EP3491602A1 - Method for issuing and returning an item for loan - Google Patents

Method for issuing and returning an item for loan

Info

Publication number
EP3491602A1
EP3491602A1 EP17745175.4A EP17745175A EP3491602A1 EP 3491602 A1 EP3491602 A1 EP 3491602A1 EP 17745175 A EP17745175 A EP 17745175A EP 3491602 A1 EP3491602 A1 EP 3491602A1
Authority
EP
European Patent Office
Prior art keywords
mobile communication
communication means
borrowing
blocking element
item
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
EP17745175.4A
Other languages
German (de)
French (fr)
Inventor
Franz Wieth
Andreas Filosi
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Individual
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of EP3491602A1 publication Critical patent/EP3491602A1/en
Pending legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/32—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices
    • G06Q20/327—Short range or proximity payments by means of M-devices
    • G06Q20/3278—RFID or NFC payments by means of M-devices
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0645—Rental transactions; Leasing transactions
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F7/00—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus
    • G07F7/06—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by returnable containers, i.e. reverse vending systems in which a user is rewarded for returning a container that serves as a token of value, e.g. bottles
    • G07F7/0618—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by returnable containers, i.e. reverse vending systems in which a user is rewarded for returning a container that serves as a token of value, e.g. bottles by carts
    • G07F7/0672—Special lock-activating tokens, serving as replacement of a payment or of a coin

Definitions

  • the invention relates to a method for issuing and returning a borrowing object, in particular a manually movable trolley, wherein a blocking element allows the removal or the use of the borrowing object by a release and prevented after a return again. Furthermore, the invention relates to an output and return system, in particular for carrying out the method, in which the blocking element attached to the borrowing object, in particular integrated in the borrowing object.
  • deposit systems are used throughout the shopping or transport vehicles held in wholesale and retail. Such systems allow uncomplicated removal and return of the car used by the customer at designated parking spaces.
  • a suitable deposit such as a coin, must be inserted into the deposit lock. Since the customer wants to get his pledge back, there is also the incentive for him to bring the car back to the intended parking spaces.
  • this system can only be used if the customer has a suitable deposit available.
  • the present application has as its object to propose a method for issuing and returning a borrowing object, in which the actions to be carried out by the customer are further simplified. This object is achieved with the method according to claim 1 and with the output and return system for carrying out the method according to claim 7.
  • Advantageous embodiments of the invention are mentioned in the respective subclaims.
  • a basic idea of the invention is to handle the issue and return of a borrowing object as comprehensively as possible by means of mobile communication technology.
  • a method is proposed in which a mobile communication means with respect to the blockade element identified by wireless technology, the mobile communication means is assigned to the borrowing object upon release of the borrowing object, this assignment is resolved upon return of the borrowing object again.
  • the output and return system according to the invention is characterized in that the blocking element has a communication module for wireless communication with a mobile communication means of a customer, wherein the mobile communication means comprises an identification feature, in particular a customer-personalizing feature, by means of an assignment of the mobile communication means to the borrowing object can be produced.
  • the invention makes use of the fact that the modern mobile communication means, such as smartphones and wearables such as smart watches or glasses, have wireless radio technology for short-range communication.
  • This wireless technology such as WLAN, Bluetooth or NFC, is responsible for communication and interaction of the mobile Communication means used with the blockade element of the borrowing object.
  • the blockade element must also have the appropriate radio technology. This does not necessarily have to be integrated in the blocking element, it is sufficient if the communication module is unambiguously assigned to the blocking element.
  • the mobile communication means identifies itself against the blockade element.
  • Suitable identification features are, for example, data stored on the smartphone, such as credit or customer cards or other information that enables identification of the mobile communication device, preferably personalization of the customer using the mobile communication device.
  • the start of the identification process is triggered manually on the mobile communication means or on the blocking element.
  • Assignment within the meaning of this invention means a linkage of the data transmitted by the mobile communication means with the borrowing object. This is preferably done by storing the transmitted data in a data memory associated with the blocking element of the borrowing item.
  • the linkage by means of the wireless radio-communication means of the blocking element and / or the mobile communication means to a central office, from which the transmitted data are processed. Then it is necessary that the data of the borrowing item contain a unique identification of this borrowing item.
  • a central recording is not required, as for example in the temporary use of a shopping cart, it is sufficient to store the transmitted data in the local data store of the borrowing object. If the link has been made, the borrowing object is released for use, ie the previously existing blockade is resolved. To terminate the temporary use or borrowing of the item, the association between the mobile communication medium and the borrowing item is resolved again. For this purpose it is sufficient to mark or delete the linked data accordingly.
  • An important aspect of the return is also the renewed blockade of the borrowing object. It is particularly advantageous if the resolution of the assignment is accompanied by an automatic renewed blockade.
  • a check is made as to whether the borrowing item is again blocked.
  • the borrowing item must first be manually blocked before the assignment can be solved. This can be done by means of a sensor which indicates in which state the blocking element is located. For example, in the case of a deposit lock used as a blocking element, it would be possible to check whether a key has been returned to the deposit lock.
  • the blockade element triggers the release of the borrowing item. It controls, so to speak, a blocking device that blocks or releases the borrowing object.
  • the blocking element can be integrated into the blocking means, for example a deposit lock. But it is sufficient, the blockage element only a castle or other Blockadesch only assign or connect it to him. In this way, conventional deposit locks can be extended to the function of the invention, so that the alternative use of mortgage coins remains possible.
  • the blocking means of the borrowing object need not necessarily be a mechanical lock, but may advantageously be designed as an electronic lock.
  • the electronic lock has servomotors, which cause the known blockade or release of the deposit key.
  • the blocking means can also be designed as an immobilizer or the like, which is released for removal and reactivated upon return.
  • a particular advantage of the invention is that the person willing to borrow requires nothing but their mobile communication means to perform the issue and return process.
  • the mobile communication means is used as an identification means, which is assigned to the respective borrowing item only by the data link.
  • An individual key which is always assigned to a specific borrowing item, such as the radio key of a specific rental car, may be dispensed with. Even an otherwise required separate identification of the user, for example by means of his customer card, is no longer necessary.
  • the invention thus enables the simple issue and return of borrowing objects, without this had to be assigned to the user in advance.
  • the identification process of the mobile communication means is triggered when the mobile communication means is placed at a certain position on the borrowing object. In this case, it is no longer necessary to trigger the assignment manually. Rather, the start of the linking process can be triggered by a specific positioning of the mobile communication means on the blockade element or the borrowing object.
  • this position is marked or labeled accordingly, so that the user thereby receives instructions how to start the linking process.
  • the detection of the positioning of the mobile communication means can be done by measuring the strength of the radio signal but also with other sensors, for example via a surface which detects the proximity or the application of the mobile communication means.
  • the identification process of the mobile communication means is started by a trigger signal.
  • a trigger signal may be sent from the mobile communication means.
  • the triggering signal is an ID that is generated in particular by an app installed on the mobile communication device or assigned to it.
  • the borrowing object is a trolley, wherein the blocking element is preferably attached to the handle of the trolley or integrated in the handle.
  • a trolley or shopping cart is a borrowing item that is often taken from its issuing office and brought back. A simplification of these processes therefore benefits a large number of users. If the blocking element is also attached to the handle of the trolley or integrated into it, it is in the direct access area of the user and is particularly easy to reach.
  • the mobile communication means upon successful return of the borrowing item, is assigned a bonus.
  • the bonus may be credited to the customer's account in the form of points, discount vouchers, miles or similar. Even if there is no dedicated loyalty program, points may be credited to a general loyalty program, such as payback points or coupons, stored on the mobile communication device.
  • the invention is suitable for a variety of borrowing items, such as bicycles, pallet trucks, forklifts, tools and the like. If the subject of the loan is not made available free of charge, it is advantageous if the release of the loaned item takes place only after a fee has been paid and / or a pledge has been deposited.
  • the assignment can be combined with a payment function, whereby this otherwise separately performed process step is integrated into the process.
  • the payment function can be carried out via a customer account, which is stored on the mobile communication means, or else carried out by means of stored credit card data.
  • the pledge is at least partially credited after the return of the borrowing object.
  • this booking function can be integrated into the inventive method.
  • the method steps to be carried out by the mobile communication means are controlled via an app, in which the individual functions are brought together.
  • an app can be used across systems for issuing and redeeming of the system supporting borrowing objects.

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  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Finance (AREA)
  • Strategic Management (AREA)
  • General Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Development Economics (AREA)
  • Marketing (AREA)
  • Economics (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Game Theory and Decision Science (AREA)
  • Lock And Its Accessories (AREA)
  • Coin-Freed Apparatuses For Hiring Articles (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Telephone Function (AREA)

Abstract

A method for issuing and returning an item for loan, particularly a manually movable transport cart, wherein a blocking element allows removal and use of the item for loan by means of a release and, after a return, prevents this again, wherein a mobile communication means identifies itself to the blocking element by a wireless technique, the mobile communication means is associated with the item for loan when the item for loan is released, and wherein this association is cancelled again when the item for loan is returned; and an issuing and return system for performing the method according to one of the preceding claims, wherein the blocking element is attached to the item for loan, in particular is integrated in the item for loan, wherein the blocking element has a communication module for wireless communication with the mobile communication means of a customer, wherein the mobile communication means has an identification feature, particularly a feature that personalises the customer and by means of which it is possible to set up an association between the mobile communication means and the item for loan.

Description

Verfahren zur Ausgabe und Rückgabe eines Entleihungsgegenstandes  Procedure for issuing and returning a borrowing item
Die Erfindung betrifft ein Verfahren zur Ausgabe und Rückgabe eines Entleihungsgegenstandes, insbesondere eines von Hand bewegbaren Transportwagens, wobei ein Blockadeelement die Entnahme bzw. das Benutzen des Entleihungsgegenstandes durch eine Freigabe ermöglicht und nach einer Rückgabe wieder verhindert. Des Weiteren betrifft die Erfindung ein Ausgabe- und Rückgabesystem, insbesondere zur Durchführung des Verfahrens, bei dem das Blockadeelement am Entleihungsgegenstand befestigt, insbesondere in den Entleihungsgegenstand integriert ist. The invention relates to a method for issuing and returning a borrowing object, in particular a manually movable trolley, wherein a blocking element allows the removal or the use of the borrowing object by a release and prevented after a return again. Furthermore, the invention relates to an output and return system, in particular for carrying out the method, in which the blocking element attached to the borrowing object, in particular integrated in the borrowing object.
Werden Gegenstände einem Kunden temporär zur Verfügung gestellt bzw. ihm zur Leihe angeboten, ist es von Vorteil, wenn deren Ausgabe und Rückgabe ohne großen Aufwand erfolgen kann. Dabei ist jedoch stets zu beachten, dass trotz aller Einfachheit eine unberechtigte Entnahme möglichst verhindert werden soll. Werden die Gegenstände unentgeltlich zur Verfügung gestellt, sollte der Kunde zudem einen Anreiz erhalten, den Gegenstand auch wieder ordnungsgemäß zurückzugeben. If items are temporarily made available to a customer or offered to him for lending, it is advantageous if their issue and return can be done easily. It should always be noted, however, that despite all simplicity an unauthorized removal should be prevented as possible. If the items are made available free of charge, the customer should also receive an incentive to return the item properly.
Bei den im Groß- und Einzelhandel vorgehaltenen Einkaufs- bzw. Transportwagen werden deshalb durchgehend Pfandsysteme eingesetzt. Solche Systeme ermöglichen eine unkomplizierte Entnahme und Rückgabe der vom Kunden genutzten Wagen an dafür vorgesehenen Stellplätzen. Zur Entnahme des Wagens muss ein passendes Pfand, beispielsweise eine Münze, in das Pfandschloss eingesetzt werden. Da der Kunde sein Pfand zurück erhalten möchte, besteht für ihn auch der Anreiz, den Wagen zu den vorgesehenen Stellplätzen wieder zurück zu bringen. Dieses System ist aber nur dann nutzbar, wenn dem Kunden ein passendes Pfand zur Verfügung steht. As a result, deposit systems are used throughout the shopping or transport vehicles held in wholesale and retail. Such systems allow uncomplicated removal and return of the car used by the customer at designated parking spaces. To remove the car, a suitable deposit, such as a coin, must be inserted into the deposit lock. Since the customer wants to get his pledge back, there is also the incentive for him to bring the car back to the intended parking spaces. However, this system can only be used if the customer has a suitable deposit available.
Mittlerweile hat sich die mobile Kommunikationstechnik so entwickelt, dass deren Verfügbarkeit und Verwendung allgemein vorausgesetzt werden kann. Damit geht einher, dass sie seit einiger Zeit auch zur Abwicklung einer Leihe eingesetzt wird. So nutzt beispielsweise die Deutsche Bahn AG mobile Kommunikationstechnik für die in einigen Städten unter den Dienst„Call a Bike" angebotene Entleihe von Fahrrädern. Registrierte Kunden geben zur Entleihe die auf dem Fahrrad abgedruckte Radnummer in eine „Call a Bike" - App auf ihrem Smartphone ein und erhalten daraufhin einen Öffnungscode angezeigt, den sie zur Freigabe des Fahrrads an dessen Panel eingeben müssen. Für die Rückgabe des Fahrrades ist das Drücken eines Sperrkopfes am Fahrrad erforderlich. Bei dieser Lösung wird zwar in Teilbereichen mobile Kommunikationstechnik eingesetzt, die Interaktion zwischen Kunden und Fahrrad erfolgt aber weiterhin manuell. Meanwhile, the mobile communication technology has developed so that their availability and use can be generally assumed. This is accompanied by the fact that for some time now it has also been used to process a loan. Deutsche Bahn AG, for example, uses mobile communications technology for the rental of bicycles offered in some cities under the "Call a Bike" service. Registered customers give the information printed on their bicycles to borrow Entering the bike number into a "Call a Bike" app on your smartphone will result in an opening code that you will need to enter on the panel to unlock the bike.To return the bike you will need to press a locking head on the bike Although mobile communication technology is used in some areas, the interaction between customer and bicycle continues to be done manually.
Die vorliegende Anmeldung stellt sich die Aufgabe, ein Verfahren zur Ausgabe und Rückgabe eines Entleihungsgegenstandes vorzuschlagen, bei dem die durch den Kunden vorzunehmenden Handlungen weiter vereinfacht werden. Diese Aufgabe wird mit dem Verfahren gemäß Anspruch 1 sowie mit dem Ausgabe- und Rückgabesystem zur Durchführung des erfindungsgemäßen Verfahrens nach Anspruch 7 gelöst. Vorteilhafte Ausgestaltungen der Erfindung werden in den jeweiligen Unteransprüchen genannt. The present application has as its object to propose a method for issuing and returning a borrowing object, in which the actions to be carried out by the customer are further simplified. This object is achieved with the method according to claim 1 and with the output and return system for carrying out the method according to claim 7. Advantageous embodiments of the invention are mentioned in the respective subclaims.
Ein Grundgedanke der Erfindung ist es, die Ausgabe und Rückgabe eines Entleihungsgegenstandes möglichst umfassend mittels mobiler Kommunikationstechnik abzuwickeln. Hierzu wird ein Verfahren vorgeschlagen, bei dem sich ein mobiles Kommunikationsmittel gegenüber dem Blockadeelement per Drahtlostechnik identifiziert, das mobile Kommunikationsmittel bei Freigabe des Entleihungsgegenstandes dem Entleihungsgegenstand zugeordnet wird, wobei diese Zuordnung bei der Rückgabe des Entleihungsgegenstandes wieder aufgelöst wird. Das erfindungsgemäße Ausgabe- und Rückgabesystem ist dadurch gekennzeichnet, dass das Blockadeelement ein Kommunikationsmodul zur drahtlosen Kommunikation mit einem mobilen Kommunikationsmittel eines Kunden aufweist, wobei das mobile Kommunikationsmittel ein Identifikationsmerkmal, insbesondere ein den Kunden personalisierendes Merkmal aufweist, mittels dem eine Zuordnung des mobilen Kommunikationsmittels zum Entleihungsgegenstand herstellbar ist. A basic idea of the invention is to handle the issue and return of a borrowing object as comprehensively as possible by means of mobile communication technology. For this purpose, a method is proposed in which a mobile communication means with respect to the blockade element identified by wireless technology, the mobile communication means is assigned to the borrowing object upon release of the borrowing object, this assignment is resolved upon return of the borrowing object again. The output and return system according to the invention is characterized in that the blocking element has a communication module for wireless communication with a mobile communication means of a customer, wherein the mobile communication means comprises an identification feature, in particular a customer-personalizing feature, by means of an assignment of the mobile communication means to the borrowing object can be produced.
Die Erfindung macht es sich dabei zu Nutze, dass die modernen mobilen Kommunikationsmittel, wie beispielsweise Smartphones und auch Wearables wie intelligente Uhren oder Brillen, über Drahtlos-Funktechnik für die Nahbereich- Kommunikation verfügen. Diese Funktechnik, wie beispielsweise WLAN, Bluetooth oder NFC, wird für eine Kommunikation und Interaktion des mobilen Kommunikationsmittels mit dem Blockadeelement des Entleihungsgegenstandes eingesetzt. Auch das Blockadeelement muss über eine dem gemäße Funktechnik verfügen. Diese muss nicht zwingend in das Blockadeelement integriert sein, es reicht aus, wenn das Kommunikationsmodul dem Blockadeelement eindeutig zugeordnet ist. The invention makes use of the fact that the modern mobile communication means, such as smartphones and wearables such as smart watches or glasses, have wireless radio technology for short-range communication. This wireless technology, such as WLAN, Bluetooth or NFC, is responsible for communication and interaction of the mobile Communication means used with the blockade element of the borrowing object. The blockade element must also have the appropriate radio technology. This does not necessarily have to be integrated in the blocking element, it is sufficient if the communication module is unambiguously assigned to the blocking element.
Im Zuge der Kommunikation identifiziert sich das mobile Kommunikationsmittel gegen über dem Blockadeelement. Geeignete Identifikationsmerkmale sind beispielsweise auf dem Smartphone hinterlegte Daten, wie Kredit- oder Kundenkarten oder sonstige Informationen, die eine Identifikation des mobilen Kommunikationsmittels, vorzugsweise eine Personalisierung des das mobile Kommunikationsmittel nutzenden Kunden ermöglicht. In einer besonders einfachen Ausführungsform der Erfindung wird der Start des Identifikationsprozesses manuell am mobilen Kommunikationsmittel oder am Blockadeelement ausgelöst. In the course of communication, the mobile communication means identifies itself against the blockade element. Suitable identification features are, for example, data stored on the smartphone, such as credit or customer cards or other information that enables identification of the mobile communication device, preferably personalization of the customer using the mobile communication device. In a particularly simple embodiment of the invention, the start of the identification process is triggered manually on the mobile communication means or on the blocking element.
Ist die Identifikation erfolgreich, wird das mobile Kommunikationsmittel bzw. dessen identifizierter Nutzer dem Entleihungsgegenstand zugeordnet. Zuordnung im Sinne dieser Erfindung bedeutet eine Verknüpfung der vom mobilen Kommunikationsmittel übermittelten Daten mit dem Entleihungsgegenstand. Dies erfolgt vorzugsweise durch Speichern der übermittelten Daten in einer dem Blockadeelement des Entleihungsgegenstandes zugeordneten Datenspeicher. If the identification is successful, the mobile communication means or its identified user is assigned to the borrowing object. Assignment within the meaning of this invention means a linkage of the data transmitted by the mobile communication means with the borrowing object. This is preferably done by storing the transmitted data in a data memory associated with the blocking element of the borrowing item.
Je nach Art des Entleihungsgegenstandes kann es dabei von Vorteil sein, die Verknüpfung mittels der Drahtlos-Funkmittel des Blockadeelements und/oder des mobilen Kommunikationsmittels zusätzlich an eine Zentralstelle zu senden, von der die übermittelten Daten verarbeitet werden. Dann ist es erforderlich, dass die Daten des Entleihungsgegenstandes eine eindeutige Identifikation dieses Entleihungsgegenstandes enthalten. Depending on the type of borrowing object, it may be advantageous to additionally send the linkage by means of the wireless radio-communication means of the blocking element and / or the mobile communication means to a central office, from which the transmitted data are processed. Then it is necessary that the data of the borrowing item contain a unique identification of this borrowing item.
Ist eine zentrale Erfassung nicht erforderlich, wie beispielsweise bei der temporären Nutzung eines Einkaufswagens, reicht es aus, die übermittelten Daten in dem lokalen Datenspeicher des Entleihungsgegenstandes abzulegen. Ist die Verknüpfung erfolgt, wird der Entleihungsgegenstand zur Nutzung freigegeben, also die zuvor bestehende Blockade gelöst. Zur Beendigung der temporären Nutzung oder der Leihe des Gegenstandes wird die Zuordnung zwischen dem mobilen Kommunikationsmittel und dem Entleihungsgegenstand wieder gelöst. Hierzu reicht es aus, die verknüpften Daten entsprechend zu markieren oder zu löschen. If a central recording is not required, as for example in the temporary use of a shopping cart, it is sufficient to store the transmitted data in the local data store of the borrowing object. If the link has been made, the borrowing object is released for use, ie the previously existing blockade is resolved. To terminate the temporary use or borrowing of the item, the association between the mobile communication medium and the borrowing item is resolved again. For this purpose it is sufficient to mark or delete the linked data accordingly.
Ein wichtiger Aspekt der Rückgabe ist auch die erneute Blockade des Entleihungsgegenstandes. Von besonderem Vorteil ist es, wenn die Auflösung der Zuordnung einher geht mit einer automatischen erneuten Blockade. In einer einfachen Variante erfolgt vor Auflösung der Zuordnung eine Überprüfung, ob der Entleihungsgegenstand wieder blockiert ist. Bei dieser Variante muss der Entleihungsgegenstand also erst manuell blockiert werden, bevor die Zuordnung gelöst werden kann. Dies kann mittels eines Sensors erfolgen, der anzeigt, in welchem Zustand sich das Blockadeelement befindet. Bei einem als Blockadeelement eingesetzten Pfandschloss könnte beispielsweise überprüft werden, ob ein Schlüssel wieder in das Pfandschloss eingesetzt ist. An important aspect of the return is also the renewed blockade of the borrowing object. It is particularly advantageous if the resolution of the assignment is accompanied by an automatic renewed blockade. In a simple variant, before the assignment is resolved, a check is made as to whether the borrowing item is again blocked. In this variant, the borrowing item must first be manually blocked before the assignment can be solved. This can be done by means of a sensor which indicates in which state the blocking element is located. For example, in the case of a deposit lock used as a blocking element, it would be possible to check whether a key has been returned to the deposit lock.
Das Blockadeelement löst die Freigabe des Entleihungsgegenstandes aus. Es steuert sozusagen ein Blockademittel, welches den Entleihungsgegenstand blockiert oder freigibt. Das Blockadeelement kann in das Blockademittel, beispielsweise ein Pfandschloss, integriert sein. Es reicht aber vollkommen aus, das Blockadeelement einem Schloss oder einem sonstigen Blockademittel lediglich zuzuordnen bzw. es mit ihm zu verbinden. Auf diese Weise können übliche Pfandschlösser um die erfindungsgemäße Funktion erweitert werden, so dass der alternative Einsatz von Pfandmünzen möglich bleibt. Das Blockademittel des Entleihungsgegenstandes muss dabei nicht zwingend ein mechanisches Schloss sein, sondern kann vorteilhafterweise auch als elektronisches Schloss ausgebildet sein. Das elektronische Schloss weist Stellmotoren auf, welche die an sich bekannte Blockade bzw. Freigabe des Pfandschlüssels bewirken. In einer hierzu ergänzenden oder alternativen Ausführungsform kann das Blockademittel auch als Wegfahrsperre oder Ähnliches ausgebildet sein, die zur Entnahme gelöst und bei Rückgabe wieder aktiviert wird. Ein besonderer Vorteil der Erfindung ist es, dass die entleihungswillige Person nichts anderes als ihr mobiles Kommunikationsmittel benötigt, um den Ausgabe- und Rückgabeprozess durchzuführen. Das mobile Kommunikationsmittel wird als Identifikationsmittel genutzt, welches erst durch die Datenverknüpfung dem jeweiligen Entleihungsgegenstand zugeordnet wird. Auf einen individuellen, stets einem bestimmten Entleihungsgegenstand zugeordneten Schlüssel, wie beispielsweise der Funkschlüssel eines bestimmten Mietwagens, kann verzichtet werden. Auch eine ansonsten erforderliche separate Identifikation des Nutzers, beispielsweise mittels seiner Kundenkarte, ist nicht mehr erforderlich. Die Erfindung ermöglicht somit die einfache Ausgabe und Rücknahme von Entleihungsgegenständen, ohne dass dieser dem Nutzer bereits im Vorfeld zugeordnet werden musste. The blockade element triggers the release of the borrowing item. It controls, so to speak, a blocking device that blocks or releases the borrowing object. The blocking element can be integrated into the blocking means, for example a deposit lock. But it is sufficient, the blockage element only a castle or other Blockademittel only assign or connect it to him. In this way, conventional deposit locks can be extended to the function of the invention, so that the alternative use of mortgage coins remains possible. The blocking means of the borrowing object need not necessarily be a mechanical lock, but may advantageously be designed as an electronic lock. The electronic lock has servomotors, which cause the known blockade or release of the deposit key. In a complementary or alternative embodiment, the blocking means can also be designed as an immobilizer or the like, which is released for removal and reactivated upon return. A particular advantage of the invention is that the person willing to borrow requires nothing but their mobile communication means to perform the issue and return process. The mobile communication means is used as an identification means, which is assigned to the respective borrowing item only by the data link. An individual key, which is always assigned to a specific borrowing item, such as the radio key of a specific rental car, may be dispensed with. Even an otherwise required separate identification of the user, for example by means of his customer card, is no longer necessary. The invention thus enables the simple issue and return of borrowing objects, without this had to be assigned to the user in advance.
Von besonderem Vorteil ist es, wenn der Identifikationsvorgang des mobilen Kommunikationsmittels ausgelöst wird, wenn das mobile Kommunikationsmittel an einer bestimmten Position am Entleihungsgegenstand angeordnet wird. In diesem Fall ist es nicht mehr erforderlich, die Zuordnung manuell auszulösen. Vielmehr kann der Start des Verknüpfungsvorgangs durch eine bestimmte Positionierung des mobilen Kommunikationsmittels am Blockadeelement bzw. dem Entleihungsgegenstand ausgelöst werden. Vorteilhafterweise ist diese Position entsprechend markiert oder beschriftet, so das der Nutzer hierdurch eine Anleitung erhält, wie er den Verknüpfungsvorgang startet. Die Detektion der Positionierung des mobilen Kommunikationsmittels kann durch Messung der Stärke des Funksignals aber auch mit anderer Sensorik erfolgen, beispielsweise über eine Oberfläche, welche die Nähe oder das Anlegen des mobilen Kommunikationsmittels detektiert. It is particularly advantageous if the identification process of the mobile communication means is triggered when the mobile communication means is placed at a certain position on the borrowing object. In this case, it is no longer necessary to trigger the assignment manually. Rather, the start of the linking process can be triggered by a specific positioning of the mobile communication means on the blockade element or the borrowing object. Advantageously, this position is marked or labeled accordingly, so that the user thereby receives instructions how to start the linking process. The detection of the positioning of the mobile communication means can be done by measuring the strength of the radio signal but also with other sensors, for example via a surface which detects the proximity or the application of the mobile communication means.
In einer hierzu alternativen oder ergänzenden Ausführungsform wird der Identifikationsvorgang des mobilen Kommunikationsmittels durch ein Auslösesignal gestartet. Ein solches Auslösesignal kann von dem mobilen Kommunikationsmittel aus gesendet werden. Vorzugsweise ist das Auslösesignal eine ID, die insbesondere von einer auf dem mobilen Kommunikationsmittel installierten App generiert wird oder ihr zugeordnet ist. In einer vorteilhaften Ausführungsform ist der Entleihungsgegenstand ein Transportwagen, wobei das Blockadeelement vorzugsweise am Griff des Transportwagens befestigt oder in dessen Griff integriert ist. Ein Transportwagen respektive Einkaufswagen ist ein Entleihungsgegenstand, der häufig von seiner Ausgabestelle entnommen und wieder zurückgebracht wird. Eine Vereinfachung dieser Prozesse kommt deshalb einer Vielzahl von Nutzern zugute. Ist das Blockadeelement zudem am Griff des Transportwagens befestigt oder in diesen integriert, ist es im direkten Zugriffsbereich des Nutzers und lässt sich besonders einfach erreichen. In an alternative or additional embodiment, the identification process of the mobile communication means is started by a trigger signal. Such a trigger signal may be sent from the mobile communication means. Preferably, the triggering signal is an ID that is generated in particular by an app installed on the mobile communication device or assigned to it. In an advantageous embodiment, the borrowing object is a trolley, wherein the blocking element is preferably attached to the handle of the trolley or integrated in the handle. A trolley or shopping cart is a borrowing item that is often taken from its issuing office and brought back. A simplification of these processes therefore benefits a large number of users. If the blocking element is also attached to the handle of the trolley or integrated into it, it is in the direct access area of the user and is particularly easy to reach.
In einer bevorzugten Ausführungsform wird bei erfolgreicher Rückgabe des Entleihungsgegenstandes dem mobilen Kommunikationsmittel ein Bonus zugeordnet. Auf diese Weise wird der Anreiz für das Zurückbringen des Entleihungsgegenstandes erhöht. Der Bonus kann im Form von Punkten, Rabattgutscheinen, Meilen oder Ähnlichem auf dem Kundenkonto des entsprechenden Geschäfts gutgeschrieben werden. Selbst wenn kein spezielles Kundenbindungsprogramm vorhanden ist, können Punkte auf einem allgemeinen Kundenbindungsprogramm gutgeschrieben werden, wie zum Beispiel Payback- Punkte oder Coupons, die auf dem mobilen Kommunikationsmittel gespeichert werden. In a preferred embodiment, upon successful return of the borrowing item, the mobile communication means is assigned a bonus. In this way, the incentive for returning the borrowing item is increased. The bonus may be credited to the customer's account in the form of points, discount vouchers, miles or similar. Even if there is no dedicated loyalty program, points may be credited to a general loyalty program, such as payback points or coupons, stored on the mobile communication device.
Grundsätzlich eignet sich die Erfindung für eine Vielzahl von Entleihungsgegenständen, wie Fahrräder, Hubwagen, Gabelstapler, Werkzeuge und dergleichen. Wenn der Entleihungsgegenstand nicht unentgeltlich zur Verfügung gestellt wird, ist es von Vorteil, wenn die Freigabe des Entleihungsgegenstandes erst erfolgt, nachdem ein Entgelt entrichtet und/oder ein Pfand hinterlegt wurde. So kann die Zuordnung mit einer Bezahlfunktion kombiniert werden, wodurch dieser ansonsten separat durchzuführende Verfahrensschritt in den Ablauf integriert wird. Die Bezahlfunktion kann über ein Kundenkonto erfolgen, welches auf dem mobilen Kommunikationsmittel hinterlegt ist, oder aber auch mittels hinterlegter Kreditkartendaten durchgeführt werden. Basically, the invention is suitable for a variety of borrowing items, such as bicycles, pallet trucks, forklifts, tools and the like. If the subject of the loan is not made available free of charge, it is advantageous if the release of the loaned item takes place only after a fee has been paid and / or a pledge has been deposited. Thus, the assignment can be combined with a payment function, whereby this otherwise separately performed process step is integrated into the process. The payment function can be carried out via a customer account, which is stored on the mobile communication means, or else carried out by means of stored credit card data.
Von besonderem Vorteil ist es dabei, wenn das Pfand nach der Rückgabe des Entleihungsgegenstandes zumindest teilweise wieder gutgeschrieben wird. Indem die Gutschrift durch den Rückgabevorgang ausgelöst wird, kann auch diese Buchungsfunktion in das erfindungsgemäße Verfahren integriert werden. It is particularly advantageous if the pledge is at least partially credited after the return of the borrowing object. By doing the credit is triggered by the return process, this booking function can be integrated into the inventive method.
In einer besonders bevorzugten Ausführungsform werden die vom mobilen Kommunikationsmittel durchzuführenden Verfahrensschritte über eine App gesteuert, in welcher die einzelnen Funktionen zusammengeführt. Eine solche App lässt sich systemübergreifend für die Ausgabe und Rücknahme von das System unterstützenden Entleihungsgegenständen nutzen. In a particularly preferred embodiment, the method steps to be carried out by the mobile communication means are controlled via an app, in which the individual functions are brought together. Such an app can be used across systems for issuing and redeeming of the system supporting borrowing objects.

Claims

Ansprüche claims
1. Verfahren zur Ausgabe und Rückgabe eines Entleihungsgegenstandes, insbesondere eines von Hand bewegbaren Transportwagens, wobei ein Blockadeelement die Entnahme bzw. das Benutzen des Entleihungsgegenstandes durch eine Freigabe ermöglicht und nach einer Rückgabe wieder verhindert, 1. A method for issuing and returning a borrowing object, in particular a manually movable transport carriage, wherein a blocking element allows the removal or the use of the borrowing object by a release and prevents it after a return,
dadurch gekennzeichnet,  characterized,
dass ein mobiles Kommunikationsmittel sich gegen über dem Blockadeelement per Drahtlostechnik identifiziert, das mobile Kommunikationsmittel bei Freigabe des Entleihungsgegenstandes dem Entleihungsgegenstand zugeordnet wird, und wobei diese Zuordnung bei der Rückgabe des Entleihungsgegenstandes wieder aufgelöst wird.  that a mobile communication means identifies itself against the blocking element via wireless technology, the mobile communication means is assigned to the borrowing object when the borrowing object is released, and this assignment is dissolved again upon the return of the borrowing object.
2. Verfahren nach Anspruch 1 , 2. The method according to claim 1,
dadurch gekennzeichnet,  characterized,
dass der Identifikationsvorgang des mobilen Kommunikationsmittels ausgelöst wird, wenn das mobile Kommunikationsmittel in eine bestimmte Position am Blockadeelement gebracht wird.  that the identification process of the mobile communication means is triggered when the mobile communication means is brought into a specific position on the blocking element.
3. Verfahren nach Anspruch 1 oder 2, 3. The method according to claim 1 or 2,
dadurch gekennzeichnet,  characterized,
dass der Identifikationsvorgang des mobilen Kommunikationsmittes durch ein Auslösesignal, insbesondere eine ID, gestartet wird.  that the identification process of the mobile communication means by a trigger signal, in particular an ID, is started.
4. Verfahren nach einem der vorherigen Ansprüche, 4. Method according to one of the preceding claims,
dadurch gekennzeichnet,  characterized,
dass bei erfolgreicher Rückgabe des Entleihungsgegenstandes dem mobilen Kommunikationsmittel ein Bonus zu geordnet wird.  that upon successful return of the borrowing item a bonus is assigned to the mobile communication means.
5. Verfahren nach einem der vorherigen Ansprüche, 5. Method according to one of the preceding claims,
dadurch gekennzeichnet,  characterized,
dass die Freigabe erfolgt, nachdem ein Entgelt entrichtet und/oder ein Pfand hinterlegt wurde. that the release takes place after a fee has been paid and / or a deposit has been deposited.
6. Verfahren nach Anspruch 5, 6. The method according to claim 5,
dadurch gekennzeichnet,  characterized,
dass das Pfand nach der Rückgabe des Entleihungsgegenstandes zumindest teilweise wieder gutgeschrieben wird.  that the pledge is at least partially credited after the return of the borrowing item.
7. Ausgabe-und Rückgabesystem zur Durchführung des Verfahrens nach einem der vorangegangenen Ansprüche, wobei das Blockadeelement am Entleihungsgegenstand befestigt, insbesondere in den Entleihungsgegenstand integriert ist, 7. output and return system for carrying out the method according to one of the preceding claims, wherein the blocking element attached to the borrowing object, in particular integrated in the borrowing object,
dadurch gekennzeichnet,  characterized,
dass das Blockadeelement ein Kommunikationsmodul zur drahtlosen Kommunikation mit einem mobilen Kommunikationsmittel eines Kunden aufweist, wobei das mobile Kommunikationsmittel ein Identifikationsmerkmal, insbesondere ein den Kunden personalisierendes Merkmal aufweist, mittels dem eine Zuordnung des mobilen Kommunikationsmittel zum Entleihungsgegenstand herstellbar ist.  in that the blocking element has a communication module for wireless communication with a mobile communication means of a customer, wherein the mobile communication means has an identification feature, in particular a feature personalizing the customer, by means of which an assignment of the mobile communication means to the borrowing object can be established.
8. Ausgabe-und Rückgabesystem nach Anspruch 7, 8. output and return system according to claim 7,
dadurch gekennzeichnet,  characterized,
dass der Entleihungsgegenstand ein Transportwagen ist, wobei das Blockadeelement vorzugsweise am Griff des Transportwagens befestigt oder in dessen Griff integriert ist.  that the borrowing object is a trolley, wherein the blocking element is preferably attached to the handle of the trolley or integrated in the handle.
9. Ausgabe-und Rückgabesystem nach Anspruch 7 oder 8, 9. output and return system according to claim 7 or 8,
dadurch gekennzeichnet,  characterized,
dass Blockadeelement mit einem elektronischen Schloss und/oder einer Wegfahrsperre verbunden ist.  that blocking element is connected to an electronic lock and / or an immobilizer.
10. Ausgabe-und Rückgabesystem nach einem der Ansprüche 7 bis 9, 10. output and return system according to one of claims 7 to 9,
dadurch gekennzeichnet,  characterized,
dass das Blockadeelement einem Pfandsystem, insbesondere dem Schloss eines Pfandsystems für Einkaufswagen, zugeordnet ist.  that the blocking element is associated with a deposit system, in particular the lock of a deposit system for shopping carts.
EP17745175.4A 2016-07-29 2017-07-27 Method for issuing and returning an item for loan Pending EP3491602A1 (en)

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