANIZADA PARA LLAMAR A ACCIONES PREDETERMINADAS CON EL FIN DE EVITAR QUE LA SITUACION SE HAGA ALARMANTE.
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
BE9001045A BE1004916A5 (fr) | 1990-11-06 | 1990-11-06 | Systeme de controle previsionnel pour un ensemble de postes de travail. |
Publications (1)
Publication Number | Publication Date |
---|---|
ES2078548T3 true ES2078548T3 (es) | 1995-12-16 |
Family
ID=3885000
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
ES91918298T Expired - Fee Related ES2078548T3 (es) | 1990-11-06 | 1991-11-04 | Sistema de control preventivo para un conjunto de puestos de trabajo. |
Country Status (7)
Country | Link |
---|---|
EP (1) | EP0510136B1 (es) |
AT (1) | ATE126909T1 (es) |
AU (1) | AU8738291A (es) |
BE (1) | BE1004916A5 (es) |
DE (1) | DE69112378T2 (es) |
ES (1) | ES2078548T3 (es) |
WO (1) | WO1992008194A1 (es) |
Families Citing this family (13)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5465286A (en) * | 1994-05-24 | 1995-11-07 | Executone Information Systems, Inc. | Apparatus for supervising an automatic call distribution telephone system |
US5926539A (en) * | 1997-09-12 | 1999-07-20 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for determining agent availability based on level of uncompleted tasks |
US7031442B1 (en) | 1997-02-10 | 2006-04-18 | Genesys Telecommunications Laboratories, Inc. | Methods and apparatus for personal routing in computer-simulated telephony |
US6480600B1 (en) | 1997-02-10 | 2002-11-12 | Genesys Telecommunications Laboratories, Inc. | Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality |
US6104802A (en) | 1997-02-10 | 2000-08-15 | Genesys Telecommunications Laboratories, Inc. | In-band signaling for routing |
US6985943B2 (en) | 1998-09-11 | 2006-01-10 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center |
US6711611B2 (en) | 1998-09-11 | 2004-03-23 | Genesis Telecommunications Laboratories, Inc. | Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure |
USRE46528E1 (en) | 1997-11-14 | 2017-08-29 | Genesys Telecommunications Laboratories, Inc. | Implementation of call-center outbound dialing capability at a telephony network level |
US7907598B2 (en) | 1998-02-17 | 2011-03-15 | Genesys Telecommunication Laboratories, Inc. | Method for implementing and executing communication center routing strategies represented in extensible markup language |
US6332154B2 (en) | 1998-09-11 | 2001-12-18 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface |
USRE46153E1 (en) | 1998-09-11 | 2016-09-20 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment |
US7929978B2 (en) | 1999-12-01 | 2011-04-19 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network |
US9008075B2 (en) | 2005-12-22 | 2015-04-14 | Genesys Telecommunications Laboratories, Inc. | System and methods for improving interaction routing performance |
Family Cites Families (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4398257A (en) * | 1981-02-27 | 1983-08-09 | Ncr Corporation | Customer queue control method and system |
SE425442B (sv) * | 1981-07-20 | 1982-09-27 | Per Martin Pettersson | Forfarande for att i bestemd turordning expediera kunder i ett flertal kassor samt anordning for genomforande av forfarandet |
US4858120A (en) * | 1987-03-18 | 1989-08-15 | International Telesystems Corp. | System for regulating arrivals of customers to servers |
DE69019917T2 (de) * | 1989-11-06 | 1995-10-12 | Fujitsu Ltd | Schalterinformationsvorrichtung. |
-
1990
- 1990-11-06 BE BE9001045A patent/BE1004916A5/fr not_active IP Right Cessation
-
1991
- 1991-11-04 EP EP91918298A patent/EP0510136B1/fr not_active Expired - Lifetime
- 1991-11-04 ES ES91918298T patent/ES2078548T3/es not_active Expired - Fee Related
- 1991-11-04 DE DE69112378T patent/DE69112378T2/de not_active Expired - Fee Related
- 1991-11-04 AU AU87382/91A patent/AU8738291A/en not_active Abandoned
- 1991-11-04 AT AT91918298T patent/ATE126909T1/de not_active IP Right Cessation
- 1991-11-04 WO PCT/BE1991/000079 patent/WO1992008194A1/fr active IP Right Grant
Also Published As
Publication number | Publication date |
---|---|
ATE126909T1 (de) | 1995-09-15 |
EP0510136A1 (fr) | 1992-10-28 |
WO1992008194A1 (fr) | 1992-05-14 |
DE69112378D1 (de) | 1995-09-28 |
BE1004916A5 (fr) | 1993-02-23 |
DE69112378T2 (de) | 1996-04-25 |
AU8738291A (en) | 1992-05-26 |
EP0510136B1 (fr) | 1995-08-23 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
FG2A | Definitive protection |
Ref document number: 510136 Country of ref document: ES |
|
FD1A | Patent lapsed |
Effective date: 20000403 |