ES2173100T3 - Procedimiento para la distribucion de llamadas en una red de comunicacion. - Google Patents
Procedimiento para la distribucion de llamadas en una red de comunicacion.Info
- Publication number
- ES2173100T3 ES2173100T3 ES94108897T ES94108897T ES2173100T3 ES 2173100 T3 ES2173100 T3 ES 2173100T3 ES 94108897 T ES94108897 T ES 94108897T ES 94108897 T ES94108897 T ES 94108897T ES 2173100 T3 ES2173100 T3 ES 2173100T3
- Authority
- ES
- Spain
- Prior art keywords
- calls
- distribution
- control point
- service control
- procedure
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5237—Interconnection arrangements between ACD systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
- H04M2207/12—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place intelligent networks
Landscapes
- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
- Telephonic Communication Services (AREA)
- Exchange Systems With Centralized Control (AREA)
Abstract
UNA DISPOSICION DE RED CENTRAL, QUE DISTRIBUYE POSTERIORMENTE LAS LLAMADAS A PARTIR DE PARTICIPANTES EN EL SERVIDOR HACIA OTRAS CONDUCCIONES DE LLAMADA, DEBE REALIZAR UNA DISTRIBUCION CON EL MAYOR EXITO POSIBLE, ES DECIR UNA RELACION DE DISPARO CONDICIONADO AL REGIMEN DE TRABAJO A TRAVES DEL SERVIDOR, TAMBIEN CUANDO LA DESCARGA DE UN SERVIDOR NO PUEDE SER REGISTRADA DIRECTAMENTE. PARA CONSEGUIR ESTO SE SUPERVISA LA APLICACION DE RED CENTRAL EN CUANTO A LA BASE PARA EL DISPARO DE UNA LLAMADA A TRAVES DE UN SERVIDOR Y SE CIERRA UN SERVIDOR PARA UN ESPACIO DE TIEMPO DETERMINADO A PARTIR DE UN PROCEDIMIENTO DE DISTRIBUCION DE LLAMADA, CUANDO ESTE DISPARA UNA LLAMADA DISTRIBUIDA POR FALTA DE CAPACIDAD SUFICIENTE.
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
EP94108897A EP0689367B1 (de) | 1994-06-09 | 1994-06-09 | Verfahren zum Verteilen von Anrufen in einem Kommunikationsnetz |
Publications (1)
Publication Number | Publication Date |
---|---|
ES2173100T3 true ES2173100T3 (es) | 2002-10-16 |
Family
ID=8216005
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
ES94108897T Expired - Lifetime ES2173100T3 (es) | 1994-06-09 | 1994-06-09 | Procedimiento para la distribucion de llamadas en una red de comunicacion. |
Country Status (6)
Country | Link |
---|---|
US (1) | US5563941A (es) |
EP (1) | EP0689367B1 (es) |
CN (1) | CN1082307C (es) |
AT (1) | ATE213893T1 (es) |
DE (1) | DE59410062D1 (es) |
ES (1) | ES2173100T3 (es) |
Families Citing this family (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5717745A (en) * | 1995-04-24 | 1998-02-10 | Mci Communications Corporation | System and method of efficiently evaluating different messages by a server in a telecommunications environment |
EP0830039A1 (en) * | 1996-09-16 | 1998-03-18 | BRITISH TELECOMMUNICATIONS public limited company | Telecommunications intelligent network |
GB2347832B (en) * | 1999-03-09 | 2001-04-04 | Marconi Comm Ltd | Communications system |
DE10360276A1 (de) * | 2003-12-20 | 2005-07-28 | Deutsche Telekom Ag | Öffentliches Kommunikationsnetz und vermittelnder Netzknoten mit einer Warteschlangenfunktion |
US7480733B2 (en) * | 2004-07-15 | 2009-01-20 | International Business Machines Corporation | Routing incoming call requests |
DE102005011882A1 (de) * | 2005-03-15 | 2006-09-21 | Siemens Ag | Verfahren zum Sicherstellen der Erreichbarkeit von Teilnehmern von Kommunikationsnetzen |
CN101924842B (zh) * | 2009-06-10 | 2013-03-20 | 中兴通讯股份有限公司 | 计算机电信集成设备及资源管理和呼入控制方法 |
CN102118521B (zh) * | 2010-01-05 | 2013-12-04 | 华为技术有限公司 | 一种呼叫路由方法,装置和系统 |
Family Cites Families (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4191860A (en) * | 1978-07-13 | 1980-03-04 | Bell Telephone Laboratories, Incorporated | Data base communication call processing method |
US4510351A (en) * | 1982-10-28 | 1985-04-09 | At&T Bell Laboratories | ACD Management information system |
US4737983A (en) * | 1985-10-02 | 1988-04-12 | American Telephone And Telegraph Company Communications, Inc. | Automatic call distributor telephone service |
US4858120A (en) * | 1987-03-18 | 1989-08-15 | International Telesystems Corp. | System for regulating arrivals of customers to servers |
US4953204A (en) * | 1989-10-17 | 1990-08-28 | At&T Bell Laboratories | Multilocation queuing for telephone calls |
US5212727A (en) * | 1990-09-26 | 1993-05-18 | At&T Bell Laboratories | Queuing trigger in call processing |
NL9002721A (nl) * | 1990-12-11 | 1992-07-01 | Nederland Ptt | Transmissiesysteem, voorzien van een of meer dynamische filters. |
US5291550A (en) * | 1990-12-26 | 1994-03-01 | At&T Bell Laboratories | Dynamic network call distributor |
-
1994
- 1994-06-09 ES ES94108897T patent/ES2173100T3/es not_active Expired - Lifetime
- 1994-06-09 DE DE59410062T patent/DE59410062D1/de not_active Expired - Fee Related
- 1994-06-09 AT AT94108897T patent/ATE213893T1/de not_active IP Right Cessation
- 1994-06-09 EP EP94108897A patent/EP0689367B1/de not_active Expired - Lifetime
-
1995
- 1995-06-09 US US08/488,496 patent/US5563941A/en not_active Expired - Fee Related
- 1995-06-09 CN CN95107117A patent/CN1082307C/zh not_active Expired - Fee Related
Also Published As
Publication number | Publication date |
---|---|
CN1123983A (zh) | 1996-06-05 |
EP0689367A1 (de) | 1995-12-27 |
ATE213893T1 (de) | 2002-03-15 |
CN1082307C (zh) | 2002-04-03 |
US5563941A (en) | 1996-10-08 |
DE59410062D1 (de) | 2002-04-04 |
EP0689367B1 (de) | 2002-02-27 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
FG2A | Definitive protection |
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