EP2929502A4 - Kanalübergreifende gespräche mit kontextbewusstem übergang zwischen kanälen - Google Patents
Kanalübergreifende gespräche mit kontextbewusstem übergang zwischen kanälenInfo
- Publication number
- EP2929502A4 EP2929502A4 EP13860520.9A EP13860520A EP2929502A4 EP 2929502 A4 EP2929502 A4 EP 2929502A4 EP 13860520 A EP13860520 A EP 13860520A EP 2929502 A4 EP2929502 A4 EP 2929502A4
- Authority
- EP
- European Patent Office
- Prior art keywords
- channels
- cross
- context aware
- transition
- conversations
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Ceased
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/01—Social networking
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
Landscapes
- Business, Economics & Management (AREA)
- Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Economics (AREA)
- Marketing (AREA)
- Strategic Management (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- Finance (AREA)
- Development Economics (AREA)
- Accounting & Taxation (AREA)
- Computing Systems (AREA)
- Health & Medical Sciences (AREA)
- General Health & Medical Sciences (AREA)
- Human Resources & Organizations (AREA)
- Primary Health Care (AREA)
- Tourism & Hospitality (AREA)
- Information Transfer Between Computers (AREA)
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US13/708,915 US9497289B2 (en) | 2012-12-07 | 2012-12-07 | System and method for social message classification based on influence |
US13/708,921 US9300482B2 (en) | 2012-12-07 | 2012-12-07 | Cross-channel conversations with context aware transition between channels |
PCT/US2013/073748 WO2014089539A1 (en) | 2012-12-07 | 2013-12-06 | Cross-channel conversations with context aware transition between channels |
Publications (2)
Publication Number | Publication Date |
---|---|
EP2929502A1 EP2929502A1 (de) | 2015-10-14 |
EP2929502A4 true EP2929502A4 (de) | 2016-06-01 |
Family
ID=50884064
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
EP13860520.9A Ceased EP2929502A4 (de) | 2012-12-07 | 2013-12-06 | Kanalübergreifende gespräche mit kontextbewusstem übergang zwischen kanälen |
Country Status (2)
Country | Link |
---|---|
EP (1) | EP2929502A4 (de) |
WO (1) | WO2014089539A1 (de) |
Families Citing this family (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US9497289B2 (en) | 2012-12-07 | 2016-11-15 | Genesys Telecommunications Laboratories, Inc. | System and method for social message classification based on influence |
JP6999580B2 (ja) | 2016-06-21 | 2022-01-18 | オラクル・インターナショナル・コーポレイション | インターネットクラウドでホストされる自然言語による対話型メッセージングシステムサーバ連携 |
US10491547B2 (en) | 2016-06-21 | 2019-11-26 | Oracle International Corporation | Internet cloud-hosted natural language interactive messaging system user resolver |
WO2017222615A1 (en) | 2016-06-21 | 2017-12-28 | Oracle International Corporation | Internet cloud-hosted natural language interactive messaging system sessionizer |
JP7441650B2 (ja) | 2016-09-16 | 2024-03-01 | オラクル・インターナショナル・コーポレイション | エンティティベースの通信を有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム |
CA3083958A1 (en) * | 2017-12-01 | 2019-06-06 | OneMarket Network LLC | Maintaining context in transaction conversations |
Family Cites Families (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
AU2001292813A1 (en) * | 2000-09-15 | 2002-03-26 | Avaya Technology Corp. | Call center with integrated work management |
KR100851157B1 (ko) * | 2006-10-18 | 2008-08-08 | 주식회사 케이티 | 리라우팅 기능을 갖는 전국대표번호 서비스 제공 콜센터,시스템, 및 방법 |
US20080108360A1 (en) * | 2006-11-02 | 2008-05-08 | Motorola, Inc. | System and method for reassigning an active call to a new communication channel |
US8831203B2 (en) * | 2008-12-23 | 2014-09-09 | Genesys Telecommunications Laboratories, Inc. | System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution |
US8515049B2 (en) * | 2009-03-26 | 2013-08-20 | Avaya Inc. | Social network urgent communication monitor and real-time call launch system |
-
2013
- 2013-12-06 EP EP13860520.9A patent/EP2929502A4/de not_active Ceased
- 2013-12-06 WO PCT/US2013/073748 patent/WO2014089539A1/en active Application Filing
Non-Patent Citations (1)
Title |
---|
BERNERS-LEE MIT/LCS R FIELDING U C IRVINE L MASINTER XEROX CORPORATION T: "Uniform Resource Identifiers (URI): Generic Syntax; rfc2396.txt", 5. JCT-VC MEETING; 96. MPEG MEETING; 16-3-2011 - 23-3-2011; GENEVA; (JOINT COLLABORATIVE TEAM ON VIDEO CODING OF ISO/IEC JTC1/SC29/WG11 AND ITU-T SG.16 ); URL: HTTP://WFTP3.ITU.INT/AV-ARCH/JCTVC-SITE/, INTERNET ENGINEERING TASK FORCE, IETF, CH, 1 August 1998 (1998-08-01), XP015008180, ISSN: 0000-0003 * |
Also Published As
Publication number | Publication date |
---|---|
EP2929502A1 (de) | 2015-10-14 |
WO2014089539A1 (en) | 2014-06-12 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
SG11201500239VA (en) | Asymmetric auxiliary group | |
IL233713A0 (en) | A hotspot for a social network | |
GB2506268B (en) | Cathode | |
SG10201800645WA (en) | Extreme pcr | |
EP2847875A4 (de) | Verbesserte gemeinsame downlink-steuerkanäle | |
EP2919313A4 (de) | Festelektrolyt | |
PL2739649T3 (pl) | Fragmenty p97 o aktywności transferowej | |
EP2867840A4 (de) | Posteingangsmanagement | |
PL2735369T3 (pl) | Pipeta wielokanałowa | |
GB201213567D0 (en) | Biomarkers | |
EP2911230A4 (de) | Zelle | |
SG11201504406RA (en) | Microvalve | |
EP2940784A4 (de) | Moduswandler | |
EP2831949A4 (de) | Natrium-sauerstoffzellen | |
HU4206U (en) | Multi purposal sportsdevice | |
EP2752385A4 (de) | Gabelstapler | |
EP2940852A4 (de) | Wandler | |
EP2929502A4 (de) | Kanalübergreifende gespräche mit kontextbewusstem übergang zwischen kanälen | |
EP2828282A4 (de) | Biomarker | |
EP2780880A4 (de) | Aktivierung von dienstfunktionen in produktivitätsanwendungen | |
PT2807738T (pt) | Conversor de múltiplas células | |
GB201210565D0 (en) | Biomarkers | |
PL2626134T3 (pl) | Pipeta | |
EP2805544A4 (de) | Zellenübergabe | |
EP2856548A4 (de) | Brennstoffzellenfluidkanäle |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
PUAI | Public reference made under article 153(3) epc to a published international application that has entered the european phase |
Free format text: ORIGINAL CODE: 0009012 |
|
17P | Request for examination filed |
Effective date: 20150706 |
|
AK | Designated contracting states |
Kind code of ref document: A1 Designated state(s): AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR |
|
AX | Request for extension of the european patent |
Extension state: BA ME |
|
DAX | Request for extension of the european patent (deleted) | ||
RA4 | Supplementary search report drawn up and despatched (corrected) |
Effective date: 20160502 |
|
RIC1 | Information provided on ipc code assigned before grant |
Ipc: G06Q 30/00 20120101ALI20160425BHEP Ipc: G06Q 50/00 20120101AFI20160425BHEP |
|
17Q | First examination report despatched |
Effective date: 20170220 |
|
REG | Reference to a national code |
Ref country code: DE Ref legal event code: R003 |
|
STAA | Information on the status of an ep patent application or granted ep patent |
Free format text: STATUS: THE APPLICATION HAS BEEN REFUSED |
|
18R | Application refused |
Effective date: 20190715 |